All Reviews for Family & Accessible Travel

The boat ride was beautiful with views of Waikiki and Diamond Head and my family had smiles all around.

It was fun.
The whole family enjoyed it.
Since there were only a few of us, the swaying while waiting was fine.
The kids seemed a bit anxious at first, but once they tried it, they had a great time.

楽しかったです。
家族全員で楽しめました。
少人数なので、待ちの間の波揺れも大丈夫でした。
子供たちも最初は不安そうでしたが、乗ってみたら楽しんでました。

The show was entertaining and out of the ordinary. You won't find another show like this one on the island! Elvis and MJ both did a great job!

My 9-year-old daughter participated. Since it was a surfing experience in shallow waters, I felt more at ease as a parent with her wearing a life jacket. She really practiced surfing and was able to stand on the board properly within an hour. She felt a sense of accomplishment and said it was a really great experience! Additionally, although there was an extra charge, they also filmed a video, and the quality of the final product is good.

9歳の娘が参加しました。遠浅な所で波乗り体験なので、出来ればライフジャケットを着用するのが親としては安心です。本当にサーフィンを練習するので一時間もすればきちんと板の上に立てる様になりまし、子供も達成感とすごーく体験して良かった！との感想でした。また，追加料金ではありますが、動画も撮影してくれて、仕上がりもいいです。

The luau show and the fire show were wonderful. The tattoo experience was also great, and I got a unique flower design. I could choose designs like turtles or tribal patterns for the tattoo. Of course, since it was done with a permanent marker, it faded by the next day.
The food was just okay—neither good nor bad.
I was able to see a beautiful sunset from the venue, and on Friday night, I watched fireworks that were among the best I've ever seen.

ルアウショーも、ファイヤーショーも素敵でした。タトゥー体験も素敵で個性的な花を描いてもらいました。タトゥーは亀とか部族の柄も選べました。もちろん油性マジックなので、次の日には消えました。
食事内容はまあまあです。可もなく不可もなくといった感じ。
会場から素敵な夕日も見れたし、金曜日の夜で花火を見たのですが、人生最高に近い花火でした。

I was nervous about the first experience, but the crew really got everyone excited, and I had an amazing time. Also, my daughter got seasick and I felt bad for the inconvenience, but they were very considerate until the end, which made me very happy.

初めての体験に、ドキドキしていましたが、クルーの方が盛り上げてくださり、最高に楽しめました。また、娘が船酔いをして、ご迷惑をおかけしたのに、最後まで気遣ってくださり、とても嬉しかったです。

The Xplore ride was really fun and brought out the kid in me! If you know a little about VR and Mixed Reality, this experience starts off with Mixed Reality with nice fish and marine life around you and some light educational sections on Waikiki and the beaches. The ride does transition into full VR at times with underwater volcanic vents, above ground volcanic eruption, a 360 visual aerial view above the islands (nice!), and an underwater route with all sorts of aquatic creatures around you, known to be local to the islands and some nice coral (this was my favorite part). There is more light educational pieces dispersed in these full on VR parts as well. The movement of the bus really gives you the sense of “traveling” through the VR worlds and even the fish “swimming” through the bus in Mixed Reality was enhanced by the movement. Our host was wonderful and really explained everything well! The driver was very friendly too. The experience can be heard in Japanese or English. Too me, the only negative, though the headsets are of very high quality, was the pass through video of the outside was a bit unfocused when it was too far in the distance (like the ocean views near Diamond Head). Final thoughts are that it is definitely worth it and please consider supporting this business and others that bring the beauty of nature and the immersion of technology and imagination together!

I saw Auwana for the first time. It was wonderful. Three generations of our family enjoyed it together. I had seen a Cirque du Soleil performance in Japan before. The theater is small, so you can enjoy a great sense of presence from any seat. It was cool, but it wasn't too cold even without a jacket.

