Reviewed by: 匿名希望
Another snorkeling tour I had booked was canceled the day before, and I was in a bit of a bind. I searched online just in case, and found a tour that I could join the next day, so I signed up. I thought it would be nice just to get on the boat and go snorkeling, but it turned out to be even better with drinks and cruising while listening to music. I had a great time. We were the only Japanese people there, but that also added to the overseas experience, which was nice.
別のシュノーケリングの付いた観光ツアーが、前日に中止になってしまい、困ってたところダメ元で検索したら翌日でも参加可能だったので申し込みました。ボートに乗れて、シュノーケリングできればいいやーて思ってましたが、それ以上にお酒も飲めて音楽を聴きながらのクルージングがあったので、すごく楽しかったです。日本人は私たちだけでしたが、それもまた海外気分を味わえてよかったです。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/11/24 |
| Activity Date: | 2017/11/21 |
Reviewed by: Jim
Twelve family members from 3 to75! As advertised, lots of turtles, snacks, drink variety. Great crew, on time, very happy with the whole experience. Would definitely do it again!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail (May-Nov) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/24 |
| Activity Date: | 2017/11/21 |
Reviewed by: chiii
I searched for a snorkeling tour where I could see turtles and chose one. I was half-expecting to encounter turtles, but I actually did! It was truly a wonderful memory.
I can't swim at all, but I've experienced snorkeling with a life jacket about ten times both domestically and internationally. They taught me how to wear the mask very carefully, and the equipment was really clean. The mask didn't fog up at all during the experience, which was comfortable!
When they told me to swim from one end to the other, I honestly wondered what I should do, but I managed to swim all the way across thanks to the supportive instructor and the lovely fish.
For the first time, I panicked when I couldn't breathe and ended up swallowing a lot of seawater when I tried to take a breath. That fear lingered for a while, but I was able to enjoy myself, so I was very satisfied.
Even in the morning, the beach gets crowded, and the number of people snorkeling increases, so by the second half, I felt like there was a lot of sand stirring in the water, which made visibility a bit worse.
I highly recommend this for those who want to try snorkeling for the first time or enjoy it safely overseas, as they are very attentive. I definitely want to use their services again when I go to Hawaii next time.
亀が見れるシュノーケルツアーを探して選びました。亀に出会えるかな?期待半分でしたが亀に出会えました。ホントにいい思い出です。
わたしは全く泳げないですが、ライフジャケットを着用してのシュノーケルは国内外で10回ほど経験あります。
マスクのつけかたなど本当にとても丁寧に教えていただけて、道具もとても綺麗でした。マスクも途中で曇るなんてこともなく快適!
ここを端から端まで泳ぐのよ〜と言われたときは正直どうしようかと思いましたが、見事に泳ぎきりました。
サポート上手な先生とすてきなお魚のおかげです。
今回初めて、息が吸えず、次吸ったときには海水を大量に飲んでしまいパニックになりました。その恐怖感からその後は不安も消えませんでしたが、無事に楽しむことができたのでとても満足です。
午前中利用でも、ビーチにはどんどん人も溢れ、シュノーケルされてる人数も増えるので
後半には、海のなかも砂がたくさん舞っていて少し視界が悪くなるような気がします。
初めてのシュノーケルや、海外でも安心して楽しみたい方にはとっても丁寧なのでおすすめです!
次回ハワイに行くときも必ずお世話になりたいです。
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Friends |
| Posted on: | 2017/11/21 |
| Activity Date: | 2017/11/17 |
Reviewed by: ぱんなこった
During the journey to the spot where you can see dolphins, we danced on the boat, and the time flew by. The guides were all cheerful and friendly, and their Japanese was excellent. You can purchase the photos and videos taken by the guides as an option, and they will put the data on a cute USB. We saw plenty of dolphins, as well as sea turtles and fish, and there were activities like kayaking and stand-up paddleboarding, so I think it's a great deal with so much to enjoy beyond just snorkeling!
イルカが観れるスポットまでの移動中は船の上でダンスしたり、移動中もあっとゆうまです。
ガイドさんはみなさん陽気でいい人ばかりで、日本語もお上手です。
ガイドさんが撮ってくれる写真や動画をオプションで買え、かわいいUSBにデータを入れてくれます。
イルカもたくさん見れて、ホヌや、魚も見れ、カヤックやSUP滑り台など、シュノーケリング以外にも楽しめるので、かなりお得だと思います!
