Oahu
I was very grateful for the detailed explanations and precautions provided by the Japanese guide for activities that could be life-threatening if one missteps, such as being in the ocean. However, I was strictly lectured about the cultural differences between Hawaii (America) and Japan, mainly regarding the tipping culture and the quality of service.
I am already aware of these differences and do not expect the same level of service as in Japan while abroad. I understand that some participants may not grasp these concepts, but the way it was conveyed felt quite condescending, almost as if the guide was ashamed of Japanese people. I understand the sentiment, but it was uncomfortable. It would have been better to casually say something like, "Please leave your tips here at the end. Feel free to ask if you have any questions," rather than raising one's voice and dragging out the explanation.
Additionally, during the dolphin watching from the boat, when the dolphins were only visible in the distance, the guide said to the Japanese guests (not us), "You've seen them, right? Hurry back to your seats!" which left a bad taste in my mouth. We participated to see the dolphins, after all. Perhaps it was due to concerns about seasickness? Again, I thought the delivery could have been better.
On a positive note, the explanations about the ecology of sea turtles and dolphins, as well as the advice for dolphin swimming, were very helpful and appreciated. Thanks to that, I was able to jump in without hesitation and saw both dolphins and honu.
Regarding the activity plan, I was looking forward to snorkeling, SUP, and water slides besides dolphin swimming, but the time was very short, and we couldn't do SUP, which was disappointing, though I understand it was due to the schedule. It felt like a bonus. If given another opportunity, I plan to participate in these marine activities with dedicated time.
While I have shared many critiques, I want to emphasize that we did not experience seasickness thanks to effective medication, and we were able to encounter dolphins and honu, which was very moving, so I am glad we participated. The staff, aside from the aforementioned issues, were all very friendly, cheerful, and enjoyable to be around. The photographer was also very nice and provided detailed answers about dolphin ecology. We were able to purchase many photos for just $65, which became a wonderful memory. Thank you.
Regarding tips, Japanese participants often wonder how much to give, so I’ll share my thoughts for reference. The Japanese guide mentioned that the usual tip is around 20%, with a minimum of about 10%. When we participated in other activities where we received excellent service, we each gave 25%. For those who provided exceptional service, we also give individual tips separately. For this activity, we tipped about 15% each. We also left about 10% collectively for the shuttle bus.
日本人ガイドは海という一歩間違えると命を落としかねないアクティビティでは細かな説明や注意事項を聞くのにとてもありがたかったです。が・・・
ハワイ(アメリカ)と日本の文化の違いについて厳しく説明されました。
主にチップ文化やサービスのクオリティの違いについてです。
そんなこと承知の上ですし海外にきて日本と同等のサービスなど求めておりません。
参加者の中にそれらを理解されていない方もおられるのかと存じますが、言い方がどうも・・・そんな日本人を恥と思っているような物言いで正直不快でした。気持ちは分かりますが・・・
無知な方がおられるのか知りませんが声を荒げてダラダラと説明する内容ではないですね。サラッとスマートに「チップは終わりにここにちょうだいねー。分からなければ気軽に聞いて」など一言添える程度で良いのでは?
あと、船上からのイルカウォッチングの際、遠くに小さく見える程度で皆さん一生懸命みていてやっと少し近づくと1分もたたないで「もう見たからいいでしょ!早く席に戻って!」と言っていた(私達ではない日本人客に対して)のにも気分が悪くなりました。
私たちはイルカを見るために参加しているのです。
船酔いを心配してでしょうか?やはりここでも言い方が悪いなと思ってしまいました。
しかし、ウミガメやイルカの生態についての説明や、ドルフィンスイムの際に見るためのアドバイス等はとてもためになり良かったです。
お陰様で躊躇なく飛び込むことができましたし、イルカもホヌも見れました。
アクティビティのプランについて
ドルフィンスイム以外のシュノーケルやSUPやウォータースライダーなども楽しみにしていましたが時間がとても短くてSUPまでは出来ずで残念でしたがタイムスケジュール的に仕方ないかなと。オマケみたいなものですね。
また機会があればこれらのマリンアクテビティは別でしっかり時間をとったものに参加しようと思います。
・・とここまで長々と余り良い感想はないですが。
私達は酔い止めも薬もしっかり効き船酔いすることもなく、イルカやホヌにも出会えとても感動しましたので参加して良かったと思っています。
スタッフの方も上記のこと以外はすごくフレンドリーで明るく楽しい方ばかりで良かったです。
カメラマンの方もとても良い方でイルカの生態についても質問すると詳しく教えていただけました。写真もたくさん枚数があるのに65ドルで購入できとても良い思い出となりました。ありがとうございます。
チップについでですが、日本人参加者の方々はどのくらい渡そうかと悩みますので参考までに書いておきます。
その日本人ガイドさんも普通20%位で 〜10%程度とおっしゃっており、私達も他のアクティビティに参加した際、とても良くしていただいたのでその時は25%を夫婦各々で渡しました。また特別お世話になったなと感じた人にはそれとは別で個別に渡すようにしています。今回こちらのアクティビティでは夫婦各自15%程度を。送り迎えのバスには夫婦でまとめて10%程度入れて帰りました。
Dear Ume Kombucha,
Thank you for preparing thoroughly for your participation in Dolphin University, including measures against seasickness. We truly appreciate your valuable feedback despite your busy schedule.
