Reviewed by: DLineen
I know it's just the luck of the draw and bad timing but 5 or 6 people got sick on our trip due to high waves. Maybe cancelling the trip would have been best because after all that, the provided meal was not at all appetizing. Yes we saw a couple green sea turtles, but it would have been much, much better without the fear of human projectile.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Couples |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/04 |
Reviewed by: DLineen
Everyone here was very helpful and eager to make sure you have everything you need. They also have some of the full face snorkel masks. Ask for one. Otherwise you'll get the same old and its hardest for a novice to remember to breath through the mouth alone.
| Rating: | |
|---|---|
| Packages: | Self-Guided Kayak & Beach Time - Explore at your own pace! |
| Attended as: | Couples |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/06 |
Reviewed by: CatTail
I requested the advanced course. A Japanese participant mentioned that this is the only place on Oahu where you can do cantering, and they said they visited various places before finding this one. They adjust to the participants' levels, but we started running early on (laughs).
The wind felt nice, and the scenery was very beautiful, making it a fun experience. The horses were all quite relaxed as well.
上級者コースを頼みました。その時一緒になった日本人の方曰く、オアフの乗馬で駈歩ができるのはここのみで、その方はガンストックを見つけるまでに色々巡ったそうです。
参加者のレベルにも合わせてくれますが、始まって早々に走りました(笑)
風が気持ち良く、景色もとても綺麗で楽しかったです。馬たちもみんなのんびりしていました。
| Rating: | |
|---|---|
| Packages: | 体験コース(1時間) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/24 |
| Activity Date: | 2017/03/21 |
Reviewed by: のりのり
Maybe I was expecting too much. Since we went on a large bus and a big boat, there were a lot of people, and we had to line up for snorkeling, which made it difficult to move and we kept bumping into others. It was also disappointing that there weren't many fish; there were more at Waikiki Beach, haha. Snorkeling was hard because I didn't have fins, so it was tough to get around. Next time, I want to choose a different optional tour with a smaller group.
期待しすぎていたのかな。
大型バス、大型の船で行くので人が多くて、シュノーケリングも列で並んで進まないといけないし、人にぶつかるし、あまり魚がいないのも残念だった。ワイキキビーチの方が魚いた笑
シュノーケリングは足ヒレがないからなかなか進みずらかった。
今度は少人数での別のオプショナルツアーにしたいと思う。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/24 |
| Activity Date: | 2017/03/20 |
Reviewed by: かおり
I used this for my honeymoon. I made a reservation for sunset time and was seated on the beach side, so I was able to enjoy a beautiful sunset while dining, which was great. The food was delicious, and it was the best meal I had in Hawaii, leaving a lasting memory.
ハネムーンで利用しました。
サンセットの時間帯に予約をし、ビーチ側の席にしていただけたので、とても綺麗なサンセットを見ながら食事する事ができて良かったです。
食事も美味しくて、ハワイの食事の中で1番美味しくて思い出に残っています。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/03/23 |
| Activity Date: | 2017/03/16 |
Reviewed by: Larry Jackman
Entire family had a wonderful experience. The crew was exceptionally friendly and accommodating. Plenty of time to enjoy the Kaneohe Bay sandbar and snorkel around the coral reef. Saw sea turtles and hand fed fish at the reef. They spent time teaching people who had never snorkeled before. And they provided all sizes of equipment from kids to oversize adults. Simple lunch of cheeseburgers with all the fixings, chips, bbq beans and fruit was plenty. Price was as reasonable as any other tourist activity on the island but a lot more fun.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/21 |
| Activity Date: | 2017/03/18 |
Reviewed by: chiikopapa
I attended a show with family members who were at a wedding. We enjoyed it from the VIP dinner seats. While the first-floor seats allowed us to see the show up close, we had to look up from our seats, making it seem like the second-floor general seating would provide a better overall view of the stage. It was an American-style impersonation show, and not only was the quality impressive, but the structure of the show and the performers' likenesses were also quite moving. Many stars, from Elvis to Michael, made appearances. Additionally, the fire dance and hula dance were very captivating.
結婚式に参加の親族でショーを見学。
VIPディナー席で観賞しました。
1階席で目の前でショーを見れますが、席からは見上げる形になり
舞台全体を見るなら、2階の一般席の方が見やすそうでした。
アメリカ版モノマネショーでしたが、出来栄えもさることながら
ショーの構成も演者さんのそっくり度も、かなりの感動ものでした。
エルビスからマイコーまで多くのスター?が登場します。
また、ファイアーダンスやフラダンスも、とても見応えはありました。
Thank you very much for visiting us. We sincerely look forward to welcoming you again when you come to Hawaii.
この度は、ご来場頂きまして、誠にありがとうございます。また、ハワイにお越しの際には、ご来場頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | VIPコースディナー(ステージ前テーブル席) |
| Attended as: | Families |
| Posted on: | 2017/03/20 |
| Activity Date: | 2016/12/28 |
Reviewed by: パナマ
The movie location tour was satisfying, but I highly recommend the private beach on an uninhabited island that you can reach by crossing a gently flowing river in a small boat. You can also enjoy stand-up paddleboarding without worrying about others, and the coastline is beautiful, making for picturesque views.
映画ロケ地ツアーも満足でしたが、小型ボートで目の前の流れが緩やかな川を渡った無人島のプライベートビーチがオススメです。Supパドルボートも他の人を気にせずでき、海岸線も綺麗で景色が絵になります。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2017/03/20 |
| Activity Date: | 2017/02/22 |
Reviewed by: Momo
I chose this plan because I had children with me, but there were so many people that it took a long time to get into the water, to board the boat, and for the snorkeling instructions. In total, we spent about 15 minutes actually in the water.
We snorkeled just a little off the sandbar, forming a long line with a large group, which made it difficult to move freely. The visibility underwater wasn't great, possibly due to the clouds, and because there were so many people, we quickly received an announcement to return to the boat, which ended the experience in about 5 minutes.
Since I usually do skin diving, I felt that this was not really at the level of snorkeling.
The point where we saw a turtle had good visibility and looked interesting, but we could only see it from the boat.
With a large number of participants and many people who seemed unfamiliar with the sea, those who usually enter the water themselves might find the waiting time too long and unsatisfying.
The boat was clean, large, and comfortable. There were also several types of drinks available during the trip.
子供がいたのでこのプランにしましたが、人数が多くて海に入るまでに
時間がかかり、船に上がるのにも時間がかかり、シュノーケルの説明にも
時間がかかりと、実際海に入っている時間はトータル15分くらいでした。
シュノーケルはサンドバーからほんの少しそれたところへ、大人数で列を
なして進み、自由に動けないのと曇りのせいか海中の透明度もよくなく、
また人数が多いせいか、すぐに船にもどってくださーいというアナウンスが
あり、5分程度で終わりました。
普段スキンダイビングをしているため、こちらはシュノーケルとはいえない
レベルの内容でした。
途中亀を見たポイントは透明度も高くて面白そうでしたが、これは船から見るのみ。
ツアー人数も多く、海に慣れていない人も多い様だったので
普段自分で海に入る人には、待機時間が長すぎて物足りないかもしれません。
船は綺麗で大きく、快適でした。
途中でもらえる飲み物も何種類もあります。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/20 |
| Activity Date: | 2017/03/15 |
Reviewed by: aya
It was a tour to swim with dolphins, but unfortunately, we didn't get to see any dolphins. However, they took us far to search for them, which is not a usual route, and they entertained us with dances, so we didn't feel bored at all.
During snorkeling, we got to see a sea turtle! Although we couldn't swim together, we were able to see dolphins up close, which is a rare sight.
For me, the highlight was that the captain let me sit in the driver's seat; I was truly happy to have such a precious experience! ❤️
On the way back, since we couldn't swim with the dolphins, they gave us a half-price voucher and shared a video taken with a drone, showing the staff's wonderful consideration. Thank you very much!
イルカと泳ぐツアーでしたが、残念ながらイルカと会えなかったんです。でもいつもは行かない遠いところまで探しに行ってくれたり、ダンスをして楽しませてくれたりと退屈せずに過ごせました。
シュノーケリングでは、ウミガメさんに会えました!そして、一緒に泳ぐことはできないけれど、滅多に見れないイルカを間近でも見れました。
わたしにとっては何より、船長さんが操縦席に座らせてくれたこと、こんな貴重な体験ができるなんて本当に幸せでした!❤️
帰りのバスでは、イルカと泳げなかったので半額になるバウチャーをくれたり、ドローンで撮影した動画をくれたりと本当にスタッフさんの気配りが素敵でした。
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2017年3月31日まで) |
| Attended as: | Friends |
| Posted on: | 2017/03/20 |
| Activity Date: | 2017/03/14 |
Reviewed by: まあさママ
The tour was well-organized, and having a Japanese guide made me feel very reassured. We arrived at the sandbar about an hour after low tide, so the water was knee-deep, but instead, we were able to borrow snorkeling gear on-site and practice snorkeling before the main event. After that, we boarded the boat and moved to the snorkeling spot (the reef) to enjoy the actual snorkeling, but the time went by so quickly that I wished we could have stayed longer. Some lucky people were able to swim with sea turtles at both the sandbar and the snorkeling spot. Since the bus ride back was cold, I recommend changing clothes in the restroom (there are no changing rooms).
きちんとしたツアーで、かつ日本人のガイドさんもいたので、とても安心感がありました。
サンドバーは干潮から一時間後に到着したため、膝下ほどの潮の高さでしたが、代わりにその場でシュノーケリング道具を借りて、本番の前にシュノーケリングの練習ができました。
その後、船に乗りシュノーケリングスポット(リーフ)に移動して、本番のシュノーケリングを楽しみましたが、シュノーケリング時間があっという間で、もっといたかったです。
運が良い人は、サンドバーとシュノーケリングスポットと両方でウミガメと一緒に泳げたそうです。
帰りのバスが寒いので、トイレで着替えることをおすすめします(更衣室はありません)
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/18 |
| Activity Date: | 2017/03/14 |
Reviewed by: Tyler
The trip was EXTREMELY fun but if i had to change one thing, it would have been to actually swim with the turtles instead if just seeing them. Other than that the food was fresh, crew was funny, and it really is worth every penny!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/03/16 |
| Activity Date: | 2017/03/13 |
Reviewed by: Chris
The food was very good, the entertainment showcased many island cultures, and the extra activities were fun. Thank you for this wonderful insight into the island cultures. The fire dancers were amazing!!!!!
| Rating: | |
|---|---|
| Packages: | Paradise Package |
| Attended as: | Friends |
| Posted on: | 2017/03/15 |
| Activity Date: | 2017/03/12 |
Reviewed by: 海物語
The location of the show is very convenient, making it easy to get to. The food at the show was also very delicious, and the performance itself was impressive and moving. I definitely want to use this again when I go to Hawaii!
ショーの場所は、とても立地が良く、行くのに便利です。ショーの食事もとても美味しくて、ショー自体も迫力があり、とても感動しました。またハワイに行くときは、ぜひ利用したいです!
Thank you very much for visiting us. We sincerely look forward to welcoming you again when you come to Hawaii.
この度は、ご来場頂きまして、誠にありがとうございます。また、ハワイにお越しの際には、ご来場頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/03/15 |
Reviewed by: jty
Unfortunately, it was cloudy. The weather had been nice until the day before, but it started raining at night, and even after getting on the shuttle bus, the mountains ahead were covered in clouds and the roads were wet. Once on the boat, I felt a chill. However, during the sea turtle watching, I was able to see them up close multiple times, and I even encountered a family of manta rays, which is a rare sight. If only the weather had been nice, it would have been perfect... (The next day was clear.)
あいにくの曇天。
前日までは天気が良かったのに、夜からの雨で、迎えのバスに乗ってからも前方の山には雲がかかり道路は濡れている。船に乗ってからは、寒さを感じるほど。
でも、ウミガメウォッチングでは、間近で何度も見ることができたし、めったに見られないマンタの家族にも会えた。
これで天気が良かったら、最高だったのに…(翌日は、快晴でした)
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/14 |
| Activity Date: | 2017/03/09 |
Reviewed by: KENT
On the day of the trip, it was cloudy, so we didn't have the clear skies we hoped for at the sandbar, but considering the weather forecast predicted a "storm," we could say we were lucky.
We landed on the sandbar just after 11 AM (about an hour after low tide), and the water level was about knee-deep. After enjoying taking photos and playing water volleyball for about an hour, the water level rose to around mid-thigh when we returned to the boat. It's essential to check the tide levels in advance, as you can't land when it's close to high tide.
The BBQ hamburger for lunch was grilled on the boat, creating a great atmosphere and it tasted good.
During the post-lunch sea turtle watch, we spotted a few from the boat, but it was truly moving to see a large sea turtle swimming right below us during snorkeling. However, it was a bit cold.
The Japanese tour guide, Yukiko (I believe), was cheerful and very good at talking, and she was very kind, taking various photos of our family.
I highly recommend this tour.
当日は曇り空で、快晴のサンドバーとはいきませんでしたが、天気予報が「嵐」だったことからすれば、ラッキーと言えるでしょうか。
午前11時過ぎ(干潮時刻から約1時間後)にサンドバーに上陸しましたが、水かさはひざ下程度でした。小一時間ほど写真を撮ったり水上バレーボールを楽しんだ後、船に戻る際にはひざ上程度になりました。満潮に近いと上陸できないので、事前に潮位を調べておくことが不可欠です。
昼食のBBQハンバーガーは船上で肉を焼くので、雰囲気がよく味も良かったです。
食後のウミガメウォッチでは船上から数匹見つけましたが、その後のシュノーケルの際に大きなウミガメが真下を泳いでいて、とても感動的でした。でもちょっと寒かったです。
日本人添乗員のユキコさん(だったと思います)は明るくとても話し上手で、我々家族の写真も色々と撮ってくれるなど、とても親切でした。
おすすめのツアーです。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2017/03/13 |
| Activity Date: | 2017/02/28 |
Reviewed by: Alexis Valenzuela
Great food, great entertainment, so much fun! Highly recommend! So romantic and even better with the fireworks. So happy I did this for my husband and I.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2017/03/13 |
| Activity Date: | 2017/03/10 |
Reviewed by: chika
It was beautiful as expected, but it felt like the sea was a bit dirtier compared to the past! The boats were newer and more comfortable than before.
やっぱり綺麗でした、昔に比べたら少し海が汚れた気がしました!
昔に比べて、船が新しくなってて快適でした。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2017/03/13 |
| Activity Date: | 2017/03/11 |
Reviewed by: Kazu
I made a reservation for 6 PM and enjoyed delicious food in a great location while watching the sunset. I would love to go again when I visit Hawaii.
18時から予約を入れてサンセットを見ながら最高のロケーションで料理も美味しくいただけました。ハワイに行ったらまた行きたいな。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2017/03/11 |
| Activity Date: | 2016/05/11 |
Reviewed by: ハワイ初心者
I signed up on-site at the last minute, but I received a confirmation email right away, which made it easy to plan. The crew was very lively, engaging with everyone and checking to see if everyone was having fun, which I thought was impressive. I felt motivated to participate again.
現地で急遽申し込んだのですが、すぐに予約確定のメールも届き、予定が立てやすかったです。
クルーの方々のノリもよく、全員に声をかけ、みなが楽しんでるか確認しながら進めていたので凄いなーと思って見ていました。
また、参加したいと思えました。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Friends |
| Posted on: | 2017/03/10 |
| Activity Date: | 2017/03/07 |
Reviewed by: ミルク
It seems that it was the rainy season, and the weather wasn't very good, which contributed to a less than satisfactory experience... When I saw it on TV, I thought it might feel like standing in the ocean, but when I got off the boat, I was submerged up to my chest in cold water, which was surprising and uncomfortable... If the weather had been better, it might have been more exciting... Perhaps the morning timing wasn't ideal either? The light snacks provided were just ham and cheese sandwiches and tortilla chips, which was a bit disappointing. Well, I wasn't expecting much in that regard, but still... During the sea turtle watching, I felt like I was peeking through gaps from behind everyone else, and I didn't even get to take any photos. It was disappointing, especially since I had high expectations.
時季的に雨季にあたるようで、お天気があまり良くなかった所為もあり、いまいちでした…テレビで見た時は、海の中に立っている気分なのかなという気がしてましたが、船から降りる時は胸まで水に浸かって、冷たいやら、ビックリで…お天気が良かったら、もう少し盛り上がったかも……時間帯も朝だったから良くなかったのかな?付いている軽食も、ハムとチーズだけのサンドウィッチとトルティーヤチップスだけで、えーって感じでした。まぁ、そこはそんなに期待していたワケではないですが…ウミガメウォッチングも、みんなの後ろから隙間を覗くようで、写真を撮るところまでいきませんでした。期待が大きかった分、残念でした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/03/09 |
| Activity Date: | 2017/02/27 |
Reviewed by: カオリ
On February 25th, I participated with my 6-year-old daughter. Unfortunately, the weather was bad, and it was cloudy, so we couldn't see the blue ocean. The sandbar was about knee-deep for adults. We were able to encounter a few sea turtles. As for snorkeling... well, it was a bit disappointing with the overcast sky. However, we did see a few fish. My daughter struggled a bit during her first snorkeling experience. The BBQ hamburger we had on the boat was really delicious. I would love to participate again on a sunny day!!
Lastly, I want to thank a wonderful staff member named Yukiko, who took great care of my daughter. Thank you very much!
2月25日に、6歳の娘と二人で参加しました。
あいにくお天気が悪く、曇り空だったので青い海は見れませんでした。
サンドバーは、大人の膝上くらいの深さでした。
ウミガメは、数匹出会う事ができました。
シュノーケルは…やっぱりどんより曇り空では…。でも数匹のお魚は見る事ができました。
娘は、初シュノーケルでちょっと苦戦しました。
船の上でたべるBBQハンバーガーは、とってもおいしかったです。
晴天の日に、もう一度参加したいです!!
最後になりましたが、ユキコさんというステキなスタッフの方に、娘を色々と気にかけて頂きました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/08 |
| Activity Date: | 2017/02/25 |
Reviewed by: なおみ
We boarded a boat from the port and arrived at the sandbar after about 30 minutes! From above, the white area is the sandbar, so we were told that it was shallow enough to stand comfortably, and I finally understood what it was like when I saw it. I thought it looked beautiful from the photos and made a reservation, but I didn't expect it to be out in the ocean. Combined with the mysterious atmosphere, it was an even more wonderful place than I imagined! The barbecue lunch on the boat was delicious, and it was fun to see coral and manta rays.
港から船に乗り沖に出て30分位でサンドバーに付きました!上から見て白い所がサンドバー(砂洲)なので足が充分に付き浅いですよと説明を聞き、見て初めてどんなものか理解出来ました^_^;
写真を見て綺麗な所だなぁと思い予約しましたが、沖にあるとは思っていなくて、不思議な雰囲気とも相まって、想像以上に素敵な場所でした!船上の
バーベキューランチも美味しく、珊瑚やマンタも見れて楽しかったです。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2017/03/07 |
| Activity Date: | 2017/03/02 |
Reviewed by: Shanice Williams
My wife and I had a very nice time on the cruise. We decided to do the stake and all you can eat crab legs. The food was good and our waiter was very funny. The only thing we didn't like too much was the crowdedness. My wife is claustrophobic, so she didn't like that the tables were very close together. Other then that being our one complaint, this is a cruise worth doing. The sunset is beautiful!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/03/06 |
| Activity Date: | 2017/02/09 |
Reviewed by: Manu N
Was awesome! Will most likely do this again for the 3rd time :) crab dinner was unlimited was nice
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/03/06 |
| Activity Date: | 2017/02/06 |
Reviewed by: カオリ
On the way to the sandbar, I encountered many sea turtles during the sea turtle watching!
The day I went, the water depth at the sandbar was about knee-deep, which was just right. According to the guide, there are days when the water depth is shoulder-deep... I didn't go snorkeling, but I took a lot of photos and had a great time!
The surrounding scenery was also stunning, and I was truly impressed!
サンドバーに行く途中でウミガメウォッチングでは、たくさんのウミガメに出会えました!!
私が行った日はサンドバーの水深が膝ぐらいで丁度良かったです。ガイドさんによると、水深が肩ぐらいな日もあるとか。。
私はシュノーケリングには行かなかったのですが、写真撮りまくりで満喫しました!
周りの景色もとっても良くて感激でした!!
| Rating: | |
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| Packages: | 軽食付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/03/05 |
| Activity Date: | 2017/03/03 |
Reviewed by: fenix
Very special treatment throughout. Even though we had bad weather, the Captain accommodated us by performing some of the ceremony outside as rain permitted. The food and the service were the highest quality.
| Rating: | |
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| Packages: | Vow Renewal & Five Star Luxury Package |
| Attended as: | Couples |
| Posted on: | 2017/03/04 |
| Activity Date: | 2017/03/01 |
Reviewed by: RURURUI
I saw a lot of sea turtles. The staff was amazing!! It was the best memory. I've been to Hawaii more than ten times, and I can't believe I didn't participate in this tour until now. I highly recommend it! Honestly, I wasn't expecting much from the BBQ lunch, but I was surprised! It was delicious. Since it was a trip with three generations, it became a really wonderful memory.
ウミガメたくさんみました。
スタッフも最高!!最高の思い出。
ハワイは10回以上来ているのに、今までこのツアーにどうして参加しなかったんだろうと思ってしまいました。かなりおおすすめ!
正直、ランチのBBQは期待していなかったのですが、びっくり!これまたおいしい。3世代での旅行だったので、とっても良い思い出になりました。
| Rating: | |
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| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/04 |
| Activity Date: | 2016/12/06 |
Reviewed by: Jessica
My sister and I did this activity and we had a blast. The team was amazing and made us feel welcome from the moment we got on the boat.
We will be doing this again for sure!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2017/02/28 |
| Activity Date: | 2017/02/25 |
Reviewed by: Star
It was so much fun! Told everyone we came into contact with about it!!!
| Rating: | |
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| Packages: | Paradise Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/02/28 |
| Activity Date: | 2017/02/22 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
Although it was a mixed tour, I apologize that your experience in the beautiful waters of Hawaii was ruined due to the waiting time. I confirmed with the operating company regarding the rental of snorkeling fins. They mentioned that snorkeling equipment, including fins, is always available on the boat, but since many customers do not use fins, they are only lent out upon request. I understand that there may be customers who are not aware of the rental fins, so I have made sure to advise the operating company to provide clear information about the rental equipment.
We take your feedback seriously and will work together with the operating company to further improve our services in the future.
Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
混載ツアーのためとはいえ、せっかくのハワイの海での体験が待ち時間のため台無しとなってしまったことお詫び申しあげます。
シュノーケリングのフィンのレンタルに関して催行会社に確認させていただきました。シュノーケリング用具はフィンも含め船に常備しているとのことでしたが、フィンを使用されないお客様が多いため、お客様からリクエストがあった場合のみ、お貸出ししているようでした。今回のようにフィンのレンタルにお気づきにならないお客様もいらっしゃることと存じますので催行会社にはレンタル用具に関してはしっかりとご案内するよう注意いたしました。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム