All Reviews for Wheelchair Accessible

Although you can't expect much from Hawaiian time, the pickup was on time, even during the slightly eased rush hour. I appreciated that they took me right to the front of each airline. This was my third time using the service, and I'm always grateful for the pleasant assistance.

なかなかハワイアンタイムでは期待できませんが、ラッシュ時間帯もやや緩和された中での迎え、オンタイムでした。それぞれのエアーラインの前まできちんと送っていただき助かりました。3度目でしたが、いつも感じよい対応に感謝します。

Using the shuttle bus service made it very easy to get around, even with little kids! It was great that they allowed one large piece of luggage for free. (＾ｰ^)

シャトルバスのサービスを利用して、ちびっこがいても移動が大変楽でした！大きい荷物も一個まではサービスなので良かったです(＾ｰ^)

Pleasant drivers, on time, and they have your name and look you up you.

Since there were no direct flights from Japan, I arrived in the evening. After waiting for about five minutes at the personal exit, I heard someone call my name. A cheerful lady in a yellow aloha shirt greeted me with a smile, and I felt all the fatigue from my long journey disappear (laughs).

After that, we picked up a couple from Australia and set off. Since there were only two groups, we arrived at the hotel without taking too much time. I will use this service again. Thank you very much.

日本から直行便ではなかったので、夕方到着。
個人出口を出て5分位待っていたら自分の名前を呼ぶ声がしました。
画像の黄色いアロハを着た陽気なお姉さんがニコニコ対応してくれ、
長旅の疲れも吹き飛ぶ気がしました（笑）。

その後オーストラリアからのカップルを乗せ出発。
2組だけだったので、それほど時間もかからずホテルに到着できました。
また利用します。
ありがとうございました。

Upon arriving in Honolulu, I easily found the bus stop without any confusion, and the Japanese staff made me feel 100% at ease. There were no complicated procedures; I just had to give my name, and they guided me to the bus without having to carry my luggage. It took about 30 minutes to reach the hotel. Upon arrival, they kindly handled my luggage and greeted me with a polite greeting, just like a Japanese person would. On the return trip, I was a bit anxious about whether they would arrive on time, but when I checked out and went to the hotel entrance, they were already waiting for me, which relieved my worries. At the airport, they took us right to the front of our airline, and I was very satisfied with the taxi-like service. I’ve decided to use this service again next time!

ホノルル到着後、迷う事無く乗り場にたどり着き、日本人スタッフが対応してくれたので安心度１００%でした。面倒な手続きも無く、名前を告げるだけでバスまで案内してくれて、荷物を持つ事もなく乗車し、あとはホテルまで約３０分で到着。到着時も、丁寧に荷物を運んでくれて挨拶も日本人並みにきちんとした挨拶でした。帰りは、時間に来てくれるか少し不安もありましたが、チェックアウトしホテル正面玄関に行けば既に待ってくれていたので安心しました。空港では、自分達が乗る航空会社の前まで行ってくれるし、タクシー並のサービスには大満足でした。次回もここに決まりです！

I used the service alone in the morning, and the bus driver was waiting at the designated meeting point on time as instructed. After that, we picked up a couple of other guests from different hotels, but we didn't have to wait long and arrived at the airport with plenty of time to spare.

At one hotel, the guest who was supposed to board was missing, and the driver was checking with the front desk staff. Perhaps they overslept? The driver quickly contacted the company to inform them of the situation and proceeded to take the rest of us to the airport without waiting for that guest.

I felt reassured by the driver's diligence in confirming details with the company each time we picked someone up and prioritizing the passengers' flight times. I would like to use this service again.

一人で朝利用しましたが、案内通りの集合場所にバスドライバーさんが時間通りに待機してくれていました。
その後2件ほど他のホテルでお客さんをピックアップしていきましたが長く待たされることもなく余裕を持って空港へ到着できました。
一つのホテルでは乗るはずのお客さんが見当たらずホテル内のフロントの方に確認している様子でしたがおそらく寝坊？なのか、ドライバーさんはすぐ会社に連絡して状況を伝えそのままその方を待つことなく私たち他の乗客を空港へ送迎してくださいました。
ピックアップする度にきちんと会社と逐一確認を取り合っている姿勢や、乗客のフライト時間を一番に考えてくれている点に安心感がありました。
また利用したいと思います。

Due to living overseas, I used China Airlines from Taipei to Honolulu. My scheduled arrival in Honolulu was at 2 PM. The reservation confirmation stated to go to the Roberts counter at the group tour exit, but the notes mentioned that for flights arriving after 1 PM, staff would be waiting at the individual tour exit. I sent an email beforehand to clarify which was correct, but received no reply.

Upon arriving in Honolulu, I exited the individual tour exit but found no staff, so I walked to the group exit, only to find that the counter was already closed. I wandered around and asked people from other shuttle companies until I finally found a Roberts staff member, but I ended up walking quite a bit inside the airport.

Flights from Japan arrive in the morning, so it would have been fine at the group tour exit, but since there are also flights from other locations, I hope they can be more thorough regarding the meeting place.

海外在住のため、台北からホノルルのチャイナエアを利用。ホノルル到着は14時の予定でした。
予約確定書には、団体ツアー出口にあるロバーツのカウンターに来るよう記載してありましたが、注意事項のところには13時以降の到着便は個人ツアー出口でスタッフが待っていると記載あり。どっちが正しいのか事前にメールを送ったが返信なし。
ホノルルに到着し、個人ツアー出口を出たがスタッフがいなかったので、団体用の出口まで歩いたが、すでにカウンターは閉まっていた。ウロウロして他の送迎会社の人にきいて何とかロバーツスタッフを発見したが、空港内をかなり歩き回るハメに。
日本からの便だと午前中に着くので団体ツアー出口で問題なかったのだろうが、日本以外から行くこともあるので、集合場所については徹底してほしい。

I use this service every time I visit Hawaii. One of its attractions is that it has fewer pick-up points compared to other companies offering similar services. The shuttle bus arrived on time. The seats were full with passengers. We arrived at the airport in about an hour. When getting off, the driver announces the airline loudly, which is reassuring.

ハワイ訪問の際は毎回利用しています。同じくらいの送迎他社に比べてPICK UPの数が少ないのが魅力です。定刻にシャトルバス到着。座席はお客さんでフル。約1時間で空港に到着しました。降りるときは運転手さんが大きな声で航空会社を言ってくれるので安心です。

Keao Low was a very funny and interesting driver. He keeps us awake for telling us where we are going and histories of Hawaii. Thumbs Up Keao you are very great!!!!

We were picked up on time by a very professional and knowledgeable driver who explained everything we needed to know before entering Pearl Harbor. We had time to visit the museum buildings which included many relics from the era and the gift shop before entering the building where a short film is seen. We then boarded a boat piloted by military personnel who brought us to the memorial. Once we entered the memorial we we asked to keep conversations to a whisper to respect the souls below. It was a very humbling moment for us all. We were then taken back to shore and boarded our bus to head to the Missouri. We were told NOT to take any pictures while driving they the military base until we got to the Missouri, There are lots of places to have a quick meal before and after boarding the Ship. Once you're on the ship you can go out on your own or take a free guided tour which I would suggest. because all of the important areas like where the surrender took place. After the tour you will still have time to walk about the ship and to go beneath to view crew quarters and other areas of interest. After leaving the ship we boarded our bus, picked up our bags and purses at the locker area (not allowed at Pearl Harbor) and headed to the Punch Bowl for a short drive thru to pay our respects then to our hotels. This was a very informative tour done by a great drive who also acted as the tour guide. He didn't miss a thing and made us feel that we were back un the day with his presentation. His company would be very proud of him!!

It was a fantastic tour! Our guide/bus driver Larry was a wealth of knowledge on everything from Hawaiian history to all the buildings in the area and I learnt so much that I would have never known without him. He also told us plenty about Pearl Harbour too and made sure we knew what we were doing. He was very funny too and you could tell he was very experienced and qualified for his job, it was a fantastic experience and definitely worth my money.

My flight from Maui to Honolulu was canceled, and I was switched to an earlier flight by one hour. The shuttle I had reserved was scheduled for one hour after my original arrival time, so I was prepared to wait for a while. However, there happened to be a Roberts staff member waiting at the arrival gate, and when I explained the situation, they kindly arranged for an earlier shuttle for me.

