All Reviews for Family & Accessible Travel

This is my second time using the service. It was good last time, so I decided to use it again. They usually arrive on time, which is reassuring. The drivers are always friendly as well.

今回二回目です。前回よかったので今回も利用しました。ほぼ時間通り来てもらえるので安心です。
運転手さんもいつも感じのいい人ばかりです。

I waited in front of the hotel in the rain, but about ten minutes later, the driver called my name, and I felt relieved to get on. We picked up about three more guests at hotels, and the driver dropped us off at the airline booths at the airport. I appreciated the driver taking care of everything by himself while getting wet.

雨の中、ホテル前で待機していましたが、約１０分前に、運転手が、名前をコール、一安心で、乗りました。約３つほどホテルで客を拾い、空港では航空会社ごとのブースに降してくれました。濡れながら、運転手１人で世話してくれ感謝。

We took the 12 pm tour and boarded the catamaran from the beach. It only took 10 minutes to motor out to the snorkel site so it was not far from shore. There were 3-4 other boats with groups in the same area but there was plenty of space. We snorkeled until everyone had returned to the boat. Then the crew raised the sail and we had a great time coasting over the beautiful blue water, returning just inside of the 3 hour advertised time. Free snacks (chips, granola bars) were provided and you could buy drinks.

The crew were funny, friendly, and gave clear instructions. They kept watch over us during the snorkel. They regularly checked up on each guest after the snorkel to make sure everyone was comfortable. I wear glasses, and have a -5.25 prescription. They had prescription goggles on board that were -6.0 and I was able to see so clearly without my glasses! We saw a group of spinner dolphins on the way out, and I saw 5 different sea turtles below us during the snorkel. Several of them surfaced to breathe close by which was amazing! We saw a baby octopus, and lot of beautiful fish. The crew member in the water with us was good to caution people to give the turtles their space which was important.

Advice: you are barefoot to board the boat and on the boat, and you store your bag and shoes in cubby holes on board. It's good to bring a sun shirt so your back doesn't burn. You do get cold while snorkeling, but less so if you keep moving. Bring a towel and warm clothes to wear after if you tend to get cold. Hats will fly away easily so you need one with a draw string. They provide sunscreen if you forget your own. I took gravol before the trip, so I'm not sure if I needed it!

They arrived right on time to pick me up. The driver only spoke English, but since all you need is the name of the airline, I think even those who can't speak English can use this service with confidence. When using shuttle services from different companies, sometimes you end up in a limousine, and I dislike the awkward time of sitting face-to-face with strangers in that cramped space, so I would like to continue using this service in the future.

予定の時間ぴったりに迎えに来てくれました。
ドライバーさんは英語のみですが、利用する航空会社位しか必要ないので英語が話せない方でも安心して利用できると思います。
違う会社の送迎を利用するとたまにリムジンになり、
あの狭い空間に知らない人と向い合せに座る気まずい時間が嫌なので
これからもこちらを利用したいと思います。

There was a Roberts Hawaii desk right at the group exit, which was easy to find. As soon as I mentioned my voucher and name, they guided me right away! The staff and driver were friendly, which was great.

I stayed at the Coconut Waikiki Hotel, and we went around to the hotels in order, arriving in Waikiki in about 40 minutes. The bus was really cold! I thought I might catch a cold on the first day (crying).

団体出口すぐの場所にロバーツハワイのデスクがあり分かりやすかったです。バウチャー＆名前を言うとすぐに案内してくれました!愛想の良いスタッフさん＆ドライバーさんで良かったです。
ココナッツワイキキホテルへ宿泊でしたが､順にホテルを回っていきワイキキへは40分程で到着していました。バス車内はめっちゃ寒かったです!初日で風邪をひくかと思いました(泣)

I was disappointed because they seemed to have an attitude of arriving late and getting in the car without getting out.

If it were an activity, I wouldn't mind a slight delay, but since it was a transfer to the airport, I was very anxious.