I apologize for any discomfort you experienced on the day, especially since you were looking forward to the event.
This has been a great opportunity for all our staff, not just the guides, to rethink and improve our communication during the tour, as well as to enhance the overall experience for our customers by considering tips and cultural differences.
I’m glad to hear that you enjoyed the tour itself, and thank you for purchasing the photo package. If you have the chance to join us again, we would be more than happy to support you to the best of our abilities. Please feel free to reach out to us then.
Thank you very much.
梅昆布茶様
この度はイルカ大学へ船酔い対策など万全の準備をしてご参加くださったとのこと、ありがとうございました。
お忙しい中、貴重なコメントを頂き重ねて感謝申し上げます。
当日は楽しみにご参加いただいたにも関わらず不快な気持ちにさせてしまい申し訳ありませんでした。
当日のガイドだけではなく全てのスタッフが、よりお客様に寄り添い楽しんでいただけるツアーをお届けできるように、Tipや文化の違いだけではなくツアー中のコミュニケーションについて再考し改める良い機会となりました。
ツアー自体は楽しんでいただけたとのこと、写真パッケージもご購入いただきありがとうございました。
これに懲りずもしまたご参加いただける機会がありましたら全力でサポートさせていただきたく思います。その時はぜひご一報ください。
ありがとうございました。
The ship is comfy, they also provide drinks.
Snorkeling spot is great, saw sea turtles and of course a lot of fishes.
We were very lucky to see 4 spots of dolphins swimming just around us and jumping and spinning.
Great crew, very friendly and helpful.
We brought 2 babies (18 months) with us, they also had a great time, could tell from their face :)
Attending a private tour allowed us to set out immediately for the dolphins when spotted them. Will def. choose to do private tour again next time.
This was my first major vacation after being isolated due to COVID. Being immunocompromised makes finding activities difficult. We contemplated the UTV/ATV tour, in hopes of social distancing. However, we settled on the bus tour at the last minute. We got the early Monday morning tour our last day on Oahu. The bus was almost empty, so we comfortably social distanced. (The later morning buses were definitely far busier) Nick was a great host and generally joyful human being. He made the experience even better for us, despite my limitations. This place is beautiful and gorgeously maintained. Cannot miss this! If I get back to Oahu and I am well enough, I’ll be joining the horse back riding tour.
We participated as a family with a 12-year-old and a 6-year-old. The transportation was provided by a small bus with a Japanese-speaking driver to our hotel. It took about 30 minutes to the port, and then we arrived at the destination in about 15 minutes by a small ferry. The captain was very kind, stopping when we spotted sea turtles or when a guest's hat fell into the sea.
I had imagined the location to be a sandy beach, but it was a shallow area about 100 cm deep, so the 6-year-old needed a float. For water activities, there were floats, a small boat with windows to observe the seabed, and paddleboards. After playing for about an hour, those who wanted to went snorkeling.
Snorkeling is generally recommended for those who can swim on their own, but you can also hold onto the instructor's board for assistance. The instructions were provided on the boat with Japanese interpretation. Since putting on the mask can be a bit tricky, it might be smoother if you research it in advance. The 12-year-old accidentally swallowed some seawater and felt a bit sick later.
Under the sea, we could clearly see fish, corals, and sea turtles. Onboard, snacks, canned drinks, coffee, tea, and hot chocolate were freely available. Bringing your own food was also allowed. After playing in the sea, it can get a bit chilly, so it's advisable to bring a bath towel or a jacket. Don't forget to bring tips as well.
Overall, it was a wonderful experience.
12歳、6歳の子供を含む家族で参加しました。 送迎はホテルまで小さなバスで日本語堪能な方がしてくださいました。
港まで30分ほど、港から小型フェリーで現地まで15分ほどで現地到着でした。 船長は海面にウミガメが見えるときや、お客の帽子が海に落下した時に止まってくださったり大変親切な方でした。
現地は砂浜をイメージしていたのですが、100cmほどの深さの浅瀬で6歳の子は浮き輪が必要でした。
海遊びは浮き輪、海底が観察できる窓つきの小さなボート、パドルボードがあります。1時間ほど遊んだ後、希望者はシュノーケリングに行きました。
シュノーケリングは基本的に自身で泳げる方が推奨ですが、インストラクターのボードにつかまってつれてっていただくこともできます。
説明は船上で日本語通訳付きでしてくださいます。マスクの付け方がちょっと難しいので事前に調べておいた方がスムーズかもしれません。12歳の子は海水をちょっと飲んでしまい、後で気持ち悪くなっていました。
海の中は魚たち、サンゴ、ウミガメがばっちり見えましたよ。
船内はスナック、缶ジュース、コーヒー、紅茶、ホットチョコレートなど自由にいただけます。持ちこみも可です。
海で遊んだ後は少々寒いので、バスタオルや上着は持っていった方が良いでしょう。
チップも忘れずに持っていきましょう。
全体にすばらしい体験でした。
Aloha! Thank you for participating in the Captain Bruce's Paradise of the Sea tour with your family the other day. I sincerely apologize that the sandbar did not have a strong low tide and that your child drank some seawater. Nevertheless, I truly appreciate your kind words about the wonderful experience. We would be delighted if you could visit the sandbar again, which shows various beautiful expressions. We look forward to that day with all our hearts. A Hui Hou!
アロハ! キャプテンブルース天国の海ツアーです。 先日はご家族でツアーに参加頂きましてありがとうございました。
この日のサンドバーはあまり引き潮にならなかったり、お子様が海水を飲まれたとのことで大変申し訳ございません。
それでも素晴らしい体験をおっしゃって頂きましたこと心より感謝しております。
様々な表情を見せてくれるサンドバーにまたぜひお越し頂ければ嬉しいです。その日を心よりお待ちしております。A Hui Hou!
So good to swim with Leho the dolphin we were assigned to be with! Melissa taught us so much about dolphins that hour. The photos showed us smiling bigger than we never had before! Super fun and excellent! It was part of our 50th anniversary celebration.
The driver who picked us up introduced us to the shops along the way, so we arrived at our destination in no time. The staff at Captain Bruce's were very kind and cheerful, and they provided support in Japanese. They explained all the dangerous parts of the marine activities in Japanese, which made us feel safe while having fun. There was also a staff member who explained things in a charming Kansai dialect, which was delightful. We were able to swim with turtles, and the view of the mountains from the sea was incredibly beautiful. It was a precious sight.
On the boat, there were hot drinks, canned juices, snacks, fruits, and spam rice balls. The rice balls and Swissmiss after swimming were very delicious. There are no changing rooms, so getting into the air-conditioned shuttle with wet swimsuits can be quite chilly. It was necessary to bring a few larger towels to use as blankets. It was that cold. It's better not to bring valuables, but since tips are not included, it was necessary to prepare cash for the tip boxes on the boat and in the shuttle.
送迎のドライバーさんは、道沿いにあるお店の紹介をしながら運転してくれるので、現地にはあっという間に着きました。キャプテンブルースの方々はとても親切で明るく、日本語のサポートもあり、マリンアクティビティの危険な所も全て日本語で説明してくれたので、安心して遊ぶことができました。謎に関西弁で説明するスタッフさんがいて癒されました。カメと泳ぐことも出来、海から見る山々がとても綺麗でした。貴重な景色です。
船内ではホットドリンクや缶ジュース、スナック・フルーツ・スパムおにぎりがあり、泳いだ後のおにぎりとSwissmissはとても美味しかったです。更衣室がないので、濡れたままの水着でエアコンの効いた送迎車に乗るのは体が冷えます。大きめタオルを何枚か持って行ってブランケット代わりにする必要がありました。そのくらい寒いです。貴重品は持参しない方が良いですが、チップが含まれていないので、船内にあるチップボックスと、送迎車内にあるチップボックスに入れるお札は準備が必要でした。
Aloha! This is Captain Bruce's Paradise of the Sea Tour.
Thank you very much for participating in our tour the other day. We sincerely appreciate your reviews and feedback on various tour information.
We would like to incorporate your insights into our future tours.
We hope you will come back to visit us again next time you are in Hawaii. We look forward to that day with the honu! Mahalo!
アロハ!キャプテンブルース天国の海ツアーです。
先日はツアーにご参加頂きましてありがとうございました。また様々なツアー情報をレビュー頂きまして心より感謝しております。
是非今後のツアーに生かしていきたいと考えております。
次回またハワイにお越しの際もぜひ遊びに来ていただけませんか? その日をホヌ達と楽しみにお待ちしております。マハロ!
The staff are dedicated to ensuring everyone has a great time, so you can enjoy the experience safely and happily. With Japanese staff members Miki and Yuya present, there's no need to worry; they make sure you have fun. I was able to meet several types of dolphins and sea turtles, and it was enjoyable once again.
The waves were higher than during my last experience in the summer, and it was windy and cold when we went out to sea, with the water temperature also being low. I wore a rash guard to prevent sunburn, but the wet rash guard got cold in the wind, and I was shivering the whole time. Since you can move around freely during the experience, you might get sunburned, but the scenery is wonderful, and I recommend staying on the second floor to combat seasickness and the cold.
The marine activities were fantastic, especially the slide from the boat! Professional photographer Yuya created bubble rings for us. I’m looking forward to the photos.
I’m grateful for the wonderful staff and scenery.
スタッフの方たちが、絶対にみんなに楽しんで欲しい!という気持ちで頑張ってくれるので、安全に楽しく体験出来ます。
日本スタッフのミキさんと裕也さんがいてくださって、なんの不安もなく楽しませてくれます。
数種類のイルカとウミガメにも会うことができ、今回も楽しかったです。
前回夏に体験した時よりも波が高く、沖に出ると風も冷たく、水温も引くかったです。日焼け防止にラッシュガードを上下着用していましたが、風があたると濡れたラッシュガードが冷えてしまい、終始震えていました。途中から席の移動が自由に出来るので、日焼けはしますが、景色も素晴らしいですし、船酔いと寒さ対策には2階にいることをおすすめします。
マリンアクティビティは、船からのスライダーが最高でした!
プロカメラマンの裕也さんがバブルリングをやってくれました。今から写真が楽しみです。
素晴らしいスタッフと景色に感謝です。
Aloha! Nekosuzu,
Thank you for participating in Dolphin University for the second time. We appreciate your encouraging comments to our crew on board.
