Reviewed by: ホノルル在住のカズ
This is completely unacceptable. It's understandable that we couldn't see any whales, but the complete lack of announcements was extremely unkind. The worst! When I called to reboard, the rude response from the Japanese staff was the lowest! If there was even one thing to praise, I would mention it, but there is absolutely nothing, only criticism! I am very disappointed.
全く話にならない。クジラは見られなかったのは、そういうのはしょうがない事だが、アナウンスが全くなくて、不親切極まりない。最低!電話で再乗船申し込みをしたら日本人の感じの悪い対応は最低!一つでも褒める事があれば書くけど、全くなくて貶すだけ!非常に残念に思う。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/02/19 |
| Activity Date: | 2017/02/16 |
Reviewed by: Judith
Great things were the weather, water and warmth of the staff. Whale sightings were unfortunately few and at a great distance such that mostly splashes and puffs of water were seen only. Boat was nice, top deck offers the best views. Kids had fun.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2017/02/19 |
| Activity Date: | 2017/01/25 |
Reviewed by: よしあき
The price is a bit high, but I was very satisfied with the breakfast and whale watching. It was a bit cold in January, so I think it's a good idea to bring a hoodie or something similar.
少々値段ははりますが、朝ごはん、ホエールウォッチング大満足です
一月でしたので少々寒かったです。
パーカーなど持って行くといいと思います
Thank you very much for participating in our cruise. We are very pleased to hear that you thoroughly enjoyed the whale watching. As you mentioned, January can have some cold days, so we recommend bringing a jacket. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
ホエールウォッチングを十分にお楽しみいただけました様で大変嬉しく思います。
お客様の仰る通り、一月は気温が低い日がございますので、上着をお持ちいただけたらと思います。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2017/02/18 |
| Activity Date: | 2017/01/27 |
Reviewed by: applebunny
I was very excited to see a real whale right in front of my eyes for the first time. Since the tour was in English, there were many things I didn't understand, but overall, I was satisfied with the tour.
初めて自分の目で本物の鯨を目の前で見れて、とても興奮しました。
英語案内だったので、わからないことも多々ありましたが、
ツアー自体は問題なく満足できました。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching. We will share your feedback regarding the announcements internally. Thank you for your valuable input. All of our staff look forward to welcoming you again.
Star of Honolulu
私共のクルーズにご参加頂き、誠に有難うございました。
クジラの観測をお楽しみいただけました様で大変嬉しく思います。
アナウンスに付きましては、お客様のご意見を社内で共有させていただきます。
貴重なご意見有難うございました。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2017/02/17 |
| Activity Date: | 2015/02/08 |
Reviewed by: さとはる
I was torn about which boat to choose, but since I had already taken a dinner cruise on the Star of Honolulu, I opted for the slightly smaller Majestic. The weather was nice, and the contrast between Diamond Head and the ocean was beautifully visible.
After heading out for a while, I spotted a whale's spout and was able to see its back and tail. After that, I saw quite a few spouts, but I couldn't confirm their full appearance. The boat was rocking quite a bit, and it seemed like many people were feeling a bit worn out, so it might be a good idea for those who are prone to motion sickness to take some medication beforehand. I bought motion sickness pills at ABC and was fine. If you're worried about foreign medication, it's better to bring extra from Japan!
どの船にするか悩みましたが、スターオブホノルル号にはディナークルーズで乗ったので、少し小さめのマジェスティック号にしました。天気も良く、ダイヤモンドヘッドと海のコントラストがキレイに見えました。
沖に出てしばらくすると、クジラの潮吹きが見え、背中、尾びれと見ることが出来ました。その後は潮吹きは結構見えましたが、姿を確認するまでには至りませんでした。結構揺れが激しく、ぐったりしている方も多かった様なので、酔いやすい人は薬を飲んでいった方が良いようです。私はABCで酔い止めを買って飲んだので大丈夫でした。海外の薬が不安なら日本から多目に買っていった方がいいですよ!
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2017/02/17 |
| Activity Date: | 2017/02/13 |
Reviewed by: T.T.
I had a tour scheduled to arrive at Honolulu Airport on February 7th at 7:30. Since I couldn't check into the hotel until after 1 PM, I was wondering what to do because of jet lag, when I found this tour departing at 12:00. I was picked up from the airport around 9:00 and took the Red Line to Aloha Tower, where I boarded the ship without any issues. I'm glad I was able to make good use of my time.