時間に遅れてくるし、車から降りないで勝手に乗ってきてみたいな雰囲気だったから、がっかりでした。

アクティビティとかなら多少の時間の遅れは気にならないけど、空港への移動だったのでとても不安でした。

I booked this tour back around August of 2018 for a February 2019 trip. The original date was supposed to be Sunday morning on their first tour; however, they reached out to us on Saturday morning to notify us rescheduling might be required, as the island was going to be hit with an extremely severe storm over the weekend. Sure enough, Sunday morning came, and it was determined the waters were too unstable to enjoy a safe snorkeling experience. We were able to re-book to Monday afternoon, with the hopes the waters would mellow out and clear up by then. We arrived at the meeting spot, and right as we were about to disembark, we were notified the waters were still too dangerous. We were then given the option to either reschedule, or go sail with them for an hour or so, and get a refund on the snorkeling portion. Given we were leaving the following day, we were unfortunately unable to reschedule, and opted for the sailing. The captain, Ryan, and the rest of the crew were all wonderful, and made it a memorable experience. We were out sailing for around an hour and a half, and the views were breathtaking. They also provided everyone a few free drinks to help make up for the inconvenience, and the free snacks provided were much appreciated. While we never got to enjoy the snorkeling itself, I can vouch for the company and their customer service. Thank you for turning lemons to lemonade! Also, in February it was a bit chilly, so I would recommend a light jacket, and definitely sunglasses :)

The backstage tour is truly a VIP experience. The "green room" pass handed out at check-in, the table code, the table napkins, and the survey forms are all green.

The term "green room" is said to have originated from Elvis Presley, who kept many plants in his dressing room for his throat.

Upon entering, I was guided to the green room where I was surprised by a welcome from Michael Jackson! I even got to take a photo with him. I enjoyed welcome champagne and snacks while chatting with a hula dancer.

After a while, the manager came to guide us. We walked through a hallway with the performers' schedules posted and finally headed to the stage.

I could see the audience dining through a thin curtain. They showed us how to change the stage lighting and change colors, and explained that the performers enter and exit through a stretch curtain. It was a space unlike anything I had ever seen.

Backstage, there were many costumes for quick changes. They explained that each performer has to change in a very short time, which conveyed the difficulty of their work. I got to wear a large headdress for Tahitian dance. It was so big that I discovered I had to maintain my balance while dancing.

I was so impressed when I saw this show about two years ago that I decided to take the backstage tour this time. Seeing a world I didn't know made me feel closer to the performers, and I enjoyed it even more than last time.

The behind-the-scenes of the stage is a world you can't see in everyday life. I had a truly wonderful time.

バックステージツアーは、とにかく　VIP待遇です。チェックインの時に渡される　「グリーンルーム」のパス、テーブルコードも　テーブルナプキンも　アンケート用紙も　グリーン。

「グリーンルーム」とは、エルビスプレスリーが　喉のために植物を沢山置いていた楽屋にちなんで　楽屋のことをそう呼ぶようになったのだそうです。

真っ先に入場すると　グリーンルームに案内されマイケルジャクソンの歓迎！にはビックリしました。一緒に写真を撮ってもらいました。
ウェルカムシャンパンとつまみを　フラダンサーとお話ししながら頂きました。

しばらくすると　マネージャーが案内のために来てくれました。演者のスケジュールが貼られた廊下を通り　いよいよステージへ。

薄い幕越しに食事中の客席が見えます。ステージのライティングの指示をして　色を変えて見せてくれたり　演者の出入り幕がストレッチであることを教えてくれたり　見たことのない空間でした。

舞台袖には　早変わり用の衣装が沢山置いてあります。それを　各々が自分で本当に短い時間で変えなければならないと説明してくれて　出演者の大変さが　伝わってきました。タヒチアンダンスの大きな髪飾りを被らせてもらいました。大変大きいので　バランスをとりながら踊らなければならないという新しい発見もありました。

2年程前にこのショーを観て　とても感激したので　今回はバックステージツアーにしました。知らない世界を見て　演者さんとの距離が縮まったような気がして　前回以上に楽しむことが出来ました。

ステージの裏側は、日常では見ることの出来ない世界です。とても素晴らしい時間を過ごさせてもらいました。

This time, I experienced the highest height of 150 meters! It was a quick six minutes, but on the way to the point, a pod of dolphins appeared, and we were lucky enough to see a whale from above, which was truly moving!

Before getting on the boat, if you request photos, for an additional 3,000 yen, the staff will take pictures of you parasailing with a DSLR from inside the boat. You receive the data along with a tip when you get off the boat.

Even if you end up with a funny face in the pictures, you can feel at ease!

