Reviewed by: Miki
We participated as a family of seven.
It was incredibly moving to see dolphins up close! There was someone in the tour group who couldn't see the dolphins, so they kept searching until that person could see them, and in the end, everyone was able to see the dolphins.
We also got to see sea turtles up close, which was another amazing experience.
The guide and crew made various efforts to entertain the participants, and I think it was a very satisfying tour.
However, the meals were really just light snacks, so if you eat a lot, you might prefer a tour that includes more substantial meals.
By the way, babies can also join the tour, but be careful as it can get quite bumpy on the way to the points, and you might get splashed with seawater.
Overall, I am very satisfied.
家族7名で参加しました。
イルカをすごく間近に見ることができ、とても感動しました!ツアー参加者の中でイルカを見れなかった人がいたので、その人が見れるまでイルカを探してくれて、最終的には全員がイルカを見ることができました。
ウミガメも間近で見ることができ、これもすごくいい体験でした。
ガイドの方もクルーの方々も、参加者を楽しませようと色々工夫をしてくださっていて、とても満足のいくツアーだったと思います。
ただ、食事が本当に軽食のみなので、たくさん食べる方は食事がたくさんついているツアーの方がいいかもしれません。
ちなみに赤ちゃんも一緒に見学で参加できますが、ポイントに向かう途中結構揺れて海水もかかるので、要注意です。
総合的には非常に満足です。
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額! |
| Attended as: | Families |
| Posted on: | 2019/08/03 |
| Activity Date: | 2019/07/30 |
Reviewed by: misa
We gathered at 8:30 and boarded the boat around 9:15. We waited quite a while. From there, it took about 20 to 30 minutes to reach the submarine. The submarine dives into the deep sea, and the scenery is certainly interesting, but it's not very clear. It's difficult to take good photos with a smartphone. It was somewhat frustrating.
8時半に集合して、船に乗ったのが9時15分ぐらい。ずいぶん待った。そこから潜水艦まで20〜30分。潜水艦は潜って深海の景色は確かに面白いが、あまりくっきり見えない。スマホで撮影するとうまく撮れない。なんとなくもどかしかった。
Aloha. Thank you for sharing your review. In fact, at depths exceeding 50 feet, a phenomenon known as "color absorption" occurs. This means that fish and corals with bright colors near the surface take on duller hues, and often everything appears blue. However, this is a privilege of being able to see the ocean at depths that are usually not experienced. We look forward to your valuable feedback and hope to welcome you on another underwater adventure in the future.
アロハ。レビューを共有してくれてありがとう。事実、50フィートを超える深さでは「色の吸収」と呼ばれる現象が発生します。これは、表面近くに明るい色を持つ魚やサンゴがより鈍い色合いを帯び、多くの場合すべてが青く見えることを意味します。ただし、これは、通常は体験できない深さで海を見ることができる特典です。貴重なご意見をお待ちしております。また、今後の別の水中アドベンチャーでお迎えできることを願っています。
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Couples |
| Posted on: | 2019/08/03 |
| Activity Date: | 2019/07/31 |
Reviewed by: Holland’s
Easy morning trip from the centre of Waikiki, staff were excellent and made the family feel relaxed and informed.
Yes the boat is a little tired but hey we had fun as a family , felt safe and would do the trip again.
It's really good to hear that you had fun in the sun!
We all hope to meet you again soon!
Thanks for your good review!
| Rating: | |
|---|---|
| Packages: | [1:00 PM] Afternoon Deluxe Snorkel & Water Sports Package |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/03 |
| Activity Date: | 2019/07/31 |
Reviewed by: TJさん
This was my first time using the service.
The night before, the winds in Waikiki were strong, and I was worried about the sea conditions, but since it was on the west side, I participated in the early morning tour, and the visibility was excellent.
We were able to have a rendezvous with dolphins and sea turtles, and the kids were very satisfied with the tour.
As expected, the winds picked up on the way back, so while it requires an early wake-up, I think the early morning tour is recommended.