初めてアウアナを見ました。
素敵でした。
親子三世代で楽しめました。
日本でシルク・ドゥ・ソレイユの公演はみたことがありました。
劇場のサイズが小さいのでどの席でも臨場感たっぷりで楽しめます。
涼しかったけど、上着がなくてもそこまで寒くはなかったです。

Once it started, the performances continued non-stop. There were parts that engaged the audience and created a lively atmosphere, making it a very enjoyable and quick experience!

始まったらノンストップで演目が続きます。観客を巻き込んで盛り上げる部分もあり、とても楽しいあっと言う間の時間でした！

Since my arrival from the Big Island was after 1 PM, I used this service. The staff at the reception counter and the driver did not speak Japanese, but I arrived at the hotel without any issues. The counter is located within the area of the baggage claim turntable for domestic flights.

ハワイ島から国内線での到着が１３時を過ぎる時間だったので、こちらを利用しました。受付カウンターのスタッフもドライバーさんも日本語非対応でしたが、問題なくホテルに到着しました。
国内線の荷物を受け取るターンテーブルのエリア内にあるカウンターが受け付けになります。

We went on a boat ride as a family. At first, I was worried about the kids getting seasick, but the fun outweighed that concern, and our excitement skyrocketed! The view of Waikiki from the sea was refreshing, and we could see Diamond Head beautifully! I want to experience it again!

家族で船に乗りました。
最初は子どもの船酔いも心配でしたが、楽しさが上回りテンション爆上がりでした！
景色は、海上からみるワイキキも新鮮でしたし、ダイヤモンドヘッドも綺麗に見えました！
また体験したいです！

The Japanese-speaking staff provided guidance, and I was able to board smoothly and arrive at the hotel. They also handled my luggage with care, which I was very satisfied with.

日本語のスタッフの案内もあり、スムーズに乗車してホテルまで着きました。荷物も丁寧に扱ってくれて満足です。

After arriving at the meeting point, you will wait for more than 30 minutes in the blazing sun for the bus. If you can handle that, the price is relatively low, so I recommend it.

集合場所に着いてから、炎天下のバス待ちで30分以上は待ちます。そのつもりができるなら料金も安めなので、オススメです。

Since I was traveling alone, I was a bit anxious about taking a taxi, so I made a reservation here. They arrived right on time! The driver helped carry my large suitcase, which was really helpful. I was a bit worried about getting caught in traffic since I had a morning flight, but we arrived with plenty of time to spare! I would like to make a reservation again.

1人旅だったので、タクシーなどは不安でこちらで予約しました。
きちんと時間通り来てくれました！
運転手のかたが、大きなトランクも運んでくださり助かりました(^^)
午前中のフライトだったので、少し渋滞に巻き込まれ不安でしたが、到着時間は余裕でした！笑
また予約したいです。

It was fun! The best! We were blessed with good weather and enjoyed the scenery of Hawaii! The guide was also entertaining, and we had a great time while waiting on the boat. Thank you!

楽しい！最高！良い天気に恵まれ、ハワイの景色を満喫できた！ガイドさんも面白くて船で待っている間も楽しめた。ありがとうございます！

It was the best experience! We signed up for the 150 meters. Our family of five participated, splitting into two groups of two and three! Even our 9-year-old child enjoyed it without being scared 😊 The crew members were very kind! I highly recommend it!

最高の体験でした！150メートルを申し込みました。
家族５人で参加。２名と３名に分かれて体験できました！9歳の子どもも怖がることなく楽しんでました😊
Crewの方が優しかったです！
オススメですよ！

In the midst of rising prices, the all-you-can-drink service was a delightful offering! We were the only Japanese people there, and the number of guests was just right, so we could relax without feeling cramped. We chose a catamaran with a restroom just in case since we had children with us, but we didn't use it even once. The kids had a great time too!

物価高の中、飲み放題付きは嬉しいサービスでした！
日本人は私たちだけで、人数も程よいので圧迫感もなくのんびり過ごせます。
子供たちと乗ったので万が一のためにトイレ付きのカタマランにしましたが、一度も使用せずでした。
子供たちも楽しんでました！

My daughter and I take snorkel trips every year but the hilarious crew made this one of the best!!

Three of our granddaughters became mermaids for the afternoon. The lived picking their Mermaid tails. The shoot shoot was fantastic we have so many great shots. Jennie was a wonderful instructor of all things Mermaid. Our granddaughters were thrilled!

I attended with my elderly mother in a wheelchair. When I informed the theater staff about the wheelchair, they kindly escorted us to our seats, and after the show, they brought the wheelchair back to our seats. Their attentive service was very helpful.

高齢の母と車椅子で参加しました。　車椅子と当日劇場スタッフに伝えると　席まで連れて行ってくださり　ショーが終わると　また席まで車椅子を運んでくださいました。とても丁寧な対応で　助かりました。

It was a 90-minute show, and it was an overwhelming performance that both adults and children enjoyed. It was fun to buy popcorn in a cup before it started.

90分間のショーですが　圧倒されるパフォーマンスで　大人も子供も楽しるショーでした。
始まる前に　カップ入りのポップコーンを買ったりして楽しかったです。

VR has advanced. It felt like I was traveling between the surface and the deep sea, which was a strange sensation. I was also glad to see Diamond Head up close.

VRが進歩していました
地上と深海を行き来しているようで、不思議な感覚でした
ダイヤモンドヘッドも間近で見られて良かったです

The content exceeded my expectations. The acrobatic show was, of course, impressive, and there were also fun performances that involved the audience, creating a sense of unity throughout the venue.

期待を遥かに超える内容でした。
アクロバットなショーはもちろん、観客を巻き込んだ楽しい演出もあり、会場全体が一体感を持ってショーが行われていました。

I thought it was for kids, but adults can enjoy it too.
VR often makes me feel nauseous, and I'm not good with it, but this time I was fine.
I felt the progress of VR.

子供向けかと思いきや、大人でも楽しめました
VRは気持ちが悪くなりやすく、苦手でしたが、今回は大丈夫でした
VRの進歩を感じました

The guide was kind and recommended delicious restaurants. The breeze was pleasant, and you can take a stroll around Waikiki.

ガイドさんが親切で、美味しいレストランも教えていただきました
風が気持ちよく、ワイキキをぐるっと回れます

To be honest, I watched the show without much expectation, but it was a very packed show with hula, pop, and fire performances, and I really enjoyed it.

正直、あまり期待せず観覧したショーでしたが、フラからPOP、ファイヤーショーまで、とても盛り沢山なショーで楽しめました

I wouldn't even want to give it one star; it was the worst!

I arrived in Honolulu on a domestic flight.

There should have been a staff member in a yellow aloha shirt right outside the baggage claim, but there was no one! I had no choice but to follow the large sign to the pickup location shown in the photo above. However, feeling that just waiting wouldn’t get me anywhere, I went back and forth between the baggage claim area and the designated pickup spot twice.

I reluctantly called Roberts' company on an international phone call (English only). After informing them that no staff were present and exchanging messages for a while, it seemed they contacted someone, and a staff member finally appeared in a hurry. They made excuses that one staff member was off that day and that this one person was handling everything, possibly forgetting about me... which they probably did.

The staff member had a list of names and flight times, and even though my flight had arrived seven minutes early, it seems they overlooked me. It had been 45 minutes since I picked up my luggage before I got on the van. The staff member forgot my order and was only attending to other customers, leaving their post, and by the time I was searching and waiting, the shuttle bus had already departed. Moreover, the pickup location that day was different from usual.

Ultimately, it was about an hour after I picked up my luggage before the van departed. The destination was a place that should take about 20-30 minutes by car (right in the middle of Waikiki), so there should have been plenty of buses, but it turned out to be only one per hour.

With Uber and Lyft, you have to go up to the upper floors via the elevator to get a ride, which was also a hassle. I thought the Roberts shuttle bus would be reasonable and good for going to Waikiki, but it was truly the worst. The cost was not much different from what I found for Lyft at that time.

Moreover, when I told the driver that I had been waiting for an hour and asked how much longer I would have to wait, instead of apologizing, he clicked his tongue. In the end, when I thanked the driver as I got off, he didn’t smile at all and had a glaring expression. I thought it was ridiculous for the driver to click his tongue and glare, even though it wasn’t his fault but the company’s mistake.

