Reviewed by: poohsaya
I participated in the initial practice for snorkeling because I was anxious about going out to sea the next day. Since it was my first experience with snorkeling, the calm waves made it a great place for beginners. All the instructions were in English. They explained how to put on the gear, how to breathe, and the precautions. After that, we practiced in an area where we couldn't touch the bottom. It was mentioned that there was a locker for valuables, but all participants' belongings were placed in a large box with a lock, which was mostly left open. It's better not to bring valuables.
Since it was the same location as scuba diving, it seemed there were staff members coming and going. There were only park restrooms and an outdoor shower. This time, there were two children and me, along with two Americans in our group. For those who can't swim, the instructor pulls a float, so you can hold on and practice. I highly recommend this for anyone who feels anxious about going straight into the sea.
翌日の海に出てシュノーケリングが不安だったのでの初練習として参加。初体験シュノーケリングなので参加して波が穏やかで、初体験の場所として良かったです。説明は全て英語です。付け方や息の仕方の方法、注意事項を説明その後は足が付かない所でずっと練習、貴重品ロッカーと書いてありましたが、大きな鍵付きの箱の中に参加者全員の荷物を入れる、ほぼ開けっぱなしです。貴重品は持たない方が良いですね。
スキューバダイビングと同じ場所なので入れ違いで誰かスタッフがいるようでした。
公園のトイレと外にシャワーがあるだけです。
今回は子供2人と私、アメリカ人2人のグループでした。泳げない人はインストラクターが浮き具を引いてくれるので捕まって練習してました。
いきなり海に開くのが不安な方にはとてもお勧めです。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2023/07/24 |
| Activity Date: | 2023/07/22 |
Reviewed by: Kyle
Staff were friendly and the musicians were great! Had the best time. Considering you get a boat ride to the sandbar and all of the activities when you get there, this has to be the best bang for your buck anywhere.
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/07/24 |
| Activity Date: | 2023/07/22 |
Reviewed by: Daniela
It was a wonderful experience for beginners. Our instructor was patient and explained everything thoroughly. I liked that we snorkeled in a cove making the waters calm.
| Rating: | |
|---|---|
| Packages: | Guided Snorkel Tour at Magic Island Lagoon |
| Attended as: | Families |
| Posted on: | 2023/07/23 |
| Activity Date: | 2023/06/28 |
Reviewed by: 子だぬき
I swam while being careful not to touch the coral and keeping my face in the water, but there were few fish, and I didn't encounter any turtles. The waves were present, and since I couldn't touch the bottom for nearly an hour, I got quite tired.
ひたすら、珊瑚に足をつかないように気を付けて、顔をつけるようにして、泳ぎましたが、魚は少なく、亀にもあえませんでした。
波もあり、1時間近く足がつけないので、かなり疲れました。
| Rating: | |
|---|---|
| Packages: | 12:00スタート |
| Attended as: | Couples |
| Posted on: | 2023/07/22 |
| Activity Date: | 2023/06/28 |
Reviewed by: Mike
Everything was well organized and staff was professional. The beat part of this trip is that this is one of the first boats out to turtle canyon before the circus arrives. Get in early and get out while there are few people in the water.
| Rating: | |
|---|---|
| Packages: | Waikiki Turtle Canyon Snorkel Cruise (2 hrs) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/07/22 |
| Activity Date: | 2023/07/18 |
Reviewed by: しゅん
It was tough to wake up early, but it was fun. I've been to Hawaii many times, but it was my first time swimming at Hanauma Bay. I was surprised to see so many different types of fish! It was very beautiful. During the one-hour snorkeling, I lost track of time. I wanted to swim more. The guide was also very kind. I would like to participate again.
朝が早く大変でしたが楽しかったです。
何度もHawaiiに来てますが初めてハナウマ湾で泳ぎました。
思ったより沢山の種類のお魚が見れてビックリ!とても奇麗でした。1時間のスノーケリングで時間を忘れてしまうほど。もっと泳いでいたかったです。
ガイドさんも親切でした。
また参加したいです。
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2023/07/22 |
| Activity Date: | 2023/07/20 |
Reviewed by: Hula mama
The Crew was AMAZING. They were all nice, kind, and energetic. They helped with snorkeling, kayaking, and padddle boarding. The band was AMAZING. They were Friendly, entertaining, and great musicians. The Weather was perfect. Not too hot, not too cold. Crew provided great snacks and drinks. Lots of fun, lots of memories.
Mahalo for your review! We're so glad you had a great time. -Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2023/07/22 |
| Activity Date: | 2023/07/20 |
Reviewed by: とりさん
Perhaps due to the approaching typhoon, the water clarity was poor, and the waves made it difficult to stay in one place. I felt that it would have been better to choose another day. However, our tour guide Dan was kind and helped my tired wife, for which I am grateful. Despite this, Hanauma Bay still offered many fish, including large and beautiful ones, making the snorkeling worthwhile. Additionally, the life jackets were of the type that you inflate yourself, so as someone who wanted to dive, I was able to snorkel without the hindrance of buoyancy, allowing me to swim joyfully. Next time, if the weather is good, I would like to sign up for the same tour again.
台風接近後であったためか、水の透明度が悪いのと、波もあって落ち着いて定位置にいられない。
これなら、日を改めたほうが良かったと感じた。
ただ、ツアーガイドのダンさんは優しく、疲れたかみさんをフォローしてくれて、感謝です。
ハナウマ湾はそれでも多くの魚と大きくて綺麗な魚が見ることが出来、シュノーケリングの価値はあります。
さらに言うと、ライフジャケットは、自分で空気を入れて膨らますタイプなので、潜りたい自分としては、邪魔な浮力がない状態でシュノーケリングが出来るので、楽しく泳げました。
次回、天候の良いときに機会があれば同じツアーに申し込みたいと思います。
| Rating: | |
|---|---|
| Packages: | 12:00スタート |
| Attended as: | Couples |
| Posted on: | 2023/07/21 |
| Activity Date: | 2023/07/19 |
Reviewed by: Jimmy Shin
All families were very happy & having so much fun. It was really fantastic trip. I want to revisit when I come back to Hawaii. Thank you for all kindly arrangements.
| Rating: | |
|---|---|
| Packages: | BOB's Underwater Scooter Adventure |
| Attended as: | Families with Young Children |
| Posted on: | 2023/07/21 |
| Activity Date: | 2023/07/19 |
Reviewed by: CAS
Short snorkeling excursion, with gorgeous views of Waikiki. Friendly staff handled us well. Sea turtles, but not many colorful fish.
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Families |
| Posted on: | 2023/07/19 |
| Activity Date: | 2023/07/17 |
Reviewed by: Kara
got a little sea sick myself to be prepared for this in case
| Rating: | |
|---|---|
| Packages: | Late-Morning Snorkel Cruise (11:45 AM) |
| Attended as: | Couples |
| Posted on: | 2023/07/17 |
| Activity Date: | 2023/06/01 |
Reviewed by: まごさ
There was a live performance on the boat, which was enjoyable. During snorkeling, I was able to see many fish even in shallow areas, which was delightful. Since I had been in the water for a long time, it was cold on the way back on the boat, so I think it would be good to spend some free time in the sun.
船の中でもLive演奏があり楽しめました。シュノーケリングは足がつくところでもたくさんの魚を見られて満喫です。ずっと海に入っていたので帰りの船の中が寒かったので日に当たりながら自由時間を過ごされるとよいと思います。
Thank you for participating in the tour and for sharing your experience. We look forward to your next visit. From all the staff at KBOS.
この度はツアーへのご参加、体験をシェアして頂きありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Families |
| Posted on: | 2023/07/17 |
| Activity Date: | 2023/06/17 |
Reviewed by: t.kozakai24
Unfortunately, the sandbar didn't appear.
But the sea was very beautiful, and the activities were fun. The live band on the way there and back was really great.
I want to challenge myself to see the sandbar again someday.
サンドバーは残念ながら現れませんでした。
でもとても海がキレイでアクティビティも楽しかったです。行き帰りの生バンドもめちゃくちゃよかった。
またいつかサンドバーを見にチャレンジしたいです。
It seems that the water level was high. The ocean conditions vary daily and cannot be controlled, but I am very happy to hear that you enjoyed the beautiful waters of Hawaii. Thank you for participating in the tour. From all of us at KBOS.
水位が高かったようですね、海の状況は日々異なりコントロール出来ませんが、ハワイのきれいな海を楽しんで頂けた様で大変嬉しく思っています。この度はツアーへのご参加ありがとうございました。 KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Families |
| Posted on: | 2023/07/17 |
| Activity Date: | 2023/07/12 |
Reviewed by: David Hohrine
There was something for everyone in our group of 11 people (ranging in ages from 3 to 68). Lunch was tasty, the crew was great, and everyone found things to enjoy. Booking was easy and the area is beautiful. We even saw a sea turtle swimming with us!! We definitely recommend this for other families.
Mahalo David for your review! We're so glad the group had a great time. -Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Standard Package with Lunch |
| Attended as: | Families |
| Posted on: | 2023/07/16 |
| Activity Date: | 2023/07/14 |
Reviewed by: Mari
I visited Hanauma Bay for the first time this time. Before making a reservation, I considered going on my own instead of a tour, but I was glad I chose to book a tour.
First of all, Hanauma Bay is reservation-only and very popular, so securing an entry reservation is quite difficult. Additionally, the parking lot is extremely crowded upon arrival, and the guidance is complicated, so if you don't have a decent understanding of English, you might struggle. There are also announcements regarding precautions before entry, but everything is in English, and there is no Japanese guidance, so it can be challenging to understand the content if you're not familiar with English.
By booking a tour, I was able to secure an entry reservation without any issues, and the transportation from the hotel to the site, along with Japanese interpretation and explanations, made the process much smoother. Thanks to the tour allocation, I was able to enter without unnecessary waiting time compared to general visitors.
The snorkeling itself was also very easy because the guides were very experienced and explained everything clearly. (For example, they advised me to unlock my smartphone in advance if I wanted to take photos.) While swimming, there was a guide swimming at the front, and another guide watching carefully from behind. They kept an eye out for participants who seemed to be struggling and would lead us to areas with plenty of fish, so I felt safe participating.
On the day I went, there was some wind and slightly higher waves, so the water was a bit murky, and the visibility didn't seem very high, but I think that's just due to the weather and sea conditions. Even in those conditions, it was enjoyable, so I believe it’s worth going. Even if you don't swim, Hanauma Bay is beautiful just to look at.
In my personal opinion, during the transportation from the hotel to the site, we passed through local areas that are not typically visited on trips, and the local guide provided detailed explanations, allowing me to learn about a side of Hawaii that is not just the tourist spots, which made me happy.
If anyone is considering booking a tour, I would highly recommend it.
今回初めてハナウマ湾を訪れました。
予約前はツアーではなく自力で行くことも検討していましたが、ツアーを申込んで正解でした。
まず、ハナウマ湾は予約制かつとても人気なので入場予約を取ることがそもそも難しいです。
さらに到着後の駐車場は非常に混雑しており、案内も複雑なので英語をそれなりに理解してないと手こずるかと思います。
また入場前に注意事項等の案内がありますがすべて英語で日本語案内などはありませんので、ここも英語に慣れている方でないと内容理解が難しいです。
ツアーを申込むと入場予約を確実に取ることが出来、ホテルから現地までの送迎、日本語での通訳・説明、また入場する際もツアー枠?のおかげか一般の方よりもかなりスムーズに無駄な待ち時間もなく入ることが出来ました。
またシュノーケル自体もガイドの方たちが非常に慣れていて、分かりやすく説明してくださるのでとてもやりやすかったです。
(例えば、スマホを持っていって撮影したいなら事前にロック解除をしといた方がいいですよ、など細かくアドバイスを下さいました)
泳いでる最中も先頭で泳ぐガイドさんの他に後ろできちんと見守ってくださるガイドさんがいらっしゃいます。辛そうにしてる参加者などがいないかしっかり見ていてくださり、魚がたくさんいる場所に手を引いて連れて行ってくれたりしますので安心して参加できます。
私が行った日は風があり波が少し高い日だったので海の中も少し濁っていて、透明度はあまり高くないように感じましたが、それは天候や海の状態なので仕方ないことだと思います。
そんな状態でも楽しかったので行く価値はあると思います。また泳がなくてもハナウマ湾は見てるだけでも美しい海です。
個人的な意見にはなりますが、ホテルから現地までの送迎の際、旅行ではあまり行かないローカルエリアなどを通るのですが、現地ガイドさんがここも細かく説明してくださって観光地としてのハワイではないハワイを知ることが出来たので嬉しかったです。
もしツアー申込みを検討されてる方がいらっしゃればおすすめしたいと思います。
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2023/07/16 |
| Activity Date: | 2023/07/12 |
Reviewed by: Tee Rith
A great place for small kids and adults due to shallow water. Good side excursions included with the price such as canoeing, paddle boarding, and snorkeling, but there's some waiting time for canoeing and paddle boarding due to limited availability.
Mahalo for the review. - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families |
| Posted on: | 2023/07/15 |
| Activity Date: | 2023/06/20 |
Reviewed by: P. Rith
Due to the price, I was debating whether to purchase this excursion for a family of four. I bit the bullet and purchased it; let me tell you, my experiences from the beginning to the end of the trip, it was magical. Just the drive to the location was a joy in itself, engulfed with the "aw" moment, witnessing the green mountains to the curvy roads. As we arrived at the boating dock, the instruction instructed us to check in near the deli Shop under the red umbrella. We were greeted by smiles and they quickly got us onto the boat after signing the waivers. The boat ride to Kaneohe Bay was worth it-the purchase included a simple breakfast (donuts, orange Juice, and water), live music (please tip the band), and the scenery was heavenly. The best part of this excursion was seeing my family enjoying every moment in the clear water, snorkeling, kayaking, and paddle boarding. The staffs were friendly educating us about the sea animals when we were snorkeling.
Overall, one of the best experiences ever. I would definitely do this again if I were to be in Oahu.
Mahalo for sharing your experience! So glad we got to be part of your trip to Oahu. Come back soon! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2023/07/15 |
| Activity Date: | 2023/06/20 |
Reviewed by: ふみこ
I was taken care of six years ago as well. This time, I really appreciate you listening to my request for a change in the return location and taking care of my beginner partner. I truly thank you! I want to go again before I turn 70!
6年前にもお世話になりました。
今回も帰りの、場所の変更も聞いてくださり、初心者のパートナーのケアもして頂き、本当に感謝です!70歳になる前にもう一度行きたいです!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Friends |
| Posted on: | 2023/07/15 |
| Activity Date: | 2023/06/23 |
Reviewed by: coco
It's an activity in shallow water, so you can enjoy it without any worries. On the banana boat, I had to use all my leg and arm strength to avoid being thrown off, and I ended up with a bit of muscle soreness. I guess I'm not used to exercising. The fish were incredibly cute!
浅瀬でのアクティビティなので、不安無く楽しめます。
バナナボートは振り落とされない様に、脚力、腕力全開で、少し筋肉痛になった。日頃の運動不足だね。
お魚が最高に可愛かったよーーー
Thank you for participating in the tour and sharing your experience. From all of us at KBOS.
この度はツアーへのご参加、体験をシェアして頂きありがとうございました。KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン(バナナボートまたはバンパーチューブ付き) |
| Attended as: | Friends |
| Posted on: | 2023/07/13 |
| Activity Date: | 2023/05/12 |
Reviewed by: カオリ
I used a private speedboat. The first half had bad weather and it rained, but thanks to Captain Kekko's consideration, we were able to spend our time comfortably. The weather improved in the second half, and we enjoyed snorkeling, making it a fantastic experience. I would like to use this service again.
P.S. I think choosing the right season is important. The low ratings are mostly in March.
貸切スピードボートで利用しました。
前半は天気が悪く、雨も降りましたが、キャプテンケッコーの気遣いもあり、快適に過ごせました。
後半は天気も良くなり、シュノーケリングも楽しめましたし、最高の体験をすることができました。
また利用したいと思います。
PS
季節選びは重要だと思います。
低評価は大体3月です。
Thank you for participating in the Captain Bruce's Paradise Ocean Tour. The weather in Hawaii can be unpredictable, and it's not uncommon for it to suddenly rain even when it seems sunny during the tour. That's why our staff prays every day, "May the weather be nice!"
The Paradise Ocean offers different scenery depending on the month and the weather, so we would be delighted if you could join us again. Captain and crew are looking forward to seeing you!
Mahalo!
この度はキャプテンブルース天国の海ツアーにご参加いただきありがとうございました。
ハワイの天候は変わりやすく、ツアー中も晴れていたと思ったら突然雨が降り出すこともありますね。なので毎日スタッフ一同”天気になあれ~”とお祈りしております。
月によって、天気によって異なる風景を見せてくれる天国の海ですので、またぜひご参加いただけましたら幸いです。キャプテン&クルーもお待ちしております!
Mahalo!
| Rating: | |
|---|---|
| Packages: | スピードボート利用プラン (2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2023/07/13 |
| Activity Date: | 2023/07/11 |
Reviewed by: Cali
Went with a few friends & we had a good time! The music was great, crew was friendly & helpful, & we enjoyed the floating lounge. I wish inner tubes would have been provided to float in the water, but not a huge deal. Overall, would recommend!
Mahalo for the review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Standard Package with Lunch |
| Attended as: | Friends |
| Posted on: | 2023/07/13 |
| Activity Date: | 2023/07/11 |
Reviewed by: Teri
This was my first time to Hawaii and I took my son and out of all of our excursions this was by far the best one hands-down! Each and everyone of the crew members were so friendly and helpful and made you feel as if you were at home on their tour boat and the music was a great touch. We have never snorkeled or used a paddle board before and this adventure allowed the most beautiful perfect safe spot for our first time. I have never been in water that beautiful and if you were nervous at all some of the crew even stays in the water with you in all the areas at all times. Just book this tour you will not regret it! Thank you for providing my son and I priceless memories that we will cherish forever.
Mahalo for sharing your experience! We're so glad your family had a great time - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Package with Choice of Banana Boat OR Bumper Tube Ride |
| Attended as: | Families |
| Posted on: | 2023/07/13 |
| Activity Date: | 2023/07/11 |
Reviewed by: Jane B
The afternoon on the Kaneohe Sandbar was amazing!! There were so many choices of things to do : kayaking, paddle boarding, snorkeling, sunning on the floating deck, or playing volleyball. The reef was filled with beautiful fish and the sand underfoot was smooth and soft. The crew was organized and efficient with each member per for their job effectively. But the icing on the cake was the live entertainment from two very talented musicians who played and sang as we rode out and back to the sandbar. It’s an adventure that I will book again when I return to the island!
Mahalo for your review and the beautiful picture! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon Standard Package with Lunch |
| Attended as: | Families |
| Posted on: | 2023/07/13 |
| Activity Date: | 2023/07/11 |
Reviewed by: CINDY ESQUIVEL
EVERYTHING WAS PERFECT!
Great weather, Hawaii vibes, crew/staff was friendly, helpful, funny, and made us feel right a home.
Great experience for families. The water is not too deep for children. Maybe, above the knee.
Mahalo for your review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families |
| Posted on: | 2023/07/12 |
| Activity Date: | 2023/06/21 |
Reviewed by: ほんにゃん
Since I didn't check the tide, the water was about waist-deep. I recommend that those who go check the tide schedule, including high and low tides. I have no regrets as my goal was to enter the sea.
満ち引きを見てなかった為、腰くらいまで水がありました。行かれる人は潮の満ち引き、大潮小潮などを調べての参加をお勧めいたします。
自分は海に入る事が目的だった為、後悔はありません。
The tides and ocean conditions vary daily and are natural phenomena that we cannot control. However, we hope you can enjoy the beauty of Hawaii's nature, which is included in our tours. Thank you for participating in the tour and for your review. From all of us at KBOS.
潮の満ち引きや海の状況は日々異なり自然のものですのでコントロール出来ませんが、その様なハワイの自然も含め楽しんで頂ければと思い弊社では日々ツアーを催行しています。この度はツアーご参加、レビューありがとうございました。 KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Couples |
| Posted on: | 2023/07/10 |
| Activity Date: | 2023/07/08 |
Reviewed by: Jme
Such a fun and exciting experience. All the staff and crew were awesome and did an amazing job making sure we were enjoying ourselves.Totally enjoyed the music the band was playing and all the water activities. Altogether the experience with my family was such a great memory builder. Highly recommend this tour.
Mahalo for the review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube |
| Attended as: | Families |
| Posted on: | 2023/07/09 |
| Activity Date: | 2023/06/24 |
Reviewed by: Roro
Had a great time with the Family and the KNSOP Ohana, definitely going to do it next time around.
Mahalo for your review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2023/07/09 |
| Activity Date: | 2023/07/07 |
Reviewed by: Dottie
Awesome crew. Everyone had a great time snorkeling and sailing.
| Rating: | |
|---|---|
| Packages: | Turtle Canyon Snorkel Sail |
| Attended as: | Families |
| Posted on: | 2023/07/09 |
| Activity Date: | 2023/07/06 |
Reviewed by: ゆうなり
I was supposed to be snorkeling at the sandbar by now, but I couldn't get picked up at the designated location. After struggling with the poor response from the tour company, I ended up wasting time and didn't want to inconvenience the other participants who were already there, so I reluctantly decided to forgo the tour.
Until now, I thought I didn't need the phone function on my smartphone as long as I had internet access, but without a public phone and not being a guest at the hotel where the meeting point was, it became an essential function for me.
It was already challenging to make a call without leaving the meeting point the tour company specified, and after waiting for 30 minutes, I had to ask the hotel reception if there was a public phone. Thanks to the kind receptionist, I was able to contact them using the hotel phone.
At that time, I was told to call a taxi using an app, and although I tried to download the app and request a ride, the poor internet connection caused repeated errors. As the meeting time approached, I had to sadly give up.
Even calling to inform them of my cancellation was a struggle, and in the end, I had to rely on the JAL Pack reception to make the call for me to complete the cancellation. For someone like me, who couldn't use the phone and has limited English skills, it was an exhausting two hours.
If the tour company had arranged a taxi when I contacted them, I might have been able to participate. If I could have communicated via LINE, they might have realized my situation sooner and come to pick me up. I have many requests now, but it was a painful lesson for me.
Today was the only day during my stay when the tide allowed me to see the sandbar, and it's unfortunate that I couldn't reschedule for another day. Both the tour company and participants need to consider how to properly handle emergencies.
本当は今頃サンドバーでシュノーケリングをしてたはずなのに、指定場所にピックアップに来てもらえず、ツアー会社に連絡したその後の対応の悪さに苦労した挙句時間を費やし、すでに現地にいる他のツアー参加者に迷惑をかけたくなかったので、仕方なく参加を断念しました。
今までネット環境さえあればスマホの電話機能なんて必要ないと思っていましたが、公衆電話もなく集合場所のホテルの宿泊者でもない私にとっては、必須の機能でした。
ツアー会社の言う集合場所から離れずに電話することがまず難関で、30分待って仕方なくホテルのレセプションで公衆電話があるかどうかを尋ね、親切なレセプショニストのおかげでホテルの電話で連絡させてもらえました。
その時にアプリかなんかでタクシーを呼んで現地まで行ってと言われて、アプリをダウンロードして配車を試みるも、ネット状況が悪くて何度もエラーに。そのうち現地集合時間が迫り、泣く泣く断念することに。
断念するとの電話連絡もひと苦労し、結果JALパックのレセプションに泣きつき、電話をしてもらってキャンセル連絡完了。
電話を使えず、英語も拙い私にとっては、クタクタに疲れた2時間でした。
ツアー会社に連絡した時にタクシーの手配をしてくれれば参加できたかも、LINEで連絡できたらもっと早く気づいてもらえてピックアップに来てもらえたかも。今はいろいろ要望もありますが、私も手痛い勉強になりました。
滞在期間中、唯一サンドバーにお目にかかれる潮位だった今日、他の日にリスケが出来ず残念です。
緊急時の対処がきちんとできるかどうか、ツアー会社も参加者も考えなくてはいけませんね。
We sincerely apologize for the inconvenience caused by our oversight, which prevented you from participating in our sandbar tour that you were looking forward to. Unfortunately, we were unable to communicate effectively, and with other customers present, we could not return the bus, resulting in your inability to join the tour.
In light of this incident, we are considering how to better assist customers who cannot reach us by phone. While we cannot undo the disappointment this has caused, we have processed a full refund for you.
Once again, we deeply apologize for the sadness we have caused you. We are truly sorry.
この度は弊社のサンドバーツアーを楽しみに来てくださったにも関わらず弊社の不手際でご参加いただくことができず大変申し訳ございませんでした。
うまくご連絡をお取りすることができずまた他のお客様もいらっしゃりバスを戻すこともできず結果としてご参加いただくことができませんでした。
この件を受けて電話がつながらないお客様への対応をどのようにしたらよいか考えてまいる所存です。
このようなことで残念な思いをさせてしまったことを埋めることはできませんが
全額ご返金をさせていただきました。
改めましてお客様に悲しい思いをさせてしまいましたこと心よりお詫び申し上げます。
本当に申し訳ございませんでした。
HARUKA / KBOS
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/07/08 |
| Activity Date: | 2023/07/08 |
Reviewed by: ハワイ大好き❣️
I participated with three senior members... I experienced kayaking and SUP for the first time, and I had a great time. The local staff were professionals at creating a relaxed atmosphere, and I never felt uncomfortable; I truly enjoyed being among the young people. While I'm still energetic, I want to challenge myself with many more activities. The return shuttle bus was really cold, so it's essential to have something to wear in addition to a towel.
シニアメンバー3人で参加しました…
カヤックにSUP、年甲斐もなく初めて体験しましたが、楽しく過ごせました現地スタッフの人達も場を和ませるプロで一つも嫌な気分にはならず、ホントに若者に混じって楽しませていただきました
元気なうちにまだまだやりたい事チャレンジしたいです。帰りの送迎バスはすごく冷え冷えで
タオルのほか羽織る物必須ですね。
We are very pleased to hear that everyone enjoyed the tour. Thank you very much for participating in the tour. We look forward to your next participation. From all the KBOS staff.
皆様ツアーを楽しんで頂けた様で大変嬉しく思います。この度はツアーへのご参加誠にありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Families |
| Posted on: | 2023/07/07 |
| Activity Date: | 2023/07/05 |
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Mahalo for the review! - Team KBOS