Reviewed by: NISHI
I signed up for the Waikiki shuttle plan. As mentioned in the reviews, the driver did not speak Japanese. The tour was scheduled for 7 AM, but they arrived promptly at 5:30 AM to pick us up. On the boat, we were the only Japanese people. All the explanations were in English, and without any Japanese guidance, the tour started.
On the first try, we went to the ocean cage with seven people. A family that joined us seemed to have requested a video, and since the staff was throwing food into the water, we were able to see the fish eating, which was great timing. The following group did not have food thrown in.
After coming out of the water, while waiting for the next two groups to experience their turn, it was very cold to stay in our swimsuits. I used the skirt I brought to change, but there is no private space on the boat, so those who want to change should think of something. If it were warm, swimsuits would be fine, but in December, the wind was cold, and I couldn't stay in my swimsuit.
I completely forgot to bring motion sickness medication, so I was anxious, but for some reason, I was totally fine. However, my friend seemed to be struggling with seasickness inside the cage. Out of about 20 people, only 2 or 3 were feeling sick. I wonder if Westerners have a constitution that doesn't get seasick? (laughs) After the tour, I wanted to do some sightseeing in Haleiwa, so I declined the ride back and we disbanded at the port. There was no discount on the price. (laughs)
ワイキキ送迎プランにて申し込みました。
ホテルへのお迎えにはクチコミ通り、日本語不可のドライバーさん。
7時からのツアーでしたが5時半にきちんとお迎えに来てくれました。
船に乗っても、日本人は私たちだけでした。
説明もすべて英語。特に日本語の案内も見る事なく
ツアーはスタート。
1番目のトライで7人で海のケージへ。
一緒入った家族がビデオを依頼したらしく、スタッフさんが海へ餌を
投入れていたので、それを食べるところが見られたりして
タイミングが良かったです。その後のグループでは
投入れていなかったので。
海から上がり、その後の2グループの体験を待つ間は
水着のままだととても寒かったので
着てきたスカートを利用して着替えましたが
プライベートスペースは船上はありませんので
着替えたい方は、何か考えた方が良いです。
暖かければ、水着でも良いのでしょうが、12月では
風が冷たく、水着ではいられませんでした。
酔い止め薬をすっかりと忘れて行ってしまったので
不安でしたが、私はなぜか全く平気でしたが
友人がケージの中で既に波に酔ってしまい大変そうでした。
20人位いた中で酔っていたのは2.3人でした。
欧米人はあまり酔わない体質なのでしょうか?笑
ツアー後は、ハレイワ観光がしたかったので
送りを断り、港で解散。
金額は値引きはありません。笑
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Friends |
| Posted on: | 2015/01/04 |
| Activity Date: | 2014/12/19 |
Reviewed by: ゆうり
I participated with my sister. Since neither of us speaks English, I was a bit anxious that we could only understand the instructions through feelings. However, the captain was cheerful and communicated with gestures, which allowed us to have a great time! We were able to communicate with other foreigners on board through gestures, and although there are many Japanese people in Hawaii, we could still experience a sense of being abroad.
I was unsure about how high we would go while parasailing, but even at 90 meters, it was totally manageable! The ascent and descent were slow, so there was no feeling like a roller coaster, allowing us to enjoy the scenery and even take pictures.
The price is a bit steep, but I would definitely want to do it again when I come to Hawaii!
妹と参加しました。
2人とも英語が喋れないので、注意事項などを説明して頂いてもフィーリングでしか分からなかったのが、少し不安でした。
しかし、船長さんも陽気で、身振り手振りで教えてくれるので、楽しく過ごすことができました!
一緒に乗った外国人の方と身振り手振りでコミュニケーションしたりと、ハワイは日本人が多いといいますが、外国気分を味わうことができました(^_^)
パラセーリングも何メートル飛ぶかを悩んだのですが90mでも全然余裕でした!
上昇するときも降りるときもゆっくりなので、ジェットコースターのような感覚は一切なく景色を楽しむことができ、写メを取る余裕も(笑)
お値段が少々はりますが、ハワイに来たらまたやりたいです!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/01/04 |
Reviewed by: banchan
I joined to see the filming locations of Jurassic Park. I enjoyed the wonderful nature during the bus ride and the driver's humorous commentary.
ジュラシックパークのロケ地を見たくて参加しました。バスでの移動の間に見る自然の素晴らしさと運転手さんのユーモアあふれるガイド楽しかったです。
| Rating: | |
|---|---|
| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families |
| Posted on: | 2015/01/04 |
| Activity Date: | 2014/12/04 |
Reviewed by: Kona Family
My 9-year-old daughter and I went on the 800ft on 12/31/14. The pick up from our hotel was on time, and the driver was engaging and informative on the way to the harbor by telling stories of famous landmarks and where some movies were filmed.
When we arrived at the harbor we quickly boarded the boat and were off to the waters off of Waikiki.
My daughter was naturally a bit hesitant at first, but the crew--Pablo and the driver--were calm, friendly and professional, which helped my daughter get mentally prepared.
When it was our turn, we were all smiles. After hooking up to the apparatus, up we went. We expected a more jarring and rough ride, but it was incredibly smooth and peaceful. We had great views of Waikiki and the surrounding area. My daughter remarked that that was how birds must feel.
I would highly recommend this to just about anyone. It was the highlight of my daughter's stay in Waikiki and we did a lot of activities. Pablo and the driver (sorry, I forgot his name) were awesome in every way.
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/31 |
Reviewed by: masa
While it was fun flying in the sky, I was scared during the boat ride to the offshore location because it was fast and felt like we might fly away. Some people might enjoy it, but my excitement went down.
空に飛んでる最中は楽しかったんですが、行きの沖合いへの移動のボートが早くて飛んでいきそうで怖かったです。
楽しめる人はいるかもしれませんがテンションは下がりました。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/31 |
Reviewed by: ナッツ
I attended with my mother and my 5-month-old daughter. The food was very delicious, and the show was just the right length, so I was very satisfied. However, the price was a bit high. The fire show was shorter than I expected. If you only want to see the hula, you can watch it for free somewhere else and have a meal at another place. A high-quality all-you-can-eat dinner while watching a show outdoors is luxurious and has a nice atmosphere, which might be great for couples. Small children might get bored, be scared, or end up staying up too late.
母と5ヶ月の娘と参加。
お料理がとても美味しく、ショーもちょうどいい長さでとても満足。
ただお値段が少し高いかな。
ファイアーショーは期待より短め。
フラだけでいいなら、無料で観れる所で観て、
食事もどこかで食べるのも手。
質のいい食べ放題を、夜の外でショーを見ながら…は、贅沢で雰囲気も良いのでカップルにはいいかも。
小さな子供は飽きちゃったり怖がったり寝るのが遅くなっちゃったりするかも。
| Rating: | |
|---|---|
| Packages: | スタンダードシート(2015年12月末まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/11 |
Reviewed by: コンドウ
I enjoyed the show as it progressed while interacting with the audience. The food was also delicious. They took photos and later offered them for sale, but the total cost was $50, which felt quite expensive.
お客さんとコンタクトをとりながら、ショーを進める感じで、楽しめました。
食事も美味しかったです。
写真を撮ってくれて、後で売りにくるのですが、それは全部で50$と高額でした。
| Rating: | |
|---|---|
| Packages: | スタンダードシート(2015年12月末まで) |
| Attended as: | Families |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/28 |
Reviewed by: 12/27
I had a great time!
The driver was a nice person, and it felt wonderful to ride horses along the beautiful beach and connect with nature!
The only downside was that someone who wasn't picked up confronted the driver, insisting it wasn't their fault, and complained to the company, which created a negative atmosphere. It was unfortunate to encounter a complainer while in Hawaii, especially since there were others from the same hotel being picked up.
However, the driver continued to lighten the mood and was truly a good person! If I have the chance to go to Hawaii again, I would definitely like to participate again!
とても楽しかったです!
ドライバーさんも良い人だったし、綺麗なビーチ沿いを馬に乗って散歩して自然を感じる事が出来て気持ち良かったです!
☆一つ少ないのは、ピックアップされなかった人が、自分は悪くないってドライバーさんに、食ってかかったり、会社に文句の電話してたり、降りる時に文句言い逃げしたりして、空気が悪くなったからです。
同じホテルからピックアップされてる人がいるって事は……って感じでしたが、ハワイに来てまでクレーマーに遭遇とは。不運でした。
けど、その後もドライバーさんは和ませてくれて、本当に良い人でした!
またハワイに行く機会があれば是非参加したいです!
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Friends |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/27 |
Reviewed by: D Rizzo - Canada
As expected and stated...can't ask for more from a tour operator. Show itself was not as good as Polynesian Village main stage show but buffet was 1000 times better and the Hilton show (as a buffet show) was far superior. You'll need to see the Poly Village to see the various cultural elements but save the luau for this one.
| Rating: | |
|---|---|
| Packages: | New Year's Eve Luau Special: Late Show |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/03 |
| Activity Date: | 2014/12/31 |
Reviewed by: SK
This was truly one of the best experiences in Hawaii. Our boat had about 12 people and 8 people had parasailing ride. My son who is 12 years old loved it. My son did not want to put in his feet into the water at first but he was surprised that the water was pretty warm. You can see the whole beach and ocean together. While you are flying, you can also look down into the ocean and see the fishes in the water. It was not as scary as I expected. The time just flew by so fast. I wish the ride was a little longer. They also took great photos for us although if you want the pictures you need to extra 30 dollars. My father went along as an observer and he enjoyed the beautiful view as well. Enjoy!
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Families with Young Children |
| Posted on: | 2014/12/31 |
| Activity Date: | 2014/12/28 |
Reviewed by: Drew
Very exciting experience. Scheduled very last minute and still found an available spot right as the sunset began. Highly recommend this company
| Rating: | |
|---|---|
| Packages: | Super Flight - 1000ft Line (10 min) with Transportation |
| Attended as: | Couples |
| Posted on: | 2014/12/31 |
| Activity Date: | 2014/12/28 |
Reviewed by: MANAMI
It was my first time paragliding. There were a lot of participants, so we had to wait on the boat before actually flying. While waiting, the rocking of the boat made me a bit seasick, and when we took off, I felt a tightness in my stomach as we shot up. However, once we reached the top, I was able to enjoy the beautiful sea and the view from a perspective I had never seen before!
初めてのパラセーリングでした。
参加人数が多く、実際に飛ぶまでにボート上で待たされました。
待ってる間のボートの揺れでちょっと船酔いしてしまい、飛ぶときも
グワっとあがるので、胃がキューっと縮み上がる感じがしました・・。
上まで上がってしまえばきれいな海と見たことない視線からの景色に
楽しむことができました!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2014/12/31 |
Reviewed by: Yoko
It was just my daughter and me participating. We were the only Japanese people there. It was not a problem that I didn't understand much English. I was looking for snorkeling without the need to wear a life jacket, so I could dive freely, and the staff was nearby. There were also buoy-like floaties, which should provide reassurance for those who are not confident swimmers. If you're feeling anxious, relaxing on the boat might be a good option as well. The staff also joined us in snorkeling and made it enjoyable. The sailing after snorkeling was fantastic. The view of Waikiki from the sea was a luxurious experience that is hard to come by. I will definitely participate again next time.
娘と二人での参加でした。日本人は私達だけでした。英語があまり理解出来なくても問題はありませんでした。ライフジャケットを着なくても良いシュノーケルを探していましたので、自由に潜れますし、スタッフも近くにいてくれますし、棒のような浮き輪もありますので、泳ぎに自信のない方にも安心なのではないでしょうか。もし不安であれば、船上でゆっくりくつろぐのも良いのでは…。スタッフの方も一緒に潜り楽しませてくれました。シュノーケルの後のセーリングも最高でした。海から眺めるワイキキ、
なかなか体験できない贅沢な時間でした。次回も是非参加します。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Families |
| Posted on: | 2014/12/31 |
| Activity Date: | 2014/12/24 |
Reviewed by: pamela teague
Well worth the money. I love the food. Everybody was very courtious and helped every way they could. All the staff was so helpful to us. My fiance is in wheelchair and they helped in every possible way. We got to have captain help us up to top floor to see fireworks. What an experience I couldn't tell u anything bad about this. They let u smoke on top of ship which is a good nerve helper. I would totally do it again
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/12/29 |
Reviewed by: Vanessa
I had originally purchased the 2 hour horseback riding tour but was called earlier on the day of the ride that they were not able to give the 2 hour ride tour due to a triathlon taking place on the Kualoa Ranch property. Renee was great to talk with with she offered alternatives. Change of day in the ride or lunch on them and a 1 hour ride with a bus ride to see the area that "Jurassic Park" was filmed. We chose to take the 1 hour ride and lunch on them. The buffet lunch was VERY good and had many selections to choose from. The horse were used to having inexperienced riders. They in my reflection were push button horses. They followed the leader. Very good ride for a first time horseback rider. The tour guide was very pleasant. Oh and Veltra reimbursed me the difference in cost between the two rides. That was very nice of them. When I go back to Oahu I think I will purchase the ATV tour. That looked like a lot of fun.
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - One Hour Horseback Ride |
| Attended as: | Couples |
| Posted on: | 2014/12/29 |
| Activity Date: | 2014/12/07 |
Reviewed by: DA SK
The staff at Hawaiian Parasail were fantastic! From booking our spots online to the bus pick-up to the parasailing itself, the staff were friendly and enthusiastic. The day ran smoothly from start to finish, starting with a prompt pickup at our hotel at the designated time. My friends and I truly had a memorable experience. The views from the top, looking back onto Waikiki beach, were just breathtaking and there was ample time to appreciate! There is a 'dip' included in the package- this was very fun and exciting. It really is a must for anyone visiting Hawaii! We would definitely go again on our next trip.
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Friends |
| Posted on: | 2014/12/28 |
| Activity Date: | 2014/12/10 |
Reviewed by: NA and RK
Our (too) short time spent with Hawaiian Parasail provided us with a great parasailing experience at a convenient location!
Our party of 4 booked & paid online, and were picked up from the front of our hotel. The company website gives lots of details and FAQ with regards to parasailing and is very easy to navigate. On the day, there was friendly service all round from fantastic staff who were obviously determined to give us a good time. It was our first time parasailing, and we would definitely give it another go. We would highly recommend this to anyone visiting Hawaii - really a very exciting experience!
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Friends |
| Posted on: | 2014/12/28 |
| Activity Date: | 2014/12/10 |
Reviewed by: Brad
What a great trip. These guys are the best. It's a really good deal for the amount of time spent on the water and to have a crew that keeps you this entertained. I highly recommend it.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2014/12/28 |
| Activity Date: | 2014/12/25 |
Reviewed by: やすとも
The sea was murky due to the storm the day before ( ; ; ) and the sky was cloudy. But! A rainbow appeared along the way ✨ and it lifted my spirits ♡ I want to go on a sunny day next time (..◜ᴗ◝..)
前日までの嵐のせいで、海が濁っていました( ; ; )空も曇ってました。が!途中から虹がでて✨気分も上がりました♡次こそは晴れた日に行きたいです(..◜ᴗ◝..)
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/12/28 |
| Activity Date: | 2014/12/24 |
Reviewed by: 中止の場合 連絡無いよ
I chose to meet at the location. I selected the 9 AM option, so I needed to be there by 8:30 AM. Therefore, I left my hotel in Waikiki at 7:30 AM. I woke up around 6:40 AM to get the kids ready. Since I woke up this early, if I had received any communication, I could have done something else instead of going all the way to the North. I completely understand that we can't set sail due to bad weather. However, I cannot understand the lack of communication. It feels like I want my time back more than my money! After all, the payment is processed immediately when making the reservation.
私は現地集合を選びました。 あさ9時からの分を選びましたので 8時30分 現地集合でした。ですので、ワイキキのホテルを7時30分に出ました。起きたのは
子供の用意もあり、6時40分ごろです。これだけ早く起きてますから 連絡があれば ノース迄行かずに 別の事も出来ました。天候不良の為 出航出来ないのは もちろん理解出来ます。でも、連絡が無いのは
まったく理解出来ません。金より時間を返せ!って感じですね。金は予約時にすぐ決済するのにね。
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Families |
| Posted on: | 2014/12/27 |
| Activity Date: | 2014/12/26 |
Reviewed by: pamela teague
It was well beyond my expectations food great views great, fireworks great, hawaiian dancing great. Well worth the money. Staff very friendly
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/12/27 |
| Activity Date: | 2014/12/26 |
Reviewed by: Matt
The tour guides had great attitudes and were very nice especially when working on Christmas day. Only a 5 minute ride to turtle canyon where there were 5-10 turtles as well as a lot of fish. The water was very refreshing and clear. We saw Dolphins adter snorkeling and they literally came within 2 feet of the boat. This tour was extremely worth it. This is a must if you're staying in Waikiki and want to do a fun activity.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2014/12/27 |
| Activity Date: | 2014/12/25 |
Reviewed by: 冬のハワイ
I only remember it being very cold and tough because I went in January. Even though it's Hawaii, I definitely don't recommend going in the middle of winter. I think it would be a lot of fun during warmer times!
1月に行ったためかとても寒く辛かったという記憶しかないです。。ハワイと言えど真冬はやはりお勧めしません。暖かい時期であればとても楽しいと思います!
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/12/27 |
| Activity Date: | 2014/01/11 |
Reviewed by: David R
Fantastic experince! The staff was profesional, knowlegable and effecient. Easy to book. Our instructors made sure the entire time was safe and fun. Loved having the photo option, to show all the folks back home. A bucket list item we defininitely plan to do again. We couldn't have had a better memory.
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2014/12/26 |
| Activity Date: | 2014/12/07 |
Reviewed by: びゅうてぃ
I participated in a group lesson. The location is great, and after the DVD lecture (in Japanese), we had the lesson on the beach (in English), so you can feel at ease even if you're not confident in your English. You can stand on the boat from the very first time!
グループレッスンに参加しました。ロケーションの良さは言うまでもありませんが,
DVDレクチャー(日本語)の後,ビーチでレッスン(英語)でしたので,英語に自信がなくても安心です。
1回目からボートに立てます!
Aloha! Our entire staff is looking forward to seeing you this year!
アロハ! 今年もスタッフ一同お待ちしています!
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Couples |
| Posted on: | 2014/12/25 |
| Activity Date: | 2014/12/18 |
Reviewed by: Tina
Fortunately weather was so nice even Hawaii's weather is changeable.
Firstly we ride a shuttle to the port and get into boat ( it was 10 people there). Out turn was second. We were waiting for about 5 min to fly for each group.
Guidances were really friendly and made us motivated for fly!!!
Then our turn has came.. I was kind
Of nervous at first time but gradually I felt fun! We got in water twice ( it was also awesome) and fry so much high!
I wasn't expecting that much height and bit scared earlier but it was soooo great view!!! Thank you for awesome adventure! We'd love to try again. Totally recommend :)
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2014/12/24 |
| Activity Date: | 2014/12/21 |
Reviewed by: ひでなり21
This time, we participated as a family of six. The weather was nice, and the waves were calm. The waiting time until boarding felt a bit long. Since you wait under the shining sun, I think it's better for women to prepare sun umbrellas or similar items. The snorkeling at Atlantis was very satisfying as we could see various fish. It was truly great to see sea turtles as well. I absolutely recommend this tour.
今回は、家族6名で参加しました。天候もよく、波も穏やかでした。乗船までの待ち時間が多少長く感じられました。燦々と輝く太陽の下で待つので、女性の方は日傘等を準備されたほうがよろしいかと思います。アトランテイスでの海中遊泳は、いろいろな魚が見られ大満足でした。海がめも見る事ができ本当に良かったです。このツアーは絶対お勧めです。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2014/12/24 |
| Activity Date: | 2014/08/12 |
Reviewed by: Simba
This was a good experience, it was really nice to see the Back Country of Hawaii.
| Rating: | |
|---|---|
| Packages: | 2-Hour Horseback Ride with Transportation |
| Attended as: | Couples |
| Posted on: | 2014/12/23 |
| Activity Date: | 2014/03/04 |
Reviewed by: 匿名希望
I had been interested in the sandbar for a while and decided to sign up! It was great that there was a pickup near the hotel, but I was confused at first because the person who came to pick me up was a woman, not Captain Bob. After about a 50-minute drive, we arrived at the marina, and it was just a short boat ride from there to the sandbar! Since it’s a bay, there were no waves, and even though I usually get seasick, I was fine this time without any motion sickness medication! We passed by a sea turtle spot on the way to the sandbar and were lucky enough to see sea turtles! I heard that if you're lucky, you can also see a school of manta rays, but we weren't able to encounter them, which was a bit disappointing! Since it was December, I was worried about the cold water, but we were blessed with clear sunny weather and had a great time at the sandbar! I definitely think it's a must-do when you go to Hawaii! Our guide, Yuki, was Japanese, very humorous, and incredibly attentive, which made the experience even better!
サンドバーに前から興味があって申し込みました! Hotel近くでpickupでよかったのですが、迎えにきた人がキャプテンbobじゃなく女の人だったので 最初わからなかったです。 車で50分ほどでマリーナに
到着して、そこから船で少しいくとすぐ到着しました! 湾なので波がなく普段 船酔いする自分ですが今回は酔い止め薬が無くて大丈夫でした! サンドバーまでウミガメスポットを通りバッチリウミガメに逢えました! 運が良いとマンタの群れにも会えるみたいですが、自分たちは遭遇できなかったです!残念! 12月ということもあり、海の水が冷たく心配していましたが無事に晴天に晴天に恵まれサンドバーを
満喫できました! ハワイに
行ったら絶対行ったほうがいいと思います! ガイドのユキさんが日本人でとてもユーモアたっぷりで 凄く気がきく人で良かったです!
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/12/23 |
| Activity Date: | 2014/12/19 |
Reviewed by: Adam
Great day out on the water with a great crew, fantastic experience!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2014/12/22 |
| Activity Date: | 2014/11/26 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for your inability to participate in the tour you reserved. Additionally, we are very sorry that the cancellation notice did not reach you. We have taken this matter seriously and have issued a strict warning to the local operating company to prevent a recurrence. We have also sent you a separate email regarding the refund details, and we would appreciate it if you could check that. At VELTRA, we will continue to strive to provide activities that will further satisfy our customers.
VELTRA Customer Support Team
この度は、ご予約頂きましたツアーにご参加できませんでしたこと、心よりお詫び申し上げます。
また、キャンセルのご連絡がお客様に届いておらず、大変申し訳ございませんでした。
今回の件につきましては再発防止に努めるべく、現地催行会社に厳重に注意させていただきました。
別途メールにて、ご返金内容も含めご連絡をさせて頂いておりますので、ご確認いただけますと幸いです。
弊社VELTRAでも今後は更にご満足いただけるアクティビティの提供に努めてまいります。
VELTRAカスタマーサポートチーム