Reviewed by: Don & Mary Smith
All day excursion. Wonderful experience. Our guide, Stau, was enthusiastic, fun, and knowledgeable. The different villages, with all of the friendly people, entertainment, and learning opportunities were well done. The luau was good. The Ha, Breath of Life show was amazing. Will go again next time I visit Hawaii. Thanks so much for the experience.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/05/16 |
Reviewed by: Kimberly
Honestly guys, this is a must do when you go to Oahu. You get to learn about the Polynesian culture while having fun! The center was huge and there’s lots of activities to do throughout the day. There’s several shows that we’re OUTSTANDING!!! The food at the luau was amazing as well. The final show: HA, was sooo good, it’s a must see. Highly recommend!
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Friends |
| Posted on: | 2018/05/16 |
| Activity Date: | 2018/05/11 |
Reviewed by: チャッピー
I was guided in a polite, fun, and smiling manner. I walked quite a bit inside the center, but it was enjoyable and not burdensome at all. The shows were in English, but Atsushi provided simultaneous interpretation in Japanese, which helped me understand the content well. I was impressed to learn about the greeting with two fingers raised in aloha.
Thank you for the guidance, Atsushi!!
The canoe experience was enjoyable for both adults and children. The night show was enjoyable even from the back seats. I did feel a bit sleepy during the night show. It got chilly at night, so I was glad I brought a long-sleeve shirt.
The half-day tour of Oahu included places I had been to before, but coincidentally, I had the same guide as before. At Haleiwa, I was able to eat Matsumoto Shave Ice immediately without any wait. (With azuki... it was delicious!) Since it's a popular spot now, I wished we had a bit more time there.
丁寧に楽しく笑顔でガイドをしてもらいました。
センター内をかなり歩きましたが、楽しく苦になりませんでした。
ショーなどは英語ですが、あつし君が日本語で同時通訳してくれて、
内容が良く理解できました。
アロハの2本指を立てての挨拶の始まりなど、そうなんだーと納得でした。
あつし君 案内ありがとう!!
カヌーも体験でき大人から子供まで楽しめる内容でした。
ナイトショーは、後方席でしたが十分楽しめました。
ナイトショーは途中ちょっと眠くなりました。
夜は冷えましたので、長そで持参してよかったです。
オアフ島の半日観光は、一度行ったことのある場所ばかりでしたが、偶然、以前と同じガイドさんでした。ハレイワではマツモトシェーブアイスを待ち時間なくすぐに食べられました。(あずき入り・・・・おいしかった♪)
今、人気の場所なのでもう少し時間があればなあと思いました。
| Rating: | |
|---|---|
| Packages: | 半日観光+ビュッフェ+ナイトショー<後方席> |
| Attended as: | Couples |
| Posted on: | 2018/05/04 |
| Activity Date: | 2018/04/28 |
Reviewed by: あぐあぐ
I was recommended the all-day plan by the travel agency and decided to participate. To be honest, I was disappointed. It might be a matter of luck, but the bus guide was very loud and talked non-stop. About 80% of her content was pushing us to buy at the wholesale stores for gold and peridot that we stopped at under the guise of restroom breaks. By the way, the breaks at these stores were the longest until we arrived at our destination.
The items often had designs that would look tacky on someone in their early 40s in Japan (though I think they would suit those in their 50s and above).
I hope this helps those who plan to participate in the future. There was a lot of exaggeration in her stories, and as someone who works in the jewelry industry, I found it very unpleasant. She claimed that necklaces combining 18k gold, pink gold, and white gold do not exist in Japan, but they do. While I believe the gold accessories sold on the streets of Hawaii are plated and can tarnish, it is true that white gold, even if it's 18k, can tarnish due to platinum plating (the base metal color can show through), yet she made it sound like tarnishing was impossible, which is quite the opposite of what is acceptable in Japan.
Since my mood was already lowered before arriving at the Polynesian Cultural Center, I recommend participating only in the afternoon.
