All Reviews for Family & Accessible Travel

The timely pickup allowed me to go to the airport with peace of mind once again. I don't think there are any other shuttles that can take you right up to Hokulani.

時間通りのお迎えで、安心して空港まで今回も行くことができました。
ホクラニの前まできていただけるシャトルはこちらだけではないでしょうか

I was taken from the hotel to the airport. The pickup location written on the voucher was not at the hotel entrance, but they came right to the hotel entrance. The suitcase was quite heavy at 25 kg, but they carried it without any complaints. It seemed that the tip was included in the fare, as no one was paying extra.

ホテルから空港まで送っていただきました。バウチャーに書いてあるピックアップ場所はホテル入り口ではなかったのですが、ホテル入り口まで入って来てくださいました。トランクも25kgとかなり重かったですが、嫌な顔せず運んでいただきました。チップは料金に含まれていたようで、払っている人はいませんでした。

I was a bit anxious about traveling alone, but they were very courteous in their service. They were punctual, which made me feel at ease, and I was able to reach the airport without any issues.

1人での乗車で少し不安でしたが、
とても丁寧に対応して下さいました。
時間もきっちりで安心して、
空港までたどり着くことができました。

We attended with seven family members in the Diamond Seat. The price is high, but the major benefits are being able to watch the show from the front row and having priority access to the buffet. The buffet had a long line, possibly due to the Golden Week crowds, and it was disappointing to be cut in line by those who didn't have priority. The drink bar also had a Japanese menu available. Additionally, they take a photo of you at the beginning, and later a staff member comes around selling the framed photo for $50, which is amusing. After the show, the performers allow you to take pictures in the hallway, so that was satisfying.

家族7人で、ダイヤモンドシートで参加しました。
価格は高いですが大きいメリットは、最前列でショーを観れる・ビュッフェが最優先で並べるの2点です。ビュッフェはGWの混雑のせいか長蛇の列で、優先ではない方に割込みされ残念でした。
ドリンクバーは日本語メニューもありました。
また、最初に写真撮られ、後でまわってくるスタッフさんが写真たて付き50ドルで売りに来ます笑
ショーの後、出演者の方が廊下で写真を撮らせてくれるのでそれで満足でした。

For the past few decades, I have stayed at Sheraton Waikiki every year, and I finally decided to participate this year, which I had been curious about for a long time. I regret not joining sooner and want to participate every time I visit from now on. First of all, the captain was handsome, cheerful, and fun. It was great to be able to drink alcohol, and I enjoyed the view of Waikiki and Diamond Head from the sea. Most of all, I was thrilled to see wild dolphins and turtles. It was a lot of fun.

ここ数十年、毎年シェラトンワイキキに宿泊してますが、毎回気になってたので今年思い切って参加してみました、もっと早く参加すればよかったと後悔しました、これからは行くたびに参加したいです。まずはキャプテンがイケメンで陽気で楽しかった、お酒が飲めてよかった、海からのワイキキの景色やダイヤモンドヘッドが見れてよかった、何より野生のイルカちゃんとカメちゃんに会えた事です、楽しかった。

This time in Hawaii, I had a 4-night, 6-day plan on Oahu. On the last day, my wife went shopping while I joined a fishing trip alone. The shuttle bus picked me up alone and arrived at the boarding area about five minutes late. Once on board, there were already about 20 guests settled in various spots. I was the only Japanese person, and the rest seemed to be local Hawaiians and Americans. Everyone, including the crew, was cheerful, and they handed me a paper cup saying, "Hey! This is a snack!" Upon closer inspection, I saw that it contained large pieces of squid cut into rings for bait. While fishing with a view of Diamond Head, I suddenly felt a big tug. Everyone exclaimed, "Oh!" The cheerful American, without me asking, grabbed the fish and removed the hook. He posed for a photo looking quite satisfied as if he had caught it himself. For someone like me who often goes fishing in Japan, it felt a bit intrusive.

Still, both the guests and the crew were very friendly, and I had a great time chatting about fishing with those around me. One slightly disappointing thing was that although it was supposed to include "shuttle service," no one came to pick me up for the return trip, so I had to make my own way back to the hotel. (That wouldn't happen in Japan.)

