Reviewed by: Unhappy customer
We were pretty disappointed with this trip. Just not as organized as we had hoped. We've been on many different snorkel trips over the years and this is one of the most unorganized we've attended. Competing boats seem to pass out gear and explain rules and safety regulations on the way to the destination. Then, once anchored, we can get in the water. This boat waits until we are on anchor, then starts the slow unorganized process of handing out gear. Takes way too long!
Food was decent, but mixed drinks were not! The captain, although tried to be funny, was not for the most part. We tried to have a conversation with him and generally got one word answers. So, he really wasn't interested in talking with us. When we were on anchor, he seemed to be more interested in flying his own personal drone around the boat.
The crew was nice and helpful, the captain, not so much! The best part of the trip was the photographer. Really a terrific individual, very personal with the guest and generally took an interest in the guest.
Overall, I wouldn't use this boat again.
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| Packages: | 3.5-hour Sunset Snorkel Cruise [Apr-Sep] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Reviewed by: Josephine
Me and my partner was really feels great for our tour... Thank you so much for giving us a Great day for our tour... Most specially for giving us a wonderful and hospitable tour guide Dennis... He was so brilliant and accomodating he really cares for your customer and guided us properly with care.. He teaches us sooo many lessons about Hawaii and we learned a lot... Thank u sooo much Dennis... He needs a pay rise for being so wonderful to your customers All in all we give u 100 % rating Mahalo until our next tour
Yours truly
Josephine
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/07/31 |
| Activity Date: | 2016/07/28 |
Reviewed by: Karen
Great food, excellent view. Wonderful entertainment! Worth the price.
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| Attended as: | Couples |
| Posted on: | 2016/07/30 |
| Activity Date: | 2016/06/30 |
Reviewed by: Penny Angeli
Had a wonderful time. Great family time. The Friday cruise was spectacular because of the fireworks. I would recommend this to family and friends.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2016/07/27 |
| Activity Date: | 2016/07/22 |
Reviewed by: Dave
The views were outstanding. The food was very good, and the entertainment was excellent. I would highly recommend this cruise to anyone traveling to this location.
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| Attended as: | Families |
| Posted on: | 2016/07/16 |
| Activity Date: | 2016/07/10 |
Reviewed by: Christy Peralta
It was absolutely great! Service and entertainment was awesome! The views and sunset was breathtaking, and to end the night with fireworks was more than what we could ask for. I would definitely bring my family on this cruise again!
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/07/11 |
| Activity Date: | 2016/07/08 |
Reviewed by: Janet debruine
It was a wonderful cruise had a lot of fun. Would it again
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/07/10 |
| Activity Date: | 2016/07/07 |
Reviewed by: Steve F
My wife and I did this cruise on our last night in Hawaii and we are so glad we did. We had a beautiful sunset to the west, Honolulu and Waikiki North, and the moon rising over Diamond Head to the east. To top it all off there was good food and the awesome fireworks show. Seeing these from the water is something I highly recommend.
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| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2016/07/09 |
| Activity Date: | 2016/06/17 |
Reviewed by: Jeannette
We have made previous trips to Oahu and had never does this. This is an excellent trip to have All you can eat crab you can eat, which is absolutely true, they kept it coming. The entertainment was interactive with the guests and hilarious to watch and to participate. Plan to do this again.
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| Attended as: | Couples |
| Posted on: | 2016/07/03 |
| Activity Date: | 2016/06/06 |
Reviewed by: Arnold
This is a very nice cruise for the package you choose and the staff very friendly. My group of 21 had nothing but praise for the Crableg and steak package we chose. Water was calm and the cruise directors made you feel part of the activity by having everyone get involved.
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| Attended as: | Friends |
| Posted on: | 2016/06/21 |
| Activity Date: | 2016/06/18 |
Reviewed by: Siva Mannem
Had a good experience at veltra cruise dinner on 2016 may 26.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2016/06/20 |
| Activity Date: | 2016/05/26 |
Reviewed by: Crzsweetgirl
Very unforgettable experience. The food is Good, server is nice.
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| Attended as: | Families |
| Posted on: | 2016/06/11 |
| Activity Date: | 2016/05/22 |
Reviewed by: Kris
What a great night. From start to finish. Would recommend this cruise to everyone
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2016/06/07 |
| Activity Date: | 2016/06/03 |
Reviewed by: redheadwahine
The sailing was pretty, the views were gorgeous during sunset, and the boat was nice enough. The crew was great. But I don't think it was worth the almost $200 we paid to go as a couple. The drinks were fairly weak, and of course they talk you into buying the $8 souvenir cup under the pretense that you'll get a bigger drink for the same price as the small cups... but they just use more mixer and ice and the same amount of liquor. We expected that and weren't expecting much of the food either since most touristy things like this aren't the best in either department. I'm mostly bummed out that this was advertised as a lantern ceremony sail which is the only reason we booked it. We've wanted to see the ceremony for the past 4 years but didn't want to deal with the huge crowds on shore. I understand that with the surf, you can't get too close, but we hadn't realized just how far away we'd be. It was just distance lights far away against the shore that blended in with he city lights and traffic. I had my extreme zoom telephoto lens and even I could barely tell when the lanterns hit the water. People opted to pull up the live streaming of the ceremony on their phones, which honestly was kind of a cool mixture to be out there live on the water and get a closer view digitally, but not worth $200 for the experience. Overall kind of disappointed, but still a cool way to see a different view of the island. Just not the lantern experience we had expected.
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| Packages: | Special Sail! Memorial Day Lantern Ceremony Sail (Monday - May 25th) |
| Attended as: | Couples |
| Posted on: | 2016/06/04 |
| Activity Date: | 2016/05/30 |
Reviewed by: Crystal
This dinner cruise was excellent. I recommend doing this for everyone. I would definetly do it again.
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| Attended as: | Couples |
| Posted on: | 2016/05/31 |
| Activity Date: | 2016/05/26 |
Reviewed by: Justin
It was a great time. It got extremely hot. After we asked the waiter to open one of the windows he opened ours which helped a lot other then everyone came to our window to take pictures because it was the only window ope. Food was amazing tho and the service was awesome. I just think they should keep all the windows open. I would recommend this dinner to everyone
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/05/31 |
| Activity Date: | 2016/05/28 |
Reviewed by: Jen
Good food, had all you can eat crab leg and steak. Great music and entertainment. Perfect sunset and view of the city. Well worth money. I would do it again
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| Attended as: | Couples |
| Posted on: | 2016/05/27 |
| Activity Date: | 2016/05/22 |
Reviewed by: Ms Love
By far one of the better things done while in Oahu!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/05/25 |
| Activity Date: | 2016/05/11 |
Reviewed by: Vickie
This was the most organized event I have ever been to. The staff was amazing and didn't miss a step. Honestly, with as many people they take care of and coming from all over the world, the staff was exceptional. Even the language barrier wasn't a problem. The food was excellent and the presentation was over the top. I would recommend this to anyone and will probably do this again.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/05/14 |
| Activity Date: | 2016/05/13 |
Reviewed by: Lisa Turner
Me & my mom had a blast on this dinner cruise. The staff, entertainment & food was superior. We would recommend this delightful activity to anyone coming to Waikiki. We would definitely do this again ourselves! This was a highlight & great memory of our Hawaiian vacation!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/05/10 |
| Activity Date: | 2016/05/04 |
Reviewed by: Jason
Went with my wife and the boat was really nice and the crew was great. Got us is in perfect position to see the fireworks. The food they provided was terrible, barely edible Chinese food. Would have been better off not having food on the boat at all.
| Rating: | |
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| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2016/05/09 |
| Activity Date: | 2016/05/06 |
Reviewed by: Sharon
We had a wonderful time and enjoyed ourselves immensely. Our server was very attentive, the food delicious and the entertainment was exceptional. Would definitely recommend it to anyone. We would do it again in a heartbeat!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/05/04 |
| Activity Date: | 2016/05/01 |
Reviewed by: Ron
Really nice cruise, Great music and service. Relaxing, nice views of Honolulu.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Solo Travelers |
| Posted on: | 2016/05/01 |
| Activity Date: | 2016/04/23 |
Reviewed by: Steve & Viv Sumner
A very nice romantic sail, buffet & fireworks display crew helped make it a memorable experience on our ruby wedding anniversary
Thank You
Viv & Steve mahalo
| Rating: | |
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| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2016/05/01 |
| Activity Date: | 2016/04/29 |
Reviewed by: Cheryl Galindo
We celebrated a 25 th anniversary, and had a fantastic time. The crew was friendly and fun.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/04/25 |
| Activity Date: | 2016/04/19 |
Reviewed by: Kelly and Darren
This is a wonderful dinner cruise! From the onset, the staff and crew catered to our every need. Our server, Kahleo (sp?) was a doll! We chose the tenderloin and all-you-can-eat crab meal and have to say, it was excellent! The tenderloin was cooked perfectly and the crab was hot and plentiful! Our window seat table was awesome. I'm amazed how the crew can serve so many people a hot, wonderful meal! Fantastic cruise up to Diamond Head ending with a beautiful fireworks display. A ⭐️⭐️⭐️⭐️⭐️ evening! Would definitely recommend to anyone considering a dinner cruise!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/04/23 |
| Activity Date: | 2016/04/22 |
Reviewed by: Richard
Great crew a very fun time for my wife and son and myself. Food was good desserts were good.
Hilight of the cruise was the sighting of a whale.
The M C was very friendly and our waiter Max could not have been more helpful.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/04/22 |
| Activity Date: | 2016/04/19 |
Reviewed by: Olivia
Had a lots of fun and a good activity to see the sunset
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2016/04/16 |
| Activity Date: | 2016/03/21 |
Reviewed by: Varman
A real Aloha spirit was experience on this cruise. My family enjoyed it very much.
Food was good and the service was excellent!!!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/04/14 |
| Activity Date: | 2016/04/10 |
Reviewed by: Mariah
This was the highlight of our vacation. Watching the sunset over the ocean and fireworks from the water was fun and romantic. The food was pretty good and very filling. We had great time. I would highly recommend this excursion.
| Rating: | |
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| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2016/04/11 |
| Activity Date: | 2016/04/08 |
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Reply from activity provider
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Aloha and thank you so much for taking the time to write about your experience on the Kai 'Oli'Oli. We are sorry your experience wasn't the best. Because of your feedback, we have thoroughly retrained the crew on how to efficiently conduct our snorkel preparation and briefings and have privately counseled the Captain about his disinterest towards you and your family. At our next crew meeting, we have food and beverage training scheduled in addition to our usual safety training. We strive to always have complete customer satisfaction and we know that at times we may fall short, so we truly appreciate your input. When you visit O'ahu again, please call us directly and we would like to host you on our boat and we will be proud to show you a better tour as a result of your review.
Ocean Joy Cruises Management