Reviewed by: Shige
I participated in the trip with my wife. It was unfortunate that the weather was cloudy with light rain, but I was glad to have chosen a window seat as an option. The food was delicious, and we had a great time at the events.
妻との旅行で参加でした。天気が曇り小雨で残念でしたが、船内は窓際をオプションで指定してよかったです。料理も美味しく、イベントも楽しく過ごしました。
| Rating: | |
|---|---|
| Packages: | 1スター(クラブレッグ、ステーキ、BBQチキン) |
| Attended as: | Couples |
| Posted on: | 2022/11/12 |
| Activity Date: | 2022/10/19 |
Reviewed by: Eddie Jones
Was a great time for all of us. We all loved it. The entertainment was great
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/11/09 |
| Activity Date: | 2022/11/07 |
Reviewed by: SHONE
Three families participated. The way the cruise staff engaged everyone was fantastic, and despite the wide age range from 3 years old to 76, everyone had a great time.
3家族で参加しました。 クルーズのスタッフさんの盛り上げ方が最高で3歳児から76歳までと幅広い年齢層ですが全員が楽しく過ごせました。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2022/11/07 |
| Activity Date: | 2022/10/16 |
Reviewed by: Penny Perez
This sunset cruise was an awesome way to end our vacation. The fireworks, food, entertainment and service was phenomenal. Ryan was our server and was so kind and service on point. Can't wait to return
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/11/05 |
| Activity Date: | 2022/10/14 |
Reviewed by: Cindy J
Really enjoyed our Sunset Cruise! The staff was very friendly and welcoming, the food was delicious and the entertainment was great. The entertainers were very talented and went above and beyond to make sure everyone had a great time.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/11/04 |
| Activity Date: | 2022/11/02 |
Reviewed by: John Kannasto
This was fantastic, more than we expected! Great food, drink, music, crew!
Never had so much fun! The entire trip was outstanding. The sunset was amazing! The sailing out of this world. Everyone was enjoying themselves immensly. We even saw a dolphin swimming along side us. Perfect night. I'd recommend this highly, 10+
Next time we are back in Oahu, we will definitely do this again!
Thanks again for an amazing, awesome time.
John and Mary Kannasto
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Cruise |
| Attended as: | Couples |
| Posted on: | 2022/11/01 |
| Activity Date: | 2022/10/15 |
Reviewed by: ひでぼうくん
I opted for a window seat or private seating guarantee, along with a commemorative photo, cake, and sparkling wine. The sparkling wine was delicious, and we received one bottle. We each got a commemorative photo, but if I had known that we would each receive one, I would have posed differently. Unfortunately, we ended up with two similar photos since there was no explanation before the shoot, which was disappointing.
During boarding, it was explained that we would receive a welcome drink plus two additional drinks, totaling three. However, the welcome drink ended up being the sparkling wine we ordered as an option. I brought this up to the staff on board, but it was not accepted. I hope the staff is properly trained on the course content.
The view of Diamond Head and the Waikiki hotels during the cruise was great. The food was generally tasty.
オプションで窓際席またはプライベート席確約+記念写真+ケーキ+スパークリングワインを付けて利用しました。
スパークリングワインはボトル1本で美味しかった。
記念写真は、夫婦に各1枚もらえた。各々が貰えることが分かっていれば、違うポーズをとったのだが、特に説明もないまま撮影されたため、同じような写真を2枚貰うことになり、残念です。
ドリンクは、ウエルカムドリンク+2杯の計3杯分提供されると、乗船時に説明があったが、結果的には、ウエルカムドリンクは、オプションで注文したスパークリングワインにされてしまった。これを船内の店員に申し出たが受け入れられませんでした。コースの内容はしっかりと船内の店員にも教育をしてほしいと思いました。
クルーズ中に見えるダイヤモンドヘッド、ワイキキホテル群の景色はよかったです。
食事は、普通に美味しかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/31 |
| Activity Date: | 2022/10/12 |
Reviewed by: 毎日18,000歩
I had a wonderful night! If I had to say something, it was that I had no idea when the fireworks would start, so I felt like I waited on the deck for a long time. I wish there had been a staff member who understood a bit more Japanese. But it was fun and became a great memory, thank you!
とっても素敵な夜を過ごすことができました!
しいて言えば花火の始まる時間がぜんぜんわからなくてデッキで長らく待った感じです。
もう少し日本語のわかるスタッフがいてくれたらなと思いました。でも楽しくていい思い出になりました、ありがとうございました。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Friends |
| Posted on: | 2022/10/30 |
| Activity Date: | 2022/10/07 |
Reviewed by: TSW & KLH
Had a lovely evening with my fiancé, brother, and his wife. The food was excellent, and the sunset view was gorgeous at the top deck. The live shows were also very enjoyable. An overall wonderful experience that will never be forgotten.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/22 |
Reviewed by: モンステラ
This is my third time on board. There were changes in both the service and the shows compared to before COVID, but my husband was very satisfied. By chance, we were able to take a photo with Diamond Head the day before the full moon.
3回目の乗船です。コロナ前と今回ではサービスもショーも変化はありましたが 夫は大変満足してました。偶然満月の前日にてダイアモンドヘッドとのの写真が撮れました。
| Rating: | |
|---|---|
| Packages: | 1スター(クラブレッグ、ステーキ、BBQチキン) |
| Attended as: | Couples |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/08 |
Reviewed by: Shelby
Super romantic for our honeymoon! Great drinks and pleasantly surprising food! Super fresh food and lots of options! The roast beef was by far my favorite! The hosts were very accommodating and did everything they could in their power to make us feel special! After dinner show was also very entertaining and fun to watch. Everything else was a bonus because the sunset was the real star of the show! Take as many pics as you can!
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/24 |
Reviewed by: Tony S
The pickup was quick and efficient and comfortable from the bus tour company. The guide told us what to expect before we arrived and showed a safety video while we were driving. From there we were escorted to the boat. Then swiftly seated at our table. The inside of the ship was very nice and tables were set and ready to receive us. We were right next to the stage. The live music was awesome and our entertainment was nonstop from a ukulele Hawaiian singer to Jazz saxophone player with a singer, then an amazing array of traditional Hawaiian dancers that brought excitement and energy to the cruise. The day went was Friday so the captain stayed out longer for the Fireworks at the Hilton Hawaiian Village. (Caution if you get motion sickness take precautions Dramamine or motion sickness bands are a must. No joke) It was our wedding anniversary we had the best time and the lobster and steak were amazing.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/21 |
Reviewed by: Erasmo
Everyone is super friendly and fun highly recommended
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/10/21 |
Reviewed by: Azi
I’m very satisfied with their service , I recommend to everyone, very fun , good food , good service
Music, dance , food , all you need for fun night ,
Watching the sunset on the boat was amazing
Thank you for making a memorable time for us
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/09/29 |
Reviewed by: ミッチーYOKOHAMA
The ship was almost full, mainly with tourists from the mainland United States. It was Friday night, and the fireworks from the beach near the Hilton Hotel were beautiful, even if just for a short time. The food was plentiful, with a buffet of fruits and cheeses as well as course meals, which was great, but unfortunately, the tables were small and the spacing between seats was cramped, which was disappointing. You can easily go outside to see the ocean, so I don't think it's necessary to request a seat with an ocean view. Two drink tickets are included, but there were few waitresses, and if you're not careful, you might miss ordering your second drink. I did give a tip, but hardly anyone around me was tipping.
アメリカ本土からの観光客中心に船内はほぼ満席でした。
丁度金曜日の夜でヒルトンホテル辺りの海岸からの花火が短時間ですが綺麗でした。
食事はフルーツ、チーズのバイキングとコース料理とで食べきれないほどあり、良かったのですが、いかんせん、テーブルが小さく、臨席との間隔がギチギチで残念。
海上が見える外へは直ぐに出られるので、特に海の見える席を指定する必要は無いと思います。
ドリンク券2枚付ですが、ウェイトレスが少なく、ウッカリしていると二杯目注文が漏れることに、、、。
私は一応チップを渡しましたが、周りほとんど渡している人は居ませんでした。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/23 |
Reviewed by: Linda
Our servers at the event made a huge difference. Although busy, they were attentive to the guests.
Table setting was elegant. Flowers decorating the meals were beautiful. Didn’t enjoy the drinks as much. Lava flow did not taste right.
Loved the lobster and steak. Seating was great.
Fireworks were beautiful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/23 |
Reviewed by: Jordan
The dinner cruise is worth it. We had the crab legs, steak, and bbq chicken. The crab legs were a little small, but everything else was very tasty. I would recommend this activity and may do it again if I go back to Oahu. The entertainment was also great and enjoyable to watch. The staff on board was also friendly and attentive.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/25 |
Reviewed by: miri
I was worried about whether I could communicate in Japanese, but it was unfounded. I felt relieved because there were Japanese announcements on the shuttle bus to the port.
日本語が通じるか心配だったけれど杞憂でした
港までの送迎バスの中でも日本語のアナウンスがあったので安心した
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/19 |
Reviewed by: きゆか
From the moment we boarded the ship, we were welcomed with dancing, and all the staff greeted us warmly! When they asked about our drinks for the toast, I couldn't catch the English right away, but they kindly used a translation app to help me. Their flexible and friendly service was impressive.
We chose the lowest-ranked buffet course, but all the food was delicious! However, the cake was very sweet, typical of American desserts, so I mostly ate fruit.
Listening to Hawaiian music while watching the sunset over the calm sea made for a perfect memory, and I was able to take lots of photos.
船に乗る前から踊りで出迎えてもらえ、スタッフさんが皆さん明るく迎え入れてくださりました!
乾杯のドリンクを聞かれたときとっさに英語が聞き取れなかったのですが携帯の翻訳機で伝えてくださったりと臨機応変で親切な対応でした。
1番ランク下のビュッフェのコースでしたが、料理もすべて美味しかったです!
ただ、ケーキはアメリカらしいすごく甘すぎる感じだったのでフルーツばかり食べていました。
ハワイの音楽を聴きながら穏やかな海でサンセットが見れて、たくさん写真も撮れたので最高の思い出になりました。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2022/10/13 |
| Activity Date: | 2022/09/14 |
Reviewed by: トミー
I participated in the 3-star course on the day of the fireworks on Friday. I also signed up for the window-side option and commemorative photos.
The dishes are served in order. I joined after seeing a comment that "the plates were taken away while I was taking pictures of the sunset," but if you time it right, that won't happen.
There was also a comment about the shrimp being watery, but I didn't particularly feel that way.
As the start time for the fireworks approaches, everything starts moving at once, so it's a good idea to get there a bit early. You can't see from behind the Americans. However, the duration is shorter than Japanese fireworks festivals (10-15 minutes?), and since it's from a distance, the impact is somewhat lacking.
As it gets closer to the end, it turns into disco time, with female staff bursting into dance, creating a lively atmosphere.
The instructions mentioned that "the fee does not include tips," so I was prepared for that, but I didn't find the right moment to give one.
Near the exit, you can take commemorative photos with a male and female hula dance pair (free). It became a nice memory.
金曜日の花火がある日に3スターコースに参加しました。窓際オプションと記念写真も申し込みました。
料理が順に運ばれて来ます。事前に「夕陽の写真を撮っている内にお皿が下げられた」というコメントを見て参加しましたが、タイミングを見計らえば、そんなことはありません。
「エビが水っぽい」というコメントもありましたが、特には感じませんでした。
花火は、開始時刻が近くなると一斉に動き始めるので、
少し早めに動くのがコツです。米人の後ろからは見えません。ただ、日本の花火大会より時間は短く(10〜15分?)、遠方からなので迫力は今一歩です。
終わり近くになるとディスコタイムとなり、女性従業員が弾けて踊り、盛り上がりました。
説明書に、「代金にはチップが含まれていない」と書いてあったので、心積もりしていましたが、渡すタイミングがありませんでした。
出口付近で、フラダンスの男女ペアと記念撮影してくれます(無料)。いい思い出になりました。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/11 |
| Activity Date: | 2022/10/07 |
Reviewed by: サクラサク
I received two free drink tickets per person. I ordered a drink, but after waiting for many minutes because they were busy, they brought me something without any decorations like flowers. When I tried to use the second ticket, they refused me while speaking rapidly in English. I thought maybe it was already last call and was about to give up when they started taking orders from other guests. I pressed them on why they didn't take my order, but I couldn't understand what they were saying at all. I did receive the ticket, but in the end, they never brought me my drink. It might be due to a staff shortage after COVID, but I think they have the worst staff. Previously, when I participated in a countdown cruise with Five Star, the service was exceptional, but this time, instead of enjoying myself, I felt discriminated against and it made me sad.
フリードリンクチケットを2枚/人もらっていた。チチを注文したが、忙しくて何十分も待ったあげく、花などの飾りもないものが置かれた。二枚めを使おうとすると、英語をまくしたてて、拒否された。もうラストオーダーなのかもと思い、諦めていたら、そのうち、臨席のオーダーを取り始めた。なぜ私のオーダーを受けなかったのかと問い詰めたが、何を言ってるのかさっぱりわからなかった。一応チケットを受け取ったが、結局ドリンクは持ってきてくれなかった。コロナ明けで人手不足なのかもしれないが、最低のスタッフだと思います。以前ファイブスターで、カウントダウンクルーズに参加した時は最高のスタッフのおもてなしだったのに、今回は、楽しめるどころか、差別されて、悲しかったです。
私たちは、クルーズに対するあなたの失望に非常に申し訳なく思っています。
私たちは社内で確認し、改善のための措置を講じました。
私たちは、あなたが望む場合に送信できる詳細を含むVeltraとのフォローアップを行いました。
改めて、あなたの失望した体験に心からお詫び申し上げ、将来再度チャンスをいただけることを願っています。
ありがとうございます。
We are extremely sorry for your disappointment of our cruise.
We have followed internally and took action to improve.
We have followed up with Veltra with more details which can be sent to you if you wish.
Again we sincerely apologize for your disappointed experience and hope you will give us another chance in the future.
Thank you.
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Sam
I would recommend the tour to everyone great view of the city at night.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: A Pham
The views were worth it. Didn’t really like the food. Opt out of photo as you will have time to go around the ship and take your own photos free of charge.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Reviewed by: 4wells4rams
What an enjoyable evening! Beautiful view, nice cuts of meat prepared deliciously, fun entertainment and we met some wonderful people. What a small world, met some folks from a nearby city back home. Strongly encourage you to book a special night- no regrets!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: イッチー
The lobster and the meat were excellent. Of course, the sunset view was also beautiful. We enjoyed a bottle of wine and felt great. The hula dance show and local music performances on the boat were wonderful as well.
ロブスターもお肉も最高。もちろん夕日の沈む景色も。ワインを1本空けていい気持ちでした。船内でのフラダンスショーや地元の歌のパフォーマンスも素晴らしかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/22 |
Reviewed by: Laura
It was just okay. Boarding went quickly and was fairly organized. You weren't too crowded in the dining room, however it was HOT. They need fans. We were sitting on the sunset side on the outside and the sun was in my face the entire meal. Between the sun, heat and movement of the boat I was miserable. I don't normally get seasick, but combined with the extreme heat and lack of breeze I felt like crap. I couldn't wait to get up top where there was a breeze.
The buffet had what was advertised, but it was a minimal selection. In my opinion it left something to be desired, I didn't even eat one plate. The desserts were okay, the fruit was fresh. The wait staff was friendly and efficient.
We did have a spectacular sunset and it is amazing to see from the ship. We missed most of the entertainment because I needed to be up where there was a breeze but people seemed to be enjoying themselves. We went on Friday to see the fireworks. There were so many people topside that we couldn't stand on the side of the ship you needed to be on to watch them. (You want to be on the right side.) We wound up going back to our seats (2nd level) and had a perfect view of the end of the fireworks display. Overall I couldn't wait for the evening to end so I could get off the ship and get into the air conditioning. Personally I would not go again, but as I said a lot of people did seem to be enjoying themselves. I should mention, I'm not overweight, so that is not why I was so hot, they really need fans in those lower areas. Had I not been so miserable because of the heat I may have had a better experience.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/30 |
Reviewed by: Marcella
We went on a Friday for the fireworks. Everything from the food entertainment show and service was over and beyond. Would highly recommend! The sunset was absolutely beautiful.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/30 |
Reviewed by: もんろはん
The views were amazing! And the food was very delicious!
The meeting place was quite far from the hotel, so I thought it might have been better to include round-trip transportation, but I managed with a taxi. On the way there, the road was congested, and I was worried about whether I would make it on time, plus the transportation costs were high, so if you're concerned, you should consider arranging for transportation. On the way back, it wasn't crowded, so it ended up being cheaper (^^).
It was unfortunate that the space between the tables was narrow and felt cramped, but the food was delicious, and having a whole lobster was very impressive! It was tasty!
絶景が楽しめます!そしてご飯もとても美味しかった!
ホテルから集合場所がとても遠かったので、往復で送迎つけるべきだったかなと思ったのですが、タクシーでなんとかなりました。
往路は道が混んでいたので、待ち合わせ時間に間に合うかどうかヒヤヒヤしたのと交通費が高くついたので、心配な方は送迎をつけるべき。
復路は混んでいなかったので安く済みました(^^)
机と机の間隔が狭く、窮屈に感じたのは残念だったのですが、
ご飯も美味しく、ロブスター丸ごと1匹はとても感動しました!美味しかった!
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/03 |
Reviewed by: YOSHI
We used this for the celebration of my parents' longevity (3 people). From departure to return, both the meals and programs were fulfilling, and we had a wonderful time without getting bored at all.
* One person used a wheelchair, but since they could walk a little, we used the regular pickup bus. Upon boarding, we were able to use the elevator preferentially to take our seats.
* The tenderloin steak seems to be part of the regular menu. Since we were a group of five, we included fish (we had the sautéed tuna with butter) in the menu, but I think the steak was the right choice. The fish was also delicious, but the tenderloin was like a filet steak and very tasty (overall, there was nothing that wasn't delicious).
* We boarded on Friday night, and the fireworks from the Hilton were quite impressive. By the way, you might want to choose seats on the ocean side, but the fireworks only go off from one side. If you're not on that side, it will be hard to see (since the fireworks are high, you won't see the whole display), so it might be better to not pay extra for seats and instead step away during the fireworks and sunset to enjoy the view before returning.
* In the show, the jazz part was good, but the Polynesian dance was really great. Even when the ship arrived, it was still ongoing. The finale was a fun, participatory moment for everyone. By the way, if you sit on the ocean side of the stage, it might be hard to see. The opposite side might offer a better view, but there is a chance you could miss out, so it might be best to stay in the middle without paying extra.
In Hawaii, due to the weak yen, everything tends to be expensive, but considering the meals and program content, I think this is a good option.
親の長寿(3名)のお祝いに利用させていただきました。
出航してから戻るまで、食事・プログラムとも充実しており、全く飽きずに楽しい時間を過ごさせていただきました。
*一人車椅子の利用だったのですが、少し歩けたので、通常のピックアップバスを利用させていただきました。乗船時は優先的にエレベーターを利用して着席させていただきました。
*テンダーロインステーキが通常メニューのようです。5名での参加であったので、魚(頂いたのはツナバターソテー)もメニューに入れたのですが、ステーキが正解かと思います。魚も美味しかったのですが、テンダーロインがフィレステーキのようで、とても美味しかったです(全体的に、美味しくないのはありませんでした)。
*金曜日の夜に乗船したのですが、ヒルトンから上がる花火はなかなかのものでした。ちなみに、座席を海側にしたくなりますが、あがるのは片側からのみです。そちらでなければ、見えにくい(花火の高さがあるいので、全体は見えない)となりますので、追加で座席にお金を払わず、花火のタイミング、サンセットのタイミングで離席し、景色を楽しんでから戻るのが良いかもしれません。
*ショーにおいて、ジャズのパートも良かったのですが、ポリネシアンダンスがとても良かったです。船が着いても、まだ終わってませんでした。最後は全員参加型の盛り上がりで楽しかったです。ちなみに座席は、舞台サイドの海側に座ると見えにくくなります。反対側だと見やすいかもしれませんが、外れる可能性もありますので、追加料金を払わず、真ん中で良いかもしれませんね。
ハワイでは円安もあり、全てが高額になりがちですが、食事及びプログラム内容から、悪くない選択肢かと思います。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2022/09/25 |
| Activity Date: | 2022/09/16 |
Reviewed by: Guam Companions
Go on a Friday to catch the Friday night fireworks sponsored by Hilton Hawaiian Village. Usually after dinner is done, and while the performers entertain, guests usually hangout by the side rail outside the dining area, or at the top deck to get good seating/viewing spots until the fireworks. Otherwise, food was mediocre good (we had the crab, steak, and mashed potatoes deal) and complimentary Mai Tai was too sweet with little to no alcohol. Dessert was brought out while guests were in the deck plates. It was between the boat cruise or a luau....we should've tried the luau.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/09/24 |
| Activity Date: | 2022/09/02 |
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お二人がウェルカムのノンアルコールシャンパンを受け取れなかったことをお詫び申し上げます。この件についてフード&ビバレッジのゼネラルマネージャーに報告し、全スタッフにトレーニングを行い、今後は商品提供を見逃さないようにいたします。ポジティブなフィードバックとして、景色やディナーを楽しんでいただけたことを嬉しく思います。お客様のフィードバックを大変感謝しており、常に改善に努めてまいります。改めて、今回ご期待に沿えなかったことを心よりお詫び申し上げます。
I am so sorry to hear that both of you did not received welcome non-alcohol champagne drinks for the toast. We brought up to Food and Beverage General Manager and will train all staff to make sure we do not miss any product offerings. In a positive feedback, we are happy to hear that you enjoyed the views and dinner. We greatly appreciate your feedback so we can always improve. Once again, we sincerely apologize for not meeting your expectation this time.