All Reviews for Family & Accessible Travel

I participated in a buffet dinner and show tour. The buffet features a whole roasted pig and impromptu hula lessons, which really adds to the excitement. The food isn't extraordinary, but it's definitely tasty enough. The show includes performances that evoke the spirit of Hawaii, fire dancing, and impersonators of Elvis and Michael, which are entertaining. The seats are in the center of the second floor, making it easy to see. I think experiencing a show like this at least once during your stay in Honolulu is a great way to feel the Hawaiian vibe!

ビュッフェディナーとショーのツアーに参加しました。
ビュッフェは豚丸ごとローストの登場やフラの即席レッスンなどもあり盛り上げてくれます。料理は絶賛するほどでもないですが十分美味しいです。
ショーはハワイを感じさせてくれるものやファイヤーダンスに加えてエルビスやマイケルのそっくりさんが楽しませてくれます。席も2階センターで観やすいです。ホノルル滞在中に1回くらいはこうしたショーでハワイ気分に触れるのも良いのではと思います！

I arrived at the scheduled time, but I had to go through immigration procedures with a group of students in school uniforms who appeared to be on a school trip, which took some time. Even after quite a while, they greeted us warmly and efficiently guided us to the car. I would like to request this service again next time.

予定時刻に到着したのですが、修学旅行生と思われる学生服の団体と一緒になり入国手続に時間がかかりました。かなり時間が経過しても明るく出迎えてくれて、テキパキと車まで誘導してくれました。また、次回もお願いしたいです。

Since it was a personal arrangement, I was looking for a transfer from the airport to the hotel, and this was the cheapest option (free for children under 3), so I chose it. When I arrived at the airport, I quickly found the pickup area, but there were no Japanese staff, and although several buses came, I was anxious about when we would be called. It felt like there were hardly any Japanese people among the driver and the passengers. Given the low price, I guess this is to be expected. It might be tough if you can't speak any English.

個人手配だったので今回、空港からホテルの送迎を探してたらここが一番安かった（3歳以下無料）なのでこちらを選びました。
空港について乗り場はすぐわかったけど
日本人スタッフがおらず、バスが何台かくるも、いつになったら自分たちが呼ばれるのか不安でした。
ドライバーさんも、お客さんも日本人がほとんどいない感じでした。
お値段安い分こんなもんかなーて感じです。
英語が全く喋れないと大変かもです。

It was my first surfing experience, and a former professional surfer taught me carefully, so I was able to ride right away. It was so much fun that I requested another lesson the next day with a different instructor. The instructor on the second day also provided tips for further improvement, and I would like to take lessons again the next time I come to Hawaii.

初めてのサーフィン体験でしたが、元プロサーファーの方が丁寧に教えてくれ、すぐに乗ることができました。
あまりに楽しかったため、次の日もお願いし他の方にレッスンを受けました。次の日の方もさらに上達するポイントを教えてくださり、次にハワイに来るときにはまたレッスンを受けたいと思います。

The return to the airport was fine, as was the delivery to the hotel.
The service is very good. Will use again.

I participated in a Japanese language guided tour starting at 10 AM, and not only was I able to enjoy the beautiful underwater scenery, but I also learned about the types of fish, the history of the reefs, and how colors appear underwater. It was a lot of fun!

10時からの日本語解説ツアーに参加したため、美しい海底の景色を眺めるだけでなく、魚の種類や漁礁の歴史や海底での色の見え方等の話が聞けて、とても楽しめました。

The pickup time and arrival were smooth without any issues. The driver, Kintaro, was friendly and engaged with everyone, making the end of our stay in Waikiki enjoyable.