二月7日、7:30にホノルル空港に到着予定のツアーでした。ホテルには午後1時過ぎでないと入れないとの事でしたので、時差ぼけだし、どうしようかと思っていたところ、12:00発のこのツアーを見つけました。空港からホテルに送ってもらったのが、9:00頃で、レッドラインで、アロハタワーに行き無事乗船しました。有効な時間の使い方が出来て良かったです。
Thank you very much for boarding with us. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船頂きまして、誠にありがとうございます。また、ハワイにお越しの際には、ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/02/15 |
| Activity Date: | 2017/02/07 |
Reviewed by: んんん
I participated with a friend.
We didn't see any whales.
Therefore, they were distributing re-boarding tickets towards the end of the cruise (it's a system where you have to go get it yourself, so be careful not to forget!).
Although we didn't see any whales, I had fun just being on the boat!!
However, since it was just simple scenery unless any creatures appeared, I noticed a few children looking bored.
It might be a bit tricky for those with small children...
After disembarking, there was someone who seemed to be the captain, and I was able to take a photo with him (^V^).
I was grateful that he was friendly and posed for the picture.
友人と参加しました。
クジラは見られませんでした。
そのため、クルーズの終わりごろに再乗車券を配布していました(自分でもらいに行くシステムなので忘れないように注意!)。
クジラは見られませんでしたが、私は船に乗るだけで楽しかったです!!
しかし、生き物が出ない限り単純な風景が続くだけなので、退屈そうにしているお子さんがチラホラいました。
小さいお子さんがいらっしゃる方は微妙かもしれません…
下船後、船長さんらしき方がいらっしゃったので一緒に写真を撮っていただきました(^V^)
気さくに写ってくださってありがたかったです。
Thank you very much for boarding with us. We are sorry to hear that you didn't see any whales! However, we are very pleased to know that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船頂きまして、誠にありがとうございました。鯨は見れなかったとの事、申し訳ありません!!でも、楽しんで頂けたご様子で、私どもも大変嬉しく思っております。また、ハワイにお越しの際には、ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2017/02/14 |
| Activity Date: | 2017/02/03 |
Reviewed by: ギャバンス西原
As the title suggests, whether you can see a jump depends on luck at that moment. After waiting for two hours, I finally caught a glimpse of a dorsal fin and saw it spouting water, but I couldn't help but wish to see a more spectacular sight like in the photos. Still, when I spotted it, I was simply thrilled to see it!
Also, if you are prone to motion sickness, it's definitely better to take some medication beforehand. (I usually don't get motion sickness, but I felt a bit queasy...)
I might have just been unlucky, but I think it's better to approach it with the mindset of "I might see a whale during the cruise, how lucky!" rather than "I will definitely see a whale!"
If I could wish for something, it would be great to have more events on the boat, like experiences with Hawaiian instruments, songs, the meaning of hula dancing, and how to move your hands, etc. There seems to be a lack of connection with the participants.
タイトル通りです。ジャンプが見られるかどうかはその時の運次第。
2時間待ってようやく海面から背びれがちらっと、潮を吹いているのが分かったという程度でしたので、思わず、写真のような姿が見たかったなぁと思いました。それでも、見つけた時はいたー!と単純に嬉しかったです。
また、乗り物酔いをする方は絶対に酔い止めを飲んでおいたほうがいいです。(普段乗り物酔いしない自分が少ししましたので。。。)
自分はたまたま運が悪かっただけかもしれませんが、「絶対クジラを見る!と意気込んで行く」というよりは、「クルーズ中にクジラが見えた、ラッキー」という感覚で行くくらいがちょうどいいかなと思いました。
欲を言えば、船の中でイベント毎がもっとあるとよかったです。例えばハワイの楽器体験・歌・フラダンスの意味・手の動かし方等々。参加者との連帯感にかける所がある。
| Rating: | |
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| Packages: | 通常プラン |
| Attended as: | Friends |
| Posted on: | 2017/02/14 |
| Activity Date: | 2017/02/09 |
Reviewed by: johnschettko
Excellent Crew involvement, Breakfast was good. No Whale sighting due too choppy water and high winds.
