Reviewed by: キューコ
I enjoyed the live performance.
However, where are the premium seats?
When I arrived at 5:50, it was already fully booked, and there were groups of five in the six-person seats, with only one seat available.
Even though I showed my voucher, the staff told me that there were no free drinks.
I was disappointed that there seemed to be a lack of coordination between Veltra (the organizer) and the venue.
ライブは楽しみました
しかしどこがプレミアム席ですか?
5:50に着いたらすでに満席ではじの席か6人席に5人グループいて1席空いている席とか。
またバウチャー見せたのに、案内の人にドリンクでフリーはないよ」
と言われてしまいました。
ベルトラさん(企画側)とお店の連携できていず残念に思いました。
しっかり意思をお店に伝えて下さい。
Thank you very much for participating in the activity through VELTRA and for sharing your valuable feedback.
First of all, I sincerely apologize for the inconvenience regarding the seating and drinks on the day of the event.
We have sent you a separate email, but if you could present the receipt for the drinks you purchased that day, we would like to confirm the details and process a refund for the difference. I appreciate your understanding in this matter.
Additionally, I can confirm that there is no discrepancy between the product description and the actual service provided, but we take your feedback seriously and will strive to improve our services in the future.
Once again, thank you for participating in the tour and for your valuable feedback. If you have any questions or need further assistance, please feel free to contact us.
VELTRA Customer Support
この度はベルトラを通じてアクティビティにご参加いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。
まず、当日の座席やドリンクに関するご不便をおかけしましたこと、心よりお詫び申し上げます。
別途メールをお送りしておりますが、座席およびドリンクの提供については、当日ご購入されたドリンクのレシートをご提示いただけましたら、内容を確認のうえ差額の返金対応をさせていただきたく思っております。お手数をおかけいたしますが、ご確認いただけますと幸いです。
なお、商品自体の記載内容と実際のサービス内容に齟齬がないことは確認しておりますが、いただいたご意見を真摯に受け止め、今後のサービス向上に努めてまいります。
改めまして、ツアーへのご参加と貴重なご意見をいただきましたことに感謝申し上げます。
何かご不明点や追加のご質問がございましたら、どうぞお気軽にご連絡くださいませ。
VELTRAカスタマーサポート
| Rating: | |
|---|---|
| Packages: | プレミアムシート<プレミアムドリンク付き> |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2024/12/26 |
| Activity Date: | 2024/12/24 |
Reviewed by: Patsy
Beautiful gardens, well laid out trails
The luau and show was outstanding. So fun and informative too. 5 star + show and staff.
A great meal too. Thank you
Cleaner and better stocked bathrooms
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/12/05 |
| Activity Date: | 2024/12/03 |
Reviewed by: Julie_MC
[VELTRA Staff Experience]
I had a spectacular experience at the Na Lei Aloha Show! The location is within walking distance from most hotels in Waikiki. The food was the best I've ever had at a luau. The all-you-can-eat buffet at Hyatt Hotel features perfectly cooked prime ribs, short ribs, and pork ribs. It's a seafood lover's paradise! They have high quality snow crab legs, made-to-order sushi, poke station, an incredible variety of salads, hot dishes, and an impressive selection of desserts. It’s hard to pick favorites because every dish was outstanding, I can't wait to go back.
The setting had a lovely intimate atmosphere, and the servers were attentive to every detail. The show was absolutely delightful, highlighting Hawaiian culture and the significance of the Lei, showcasing a wide array of flowers used to create these meaningful flower necklaces. The dancers were incredibly talented, and the storytelling was captivating—I couldn't stop smiling!
Mahalo nui! We are so happy you enjoyed your time with us at Na Lei Aloha! Your support of this show also supports our efforts to promote regenerative tourism in Hawai'i, providing a quality and culturally authentic experience for visitors as well as an enhanced quality of life for local residents. We hope to see you again soon!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2024/10/31 |
Reviewed by: TravelGoddess
(Reviewed by Hawaii Activities Staff)
As we walked in we were greeted with a beautiful cold lei that made us feel welcomed. The location was perfect for Waikiki away from the crowds with stunning views of the ocean/sunset. The food was truly out of this world from just about every thing you could possibly think of. Sushi, meats, a quality salad bar, Korean BBQ, and not to mention the yummy dessert bar. Food for every pallet in the family.
