Reviewed by: shishi
Every year, I spend New Year's in Hawaii. I usually watch the New Year's fireworks from the beach, but this time I saw them from a boat for the first time, and I was moved by the combination of the night view and the fireworks!!! I want to sign up again for next year.
毎年、ハワイで年末年始を過ごします。
いつもはビーチから年越し花火を見ますが、
今回は初めて船から見て、夜景と花火のコラボに感動しました!!!
また来年も申し込みたいと思っています。
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2017/12/31 |
Reviewed by: Hiro
There were three adults and three children (ages 7, 5, and 1). We were able to check in without any crowding, and the crew's service was good, just like last time. However, the main attraction, the whales, were only spotted about three times from a distance, with just their spouts and backs visible. It seemed that the children didn't find it very interesting. The adults might be satisfied with the views of Waikiki and Diamond Head from the sea, but it seems the children would have preferred something more engaging. However, I think they would have been excited if we could have seen the whales up close.
大人三人と、子供三人(7.5.1歳)混み合うことも無く受付を済ませクルーの対応も、前回同様良かったのです。しかし、肝心のクジラは、船から離れた地点て、クジラの潮吹きと背中が3回程確認できたレベルでしたので、子供達には、あまり面白く無かったようです。大人は、海から眺めるワイキキやダイヤモンドヘッド等でも、満足すると思いますが、子供達には、確実に楽しめる物の方が良かった様です。でも、間近で見れたらテンション上がってくれると思いますが。
Thank you very much for joining our cruise again.
We are very sorry that you were unable to fully enjoy the whale watching this time.
There are days when you can see the magnificent jumps of the whales, so please do come back and challenge yourself again.
All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズに再度お越し頂き、誠に有難うございました。
今回は鯨の観測を十分にお楽しみいただけなかった事、大変残念に思います。
豪快な鯨のジャンプを見られる日もございますので、是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/15 |
| Activity Date: | 2018/01/10 |
Reviewed by: Doorsqq
The weather was nice and the cruise was great, but the transportation information was insufficient. Even though I arrived before the meeting time, I couldn't get on the bus and had to use a taxi at my own expense.
天候もよくクルーズはよかったのですが送迎の案内が不十分で集合時間前に行ったにもかかわらずバスに乗れず実費でタクシーを利用した
Thank you for using our services.
However, we sincerely apologize for the inconvenience caused during your transportation.
We have confirmed the situation with the operating company for that day.
On that day, we were waiting for you at DFS as previously informed, but unfortunately, we were unable to meet you.
We called your name and waited until 4:13 PM, but since we could not meet you, you ultimately had to use a taxi, for which we apologize.
We take your feedback seriously and will work with the local operating company to improve our services.
Thank you very much for your valuable feedback.
VELTRA Customer Support Team
この度はご利用いただきまして、ありがとうございました。
しかしながら、送迎でご不便をおかけいたしましたこと心よりお詫び申し上げます。
当日の状況を催行会社に確認いたしました。
当日は、事前にお知らせさせていただいておりましたDFSにてお客様をお待ちしておりましたが、あいにくお会いできなかったと報告がございました。
16時13分までお客様のお名前をお呼びしお待ちしておりましたが、実際にお会いできず、最終的にタクシーをご利用になられましたこと、お詫び申し上げます。
お客様からのお言葉を真摯に受け止め、現地催行会社と共に、サービス向上に努めさせていただきます。
この度は、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
====
| Rating: | |
|---|---|
| Packages: | アペタイザー&ドリンク飲み放題+花火観賞<金曜日限定>(2019年3月まで) |
| Attended as: | Families |
| Posted on: | 2018/01/15 |
| Activity Date: | 2018/01/05 |
Reviewed by: ハワイ大好き
The ship was large, and there was no rocking at all, but unfortunately, we didn't see any whales. It seems that it really depends a lot on luck...
船は大きく、揺れは全くありませんでしたが、肝心の鯨は見れませんでした。
やはり、運によるところが大きいのでしょう。。。
Thank you very much for joining our cruise. We are very sorry to hear that you were unable to see any whales this time. Please do come back and try again. All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
今回は鯨を観測できなかったとの事、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/13 |
| Activity Date: | 2017/12/24 |
Reviewed by: ゆせら
I woke up early, but it's disappointing that I couldn't see any whales. When you can't see them, you can get a re-boarding ticket, but the period is too short. Since I went on the last day of my trip, it ended up being a waste of money. My kids were also disappointed, which made me sad. I wonder if it's really true that there's a 95% chance of seeing them. If I ended up in that remaining 5%, that's just too unlucky.
朝早く起きたのに、くじらが見られず残念。。
見られないときは再乗船チケットもらえるけど、期間短すぎ。。
旅行最終日に行っちゃったから、結局お金の無駄になった。。
子供もがっかりしてて、悲しくなった。。
95%の確率で見られるって本当なのかな。
その残り5%になったなら、運悪すぎる。。
Thank you very much for participating in our cruise. We are truly sorry that you were unable to enjoy whale watching this time, and that you could not use the top-tier ticket. There are times when you can witness the spectacular jumps of active whales, so please do come back and give it another try. All of our staff are looking forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけず、また最上船チケットもご利用いただく事ができず、大変残念に思います。
アクティブな鯨の豪快なジャンプをご覧いただける時もございますので、是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/10 |
| Activity Date: | 2018/01/07 |
Reviewed by: yuko
I had heard that encounters are quite rare, but I was satisfied to see the tail fin come out of the water and spouts several times. However, they were only visible from a distance, so I wish I had brought binoculars. It would be great if they could offer binoculars for rent on the boat, even on a deposit basis. I recommend that future participants bring their own binoculars.
なかなか出会えないと聞いていましたが、尾びれが水面から出たのや潮吹きも何回も見られて、それ自体は満足でした。しかし、遠くに小さくしか見えなかったので、双眼鏡を持っていったらよかったと思いました。船内でデポジット式で良いので、貸し出ししてもらえるとありがたいです。これから参加される方には双眼鏡持参をお奨めします。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2018/01/09 |
| Activity Date: | 2018/01/03 |
Reviewed by: ちびたん
We gathered at Aloha Tower in the morning. The shuttle costs $14, so we took THE BUS, which was fine. A whale seemed to appear for a moment, but we couldn't see it due to the boat's location. Still, we enjoyed the beautiful views of Diamond Head and the hotels. It was a bit disappointing, though...
朝からアロハタワー集合です。送迎は14ドルかかりますのでTHE BUSで行きましたが問題なく行けますよ。一瞬クジラは現われたようですが、船の場所の関係で見れませんでした。それでも、ダイヤモンドヘッドやホテルの美しい景色は楽しめました。残念でしたが・・・
Thank you very much for joining our cruise.
We are very sorry that you were not able to fully enjoy whale watching this time.
Please do come back and give it another try.
All of our staff are looking forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越しいただき誠に有難うございました。
今回は十分に鯨の観測をお楽しみいただけず、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/08 |
| Activity Date: | 2018/01/04 |
Reviewed by: ポチ子
We participated with a friend to relieve the fatigue from the Honolulu Marathon. We had a great time taking videos and photos, and interacting with others who participated in the marathon. The ship was luxuriously designed for its size (it’s not that big, so it can sway easily). The night view of Honolulu from the sea was beautiful.
I had low expectations for the food and was prepared for the possibility of seasickness, which is why I thought, "It was as I expected." I believe it's important to read various experiences carefully and think about them, which I will elaborate on later.
Above all, newlyweds should be particularly cautious, as seasickness and the night view can be greatly affected by the weather. The day we boarded was cloudy, and the ship swayed more than I anticipated (it was unsteady enough to make walking difficult). We enjoyed ourselves without getting seasick, but I saw newlyweds who were both feeling unwell, and one was down while the other was supporting them. Depending on the weather, it could turn into a terrible tour, and it was sad to see.
Regarding the food, it was "quite disappointing." I can't say it was delicious. The cake was "just sweet" (buffet style). We chose the second-highest lobster course, but it felt more like "Instagram-worthy." I think it would be wiser to have a slightly fancy dinner at a hotel for the price we paid. I recommend going without expecting much from the food. We were satisfied to eat lobster, which we rarely have the chance to enjoy, but... expectations should be kept low.
Upon boarding, a welcome drink was provided, but the deep blue cocktail had a very disappointing taste. I regretted not choosing the pink juice.
The dress code was relatively casual. We went in dresses suitable for going out, enjoying a bit of style, but a cardigan is essential (in December). It gets a bit chilly with the night breeze.
The number of participants was quite large, possibly due to the timing of the Honolulu Marathon, which was a bit disappointing as it didn’t create a relaxed atmosphere.
私達はホノルルマラソンの疲れを癒すために友達と2人で参加しました 私達は動画や写真を撮影したり、ホノルルマラソンに同じように参加した人との交流など楽しい時間となりました。船の中は大きさの割に豪華な作りになっていました(そこまで大きな船ではありません。つまり、揺れやすいです。)
海から見るホノルルの夜景も綺麗でした
「思っていた通りだった」というのは、食事を期待しなかったことと、船酔いしてしまう可能性を覚悟していたからでした。後ほど詳しく書きますが様々な体験談をしっかり読んで考えるべきだと思います。
なによりも、新婚旅行の人は特に注意が必要です船酔いも夜景も天気に大きく左右されるからです。私達が乗船した日は曇りで思った以上に船が揺れました。(歩くのはフラフラするくらい)私達は酔わずに楽しめましたが、新婚旅行で来られていた方々が2人ともダウンしていたり、片方がダウンして寄り添っていたりと天気次第では最悪なツアーになる可能性があります。見ていても可哀想な状態でした
また、食事に関しては「かなりイマイチ」です。美味しいとは言えません。特にケーキは「甘いだけ」でした。(バイキング)私たちは上から2番目のロブスターのコースにしたのですが、「写真映えする」と言った感じですこの金額を払うのならば、ホテルで少し豪華なディナーを食べる方が賢いと私は思います。
行く方は食事は期待しないで行くことをお勧めします。私達は滅多に食べる機会のないロブスターを食べられて満足でしたが、、、期待はしてはいけません。
乗船するとウェルカムドリンクが用意されていますが、濃いブルーのカクテルはとてもイマイチな味ですピンクのジュースを選べば良かったと後悔しました。
服装は割と自由でした。私達はお出かけ用のワンピースでオシャレを少し楽しむ感覚で行きました羽織るカーディガンなどは欠かせません。(12月)夜風を浴びるので少し寒いです。
参加人数はホノルルマラソンの時期だったからかとても多く、ゆったりとした雰囲気ではなかったのは少し残念でした。
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Friends |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/12/11 |
Reviewed by: ユミー
I participated on December 30th. It was a clear day, perfect for a cruise.
Be careful, as the shuttle bus was too cold.
The ship was larger than expected, which got me excited.
We spotted whales about eight times!!!
The other guests were also thrilled, and we were able to finish the cruise in a wonderful atmosphere.
12月30日に参加しました。快晴でクルーズ日和でした。
お迎えのバスが寒すぎるので注意が必要です。
船は想定より大きく、テンションあがりました。
クジラは8回くらい姿を現してくれました!!!
他のお客さんも大興奮で素晴らしい雰囲気の中クルーズを
終えることが出来ました。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/12/30 |
Reviewed by: tsubacyan
The staff was kind, and although the food didn't quite suit my taste, the service was excellent. For the price, there was a generous amount of offerings, and as it was my first time participating, I was very satisfied.
スタッフが親切でお食事はあまり口に合いませんでしたがサービスは最高です。値段の割に盛りだくさんの内容が用意されていて初めての参加でしたが大満足でした。
Thank you very much for participating in our cruise.
We are sorry to hear that the food did not suit your taste, but we are glad to know that you were satisfied with the service.
We hope you will visit us again.
All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
お食事がお口に合いませんでしたのは残念ですが、サービスにご満足頂けました様で嬉く思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/31 |
Reviewed by: tsubacyan
The staff was friendly, and although the food didn't quite suit my taste, the service was excellent. For the price, there was a generous amount of offerings, and as it was my first time participating, I was very satisfied.
スタッフが親切でお食事はあまり口に合いませんでしたがサービスは最高です。値段の割に盛りだくさんの内容が用意されていて初めての参加でしたが大満足でした。
Thank you for boarding.
Star of Honolulu
ご乗船有難うございました。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/31 |
Reviewed by: まだかゆい
I have used the Star of Honolulu countdown before, and I recommend the Polynesian Show version. The jazz performance I attended previously had a nice, calm atmosphere, but the countdown really needs to be lively! The fireworks were beautifully visible right in front of us. However, the dinner with tough and flavorless steak and an incredibly chewy lobster was quite disappointing, so let's just say that was part of the experience...
以前もスターオブホノルルのカウントダウンは利用しているのですが、ポリネシアンショーバージョンがおすすめです。以前参加したジャズ演奏も落ち着いた感じがそれなりに良かったのですが、やはりカウントダウンは盛り上がらなきゃ!花火も真正面に綺麗に見えました。しかし硬くて味のないステーキと噛みごたえが半端ないロブスターのディナーはかなりお粗末なので、その辺はご愛嬌という事で。。。
Thank you very much for joining our cruise.
We are very pleased to hear that you enjoyed the countdown with us on board.
We will share your comments regarding the meals internally and use them to improve in the future.
Thank you for your valuable feedback.
All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
船上で、私共と一緒にカウントダウンをお楽しみ頂けました様で大変嬉しく思います。
お食事に付きましてのコメントは社内で共有させて頂き、今後の改善に役立たせて頂きます。
貴重なご意見有難うございました。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Couples |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/12/31 |
Reviewed by: naosan108
I made a reservation on December 27, 2017, but it was changed to the next day due to bad weather. The change was smooth. On the 28th, the weather improved, and I was able to see many whales. My mother, who needs assistance walking, did not go up to the deck, but we were able to see plenty of whales from inside the boat. For lunch, it was a do-it-yourself burger sandwich, which was nice. There were also fruits and cookies available. The guitar player on board was exceptionally talented. Personally, I thought he resembled Kuwaman from Rats & Star (laughs). Compared to the Star of Honolulu, this is a smaller boat, giving it a homey feel, and the captain's gentlemanly demeanor was wonderful. I am very satisfied.
2017,12,27で申し込みしましたが、悪天候のため翌日に変更。変更もスムースでした。28日はお天気も回復した、たくさんクジラが見れました。歩行に補助が必要な母はデッキにあがることはありませんでしたが、船内でも十分クジラをみることができました。ランチはいわゆるバーガーサンドを自分ですきな具合でつくるって感じですね。フルーツやクッキーなどもありました。なんといっても船内にいたギター演奏者のうまさといったら格別でした。個人的感想ですが、元ラッツアンドスターのくわまんに似ていました(笑)スターオブホノルル号にくらべて小さな船ですので、アットホームな感じで船長さんの紳士ぶりも素敵。大変満足です。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/12/27 |
Reviewed by: Javier Manuel mejia
Best service, show and this young woman was my server the first time I went n I was so surprised when I show her the picture that I took the first time that she remember me and my OHANA . my experience overall was fantastic and that's why I decided to do it again...MAHALO for this beautiful and wonderful experience...
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/05 |
| Activity Date: | 2018/01/02 |
Reviewed by: ジョニーくん
I was looking forward to seeing whales, dolphins, and turtles, but I was disappointed that I didn't see anything. It's no good to have too high expectations. The weather was nice, so the view was good.
くじらやイルカカメなど楽しみにしていましたが何も見れず残念でした。期待しすぎるとダメですね。天気は良かったので眺めは良かったです。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you back on board when you visit Hawaii again.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/31 |
Reviewed by: clownsy
My first time in Hawaii! My first countdown cruise! It was amazing! Welcoming the New Year in another country with a countdown of 3, 2, 1! People from all over the world came together and shouted "Happy New Year!" The food was delicious, and there were goodies on the table, making it a very enjoyable and dreamlike moment! I definitely want to participate again.
初ハワイ!初カウントダウンクルーズ!最高でした!他国で新年を迎える、3.2.1のカウントダウン!どこの国の人も1つになって、ハッピーニューイヤーを叫びました!食事も美味しく、テーブルには、グッズが置かれて、とても楽しく夢のようなひと時でした!また、是非参加したいです。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/31 |
Reviewed by: まいこ
Unfortunately, I wasn't able to see any whales. The day before my participation, there was record heavy rain, so I was worried about the weather, but fortunately, we were blessed with good weather. I decided to enjoy the cruise around Waikiki instead of focusing on whale watching.
I think the cruise duration was about an hour and a half. If whales can be seen from that distance, it seems they come quite close to the Waikiki area.
I signed up for a course without breakfast, but I thought at least drinks would be provided, so it might be a good idea to bring water or bottled drinks.
Also, I heard that if you don't see any whales, you can get a ticket for the next cruise, but I didn't hear anything about that. Where should I inquire about this?
残念ながらクジラは見れませんでした。参加前々日が記録的な大雨だったので、天気が心配でしたが、幸いに好天に恵まれ、クジラウォッチングではなくクルーズと割り切ることにして、ワイキキ周辺を楽しみました。
クルーズ乗船時間は賞味1時間半程度かと思います。あれくらいの距離の移動でクジラが見られるのでしたら、ワイキキ周辺近くまで近づいてくるのだなと思いました。
朝食なしのコースで申し込みましたが、飲み物くらいは出されると思っていたので、お水やペットボトルのドリンクを持ち込んだ方がいいかもしれません。
それから、クジラを見られなかったときの次回乗船券をいただけるということでしたが、そういったお話しはなく、これはどこで聞いたらいいのでしょう?
Thank you very much for boarding with us. The re-boarding ticket is valid until April 5, 2018. If you have plans to board again before that date, please let us know when making your reservation, and we will treat it as a re-boarding ticket. If you have any other questions, please feel free to contact us.
この度はご乗船頂きまして、誠に有難うございます。再ご乗船券は2018年4月5日までとなっております。それまでにご乗船のご予定がございましたら、ご予約時にその旨お伝い頂ければ、再ご乗船券扱いにさせて頂きます。その他、ご不明な点がございましたら、お気軽にお問い合わせ下さいませ。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/28 |
Reviewed by: M.Okonogi
The food and Polynesian dance were great. I participated alone, but I was able to chat a bit with a Japanese couple sitting next to me. I also thought that having a designated waiter for each table contributed to the smooth service.
料理もポリネシアンダンスもよかったです。一人参加だったのですが、隣の日本人夫婦の方と少しお話ができました。また、テーブルごとに担当のウエイターが決まっていることも、スムーズな対応につながるのだと思いました。
Thank you very much for participating in our New Year's Eve cruise. We are very pleased to hear that you enjoyed meeting the person next to you. Please come again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のニューイヤーズイブクルーズにご参加頂き、誠に有難うございました。
お隣の方との出会いもお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/03 |
| Activity Date: | 2017/12/31 |
Reviewed by: Hinata
I didn't like that it took a long time to be picked up by a shared vehicle, so I chose the meet-up plan. I went to the location indicated on the map, which was the center of Aloha Marketplace, but there was no ticket center. I tried calling the local phone number, but it didn't connect, and time was running out, causing me to panic. In the end, I asked a crew member from another boat, who told me that there was a ticket booth next to the boat I was supposed to board, and I barely made it in time. I think the explanation was insufficient. I would like the meet-up location to be accurately provided. I couldn't see any whales, which was the worst part.
混載車での送迎で時間がかかるのが嫌なので現地集合プランを選択しました。現地集合の場所はこちらと地図に示されていたアロハマーケットプレイスの中心にへ行きましたがチケットサンターがありません。現地電話番号に電話をしても繋がらず時間も迫りあたふた。結局、別の船の乗務員さんに聞いて乗る船の横にチケットブースがあると教えてもらいギリギリ間に合いましたが説明不足だと思います。現地集合の場所を正確に載せてもらいたいです。くじらも見えず最悪でした。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2018/01/03 |
| Activity Date: | 2017/12/31 |
Reviewed by: K T
I chose this tour because I heard the whale encounter rate is high. The weather was great, but unfortunately, I didn't encounter any whales, which was disappointing. I just accepted it as a regular cruise. The open deck was windy and surprisingly cold, so a jacket is a must.
クジラ遭遇率が高いとの事で利用しました。
天気には恵まれましたがクジラには遭遇出来ずがっかり。
ただのクルージングに行ったと割り切りました。
オープンデッキは風があり意外と寒いので上着必須。
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリーキャンペーン】通常プラン |
| Attended as: | Families |
| Posted on: | 2018/01/02 |
| Activity Date: | 2017/12/31 |
Reviewed by: ユウダイ
It was incredibly powerful. A large whale spouted water right nearby, and there were cheers. I was lucky to spot it so quickly. I think it would be amazing to see the whales up close. The boat is large, but if you're prone to seasickness, I recommend bringing motion sickness medication.
凄い迫力でした。大きなクジラがすぐ近くで潮を噴き歓声があがっていました。
すぐに発見できラッキーでした。
もっと間近でクジラを見れたらすごいと思います。
船は大きいですが、酔いやすい方は酔い止めを持って行くと良いと思います。
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリーキャンペーン】通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/23 |
Reviewed by: きょう
I participated in the tour hoping to see whales, as I signed up during a time when other companies had not yet started their whale watching. There was an announcement that a dorsal fin was spotted! However, it did not appear again, and I was unable to see it in person. I did spot two or three dolphins.
It was the rainy season, and it rained, with cold winds making it quite chilly even with two layers of clothing. If the weather had been better, the scenery might have been nice.
Tips were collected in a box at the exit. The food on board was delicious, and the Japanese commentary was well done.
他社ツアーがまだホエールウォッチングを始めていない時期に申し込みしたため、運良くクジラに出会えるといいなと思い参加しました。
背びれが見えました!とアナウンスはあったものの、その後一度も現れず、実際に見ることはできませんでした。イルカは2、3頭確認できました。
雨季で雨が降ったり、風が冷たく上着は2枚重ね着しても寒いくらいでした。天気が良ければ景色も良かったかもしれません。
チップは出口に箱が置いてある形式でした。
船内の食事は美味しく、日本語での解説もきちんとあり良かったです。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/20 |
Reviewed by: H&K
According to the story, it seems a bit early in December. However, I was able to enjoy the lunch cruise. The staff mentioned that it would be difficult to see whales today, but they directed us towards the west coast where dolphins were spotted. We were able to see dolphins for a brief moment. I received a one-year valid reboarding ticket, but I'm not sure if I can go within a year.
話によると、12月ではまだすこし早いらしい。
でも、ランチクルーズということで楽しめました。
係員の人が、今日は鯨は無理そうだけど、いるかが西海岸のほうにいるからと、まわしてくれました。一瞬ですが、いるかが見れました。
1年間有効の再乗船券をもらえたのですが、1年以内にいけるかどうか。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Friends |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/27 |
Reviewed by: Kimmie
We purchased the five star sunset dining and jazz. The atmosphere was tranquil and relaxed. The staff was very polite and kind. The food ( 7 course) was magnificent! This was my second time for this cruise~ I will purchase another in the future
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Families |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/27 |
Reviewed by: Kat
We love it! The crew are friendly and the performance was very interesting!! The food was stunning too!!! Love the lobster and the steak!! Thank you for this wonderful experience!!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/27 |
Reviewed by: よしジャパン
It was rainy, but I was able to see a mother and baby whale three times. You can see them even when it's not the season! If you come to Hawaii, you should definitely try to see them at least once! ^_^
雨でしたがクジラの親子を3回見つけることが出来ました。シーズンでなくとも見えるんですね!ハワイに来たら一度は見てみてはどうですか^_^
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the mother and baby whale. Please come again. All of our staff are looking forward to your visit.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございまhした。
鯨の親子をお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/12/29 |
| Activity Date: | 2017/12/26 |
Reviewed by: 最低、最悪
I was waiting at the designated meeting place as indicated in the voucher sent via email, but no one came for the pickup. I called the contact number multiple times starting ten minutes after the meeting time, but no one answered. After twenty minutes, I received a call saying that no one would come to pick me up and that I should take a taxi to a different location. They said they would send the new location via email, but I received no email or text message. An hour after the meeting time, I received a call from someone claiming to be an interpreter, asking if I would be coming by taxi, but I explained that I hadn't received any information about the destination and informed them that I would be canceling. Valuable time was lost.
メールで送られてきたバウチャーに、指定された待ち合わせ場所で待っていましたが、ピックアップに来ませんでした、待ち合わせの時間から10分後から何回も、連絡先に電話をしましたが誰も電話に出ません、20分後に電話が来ましたが、ここには迎えに来ないと言われ、タクシーで別の場所にこいと言われ、メールでその場所を送るとのことでしたが、メールもショートメッセージにも連絡なし。待ち合わせ時間の1時間後に自称通訳の方から(日本語)で連絡が来てタクシーで来ますかと聞かれるが、行き先も連絡が来ないと説明しキャンセルをする伝えました。大切な時間が失われました。
Thank you for booking the whale watching cruise activity with us.
We sincerely apologize for the inconvenience caused as you were unable to participate due to an arrangement error on the part of the operating company.
As mentioned in a separate email, the operating company reported that there was a malfunction in the reservation system, which resulted in the pickup location not being accurately registered. On the day of the event, we had instructed you to take a taxi to the check-in location, but unfortunately, due to the absence of Japanese-speaking staff, we were unable to provide you with a proper explanation in the end. The operating company has conveyed their apologies. To prevent this from happening again, we will ensure that the operating company conducts double-checks to provide accurate guidance in case of any issues with the reservation system.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はホエールウォッチングクルーズのアクティビティをご予約いただき、ありがとうございます。
しかしながら、催行会社側の手配ミスにより、ご参加いただくことができず誠に申し訳ございませんでした。
別途メールでもお送りさせていただきましたが、催行会社より、予約システムに不具合があり
お迎え場所が正確に登録できていなかったと報告がございました。
当日、タクシーでチェックイン場所までお越しいただくよう説明を進めておりましたが、
日本語スタッフが不在だったため、最終的にきちんとご説明を差し上げることができなかったとのことです。
催行会社からは謝罪の言葉を預かっております。再発防止のため、催行会社にはやむ終えず、予約システムに不具合が発生した際も
きちんとしたご案内ができますよう二重の確認を行っていくこと注意いたします。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリーキャンペーン】通常プラン |
| Attended as: | Families |
| Posted on: | 2017/12/29 |
| Activity Date: | 2017/12/28 |
Reviewed by: りちゃーど
I had no sign of seeing any whales at all. I was prepared for them to be "small and hard to see," but they didn't show up at all. It's disappointing. I guess I'll just accept that it was a cruise tour off Waikiki.
全くクジラに会える気配がありませんでした。
「小さくてよく見えない」くらいは覚悟してましたが、全く姿を現しませんでした。残念です。
ワイキキ沖のクルーズツアーだったと思って
諦めます。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families |
| Posted on: | 2017/12/28 |
| Activity Date: | 2017/12/23 |
Reviewed by: Ranganath
Salmon we ordered could have been better. Dress code was not being implemented. Only few people followed the instructions.
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2017/12/28 |
| Activity Date: | 2017/12/25 |
Reviewed by: Mel
We didn't see much of the whale, only a blip, but there is nothing in voucher. The views are great!
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Families |
| Posted on: | 2017/12/27 |
| Activity Date: | 2017/12/23 |
Tips and suggestions
Reply from activity provider
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Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。