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Friends |
| Posted on: | 2017/11/20 |
| Activity Date: | 2017/11/14 |
Reviewed by: Victoria
The staff was super enthusiastic, had good music playing and really contributed to a good time! All of us got to see at least 7 turtles and swim within a meters distance when they came up for air, along with all the colorful fish. Truly an amazing experience!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/20 |
| Activity Date: | 2017/11/17 |
Reviewed by: あおきさん
The weather was great that day, and the waves were calm, allowing us to have a wonderful snorkeling experience. They guided us to spots that we wouldn't have been able to reach on our own, making it a fantastic tour to join! The two guides took many photos for us, and thanks to them, we were able to capture beautiful memories with the sea turtles.
この日は非常にお天気も良く、波も穏やかだったため、楽しいシュノーケリングを体験させていただけました。自分たちだけでは辿り着けなそうなスポットまでしっかり案内してくださり、参加して大正解のツアーでした!
ガイドのお二人もたくさんお写真を撮ってくださり、おかげでウミガメとの素敵な思い出が形に残せました。
Dear Aoki-san, thank you for joining the Blue Hawaii Divers tour. Dan and I are very happy to hear that you enjoyed it. How lucky you were to see sea turtles three times! Among all the tours, ours covers the widest area, which increases your chances of encountering turtles. Please do join us again when you come back to Hawaii. We look forward to seeing you again. Thank you very much. Mahalo!!
あおきさん様、この度はブルーハワイダイバースのツアーにお越しいただき、ありがとうございます。楽しんでいただけたようでDanも私もとても喜んでいます。3回もウミガメに会えたなんて本当にラッキーな日に当たりましたね!!数あるツアーの中でも私達のツアーが一番広い範囲を泳ぎに行きますので、亀に会える確率も高いのですよ。是非またハワイにお越しの際にはツアーに来てくださいね。またお会いできるのをお待ちしております。
本当にありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2017/11/19 |
| Activity Date: | 2017/10/27 |
Reviewed by: ヒロミ
ハワイで急遽明日シュノーケルでもしたいと思って調べたらちょうどぴったりなプランがすぐに見つかったから嬉しかったです。また利用します
| Rating: | |
|---|---|
| Packages: | Mid-Morning Lunch Cruise |
| Attended as: | Couples |
| Posted on: | 2017/11/18 |
| Activity Date: | 2017/10/26 |
Reviewed by: Kris
As a Solo Traveler, I always worry about being the odd man out. Dan was excellent about making me feel like one of the crew. This was an amazing experience and I will definitely do it again.
Thanks Kristen, glad you enjoyed. Hope we see you again. Dan.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/18 |
| Activity Date: | 2017/11/15 |
Reviewed by: Shana
I was very nervous about this as I had never done it before. Dan is a great instructor, very patient and informative. I would do this again.
Thanks Shana, hope we see you again. Dan.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/16 |
| Activity Date: | 2017/11/13 |
Reviewed by: のらり
Meeting early in the morning was tough, and I was sleepy, but when I got to swim in the ocean and encountered a pod of dolphins, it was simply "moving"! There was even a baby dolphin about the size of a football!
At the snorkeling spot, a wild turtle came up to the surface for air right in front of me. It was so cute.
Since it was November, it was a bit chilly...
早朝の集合で、眠たかったけど海に入りイルカの群れに出会えた時は、”感動”の一言!
アメフトボールぐらいのサイズの赤ちゃんイルカもいました!
シュノーケリングポイントでは、目の前に野生のカメが、空気を吸いに海面に。
とってもかわいかったです。
11月だったので、少し寒かったかな。。。
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/11/04 |
Reviewed by: Donna
What a great crew, we had so much fun and the crew was just fabulous, can't say enough about them.
| Rating: | |
|---|---|
| Packages: | Fall Special |
| Attended as: | Families |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/11/11 |
Reviewed by: eko
I couldn't meet the dolphins. However, the first bus at 5 AM was filled with discussions about seasickness bracelets and purchasing photos, and in the end, I couldn't see them... There were activities, but they were things I could do elsewhere... I'm not sure if other tour companies saw dolphins at different locations that day, but I won't participate again next time.
イルカに会えませんでした。
しかし、最初のバス朝5時から船酔いブレスレッドや写真の購入等の商売の話で、
結局みれず・・・アクテビティはあったが、他でも出来る内容だったり、、、
他社のイルカウオッチとは違う場所で、他社業者ツアーがその日みれたかわかりませんが、
次回参加はしないです。
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Friends |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/10/01 |
Reviewed by: 匿名希望
During the break in our company trip schedule, five women in their 40s and 50s participated. After watching a video about environmental awareness, we were mindful of our impact on fish and coral as we headed to the sea. With guidance from Dan and Chieko, we felt very safe and enjoyed snorkeling. Some of our group hadn't been in the ocean for years, but with the wetsuits we borrowed in advance, we swam close to the rocky areas without feeling anxious, allowing us to relax and enjoy swimming. We even encountered two turtles! We left the sea feeling very satisfied. Thank you for accommodating those who wanted to stop by Diamond Head along the way. While we were anxious about how President Trump's visit would affect our schedule, you provided various advice, and everyone was able to return safely to the hotel. Thank you for everything.
社員旅行のスケジュールの合間に
女性40代から50代の5人で参加しました。環境に配慮するビデオ観てから、魚とサンゴへの配慮をしっかり意識していざ海へ。
ダンとチエコの案内でとても安心して、
シュノーケルを楽しめました。
何年かぶりの海に入る仲間も居ましたが、事前に借りたウエットスーツで
岩場ギリギリに泳ぐ時も、ハラハラせず、
リラックスして、泳ぎをたのしめました。
亀2匹にも遭遇!大満足で海を後にしました。途中、ダイヤモンドヘッドへの途中下車組にも対応下さりありがとうございました。トランプ大統領訪問にスケジュールがどうなるかとハラハラしながら
色々アドバイス下さり、皆無事ホテルに戻ってこれました。
色々ありがとうございました。
Thank you for joining the tour with Blue Hawaii Divers. It coincided with President Trump's visit to Hawaii and his stop in Waikiki, which led to traffic restrictions and made for a challenging day. I'm glad you were able to return safely from Diamond Head to Waikiki. It seems everyone enjoyed snorkeling, which makes me really happy. The two turtles were a lucky sighting! We would be delighted if you all could join us again on another tour when you visit Hawaii. Thank you very much. Mahalo!!
この度はブルーハワイダイバースのツアーにお越しいただきましてありがとうございます。丁度トランプ大統領のハワイ入り、ワイキキ訪問と重なり、ワイキキには交通規制が入り一日中大変な日でしたね。無事にダイアモンドヘッドからワイキキに戻れて良かったですね。シュノーケリングも皆さんに楽しんでいただけたようで、本当に嬉しく思います。2匹の亀さんはラッキーでしたね。是非またハワイにお越しの際には皆さんでツアーにリピートしていただければ幸いです。
本当にありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Friends |
| Posted on: | 2017/11/12 |
| Activity Date: | 2017/11/03 |
Reviewed by: Josh Mishkin
Amazing crew and couldn't have asked for anything else!!! Friendly and never overbearing, we saw 6 or 7 enormous turtles!!! Great drinks. Highly recommended!!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/11/11 |
Reviewed by: ALOHA
The view underwater was incredibly beautiful! Even from the boat, the water was so clear, and I could see fish and turtles. The instructors were all very entertaining, and it was a lot of fun! However, my most bitter memory was getting seasick. Perhaps it was because the waves were high on the day I participated, but even taking motion sickness medication had no effect at all. I was down for about a third of the time. I recommend getting plenty of sleep and participating in a good condition.
海の中に入るとすごくキレイな景色でした!
船の上から見ても水中がすごく透き通っていて、魚も亀も見れました。
インストラクターさんも皆さんとても面白い方ばかりで、楽しかったです!
が…、一番の苦い思い出が船酔い。参加した日が波が高かったからか、酔い止めを飲んでもまったく効果がないほど。
1/3はダウンしていました。十分に睡眠を取り、快調な状態での参加をお勧めします。
| Rating: | |
|---|---|
| Packages: | 【期間限定秋キャンペーン】おすすめプラン |
| Attended as: | Families |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/11/02 |
Reviewed by: pink
I made a reservation after arriving on-site, and although the content was compact, I was very satisfied. It's perfect for times when you have a packed schedule and only need a minimum amount of time, like just in the morning. Even though it's not far from Waikiki, I saw so many sea turtles! There was a group of five honu as well! And the crew member looked just like Orlando Bloom, which was quite mesmerizing (laughs). I would love to participate again someday.
現地についてから予約したのですが、コンパクトな内容なのですがとても満足感はありました。
最低限の時間でいいので、予定が詰まっていて午前中だけ、、、みたいな時にぴったりかと思います。ワイキキから程遠くないところなのに、ウミガメがめちゃめちゃ沢山見れました!!5匹の群れのホヌ達もいました!
そしてクルーの方がオーランド・ブルームに激似で見とれました(笑)
またいつか参加したいです。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/10/12 |
Reviewed by: Christine
Great time, my husband and I throughly enjoyed ourselves and would recommended this to anyone, at any age, as well as at any health issues, we both felt extremely safe and you did not need to know how to swim.
My husband is not in the best of health and it was a great experience on his bucket list.
| Rating: | |
|---|---|
| Packages: | Original Package: Underwater Scooter Adventure with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/08/29 |
Reviewed by: Natalie
My husband and I really enjoyed this outing. The crew was laid back and friendly. We definitely saw turtles. They had snacks on board and alcohol for purchase. Easily my favorite afternoon in Waikiki. Thank you!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2017/11/05 |
| Activity Date: | 2017/11/02 |
Reviewed by: SHODAI
Thank you for taking care of us on the 11:00 AM departure course on November 1st. The thorough safety checks and explanations beforehand made us feel secure and allowed us to enjoy ourselves. Although I'm not great at understanding English, the repeated explanations in both English and Japanese helped me understand well, and I feel like I learned something in English too, haha.
Traveling by boat takes some time, but during that time, the staff entertained us by singing with a ukulele and dancing to the music, which was very fulfilling. We were also blessed with good weather, and the staff, both men and women, were wonderful people. It was truly the best experience. Thank you! ☆
11/1の11時出港コースでお世話になりました。
安全確認など事前の説明が丁寧で安心して楽しめました。
私は英語の聞き取りも得意ではありませんが、英語の説明と日本語の説明を繰り返してもらえるので、
十分理解できますし、英語の勉強にもなった気がします笑
船での移動はある程度時間がかかりますが、その間、スタッフの皆さんがウクレレで歌を歌ったり、音楽に合わせてダンスを踊ったりと、とても充実していました。
天候にも恵まれましたし、スタッフの皆さんも男性女性ともに素敵な人達で、本当に最高でした。
ありがとうございました☆
| Rating: | |
|---|---|
| Packages: | 11:00出港プラン(~10/31まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/11/01 |
Reviewed by: Heather Payton
So much fun! Would highly recommend this to both inexperienced and experienced snorkelers. Dan and Chieko knew the reef well and guided us to spots where we were gaurenteed to see the fish and sea turtles. Dan also takes pictures with his GoPro so you don't have to worry about bringing your own camera. I would do it again in a heartbeat!
Hi Heather, thank you. Glad you guys enjoyed. Hope we get to see you again. Dan and Chieko.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/11/03 |
| Activity Date: | 2017/10/30 |
Reviewed by: ちょんまげ
My friend couldn't make it for personal reasons, so I participated alone! I was the only one attending solo; everyone else was with friends, couples, or spouses, which made me a bit anxious at first. However, once I got on the boat, I became engrossed in searching for dolphins, and when I was snorkeling, I focused on swimming, so it was fine! I also got to see hula dancing and enjoyed a delicious hamburger, which left me satisfied. Since I couldn't swim with the dolphins or turtles, I received a half-price ticket for the next time, so I definitely want to participate again!
友人が訳あってこれなくなり
1人で参加させていただきました!
1人での参加は私だけで他は友人どうし、カップル、夫婦などで
最初は不安でした。
けどいざ船に乗ればイルカ探しに夢中になりますし
シュノーケルしている時は泳ぎに集中するので
大丈夫でした!
フラダンスも見れて美味しいハンバーガーを食べて
満足でした。
イルカ、亀と泳ぐことができなかったので
次回の半額券も頂いたのでまた参加したいです!
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/01 |
| Activity Date: | 2017/10/24 |
Reviewed by: TAC
The dolphin I wanted to see the most wasn't there. It's disappointing, but there's nothing that can be done, I guess? I encountered sea turtles both on the ocean floor and at the surface; it was my first experience. The staff were young and showed us songs and dances, and they also prepared water slides and kayaks, which was fun. Next time, I definitely want to see the dolphins!
一番見たかったイルカはいませんでした。残念ですが、致し方なし?かな?です。
ウミガメは海底と海面で遭遇、初体験でした。
ただスタッフの方々は若く歌や踊りを見せてくれたり、ウォータースライダーやカヤック等も準備して頂き、楽しかったです。
次回は是非イルカと!
| Rating: | |
|---|---|
| Packages: | 11:00出港プラン(~10/31まで) |
| Attended as: | Couples |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/28 |
Reviewed by: 横浜ベイスターズ1998
The weather was nice, and thanks to our guide, we were able to enjoy ourselves until the end. Unfortunately, we didn't get to see any sea turtles, but we were able to see quite a variety of colorful fish.
天気も良く、ガイドのかたのおかげで最後まで楽しませてもらえました。海ガメには残念ながら会えませんでしたが色とりどりの魚を結構見れました。
Thank you for joining the Blue Hawaii Divers tour this time. We swam thoroughly from the right end of the Back Door Lagoon to the left end, but unfortunately, we didn't get to see any turtles. I would love to show you the cute turtles at Hanauma when you come back to Hawaii, so please come again as a couple. We are always waiting for you. Thank you very much. Mahalo!!
今回はブルーハワイダイバースのツアーにお越しいただきましてありがとうございます。この日は右端のバックドアラグーンから左端までのインサイドを隈なく泳ぎましたが、残念ながら亀に会えなくて残念でした。是非またハワイにお越しの際にはハナウマの可愛い亀さんを見せてあげたいと思っておりますので、またお二人で来てくださいね。いつでもお待ちしております。本当にありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/26 |
Reviewed by: Glenn
A fun couple of hours snorkelling. Its expensive but enjoyable and memorable
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/02 |
Reviewed by: M. Maddon
Had a ton of fun at Bobs underwater scooter adventure. The crew was funny and friendly and made the trip safe and memorable. I would recommend this to anyone coming to Oahu who loves tropical fish. I got to hold a giant sea star while the guide took my picture. It was awesome.
| Rating: | |
|---|---|
| Packages: | Fall Special |
| Attended as: | Couples |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/20 |
Reviewed by: 匿名希望
Although the weather was unfortunate, thanks to Dan and Chieko, I was able to meet the sea turtles I had always wanted to see and had the best time! They also recommended a restaurant, which was very delicious. Thank you so much!
あいにくの天気だったのですが、ダンさんチエコさんのおかげで念願だったウミガメにも会え最高の時間を過ごすことができました!オススメのレストランも教えてくださって、とっても美味しかったです♡ありがとうございました!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Families |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/23 |
Reviewed by: カンイナ
Two years ago, I went to Hanauma Bay on a different guided tour, but my 4-year-old daughter was unhappy, and we didn't get to see any turtles, so this time we made a comeback! The guides took great care of my daughter, and we were able to enjoy snorkeling with peace of mind! We also got to see turtles, which was amazing! I highly recommend it!
二年前にハナウマ湾へ別のガイドツアーで行きましたが、4歳だった娘は嫌がり、亀さんも見られず残念だったので、今回リベンジしました!娘のこともしっかりフォローしてくださり、安心してシュノーケリングを楽しむことができました!亀さんも見られて、最高でした!オススメです!!
Dear Kanina, thank you for participating in the tour with your family. Your 6-year-old daughter did an amazing job and was able to see the turtles. It's wonderful to see your child's growth! The revenge tour was a great success. Please do come back to Hawaii with your family again. We look forward to seeing you again. Thank you very much. Mahalo!!
カンイナ様、この度はファミリーでツアーにご参加いただきありがとうございます。6歳の娘さんはとっても頑張ってくれて、ちゃんと亀さんも見ることができました。お子様の成長はすごいですね!リベンジは大成功でした。是非またハワイにお越しの際にはご家族皆様でリピートしてくださいね。またお会いできますことを楽しみに待っています。
本当にありがとうございました。Mahalo!!
| Rating: | |
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| Packages: | 7:00スタート |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/26 |
| Activity Date: | 2017/10/23 |
Reviewed by: Rose
It was an experience unlike any other we have done. The guides knew where the turtles were and were very happy to answer any questions! We saw so many turtles! I wish there had been a little intro to snorkeling for those who haven’t done this before. Good memories were made.
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/25 |
| Activity Date: | 2017/10/22 |
Reviewed by: Shawntell
I had so much fun, and most importantly I saw so many beautiful sea turtles!!! The crew was really friendly. I would definitely recommend this tour!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/25 |
| Activity Date: | 2017/10/22 |
Reviewed by: toshi
I participated on October 16. I understand that the visibility in the water was not as good as I had expected and that there weren't many fish, which I attribute to the season and weather. However, during the underwater photography session, I had a very painful experience because I had to force my family of four together, and my hands and feet got caught in the scooter. Furthermore, despite paying $75 for the photos and videos, I am very disappointed that they have not yet been sent to me.
10月16日に参加させて頂きました。海中の透明度が思っていた程でなく魚達もそれほど多くはなかった事は、時期や天気に依るものと納得しています。が、水中撮影の時、家族4人を無理矢理寄せ集めた為に、手や足がスクーターに挟まれて非常に痛い思いをしました。更に、$75-も支払い写真&動画を購入したにも拘らず、未だに送られてこないのは非常に残念でなりません。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
As mentioned in a separate email, we have received reports that when operating the underwater scooter according to the instructor's instructions, hands and feet should not extend outside the scooter, thus preventing them from getting caught in other scooters. However, upon reviewing past tour experiences and photos, we found that some customers were operating the scooter with their hands and feet extended outside. To prevent this from happening again, we have requested the operating company to review their explanation of the correct way to ride the underwater scooter. We apologize for the inconvenience caused by the lack of explanation from the operating company.
Regarding the photos you purchased, as mentioned in a separate email, we have already sent them to the specified email address. Please check.
We take your feedback seriously and will work with the operating company to further improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
別途メールにてご連絡させていただきましたが、インストラクターの指示通りに水中スクーターを運転した場合、手や足がスクーターの外に出ることがないため、 他のスクーターに手足が挟まれることはないと報告を受けております。しかしながら、弊社でも過去のツアー体験談などのお写真を確認いたしましたところ、スクーターから手足を出して操縦されているお客様がいらっしゃることが判明いたしました。再発防止のため、催行会社には水中スクーターの正しい乗り方の説明を見直すよう要請いたしました。
催行会社の説明不足によりご迷惑おかけいたしましたことお詫び申し上げます。なお、ご購入されたお写真の件ですが、別途メールでご連絡させていただきましたように、
ご指定されたメールアドレスに既にお送りしているとのことでした。ご確認ください。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【期間限定秋キャンペーン】おすすめプラン |
| Attended as: | Families |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/10/16 |
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Dear Chiii, thank you for participating in the Blue Hawaii Divers tour. You mentioned that you couldn't swim at all, but you did very well! Despite some unexpected events, you persevered until the end. It was great that you got to see the turtles too! Depending on the sea conditions that day, we sometimes swim further out, so please join us again when you come back to Hawaii. We might be able to show you a different world. We are always here waiting for you. Thank you very much. Mahalo!!
Chiiiさま、この度はブルーハワイダイバースのツアーにご参加いただき、ありがとうございます。全く泳げないとのことでしたが、とても上手でしたよ。ハプニングがあったものの、最後まで頑張ってくれましたね。亀にも会えて良かったですね!!その日の海のコンディションによっては沖の方まで泳いだりもしますので、是非またハワイにお越しの際にツアーに来てくださいね。また違った世界をお見せできるかもしれません。いつでもお待ちしております。
本当にありがとうございました。Mahalo!!