終日プランを旅行会社の人にも勧められ参加しました。
はっきり言ってガッカリです。
当たり外れの問題かもしれませんが、バスガイドのおばちゃんがうるさい。しゃべりまくりです。
その内容の8割は途中でトイレ休憩と称して寄る地金とペリドットなどの卸のお店での購入を煽る話です。
ちなみに、このお店でさせられる休憩が現地到着するまで最も長いです。
品は40代前半でも日本でつけたらダサいデザインが多いです(でも50代前後からは似合うと思うデザイン)
今後参加される方の参考になればと思いつらつら記載しますが
話の中身に誇張が多く、ジュエリーの仕事をしている私は大変不快でした。
18金のゴールド、ピンクゴールド、ホワイトゴールドを組み合わせたネックレスは日本にはないと言いますが、存在します。
ハワイの道の道又で売られている金のアクセサリーはメッキで、変色するという話は本当だと思いますが
ホワイトゴールドは18金でもプラチナメッキをしているので変色する可能性はある(地金の色が出てくる)のにいかにも変色はないような言い方をされるのは、逆に日本ではありえません。
ポリネシアンカルチャーセンターに着く前にテンション下がるものでしたので
午後だけの参加をオススメします。
| Rating: | |
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| Packages: | 半日観光+ビュッフェ+ナイトショー<後方席> |
| Attended as: | Couples |
| Posted on: | 2018/04/29 |
| Activity Date: | 2018/04/24 |
Reviewed by: Dianna
This was a very fun and educational experience. I learned a lot about the Polynesian islands and their different cultures. I would recommend booking with a tour guide if you would like to see all the villages in one day. The night show finale was the best part. I was pretty exhausted by the end of the day from having so much fun and the long drive there and back. I also recommend setting aside an entire day if you're interested in going to PCC.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2018/04/27 |
Reviewed by: Extreme1
This was my 4th time here but 1st time for my girlfriend. Just as entertaining the 4th time as it was the first. Very educational and beautiful at the same time. My package included the Luau and that was good too. Not like the other ones I've been to but still was good. The evening show was excellent and very well performed. I highly recommend going to the Polynesian Culture Center to everyone who comes to Hawaii.
| Rating: | |
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| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2018/04/15 |
| Activity Date: | 2018/04/12 |
Reviewed by: Kat
It was good but wasn’t much to do other then go from Hut to Hut and a lot of them were full and did not get to see.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2018/04/10 |
| Activity Date: | 2018/04/07 |
Reviewed by: Stewart
Fantastic experience.
Plenty to do and see during the whole day.
Enjoyed the shows in each country.
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families |
| Posted on: | 2018/04/07 |
| Activity Date: | 2017/09/06 |
Reviewed by: KAORI
The pickup was late, and I waited for about 20 minutes. It seems there was a problem, but I would have appreciated some communication.
The half-day tour took us from one end of Oahu to the other. I didn't have high expectations based on the reviews, but it was great to visit places that you can only reach by rental car. At Hanauma Bay, we only took photos from above, but the clear blue water was beautiful. There were many people snorkeling to see the dead coral reefs. Haleiwa had a rural town atmosphere and was very photogenic, so I took a lot of pictures. We stopped at the Hawaiian Coral Factory, and I thought it would be nice to enjoy trying on some items. I also found rings for about $15 at the edge and purchased one.
At the Polynesian Cultural Center, I learned about the differences in dances from various regions and had various experiences. The hula dance show on the boat was definitely the most wonderful part.
For dinner, I upgraded to the middle class, received a fresh flower lei, and enjoyed my meal while watching the show.
時間通りに迎えが来ず、20分ほど待ちました。トラブルがあったようですが、連絡が欲しかったです。
半日観光は、オアフ島の端から端まで連れて行ってもらいました。レビューからあまり期待してませんでしたが、レンタカーをしないと巡れないようなところばかりでよかったです。ハナウマベイは上からみて写真を撮るだけでしたが、透き通った青がきれい。死んだサンゴ礁?を見るためにシュノーケルしてる人がいっぱい。ハレイワは田舎町のような雰囲気でフォトジェニックだったので、たくさん撮りました。途中でハワイアンコーラルファクトリーに寄りますが、試着を楽しめばいいかなと思いました。端っこに15ドルくらいの指輪も並んでたので購入。
ポリネシアン文化センターでは、いろんな地域のダンスの違いを知り、いろんな体験ができます。船上のフラダンスショーがやっぱり一番素敵でした。
夕飯は真ん中のクラスにアップデートし、生花のレイをかけてもらい、ショーを見ながら食べました。
| Rating: | |
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| Packages: | 半日観光+ルアウ+ナイトショー<中央後方席または前方サイド席 >2019年3月31日まで |
| Attended as: | Families |
| Posted on: | 2018/04/03 |
| Activity Date: | 2018/03/02 |
Reviewed by: Paul
What a totally enjoyable day. Well worth it. I recommend getting the group guided tour inside the Center to save time and get a better experience.