All the staff were locals, but they spoke gentle English that was easy to understand, so even those of us who don't speak English could comprehend everything.

I'm really glad I participated in this activity!

今回、一番高い150mの高さを体験してきました！
あっと言う間の６分間でしたが、ポイントに向かう途中にはイルカの群れも現れ、上空からは運良くクジラも見れて感動しました！
船に乗る前に写真を頼むとプラス三千円で船内からスタッフさんが一眼レフでパラセーリング中の写真を撮ってくれます。船から降りる時にチップごとデータをもらえるシステムです。
へんな顔で写ってても安心ですw

スタッフの皆さんは現地の方ばかりでしたが、優しい英語をわかりやすく話してくれたので、英語のできない私達でも理解する事ができました。

こちらのアクティビティに参加して本当に良かったです！

**[Experience Review]**
Since I participated at the end of January, it felt a bit chilly, but I didn't get wet, and the weather was great, so I really enjoyed it! When landing, I had the option to choose whether to land in the water or not, but due to the cold, I opted out of landing in the water (laughs).

**[What I Liked About This Tour]**
During the experience, they took photos from the boat, and they captured some really unique shots (like a shark trying to bite through the parasailing rope). I enjoyed looking at the photos even after returning home.

**[Advice for Future Participants]**
There happened to be a woman who signed up alone, so after my husband and I flew, I ended up flying again with her (laughs). It seems that you can't fly alone unless you weigh over 80 kilograms. I had so much fun that I didn't mind flying twice, but my husband said, "If I were told to fly twice, I'd feel nothing but despair." It seems that 150 meters in Japan and 150 meters in Hawaii mean different things; due to strong winds, it felt very scary for him. (In Japan, the rope length is 150 meters, while in Hawaii, it's the height from the water surface.) I have experienced it in Japan as well, and it was an extraordinary height!

The meeting place is a bit hard to find, so if you're staying at the Hilton and going on your own, I think you should allow some extra time. We got lost. They seem to take photos if you ask, and they gave them to us on an SD card after disembarking. Tips are quite obvious (laughs), as you can see $10 or $20 bills stuck on the boat, so my husband and I gave $20. I didn't mind since it was so much fun!

【実際に体験した感想】
1月末に参加したため少し肌寒く感じましたが水に濡れることもなく
お天気もよかったので本当に楽しかったです！
着地の際は着水するかしないか選べましたが寒さのあまり着水は拒否（笑）


【このツアーで気に入ったところ】
体験中に船から写真を撮ってくれているのですが
なんともユニークな（サメがパラセーリングの紐を食いちぎろうとしてる）
写真も撮ってくれていて、帰ったあとも写真を見て楽しめました。


【これから参加する人へのアドバイス】
たまたま1人で申し込みされている女性がいたため
私は主人と飛んだあと、その女性と再度飛ぶことになりました（笑）
どうやら体重が80キロ以上ないと1人では飛べないらしいです。
私は楽しかったので2度飛ぶことに苦痛は感じませんでしたが
主人は「2回も飛んでなんて言われたら絶望感しかない。」と・・・
日本での150ｍとハワイでの150ｍは意味が違うようで
強風でかなり揺れたこともあり主人にはとても怖く感じたそうです。
（日本はロープの長さが150ｍハワイは水面？からの高さが150ｍ）
実際、日本でも体験したことがありますが規格外の高さでした！

集合場所が少しわかり辛いためヒルトンにお泊りで自力で集合される方は
少し時間に余裕を持って行かれるべきだと思います。私たちは迷いました。
写真は欲しいと言うと撮ってくれるようで下船後にSDでくれました。
チップはあからさま（笑）に船に10ドルや20ドルが刺さってますので
私と主人とで20ドル渡してきました。楽しかったので気になりませんでした！

I participated last summer and had so much fun that I repeated it! This time I brought a GoPro, so I was able to take some great photos and videos, which I was very satisfied with! However, the boat sways a lot, so motion sickness medication is a must.

去年の夏に参加して、とても楽しかったのでリピートしました！
今回はgoproを持参したのでとてもいい写真や動画もとれて満足しました！
ただ、船がとても揺れるので酔い止め必須です。

I participated in the backstage tour and VIP dinner course (front row table seats) with my parents in their 70s. Honestly, I thought it was quite expensive when I signed up, but I'm glad I participated.

Overall, my impression is that the level of the show was very high. The singing was powerful and enjoyable, and the performance quality was impressive. It was not just imitation; the content was quite authentic, and I was entertained until the end without getting bored. The hula dance level was also high and very impressive.

Additionally, the food was delicious! I had low expectations for the meal at a show, but it was very satisfying.

Perhaps because I signed up for this course, I had the best seats right in the center in front of the stage, allowing me to enjoy the show with great intensity. Since photos are also provided for free, I believe it was worth the price overall.

When I asked my parents what they enjoyed the most about this tour, both my father and mother mentioned this show. I enjoyed it myself, but what made me happiest was that my parents had a great time.

I have also participated in the Star of Honolulu dinner show, but I felt that both the quality of the show and the quality of the food were higher here.

I would like to participate again when I come to Hawaii. I think it's especially perfect for wrapping up the final day.

バックステージツアー＋VIPコースディナー(ステージ前テーブル席)に
70歳代の両親と一緒に参加しました、申込む時、正直高いな～と思いましたが
参加してよかったです。
全体的な感想として、まずショーのレベルがとても高かったです。
歌唱力が高く聴きごたえあり、パフォーマンス力も高かったです。
ものまねという域ではなく、かなり本格的な内容で最後まで飽きずに楽しめました。
フラダンスのレベルも高くて、とても見ごたえありました。
それと、食事がおいしかったです！
ショーの食事はあまり期待できないイメージですが、とても満足できる内容でした。

このコースで申込をしたからかステージ前ド真ん中の最高の席で
ド迫力でステージを楽しむことができました。
写真も無料でもらえるので、総合すると高い分だけの価値はあると思います。

両親に今回のツアーで何が一番良かったか聞くと
父も母もこのショーを挙げました。
私自身も楽しめましたが、両親が楽しんでくれたのが何よりうれしかったです。

スターオブホノルルのディナーショーにも参加したことがありますが
ショーの質、料理の質、どちらもこっちの方が高かったように感じます。

またハワイに来た時は参加したいと思います。
特に最終日の締めくくりに最適だと思います。

We signed up for the 110m jump with three adults. I was glad that we could all jump together instead of splitting into two and one. There was just one puzzling incident. After everything was done and we were being taken back to the hotel, for some reason, we went back to the original location even though we were close to the hotel. After that, we were properly taken to the hotel, but I have no idea what that was about since there was no explanation. Well, I guess that kind of thing happens when you're abroad. Overall, it was a good experience.

110ｍを大人3名で申し込みました。2人と1人に分かれてしまうのは嫌だったので、3人一緒に飛べて良かったです。ひとつだけ？な出来事が。すべて終わってホテルへ送ってもらう際、なぜかホテル近くまで行ったにも関わらず、元の場所へ引き返しました。その後しっかりホテルまで送ってもらいましたが、あれは何だったのか、説明もなかったのでわかりません。まあ海外なのでそういうこともある、ということでしょうか。全体的にはよかったです。

Seats were old and uncomfortable shuttle needs padding added to the seats, shuttle temperature was to hot by the time we were dropped off, driver was informative for those that had not been here

The pickup was more than 30 minutes late. I understand that traffic conditions on the day can be unavoidable, but since you have my contact information registered, I would have appreciated a call. In the end, I only found out about the traffic jam after I called.

ピックアップ時刻を30分以上、遅れてのお迎えでした。当日の交通事情で止むを得ないことは分からなくもないですが、こちらの連絡先を登録している訳ですから、連絡を入れて欲しかったです。結局は、こちらから電話して初めて交通渋滞が発生したことがわかりました。

I got into the car from the hotel, still feeling like I wanted to play more. My luggage had increased, but it was safe to use. I definitely recommend it.

　まだ遊び足りない思いを抱えながらホテルから車に乗りました。
荷物も増えていましたが安心して利用可能です。是非お勧めします。

I was unaware of the existence of Rock-a-Hula, and my preconceived notions of Hawaii were beautiful seas, mountains, abundant shopping, delicious food, and relaxing music. However, I never imagined there could be something so moving and enjoyable in Hawaii.

Since opportunities to visit Hawaii are rare, I chose the highest option in the VIP green room. The backstage tour is explained by the manager in English only, so if you can't at least understand the basics, you might miss out a bit.

The food, including lobster, meat, and dessert, was all delicious. Being in the VIP section meant we were in the front row, and the intensity of the show was breathtaking! I considered the cheaper tickets on the second floor, but I have no regrets at all. Being up front allowed the performers to come over for handshakes, and the service was great.

It seems that people line up about an hour in advance to get good seats on the second floor.

In addition to dancing, there was also a fire performance, which was very exciting. The performances were serious and impressive.

The songs played may change constantly, but if you watch the movie "Lilo & Stitch" and familiarize yourself with the music, I think you'll enjoy it even more. The songs from "Moana" were also great!

There were other famous songs as well, and the show itself is enjoyable even for those who are not good at English.

All the performers had wonderful smiles, and it's quite rare to find something that brings so much joy and emotion to people. Thank you for a fun and happy time! It will be a lifelong memory. Mahalo!

ロックアフラの存在を知らず、
ハワイといえば、きれいな海、山、たくさんあるショッピング、美味しフード、リラックスできる音楽、という思い込みがありました。
しかし、これほど感動し、ハワイを楽しめるものがあるなんて、想像していませんでした。

ハワイに行けるチャンスは滅多にないので、VIPのグリーンルームで1番高いものを選びました。
舞台裏の案内は支配人が英語onlyでの説明なので、最低限のヒアリングができないとちょっと勿体ないかもしれません。

食事は、ロブスター、お肉にデザートと、どれも美味しかったです。
VIPだと最前列でしたので、ショーの迫力は圧巻！2階の安いチケットと迷いましたが、後悔は一切ないです。
前にいると出演者が握手に来てくれたり、サービスも良いです。

2階はいい席をとるがためか、1時間ほど前から並んでいるようです。

ダンスだけではなく、ハワイらしくファイヤーパフォーマンスもあり、少しハラハラしました。本気の演技です。

演奏される曲は常に変わっていくかもしれませんが、映画のスティッチをみて曲をしっかり知っておくと、より楽しめると思います。
モアナの曲も良かったです！

その他、有名な曲もあり、ショー自体は英語が苦手な人でも楽しめる内容です。


出演者はみんな笑顔が素敵で、ここまで人に笑顔と感動を与えてくれるものは、なかなか珍しいです。
楽しく、幸せな時間を有難うございました！
一生の思い出です。
マハロ！

I participated in a buffet dinner and show tour. The buffet features a whole roasted pig and impromptu hula lessons, which really adds to the excitement. The food isn't extraordinary, but it's definitely tasty enough. The show includes performances that evoke the spirit of Hawaii, fire dancing, and impersonators of Elvis and Michael, which are entertaining. The seats are in the center of the second floor, making it easy to see. I think experiencing a show like this at least once during your stay in Honolulu is a great way to feel the Hawaiian vibe!

ビュッフェディナーとショーのツアーに参加しました。
ビュッフェは豚丸ごとローストの登場やフラの即席レッスンなどもあり盛り上げてくれます。料理は絶賛するほどでもないですが十分美味しいです。
ショーはハワイを感じさせてくれるものやファイヤーダンスに加えてエルビスやマイケルのそっくりさんが楽しませてくれます。席も2階センターで観やすいです。ホノルル滞在中に1回くらいはこうしたショーでハワイ気分に触れるのも良いのではと思います！

I arrived at the scheduled time, but I had to go through immigration procedures with a group of students in school uniforms who appeared to be on a school trip, which took some time. Even after quite a while, they greeted us warmly and efficiently guided us to the car. I would like to request this service again next time.

予定時刻に到着したのですが、修学旅行生と思われる学生服の団体と一緒になり入国手続に時間がかかりました。かなり時間が経過しても明るく出迎えてくれて、テキパキと車まで誘導してくれました。また、次回もお願いしたいです。

Since it was a personal arrangement, I was looking for a transfer from the airport to the hotel, and this was the cheapest option (free for children under 3), so I chose it. When I arrived at the airport, I quickly found the pickup area, but there were no Japanese staff, and although several buses came, I was anxious about when we would be called. It felt like there were hardly any Japanese people among the driver and the passengers. Given the low price, I guess this is to be expected. It might be tough if you can't speak any English.

個人手配だったので今回、空港からホテルの送迎を探してたらここが一番安かった（3歳以下無料）なのでこちらを選びました。
空港について乗り場はすぐわかったけど
日本人スタッフがおらず、バスが何台かくるも、いつになったら自分たちが呼ばれるのか不安でした。
ドライバーさんも、お客さんも日本人がほとんどいない感じでした。
お値段安い分こんなもんかなーて感じです。
英語が全く喋れないと大変かもです。

It was my first surfing experience, and a former professional surfer taught me carefully, so I was able to ride right away. It was so much fun that I requested another lesson the next day with a different instructor. The instructor on the second day also provided tips for further improvement, and I would like to take lessons again the next time I come to Hawaii.

初めてのサーフィン体験でしたが、元プロサーファーの方が丁寧に教えてくれ、すぐに乗ることができました。
あまりに楽しかったため、次の日もお願いし他の方にレッスンを受けました。次の日の方もさらに上達するポイントを教えてくださり、次にハワイに来るときにはまたレッスンを受けたいと思います。

The return to the airport was fine, as was the delivery to the hotel.
The service is very good. Will use again.

I participated in a Japanese language guided tour starting at 10 AM, and not only was I able to enjoy the beautiful underwater scenery, but I also learned about the types of fish, the history of the reefs, and how colors appear underwater. It was a lot of fun!

10時からの日本語解説ツアーに参加したため、美しい海底の景色を眺めるだけでなく、魚の種類や漁礁の歴史や海底での色の見え方等の話が聞けて、とても楽しめました。

The pickup time and arrival were smooth without any issues. The driver, Kintaro, was friendly and engaged with everyone, making the end of our stay in Waikiki enjoyable.

迎えの時間も到着も問題なくスムーズでした。ドライバーのキンタロウさんも、皆に気さくに話しかけてくれ、ワイキキ滞在の最後を楽しく締めくくれました。

I read the reviews on Veltra thoroughly and participated in the 150m experience. I'm not good with amusement park roller coasters and try to avoid them as much as possible, so I was a bit worried, but looking at the distant scenery made it less scary and quite enjoyable. The weather was nice, and Diamond Head and the town of Waikiki were very beautiful. My children, who are in 6th grade and 1st year of middle school, also seemed to have a great time. The boat was rocking, and the kids got seasick, so I think it's better to take motion sickness medication. The captain was cheerful, but due to language barriers, I couldn't understand much of what he was saying in English. Still, he entertained us with gestures, and I appreciated his consideration for the seasick kids. We tipped $20 for our family of four.

ベルトラの体験談をしっかり読んで150mに参加しました。遊園地のジェットコースターとかも得意ではなく、極力乗らないようにしているので心配もありましたが、遠くの景色を見ていると怖さもそれほどなく楽しめました。天気も良かったのでダイヤモンドヘッドやワイキキの町がとても綺麗でした。
小学校6年と中学1年の子供達も楽しかったようです。
船が揺れて子供達は船酔いしていたので、酔い止めは飲んだほうが良いと思います。
キャプテンも陽気でしたが、学力の問題で英語は何言ってるかよくわかりませんでした。それでも、ジェスチャーなどで楽しませてくれてましたし、船酔いした子供達への気配りはありがたかったです。
チップは家族4人で20ドルにしました。

First, we were able to have a close conversation with the performers while enjoying champagne and snacks. We were guided backstage, where we received instructions in English and had photos taken at each step. Although we struggled to understand English, we managed to grasp the general idea and had a valuable experience. The meal was served as a course right after we were seated. Since the course included one cocktail per person, we enjoyed our meal while drinking Chi Chi and Hawaiian beer. And finally, it was showtime! Since it was a special occasion, we were thrilled to shake hands and high-five with the performers. The show was incredibly fun from start to finish, creating unforgettable memories! If you're unsure about which show to attend, I highly recommend this one!!! You will have a great time! Thank you for the wonderful dinner show. When I mentioned it was our honeymoon, we received a surprise bottle of champagne, and I was very touched by that thoughtful gesture. The waitress was also very attentive, and I left a generous tip.

まずシャンパンとおつまみを食べながら出演者と身近にお話出来ました。バックステージに案内され、英語で案内をされ都度写真を撮ってもらえました。英語がなかなか聞き取れない私たちでしたが、なんとなく理解はできて貴重な体験が出来ました。食事はコースで着席後すぐに頂けます。カクテルが1人1杯ついているコースでしたので、チチとハワイアンビールを飲みながら食事を堪能しました。そしていよいよショータイム！前例でしたので、出演者の方との握手やハイタッチがたくさん出来て嬉しかったです。ショーも初めから終わりまで、言葉に表せないほど楽しくむちゃくちゃいい思い出作りになりました！もしどのショーに行こうか迷われている方は、絶対こちらのショーはオススメです！！！すごく楽しめます！素敵なディナーショーをありがとうございました。ハネムーンのことをお伝えすると、サプライズでシャンパンを頂けてそのお心遣いも大変嬉しかったです。ウェイトレスさんのご対応もすごく良く、多めのチップを残させて頂きました。

I'm a repeat visitor to Hawaii. I always rely on this service. At the airport, a cheerful young man carried my suitcase to the van. Since I went with a large suitcase that was empty, he seemed surprised by how light it was when stacking it and joked brightly, "Shopping!?" and made me laugh.

ハワイリピーターです。いつもお願いしています。
空港では陽気なお兄さんがバンまでスーツケースを運んでくれました。
大きなスーツケースを空っぽにして行ったので、積み上げるときにあまりの軽さに拍子抜けしたようで
「shopping！？」
と明るくジョークで笑わせてくれました(^^)/

I was busy with work and managed to finish my travel booking in a short amount of time, and then it was off to Hawaii! However, when I arrived and looked at the voucher, I realized I had mistakenly booked the return date as the arrival date... I hurried to find an employee, but my mind went blank and I couldn't explain the situation. Fortunately, a female driver was able to take me to my hotel. I wasn't confident in my English, so I had Card Plaza mediate and confirm the situation, and I was relieved to hear that they could change the reservation date. I'm very grateful for the flexible response from Roberts Hawaii. I will definitely use their services again next time I travel.

仕事に追われて僅かな時間で旅行の予約を終えて、さぁハワイだ！
と、到着してバウチャーを見ると到着日を帰国日と間違えて予約・・・。
慌てて係員さんを探すも頭が真っ白になって事情を説明出来ず。
が、女性ドライバーさんが目的地へのホテルまで送って頂けました。
英会話に自信が無かったのでカードプラザを仲介して確認して貰い、
予約日を振り替えたから大丈夫との返事が聞けて助かりました。
ロバーツハワイさんの柔軟な対応に感謝するばかりです。
次回も渡航する時は是非とも利用させて頂きます。

I used Roberts a month ago, and it was the same driver. He seemed to like jokes, and the foreigners were laughing heartily, but I couldn't understand any English. The car was of a type with the cargo area inside, and it felt like the passengers had to help a bit with loading and unloading the luggage.

１か月前にもロバーツを利用しているが、同じ運転手だった。ジョークが好きらしく外人はゲラゲラ笑っていたが、英語が分からない当方はさっぱり。車は荷台が内部にあるタイプで、荷物の上げ下げを客も多少は手伝ってやらなければいけないような雰囲気だった。

The pickup time at the hotel was 11:05, and the driver arrived right on time. We confirmed our names on the driver's device and waited for other customers before heading to the airport. The bus was nearly full, but it didn't feel cramped at all; the seats were comfortable, and even though the ride to the airport was short, I was able to enjoy a pleasant journey. The driver repeatedly reminded us to check for our belongings, saying, "Don't forget your wallet, phone, bag, etc.!" I always use Roberts Hawaii's shuttle whenever I come to Hawaii, and I've never had any issues. It's always a reliable service, so I will continue to use it in the future!

ホテルへのお迎え時間が11時5分でしたが、時間ぴったりにドライバーさんがお迎えに来てくださいました。ドライバーさんが持っている端末で名前を確認し、他のお客様を待っていざ空港へ。
バス車内はほぼ満席でしたが、窮屈な印象は全くなく、椅子も座りやすく、空港ま短い時間ですが、快適に乗車することができました。
車内に忘れ物がないように、何度も”お財布、携帯、カバン等忘れずに！”と注意喚起していました。
ハワイに来るたびロバーツハワイのシャトルを利用していますが、全く問題なく、いつも安心して使えるので、今後も利用します！