I really appreciated it. Thank you very much.

マウイからホノルル行きの便が欠航となり、予定より1時間早い便に変更となりました。予約していたシャトルは到着時間の1時間後でしたので、しばらく待たなければ行けないと覚悟をしておりました。が、丁度、到着口にロバーツのスタッフが待機していたので、上述の理由を話したところ、快くシャトルの変更を早めていただきました。
本当にたすかりました。
ありがとうござました。

I arrived on a domestic flight from the Big Island. When I got to the baggage claim line, they were waiting for me with my name displayed on a tablet. They picked up three other groups at the airport, and we headed to Waikiki without feeling any loss of time, which I was satisfied with.

ハワイ島から国内線での到着でした。
到着便の荷物が出てくるbaggage claimのラインまで来て、タブレットに私の名前を表示して待っていてくれました。
空港内で他の3組をピックアップして、ワイキキへ向かいましたが、時間にロスを感じることはなく満足です。

The pickup was exactly at the time stated on the voucher. It was a large bus with about five groups onboard. The driver asked for the airline we would be using that day. We were able to have a smooth transfer, and I am satisfied.

バウチャーに記載のピックアップ時間ちょうどのお迎えでした。
大きなバスで、5組ほどの混載でした。
ドライバーさんからは、当日使用するエアラインを聞かれました。
スムーズに送迎いただくことができ、満足です。

It was on time, smooth, and convenient. The driver was also very pleasant. I'm glad we were able to end our time in Hawaii on a fun note. I would like to request this service again next time. I have used other companies, but I recommend this one for those who are not familiar with English.

時間通りでスムーズで便利です。ドライバーさんも感じがよく。ハワイの最後も楽しく終わることができよかったです。次回もまたお願いしたいと思いました。他社を使ったこともありましたが英語での対応で不慣れの方にはこちらがおすすめです。

Last year, I used Roberts from the airport to the hotel. One slight disappointment was that I had to wait a bit longer for the bus to arrive. However, the staff at the airport were very considerate, so it didn't bother me too much... Since I have time for vacation from the airport to the hotel, I think this arrangement is sufficient. I might use it again next time.

昨年も空港からホテルまでロバーツさんを使わせてもらいました。少々残念なのが、少々長い時間バスの到着を待ったこと。空港の案内の方が気を使って頂いていたので、それほど気にはなりませんでしたが・・・　空港からホテルまでは、これからバカンスで時間があるので、この形で十分かと思います。次回も使うかも。

The wait time for the bus at the hotel was very long, and I became worried, so I inquired with the hotel staff. Fortunately, they confirmed that my reservation was in place, which relieved my concerns. However, according to the hotel staff, Mr. Roberts often runs late while patrolling the hotel... For the return trip next time, I might ask them to call a taxi for me.

ホテルでのバスを待つ時間がとても長く、心配になってホテルの方に問い合わせていただきました。幸い予約が入っていることが確認できて大丈夫と言われたので安心しましたが、ホテルの方曰く、ロバーツさんはホテルを巡回してよく遅れますよ・・・でした。行きはともかく、次回の帰りはタクシーを呼んでもらおうかな。

I used this service for a flight from South Korea. It was my first time using it, but I was able to get to the hotel without any issues. I would like to use it again if the opportunity arises.

韓国からのフライトで利用しました。初めて利用しましたが、特に困ることなくホテルまで行くことができました。また機会があれば利用したいです。

I used it for a flight to South Korea, and I was able to use it without any particular issues. I think I will use it again when flying from places other than Japan or when making personal arrangements.

韓国へのフライトに利用しましたが、特に問題なく利用できました。今後日本以外からのフライトや個人手配で行く際には、また利用すると思います。

As soon as we arrived, we were given shell leis, which made us very happy! It was also easy to find Mr. Roberts. We waited about 20 minutes for the other passengers before departure, but that was within a reasonable range. I would like to use your services again the next time I go to Hawaii.

到着そうそう、全員に貝殻のレイをくださり、
とても嬉しかったです！
またロバーツさんも見つけやすかったです。
出発までにほかの同乗者を待つこと２０分くらいでしたが、許容範囲内です。
また次回ハワイに行ったら、お世話になりたいと思います

As soon as you exit from the group exit, the reception is on your right. You will wait a little until the van arrives. However, both the driver and the guide were kind, so I would like to use this service again.

団体出口から出たらすぐ右手に受付があります。バンがくるまで少し待ちます。しかし、運転手も案内の方も親切だったのでまた利用したいです。

I recommend it for repeat visitors, and you can enjoy Waikiki without any worries, even if it's not a direct flight. Great!!

リピーターにお勧めしますが、何の心配も無く、
直行でなくても、ワイキキを楽しむ余裕があります。
いいね！！

The Hawaiian vibe was strong, and they helped with all the loading and unloading of luggage, which was very impressive. All's well that ends well.

思いっきりハワイアン的な方が、荷物積み卸し全て手伝ってくれて、好感度抜群
終わり良ければ全て良し。

The pickup was almost on time, and I didn't have to wait. The driver called my name, so I raised my hand to respond. The driver also handled the loading and unloading of the luggage. I only needed to show the voucher, and I was able to travel without any worries. Above all, it was inexpensive and included the tip, so I would like to use this service again next time.

ほぼ時間通りのピックアップで、待たされることもなく
ドライバーが名前を呼んでくれたので手を挙げて答え
荷物の積み下ろしもドライバーが行いました
バウチャーも提示しただけで良く
何の不安もなく移動できました
何より安くチップも含まれているので
次も利用したいと思います

They arrived at the hotel on time, but after that, we went around three hotels in Waikiki, resulting in about an hour to get from the hotel to the airport (twice the time of a direct route).

時間通りにホテルに迎えに来たが、その後ワイキキのホテル３ヵ所を廻り、結果ホテルから空港まで約１時間（直行の倍の時間）かかってしまった。

I used Roberts' shuttle both to and from my destination. On the way there, since I was going to Hilton Village, I was one of the second to get off, so it was quick to arrive at the hotel. However, on the way back, I was picked up first from Sheraton Princess Kaiulani, and after stopping at several hotels, it took over an hour to get to the airport. The pickup was on time, and the driver's service was good, so I would like to use it again next time.

行き帰り共にロバーツさんのシャトルを利用しました。
行きは、ヒルトンビレッジだったので、降りるのが二番目くらいで、ホテルに到着するまで早かったですが、
帰りは、シェラトンプリンセスカイウラニからのピックアップだったので、一番最初にピックアップされ、その後いくつかのホテルに寄ったため、空港まで１時間以上かかりました。
ピックアップは時間通りに来ましたし、ドライバーさんの対応もよかったので、また次回も利用したいと思います。

It was difficult to find the group exit desk upon arrival. The woman in charge was kind, but we had to wait a little until the bus arrived. Overall, we arrived at the hotel without major complaints, but everyone was exhausted from the congestion at immigration. That definitely needs improvement.

到着して団体出口のデスクがわかりずらいです。
担当の女性の方は親切でしたが、バスが到着するまで、少し待ちました。まあ大きな不満なくホテルに到着しましたが、イミグレの混み方にみんな疲れ切ってましたね。そちらの改善が必要ですねー(^ ^)

It was an 11-passenger shuttle.
The passengers were from various nationalities, but we were at full capacity.
Thanks to that, we arrived at the hotel as scheduled.

１１人乗り送迎車でした。
国籍豊かな乗客でしたが、定員乗車です。
お蔭様で予定通りにホテルに到着しました。

If you provide your flight number and the hotel where you are staying, they will come to pick you up accordingly, so you don't need to decide on a time yourself. It's convenient and reassuring.

便名，宿泊ホテルを連絡すれば、それに合わせて迎えに来てくれるので、自分で時間を決める必要がなく、楽でもあり、安心です。

I go to Honolulu every year, and since last year, I've been using their shuttle service to the hotel. There were no issues with the contact at the airport, and the wait time for the shuttle bus was short, so I am satisfied.

ホノルルへは、毎年行っていますが、昨年からホテルへの送迎に使っています。空港でのコンタクトも問題なく、シャトルバスの待ち時間も短いので、満足しています。