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/03/19 |
| Activity Date: | 2018/02/24 |
Reviewed by: Loquis79
This is a great place to learn about all the Polynesian islands aside from Hawaii. The only thing .. I would've liked for my son to have had more of a hands on experience with the different activities the center offers within each island. We had the ambassador pass and the tour took us quickly from island to island not really giving us a chance to engage in the activities. Or maybe I just thought it would be like the experience I had when I visited back in 2003. Regardless, the night show, Ha .. the breath of life, is a fantastic way to close anyone's night with a memory that will be treasured for a lifetime.
| Rating: | |
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| Packages: | Islands of Polynesia Admission & "HĀ: Breath of Life" Evening Show Package |
| Attended as: | Families |
| Posted on: | 2018/03/13 |
| Activity Date: | 2018/03/10 |
Reviewed by: Alejandrina Goswick
Very informative. The staff were very nice and helpful. We went on a rainy day and performers did continue the parade. So cool. it felt authenitic .Luau was fun. Got to eat from the pig. Tasty. yum. We went as a couple. Cant wait to bring the kids on the next trip.
| Rating: | |
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| Packages: | Islands of Polynesia Admission & "HĀ: Breath of Life" Evening Show Package |
| Attended as: | Couples |
| Posted on: | 2018/03/10 |
| Activity Date: | 2018/02/17 |
Reviewed by: Misuzu
This was my first trip to Hawaii with my mother, and I wanted to see various places, so I joined this tour. I found it very interesting that even in different countries within the same area, the cultures vary slightly. We had a great time with experiences like crafting, hula dancing, and meals included.
今回は母親と初めてのハワイだったこともあって、色々なところを見て見たかったので、このツアーに参加しました。
同じエリアの違う国によっても、少しずつ文化が違うことがすごく興味深かったです。物作り体験や、フラダンス、食事までついて来てとても楽しむことができました。
| Rating: | |
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| Packages: | 半日観光+ビュッフェ+ナイトショー<後方席> |
| Attended as: | Families |
| Posted on: | 2018/03/05 |
| Activity Date: | 2017/06/03 |
Reviewed by: Denise
The place was pretty nice and there really wasn't anything wrong. We just were too tired to see the show at the end of the night. I wish they would of had an earlier show.
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/03/02 |
| Activity Date: | 2018/02/24 |
Reviewed by: Lel
The tour guide was a blast but it rained all day so it could have been better.
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/01 |
Reviewed by: John & Judy
We would recommend the Polynesian Cultural Center to everyone, all ages. Everyone there was very eager to share their unique cultures, they were so friendly, knowledge and fun.
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/02 |
Reviewed by: Riss
It was one of the neatest places I have ever been and i can't wait to start planning a trip back
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2018/02/15 |
| Activity Date: | 2016/11/16 |
Reviewed by: Callam
This was the most amazing experience. I would definitely recommend this. To start with, the pick-up and drop off provided was punctual and hassle free. The driver and guide on the bus were very informative and friendly. On arrival communication was perfect and our day went amazing. The Luau dinner was fantastic and definitely worth it adding to the day. The Night Show was the best thing we did while in Hawaii and the seats were great.
The guide we had for the day got us through all the main attractions and was absolutely amazing.
The only advice I would give is to allow extra time to return the following day (additional entry is provided) as there is just so much to see there.
| Rating: | |
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| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2018/02/15 |
| Activity Date: | 2018/01/24 |
Reviewed by: まさし
I participated in a half-day tour, but I regret not opting for the full-day tour as there were so many highlights. The staff were all friendly and full of hospitality. You can learn about the local life and history that you wouldn't see during regular sightseeing or shopping, so I think it's definitely worth participating if you go to Hawaii. I splurged a bit and chose the deluxe course, and I believe it was worth more than the price. The front-row seats for the final show were very impressive, and I was able to join a backstage tour that is usually not available to the public. The show itself was incredibly powerful and breathtaking. If I go to Hawaii again, I would definitely like to participate again.