| Rating: | |
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| Packages: | Morning Whale Watching Cruise with Breakfast Buffet - Most Popular! (2 Hours) |
| Attended as: | Couples |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/02/06 |
Reviewed by: Cheryl Oltman
Loved it!!! Most Perfect wedding ever! The staff was amazing, dinner, everything was wonderful. Highly recommend this. Thank you so very much, loved it all. Cheryl
| Rating: | |
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| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2017/02/10 |
| Activity Date: | 2017/02/03 |
Reviewed by: Frank
The food was good, the music was great, the entertainment was great, but I wish I would have purchased the better package. We were in an area with a bunch of younger tourists and we felt out of place.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2017/02/07 |
| Activity Date: | 2016/11/16 |
Reviewed by: Jay Jay
This tour was very enjoyable. Even though we didn't get to see but one whale. The captain and crew made every effort to locate them. And we did encounter a whale but the whale didn't want to entertain us which is no fault of the crew. The boat ride itself was nice and relaxing. I would definitely do it again.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Friends |
| Posted on: | 2017/02/07 |
| Activity Date: | 2017/02/02 |
Reviewed by: Jerry
We celebrated our wedding anniversary last December 17, 2016 aboard the Star of Honolulu Sunset dinner cruise and it was a very memorable experienced we had. The ship was clean, foods were very good, staff are super friendly and attentive and the emcee and dancers are spectacular. Everyone participated either with singing or dancing. It's was just plain AWESOME, Thank You.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2017/02/06 |
| Activity Date: | 2016/12/17 |
Reviewed by: Jen Chen
I flew from Los Angeles to celebrate a best friend's birthday in January 2017, and made up another friend's and my own birthday (in November). I treated my friends and myself with the Five Star - Luxury French Cuisine with Live Jazz. It's was a great evening with the hula dancer's Happy Birthday song to my friend, the waiters cordial and professional service, delicious meal, conversation/fellowship time, pianist and jazz music performance which was very interactive with the guests, and nice view of the Sunset, Wikikki hotel "forest" and Diamond Head. Everything was perfect! Absolutely loved it. And it's a great and memorial experience for my friends, too! Thank you all for serving us!
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Friends |
| Posted on: | 2017/02/06 |
| Activity Date: | 2017/01/18 |
Reviewed by: あるぱか
It was a tour of about two and a half hours. There were explanations about whales in Japanese, and we were able to see whales as well. Since there is a meal included, I think you can enjoy it while taking breaks.
約2時間半ほどのツアーでした。
日本語でのクジラの説明等もありながら、クジラも見ることができました。
食事もあるので、休憩しながら楽しめると思います。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2017/02/05 |
| Activity Date: | 2017/02/01 |
Reviewed by: Bob
Beautiful cruise overlooking the Waikiki beach front. The buffet was good with plenty of variety and tasty food. wonderful on board entertainment with passenger participation wife has a bad knee and the crew went out of their way to get a wheelchair and move around to and from the bus to ship to the bus.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2017/02/04 |
| Activity Date: | 2017/01/14 |
Reviewed by: Javier Manuel mejia
It was my first time going to Oahu n I was really excited to go on STAR OF HONOLULU n I absolutely loved it so much That I am already planning to come back again this year...
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2017/02/04 |
| Activity Date: | 2017/01/15 |
Reviewed by: Ms. Ems
I was so excited to see whales and I wasn't disappointed! Guaranteed indeed.
We saw a few pod of whales and it was always entertaining to watch them swim by and see their blows. I actually saw one that threw its tail out of the water up close when I was heading to the restroom, but very quickly that no one noticed it I think. I just got lucky, haha!
It was a nice cruise, great customer service from the crew, delicious food, and gorgeous views of the Waikiki coastline and Diamond Head! There were fun activities on board too like lei making, ukulele lessons, and hula lessons. I really enjoyed the trip! I was with a group of friends but as a mom, I would definitely recommend this for families with young children as well, it's a great activity for all ages so anyone are welcome!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2017/02/03 |
Reviewed by: KMB
I booked a plan without pick-up. The check-in location listed on the voucher is the Paradise cruise office, but in reality, there is no such office, so you need to check in at the Stat of Honolulu reservation office.
The breakfast isn't particularly delicious, but I was able to enjoy warm dishes and coffee.
About two hours after departure, we spotted a whale just 20 meters from the boat! We were lucky to see it.
Since the boat is quite large, positioning is also important.
送迎無しのプランを予約。バウチャー記載のチェックイン場所はParadise cruise officeとありますが、実際にはそんなオフィスは無く、Stat of Honolulu reservation office にてチェックインを行うので注意が必要です。
朝食は大して美味しくありませんが、暖かい料理とコーヒーを楽しめました。
出発から2時間ほどすると、船から20メートル先にクジラが!!運良く見ることができました。
船はかなり大きい為、ポジショニングも大事になると思います。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船頂きまして、誠にありがとうございました。また、ハワイにお越しの際には、ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/02/02 |
| Activity Date: | 2017/01/29 |
Reviewed by: にゃんたろー
The scrambled eggs were a bit hard, I felt (^_^;)
But it was great to see the whales, and my family was happy!
The whales were amazing, and the scenery was incredibly beautiful; I was moved!
スクランブルエッグが少し硬かったかなーと言う感じでした(^_^;)
でも、クジラも観れて家族もよろこんでいたので良かったです!
クジラもですか、景色が凄くキレイで感動しました!
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the whales and the scenery. It sounds like you participated on a beautiful day! The photos you shared are also very beautifully taken. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
クジラや景色をお楽しみいただけました様で大変嬉しく思います。
お天気のとても良い日にご参加だったのですね!
掲載いただきましたお写真もとても綺麗に撮れていますね。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2017/01/31 |
| Activity Date: | 2017/01/28 |
Reviewed by: まっさん
I took my mother who uses a wheelchair. The ship had elevators, and we enjoyed a leisurely breakfast while experiencing a graceful cruise. Of course, we were able to see whales multiple times, and I am very satisfied.
車椅子利用の母を連れていきました。船内にはエレベーターもあり、ゆったりと朝食をいただきながら優雅なクルーズを楽しめました。
もちろんクジラも複数回見ることができ、満足しています。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the whale watching. Please do come again with your mother. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
ホエールウォッチをお楽しみいただけました様で大変嬉しく思います。
是非またお母様とご一緒にいらして下さい。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2017/01/29 |
| Activity Date: | 2017/01/19 |
Reviewed by: DannaJ
We got to see several whales and got some great pictures of breaches and blows. I was skeptical but was very happily surprised and would do it again next time I'm in Hawaii!
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Couples |
| Posted on: | 2017/01/29 |
| Activity Date: | 2017/01/26 |
Reviewed by: Bee
This was the first tour we took on our first trip to Hawaii in April of 2016. It was absolutely amazing. We had a good time on the Star of Honolulu except it was rather windy that day. Had a blast, regardless! There were several whale sightings but, not close enough to see them which was disappointing. The breakfast was fantastic. We spent time walking about the ship taking some wonderful photos. We would definitely book another cruise when we return again.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families |
| Posted on: | 2017/01/25 |
| Activity Date: | 2016/04/07 |
Reviewed by: La Von
This was the first tour I took on my first trip to Hawaii. It was absolutely amazing.
| Rating: | |
|---|---|
| Packages: | 2.5 Hour Afternoon Premier Cruise with Lunch Buffet & Roast Beef Carving Station |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/24 |
| Activity Date: | 2017/01/21 |
Reviewed by: simapon
I saw the whales' spouts and backs, but I felt a bit of a gap compared to the image I had in mind. However, considering it was a morning cruise off Waikiki, I think it was still quite enjoyable.
クジラの潮吹きや背中は見えましたが、イメージしてるクジラの姿とは少しギャップを感じました。ただ、朝のワイキキ沖クルーズと思えば十分アリかなと思います。
Thank you very much for participating in our cruise. On days when we encounter active whales, we can see spectacular jumps. Please come back to search for such whales again. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
アクティブなクジラに遭遇出来た日は豪快なジャンプが見られます。
是非また、そんなクジラを探しにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/01/24 |
| Activity Date: | 2017/01/19 |
Reviewed by: Jeff
The overall cruise was extremely disappointing because throughout the entire cruise we saw a single whale spout either 4 or 5 times as it exhaled and a brief cloud of mist was observable for about 2 seconds. Because the spouts were so brief, I only actually saw 2 of them. However, technically, we did see a whale and were not eligible for a free re-booking.
I don't blame Star of Honolulu for the lack of whales - they are wild animals! But, I did expect more from them and am disappointed that seeing mist from a whale for a total of less than 20 seconds in a multi-hour cruise at least 100 yards away is considered a whale sighting.
Other than the lack of seeing whales - which was the entire point of going on the cruise! - the cruise itself is actually pretty good. The employees were very friendly, the food was better than expected (bring your own coffee though), and the views of Oahu from the ocean are gorgeous.
The ship is a bit dated and worn around the edges, but it was clean and offered a lot of indoor and outdoor viewing options. Because there are 4 decks, I never felt like it was crowded even though there were a lot of people on board.
| Rating: | |
|---|---|
| Packages: | Morning Whale Watching Cruise with Breakfast Buffet - Most Popular! (2 Hours) |
| Attended as: | Couples |
| Posted on: | 2017/01/24 |
| Activity Date: | 2017/01/21 |
Reviewed by: マキマリイ
I was nervous about whether we would actually get to see it, but we were able to see it clearly, and the kids were thrilled! Even if we hadn't seen it, I felt that cruising would have been enough, so I'm really glad we participated.
実際に見れるかドキドキでしたが、しっかりと見ることができて子供も大喜びでした!
見れなくてもクルージングできればいっかという感じでしたので本当に参加して良かったです。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and that your children were happy as well. Please do come and visit us again. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
クジラの観測をお楽しみいただき、お子様にも喜んでいただけました様で大変嬉しく思います。
是非また遊びにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2017/01/22 |
| Activity Date: | 2017/01/16 |
Reviewed by: ぴくしぃ
I participated with my friend's family, and as we got closer to the area, we were able to see the spouts several times. However, since we were only able to see the spouts from quite a distance, the kids started saying it was "boring."
Just when I thought we probably wouldn't see any jumps like those in the photos, the whales put on a fantastic show.
We were able to see all the whale behaviors listed on the ship, and we were very satisfied. Both the kids and the parents were thrilled to finish the tour. I know that since they are living creatures, it might not be like this every time.
友人家族と参加しましたが、ポイント付近に近づくとすぐに潮吹きが何度もみれました。
しかし、かなり離れたところからたまに上がる潮吹きを見ていただけなので、子供たちが「つまらない」と言い始めてしまいました。
あぁ、写真で見られるようなジャンプとかはなかなか見られないんだなと思っていたら、クジラの大サービスが始まりました。
船内に書いてあるクジラの行動パターンはすべてみられる事が出来て大満足です。
子供たちも親も大興奮でツアーを終えることが出来ました。
相手は生き物なので毎回こうはいかないと思いますが。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you back on board when you visit Hawaii again.
この度は、ご乗船頂きまして、誠にありがとうございました。楽しめて頂けたご様子で、私どもも大変嬉しく思っております、ハワイにお越しの際には、またご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2017/01/19 |
| Activity Date: | 2017/01/08 |
Reviewed by: ことり
I didn't see any whales, sea turtles, or dolphins at all. I would appreciate some further explanation regarding the inability to see whales. I believe there was only audio recording, and there were no special announcements. They were distributing tickets for reboarding the next day to those who wanted them, but I couldn't use them due to other plans. Although there is a policy that refunds are not available, I think it would be nice to have some consideration, such as a souvenir, in case we didn't see anything.
クジラもウミガメイルカももいっさい何も見れませんでした。
クジラが見れないことについて何かもう少し解説などあればと思います。
録音の音声だけで、特別なアナウンスはなかったと思います。
翌日再乗船できるチケットを希望者に配布していましたが、他の予定もあるので利用できませんでした。
返金はできないという規定ですが、見れなかった場合には記念品などの配慮があってもよいのではと思いました。
Thank you very much for participating in our cruise.
We are very sorry to hear that you were unable to observe any whales this time.
We will translate your comments into English and forward them to the responsible manager to help improve future cruises.
Thank you for your valuable feedback.
We look forward to welcoming you back again.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回はクジラをご観測いただけなかったとの事で大変残念に思います。
いただきましたコメントは英語訳の上、担当のマネージャーに転送させて頂き、
今後のクルーズ改善に役立たせて頂きます。
貴重なご意見有難うございました。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2017/01/18 |
| Activity Date: | 2017/01/10 |
Reviewed by: Joe
We didn't pay for the meal, instead we ate ahead of time. We had a nice time. Saw some whales, but not very close. Still it was worth the price for a morning out on the ocean.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families |
| Posted on: | 2017/01/17 |
| Activity Date: | 2017/01/03 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in our cruise.
We are very sorry to hear that you were unable to fully enjoy our cruise.
We also apologize for the disappointment caused by our service.
We will report this matter to the manager and strive to improve our service in the future.
Thank you for your valuable feedback.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
私共のクルーズを十分にお楽しみいただけなかった事大変残念に思います。
また、サービス面で深いな思いをさせてしまった事、申し訳ございませんでした。
こちらの件に関しましては、マネージャーに報告させて頂き、今後のサービス改善に努めさせていただきます。
貴重なご意見有難うございました。
スターオブホノルル