The guide, Natsumi, had a great tempo in her guiding, thank you! 🎶
初めて利用させてもらいました。
前日の晩からワイキキきは風が強く、海況が心配でしたが西側のポイントだったからか朝一のツアーに参加したのですが、透明度と言い最高な状況でした。
イルカ、海ガメとのランデブーもでき子供達も大満足なツアーとなりました。
やはり帰りは風が上がってきたので、早起きにはなりますが朝一ツアーがおススメだと思います。
ガイドのナツミさんのテンポ良いガイドも良かったです、ありがとうございましたー♫
Aloha! Thank you, TJ, for participating in the Dolphin Middle School event. We appreciate the beautiful photos of the blue ocean!
We look forward to your next participation. Mahalo!
Dolphin Office
ALOHA ! TJさん様
この度はイルカ中学へのご参加ありがとうございました。
まさに、青い海!な写真付きでありがとうございます。
またのご参加スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 07:30出港プラン |
| Attended as: | Families |
| Posted on: | 2019/08/02 |
| Activity Date: | 2019/07/30 |
Reviewed by: Texas travler
Enjoyed everything we were treated fairly and felt welcome when we arrived..best deal in Honolulu if u just want to go for a short trip out along the shoreline of Waikiki and see some deep blue ocean water.. not bad for the price .
| Rating: | |
|---|---|
| Packages: | Now Available! Daytime Cruise (25% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/08/02 |
| Activity Date: | 2019/07/29 |
Reviewed by: yui
Minako talking a lot on the bus in the morning is just so funny!
In Hawaii, it seems they call each other by their first names, which is a bit nerve-wracking, but once you get used to it, it's fine!
The place we're going to is not the beach in the city, but a more remote area where Hawaiian people live, accessed by the highway. I was so moved when we sang to the gods on the boat and saw wild dolphins.
I could even hear their calls.
I’m really, really glad I went.
At the end, we danced and saw sea turtles, beautiful colorful fish, and the vast, deep ocean during the dolphin university snorkeling. I will definitely come back!
朝からバスの中でミナコがいっぱい喋ってるのがとにかく面白い!!
ハワイでは下の名前でそのまま呼ぶらしくちょっぴりドキドキするけど慣れちゃえば平気♪
行くところは街の中の海じゃなくて高速に乗って離れた所にある、ハワイアンの人達が住むところ。船の上で神様に歌を歌って、野生のイルカを見た時にはもう感動しました。
鳴き声も聞こえました。
本当に、本当にいってよかった。
最後にダンスも踊って、ウミガメと綺麗な色とりどりのお魚と広く深く広がる海を見イルカ大学のシュノーケリング、また絶対きます!
Aloha, Yui!
Thank you for participating in the Dolphin Middle School tour. It seems like it was a wonderful day for the tour! We hope you will join us again.
Mahalo!
ALOHA ! yui さま
この度はイルカ中学へのご参加ありがとうございました。
とっても素敵なツアー日和だったようですね!
ぜひまたご参加くださいませ。
MAHALO !
| Rating: | |
|---|---|
| Packages: | 07:30出港プラン |
| Attended as: | Couples |
| Posted on: | 2019/08/01 |
| Activity Date: | 2019/07/29 |
Reviewed by: Tammy Jarvis
Our activity was rescheduled by the company for a 3 days later which we received a gift for our inconvenience. When we arrived we quickly realized that there were going to be many people going. I was expecting a much smaller group. Our family of 5 decided to ride on the upper deck and had the best time. Our main guide was Oliver who was very friendly and funny. He made our experience very enjoyable. The entire crew was friendly as well. The Captain proceeded to try to find dolphins. Much to our dismay he was unable to locate them but he drove all over trying his best to locate them. With the changes in the water with the hurricane 1300 miles away the dolphins had retreated to deeper waters. This didn't take away from our very fun experience. We were able to snorkel for a good amount of time where we did see a turtle. Other water activities were available as well. There were 2 photographers on board.. 1 which was in the water as well. We were fed lunch very efficiently and the staff made sure we had everything we needed. We were treated to 2 hula dancers which was a lot of fun. I would recommend this experience to anyone. A great
crew and a fun adventure!