半日観光で参加しましたがあまりに見どころが多くて1日観光にすれば良かったとちょっと後悔です。とにかくスタッフが皆さんフレンドリーでホスピタリティに溢れています。街の観光やショッピングでは見ることのできない現地の生活や歴史が学べるのでハワイに行ったら是非とも参加した方がより楽しめると思いました。ちょっと奮発してデラックスコースにしましたがお値段以上の価値があったと思います。最後のショーの席が最前列でとても迫力があったことやショーの前には普通は見ることのできないバックヤードツアーに参加できたこと、などです。とにかくショーはとても迫力があり圧巻でした。またハワイに行くことがあったらぜひ参加したいです。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2018/02/05 |
Reviewed by: Bec M Lee Olsen
My husband and i booked this tour pretty last minute and we were so happy we did!
We were staying down at Waikiki Beach and got the bus pick up service from the Marriott which was prompt and well organised. Cousin Knox was our tour leader and kept the bus entertained and informed for the hour long trip. He was funny and accommodating.
Arrived and Cousin Knox picked up all our tickets for the day to get us started. Everything was well explained and we were off with our guides for the day. The guides did so well in the torrential rain which the Centre provided us with ponchos. Some of the activities were busy when we arrived but the guides were able to take us to other areas which were very entertaining and provided us with some insights into their cultures. The luau was very good fun to enjoy whilst eating dinner. Plenty of food and drinks. Well organised tables - we were lucky to get a table in the front.
The only suggestion would be to allow more time for lunch. We arrived at the bbq lunch and unfortunately only had 25 mins to eat as had to get to the start of one of the displays. Not enough time especially since it was a pay your own lunch.
Overall a great day from start to finish where we wwere dropped off back where we were picked up.
| Rating: | |
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| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2018/02/04 |
| Activity Date: | 2018/02/01 |
Reviewed by: Ron
If you go to Hawaii you must see the Polynesian Cultural Centre. The last time I was here was 38 years ago. A lot has changed, but it is still a must see. The ambassador guided tour got us to each presentation at the appropriate time. There is a huge amount of information about the background of the Polynesian people. My wife and I were amazed by the Ha, Breath of Life show and we really enjoyed the prime rib and crab leg dinner.
There is no alcohol at the Polynesian Cultural Centre but one day without was probably good for us anyway.
| Rating: | |
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| Packages: | Prime Rib Dining, Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/19 |
Reviewed by: リナピョン
We departed early in the morning by bus. Along the way, we were taken to a strange coral shop, but after a long journey, we finally arrived at Bunka Center. I didn't have high expectations for lunch and dinner, so it was about what I expected. The night show was wonderful. After it ended, we quickly boarded the bus and set off. Even so, we arrived after 10 PM. If you don't plan for a late start the next day, this tour can be quite tough. It was fun, but definitely a very hard tour.