The show was truly engaging, sweet, and wholesome. Based on the history of Waikiki and the importance of flowers being made into leis. Not like any other show i've seen on island. The duration of the activity was perfect, not too long not too short didn't feel rushed to eat or didn't feel like the show was dragging on. Would definitely recommend this for couples and friends looking to celebrate in a unique way.
Mahalo TravelGoddess! We love your comments about everything and especially about the food, the uniqueness of performance and appreciate your recommendations and sharing it with anyone traveling to the islands. Aloha.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2024/10/29 |
Reviewed by: Kelly
The experience was very nice as far as the show however the food was not great at all very low budget set up and selection of food for the price as well as the fruit punch and water were in igloos
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Couples |
| Posted on: | 2024/10/26 |
| Activity Date: | 2024/10/23 |
Reviewed by: Kara
We were laughing a lot, which made our experience even better!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/10/23 |
| Activity Date: | 2024/09/15 |
Reviewed by: Lisa Wakefield
Luau was amazing
Food was amazing
It’s just a shame that you guys didn’t pick us up.
Had to get a taxi to the show which was lucky we found one that could take my husbands mobility scooter.
Made some phone calls to complain and sent an email to complain
We were promised a ride back to hotel on bus.
The hostess on the bus on the way was very rude to us
We did receive a small refund which we will grateful for.
Just a suggestion (which I did mention in my emails) for future tours. That maybe your host on the buses actually go and check with all persons that may be waiting by the pickup point or little further away from pickup point. You are dealing with tourists and not everyone will know where the exact pickup points are. Also in our case have the actual name of the tour in front window of bus. Our bus did not have this. Otherwise we would like have know. The host for our tour actually started walking down towards where we were standing but turned back around half way down. She would have seen my husband was in a mobility scooter and would i assume have this information written on your paperwork.
| Rating: | |
|---|---|
| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Friends |
| Posted on: | 2024/10/19 |
| Activity Date: | 2024/09/23 |
Reviewed by: Karina
The Luau was amazing, food was great and the entire show was so entertaining!! Me and my partner had a great time. I definitely recommend!
| Rating: | |
|---|---|
| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/10/13 |
| Activity Date: | 2024/09/22 |
Reviewed by: Iokua
This experience was amazing! The waterfall swim was the perfect way to begin the adventure. And then the luau itself was incredible. Much love and respect for the awesome drummers, dancers, fire spinners, and the kindness shown by all. Highly recommend!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families |
| Posted on: | 2024/10/01 |
| Activity Date: | 2024/09/24 |
Reviewed by: Angelyn & Jerome
We chose Chief’s Luau for our honeymoon and it was one of the best moments of our trip. Chief made sure we laughed all the time and got impressed by the outstanding performance. Definetly worth it and we are sure we will go back.
| Rating: | |
|---|---|
| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/09/22 |
| Activity Date: | 2024/08/30 |
Reviewed by: Kara
Bring your family, all ages have a wonderful time, and there is plenty of different food choices!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/05 |
Reviewed by: Kara
The night was ran very smooth. Don't be fooled by its connection to a waterpark as we were worried of the authenticity, but they blew us away!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/07/24 |
Reviewed by: Keyolfson
Our family thoroughly enjoyed the Waimea Valley Luau!
The pre activities were so fun; my son (23 years old) participated in the coconut opening and the palm head cover. He totally embraced the moment.
The area was beautiful! We did the falls and the gardens first.
The drinks were quite festive, and the food was awesome.
The “show” was engaging; I loved the music and dance. And, the fire was very impressive!
I would highly recommend this experience!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families |
| Posted on: | 2024/08/24 |
| Activity Date: | 2024/07/29 |
Reviewed by: Kara
Easy to book, so nice they have the pick up / drop off so you can enjoy your evening safely!
| Rating: | |
|---|---|
| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2024/07/06 |
| Activity Date: | 2024/04/12 |
Reviewed by: Kara
Great evenings, lots of laughter and fun learning experiences in the beginning that was a fun way to start the luau!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/07/06 |
| Activity Date: | 2024/04/05 |
Reviewed by: Kim
Wow! What a great time. Definitely a highlight of our vacation. A must-see!!
| Rating: | |
|---|---|
| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2024/07/05 |
| Activity Date: | 2024/07/03 |
Reviewed by: Collantes
Chief was Funny.
Bus trip was excellent
Cousin Greg was awesome
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/21 |
| Activity Date: | 2024/06/19 |
Reviewed by: Shawn M.
We appreciated the Chief's showmanship and humor as well as the dancers. Food was very good and we were thoroughly entertained.
Only negative is that we bought the package with transportation and it got us there after all the cultural activities were finished. That was disappointing since we could have just Ubered over and skipped the bus ride. Keep in mind that this Luau is quite a ways from the Waikiki area.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/19 |
| Activity Date: | 2024/06/14 |
Reviewed by: John & Debbie 50th!
We loved this luau!!! From the start to the finish, it was well planned, fun and engaging. We loved the MC, the food, the dancing the activities, everything. We will highly recommend it!!! Thank you for the real leis and for being bold to say a prayer to Almighty God before the meal. Thank you for putting on a great show!
| Rating: | |
|---|---|
| Packages: | [12:30 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/12 |
Reviewed by: Kara
Typical luau, gives you everything you want to see and eat! First time is best time.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/04/01 |
Reviewed by: Kara
Good food, fun games and crafts, the pig roast was a sight to see!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/10 |
Reviewed by: Kara
Chief makes sure you have a great time on vacation, filling the evening with laughs on top of Hawaiian culture!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/02/28 |
Reviewed by: Deena Su
My family thoroughly enjoyed ourselves. The MC was fantastic and funny. The flower and anniversary leis were a wonderful touch. The activities were fun. The show was very entertaining, impressive, and the food was good too! The waterfall and hike were fun before too. Thank you for a fantastic day and evening! Mahalo!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families |
| Posted on: | 2024/06/09 |
| Activity Date: | 2024/06/07 |
Reviewed by: Ruth
We enjoyed Toa Luau so much! Our children, 2 & 4, had a wonderful time as well. The cast/crew are the same people running the activities before the meal, and serving the meal, then putting on a great show - their hard work and enthusiasm is inspiring <3 I noticed their attention to detail in how smoothly the check-in, meal, and all the transitions went. Highly recommend!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2024/04/28 |
| Activity Date: | 2024/04/26 |
Reviewed by: Kara
was skeptical as it shares a lot with wet n wild, however don't let that fool you as this was a way to end our trip! fabulous evening, nothing bad to say!
| Rating: | |
|---|---|
| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/04/25 |
| Activity Date: | 2024/02/22 |
Reviewed by: Jordan
Absolutely fantastic show. Food was great! The chief was verrrrrrrrry entertaining! All around great time :)
| Rating: | |
|---|---|
| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/04/23 |
| Activity Date: | 2024/04/21 |
Reviewed by: Monica Martínez
We had a wonderful time everyone and everything made our time special love it
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/04/14 |
| Activity Date: | 2024/04/12 |
Reviewed by: Dolores M Cortes
Wow should I start off with the most delicious authentic hawaiian food I have ever tried..My whole family cleaned their plate..Including the dessert was delicious..The show was amazing so worth the cost..The host keep us laughing
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families with Young Children |
| Posted on: | 2024/04/04 |
| Activity Date: | 2024/04/01 |
Reviewed by: PV
We had the best time. Brought our grandkids ages 10 and 12 and they were entertained the entire time. I highly recommend this luau. The food was good much variety. It was a little chilly so bring a sweater. They had activities in the beginning also.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families with Young Children |
| Posted on: | 2024/03/16 |
| Activity Date: | 2024/03/14 |
Reviewed by: S.VELTRA
I participated in the luau in November 2023. The fire dance performance was truly spectacular! The powerful dance and unique techniques, along with a large number of male dancers handling fire, made for a very impressive luau!
The location is in the Kapolei area, a bit away from Waikiki, and the luau is held on the grounds of the theme park "Wet 'n' Wild." I visited using a rental car, but there are also paid shuttles available from Waikiki, so if you're feeling uncertain, using the shuttle might be a good option.
The luau starts around the time Wet 'n' Wild closes. Staff dressed in Hawaiian attire greet you at the entrance and place a lei around your neck. Along the way to the venue, you can take commemorative photos before entering the open-air venue. The seating consists of plastic chairs, but they are neatly arranged, and a staff member guides you to your assigned seat.
