Reviewed by: Alana
We had a great time on our sunset cruise! The staff were friendly and helpful, and although the cruise set off a little late this had no impact on our evening. We would highly recommend this activity when in Waikiki, I think it is a 'must do'.
| Rating: | |
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| Packages: | Sunset Sail |
| Attended as: | Friends |
| Posted on: | 2014/10/28 |
| Activity Date: | 2014/10/21 |
Reviewed by: ここなっつ
I went to Hawaii for the first time with my parents and my wife.
At first, I was worried because the meeting place was only written as "by the ocean at Outrigger," and I didn't know exactly where to gather. After asking various people on the beach, I found out that it was the "Island Magic" boat. The coupon only had the operating company's name, "Welakahao Catamaran Inc. dba Waikiki Beach Sailing," and hardly anyone knew it by that name.
Initially, I was anxious as I wandered around, but in the end, it was a very enjoyable cruise. Since it was Friday, the day of the regular fireworks show, I was torn between the fireworks cruise and the sunset cruise. However, the sunset cruise was definitely more interesting as I could enjoy the beautiful scenery while feeling the nice breeze. I watched the fireworks leisurely on the beach after the cruise, but since they only lasted about five minutes, it might not have been necessary to go out into the dark sea.
We were the only Japanese people there, and the other guests were mostly Western tourists. Basically, all the instructions and announcements were in English, but there was no need to worry too much. The crew members were very cheerful and kind.
There was an all-you-can-drink service, and all the guests were drinking quite a bit, but even just one drink was enough to enjoy the scenery and the relaxed atmosphere.
初ハワイで父母&嫁と行ってきました。
最初、集合場所がアウトリガーの海側とだけ書いてあって実際どこに集まればいいのかわからず、心配しました。ビーチの人にいろいろ尋ねたところ"Island Magic"号という名前だということが判明。クーポンには運営会社の名前"Welakahao Catamaran Inc. dba Waikiki Beach Sailing "しか書いておらず、この名前で知っている人はほとんどいませんでした。
初めはあちらこちら回って心配しましたが、結果としてはとても楽しいクルーズでした。恒例の花火大会がある金曜ということもあり、花火クルーズにするか迷いましたが、サンセットクルーズのほうが気持ちいい風に打たれながら景色も楽しめて断然面白いです。花火はクルーズ後にビーチでゆっくり見ましたが、5分くらいしかなかったんでわざわざ暗闇の海に出る必要は無いかも。
日本人は私たちだけで、お客さんは欧米系の観光客ばかり。基本的に指示や案内はすべて英語ですが、あまり心配する必要はありません。船乗りさんはとっても陽気で親切な方でした。
飲み放題サービスもあってお客さんはみなさんガバガバ飲んでいましたが、一杯だけでも景色とリラックスした雰囲気でお腹いっぱいになりました。
| Rating: | |
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| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Families |
| Posted on: | 2014/10/28 |
| Activity Date: | 2014/10/24 |
Reviewed by: ビール飲み放題
I was a bit troubled because there was no one who could speak Japanese, and I wasn't sure where the reception was or if I should just wait here. There were no other Japanese participants either.
However, once we set sail on the boat, the breeze was very pleasant and it was amazing.
I recommend departing in the evening; I think the sunlight is too harsh during the day.
Beer and soft drinks are all-you-can-drink. Japanese is not understood.
日本語が話せる人がいなくて受付もどこにあるのかここで待ってればいいのかちょっと困りました。参加者も日本人があおませんでした。
でも実際に船で海に出発するととても風が気持ちよくて最高でした。
夕方出発がオススメです。お昼は日差しがキツすぎると思います。
ビールもソフトドリンクも飲み放題です。日本語は通じません。。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/10/26 |
| Activity Date: | 2014/10/03 |
Reviewed by: せーちゃん
I participated for the first time in Hawaii. The ship was bigger than I expected. Well, it was quite crowded. I was able to enjoy the sunset slowly. At times, it rocked quite a bit, and I thought I might get seasick if it lasted too long. The view from the sea, including Diamond Head, was wonderful.
初めてのハワイで参加しました。
思っていたより船も大きかったです。まぁ、ぎゅうぎゅうに乗ってましたけど。
ゆっくりサンセットも拝むことが出来ました。
時々、かなり揺れて、長時間だと酔ってしまうかなっと思いました。
沖からの景色、ダイヤモンドヘッドなど、素晴らしかったです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2014/10/19 |
| Activity Date: | 2014/09/23 |
Reviewed by: fujimori motohisa
It was quite fun to be out at sea and feel the speed while sailing with the wind. I was able to see Diamond Head from offshore.
沖合に出てから風で走っているときのスピードが結構速く楽しかった。ダイヤモンドヘッドを沖合から見る事が出来た。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/10/11 |
| Activity Date: | 2014/09/21 |
Reviewed by: linolino
I board the cruise every time to enjoy the last sunset in Hawaii.
Usually, the calm waters of Waikiki are a delight, but this time the waves and wind were unusually strong, causing the boat to sway a bit. However, it was still an enjoyable cruise.
There were many people surfing off Waikiki, riding the big waves that reminded me of the North Shore. I also had plenty of Mai Tais.
The sunset was more beautiful than usual, and I was able to see various rays of sunlight. Although it wasn't a green flash, it was stunning enough to be etched in my memory.
Every time, I whisper to myself that I will come back to see it again, and I enjoyed the last sunset in Hawaii. The cruise staff was wonderful too! I will definitely use this service again.
毎回、ハワイ最後のサンセットを楽しむために、乗船します。
いつもは穏やかなワイキキの海が、珍しく波が強く風も強く、やや船は揺れましたが、それはそれで楽しいクルーズでした。
ワイキキ沖でサーフィンを楽しむ人たちが多く、ノースを思わせるような大きな波に楽しそうに乗っていました。
マイタイもまたまた、たくさんいただきました。
サンセットも、いつも以上にきれいに見え、太陽の様々な光を見ることができました。グリーンフラッシュとはいかずとも、目に焼き付くような美しさでした。
毎回、また見に来るね~と、心でつぶやいてハワイ最後のサンセットを楽しみました。
クルーズスタッフも素敵でした!!
また、必ず利用します。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2014/10/08 |
| Activity Date: | 2014/09/15 |
Reviewed by: みやも
For some reason, we were checked for ID, and since we didn't have our passports, we couldn't drink alcohol. It completely defeats the purpose of participating in a cocktail cruise if we can't drink. Moreover, the other participants weren't checked for ID, and it seems to depend on the crew's discretion, which is just unacceptable!
なぜかIDチェックをされて、パスポートを持っていなかった私たちはアルコール類を飲む事が出来ませんでした。カクテルクルーズなのに飲めないのでは参加した意味が全くありません。
また、周りの参加者にはIDチェックはしておらず、船員のさじ加減次第で決められてしまうなんてあり得ない!!
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/10/05 |
| Activity Date: | 2014/10/02 |
Reviewed by: Ian & Tasha
The activity is about an hour and being such a wide vessel motion sickness is not an issue. The shoreline was amazing and the fireworks were nice. It is petty much what you'd expect being on a catamaran.
| Rating: | |
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| Packages: | Friday Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2014/10/04 |
| Activity Date: | 2014/10/03 |
Reviewed by: まんさん
I went with my girlfriend. I was expecting a large ship for the cruise, but I was surprised it was smaller. However, this small size actually made it easier to communicate with the foreign guests around us. We had an amazing time! The Mai Tais on the boat were delicious, and I had about five of them. Of course, the sunset was beautiful, and seeing the rainbow near Diamond Head was very soothing. Initially, I was worried about the weather, but it held up, and we were able to end our last day in Hawaii on a high note! I highly recommend it! 😊
彼女と行きました。クルーズということで、大きい船を予想していましたが、小さめでびっくり。
でもこの小ささが、周りの外国の方とのコミュニケーションが弾む結果に。めちゃくちゃ楽しかったです!船で飲むマイタイはおいしく、5杯くらい頂きました。
もちろんサンセットも綺麗で、ダイヤモンドヘッド近くにできた虹を見て、とても癒されました。
当初天気が心配されましたが、なんとか持ち堪えてくれて、ハワイ最終日を最高な気分で終えることができました!!
オススメです(^ ^)
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/09/29 |
| Activity Date: | 2014/09/26 |
Reviewed by: Koji
We participated as a couple. This sunset cruise offers unlimited drinks, and they serve Mai Tais as cocktails. The boat initially uses the engine to head out to sea, but once we are offshore, it sails solely with the sails. Since it was dusk, we enjoyed a very cool breeze, which was refreshing. I felt so good that I ended up drinking several Mai Tais. We were able to see the sunset clearly, and it was an unforgettable cruise experience.
夫婦で参加しました。このサンセットクルーズでは飲み物が飲み放題。カクテルはマイタイを出してくれます。船は最初エンジンを使って沖に出ていきますが、沖に出た後は、帆だけで海原を疾走します。夕暮れ時なので、大変涼しい風にあたれ、気分が爽快になります。私はあまりの気分の良さにマイタイを何杯も飲んでしまいました。
日が沈むところもしっかりと見え、これ以上ないクルーズが楽しめました。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/09/28 |
| Activity Date: | 2014/09/04 |
Reviewed by: koyuki
Participated on the first day in Honolulu. It's perfect for feeling the essence of Hawaii.
Viewing Waikiki Beach and Diamond Head from the sea while enjoying a Mai Tai with the waves and wind is the best. I put my sandals and bag in the boat's storage box and boarded barefoot.
The front of the boat has a net, and the splashes of water are quite thrilling and enjoyable. You can move freely between seats, and it's also free to stand and feel the wind. Surrounded by foreigners, you really feel like you've come to Hawaii. This is definitely one of the activities I want to repeat next time.
ホノルル初日に参加。ハワイを感じるのに最適です。
ワイキキビーチ、ダイヤモンドヘッドを海から眺め、波と風を感じながらマイタイって最高です。サンダルとバッグは船の収納ボックスに入れ、裸足で乗り込みます。
船の前方はネットが張ってあり、水しぶきがけっこう迫力があり楽しめます。席は自由に移動でき、立って風を感じるのも自由。周りは外人さんばかりでハワイに来たーと実感できます。次回もリピートしたいアクティビティのひとつです。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2014/09/28 |
| Activity Date: | 2014/09/02 |
Reviewed by: Candice
This was our first booked activity and it was amazing. Our captain was the best and the sunset was gorgeous. A relaxing, fun, and beautiful sail at sunset. The perfect introduction to Hawaii.
| Rating: | |
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| Packages: | Sunset Sail |
| Attended as: | Couples |
| Posted on: | 2014/09/28 |
| Activity Date: | 2014/09/19 |
Reviewed by: SoCalRoxie
So happy I selected this cruise! Our flight was delayed getting to Oahu on our scheduled sail day and Island Magic was able to accomodate us by rescheduling us for the next day! On first meeting, crew was friendly and professional! The drinks flowed as promised and Chris, the drink captain was attentive and entertaining!
I only wished they served some vodka on board! But I was ok with the white wine served! Beautiful sunset, great views, awesome time!! Hope to have time to do it again before we leave!!
| Rating: | |
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| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2014/09/27 |
| Activity Date: | 2014/09/24 |
Reviewed by: erina
I had only been on large ships in Hawaii until now, so the catamaran, which allowed me to feel the ocean up close, was absolutely fantastic. My children also had a great time and were very happy. It was interesting to see surfers riding the waves up close. The crew was friendly as well. However, the boat does sway quite a bit due to the wind, so your clothes may get wet, and I wouldn't recommend it for those who are prone to seasickness.