朝早くからバスで出発。途中へんなサンゴ屋に連れていかれたが、
長い道中なんとか文花センターに到着。
昼食、夕食は期待していなかったのでそんなものでしょう。
夜のショーは素晴らしかった。終わったら速攻でバスに乗り込み
出発。それでも到着時間は10時過ぎ。次の日は遅い時間の予定を
企画していないとかなり厳しいツアーです。楽しかったけどすごく
ハードなツアーです。
| Rating: | |
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| Packages: | 半日観光+ビュッフェ+ナイトショー<中央席 > |
| Attended as: | Families |
| Posted on: | 2018/01/04 |
| Activity Date: | 2018/01/01 |
Reviewed by: Yagman
The Polynesian Cultural Centre consists of the villages of the various people from the surrounding islands of Polynesia. Each village had a presentation which gave an insight into their culture - family and community mindedness. One of the highlights was how to make fire by "rubbing together 2 sticks of wood". There is a lot to see and do so you may not have enough time to see all of the villages. The Luau was great - food, show, drinks (no alcohol though) however we were allocated the 4pm time slot (I suspect the more expensive packages allow you to eat later). Afterwards, the night show was spectacular. Unfortunately, we chose a day where the heavens opened up and continued to rain for the whole time. On a "feel good" note, the centre was set up to employ students from the surrounding Polynesian islands so the money raised helps them fund their education.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families |
| Posted on: | 2018/01/01 |
| Activity Date: | 2017/12/26 |
Reviewed by: James
Chief Rob was the best driver he was funny and kept everyone happy. The tour we learned so much the show Hai was so good I could not take my eyes off of it everyone needs to go to this
| Rating: | |
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| Packages: | Super Ambassador Luau Dinner Package & All Day Admission (Private Guided) |
| Attended as: | Couples |
| Posted on: | 2017/12/24 |
| Activity Date: | 2017/12/19 |
Reviewed by: Yoshiko
This was my third visit to the Polynesian Cultural Center, but it was my husband's first time, so I was hoping for explanations in Japanese. I chose this tour because it also included visits to Hanauma Bay and the HITACHI tree in half a day. During the transfer, our guide, Kerina, shared a lot of local information about Hawaii, which was very enjoyable and informative.
Once we arrived at the cultural center, we were divided into small groups, and a Japanese-speaking university student guided us around the center. However, there wasn't much explanation, which was disappointing.
Additionally, I had signed up for a dinner course while watching the show, but due to a mistake by the guide, we missed it. I was surprised when I was told, "Please check for availability for the next session yourself. If there’s no availability, please return to the regular buffet." If it was a mistake, shouldn't they take responsibility to secure seats for the next session? I felt that the overall response was quite lax, considering it was a university student part-time job.
However, I am always overwhelmed by the shows at the cultural center! They are incredibly powerful and beautiful. Despite the issues during the tour, everything was forgiven after watching the show.
ポリネシ文化センターは私は3度目でしたが、主人が初めてだったので説明を日本語でしていただけるのを期待し、ついでに半日でハナウマベイやHITACHIの樹なども見れるこちらツアーを選びました。
移動中、ガイドのKerinaさんがハワイのローカルなことも含め、ずっとお話して下さり、とっても楽しく、ためになりました。
文化センターに着いてからは、少人数グループに分かれ、日本語を話す大学生が付いてセンター内を案内してくれたのですが、説明があまりなく…残念でした。
あと、ショーを見ながらのディナーのコースに申し込んでいたのですが、ガイドさんの手違いとかで逃し、「次の回に自分で言って空きを確認して下さい。空いてなければ通常のバフェに戻って入って下さい」と言われたのはビックリしました。ミスならば次の回で席を確保するまで責任を持つべきでは?大学生のバイトなので…といった感じで対応が全般的に甘いと思いました。
然しながら、文化センターでのショーには毎回圧倒されます!すごい迫力で、しかも美しいです。ツアー中、不備はありましたがショーを観た後はすべて帳消しになりました。
| Rating: | |
|---|---|
| Packages: | 半日観光+ルアウ+ナイトショー<中央後方席または前方サイド席 >2019年3月31日まで |
| Attended as: | Couples |
| Posted on: | 2017/12/24 |
| Activity Date: | 2017/12/14 |
Reviewed by: Jackie
Everything was perfect. Even though it rained off and on, it did not matter. The dinner, entertainment was awesome. The show Ha: Breath of Life was spectacular. A must if you come to Oahu!
| Rating: | |
|---|---|
| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2017/12/22 |
| Activity Date: | 2017/12/19 |
Reviewed by: Julie
We bisited the Polynesin Cultural Centre in October and this was definitely the highlight of our 2 weeks in Hawaii.
The various villages and displays give a real insight into each country.The staff and students really make everyone feel welcome.
The centre was easy to get around and spotlessly clean.The paradeof canoes was one of the highlights of the day.
The best by far was the show,Ha,Breath of Life.
I highly recommend making this a must do on any visit to Hawaii.
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission & "HĀ: Breath of Life" Evening Show Package |
| Attended as: | Couples |
| Posted on: | 2017/11/25 |
| Activity Date: | 2017/10/31 |
Reviewed by: Carlos
The whole trip to the Polynesian Center was a great experience and it’s worth what includes. It’s a most to see every time you visit Hawaii.
| Rating: | |
|---|---|
| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2017/11/18 |
| Activity Date: | 2017/10/28 |
Reviewed by: まことちゃん
The half-day tour of Oahu included visits to Kailua, the North Shore, the Moanalua Gardens (the tree of life), and the Dole Plantation, which felt repetitive and led to a poor choice. The Polynesian Cultural Center was great as it offered an efficient tour led by Japanese students. The night show was impressive, especially the final fire dance, but the guide repeatedly emphasized the return bus time, causing several people to leave for the restroom before it ended. Since the departure wouldn't happen until everyone was present, I wished they had explained that we could enjoy the show without worrying about the restroom. Additionally, I had booked a deluxe seat in the front, but for some reason, I ended up in a seat at the back, so I rated my experience as unsatisfactory.
オアフ島の半日観光はカイルア、ノースショア観光とモアルナガーデン(この木なんの木)、ドールプランテーションの見学がダブってしまい選択ミスをしてしまいました。
ポリネシア文化センターは日本人学生によるセンター内の見学ツアーで効率的にまわれてよかったです。ナイトショーは最後のファイアーダンスは迫力があり良かったのですが、ガイドさんが帰りのバスの時間を何度も念を押すので、最後まで見ないでトイレに行く人が何人もいました。
全員揃うまで出発はしないのだから、トイレを気にすることなく最後まで見るよう説明して欲しかったです。
また、自分が申し込んだ席は前方のデラックスのはずでしたが、なぜか後方の席でしたので評価は不満としました。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
I have confirmed the situation on the day of the tour. As the operating company, we understand that you were seated towards the front of the standard seats you purchased, but I am very sorry that we could not guide you to your preferred seating. I understand that the guide repeatedly emphasized the return meeting time, but many customers often go shopping after the night show and do not return, which is why the return meeting time was communicated multiple times. I apologize for any discomfort caused by the guide's handling of the situation.
However, I am glad to hear that you were satisfied with the content of the tour. Thank you very much for taking the time to provide your valuable feedback.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を確認させていただきました。催行会社といたしましてはご購入いただいたスタンダード席の中でも
前の方にお座りいただいているとのことでしが、ご希望通りのお席にご案内ができず、大変申し訳ございませんでした。
ガイドに帰りの集合時間について何度も念を押されたとのことですが、ナイトショーのあと、お買い物に出かけられ
戻ってこられないお客様が多くいらっしゃるため、何度も帰りの集合時間についてご案内しているとのことでした。
ガイドの対応により不快なお気持ちとさせてしまいましたことお詫び申し上げます。
しかしながら、ツアー内容にはご満足いただけたようで弊社としましても嬉しく思います。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 半日観光+ビュッフェ+ナイトショー<後方席> |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/13 |
Reviewed by: nriano
All staff was very friendly and helpful. The Ha, Breath of life show was very entertaining. I felt that I understood the story line better because I read the playbill before the show started. The other presentations were also very entertaining and educational.
One point about the luau buffet, my girlfriend is very allergic to coconut. So I asked an employee if there was anything on the buffet that had coconut. She went back to check on a board in the back and assured me there was no coconut in any item.
My girlfriend said she tasted a little coconut in the frosting of the cake so did not finish it. She is OK, and did not have any reaction.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2017/11/10 |
| Activity Date: | 2017/11/07 |
Tips and suggestions
Reply from activity provider
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Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company, I was informed that there is no record of stopping at "Sango-ya." However, there is a store named "Coral Factory" at the Waimanalo Shopping Center, which we stop at for a restroom break on the way to the Polynesian Cultural Center. I deeply apologize for the confusion caused by stopping at a location not mentioned in the activity schedule during the long travel time.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認しましたところ、「サンゴ屋」に立ち寄った記録はないと報告がございましたが、
ポリネシア文化センターに到着する途中にトイレ休憩として立ち寄ります、ワイマナロショッピングセンターに
「コーラルファクトリー」という名前のお店がございます。
長時間に渡る移動中にアクティビティスケジュールには記載がなかった箇所への立ち寄りがございましたため混乱させてしまいましたこと、深くお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム