Reviewed by: 特になし
I went on the 5-Star cruise. I made a reservation with the Celebration Plan (guaranteed window seat) and paid for it, but I was booked under the regular plan. While the manager was confirming my reservation, I couldn't eat the food in front of me for about 30 minutes after being seated. In the end, it turned out that the reservation from VELTRA to Star of Honolulu was under the regular plan, and I was treated as such until the end. I never expected something like this to happen. I'm very disappointed.
Also, it seems that the shuttle bus got caught in traffic, so by the time we arrived, dinner had already started, and other guests who arrived earlier were enjoying their meals.
I thought there might be a separate entrance for the 5-Star guests, but there wasn't anything like that. We all lined up at one entrance to board the ship.
The schedule mentioned that there would be a welcome reception by the captain on the exclusive deck on the top floor for 5-Star guests, but there was nothing of the sort. We were just guided to line up and proceed into the ship.
The food wasn't particularly delicious; it was average. It was mentioned that the meat could be cut with a fork, but it was more like something you could manage to cut with a knife.
I have been to Hawaii several times, and regarding the Hilton fireworks, I've seen them from various places, but sitting on the beach south of the Rainbow Tower is the best spot. Watching the fireworks from the cruise ship was an experience, but since it was from a distance, it lacked impact.
Additionally, guests from the lower deck were casually coming up the stairs to the 5-Star deck. There was a rope at the top of the stairs, but they seemed to know how to unhook it to get in and then rehook it. These were regular guests, not staff.
I was considering this might be my elderly mother's first and last overseas trip, so I regret spending a lot of money and time on this optional tour. I hope this review can be helpful to someone.
5スターで行ってきました。
セレブレーションプラン(窓際席確約)で予約し、その分の金額も支払いましたが、通常のプランで予約されており、あちらのマネージャーに予約したプランの確認をしてもらっている間、席についてからも30分ほど、目の前の料理を食べることができませんでした。
結局、VELTRAからスターオブホノルルへの予約が通常プランだったそうで、最後まで通常プランとしての扱いとなりました。
こんなことが起きるなんて、思いもしませんでした。非常に残念で仕方ありません。
また、恐らく送迎バスが渋滞に巻き込まれたせいで、私たちが到着した頃にはすでにディナーは始まっており、先に着いていた他のお客さんは食事を楽しんでました。
乗船する際に5スター用の入口でもあるのかなと思ってましたが、特にそのようなものはなく、大勢で列に並んで一か所の入り口から乗船しました。
5スターだと「最上階の専用デッキでキャプテンによるウェルカムレセプションがある」というスケジュールが記載されていますが、そんなものは一切ありません。列になって船内に進むように案内されました。
料理も、特別おいしいものではなかったですね。普通です。お肉がフォークで切れるという記載がありますが、ナイフでがんばって切れるぐらいの感じでした。
私自身は何度かハワイに行ったことがあり、ヒルトンの花火については、いろいろな場所から見てますが、レインボータワーの南側のビーチに座って見るのが一番ですね。
クルーズ船から花火を見れたことは一つの経験にはなりましたが、遠くから見ることになるので、全然迫力はないです。
それから、下の階のお客さんが、普通に5スターのデッキに階段を上ってきてました。一応階段を上がった先にロープがありますが、手慣れた感じでフックを外して入って、またフックをかけてました。スタッフの方ではなく、一般のお客さんです。
年老いた母を含めた、最初で最後の海外旅行だろうと考えてましたので、このようなオプショナルツアーに大金と時間を使ったことが残念で仕方がないです。
誰かの参考になればと思い、口コミを残します。
| Rating: | |
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| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Families |
| Posted on: | 2023/06/06 |
| Activity Date: | 2023/06/02 |
Reviewed by: Norm
The service was excellent, the food was great, the ambiance was unforgettable - need I say more,
| Rating: | |
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| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2023/06/03 |
| Activity Date: | 2023/05/12 |
Reviewed by: Sid
Amazing cruise, had a lot of fun with friends. Dance performances are really good. Not many food options for vegetarian/vegan people. I think they can even improve the quality of non-vegetarian food.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/06/03 |
| Activity Date: | 2023/05/12 |
Reviewed by: Kara
Can't go wrong with a nice evening on the gorgeous Waikiki shores!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/05/31 |
| Activity Date: | 2023/03/05 |
Reviewed by: Kara
Really delicious food and friendly staff! Thank you for the great evening.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/05/31 |
| Activity Date: | 2023/01/15 |
Reviewed by: Lekeith
It was a nice experience. It was a bit crowded so didn't feel as intimate as I expected.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/05/31 |
| Activity Date: | 2023/05/29 |
Reviewed by: Yoko
The crew was very friendly and helpful. I learned a lot about Hawaiian culture from them.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/27 |
| Activity Date: | 2023/05/17 |
Reviewed by: Richard
Ride to the ship was ok. Getting onboard was good. Overall food on deck 2, roast beef menu was subpar. Not good enough to want seconds. Wife and I felt this excursion was way too long. Especially being on the water got boring and we love the water. Sorry but the entertainment was that exiting. We were just counting down the minutes to get off the ship. The staff was nice and accommodating but the overall feeling of wanting to stay on the ship died off after the first hour on board.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/05/22 |
| Activity Date: | 2023/05/19 |
Reviewed by: Andrew Kaylor
Outstanding food and drink along with spectacular views of Waikiki at sunset. Service was great and the show was very upbeat and both entertaining and educational. Would do this dinner cruise on future visits. Easy to book, our bus driver was on time and educated us about different places along the way to the ship.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/05/20 |
| Activity Date: | 2023/04/26 |
Reviewed by: Edwin
Food was Great, music and entertainment was lots of fun!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2023/05/20 |
| Activity Date: | 2023/05/18 |
Reviewed by: DLW
Our family -seniors and adult children-were delighted with the sunset sail. It was the best thing I did in Oahu. We learned about Hawaiian values, the significance of the leis, danced some hula steps, and the men pounded taro. It was fun, staff was excellent, and we ended with a chant to the sunset. Everyone was so glad we did this. Highly recommended.
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/04/21 |
Reviewed by: Mr. & Mrs. Romero
We really enjoyed our dinner cruise. The food was delicious, service was great, live performance entertainment was amazing, and the view was spectacular!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/04/20 |
Reviewed by: RickC
Aloha World
We thoroughly enjoyed our Night Cruise into Happiness last night with the Star of Honolulu crew and amazing entertainment
We did this cruise 41 years ago and it was just amazing then and spectacular now! The steak and lobster with the attentive crew made for a flawless experience! The main singer carried your spirit to the best times. We also loved the smooth jazz music Finally the Hawaiian dancers made us feel like true Ohana ❤️
Mahalo for another superb evening
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/05/12 |
Reviewed by: Susan Taylor
Food was great but the show was even better! Great time!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2023/05/06 |
| Activity Date: | 2023/05/04 |
Reviewed by: Rashika
This is definitely to be done again! Was an amazing experience
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/04/30 |
| Activity Date: | 2023/04/28 |
Reviewed by: MeMe and Papa
The experience was great! The food was good and the service great. We did the 3-star dinner and it was so much fun. We did the private table upgrade, which is worth the extra cost. Also, pay a little extra to have them pick you up with their shuttle service. Overall, we highly recommend this experience!!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/04/30 |
| Activity Date: | 2023/04/28 |
Reviewed by: Carmen
We had a great time, the food was delicious and the show was outstanding. We even got to share in celebrating a wedding.As usual such a great dinner cruise, thanks.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2023/04/20 |
| Activity Date: | 2023/04/09 |
Reviewed by: Kara
This was a great evening on our trip! The food was really great and the entertainment topped off the evening!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/04/17 |
| Activity Date: | 2023/04/05 |
Reviewed by: Barbu1965
Great food, and wonderful service by Danny! The Polynesian show was incredible. The ship was beautiful and easy to access all levels.
It was a very beautiful evening, watching the sunset as we cruised Waikiki. Great transportation!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2023/04/12 |
| Activity Date: | 2023/04/08 |
Reviewed by: Robert
Went here last year during the firework show 10/10
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2023/04/01 |
Reviewed by: Telisse Stanfield
My only complaint was that I couldn't see the sunset and the show at the same time. But it was so wonderful and relaxing. The food was great. The entertainment was amazing. The view was breathtaking.
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| Attended as: | Families |
| Posted on: | 2023/03/25 |
| Activity Date: | 2023/03/23 |
Reviewed by: Kara
Food was really yummy, and the entertainment was so fun! A fun date night away from restaurants
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/03/22 |
| Activity Date: | 2023/03/19 |
Reviewed by: Julie Naasko
The staff and crew were amazing as well as the foood. The entertainment
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2023/03/12 |
| Activity Date: | 2023/03/10 |
Reviewed by: Emily
The food was good, the entertainment and the sunset view was incredible!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2023/03/11 |
| Activity Date: | 2023/02/17 |
Reviewed by: S. Nelson
We took this cruise to celebrate my husband's birthday. The cruise was wonderful. We enjoyed the food and the entertainment.
Check in was simple and organized.
I was able to get my parking validated by purchasing coffee at a shop before checking in.
We saw a whale in the distance while on this cruise.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/03/01 |
| Activity Date: | 2022/04/18 |
Reviewed by: Valerie
This was a charming, intimate, beautiful, culturally informative, entertaining, and interactive experience from end to end. I cannot recommend it highly enough. My husband and I embarked on the sunset tour and I will save up my dollars and do it again in the future. The 4 person crew covered more things than I expected. They are very passionate about their home and it’s history, and educate and support many different people besides tourists.This is a good way to start a visit to the island as it will add more perspective to your visit overall.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/02/27 |
| Activity Date: | 2023/02/25 |
Reviewed by: Kara
Definitely worth the upgraded event, the dinner was nothing short of delicious, the staff was impecable as well! MAHALO!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2023/02/19 |
| Activity Date: | 2023/01/28 |
Reviewed by: Kara
Awesome dinner cruise! We had fun and the foods were delicious!! Don’t forget to tip!! They took a picture of us it’s $27 and some of the packages has it. They also have lei flower for $15.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2023/02/19 |
| Activity Date: | 2023/02/10 |
Reviewed by: Tanya from Canada
To say the Star of Honolulu is a fabulous ship is an understatement!
We were both so impressed the minute we walked up beside her! We really enjoyed everything about our evening! The dancers were so sweet as they welcomed us onboard, our window seats were great, the food was really good, and such a fun atmosphere! Our only complaint was their decision to serve crab legs as part of our meal plan. It was delicious, but just a messy food item to pair with our nice dress clothes & date night. And the views of coastline & Waikiki Beach were phenomenal! I had booked the Friday night cruise, hoping to view the Friday night fireworks off the beach ... but the weather changed those plans on us, which was understandable, we still really enjoyed! This was our first time experiencing a sunset dinner cruise ... and we both said we can't wait to go again on the Star of Honolulu!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2023/02/13 |
| Activity Date: | 2023/01/20 |
Reviewed by: Ilse
Great food, excellent service, beautiful show, and wonderful atmosphere!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/02/11 |
| Activity Date: | 2023/01/17 |
Tips and suggestions
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We apologize for the significant time it took to guide you to your seat due to a reservation-related mistake. We will be in contact with the general manager to provide training to all staff for the enhancement of our customer service in the future. Thank you for your feedback; we would like to take this opportunity to continuously strive for improvement.
ご予約関係のミスとゆうことで、お席に案内するのに 大変時間が掛かったことをお詫びいたします。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。