I will never use Roberts again!

星一つも付けたくない位、最悪でした！
国内線でホノルルに着きました。

バゲージクレームを出たところに黄色のアロハを着た係員がいるはずなのにいません！
仕方なく、大きな案内板に従って、上の写真のピックアップ場所に行きました。
でも、ただ待っているだけでは乗れない気配を感じて、2回、バゲージクレームの場所と表示されているピックアップ場所を行き来しました。
仕方なく、国際電話でロバーツの会社に電話をしました。(英語のみ)
それで、スタッフが誰もいない事を告げ、暫くやり取りをしていると、会社の方で連絡を取ったのか、慌てて戻って来たようなタイミングで、ノコノコと係員が現れました。
その日はスタッフが1人休みだったとか言い訳をして、そのスタッフ1人で対応していて、私の対応を忘れていたのか・・・忘れていたんでしょうね。
そのスタッフは、名前のリストやフライト時間の記録を持っていて、私のフライトも遅れたのでなく、7分早く到着していたのに、見落としていたようですね。
バンに乗ったのは、荷物を受け取ってから、45分間経過していました。
係員が私のオーダーを忘れていて、他のお客様のみの対応をしていて、持ち場を離れ、既に、私が探したり待っている間にもシャトルバスは出発済みとのこと。
しかも、その日のピックアップは場所はいつもと違うという状況でした。
最終的には、荷物をピックアップしてから1時間位経過してバンは、出発しました。
目的地までは車で20〜30分位で着く場所(ワイキキのど真ん中のありふれた場所)だったので、本数が多いはずですが、結果的には、1時間に1本だったみたいです。
UberやLyftの場合、エレベーターで上の階へ上がって配車してもらうので、面倒なのもありました。
そこで、ワイキキへ行くならば、Robertsのシャトルバスがリーズナブルで良いかと思いましたが、本当に最悪でした。
コスト的にも、その時、検索したLyftとあまり変わらなかったです。
しかも、ドライバーさんにも、1時間も待っていることを告げ、あとどの位待つのか聞くと、謝るどころか、舌打ちしてました。
最後、降りた際にお礼の挨拶をドライバーにしましたが、ニコッともせず、睨むような顔をしていました。
ドライバーもドライバーで、自分のミスではなくても会社のミスなのに、舌打ちや睨むのは可笑しいと思いました。
Robertsは2度と使いません！

I hardly speak any English, so I was very anxious at first. However, there were moments when Japanese was mixed in, and I really had a great time. The magic was also amazing! The conversation was lively, but since it was in English, I couldn't keep up with everything, and I truly regretted not studying English more. I really don't understand much English, but I had an incredibly wonderful time!

英語がほとんど話せないので、初めはとても不安でした。しかし、ところどころで日本語を混ぜでくださり本当にとても楽しい時間でした。マジックもとても素晴らしかったです！トークも軽快でしたが、英語だったため全てにはついていくことができず、英語を勉強しておけばよかったと心から後悔しました。
本当にほとんど英語がわからないですが、非常に素晴らしい時間を過ごせました！！

The speed at which we ascended into the sky was enough to make my fear of heights disappear. It felt amazing— the view from above was fantastic! The instructor chatted in English, but the atmosphere was lively and fun, making for an enjoyable experience. I'm glad I tried it.

高い所が苦手なんて吹っ飛ぶ位のスピードで上空へ。気持ちいい〜上空から眺める景色サイコーインストラクターさんは英語でおしゃべりでしたが、雰囲気はノリノリで楽しく体験できました。トライして良かったです。

It was just a transportation contract, so there wasn't much to it. Perhaps due to the busy season and the shuttle service, there were some delays. While it seemed that others weren't giving tips, when I gave one, they were very pleased.

送迎だけの契約でしたので特に何もありません。
繁忙期でピストン運行だったからか遅れがちでした。
他の方々はチップを渡している気配なかったところ、お渡ししたら
大層喜んでいただきました。