Starting in October, Dolphin University will be conducted on our brand new ship, the Poseidon. We are glad to hear you enjoyed the panoramic view from the second deck.
It seems you had a great time again. As you mentioned, the ocean water in Hawaii can be surprisingly cold, and from October to March, it tends to get chilly on windy days.
When you visit Hawaii during the rainy season next time, please consider renting a wetsuit.
We sincerely look forward to your next participation.
Mahalo!
Aloha! ネコスズ様
2度目のイルカ大学へのご参加、ありがとうございました。船上のクルーたちの励みになるコメントをありがとうございます。
10月からイルカ大学は真新しい船、ポセイドン号で催行しております。2階から見るパノラマビューについて記載してくださり嬉しく思います。
2回目も楽しんでいただけた様子が伝わってきます。
おっしゃる通り、ハワイの海水は意外と冷たく10月-3月は風の冷たい日は冷えやすくなる傾向があります。
次回ハワイの雨季にいらっしゃる時は是非ウエットスーツをレンタルしてみてくださいね。
またのご参加を心よりお待ちしております。
Mahalo!
As someone who scours reviews making sure to pick the right one, I definitely recommend this sail!!!
The crew was fantastic and extremely helpful the entirety of the trip. The boat fits a good amount of people but is still small enough to feel like you are not lost in a crowd. When leaving the dock, we saw a big group of surfers and then sailed along the entire coast up to Diamond Head. We saw a beautiful sunset, and even a pod of Hawaiian Spinner dolphins on our way out! After the sun sets, you get a great view of the city lit up at night and a beautiful view of the moon as well.
Great selection of drinks, first one is free (additional alcohol for only $6), and it’s not your usual cheap beer/wine but actually a full bar with great spirit choices!!
The price of the tour is extremely fair and we definitely would recommend this specific charter to any friends and family!!!! Thanks Moana Catamaran for a great evening!
The weather was disappointing. The staff was kind, but it was a bit unsettling to be on the bus for nearly 30 minutes without any staff who understood Japanese. Lastly, the request for a $20 tip seems a bit high. With the yen's depreciation, the tour fees are already high, making it tough.
天気がいまいちで残念だった。スタッフは親切だったが送迎に関しては日本語がわかる
スタッフがいなく無言のまま30分近くバスに乗せられたのは少し不安だった。
最後にチップを20ドルの要求は少し高いような気がする。円安でツアー料が高くなっているにので
厳しい。
Thank you very much for participating in Captain Bruce's tour. We sincerely appreciate the three-star rating despite the inconvenience caused by the shuttle bus and tipping issues. Your valuable feedback will be shared with our staff as one of the tools for improving our services in the future. If you have another opportunity, we would love for you to join the Sandbar Tour.
この度はキャプテンブルースのツアーへご参加いただき誠にありがとうございました。送迎バス、チップの件でご不便な思いをさせてしまったにもかかわらず3つ星を頂きまして誠にありがとうございます。頂いた貴重なご意見は今後のサービス改善のツールの1つとしてスタッフにシェアさせて頂きます。またの機会がございましたら是非サンドバーツアーにご参加下さいませ。
It was a tour around the viewpoints at Kualoa Ranch. Since it's Hawaii, it's not a tropical rainforest jungle. It felt more like a deep forest. We climbed quite high, so we were able to see some amazing views.
クアロア・ランチ内の、ビューポイントを巡るツアーでした。ハワイですので、熱帯雨林のジャングルではないです。深い森といった感じでした。かなり高い所まで登るので、素晴らしい絶景が見れました。
When it's a bit chilly, it can be quite tough... Even in a tropical climate, if it's cloudy or drizzling, the water feels cold. I had to drink coffee while shivering after getting out of the sea. However, the guides were truly wonderful with their thoughtfulness and care; we received free spam onigiri, apples, drinks, and juice—all complimentary. During snorkeling, there were plenty of sea turtles right in front of us, making for a special experience. I definitely recommend going! The weather is just a matter of luck, so there's nothing you can do about it.
まず肌寒い時は基本そうですがなかなか地獄を見ます…
常夏といえど曇りや小雨気味だと普通に水は冷たく感じます。
海から上がった時震えながらコーヒーを飲みました。
しかしガイドさんは皆さん本当に気遣いや心配りが素晴らしく、無料のスパムおにぎりやりんご、飲み物やお水ジュースなど全て無料で頂けました。
シュノーケリングでは目の前に海亀も沢山いて気軽に特別な体験ができます。
是非行ってみてください。
天候はただの運なので、仕方ないです。
This is a Captain Bruce's Paradise Beach Tour. I sincerely apologize for the cold weather on that day. I hope you did not fall ill. Thank you very much for saying it was a special experience despite the circumstances. We sincerely look forward to seeing you again at the sandbar.
キャプテンブルース天国の海ツアーです。当日は寒かったようで本当に申し訳ございません。体調を崩されたりはございませんでしたでしょうか?
そのような中、特別な体験とおっしゃって頂きまして本当にありがとうございました。
またサンドバーでお会いできる日を心よりお待ちしております。
On the day of the event, it was nearly full, and there were many tourists with us. We took a bus to the port and boarded the boat, but it seemed like we were the only Japanese people there, and the explanations were mostly in English. Since we didn't understand English, we could only guess what they were saying based on the atmosphere. I was a bit anxious, but somehow it turned out okay (laughs). During snorkeling, we were able to see quite a few sea turtles, and I was really happy to see a sea turtle come up to the surface right next to us. The other activities were also quite enjoyable. On the way back, since we wanted to go somewhere other than the hotel, we were kindly accommodated with our request to disband at a different location, which we appreciated.
参加当日は満席に近い状態で沢山の観光客の方が一緒でした。
港までバスで移動し、船に乗り込んだのですが、日本人の方は私たちくらいのようでほとんど日本語はなく英語での説明だったので、英語がわからない自分たちは雰囲気でこう言ってるのかな?としかわかりませんでした。
少し不安もありましたが、何とか!?大丈夫でした(笑)
シュノーケリングの際は結構、ウミガメを見れたし、しかも海面まであがってくるウミガメを真横で見れたのですごく嬉しかったです。
他のアクティビティもそれなりに楽しかったです。
帰りはホテルではなく、他の場所に行きたかったので現地で解散させていただいたりとこちらの要望に親切に対応して頂いたの有り難かったです。
Aloha! Thank you for joining the Captain Bruce's Paradise of the Sea Tour. We sincerely appreciate your participation.
It seems that on the day you joined us, there were fewer guests from Japan, and I apologize for any inconvenience this may have caused. However, I am relieved to hear that you enjoyed the tour. I am truly happy to know that you were able to see the sea turtles.
When you come back to Hawaii, please visit this sandbar again to meet the sea turtles. We look forward to that day with all our hearts.
アロハ! キャプテンブルース天国の海ツアーです。 この度はツアーにお越しいただきましてありがとうございました。
ご参加頂きました日はたまたま日本からのお客様が少なかったようで、ご不便をおかけしたようで大変申し訳ございませんでした。
それでもこのツアーを楽しんで頂けたとお聞きし安心いたしました。ウミガメとも会えたとのことで本当に嬉しく思います。
またハワイにお越しの際はウミガメ達に会いにこのサンドバーにお越しください。その日を心よりお待ちしております。
First of all, all the participants were Japanese! After heading out to sea from the port by boat, you can go snorkeling from the sandbar. While snorkeling, you can swim with many fish while viewing coral. It's a matter of luck, but a sea turtle appeared right in front of me, and I was able to swim with it! I highly recommend it!
まず、参加者は全員日本人でした!
ボートで港から沖に出たあと、サンドバーから出てシュノーケリングができます
シュノーケリングではサンゴを見ながらたくさんの魚と泳げます
これは運が絡むところですが、目の前にウミガメが現れて一緒に泳げました!
オススメです!
Aloha! This is the Captain Bruce's Paradise of the Sea Tour. Thank you very much for participating in this tour the other day. We are very happy to hear that you enjoyed the tour. When you come to Hawaii next time, we hope you will visit this sandbar again. We sincerely look forward to the day we can see you again with the honu. A Hui Hou!
アロハ! キャプテンブルース天国の海ツアーです。 先日はこのツアーにご参加頂きまして本当にありがとうございました。
ツアーを楽しんで頂けましたようで大変嬉しく思います。
次回ハワイにお越しの際もぜひこのサンドバーにお越し頂けませんんか? またお会いできる日をホヌ達と心よりお待ちしております。A Hui Hou!
Our experience with Captain Robin, Kay, and Sydney was absolutely amazing! Captain Bruce Kaneohe Sandbar Cruise is a must! My husband and I loved everything about the experience…friendly, knowledgeable, hands on staff who truly gave each of the participants support and care. This was my first time to snorkel and Captain Robin stayed by my side until I was ready to snorkel without any assistance. There was time to paddle-board and float. It was a wonderful experience and exceeded our expectations.
Leah and Jeff from Indiana, Mahalo
Thank you so much for joining our tour, and for sharing your incredible experience with our captain and crew!
Your heartfelt words about your first snorkeling adventure with our captain and crew are truly heartwarming and it's a privilege to know that we exceeded your expectations.
Please join us again to rediscover the beauty of the Kaneohe Bay again. Mahalo and A hui hou
From the beginning to the end, everything was absolutely beautiful and fun, but seeing my grandaughter and the sparkles in her eyes left me speechless.
The crew were THE BEST! They were all so lively, energetic, sweet, caring and considerate. One even individually assisted my Mom snorkeling and guided her til the end. I love this tour and will definitely be back 100%. Thank you guys for a wonderful time.
Thank you so much for joining our tour, and for taking the time to leave such a wonderful review of our crew!
We are so happy to hear that you and your family had a wonderful ocean excursion. To hear from our guest that they will definitely be back means a lot to us.
We would love to have you back on our tour again soon!
Thank you again for your kind words. A hui hou
Captain Bruce
It was a very enjoyable and fulfilling tour! The staff, who are fluent in both English and Japanese, provided thorough guidance. I recommend checking the dates and times for low tide before making a reservation. (As for the weather on the day, we can only leave it to luck...) On the day of the activities, you can freely choose from options like SUP, inflatable rings, and snorkeling, so I think even those without much stamina can enjoy it. If you're going to Waikiki, definitely go for it! Thank you for a wonderful experience.
とても楽しく充実したツアーでした!
英語・日本語の出来るスタッフの方が、丁寧に案内をしてくださいます。
予約される際には、干潮になる日にちや時間帯を調べてから、日程を検討されることをおすすめします。
(当日の天気については、運を天に任せるしかないのですが…)
当日のアクティビティについては、SUPや浮き輪、シュノーケリング等から自由に選べるので、体力のない方でも楽しめると思います。
ワイキキに行かれる方はぜひ!
素晴らしい体験をありがとうございました。
Aloha! Thank you for participating in the Captain Bruce's Paradise Ocean Tour. We are all very pleased that you took the time to write such a review. We hope you will join us again on your next visit to Hawaii. We look forward to that day with all our hearts. A Hui Hou!
アロハ!キャプテンブルース天国の海ツアーです。 この度はツアーにご参加頂きましてありがとうございました。
またこのようなレビューを書いていただきましたことスタッフ一同大変嬉しく思っております。
次回またハワイにお越しの際にもまたお越しいただけるとうれしいです。その日を心よりお待ちしております。A Hui Hou!
Since I didn't want to go snorkeling, I thought about taking a boat out to sea, so I searched in the morning and boarded a boat around 2 PM that day. I didn't get to see a honu, but I did see a pod of dolphins! They swam very close to the side of the boat, and I was really happy! You can see Waikiki from the ocean side, and there's a chance to meet dolphins, so I would like to use this service again.
シュノーケルなどをしない為、船に乗って海に出たいなーと思い、午前中に探してその日の14時ごろの船に乗りました。ホヌには会えなかったけど、イルカの群れを見れました!船の横とても近くに泳いでくれて、とっても嬉しかったです!ワイキキを海側から見れるし、イルカに会えるチャンスもあるし、また利用したいです。
The snorkeling was murky, possibly because the sea was shallow, and I couldn't see any fish except where the staff was scattering food. The coral was completely white, and I could hardly see anything. After snorkeling, I got to try stand-up paddleboarding for the first time, and the staff taught me how to ride it, which was a lot of fun.
シュノーケリングは海が浅瀬のためか濁っていて、スタッフが餌を撒いているところ以外魚も見えず、珊瑚は真っ白でほとんど何も見えなかったです。
シュノーケリングの後supが使えて初めての経験でスタッフが乗り方を教えてくれ、とても楽しかったです。
Thank you very much for participating in the Captain Bruce's tour.
We sincerely apologize for the low visibility during snorkeling, which did not meet your expectations. We are grateful for the two-star rating despite not being able to fulfill your wishes.
We are always striving to improve with our staff to ensure that every customer has a memorable experience, and we would be delighted if you could join us again on your next opportunity. We look forward to the day when you can experience a different sandbar tour.
Thank you for your valuable time and feedback.
この度はキャプテンブルースのツアーへご参加いただき誠にありがとうございました。
シュノーケリングでは海の透明度が低くご期待に沿えず大変申し訳ございませんでした。
ご希望に添えなかったにもかかわらず、星2つを頂戴しありがたく存じます。
どのような状況でもお客様の心に残るご体験をしていただけるよう、常にスタッフと改善に努めておりますので、是非次の機会にもご参加いただけますと幸いです。
また違うサンドバーツアーをご体験いただける日を、スタッフ一同心からお待ちしております。
貴重なお時間とご意見をいただき感謝申し上げます。
I'm glad I participated in this tour. The scenery is something that cannot be fully conveyed through photos. I was very satisfied with the variety of places we visited.
このツアーに参加してよかったと思いました。
写真では伝わりきることができない景色です。
いろんなところに行くことができて大満足でした。
When I arrived at the ferry boarding area, I thought, "Huh? It's just a regular sea," but as we went out to the open water on the ferry, it was truly a heavenly sea. It was shallow enough to stand even that far out, and the water was clear—such a new experience!
フェリー乗る場所に着いた時は、え?普通の海じゃんと思ったが、フェリーで沖まで行くとそこにはまさしく天国の海が。
あんな沖なのに立てるぐらいの浅さで水も透明、新体験でした!
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise of the Sea Tour. The Paradise of the Sea, which suddenly spreads about 15 minutes offshore from the harbor, is such a mysterious place. It is a special area protected by the barrier reef, so the waves are calm, allowing for safe enjoyment of activities like snorkeling and stand-up paddleboarding. This mystical place changes its appearance every day depending on the time of day, tides, and weather, so we invite you to come back and experience a different atmosphere of the Paradise of the Sea on another occasion. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。港から15分ほどの沖合に突然広がる天国の海、とても不思議な場所ですよね。バリアリーフに守られている湾内ですので波も穏やかでシュノーケリングやSUPなども安全に楽しめる特別なエリアです。時間帯や潮の満ち引き、天候によって毎日表情を変える神秘的な場所ですので、またの機会に違った雰囲気の天国の海を体験しにお越しくださいませ。Mahalo!
Fully enjoyed the ranch tour. We did the Jurassic valley movie tour in open wi Dow bus. Our guide was fantastic, engaging with everyone and very informative. Helping out taking group photos for everyone that asked. We watched groups go by in the jeep tours which also looked like they would be a lot of fun.
The highlight of this trip was the snorkeling tour at Heaven's Sea, and we were fortunate with the weather, making it a lot of fun. Although there was only one stand-up paddleboard for the group, everyone took turns and enjoyed it thoroughly. The snorkeling was amazing; we could see turtles clearly and even swim alongside them, which was thrilling. The guide was also entertaining, making this tour highly recommended.
今回の旅行の1番の楽しみの天国の海シュノーケリングツアー、天候にも恵まれとても楽しかったです。サップは、グループにひとつということでしたが、参加者の皆さんで順番に使い満喫できました。シュノーケリングは、亀もバッチリ見え一緒に泳ぐことができ感激でした。ガイドさんも面白くおすすめのツアーです。
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise Ocean Tour. We also appreciate you sharing those wonderful photos! The heart-shaped reef looks very clear and beautiful! We are very happy to hear that you enjoyed encounters with sea turtles, snorkeling, and stand-up paddleboarding.
We all sincerely look forward to your next visit. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。素敵なお写真もご共有いただきありがとうございます!ハートリーフ、とてもはっきりと綺麗に写っていますね!ウミガメとの遭遇やシュノーケリング、SUPも楽しんでいただけたようでとても嬉しく思っております。
またの機会にぜひお越しいただけますことをスタッフ一同心よりお待ち申し上げております。Mahalo!
It was a day with a few clouds. The captain and crew were very accommodating, and they communicated in English with smiles, which eased my worries and made it feel like we understood each other. The visibility underwater was poor, so I couldn't see much. After getting back on the boat, the cold was incredibly intense, so I recommend that participants bring a dry T-shirt or a dry jacket.
少し雲がある日でした。
キャプテン クルーの対応は とても
良くて 英語での対応でも 笑顔で 対応してくれるので 不安はなく なんとなく通じました。
水中の 透明度が悪くて あまり
見えませんでした
船に上がってからな 寒さは 半端なく寒かったので 参加される方は 乾いたTシャツか乾いた上着を 持って行かれる事を お勧め致します
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise of the Sea Tour. We truly appreciate your kind words about the captain and crew's service. The clarity of the snorkeling can be affected by the weather conditions from the previous day, so we would be delighted if you could try snorkeling in clearer waters on your next opportunity. It often feels a bit chilly after coming out of the water, so I think it would be reassuring to bring a dry jacket as you recommended. We sincerely look forward to your next visit to Hawaii and hope you will join us again. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。キャプテン・クルーの対応をお褒めいただき誠にありがとうございます。シュノーケリングの透明度は前の日の天候等によって左右されることがありますので、ぜひまたの機会に透明度の高い海中でのシュノーケリングをお試しいただけたら嬉しく思います。海から上がった後は肌寒く感じることが多いですので、お勧めいただいた様に乾いた上着をお持ちいただければ安心かと思います。次回ハワイにお越しの際にまたご参加いただけますことを心よりお待ち申し上げております。Mahalo!
I was able to see sea turtles up close! There were plenty of drinks and snacks, and it was fun on the boat too! We also did trick-or-treating!
間近で海亀を見ることができました!
ドリンクやスナックも豊富で船の上も楽しかったです!
トリックオアトリートもしました!
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise Ocean Tour. I see you joined us on Halloween! I'm glad to hear you enjoyed the special atmosphere. It makes me happy to know that you were comfortable on the boat as well. We sincerely look forward to welcoming you again on another occasion. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。ハロウィンの日にご参加されたのですね!特別の雰囲気を楽しんでいただけたようで良かったです。船の上でも快適に過ごされたとおっしゃっていただき嬉しく思います。またの機会にぜひお越しいただけますことを心よりお待ち申し上げております。Mahalo!
In the early morning, there are courses available in the morning, afternoon, and evening, and I chose the morning to head to "Kaneohe"! The ocean was even more beautiful than I imagined, and there was plenty of time to play and enjoy the sea. The guide informed us that there’s a high chance of encountering "honu" (sea turtles), and while looking at the surface of the water, everyone suddenly pointed at the sea (laughs). This time, I participated with my family, and we returned feeling warm and happy. I was a bit concerned about the restroom situation, but overall, it was a lot of fun!
早朝、午前、午後とコースがある中で、午前を選択して、いざ、「カネオヘ」へ!想像以上に海はきれいで、遊ぶ時間もたっぷりあり、海を満喫できます。高確率で「ホヌ」に出会えるとガイドさんに教えていただき、水面を見ているとみんながいっせいに海を指さしていました(笑)今回は、家族で参加しましたが、ほっこりして帰ってきました。少しトイレ事情が悪いのが気になりますが、かなり楽しめますよ!
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise of the Sea Tour. We are very pleased to hear that you enjoyed the beauty of the sandbar and the encounter with the honu (sea turtles). Regarding the restrooms, I believe you are referring to the public toilets at the harbor, and unfortunately, as you mentioned, the facilities are not well-equipped. We will continue to encourage our guests to use the boat's restrooms to ensure a comfortable experience. Thank you for your valuable feedback.
We sincerely look forward to welcoming you and your family again on your next visit. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。サンドバーの美しさやホヌとの遭遇をお楽しみいただけたようでとても嬉しく思っております。お手洗いに関しましては、港の公衆トイレのことかと存じますが、おっしゃいます通り残念ながら設備が整っていない状況です。お客様にはなるべくボートのお手洗いを利用していただくなどのお声がけを行い、快適に過ごしていただけるよう努力を重ねて参ります。貴重なご意見をいただきありがとうございました。
またの機会にご家族皆様でお越しいただけますことをスタッフ一同心よりお待ち申し上げております。Mahalo!
The Kualoa Experience was amazing, The tours that we did on the day had exceptional knowledgeable guides.
We also had the lunch which was delicious. We had know idea that there was that many movies and series made at the ranch.
Four years ago, my husband and I had the opportunity to experience this. We had such a wonderful time that this time, I was very happy to participate in the tour with our family of five, and it was incredibly fun. The instructor was very supportive of our grandchildren, which we really appreciated. This is definitely a tour we want to go on whenever we come to Hawaii. Thank you very much.
今回、私達は夫婦は四年前に体験させて頂いております。とっても楽しい時間を過ごしましたので
今回は家族5人でツアー参加できた事、とっても嬉しかったですし、とっても楽しいかったです。
インストラクターのお姉さんが孫達をしっかりサポートしてくださっていたので、ありがたかったです。ハワイに来たら必ず行きたいツアーですね。ありがとうございました。
Aloha!
Thank you very much for participating in the Captain Bruce's Paradise of the Pacific tour. We are delighted to hear that you visited us four years ago and brought your family this time! We sincerely appreciate your choice of our tour again among many options. We are very happy to hear your words that this is a "must-do tour when coming to Hawaii."
We look forward to welcoming you and your family again on your next visit. Mahalo!
アロハ!
この度はキャプテンブルース 天国の海ツアーへのご参加、誠にありがとうございました。4年前にもお越しいただき、今回はご家族を連れてきていただいたとのことですね!数あるツアーの中から再度弊社ツアーをお選びいただきましたことを心より感謝申し上げます。「ハワイに来たら必ず行きたいツアー」とのお言葉をいただきとても嬉しく思っております。
またの機会にご家族皆様でお越しいただけますことをスタッフ一同心よりお待ち申し上げております。Mahalo!
It was great until we got on the boat, but the waves were so strong that I got seasick and couldn't enjoy it at all. It seems that Japanese people are gathered on the second floor of the boat, but it shakes a lot up there. I definitely think that anyone who gets motion sickness should avoid this. During our time, we couldn't even see any dolphins. Honestly, I felt like I wanted at least a little bit of my money back.
船に乗るまでは良かったですが、波がすごくて船酔いして全く楽しめませんでした。
日本人は船の2階に集めらるみたいですが、2階がすごく揺れます。少しでも乗り物酔いする方は絶対にやめておいたほうがよいと思います。
私達の時はイルカも見れませんでした。ほんと、少しでいいからお金返してほしい気持ちでした。
Dear Beginner Traveler,
Thank you for participating in Dolphin University. We also appreciate your valuable feedback amidst your busy schedule.
We apologize for any discomfort caused by the slightly strong winds and waves during your experience. The sea conditions on the day you participated were two days after we had to cancel the tour on October 18 due to seasonal strong winds and high waves. While there were no issues with the boat's departure or the tour itself, we have confirmed that some participants experienced seasickness due to the high swells.
It is unfortunate that, despite your anticipation, this experience turned into a challenging memory.
The enjoyment of the tour can be greatly affected by sea conditions. While it may have been a tough experience, we hope that if you have the opportunity to try again, we would be more than happy to support you to the best of our ability. Please do reach out to us then.
Take care.
Mahalo!
旅初心者様
この度はイルカ大学へ参加いただきありがとうございました。また、お忙しい中貴重なコメントを頂き重ねて感謝申し上げます。
風や波がやや強めの海のコンディションの中不快な思いをさせてしまい申し訳ありませんでした。
ご参加いただいた日の海のコンディションは季節特有の強風と高波のためにツアーの催行を中止した10/18の二日後でした。船の出航やツアーの催行に問題はなかったものの、まだ波のうねりが高かったために船酔いされてしまった方が何組かいらっしゃったと確認しております。
自然が相手のツアーとはいえ、楽しみにご参加いただいたにも関わらず辛い思い出となってしまい残念です。
海のコンディションによってツアーの楽しさが左右されます。辛かったという思い出となってしまっているかもしれませんが、これに懲りずもし再挑戦する機会がありましたら全力でサポートさせていただきたく思います。その時はぜひご一報ください。
どうかご自愛くださいませ。
Mahalo!
Very well organized tour with beautiful scenery throughout. There is so much opportunity to take lots of pictures and interact with movie props, etc. There is also a variety of activities to do. However, this review is only for the Movie sites and ranch tour. The tour was perfect for those who cannot endure bumpy ride such as the elderly and pregnant. My mother was comfortable and did not complain about it being too rough. Our tour guide made it really special. He was very informative and engaging. Also, you can tell that he really enjoys what he is doing and really has a passion for movies and discussing them. I also love the fact that he was willing to take pictures Group/families. Overall, I would recommend this to anyone who loves nature and movies, or would just like to spend a 1/2 day at Kuaola ranch.