迎えの時間も到着も問題なくスムーズでした。ドライバーのキンタロウさんも、皆に気さくに話しかけてくれ、ワイキキ滞在の最後を楽しく締めくくれました。

I read the reviews on Veltra thoroughly and participated in the 150m experience. I'm not good with amusement park roller coasters and try to avoid them as much as possible, so I was a bit worried, but looking at the distant scenery made it less scary and quite enjoyable. The weather was nice, and Diamond Head and the town of Waikiki were very beautiful. My children, who are in 6th grade and 1st year of middle school, also seemed to have a great time. The boat was rocking, and the kids got seasick, so I think it's better to take motion sickness medication. The captain was cheerful, but due to language barriers, I couldn't understand much of what he was saying in English. Still, he entertained us with gestures, and I appreciated his consideration for the seasick kids. We tipped $20 for our family of four.

ベルトラの体験談をしっかり読んで150mに参加しました。遊園地のジェットコースターとかも得意ではなく、極力乗らないようにしているので心配もありましたが、遠くの景色を見ていると怖さもそれほどなく楽しめました。天気も良かったのでダイヤモンドヘッドやワイキキの町がとても綺麗でした。
小学校6年と中学1年の子供達も楽しかったようです。
船が揺れて子供達は船酔いしていたので、酔い止めは飲んだほうが良いと思います。
キャプテンも陽気でしたが、学力の問題で英語は何言ってるかよくわかりませんでした。それでも、ジェスチャーなどで楽しませてくれてましたし、船酔いした子供達への気配りはありがたかったです。
チップは家族4人で20ドルにしました。

First, we were able to have a close conversation with the performers while enjoying champagne and snacks. We were guided backstage, where we received instructions in English and had photos taken at each step. Although we struggled to understand English, we managed to grasp the general idea and had a valuable experience. The meal was served as a course right after we were seated. Since the course included one cocktail per person, we enjoyed our meal while drinking Chi Chi and Hawaiian beer. And finally, it was showtime! Since it was a special occasion, we were thrilled to shake hands and high-five with the performers. The show was incredibly fun from start to finish, creating unforgettable memories! If you're unsure about which show to attend, I highly recommend this one!!! You will have a great time! Thank you for the wonderful dinner show. When I mentioned it was our honeymoon, we received a surprise bottle of champagne, and I was very touched by that thoughtful gesture. The waitress was also very attentive, and I left a generous tip.

まずシャンパンとおつまみを食べながら出演者と身近にお話出来ました。バックステージに案内され、英語で案内をされ都度写真を撮ってもらえました。英語がなかなか聞き取れない私たちでしたが、なんとなく理解はできて貴重な体験が出来ました。食事はコースで着席後すぐに頂けます。カクテルが1人1杯ついているコースでしたので、チチとハワイアンビールを飲みながら食事を堪能しました。そしていよいよショータイム！前例でしたので、出演者の方との握手やハイタッチがたくさん出来て嬉しかったです。ショーも初めから終わりまで、言葉に表せないほど楽しくむちゃくちゃいい思い出作りになりました！もしどのショーに行こうか迷われている方は、絶対こちらのショーはオススメです！！！すごく楽しめます！素敵なディナーショーをありがとうございました。ハネムーンのことをお伝えすると、サプライズでシャンパンを頂けてそのお心遣いも大変嬉しかったです。ウェイトレスさんのご対応もすごく良く、多めのチップを残させて頂きました。

I'm a repeat visitor to Hawaii. I always rely on this service. At the airport, a cheerful young man carried my suitcase to the van. Since I went with a large suitcase that was empty, he seemed surprised by how light it was when stacking it and joked brightly, "Shopping!?" and made me laugh.

ハワイリピーターです。いつもお願いしています。
空港では陽気なお兄さんがバンまでスーツケースを運んでくれました。
大きなスーツケースを空っぽにして行ったので、積み上げるときにあまりの軽さに拍子抜けしたようで
「shopping！？」
と明るくジョークで笑わせてくれました(^^)/

I was busy with work and managed to finish my travel booking in a short amount of time, and then it was off to Hawaii! However, when I arrived and looked at the voucher, I realized I had mistakenly booked the return date as the arrival date... I hurried to find an employee, but my mind went blank and I couldn't explain the situation. Fortunately, a female driver was able to take me to my hotel. I wasn't confident in my English, so I had Card Plaza mediate and confirm the situation, and I was relieved to hear that they could change the reservation date. I'm very grateful for the flexible response from Roberts Hawaii. I will definitely use their services again next time I travel.

仕事に追われて僅かな時間で旅行の予約を終えて、さぁハワイだ！
と、到着してバウチャーを見ると到着日を帰国日と間違えて予約・・・。
慌てて係員さんを探すも頭が真っ白になって事情を説明出来ず。
が、女性ドライバーさんが目的地へのホテルまで送って頂けました。
英会話に自信が無かったのでカードプラザを仲介して確認して貰い、
予約日を振り替えたから大丈夫との返事が聞けて助かりました。
ロバーツハワイさんの柔軟な対応に感謝するばかりです。
次回も渡航する時は是非とも利用させて頂きます。

I used Roberts a month ago, and it was the same driver. He seemed to like jokes, and the foreigners were laughing heartily, but I couldn't understand any English. The car was of a type with the cargo area inside, and it felt like the passengers had to help a bit with loading and unloading the luggage.

１か月前にもロバーツを利用しているが、同じ運転手だった。ジョークが好きらしく外人はゲラゲラ笑っていたが、英語が分からない当方はさっぱり。車は荷台が内部にあるタイプで、荷物の上げ下げを客も多少は手伝ってやらなければいけないような雰囲気だった。

The pickup time at the hotel was 11:05, and the driver arrived right on time. We confirmed our names on the driver's device and waited for other customers before heading to the airport. The bus was nearly full, but it didn't feel cramped at all; the seats were comfortable, and even though the ride to the airport was short, I was able to enjoy a pleasant journey. The driver repeatedly reminded us to check for our belongings, saying, "Don't forget your wallet, phone, bag, etc.!" I always use Roberts Hawaii's shuttle whenever I come to Hawaii, and I've never had any issues. It's always a reliable service, so I will continue to use it in the future!

ホテルへのお迎え時間が11時5分でしたが、時間ぴったりにドライバーさんがお迎えに来てくださいました。ドライバーさんが持っている端末で名前を確認し、他のお客様を待っていざ空港へ。
バス車内はほぼ満席でしたが、窮屈な印象は全くなく、椅子も座りやすく、空港ま短い時間ですが、快適に乗車することができました。
車内に忘れ物がないように、何度も”お財布、携帯、カバン等忘れずに！”と注意喚起していました。
ハワイに来るたびロバーツハワイのシャトルを利用していますが、全く問題なく、いつも安心して使えるので、今後も利用します！

Since my trip to Hawaii is from a country other than Japan, I always use the Roberts Hawaii shuttle for airport transfers. After arriving, as soon as I exit through the personal exit, there are plenty of staff wearing Roberts Hawaii shuttle uniforms, so I can check in right there by providing my reservation details. (The staff each have devices, so they can smoothly confirm and assist with reservations.)

After that, I hand my suitcase to the staff, and they accurately inform me of the meeting point, so there's no chance of getting lost. Many buses from Roberts Hawaii shuttle come to the airport, and they call out names to guide everyone to the correct bus.

When boarding, the driver also confirms the hotel where I'm staying to ensure there are no mistakes, which provides great peace of mind. The driver gives a guided tour in English from the airport to my hotel in Waikiki, so I arrive in no time. I definitely want to use this service every time I go to Hawaii in the future.

ハワイ渡航が日本以外の国からなので、空港送迎便は必ずロバーツハワイのシャトルを利用しています。到着後、個人出口から出るとすぐにロバーツハワイシャトルの制服を着たスタッフがたくさんいるので、予約内容を伝えるとすぐにその場でチェックインができます。（スタッフは各自端末を持っているのでスムーズに予約を確認、対応してくれます）
その後、スーツケースをスタッフへ渡し、待ち合わせ場所も的確に教えてくれますので、迷うことはありません。
ロバーツハワイシャトルのバスは何台も空港に来ますが、
誰がどのバスに乗るかも、しっかり名前を呼んでくれて案内してくれます。
乗車時にも再度宿泊先ホテルをドライバーさんが確認し、乗り間違いのないように段階を踏んで聞いてくれるので、とても安心できます。
空港からワイキキのホテルまでもドライバーさんが（英語で）ガイドをしてくれながらなので、あっという間に到着します。
ハワイへ行く時は今後も毎回利用したいと思います。

This is my second time using this service, and both times have been disappointing. They offer 24-hour support, so I have no choice but to rely on them.

When I inquired about the travel time between the airport and Waikiki, I was told it would take 90 minutes. It's clear that it shouldn't take that long unless there's traffic, so I was wondering why it takes so long. It turns out that it takes time for passengers to gather at the airport, and once we arrive in Waikiki, they drive around to drop off each hotel, which causes delays. I understand that this is unavoidable, but...

During my first experience, the driver took a long detour even though the hotel was nearby, going back and forth on the same road, which took forever. When I directly asked why they were being so inefficient, the driver seemed a bit down, but it felt like they thought passengers wouldn't know the area. They just kept saying "Aloha" to brush it off, which left me feeling really upset.

This time, I managed to find the staff at the airport and checked in. I was told, "Please wait on the sofa; I'll call you when all the passengers have gathered." But while I was waiting on the sofa, looking at my phone, I was left behind without realizing it.

This is unbelievable; what's going on?

今回で2回目の利用ですが
2回とも残念でした
24時間対応してくれるので
ここにしか頼めないから仕方なく利用しますが。

空港〜ワイキキ間はどれくらい時間かかるのか問い合わせたら90分と言われる
渋滞でもない限り90分もかかる距離じゃないのは明らかだから、何でそんなにかかるんだろー？と思ってたら
空港での乗客の集合に時間がかかるのと
ワイキキに着いてからも
各ホテルに送ってくれるせいで
ワイキキの中をグルグル動くからでした。
それは仕方ないことなんたけど、、

1回目はドライバーが
近くのホテルなのにわざわざ遠回りしたり
同じ道を何度も行ったり来たりしながら送迎し
めちゃくちゃ時間かかった。
直接なんでそんな非効率な周り方するのか尋ねたら、ちょっとションボリしてたけど
地理関係を乗客が知らないとでも思ってるのか
すべてアロハーって言って誤魔化してる感じ
すごく気分悪かった

今回は空港でちゃんとスタッフを見つけ
チェックインし"
そこのソファで待っててね、乗客が揃ったら声かけるから"と言われたので
ソファで携帯触りながら待ってたら
いつの間にか置いてかれてたし。

あり得ないでしょ、どうなってんの笑

It was unfortunately rainy on the day, but during the parasailing, the sun came out and a round rainbow appeared below! I felt like I had the rainbow in Hawaii all to myself. I'm glad I decided to try it. It was so much fun.

当日はあいにくの雨でしたがパラセーリングの途中で陽が射し、眼下に円い虹が！
ハワイの虹を独り占めしたような気分になりました。
思い切って体験して良かったです。とても楽しかったです。

The airport bus was neither good nor bad, but I was surprised when the driver asked for a tip when getting off! I thought it was included. I have already contacted the organizer.

空港バスは可も不可もなかったが
降りるときに運転手よりチップ要求にびっくり!
チップ込みかと。
既に主催者に連絡しました。

My little family of 3 took a much-needed, very rare vacation for six days on Oahu, and on the final day scheduled an afternoon sailing cruise. Unfortunately our 22yo daughter was ill and unable to go along with the two of us on the Catamaran, and we were unable to get a refund for her ticket. However, I did not regret a penny we spent on the ride. The captain and crew were entertaining, and kept the beverages flowing along with the banter. They were non-intrusive when we just wanted to enjoy the view and ride, and wonderfully instructive when there were sights to see and safety precautions to take. We loved every minute, and wanted it to last much longer than it did, even though we are not boat-out-on-open-water people at all. Thank you for a wonderful end to our vacation!

We experienced this as a couple. As soon as we arrived, we were able to board the boat without waiting. There were a total of four groups on the boat. Right after boarding, we were given life jackets and headed out to sea! It was cloudy, so it was cold until we got out to the open water—I regretted not bringing a long-sleeve rash guard, but once we were up in the air, I forgot all about the cold and had so much fun! The 150-meter height and the duration of the flight were longer compared to others, and I didn't feel much fear at all. I had confirmed the photo service for $30 from previous experiences, and I was glad I ordered it because I received photos that I couldn't take myself! The tip and photo service payment are separate, so it's a good idea to bring some small change. You can return within two hours, making it a great way to use your morning or afternoon—highly recommended!

夫婦二人で体験しました。
到着してすぐ、待たずに船に乗れました。合計4組で船に乗りました。
乗ってすぐにライフジャケットを着せてもらって沖へ！
曇っていたので沖に出るまでが寒かったですー長袖のラッシュガードを持って行けばよかったと後悔しましたが、上空は寒さも忘れるくらい楽しかったですー！150メートル、滞空時間もほかに比べて長いですし恐怖感はそこまで感じませんでした。
事前に体験談で確認していた写真サービス30ドル、自分では撮ることができない写真がもらえたので頼んで良かったです！
チップと写真サービスの支払いは別なので細かいお金を少し用意していくといいです。２時間以内で戻って来られるので朝も、午後も有意義に使えるしおススメです！

First time paragliding
I challenged myself at 150.
I participated with my mother and daughter.
It was scary but fun‼️
I got to see Honolulu from the sea.
I was lucky to see whales up close as well.
Photos are available for an additional $30 if you request them.
A tip of $10 is appreciated.
I definitely encourage everyone to give it a try!

初めてのパラセイリング
150に挑戦しました。　
母と娘での参加です。
怖かったけど楽しかった‼️
ホノルルを海から見れました
またクジラを近くで観ることもできラッキーでした。
写真は別に希望すれば30ドルかかります
チップは10
ぜひ皆さんもチャレンジして下さいね。

I watched the show for the first time this time.
I was able to see it from a seat right in front of the stage.
The dinner was delicious, and once the show started, I was so captivated that I forgot to breathe.
I was moved to tears.
It was the best time.
I want to come again.

今回初めてショーを観ました。
ステージ前の席で観れました。
ディナーも美味しく、ショーが始まってからは呼吸をするのを忘れてしまうほど魅了されてしまいました。
涙が出るほど感動しました。
最幸の時間。
また来たいです。

They provide transportation to the hotel. You will go to the destination with other people. We were in a two-person ride, but three-person rides are also possible. There were some individuals who came alone, and in that case, they will fly with another solo rider. I'm not good with heights, but I intentionally chose to go up to 150 meters. Looking down was a bit scary, but it was totally fine. They also fulfilled the promise of a splash in the sea (in my case, I was dropped quite deep). The staff were cheerful, and it was a lot of fun. The scenery was great, and it was truly the best!

ホテルまで送迎してくれます。他の方たちと一緒に目的地に行くことになります。自分達は2人乗りでしたが、3人乗りも可能です。1人できている方もいて、その場合は他の1人乗りの方と一緒に飛ぶことになります。自分は高いところが苦手ですが、あえて150mにしました。下を見たら若干怖かったですが、全然大丈夫でした。お約束の海ポチャもしてくれました（私の場合は、結構深くまで落とされました）。スタッフの方も明るく、楽しかったです。景色もよく、本当に最高でした！

It was unfortunately a cloudy day with strong winds, so the scenery was a bit disappointing, but I think I would have enjoyed it if the weather had been clear. There was also a paid photo service available!

あいにくのお天気で曇り空で、風が強い日でしたので、少し景色が残念でしたが、快晴であれば楽しめたと思います。有料ですが、写真撮影サービスもありました！

It operates with quite a full capacity. The service is decent, but the waiting time until departure and the hotel tours do take some time. The price is reasonable for what you get.

割と満席で運行します。
サービスはまあまあですが、出発までの待機時間やホテル巡りをするためどうしても時間はかかってしまいます。
値段相応です。

I used the airport transfer service again this time. Roberts Hawaii has a short waiting time, which is always a relief. With other companies, I sometimes have to wait over 30 minutes, but not here. I will use it again next time.

今回も空港送迎を利用させて頂きました。ロバーツハワイさんは待ち時間が少ないので、いつも助かっています。他の業者では、３０分以上待たされる事もあるのに、こちらではありません。次回も利用させていただきます。

Parasailing over the ocean was amazing. The tour guides were cheerful and kind, which was great. Although it was 120 meters, I was satisfied that I was able to go up high. I only fell into the water with my lower body, so my face didn't get splashed, which was nice. I was able to enjoy a panoramic view of the Hawaiian scenery, and it became a wonderful memory.

海の上でのパラセーリングは最高でした。
ツアーの方も愉快で優しくて良かったです。120mでしたが上の方まで上がることができて満足でした。海に落ちるのは下半身だけで顔に水が被らなくてよかったです。ハワイの景色を一望できていい思い出になりました。

My husband traveled alone! There were no issues getting from the airport to the hotel, but the hotel pickup didn't arrive even after waiting. When we asked the bellboy to call, they came right away... However, I do think we might consider using it again next time.

夫が1人旅で利用しました！
空港からホテルは問題無しでしたが、ホテルのお迎えは待っても来ず。
ホテルのボーイさんに頼んで電話してもらったら直ぐに来ましたが…
でも、次回も利用してもいいかな、とは思います。

We went to our destination not just by ourselves but also with others on the same boat. The staff who provided transportation and handled the parasailing were very friendly, which naturally lifted our spirits! It was my first time parasailing, and since I wanted to make the most of it, I decided to choose the plan that goes up to the highest point, 150 meters. When I actually did it, the height was quite significant. Of course, individual experiences may vary, but I found it very enjoyable and didn't feel scared at all. The view of the scenery and the ocean from above is amazing! Right before the end, they even give you a little splash in the sea! Your face probably won't get wet! This is definitely one activity I want to do again if I get the chance!

自分達だけでなく他の方と同じボートで目的地に行きます。送迎の方やパラセーリングを担当してくれた方も凄く気さくでテンションも自然と上がります！初めてパラセーリングしたのですが、せっかくなので1番高くまで上がるプランにしようと考え150mを選びました。実際やってみるとかなり高さはあります。個人差はもちろんあると思いますが、私はとても楽しく怖さはありませんでした。上から見る景色や海は最高です！終わり間際に海ポチャも軽くしてくれます！顔までは多分濡れません！
出来るならまた絶対やりたいアクティビティの１つです！

There was an issue with a reservation not being made, but they responded flexibly, and in the end, I was able to be transported without any problems.

予約が入っていないトラブルがありましたが、臨機応変に対応して頂き、結果的には問題なく送迎してもらえました。

The instructors were from overseas, but they understood the necessary Japanese and explained everything in a fun way. The activities were excellent!

Since the boat sways quite a bit, I think it's a good idea to have motion sickness medication.

インストラクターの方達は海外の方でしたが必要な日本語は理解してくれていて、楽しく説明してくれてアクティビティも最高でした！

船が結構揺れるので酔い止めはあった方がいいと思います