Reviewed by: Disappointed!!!
I would not recommend snorkeling with this company. The captain implied turtles would be all around us--we only saw a couple turtles after everyone was out of the water and only saw a few fish while snorkeling. Also, flotation devices were defective--they kept deflating while in the water. Lifeguard apologized for bad snorkeling spot and defective equipment. Save your money and don't snorkel here!
| Rating: | |
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| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Couples |
| Posted on: | 2021/10/31 |
| Activity Date: | 2021/10/28 |
Reviewed by: 波瑠子
I think the tides played a role, but the sandbar was hardly visible at all. The water level was about waist-deep. Since snorkeling was supposed to be done at that sandbar, it was too shallow and there were no fish at all. Not even a sea turtle or any fish could be seen. The two and a half hours of free time were boring. I felt that for turtle watching, it might be better to take the boat to a different location. It was fun to be able to rent a paddleboard. Everyone on the boat was eating and drinking plenty of snacks and juice. By the way, there was no guidance in Japanese at all.
潮の関係もあると思うがサンドバーが全然出ていなかった。腰ぐらいの水位があった。シュノーケルも
そのサンドバーで行う為、浅くて魚が全然いない。
ウミガメはおろか魚すらみられなかった。。2時間半フリーの時間は退屈だった。タートルウォッチも
もう少し船を違う場所に行っても良いのでは?と感じた。パドルボートを貸してもらえたのは楽しくて良かった。船上のスナック、ジュースは皆たくさん食べて飲んでました。ちなみに日本語での案内は全くありません。
| Rating: | |
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| Packages: | 午後プラン(2023年3月までのご参加) |
| Attended as: | Couples |
| Posted on: | 2021/10/28 |
| Activity Date: | 2021/10/26 |
Reviewed by: Kara
The whole family loved this experience! The crew is so knowledge on all part spinner dolphins and their habitat. I defintely recommend booking now because they were talking about a ban on Oahu!
Thank you for joining with us!
Please come back and see dolphins again!
Mahalo
| Rating: | |
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| Packages: | Afternoon Cruise (11:00 AM) |
| Attended as: | Families with Young Children |
| Posted on: | 2021/10/25 |
| Activity Date: | 2021/10/14 |
Reviewed by: JAM
Came with a large party which consisted of small children. My little ones cried A LOT during the boat ride and I felt really bad, but the two gentlemen working were more than understanding. They provided free drinks, chips and snorkels for everyone and we were also able to bring our own. The tour itself was amazing! The Hawaiian ocean is breathtaking. We definitely want to return when our little ones are a bit older and hopefully they won’t cry next time around!
Aloha JAM, Breathtaking ended! Thank you so much for joining us and shared your experience with us. Hopefully next time will be more relaxing
| Rating: | |
|---|---|
| Packages: | Afternoon Tour Package |
| Attended as: | Families with Young Children |
| Posted on: | 2021/10/22 |
| Activity Date: | 2021/10/20 |
Reviewed by: Lauren
They weren't joking when they said "turtles sightings guaranteed" - I think we saw about 5 turtles at once, maybe more! The water was so clear that it made seeing everything, including eels and pufferfish, in the reefs so easy. The crew also found a sea urchin and an octopus that they brought up to the surface for us to see and learn about. They were a very fun group that made the experience easy and fun. We wanted to redo the experience all over again as soon as it was done! I highly recommend this experience to anyone visiting the area!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2021/10/12 |
| Activity Date: | 2021/10/05 |
Reviewed by: Mommy_AT
Such a memorable experience for my family. The captain and his assistants were friendly and very knowledgeable about the island and the living creatures in and around it. I love how thoughtful the business is - simple things like plastic bins under the seats to make sure our things are kept dry, the drinks and snacks provided aboard, and the cleanliness in and around the boat. Loved every minute of our time there!
Aloha, Thank you so much for having us and sharing your memorable experience with us. Your feedback is greatly appreciated and we look forward to seeing you in the near future.
| Rating: | |
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| Packages: | Morning Sandbar Snorkel Cruise [until June 30, 2021] |
| Attended as: | Families with Young Children |
| Posted on: | 2021/10/11 |
| Activity Date: | 2021/06/25 |
Reviewed by: Jessica
First they changed our tour from 8am to 2pm which I did not like because supposedly you can see more marine life in the early morning. We only got to see 1 turtle and few fish. Where they took us snorkeling wasn't too far from our departure place, when I was hoping it would be further to enjoy more of the ocean. I did enjoy the snorkeling and the tour but wouldn't do it again.
| Rating: | |
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| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Couples |
| Posted on: | 2021/10/10 |
| Activity Date: | 2021/09/19 |
Reviewed by: ヒロシです
The sea in Heaven was incredibly beautiful! My partner and I participated together. The crew was very kind, and we enjoyed snorkeling and stand-up paddleboarding comfortably. I was moved to see sea turtles up close. I definitely want to participate again.
天国の海めちゃめちゃキレイでした!パートナーと2人で参加したんですが。クルーもとても親切で気持ち良くシュノーケルやSUPが楽しめました。ウミガメが間近で見れて感動しました。是非また参加したいです。
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for participating in the tour. The photos of your SUP are wonderful! I'm very happy to hear that you enjoyed the experience, including encounters with sea turtles and the SUP activity, thanks to the beautiful weather. Please join us again when you come back to Hawaii. All of our staff are looking forward to welcoming you.
アロハ!キャプテンブルース天国の海ツアーです。この度はツアーへのご参加、誠にありがとうございました。SUPのお写真素敵ですね!天気に恵まれ、ウミガメとの出会いやSUP体験など楽しんでいただいたようでとても嬉しいです。またハワイにお越しの際は、是非ご参加くださいませ。スタッフ一同心よりお待ち申し上げております。
| Rating: | |
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| Packages: | 午前プラン(2023年3月までのご参加) |
| Attended as: | Couples |
| Posted on: | 2021/10/09 |
| Activity Date: | 2021/09/15 |
Reviewed by: ADu
This private snorkel tour was 100% worth the money. A private pontoon boat with many amenities, including snacks, drinking water, water sport toys and others were all provided. Captain Kokua could not have been friendlier and showed us a lot to see in the area. The sandbar of course was beautiful and a huge highlight of the trip.
Aloha ADu! Thank you so much for taking the time to write this wonderful review of yours. We are very pleased to hear that friends and family are having such a wonderful time at the sandbar. Mahalo for your support!
| Rating: | |
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| Packages: | Afternoon Private Cruise & Boat Rental |
| Attended as: | Solo Travelers |
| Posted on: | 2021/10/07 |
| Activity Date: | 2021/10/02 |
Reviewed by: Ronin
Our captain was knowledgeable and very helpful. The water was perfect just a little choppy. She guided us to snorkeling area and we also saw turtles. Loved it
Aloha Ronin, on behalf of Capt. Bruce, we would like to thank you for this amazing review. Mahalo!
| Rating: | |
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| Packages: | Afternoon Tour Package |
| Attended as: | Families |
| Posted on: | 2021/10/02 |
| Activity Date: | 2021/09/30 |
Reviewed by: Megan Rish
The dolphin tour was so crowded and even though the guide was friendly and the people were very friendly there were just too many. Many people didn’t actually get to see the dolphins in the water and were being kicked with fins because of how crowded it was. We will not be doing that again unless there are less people.
Aloha Megan,
We are sorry to hear that you found the tour too crowded and will pass this feedback onto our operations management. We have modified operations this month so that we are better dispersing guests between tours available. We are also actively researching for the optimal passenger count that allows us to serve as many guests as possible who dream of swimming with dolphins while still prioritizing safety and comfort. We hope this helps to demonstrate our commitment to your satisfaction. Mahalo and aloha!
| Rating: | |
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| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Couples |
| Posted on: | 2021/10/02 |
| Activity Date: | 2021/09/10 |
Reviewed by: kris
Saw a pod of dolpins. swam with sea turtles and we had rare sighting of a HUGE pod of pilot whales, maybe about 30-40 of them !
Mahalo for taking the time to sum up your experience with us. We hope to see you out here again. :) Lisa
| Rating: | |
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| Packages: | Dolphin Excursion |
| Attended as: | Solo Travelers |
| Posted on: | 2021/09/20 |
| Activity Date: | 2021/09/18 |
Reviewed by: LoveHawaii
Very positive experience. Easy check in and staff was great. Family friendly.
| Rating: | |
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| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Couples |
| Posted on: | 2021/09/19 |
| Activity Date: | 2021/08/26 |
Reviewed by: Gary
We booked this one instead of the self kayaking to the Sandbar, and it was definitely worth it. If you want the relaxing and chill experience, and have fun, book this one. Our captain/crew was super nice and great. They take you to the sandbar, which is super beautiful, and you hangout there for about 1-2 hours, they provide you with boards and water equipments so you don't have to bring your own. The snorkeling was pretty cool too, didn't see any turtles though but still beautiful and great experience.
Aloha Gary! Thank you so much for taking the time to write this wonderful review. Your feedback is greatly appreciated and we look forward to seeing you again. Mahalo!
| Rating: | |
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| Packages: | Morning Tour Package |
| Attended as: | Couples |
| Posted on: | 2021/09/16 |
| Activity Date: | 2021/09/10 |
Reviewed by: AM13
Instruction and instructors were great. It was easy to understand and amazing to have the time to practice in a relaxed setting.
| Rating: | |
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| Packages: | Guided Snorkel Tour at Magic Island Lagoon |
| Attended as: | Friends |
| Posted on: | 2021/09/12 |
| Activity Date: | 2021/09/10 |
Reviewed by: Linda
Great value, crew was amazing! They helped call out where turtles were and even helped us get great go pro footage of a bunch of sea turtles! Boarding location was super convenient for us too!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Friends |
| Posted on: | 2021/09/09 |
| Activity Date: | 2021/08/29 |
Reviewed by: Sheila
We had a great time. Staff was helpful and kind. Waves were choppy but didn't stop us from getting it done!
When you get to the Duke statue look for the rainbow umbrella on the beach. The catamaran is tied up in the water waiting for you. The sail was not up so didn't see the rainbow sail on the catamaran. Check in with the folks at the umbrella and wait patiently for the late comers. We had approx 25 people on our tour and it was just right. Not over crowded but not spacious either.
They took us out about 15 mins off Waikiki shore to a place called Turtle Canyon. There were several other boats and craft out there doing the same thing. But it did not interfere with us.
We saw plenty of fish and 1 turtle. Fun was had by all. For the price you can't beat this tour. I am a frequent visitor to Oahu and would bring more friends on this tour again. Coming back next year with a different group and will suggest it again for them. Great for beginners and intermediate snorkelers.
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Friends |
| Posted on: | 2021/09/05 |
| Activity Date: | 2021/09/03 |
Reviewed by: LAuago
Captain Bruce’s turtle snorkel tour was the best activity I’ve ever done in O’ahu. They were also really nice and fun! The sandbar was awesome and I saw turtles, fish, coral , and other marine life. They provided refreshments and light snacks like chips, fruit. I would do this again. And please wear reef safe sunscreen to help protect the coral and ocean animals.
Thank you very much! It's so kind of you. We look forward to seeing you again. Mahalo!
| Rating: | |
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| Packages: | Morning Tour Package |
| Attended as: | Couples |
| Posted on: | 2021/09/05 |
| Activity Date: | 2021/09/02 |
Reviewed by: jonathan
friendly crew
clean boat
plenty of storage and snacks
hot chocolate was nice for kids
Aloha and Mahalo for the compliments.
| Rating: | |
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| Packages: | Morning Tour Package |
| Attended as: | Families |
| Posted on: | 2021/08/30 |
| Activity Date: | 2021/08/27 |
Reviewed by: Michelle
2nd time being in hawaii and haven’t gone snorkeling until now. The experience was very exciting especially seeing the fishes and sea turtles. The life guards and the kids were very helpful ! Such a fun couple of hours spent at waikiki beach. I decided to buy my own snorkel gear for sanitary reasons. I want to try it again some time when i get the opportunity too.
| Rating: | |
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| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Friends |
| Posted on: | 2021/08/30 |
| Activity Date: | 2021/08/28 |
Reviewed by: Carlos
Our preference was to go at low tide and we had a blast. During snorkeling we even got to see some turtles. I believe we saw 4 individual tuetles.
The big surprise was the level of customer service. We were the only passengers with young kids and the staff was very accommodating to us. They were engaging to all the passengers but I was so impressed how they engaged my youngest (age 5) who can be a handful. If you have never gone to the sand bar the decision has to be to experience it as soon as possible. If you are deciding which company to take you out there, I recommend captain Bruce. It's clean, there are snacks, coffee, tea, a restroom, tons of water toys, and it's good for groups, couples and families.
Aloha Carlos, on behalf of Capt. Bruce, we thank you so much for your support! Your feedback is greatly appreciated and we look forward to seeing you in the near future.
Mahalo kindly.
| Rating: | |
|---|---|
| Packages: | Morning Tour Package |
| Attended as: | Families with Young Children |
| Posted on: | 2021/08/29 |
| Activity Date: | 2021/08/07 |
Reviewed by: Mitch
There were no Japanese guides available on the Beltora menu, possibly because there are hardly any Japanese users. We participated from the mainland United States, but I think people coming from Japan would be disappointed, so if there are no guides, it would be better to remove them from the menu.
日本人利用がほとんどないためか、ベルトラさんのメニューにあった日本語ガイドはありませんでした。我々はアメリカ本土からの参加でしたが、日本から来た人はがっかりされると思うので、ないならないでメニューから削除された方がいいと思います。
This is a Captain Bruce's Paradise of the Sea tour. We sincerely apologize for not meeting your expectations despite your anticipation. We are very sorry regarding the Japanese guide, which was mentioned at the time of your reservation. We have now removed the mention of the Japanese guide from our booking site. We look forward to welcoming you again on another occasion.
キャプテンブルース天国の海ツアーです。この度は楽しみにされていたにも関わらず、ご期待にそえず心苦しい限りです。
日本語のガイドに関しまして、ご予約の際に記載があったにもかかわらず大変申し訳ございませんでした。日本語ガイドにつきましては現在予約サイトの記載から削除させて頂いております。またの機会にお越しいただけますことをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午前プラン(2023年3月までのご参加) |
| Attended as: | Couples |
| Posted on: | 2021/08/28 |
| Activity Date: | 2021/08/24 |
Reviewed by: Liz
Our family enjoyed the boat ride. It was about 15 min away. The staff was wonderful. I was able to see only two turtles and some fish. That was very cool. The current was a bit strong at times. Glad the staff helped me with their surf boards.
My three kids ages: 4,5,8, had a hard time swimming because the current was a bit strong so they were only in the water for about 5 minutes. The goggles & snorkel equipment were too big for the toddlers. Next time we will pack ours. We did pack the vests for the kids but they do have some available.
They did see some turtles over the surface. Great weather. We did the 2 pm tour. Make sure to pack some nausea medicine, some folks felt very sick.
We liked being able to bring our own food & drinks.
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Families with Young Children |
| Posted on: | 2021/08/26 |
| Activity Date: | 2021/08/24 |
Reviewed by: Angela
Saw lots of turtles and fish! Boat was clean, safe and well staffed. Bring a hat and lots of sunscreen. Crew of 5 and it was easy to get equipment on and ready. Our group had about 33 which was a lot - made for close quarters at times and a line at the stairs. Crew was quiet and all business … they were likely sick of tourists at this point. Beautiful pictures and scenery. Really nice catamaran.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2021/08/22 |
| Activity Date: | 2021/08/20 |
Reviewed by: Shay
We did not see any turtles. Kinda wish my money was more worth it for that reason.
Aloha Shay, we're very sorry for not being able to see
| Rating: | |
|---|---|
| Packages: | Afternoon Tour Package |
| Attended as: | Families with Young Children |
| Posted on: | 2021/08/21 |
| Activity Date: | 2021/07/27 |
Reviewed by: lucidbutterfly
Book early, fun trip! This was recommended to me by a coworker who visited a month before my family. Glad I took her advice, loved it! We were upgraded to a private boat and loved our guide. He took us to the regular spot as well as a more private spot. We got lucky and saw many honu both big and small. It also helped that the weather was perfect. Definitely will do this trip again next time we’re at this island.
Wow! what a good Upgrade
| Rating: | |
|---|---|
| Packages: | Afternoon Tour Package |
| Attended as: | Families |
| Posted on: | 2021/08/21 |
| Activity Date: | 2021/07/29 |
Reviewed by: Kerin M
Such a great time. The crew are fun and laid back. The trip is perfectly timed. Just a short trip, with fun waves and splashes, out to see a fun array of fish and get nose to nose with several turtles! Ideal for experienced snorkelers.
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Families |
| Posted on: | 2021/08/19 |
| Activity Date: | 2021/08/15 |
Reviewed by: Elizabeth Brindley
This was perfect for when we had family visit. Two hours of fun, and we saw so many turtles. Definitely a memorable experience.
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Families |
| Posted on: | 2021/08/14 |
| Activity Date: | 2021/07/21 |
Reviewed by: Katarina
Our guide was really nice and made sure our whole group was comfortable and safe at all times! It was a fun and relaxing experience!
| Rating: | |
|---|---|
| Packages: | Guided Snorkel Tour at Magic Island Lagoon |
| Attended as: | Friends |
| Posted on: | 2021/08/11 |
| Activity Date: | 2021/08/09 |
Reviewed by: Hayu
I think I came to Hawaii for this. This made me like Hawaii! The first thing I did after iClouding every video of dolphins was buying a shirts that says i love hawaii. I saw so many dolphins and knew that they are much more adorable than i have thought of. They are very curious that they circle around humans, and come really close to boat.
| Rating: | |
|---|---|
| Packages: | Dolphin Excursion |
| Attended as: | Solo Travelers |
| Posted on: | 2021/08/10 |
| Activity Date: | 2021/08/08 |
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Reply from activity provider
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Thank you for choosing our company among many tours for the Captain Bruce's Paradise Reef Tour. We sincerely apologize for not meeting your expectations. Regardless of the natural conditions at the sandbar, we will use your feedback to improve our tour content and services in the future. We hope you will visit us again on another occasion. Thank you for your valuable feedback.
キャプテンブルース天国の海ツアーです。この度は数あるツアーの中から弊社をお選びいただいたにも関わらず、ご期待にお応えできなかったことを心よりお詫び申し上げます。サンドバーでの自然条件に関わらず、頂いたご意見を元に今後のツアー内容・サービスの向上を目指して参りますので、またの機会にぜひお越しいただけますと幸いです。貴重なご感想をいただきありがとうございました。