During the bright hours before all the guests arrive, you can experience Hawaiian culture. I tried making a crown using coconut leaves. It might be fun for families with elementary school children or groups to participate in. There was also a traditional fire-starting demonstration on stage. You can enjoy a friendly atmosphere while waiting for the show to start.
Once all the guests have arrived, the show begins. First, there is a welcome performance by strong male dancers, followed by the meal time. The meal is served buffet-style, and you take food in the order you are seated. Since there were many large guests from the mainland, some menu items were gone by the time I went for seconds... It might be a good idea to take enough food during the first serving.
The staff also provides drinks with the meal. I refrained from alcohol since I was driving, but there are menu items like Mai Tai cocktails that you can only enjoy in Hawaii! If you're coming with a shuttle or with family, I recommend enjoying the exclusive drinks.
After enjoying a hearty meal, it’s finally time for the dance show. By the time the show starts, the sun has set, and the torches on stage create an atmospheric setting. The audience also starts to get excited. The dance show features about eight performers, showcasing not only hula but also Tahitian dance and moody performances, all of which are very engaging.
The highlight of this luau is undoubtedly the fire dance! The number of performers, the intensity, and the main dancer's skills combined to create an overwhelming performance. It ended with a standing ovation and loud applause. If you want to enjoy a show full of excitement, this is definitely a luau you should participate in!
It was incredibly impressive, and I'm glad I participated! Thank you to all the staff!
2023年11月に参加させていただきました。1にも2にもファイヤーダンスが圧巻のパフォーマンス!大迫力のダンスと他に類を見ないような技術の数々、火を扱う男性ダンサーの数も多く、非常に見応えたっぷりのルアウでした!
場所は少々ワイキキから離れたカポレイ地区、テーマパーク「ウェット&ワイルド」の敷地内で実施されているルアウです。私はレンタカーを使って訪問しましたが、ワイキキから有料送迎も出ているので不安な方は送迎利用も良いかもしれません。
ルアウの開始時間はウェット&ワイルドの閉園と近い時間。入口でハワイアンの装いをしたスタッフさんたちが出迎え、1人ずつレイを首にかけててくれます。会場までの道中で記念写真を撮っていただき、オープンエアの会場へ。座席はプラスチックのイスですが、きれいに整頓されており、自分の指定席にスタッフさんが案内してくれました。
お客さんが全員揃うまでの明るい時間帯はハワイアン文化の体験ができます。私はココナッツの葉っぱを使った冠作りに挑戦。小学生連れのご家族やグループで楽しんでみても良いかもしれません。ステージの上では昔ながらの火起こし体験も実施されていました。ショー開始までの時間、和気あいあいとした雰囲気を満喫することができます。
会場にお客さんが揃った頃からショーの開始です。まずは屈強な男性陣によるウェルカムパフォーマンスがあり、そこからお食事タイムへ。食事はブッフェ形式で席に座っている順番に取り分けていく流れです。大柄なアメリカ本土のお客さんが多かったせいか、おかわりを取りに行った頃にはなくなっているメニューもいくつか…1回目のとりわけでしっかりと食べる分は取っておくと良いかもしれませんね。
お食事と共にスタッフさんがドリンクを提供してくれます。私は運転があったのでアルコールは控えましたが、マイタイカクテル等、ハワイでしか飲めないメニューも!送迎つきで来られている方やご家族で来ている場合は、限定ドリンクを楽しむのもお勧めです。
お腹いっぱいまでお食事を楽しんだ後は、いよいよダンスショータイムになります。ショー開始の頃には日も沈んで夜も更けており、ステージ上の松明が世界感を演出。会場に合わせて、客席も盛り上がってきます。ダンスショーは男女8名程度の構成で、フラダンスはもちろん、タヒチアンダンスやムーディーなダンス等、見応えたっぷりの演目が続きます。
このルアウの見どころはなんといってもファイヤーダンス!人数、迫力、メインダンサーの技術など、総合して圧倒的なパフォーマンスでした。最後はスタンディングオベーションで大拍手喝采。とにかく迫力満点のショーを楽しみたい方には、是非参加いただきたいルアウショーでした!
非常に見応えたっぷり、参加して良かったです!
スタッフの皆さん、ありがとうございました!
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2024/03/04 |
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