Reviewed by: Scb271
From pick up to drop off....it was the greatest adventure I ever experienced. Very professional and informative tour. Our pilot Julie was very impressive with her communication skills and presented the arial tour beautifully! Great job Julie....it was a memorable experience!
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2016/11/04 |
| Activity Date: | 2016/10/31 |
Reviewed by: Lymarie
Friendly and helpful guide us at the airport and made sure out transportation was set she was awesome went above and beyond her duties descriptions by the way the lei was beautiful
| Rating: | |
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| Packages: | Classic Kukui Nut Lei |
| Attended as: | Friends |
| Posted on: | 2016/10/30 |
| Activity Date: | 2016/10/27 |
Reviewed by: Virginia
Your greater was great. Pleasant smiles from ear to ear. Stayed and talked to us, wasn't in a hurry to leave. Leis were fresh.
Aloha Virginia!
We very much appreciate you taking the time to write a review on our wonderful greeter. We were able to reference your order and our schedules with ease to find who it was and we are quite proud of the services of which they provided you. Thank you for letting us know, I'm sure the greeter will be elated that they were able to provide you a wonderful experience.
Mahalo Nui!
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Friends |
| Posted on: | 2016/10/24 |
| Activity Date: | 2016/10/01 |
Reviewed by: Khaufee
Just what's needed after a cramped nine hour flight! Wonderful greeting! Alfred was so pleasant!
Aloha!
Thank you very much for taking the time to write a review regarding your experience with our services provided by our wonderful greeter, Alfred. It means well to us that we are providing what you consider five star services, as we are always searching for every opportunity to improve ourselves to share that aloha spirit with all visitors and returning residence.
We are pleased to share this with Alfred, especially as it was his birthday today! I'm sure he would be quite honored that he could help bring you a memorable experience into the islands.
Mahalo Nui Loa,
-- LeiGreeting.com Staff
| Rating: | |
|---|---|
| Packages: | Deluxe Fragrant Tuberose & Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2016/10/17 |
| Activity Date: | 2016/10/09 |
Reviewed by: Detroiter
Truly loved the experience, it was my daughters first trip to Hawaii and your representative made her welcome one to remember, she took pictures for us walked us to baggage claim and gave us useful information to help make our trip memorable. She also waited with us for our transportation to arrive. She was truly amazing and should be recognized for it..Will definitely use company again.
Aloha Detroiter! Thank you for that wonderful review! Your greeter, Rumalynn, is a genuinely heart-warming woman who enjoys bringing aloha as much as she can. We hope that your vacation was as wonderful as it was imagined, and we look forward to having the opportunity to serve you again in the future.
Mahalo Nui Loa!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2016/09/30 |
| Activity Date: | 2016/09/27 |
Reviewed by: Gudny
It was planned as a surprise for my mother and my it was a succsess!!!! The person, Alfred, who greeted us was really heartwarming and helpful. I am so grateful for having decided to do this and for having met Alfred. Many thanks and hugs and kisses to Alfred
Aloha Gudny! I have just passed your message to Alfred and he wanted me to let you both know that you are very welcome!!! He had a lovely time greeting the both of you! Mahalo for you lovely message and I hope the both of you made several precious memories on our beautiful island!
| Rating: | |
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| Packages: | Deluxe Fragrant Tuberose & Orchid Lei |
| Attended as: | Friends |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/09/08 |
Reviewed by: judy
FANTASTIC!!!It was so nice when arriving and she was there greeting us.
Aloha Judy, Thank you very much for the feedback on your experience. We are happy to hear that we lived up to your standards. Again, thank you very much and have a wonderful day!
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2016/09/04 |
| Activity Date: | 2016/08/17 |
Reviewed by: Pegeen
This was for my oldest sister when she arrived to meet up with our other sister who is working in Hawaii for two weeks.
I had gotten this lei greeting when I visited and it made me fall in love with the islands.
I wanted to share it with her too. The smile on her face in the picture I was sent was magical. The happiest smile I've seen on her in 20 years.
Mahalo for granting her that happiness.
Aloha Pegeen, Thank you very much for the feedback regarding both yours and your sister's experience during our services. We are happy to have shared a part in that wonderful and happy smile and hope that you have made wonderful memories during her stay. Again, thank you very much and have an amazing day!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2016/09/03 |
| Activity Date: | 2016/08/31 |
Reviewed by: ugh
Stuck on motorcoach going to random spots that is not near any lava!
Warm Aloha,
Thank you for taking the time to share your experience with us. This activity is meant for those who have a limited time on the island, wishing to do a aerial and land view of the Volcano National Park. At this time, to see any active lava it would require you to do a 7 mile hike.
Mahalo Nui Loa,
VELTRA Customer Support
| Rating: | |
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| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2016/09/02 |
| Activity Date: | 2016/08/29 |
Reviewed by: Jan B
Very well run tour. In and out of the airports very smoothly. Our helicopter pilot, Brant, was excellent and took us in quite close. Jane, the tour bus driver was terrific. Full of information and kept us all on time. Would certainly recommend this tour.
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2016/08/30 |
| Activity Date: | 2016/08/26 |
Reviewed by: Barb
We had the nicest man greet us at HNL, so helpful and friendly. It was the perfect way to start a nice Hawaiian vacation!
Aloha Barb, Thank you very much for taking the time to write a review on the positive impact our greeter had for you. We will be sure to let him know about your review, we are all elated to learn that we are doing well with our services. We hope you have/had a wonderful and memorable trip in Hawai'i! Mahalo nui loa!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2016/08/27 |
| Activity Date: | 2016/08/02 |
Reviewed by: Family B
It was a wonderful surprise for my daughter and husband! Our Greeter was so sweet!
Aloha B Family,
Thank you very much for taking the time to write a review on the type of impact our greeter had for you. We are sure he will be quite elated by your comment and continue to provide a wonderful service. We hope you enjoy your stay here in the beautiful islands! Mahalo nui loa.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2016/08/25 |
| Activity Date: | 2016/08/17 |
Reviewed by: Betsy & Gary
This was truly a bucket list experience! The helicopter ride was absolutely incredible, the view of waterfalls and the volcano just awesome! KUddos to our young female pilot.
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2016/08/17 |
| Activity Date: | 2016/08/08 |
Reviewed by: Martin
friendly Staff; perfect Organization; in Time; save driving through the Hotel
Thank you Martin for your review. We look forward to your next visit to Hawaii.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki - Luxury Stretch Limo (up to 7 passengers) |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/21 |
Reviewed by: Martin
Without Problems; in Time; very good Organization; friendly staff
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/21 |
Reviewed by: KATO
Since it was the first time for me, my family, and my friends' families to come to Hawaii, I ordered a lei welcome as a surprise without telling anyone.
On the day of July 29, when I found the person holding our team name sign at the airport exit, she was a woman in a regular shirt and pants. I thought she would guide us to where we would receive the lei, but when I spoke to her, she took out a lei from her bag and placed it on my family member behind me, saying, "Welcome, thank you." I was confused because this was not what I expected, and even though I had ordered for all 16 people and made a payment in advance, why was there only one? I showed the voucher for the 16 orders to the staff, but they showed me a document that probably came from the company, saying, "It says one here, right?"
Indeed, it was written as one, but I couldn't accept it. I called the local company to check if the remaining 15 had not been processed, and it turned out that the payment had been made, but there was a communication error. They asked if they should deliver the rest to the hotel later, but I said it wouldn't make sense if I didn't receive them at the airport, so I requested to cancel the remaining 15 and process a refund.
I was very disappointed, especially since I had high hopes for the surprise. The kids asked, "Why is there only one?" and I felt bad from the moment we arrived. Starting the trip like this put me in a really unpleasant mood, so I hope they will be more careful in the future.
By the way, I also hope the person handing out the lei will pay more attention to their attire and greet us with a bigger smile to create a welcoming atmosphere.
僕も家族も友人家族も含め初めてハワイに来たので、みんなには言わず、サプライズで楽しませようとレイのお出迎えを注文しました。
7月29日の当日、私たちのチーム名の札を持っている方を空港出口でさがして見つけたら、普通のシャツにズボンをはいている女性でしたので、きっとこの人はレイをかけてくれる場所まで案内してくれる方だと思っていましたが、話しかけるとバックから取り出したレイを僕の後ろにいた家族にかけてくれて、「ようこそ、ありがとう」って言っていました。なんだこれは?写真等と期待してたのと違うぞ、更に16人全員分注文して事前にカード決済しているのに何で1人だけ?と疑問だらけで、16人の注文のバウチャーを係りの方に見せましたが、「私の書類には、1つって書いてあるでしょ」って会社から渡されているであろう書類を見せられました。
確かに1人って書いてありましたが、なんか納得できずに、現地の会社に電話して残り15個がまさか決済されてないよなと思い連絡しました。
やはり決済はされていて連絡ミスだったらしく、あとでホテルに届けるか?と言われましたが、空港でもらわないと意味がないので残り15個はキャンセルして返金処理をしてもらうようにしました。
サプライズで楽しませようと期待していただけに非常に残念でした。子供達にも「何で一人だけ?」て言われて、着いた着いた瞬間から嫌な思いをしてしまいました。旅の始まりで、こんな感じだと凄く嫌な気分になったので、今後気をつけて欲しいです。
ちなみにレイを渡してくれる方も、服装に気を使ってもっと笑顔で歓迎ムードを出してほしいです。
Thank you very much for using Ray Greeting Service.
However, we sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite the excitement of your travels.
Upon confirming the details with the local operating company, we found that there was an error in the arrangements. Although you had requested 16 leis, we were only able to provide one on the day of your arrival. We are truly sorry that we could not fulfill your request for the lei delivery service, which was intended to be a surprise.
Additionally, we deeply apologize on behalf of the operating company for the staff's handling of the situation. Instead of welcoming you as you arrived and helping you create wonderful memories, we unfortunately caused you discomfort.
Please be assured that we will contact you separately via email regarding the details.
To prevent similar inconveniences in the future, we take your feedback seriously and will work with the operating company to improve our services.
Thank you very much for your valuable feedback during this busy time.
VELTRA Customer Support Team
この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、お手配に誤りがあり、16個のレイのご依頼を承っていたのにも関わらず当日1個しかご案内が出来かねたとの報告がございました。
せっかくのサプライズ演出のためにレイのお渡しサービスをお申し込みいただいたのにも関わらず、催行会社のお手配に漏れがあったためにご提供できず大変申し訳ございませんでした。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
詳細につきましては、別途メールにてご連絡させていただおておりますことご了承ください。
同様のご迷惑をおかけしないためにも、お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | シルク・プルメリア・レイ |
| Attended as: | Families |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/07/29 |
Reviewed by: Clifford
Very well done. The young lady was very attentive and gracious. She helped make the experience very pleasant for all of us.
Aloha Mr. Clifford,
Thank you very much for your feedback, we very much appreciate it! I am glad that our greeter serviced you with a high standard of service and made your trip in the islands an enjoyable one. We hope you have a wonderful week, and again, thank you very much!
Mahalo,
LeiGreeting.com Staff
| Rating: | |
|---|---|
| Packages: | Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017] |
| Attended as: | Families |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: Sherry Washburn
My Neice was traveling to Oahu from LA. Her plane had engine damage and she had to wait for a new plane. She was overwhelmed & extremely upset that her departure was delayed almost an entire day. I thought I'd cheer her by having her Lei'd at her arrival. It was short notice, I could not get anyone to do it. Than I called Veltra, I explained my situation. After some checking the very nice gal told me they could arrange it, my niece was arriving in just 3 hours. I am so greatful. Thank you!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: さとし
I thought I would easily find the group exit since I was wearing a red aloha shirt, but I couldn't find it at all. I even tried the individual exit, thinking it might be a different one, but still no luck. By the time I went back to search, it had already been an hour since my arrival.
I had no choice but to ask the JTB representative I had arranged my trip with. They helped me search and even made contact.
To my surprise, they said, "At the individual exit, there's someone in a purple aloha shirt." Wasn't it supposed to be red at the group exit?
Moreover, they said they couldn't reach the person, so I was asked to look for them. The JTB representative also helped with a major search.
Then, I found him. He was sitting to the side, doing a crossword puzzle, showing no intention of looking for me at all. The JTB representative had to firmly tell him, and only then did he finally realize.
To make matters worse, the lei was in a plastic bag, lacking any charm. The card he handed me had different writing than what I had requested.
I wasted both time and money. I want a refund.
団体出口、赤色のアロハシャツということで、すぐ見つかるだろうと思っていたのですが、全く見つからず。
違う出口かと思って個人の方も行ってみたのですがまた見つからず。
戻って探している間にすでに到着から一時間。
仕方なく旅行を依頼していたJTBの人に聞いてみたら、探してくれたり、さらには連絡をとってくれました。
すると、驚くことに、
「個人出口」で、「紫」のアロハシャツ。
は、団体出口、赤では??
しかも連絡がつかないから、こちらから探してくれと言われたとのこと。
JTBの人も手伝ってくれて大捜索。
すると、いました。
脇に腰かけて、クロスワードをしているおじさん。
探す気なんてさらさらありません。
JTBの人があきれた感じで強く言ってくれて、やっと気づいたくらい。
しかもレイはポリ袋の中。全く情緒なんてありません。
渡してくれたカードもこちらが依頼していたものとは違う文字。
時間とお金を無駄にしました。
返金を求めたいです。
Thank you very much for using Ray Greeting Service.
However, I sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite it being a special occasion.
Upon confirming the details with the local operating company, it was found that the greeting was actually at the individual exit, but there was an error in our activity page that incorrectly stated it was at the group exit. I am truly sorry for the trouble caused by the inaccuracies on our activity page.
Additionally, regarding the staff's response at the location, they should have welcomed you upon your arrival and assisted in creating memorable experiences, but instead, we caused you discomfort. On behalf of the operating company, I deeply apologize for this.
We have also contacted you separately via email, so I would appreciate it if you could check your email for further details.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、実際は個人出口でのグリーティングでありましたが、弊社アクティビティページに記載に誤りがあり、団体出口とご案内してしまったことが発覚しました。
弊社アクティビティページの記載不備により、ご迷惑をおかけしましたこと、誠に申し訳ございません。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
別途メールにてご連絡させていただおておりますので、詳細につきましては、メールをご確認いただけましたら幸いです。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | オーキッド・レイ |
| Attended as: | Couples |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/08/03 |
Reviewed by: Martin H.
I wanted to get a Lei greeting for my wife on our arrival in Honolulu, and I contracted with Hawaii Activities for an Orchid/Ti leaf lei for my wife and a Ti leaf lei for myself. First our plane was late and the greeter was still there right on time at our arrival, and second the leis were very well done, with my wife's Orchid lei being really beautiful. I was happy with how it turned out, and would recommend these people to others who are coming to Hawaii.
Aloha Martin! Thank you for taking the time to reply to us! We are glad that these leis made you and your wife feel welcomed! We hope you have had a great time on the islands, and we look forward to serving you in the future!
Mahalo Nui Loa!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Ti Leaf Lei |
| Attended as: | Couples |
| Posted on: | 2016/07/27 |
| Activity Date: | 2016/07/22 |
Reviewed by: Mark
We were met by a very cheerful person and the Lei's were beautiful. She took us to the baggage area and continued to tell us about the island and provide suggestions on what to do. Awesome way to start our vacation.
Mahalo for the wonderful review, Mark!!! We hope you'll remember your lei greeting when you think of Hawaii!
| Rating: | |
|---|---|
| Packages: | Deluxe Fragrant Tuberose & Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/07/16 |
| Activity Date: | 2016/06/18 |
Reviewed by: vblack
absolutely wonderful!! so nice and the couple we traveled with had never been to hawaii and they were thrilled with the special attention and great smile of your gal she even took a photo for us and offered to walk to baggage area with us if we needed help
Aloha! Thank you for taking the time to reply to our services! We are thrilled to have learned the greeting from Jackie was to your satisfaction! We take pride in our greetings and wish the clients had a wonderful start to their Hawaiian vacation!
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/07/09 |
| Activity Date: | 2016/06/18 |
Reviewed by: Neekan Rivera
Marilyn was extremely polite and welcoming at the beginning of the flight. She offered to take a nice picture of us and waited until the baggage arrived. Which was a pretty long time. All in all the perfect surprise for my wife
Mahalo for your wonderful review! Marlyn is a wonderful greeter and were ecstatic to hear that the surprise was perfect!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/07/03 |
| Activity Date: | 2016/06/29 |
Reviewed by: Dave
A good service but overpriced,will not be using this service again.
| Rating: | |
|---|---|
| Packages: | SUV Cadillac Escalade (Arrival) |
| Attended as: | Families |
| Posted on: | 2016/07/02 |
| Activity Date: | 2016/06/10 |
Reviewed by: Archuleta
Great experience! Hawaiian Lei greeting was a huge surprise for my family. They were extremely excited. Even though I didn't get all the Leis I ordered, initially, our hostesses went above and beyond. She actually mailed our two kukui necklaces to our hotel. AMAZING!!!!!
Rumalynn is actually our Hospitality Supervisor and as soon as she returned to the office she made sure to get your kukui nut leis mailed off to you. We're so glad your greeting went well!! Mahalo for the beautiful words!
| Rating: | |
|---|---|
| Packages: | Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017] |
| Attended as: | Families |
| Posted on: | 2016/07/01 |
| Activity Date: | 2016/06/28 |
Reviewed by: Karen
Was a totally awesome experience and Pilot Jeanette was great as well. Loved it.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/07/01 |
| Activity Date: | 2016/06/28 |
Reviewed by: LeAnne
My husband decided we needed an excursion to the big Island to see the volcano. Did a helicopter tour and day trip. Everything was organized, convenient and no stress. Thank you.
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2016/06/25 |
| Activity Date: | 2016/06/18 |
Reviewed by: Linda - perth
I would recommend this service to anyone. After a long trip from Australia we were greeted by our Driver who looked impeccable. He took our suitcases and gave us a very comfortable ride to our hotel, while giving us some information about the Island along the way.
Aloha and thank you very much for your kind words. We are glad you enjoyed our service and we hope you enjoyed HAWAII!!
| Rating: | |
|---|---|
| Packages: | Lincoln Town Car Executive Sedan (Arrival) |
| Attended as: | Couples |
| Posted on: | 2016/06/21 |
| Activity Date: | 2016/05/28 |
Reviewed by: Arnold
I had 4 ladies youngest 69 oldest 86 wanted to do a helicopter ride and hoped to see Tom Selleck (Magnum PI) but settled instead for what they described as a fantastic view of Pearl Harbor from an aerial perspective.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/06/21 |
| Activity Date: | 2016/06/18 |
Reviewed by: Jan Weiss
Our greater was very good. There was a little confusion she held up two signs one for my grandson named young and one for us name Weiss, however, when we came off the plane she thought that she was still waiting for another person and then realized that all three were us. She even took the time to walk us to the escalator and show us where to go for baggage.
Aloha Weiss 'Ohana! Thank you for your review! We informed your greeter, Dionicia, and she just had a big smile with remembering your lei experience. It was definitely a pleasure, and have a wonderful time in our islands!
Mahalo Nui Loa!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2016/06/17 |
| Activity Date: | 2016/06/14 |
Tips and suggestions
Reply from activity provider
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Aloha Lymarie! Thank you for taking the time to send us a review! We are pleased that Jackie was successful with her greeting duties, and we hope that her awesome personality made your lei greeting that much more special! We hope you have a wonderful vacation and that we can have the opportunity to serve you again in the near future! Mahalo! -- Jesse I.