All Reviews for Family & Accessible Travel

It was an experience like no other, and I had so much fun! The captain and crew were kind and made it enjoyable, so I felt at ease taking on the challenge. I want to ride again!

今まで体験したことのない感覚ですごく楽しめました！
船長さんたちも優しく、楽しませてくれたので安心して挑めました。
もう一度乗りたいです！

I appreciated that the shuttle service to the hotel was included, and it was great that it was okay to be wet as long as I had a bath towel laid out. I chose the 150-meter option, and even as someone with a fear of heights, I was able to enjoy it. The local crew took beautiful photos with a single-lens camera, which made for even more memorable moments.

ホテルまでの送迎付きで、バスタオルさえ敷いていれば濡れていてもOKなのが有り難かったです。150メートルを選択しましたが、高所恐怖症でも楽しめました。現地クルーの方が一眼で綺麗に写真を撮ってくれたので、更に思い出になりました。

I was scared before it started, but it seems like I had fun when it was over. Now I want to try the 150m ride!

始まる前は怖がっていましたが
終わると楽しかったみたく
今度は150mに乗りたい言ってました^o^

When I arrived at the luggage pickup area, a person in an aloha shirt called my name, and I recognized them right away. It took about 30 minutes to get my luggage, but they waited for me. After confirming the name of the hotel I was staying at, we departed with about ten people on board. There was traffic, and it took about an hour from the airport to the hotel in Waikiki, so I was glad I chose the shuttle bus.

荷物受け取り所に着くとアロハシャツの方が
私の名前を呼んでくれ、すぐにわかりました。荷物をとるまで30分位かかりましたが待っていてくれました。宿泊のホテル名を確認したあと10人位を乗せて出発しました。渋滞しており、空港からワイキキのホテルまでは1時間位かかったのでシャトルバスにして良かったと思いました。

This time, I only requested transportation from Hyatt Waikiki to the airport. The Hyatt has a tour-specific exit facing Koam Street, and there were guests who seemed confused and wandering around, but your company provided a well-written voucher, and after waiting for a few minutes at the valet parking side, a friendly driver came to pick me up. On the shared bus, the driver introduced himself and explained in English the order of drop-offs for each airline at the airport. As always, I felt secure with your company once I got on the bus. There is another company, but without a doubt, Roberts is a reliable company. I will continue to use your services. Thank you very much.

今回はHyatt Waikikiから空港までの送りだけをお願いしました。Hyattにはコア通りに面したﾂｱｰ専用の出口があり、戸惑って右往左往している宿泊者がいましたが御社からは丁寧に書かれたバウチャーでvalet parking 側で待つこと数分で愛想のいいドライバーが迎えに来てくれました。混載バスで最後のピックアップ場所で自己紹介とこれからの空港までの各エアラインの降車順を英語で説明してくれました。毎回のことですが乗れば安心の御社。もう一社ありますが断然、ロバーツは安心できる会社。これからも使わせていただきます。ありがとうございました。

Out to sea by boat! At a distance of 150 meters, we went up and up, but without any fear, and we even saw whales. It was the best eight minutes. I participated in a one-piece swimsuit, but I didn't get wet and landed safely on the boat! The staff were cheerful and it was a lot of fun! Thank you very much.

ボートで沖に！150ｍ選択で、上がる、上がる、
でも怖さ無く、鯨も見えて、最高の８分間でした。
ワンピースで参加しましたが、濡れず、
ボートに無事着地！スタッフさんも陽気で楽しかった！
ありがとうございました。

I also requested this for my return.
It takes about 30 minutes from Honolulu to the airport, but the driver took about an hour as he drove around various places that aren't typically included in the sightseeing route.
I would like to request this again.

帰りもこちらにお願いしました。
ホノルルから、空港までは約30分位なのですが、ドライバーさんが観光では回らないところを結構いろいろ回りながら走ってくれたので1時間位かけてくれました。
またお願いしたいですね。

It was the kids' first surfing experience. My son was able to stand up on the board from the first day, and my daughter quickly learned to do the same. By the end, both kids were even riding while holding hands! If you want to start surfing, I recommend signing up here.

子供達の初サーフィンでした。
息子は、１本日から立てるようになり、娘もすぐに立てるようになりました。最後の方は、子供達二人で手を繋ぎながらのライディングまで出来るように！サーフィンを始めたいならこちらに申し込みをお勧めします。

I initially booked the Lealea trolley bus with a travel agency, but this option was definitely cheaper and allowed for a more comfortable journey. I will likely use this service again next time.

始めに旅行会社の送迎付きレアレアトロリーバスを申し込みましたが、断然こちらの方が格安でゆったり移動出来ました。次回もたのむことでしょう。

It was my first time surfing, and there was a staff member who was friendly and spoke Japanese well, which helped me manage to stand up! Since I had a one-year-old child, my husband and I took turns participating, but we managed to ride the waves about 5 or 6 times in total. The two hours flew by, and it was a wonderful experience! I was so into it that I didn't even notice they were taking photos. This time was beginner-friendly, so next time I’d like to challenge myself with slightly bigger waves!

初サーフィンでしたが、日本語が上手で気さくなスタッフさんが1人いらっしゃり、なんとか立ち上がれました！
一歳の子供がいたので主人と2人で交替しながらの参加でしたが、合計5,6回は波に乗れました。あっという間の２時間でしたが、とても良い経験ができました！
写真は撮られていることにも全く気付かないくらいでした。
今回は初心者向けだったので、次回はもう少し高い波にも挑戦してみたいです♪

It was exciting to go parasailing after a long time. The moment we went up, there was a bit of speed, but before I knew it, we were quite high up, and it felt amazing. The pickup and the entire process were smooth without any long waits. Since it was the first tour of the day, it was great for planning the rest of the day's activities.

久しぶりのパラセイリングでドキドキでした。
上に上がる瞬間は少しスピードがありましたが、あっという間にかなり高い所まであがり、すごく気持ちよかったです。
お迎えから終了まで特に待たされる事もなくスムーズな案内でした。
朝一のツアーなので、そのあとの予定も組みやすくて良かったです。

Unfortunately, it was a cloudy sky with light rain. The boat ride and the captain's performance were fun, but it really depends on the weather. The 150 meters was not scary at all; it could have been even higher, haha. It’s a bit chilly in the early morning, so a rash guard or something to wear is essential! Also, I asked for photos, but it seems there was a miscommunication? The person I was with also requested photos, but it seems that didn’t go through either, so we couldn’t buy any photos after all.

あいにくの曇り空とパラパラと雨。
ボートの移動やキャプテン？のパフォーマンスなどは楽しかったけれど、やはり天候次第でしょうか。150メートルは全然怖くなかったです。もっともっと高くてもいいかも笑
朝早くの方は肌寒いのでラッシュガードなど羽織りものは必須です！
あと写真お願いしたのに通じてなかった？一緒の方もお願いしていたのに、通じてなかったらしく、やはり写真は買えませんでした。

The only thing good about the ride is they showed up on time, we didn't have that many extra stops and we got to the airport at the time I wanted to be there.

This was my first dinner show other than hula, despite having been to Hawaii over 20 times.

First, I received a pass to wear around my neck and was allowed priority entry after watching the hula from a special entrance. Then, I was taken to the green room of Elvis's dressing room. While enjoying some snacks and a welcome drink, I chatted and took photos with a beautiful performer, and then the manager came to guide us backstage.

After that, we had dinner at a table right in front of the stage. I wasn't expecting much from the meal, but it turned out to be one of the top three best course meals I've had in Hawaii—it was incredibly delicious.

Just as we finished our meal, the show began. The performance was fantastic, with not only singers but also dancers who performed not just hula but ballet as well. The music was impressive enough to satisfy even those of us who are particular about sound quality. Since our table was right in front of the stage, we could hear the singer's breathing and footsteps, which added to the excitement. At one point, Elvis came down from the stage, draped something like a scarf around my neck, and surprised me with a kiss on the cheek!

After the show, I was able to take photos with the stars at the exit using my own camera, and I got autographs on the photos taken in the green room. The hospitality, food, and show were all wonderful, making it a dreamlike experience.

ハワイは20回目以上ですがフラ以外のディナーショーははじめてでした。
まず首から掛けるパスをいただき、特別な入り口でフラを見てから優先入場させていただき、エルビスの楽屋のグリーンルームに通されます。
おつまみとウェルカムドリンクをいただきながらパフォーマーの美しいお姉さんとお話したり写真を撮ってもらっていると支配人が来られてバックステージを案内してくださいます。
その後ステージの目の前のテーブルで食事をいただきます。
その食事はあまり期待していませんでしたが、ハワイで食べたコース料理の中でもベスト3には入るぐらいとってもおいしかったです。
ゆっくりと食事を終えた頃にショーが始まります。
このショーも、歌手はもちろん、ダンサーもフラだけでなくバレエなどもされているようなパフォーマンスで、演奏もちょっと音楽にはうるさい私たちも満足するすばらしさ。テーブルが舞台の目の前なので歌手の方の息使いや足音も聞こえて迫力満点でした。途中にエルビスが舞台から降りて来られ、首にスカーフのようなものを掛けてほっぺたにキスしてくれてビックリ!!
ショーが終わっても出口でスターと自分のカメラで写真をとっていただけ、グリーンルームで撮っていただいた写真にサインしてもらえました。
おもてなし、食事、ショー、どれをとってもすばらしくて夢のようなひとときでした。

There were hardly any Japanese people, and I had a great time surrounded by foreigners while listening to music on the boat! Since it was February, I was able to see whales about four times from different directions. I really enjoyed it.

日本人がほぼいなくて、外国の方に囲まれて音楽聞きながら船に乗って凄く楽しかったです！2月ということもあり、クジラが4回くらい色々な方面から見ることが出来た。すごく満喫出来ました。

The pickup at the hotel was about 10 minutes late, but they arrived properly! The roads were slightly congested even for the morning flight, but we arrived in about 20 minutes.

On a personal note, during the immigration process, I realized I didn't have my phone. After returning home, I emailed Roberts Hawaii (they provided support in Japanese) regarding the lost phone, and it turned out I had dropped it on the bus! They responded quickly, and although there will be shipping costs, they assured me they would send it to my home, which puts my mind at ease.

I had given up hope, but I'm grateful they found it. I will definitely rely on them for transportation the next time I come to Hawaii!

ホテル前ピックアップ10分程遅れて来ましたがちゃんと来てくれました!
朝の飛行機でも道路はやや混み初めておりましたが20分程で到着しました。
私事ですが出国審査中に,携帯が無いことに気付き帰国後,ロバーツハワイさんにメールで(←日本語対応でした)携帯紛失の件で伺ったところバス車内に落としていた事が判明しました!!迅速に対応してくださり送料は掛かりますが自宅に発送してくれるとの事で安心しております。
諦めていましたが見つけてくれたことに感謝です。またハワイへ来た際の送迎はこちらに頼みます！

It was my first time paragliding, and it was incredibly fun. However, I was disappointed that I couldn't do it solo (everyone had to go within an hour) and that it was only for 10 minutes, which was short.

初めてのパラセイリングでしたが最高に楽しかったです。ただ、残念なのは単独ではできなかったこと（1時間以内にすべての人を実施する）と10分間と短かったことです。

We departed from the ship and gradually increased in height while enjoying the wind. I chose the 150m plan, and I felt almost no fear, fully enjoying the views of Hawaii's cityscape and mountains from the sea. The round-trip transportation was provided by someone who spoke Japanese, and I was able to hear helpful advice about shopping and other useful information.

船上から出発して、風を見ながら徐々に高さが増していきました。150mのプランにしましたが、恐怖心はほとんどなく、海上からハワイの街並みや山を満喫できました。
往復の送迎は日本語の分かる方で、買い物のアドバイスなど、参考になる話を聞かせていただけました。

The round-trip boat ride was thrilling and a lot of fun, with plenty of speed. The weather was great, with a nice breeze, making it perfect for sailing. Even taking photos with my smartphone brought a smile. It's a unique experience that you can't usually have, and I highly recommend it for those who love heights.

往復のボートもスピードを出してくれてスリル満点でとても楽しかった。
お天気も良く、適度に風がふいて、絶好のセイリング日和でした。
スマホで撮影してもニッコリ
普段できない、体験を味わえて、高いところが大好きな方には、おススメです。

I participated with nine friends.
There was a guide who was familiar with Japanese, and the humorous people made it a wonderful memory!
It was my first time surfing, and I really appreciated the guide who joyfully celebrated when I caught a wave, as well as the guide who took photos for us. Thank you!
The shallow water and the many cuts from the coral are also part of the memories.

友達9人で参加しました。
日本語に慣れてるガイドさんがいたり、楽しませてくれるユーモアな方々で素敵な思い出になりました！
初めてのサーフィンでしたが波に乗れたことを全力で喜ぶガイドさん、写真撮ってくれるガイドさん、ありがとうございました！
浅く、サンゴで生傷が多々出来たことも思い出です。

As soon as you exit the airport, there are staff wearing aloha shirts waiting for you, so it's easy to find them. There's no confusion at all. Once I gave them my name, they quickly took my luggage and guided me. The wait time was minimal, allowing us to head to Waikiki city quickly, so I highly recommend it.

空港出てすぐアロハを着用したスタッフが待っていてくれるので，すぐわかります。とても分かり易く迷うことはありません。名前を伝えるとすぐに荷物を持って案内してくれました。待ち時間も少なく，早くワイキキ市内に向かうことが出来るので，お勧めです。

In Hawaii, there are many shuttles and buses from Roberts Hawaii, so I thought it would be reliable and made a reservation. Unfortunately, I feel that I never want to use it again. The shuttle from the airport to Waikiki had no issues at all.

However, the return shuttle from Waikiki to the airport arrived 50 minutes past the scheduled pickup time. When I inquired after 15 minutes, I was told that the road was congested and it would arrive in about 5 or 6 minutes. Yet, even after another 10 minutes, it still hadn't arrived. When I inquired again, I was informed that it was delayed at the previous hotel and was still there, but would arrive soon. In the end, the shuttle that came to pick us up was empty, so they may have sent out a new shuttle, but I wished they had handled the situation more quickly.

We were picked up and headed to the next hotel, but the people who were supposed to board from that hotel were no longer there. With a 50-minute delay, we should have already arrived at the airport, and since we were late, there was already a long line for check-in. If only we had received a prompt update, we could have used our time more effectively. It was disappointing that there was no communication until we inquired, and even then, the responses were not accurate.

I considered taking a taxi several times, but since they said it would arrive soon, I kept waiting, only to regret not taking a taxi. Next time, I plan to use another company.

I recommend the shuttle from the airport to Waikiki as there are always staff on site to assist you immediately, but I cannot recommend the shuttle from Waikiki to the airport.

ハワイではロバーツハワイのシャトルやバスが沢山走っているので，信頼出来ると思って申し込みましたが，残念ながら二度と利用したくないと思っています。往路，復路とも申し込み，空港からワイキキへ向かうシャトルは全く問題ありませんでした。
復路のワイキキから空港へ向かう便は，ピックアップ時間から５０分も過ぎてから来ました。１５分経過したところで問い合わせると，道が混んでいてあと5,6分で着きますという返事でした。しかし，１０分経っても来ず，もう1度問い合わせると，前のホテルで時間がかかっていて，まだ前のホテルにいますので，もうすぐ到着します，との返事でした。結局，迎えにきたシャトルには誰も乗っていなかったので，新たにシャトルを出していただいたのかもしれませんが，もう少し早く対処していただきたかったです。私たちをピックアップし，次のホテルに向かいましたが，次のホテルから乗るはずの人はもう居ませんでした。50分もあれば空港に着いているはずの時間ですし，到着が遅かったのでチェックインもすでに長蛇の列が出来ていました。せめて，早く連絡をいただければもっと時間を有効に使うことが出来たのに，こちらから問い合わせるまで連絡がなく，問い合わせに対しても的確な返事が得られず残念でした。
タクシーで向かおうと何度も思いましたが，電話ではもうすぐ着くという旨だったので待ち続けましたが，タクシーで向かえばよかったと後悔しました。次回は他社を利用しようと思います。
空港→ワイキキは常にスタッフが常駐しており，すぐに案内していただけるのでお勧めしますが，ワイキキ→空港はお勧めできません。

I participated in this as one of the activities for my honeymoon! I was worried because the weather forecast predicted rain, but on the day of the event, it was beautifully clear, and the view from above was amazing!! I did feel a bit seasick on the boat after the parasailing experience, which was a little tough, but since the boat was moving relatively fast, the wind felt nice, and I managed to endure it while others were experiencing the activity! I also purchased the photos they took, and there were some great shots of the surrounding scenery! I think it's best to keep your luggage to a minimum and wear something over your swimsuit.

新婚旅行のアクティビティの１つとして参加しました！天気予報が雨だったので心配しましたが、当日はとても快晴で空からの眺めは最高でした！！私はパラセーリングの体験の後の船で船酔いし、少し辛かったですが、比較的スピードを出して動いているので風が気持ちよく、他の方が体験されている間なんとか耐えられました！写真も撮ってもらったデータを購入しましたが、周りの景色などの写真もありとても良かったです！！荷物は最小限で水着の上に何か羽織っていくと良いと思います。

activity instructions were not clear as there are 2 Outrigger hotels on Waikiki beach- maybe that can be made clear for future bookings.

safety instructions were good and snorkelling excellent with 2 helpers in the water to show where the turtles and fish were and keep you in the area. Waves were picking up when we left and I'm not a good sailor, so I didnt have any snacks or drinks . Sails were raised and all the crew were very good for the sail around the harbour.

I saw it two years ago, and this time I watched it from the Diamond Seat. As expected from a Hilton show, the level of the dancers was high, and my whole family was very satisfied. However, I'm concerned about what would happen if it started to rain heavily, although it was just a light rain this time and it stopped quickly.

2年前にも見ましたが、今回もダイヤモンドシートで見ました。やはりヒルトンのショウだけあって、ダンサーのレベルも高く、家族全員大満足でした。ただし心配なのは今回は小雨ですぐやんだので大丈夫でしたが、途中で大雨になったらどうなるのかな？？

The transfer from the hotel to the airport was a bit challenging. On the way there, the meeting point was at the farthest bus terminal within the vast hotel grounds, which took about 15 minutes to reach the accommodation building. The slope and uneven surfaces made it difficult to move with my luggage. On the return trip, I realized that the pickup location on the opposite side of the hotel was closer, so I requested a change to pick up in front of that hotel, including other optional tours. This made it much easier to get to the airport, even with more luggage. I appreciate your assistance. Thank you.

ホテルから空港への送迎。行きは到着場所が広大なホテル敷地内の一番奥のバスターミナルでであったため、宿泊棟まで15分くらいかかってしまい坂道で段差があり、コロコロ引いての移動は大変でした。帰路は、反対側のホテルのピックアップ場所の方が近いことがわかり、他のオプショナルツアーも含めてそのホテル前に、現地から変更をお願いしましたので、荷物が増えても楽に空港に行けました。お手数をおかけしました。ありがとうございました。

Shuttle transportation from Honolulu Airport to the hotel. I have used it every year. They are very kind, and they handle the luggage carefully, which is reassuring. Thank you.

ホノルル空港から、ホテルまでのシャトル輸送。毎年利用しました。大変親切で、荷物の扱いも丁寧で安心です。ありがとう。

On the morning of the day, when the shuttle bus arrived at the location, I was told that it was canceled. The day before, there had been bad weather, and as a result, the sea was murky. I changed my reservation to the latest time at 3 PM, thinking it might be better in the afternoon. However, the visibility was only about a meter. I felt that this was unacceptable, especially since I had paid over 15,000 yen. I think it would be completely different if I went on a nice day. I wish there had been a half-price refund system.

当日朝、送迎バスが現地に到着したときに、キャンセルになりましたと言われました。前日天候が悪い日があり、そのため海が濁ってるとのこと。午後ならいけるかもしれないと予約を変更して一番遅い3時になることに。しかしながら透明度がメートルほどでした。一万五千円以上払ってるのに、これはないなぁと思ったりもしました。天気の良い日に行くと全然違うんですよね、多分。半額バック制度があればよかったなー

The meeting place was easy to find♪
It was my first time snorkeling in Hawaii♪♪
I got to see sea turtles, and the time after snorkeling became a wonderful memory. I want to participate again♪
My waterproof camera was a big help✧‧˚

集合場所も分かりやすかったです♪
初めてのハワイでのシュノーケリングでした♪♪
ウミガメも見れて、シュノーケリングの後の時間もとてもいい思い出になりました。また参加したいです♪
防水カメラが大活躍でした✧‧˚

It was easy to participate since they came to pick me up at the hotel!

The people were very friendly, and I was able to have enjoyable conversations.

They took a lot of photos (for an additional fee), and I received beautiful pictures.

I had a great time with stunning views of Hawaii, and it became a memorable experience filled with fun and excitement!

ホテルまで迎えに来て頂いたので参加しやすかったです！

とてもフレンドリーな方々で、楽しくお話することも出来ました。

沢山写真も撮っていただき(別料金)、綺麗な写真も手に入りました。

ハワイの景色が一望でき、楽しさと感動でとにかく楽しかった思い出になりました！