いままでハワイで大型船にしか乗ったことがなかったので海を一番身近に感じられるカタマランは最高に楽しかったです。子供もとても楽しかったと喜んでいました。サーファーの波乗りもかなり近くでみることができ面白いです。クルーもフレンドリーです。ただし、船は風によってかなり揺れますので、お洋服は濡れますし、船酔いをする方にはあまりお勧めできません。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2014/09/22 |
| Activity Date: | 2014/09/15 |
Reviewed by: joan duca
The Island Magic is the perfect name for the perfect Sunset Catamaran Cocktail Sail we had. The crew, drinks, and MUSIC was great. The sunset was spectacular but the bonus was the full moon over Diamond Head. It was an amazing night. Mahalo for the wonderful memories.
| Rating: | |
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| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Families |
| Posted on: | 2014/09/21 |
| Activity Date: | 2014/09/07 |
Reviewed by: 田辺丈二
It was sunset time. The captain was very friendly, and it was a lot of fun. The sunset viewed from the beach is beautiful, but the sunset seen over the vast ocean is also wonderful. It was worth more than the price. This was my first catamaran experience in Hawaii, despite it being my sixth visit.
サンセットの時間帯でした。船長もとても気さくな方でとても楽しかったです。そして浜辺で観る夕陽も綺麗ですが、大海原で眺める夕陽も素敵です。価格以上の満足度でした。ハワイは6回目にして始めてのカタマラン体験でした。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/09/21 |
| Activity Date: | 2014/09/18 |
Reviewed by: take
I have participated in the daytime cruise twice before and had a great time, so this time I tried the sunset cruise. We were blessed with good weather, and the sunset was incredibly beautiful. The experience is completely different from viewing it from the ground. Previously, most participants were foreigners, but this time there were many Japanese people. They were a bit quieter, but we were able to take photos and enjoy ourselves casually. This makes it three consecutive years. I will definitely participate again next time.
今まで2回、昼のクルーズに参加して楽しかったので、今回はサンセットクルーズにトライしました。天気に恵まれ、サンセットは最高に綺麗でした。地上から見るのとは全然違う感動があります。参加者は今までは外国人ばかりでしたが、今回は日本人が多数でした。大人しめでしたが、写真を撮りあったり気楽に過ごせました。これで、3年連続。次も必ず参加します。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2014/09/18 |
| Activity Date: | 2014/09/04 |
Reviewed by: iwamayu2000
You will have your photo taken before boarding the ship after checking in. While it's not mandatory to purchase the photo when disembarking, it does add a bit of time to the boarding process. There were many foreign participants, but there were also some Japanese people. Even though we didn't communicate much verbally, it was enjoyable to share the same space and connect a little. The sunset viewed from the ship was a different experience compared to watching it from the beach, and it was truly moving. I would love to participate again next time.
受付を済ませて船に乗る前に写真を撮られます。下船時に強制ではありませんが買うシステム。そのため乗船に少し時間がかかりました。参加者は外国人の方が多いですが日本人もいました。言葉はあまり通じなくても同じ場所にいるだけで少しだけですがコミュニケーションがとれて楽しかったです。船から見る夕日はビーチから見るのとは一味違って感動しました。次回も参加したいです。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/09/18 |
| Activity Date: | 2014/09/13 |
Reviewed by: Stephanie Z
I joined the sunset sail with my family. The views were perfect, and my Mum and Dad really enjoyed it, it is interesting to see the sunset on catamaran with a bottle of Maitai. The price is reasonable and you will not regret.
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Families |
| Posted on: | 2014/09/16 |
| Activity Date: | 2014/08/24 |
Reviewed by: Robert
We had a blast on the catamaran from start to finish. We looked into the dinner cruises but were drawn to the quaintness and al-inclusive drinks on the catamaran. The staff were extremely friendly and helpful to show you a good time. The sail included a ride past Diamond Head and then returned toward the sunset over the Pacific. Seeing the many sailboats, paddleboarders, and surfers along the way was fun. We would definitely do it again.
| Rating: | |
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| Packages: | Sunset Sail |
| Attended as: | Couples |
| Posted on: | 2014/09/15 |
| Activity Date: | 2014/09/12 |
Reviewed by: Amy
Soooo Much Fun!! And they are not stingy on the drinks.lol I thought I would have to be asking for drinks but they actually go around often to refill your cup. I was never fully done with my drink. (And my friends and I were racing to finish them!) lol We were on the corner of the sailboat so we got soaked! We didn't mind getting wet though! Everyone must do this! So worth it!
| Rating: | |
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| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2014/09/12 |
| Activity Date: | 2014/09/02 |
Reviewed by: nao
I have visited Hawaii with my family about 30 times, but this was the first time my husband and I participated in this cruise. It was so wonderful that we joined again this time and experienced the best sunset.
30回ほど家族でハワイを訪れていますが、このクルーズには前回夫と初めて参加しました。あまりのすばらしさに今回も参加し、最高のサンセットが経験できました。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/09/10 |
| Activity Date: | 2013/10/03 |
Reviewed by: AnQuanette sidet
We loved the sunset ride. The crew members and caption were professional and fun. The music took us back to our teenage years. Very fun and romantic. The views were awesome. God willing if we get a chance to come back to the island, we will do this again. A must do!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2014/08/30 |
| Activity Date: | 2014/08/26 |
Reviewed by: うさぎどん
Last year, I participated in the Mai Tai Catamaran cruise to see the Hilton fireworks on Friday, and it was so wonderful that I wanted to join again, but I couldn't be there on Friday night this year, so I joined this one instead.
Like last year's fireworks cruise, everyone was from the West, and my husband and I were the only Japanese.
All the explanations were in English, but it wasn't a problem at all.
The fireworks from the catamaran were great, but the sunset was truly beautiful! ☆
I also got to see the amazing sight of a rainbow over Diamond Head ♪
Some other people's experiences mentioned light snacks included, but during our time, there were only unlimited drinks^^; I wonder if it varies by time??
The Mai Tai is easy to drink, like juice.
I hope to take some kind of cruise again the next time I go to Hawaii! ♪
昨年は、金曜日のヒルトンの花火を見るマイタイカタマランのクルーズに参加して、本当に素敵だったのでまた参加したかったのですが、今年は金曜夜にはいられなかったので、こちらに参加しました。
昨年の花火クルーズと同様、みんな欧米人の方で日本人は私達夫婦のみでした。
説明は全て英語ですが、特に問題ありません。
カタマラン船から見る花火も良かったですが、サンセットも本当にキレイでした☆
ダイヤモンドヘッドに虹がかかったスゴイところも見られました♪
他の方の体験談に軽食付きと書かれていましたが、私達の時はドリンク飲み放題のみでした^^; その時によるのでしょうか??
マイタイはジュースのようで飲みやすいです。
また次回ハワイに行った際に、何らかのクルーズ船には乗りたいな~と思います♪
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/08/25 |
| Activity Date: | 2014/08/19 |
Reviewed by: Marco & Alice
We had a really nice time! I got soaked with Waikiki ocean water, which was very refreshing. Worth the ride!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2014/08/24 |
| Activity Date: | 2014/08/03 |
Reviewed by: km222
Please participate thinking of it as an attraction rather than a cocktail cruise. Once we set sail, they serve Mai Tais, and there is an all-you-can-drink option, but the conditions make it hard to enjoy. We continue to pass through areas with high waves, causing the boat to rock, making it difficult to drink or take photos. The splashes from the waves are intense, so it's not a good situation for enjoying drinks or capturing pictures. Also, not wearing a swimsuit was a mistake, as I couldn't fully enjoy the splashes of water. I highly recommend participants come in swimsuits. If you think of it as an attraction in swimwear, you can have a great time, but if you’re looking for a relaxing experience as a couple, it could turn out to be quite challenging, so please be careful.
まずカクテルクルーズと思わずにアトラクションと思って参加してください。
出航したらマイタイを振る舞ってくれ、その後も飲み放題ですが、とても飲める状況にはありません。波の高いポイントを通り続けるので、船が揺れてそれどころではありません。また波の飛沫が激しいので、お酒も写真も撮れる状況にありません。また水着じゃなかったのが失敗で、水飛沫も満喫できませんでした。参加する人は是非水着で参加してください。
水着でのアトラクションと思えば非常に満喫できますが、夫婦でまったりと考えたら大変なことになるのでお気をつけてください。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/08/23 |
| Activity Date: | 2014/08/16 |
Reviewed by: ゆっき
The sunset was really beautiful, and it became a great memory. I got a little tipsy, so I could only drink one cocktail. If you're prone to getting drunk easily, it's definitely a good idea to have some motion sickness medication.
夕陽がとってもきれいで、良い思い出になりました。ちょっと酔ってしまったのでカクテルが1杯しか飲めませんでした。酔いやすいかたは、やはり酔い止め必須かもです。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/23 |
| Activity Date: | 2014/08/18 |
Reviewed by: Lisha
Guys were super friendly, the drinks were good and the view was awesome!!! It's worth the $
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2014/08/22 |
| Activity Date: | 2014/07/30 |
Reviewed by: あらやん
It was my first time in Hawaii, and I ended up acting at the last minute on the day of my visit, but I was able to easily find the place located between Halekulani and Sheraton. They serve all-you-can-drink cocktails that taste like pineapple, and you can also have beer and soft drinks like guava juice and cola. The pineapple cocktail, which was already salty, became extremely salty with the seawater added. I won't forget the beautiful view of the surfers up close and the rainbow that appeared!
ハワイが初めてで当日、ぎりぎりに行動してしまうことになってしまいましたがハレクラニとシェラトンの間のわかりやすい場所にありすぐに見つけることができました。
飲み放題でパイナップル味?のようなカクテルが配られますが、アルコールはビールやらソフトドリンクはグアバドリンクやコーラ等もいただけます。もとから塩辛いようなパイナップルカクテルが海水が入りすごくしょっぱかったです。本場のサーファーを近くでみられたのと虹がかかってすごくきれいだった景色は当分忘れられないかな!
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2014/08/22 |
| Activity Date: | 2014/08/20 |
Reviewed by: Tsurumiファミリー
The cruise itself was pleasant, and we were able to see the sunset, but I have to make a candid comment: the price is a bit high. They say it's an all-you-can-drink Mai Tai, but the alcohol seemed weak, and I hardly felt any buzz. There are other catamaran cruises available in Waikiki, so I don't think I'll be repeating this one.
クルーズ自体は、サンセットも見られましたし気持の良いものでしたが、あえて辛口のコメント。値段が、少々高いです。マイタイ飲み放題といいますが、アルコールが弱いようでほとんど酔いは感じませんでした。ワイキキには、他にもカタマランクルーズは出ているので、リピートはしないと思います。
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2014/08/21 |
| Activity Date: | 2014/08/15 |
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We sincerely apologize for the inconvenience caused during your recent trip. We regret that there was no mention on the activity page about the need to bring an ID, and we were unable to provide you with the latest information. As a gesture of goodwill for the trouble caused, we have issued a partial refund of the tour fee. Further details have been provided in a separate email.
We appreciate your valuable feedback and will strive to provide even better services to ensure your satisfaction in the future. Thank you for your continued support.
VELTRA Customer Support Team
この度は、せっかくのご旅行にも関わらずご不便をおかけし、大変申し訳ございませんでした。
アクティビティページにID持参が必要な旨記載がなく、最新情報をお伝えすることが出来ず申し訳ございませんでした。
お客様へはご迷惑をおかけしましたのでツアー料金の一部ご返金をさせていただきました。別途メールにてご案内差し上げております。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めて参りますので今後ともよろしくお願いします。
VELTRAカスタマーサポートチーム