今回のハワイは、オアフ島に4泊6日の予定で、最後の日、ワイフはショッピング、私は一人で釣りに参加した。迎えのバスは私１人で、５分ほど遅れて乗船場に着いた。乗り込むと、既に２０人ほどの客が思い思いの場所を陣取っていた。日本人は私一人だけで、現地のハワイアンとアメリカンの様でした。クルーを含めてみんな陽気な人たちばかりでヘイ―！これスナックだ！と紙コップを渡してくれた。よく見るとその中にはイカを輪切りにした大きな餌が入っていた。ダイアモンドヘッドを見ながら釣りをしていたら突然大きな手ごたえがあった。みんなオーと歓声が上がった。陽気なアメリカンは頼みもしないのに、魚をつかみ針を外してくれた。いかにも自分が釣り上げたかのように満足そうに写真に納まっていた。日本では、よく釣りに行く私にとって、ちょっとおせっかいだな～。
それでも、客もクルーもとても気さくで、周りの人たちと、釣りの話で盛り上がり、とても楽しかった。ちょっと残念なことは〝送迎付き”のはずなのに
帰りは迎えが来ず、自分でホテルに帰った。（日本ではありえないよ）

There are only 5 hotels to choose from for the pickup, so it doesn't take too long and is stress-free, making it comfortable. The driver was also kind, which was great. The prices are very reasonable, and I definitely want to use this service again next time.

ピックアップのホテル数が5軒と限定されているので、時間がかかりすぎることもなくストレスがないので快適ですね。
ドライバーも親切でグッド。料金も格安で是非次回も利用したいと思います。

The weather was nice and it felt really good! I thought I would like to do it again. I recommend this place! I’m not good with heights, but once I went up, it was comfortable and the view was amazing!

天気も良くすごく気持ちよかった！
またやりたいと思いました
ここはオススメですよ！
高所が苦手でしたがいざ上がって見れば快適で景色も最高だったよ

Parasailing was amazing. There was someone who was afraid of heights, and at first, they were nervous, but after we started, they said it was fun as long as they didn't look down.

パラセーリング最高でした。高所恐怖症の人間がいて、最初はびびっていましたが、わったあとは下を見なければ楽しいとの感想でした。

Thank you for explaining things clearly. It was my first time, and I was happy to be able to stand! I would like to participate again when I go to Hawaii!

分かりやすく教えて頂き、
初めてでしたが、
立つことができて嬉しかったです！
またハワイに行ったときは参加したいです！

The hotel check-out was at 10:00, and the meeting time was at 10:55. Since I had large luggage, I waited for about 50 minutes right in front of the entrance of the Hilton to avoid being late. When the promised time came and no one resembling the group arrived, I asked the Hilton concierge to call, and they replied that the person had already left because they didn't come when called. I panicked as my flight departure time was approaching. In the end, I was able to take a later flight, but the security check at the airport had a long line, and I barely made it in time for boarding. I have requested various tours from Beltora many times before, but this was the first time I experienced such terrible service. I am considering switching to a taxi next time.

ホテルのチェックアウトが１０時で集合時間が10:55だったのですが、大きな
荷物もあったので、集合場所（ヒルトン）の入り口の真ん前で約５０分待ってて遅れないようにしていました。約束の時間になってそれらしき人が来なかったので、ヒルトンのコンシェルジェのお願いして電話してもらったところ、呼んでも来ないのでもう行ってしまったとの返事で、飛行機の発時間がせまりパニックになってしまいました。結局後からの便に乗せてもらったのですが、空港の保安検査は大行列で搭乗時間ぎりぎりでやっと入ることができました。ﾍﾞﾙﾄﾗさんとはこれまでも何度もいろいろなツアをお願いしてきましたが、このような酷い対応は初めてでした。次回からはタクシーに切り替えたいと思っています。
　

I was glad to see sea turtles swimming from above.

One concern I had was that it was my fault for not reading the instructions properly, but I found out after making the reservation that you can't ride alone unless you weigh over 80 kilograms.

On the day of the event, there was an American participant who also tried to ride alone but was made to ride with someone else. One man looked quite large and seemed to weigh over 80 kilograms...

It's unclear whether they were flying for two people's time.

上空から、海ガメが泳いでいるのが見えてよかったです。


気になる点は、
ちゃんと説明を読まなかったのが悪いのですが、予約した後に80キロ以上ないと一人で乗る事ができない事がわかりました。

当日参加したアメリカ人？の方も、一人で乗ろうとしましたが、二人乗りにさせられてました。１人の男性は、体が大きく80キロ以上あるように見えましたが・・

２人分の時間を飛んでくれていたのか不明。

I was relieved to find the reception in a very easy-to-understand location after exiting the airport. I gave my name, and they wrote down the name of the hotel where I was staying on my carry-on case. I was told, "Please wait a moment," so I waited, but they only took the customer in front of me to the bus stop, leaving my sister and me waiting for about 30 minutes. We decided to go to the Roberts shuttle bus stop ourselves, where there was a staff member wearing an aloha shirt (who spoke Japanese). When I mentioned being left behind, they apologized and gave me a booklet, but I was shocked to have been left like that!!!

空港から出てすごく分かりやすい所に受付があり安心しました。そこで名前を言い、キャリーケースに自分が停まってもらうホテルの名前を書いてくれました。「少し待っていて下さい」と言われたので待っていましたが前に居たお客さんだけをバス乗り場に連れて行き、私と姉は放置されたまま30分程待ちました。自分たちでロバーツのシャトルバス乗り場に行きそこにアロハシャツを着た係の人が居たので(日本語が通じる人)放置された事を言うと謝罪とブックレットをくれましたが、放置されたことにびっくりです！！！

I used the service in September last time and had a very smooth experience, so I used it again this time. They picked me up on time, and I left the beautiful land of Hawaii.

前回9月に利用させてもらい、とてもスムーズに移動できたので、今回も利用させてもらいました。
時間通り迎えにきてもらいハワイの地を離れました。

The reception was very smooth in Japanese. I think there would have been concerns about whether I would be properly taken to my destination if there was a lack of communication with the reception staff.

受付も日本語で、すごくスムーズでした。受付の人と意思疎通ができてないと、ちゃんと連れて行ってもらえるか、心配だったと思います。

Make this a priority. It was the highlight of our trip. Everyone should do this. Young or old!

This was my first time surfing, and I was worried about whether I could do it, but there were about 20 people in the group with around 5 instructors who helped push us when the waves came. They also gave us signals like, "Come on, come on! Stand up!" By the third try, I started to get the hang of it and was able to ride the waves! The instructors were all friendly, and some of them spoke Japanese, which made me feel at ease. I definitely want to do this again next year! ☆

今回、初サーフィンとのことで、乗れるか心配でしたが、20人前後のグループにインストラクターが5人程付いて、波が来たタイミングで押してくれます。あとは、「コイデコイデー！セイザー！タッテー！」と合図をくれるので、3回目くらいにはコツが掴めて来て、波に乗れるようになります！スクールのインストラクターの方も皆さんフランクで、日本語を話せる方もいたので、安心してできました。来年も絶対やりたいです☆

Despite having specified a time, I was made to wait over an hour at the airport. Moreover, I was told they didn't know where my hotel was, and I had to inquire at the desk. When I finally arrived at the hotel, they parked in the middle of the road, causing a huge traffic jam behind us, which was both embarrassing and apologetic. I really felt that I should have just used Speedy Shuttle.

時間指定してあったにもかかわらず、空港で1時間以上待たされました。
しかも宿泊先のホテルがわからないと言われ、デスクに問い合わせている始末。ようやくたどり着いたホテル前では、道の真ん中に駐車し後続大渋滞で、恥ずかしいやら申し訳ないやら。普通にSpeedyシャトルを利用すれば良かったと実感しました。

The flow from the arrival floor to the information desk is easy to understand, and I was able to find the staff right away. I thought the departure wouldn't happen until the passengers were full, but it departed relatively quickly and picked up more passengers at another terminal until it was full. The operation was very smooth, and I arrived in the Waikiki area without any stress.

到着フロアから案内所までの動線は分かりやすく、すぐにスタッフを見つけることが出来ました。
乗客が満員にならないと出発しないのかと思いきや、割と早く出発して別のターミナルで乗客を乗せて満員となりました。
オペレーションは非常にスムーズでストレス無くワイキキエリアに到着です。

They arrived earlier than the pickup time, so I was able to use the service with peace of mind without worrying about the flight time.

ピックアップ時間よりも早く来てくれましたので、フライト時間を気にすることなく安心して利用できました。

I booked the 150m option, and I definitely recommend the 150m! The weather and wind were great, and I flew high with an amazing view of Waikiki. Make sure to apply sunscreen properly, or you'll get really sunburned.

150mで予約しましたが、絶対150mがオススメです！
天気も風もとても良くて高く飛んでワイキキの景色もすごく綺麗でした。
日焼け止めをしっかり塗って行かないとすごく焼けます。

You will travel to the submarine by a larger ferry from the pier and board the submarine that has surfaced. The journey to the submarine feels like a cruise with a view of Diamond Head. The boat may sway a bit, so those prone to seasickness should be cautious.

Inside the submarine, there is a decent amount of space, and we were able to enjoy observing the underwater fish and sea turtles. As we navigate between the reefs, you can see many fish. Fortunately, we were able to see sea turtles.

It was a very enjoyable tour.

潜水艦までは桟橋から大き目のフェリーで移動し，浮上してきた潜水艦に搭乗します．
潜水艦までの移動もダイヤモンドヘッドを見ながらクルージングといった雰囲気です．少々船が揺れますので船酔いに弱い方は注意してください．
潜水艦内はそこそこ余裕もあり，楽しく水中の魚やウミガメを観察することができました．
漁礁の間を縫うように進むため，たくさんの魚をみることができます．
運よく自分たちはウミガメを見ることができました．
非常に楽しいツアーでした．

I was worried about a smooth pickup since my flight from the mainland U.S. was delayed significantly, but as usual, the staff was waiting at baggage claim and there were no issues.

アメリカ本土から夜遅くのフライトで、到着が大幅に遅れたのでスムーズにピックアップされるか心配でしたがいつも通りバゲージクレームにスタッフが待っていて問題ありませんでした。

I have used this service multiple times, but this time there were no other passengers besides us, and we went directly from the airport to the hotel, so we were able to arrive at the hotel very smoothly.

何度も利用していますが今回は私達以外同乗者が無く空港からホテルへ直行だったったのでとてもスムーズにホテルへ到着することが出来ました。

I was able to find the counter quickly, the check-in process was smooth, and I was transported to the hotel without any worries. I would like to use this service again.

カウンターもすぐに見つけられて、受付もスムーズで、ホテルまで何も不安なく送迎いただけました。また利用したいです。

I always use it. I always stay at the Trump Hotel, so it's very good. Since I go from the airport to Hilton Village and then to Trump, it saves me time.

いつも利用しています。いつもトランプホテルに泊まるのでとても良いです。
空港→ヒルトンビレッジ→トランプに泊まっていきますので、時間が少なくて済みます。

They picked us up on time. Since the route is Trump Hotel → Hilton Village → Airport, I think this hotel is great for those staying here.

時間通りピックアップしてくれました。トランプホテル→ヒルトンビレッジ→空港なので、このホテル宿泊の人はとてもいいと思います。

Timely pick-up. Courteous driver. Splendid ride. Makes you come back again.

While I was at the sandy boarding area, a staff member approached me. I got a little wet while boarding, but it was comfortable on the boat. We were the only Asians among the passengers. Although they only spoke English, it wasn't a problem. I was able to encounter dolphins and whales, and I was very satisfied.

乗合場所の砂浜にいたら、係の方から、お声掛けされました。乗り込む時、少し濡れましたが、船の上は快適でした。利用者でアジア人は私達だけでした。英語のみですが不自由はありませんでした。イルカやクジラにも遭遇する事が出来、満足です。

We had a great driver, he was awesome, very friendly, really informative and very punctual . Was a great service and made our life easy getting to Diamond Head and back to our Hotel