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/07/31 |
| Activity Date: | 2019/07/26 |
Reviewed by: soccermom
Super great experience. Plenty of time to snorkel and a fun sail, as well. The crew makes this outstanding.
| Rating: | |
|---|---|
| Packages: | Afternoon Turtle Snorkel Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/27 |
Reviewed by: Kristin
An amazing time. The highlight of our trip! The staff was so friendly and made the trip super special for us!
| Rating: | |
|---|---|
| Packages: | Afternoon Turtle Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/27 |
Reviewed by: ヨチダ
I participated in the 10 AM session with my 4-year-old son. The guide, who has experience scuba diving in Japan, was fantastic! He encouraged my son, who was scared to go down the stairs to the submarine, saying, "It's not scary—it's exciting!" The guide was also fluent in Japanese and shared a lot of interesting details about the ocean, likely due to his scuba diving experience. Although the view was somewhat monochrome, my son was thrilled every time we got closer to the reef, exclaiming, "It's the fish's house!" I recommend bringing a jacket since it gets cold in the submarine. The round-trip boat ride was quite bumpy, but I didn't get seasick since I stayed on the second deck. According to the staff, it's easier to get seasick on the first floor. You could buy commemorative photos with a card, but it seems cash is the main method of payment. We even saw turtles from the boat, making it a very satisfying tour.
4歳の息子と2人で10時の回に参加しました。スキューバダイビングで日本にいらしたことのあるというガイドさんが最高でした!潜水艦への階段を降りるのを怖がった息子に「怖くないよ〜excitingよ!!」と声を掛けて支えて下さいました。ガイド自体も流暢な日本語でおもしろく、スキューバダイビングをされているせいか海の様子もとても詳しく伝えてもらいました。割とモノクロな視界ではありますが、息子も魚礁に近づく度に「おさかなのおうち!!」と大喜びでした。潜水艦は冷えるので、上着を持って行く事をお勧めします。往復の船は結構揺れましたが、ずっと2階デッキにいたせいか酔いませんでした。スタッフの方曰く、1階の方が酔いやすいとのこと。記念写真はカードでも買えましたが、基本は現金のようです。船から亀も見れて、大満足のツアーでした。
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名>※2020年3月31日までのご参加 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/22 |
Reviewed by: Scuff
This was one of the best activities I tried in Hawai’i.
The crew were friendly, helpful and always made time for you.
The trip out was fun too.
The Underwater Scooter was easy to navigate and the crew always helped if needed.
The video of the trip was worthwhile purchasing, as there is good clear footage.
The crew gave you bread to feed the fish from the boat and kept you entertained if you choose to not snorkel while waiting for the other people to take their turn on the Underwater Scooter
Highly recommended!
So glad to hear you had a great time on our submarine scooters! We will be sure to let the crew know about your experience. Thank you for coming out with us and we hope to see you again in future!
Mahalo!
-BOB's Hawaii Adventure
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/27 |
Reviewed by: 武ちゃん家族
I was very satisfied with the whale watching I participated in at Shiretoko and Okinawa, so I joined the one in Hawaii with high expectations. I was surprised that we encountered whales right away without having to go far out to sea. Perhaps it’s because they come close to the land to give birth. Because of this, the whales' movements were rather subdued, and we only saw a little bit of their dorsal fins and tails a few times, which was a bit different from the intense experience I had imagined. However, I definitely felt the excitement.
知床と、沖縄で参加したホエールウォッチングが大満足だったので、ハワイも期待して参加しました。沖まで行かなくても、すぐにくじらに遭遇できたことは驚きでした。出産で陸地近くまで来ているからなのでしょうか。その為なのか、くじらの動きが地味で水面から少しの背びれ、しっぽが何度が見られた程度で、想像していた大迫力とはちょっと違いました。ただわくわく感は十分体験できました。
Thank you very much for joining our cruise. We hope you will have the opportunity to enjoy the spectacular jumps of whales next time. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
またの機会に豪快なクジラのジャンプなどをお楽しみいただければと思います。
スタッフ一同またのお越しをお待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2019/07/27 |
| Activity Date: | 2019/01/28 |
Reviewed by: ゆきな
I got seasick and motion sick, but it was amazing to see a large group of dolphins and cute sea turtles up close! The photographer who was with us was really energetic and fun, and he took a lot of wonderful photos. I would love to use this service again when I go to Hawaii next time.
船酔いと波酔いしてしまいましたが、イルカの大群と可愛いウミガメを間近で見れて最高でした!
同行していたカメラマンがすごくテンション高くて楽しい人で、素敵な写真を沢山撮って頂きました。
またハワイに行く時があれば利用したいです。
ALOHA! Yukina,
Thank you for participating in Dolphin University this time. We hope you will join us again when you come to Hawaii. All of our staff are looking forward to welcoming you.
MAHALO!
Dolphin Office
ALOHA ! ゆきな様
この度はイルカ大學へのご参加ありがとうございました。
ぜひまたハワイへお越しの際はご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families |
| Posted on: | 2019/07/27 |
| Activity Date: | 2019/07/22 |
Reviewed by: Dave
They take you just off the beach in Waikiki where the turtles roam. We saw at least 10 turtles on our trip. The cold beverages after the trip were also refreshing. The crew were awesome and helpful for those first timers.
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail (2 hrs) - 100% Capacity |
| Attended as: | Families |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/12 |
Reviewed by: John
Overall this was not one of the better snorkel experiences. The boat was too crowded, with 61 snorkelers. The right size for the boat should have been about 40. Especially crowded at the start where people were not allowed on the top deck when leaving port.
The crew try their best to provide a good time. They are energetic and enthusiastic.
Food option was another issue. Basically you get either a cheeseburger or veggie cheeseburger. No other choices. I hate cheese. Since food is pre-made, there is no opportunity for a simple hamburger. Drinks are either water or watered down lemonade, served in tiny cups. Should have had more variety and larger cups. You also can get a bag of chips.
Swimming with the dolphin is basically everyone jump in the water, look down to see a couple dolphins swim by, and then jump right back in the boat.
Snorkeling was not rushed, but the site did not have many fish or varieties of fish.
Water slide was fun. Much more fun than snorkeling.
Aloha
I am sorry that conditions were less than ideal on your tour.
Our boat is actually certified for 97 passengers. We will talk to our staff about openinig up the top deck from the begining. Usually for larger groups we do allow that. There should be room for everyone to move around comfortably from the onset.
We have a no cheese option for both the beef and veggie burger. We are constantly trying to improve our program. We actually just got our Liquor License and have been discussing different beverage options.
The swim with the dolphins and snorkeling vary based on conditions and their behavior. Ideally we like to have longer, closer views of the animals in their natural enviornment. Usually we see turtles and a variety of fish. Occassionally other cool sea life like eels, rays and even monk seals.
We are glad you enjoyed the slide. And hope you can come back with us sometime so we an make the experience and memory better for you.
Kind regards
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/21 |
Reviewed by: MIHO
I usually don't get motion sickness, but the boat was rocking quite a bit, and I got seasick. I was pleasantly surprised to see turtles while snorkeling. In fact, there were five of them swimming around, which was truly moving.
普段乗り物酔いをしないんですが、船がかなり揺れて船酔いしました。シュノーケルは期待してなかったカメに会えて良かったです。しかも5匹も泳いでて、それは感動しました。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Families |
| Posted on: | 2019/07/25 |
| Activity Date: | 2019/07/22 |
Reviewed by: Lynn
The scooter experience was great. Very unique. If you tend to seasickness go with the first group. Luckily, I did or I don’t think I could have done it. The area where we scootered is rough, and quite a few people got sick. I had hoped to snorkel and swim afterwards, but was too sick. My companions were just fine.
Saw several turtles and different kinds of fish. Also, morning trips are supposed to be calmer than afternoon.
| Rating: | |
|---|---|
| Packages: | Original Package: Underwater Scooter Adventure with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2019/07/25 |
| Activity Date: | 2019/07/19 |
Reviewed by: ハワイ大好き
The guide and the cameraman shared many enjoyable stories. Seeing over 50 wild dolphins swimming right beside us was truly moving. The sound of the dolphins was also soothing. Meeting the wild seals, of which there are only 1,300, was a rare experience. I would love to use this service again.
ガイドさんやカメラマンさんが、楽しいお話を沢山してくれました。野生のイルカは50頭以上!すぐそばで泳ぐのは、感動的です。イルカの声も癒されます。1300頭しかいない野生のアザラシに会えて、貴重な体験でした。また利用したいです。
ALOHA! Thank you for participating in the Dolphin Middle School program. It was very lucky to meet wild dolphins. It seems that you also encountered seals that day, which became a topic of conversation at the Dolphin Office! We sincerely look forward to your next participation.
MAHALO!
Dolphin Office
ALOHA! ハワイ大好き 様
この度はイルカ中学へのご参加ありがとうございました。
野生のイルカたちに会えることも、とってもラッキーですが。
この日はアザラシとも出会えたようで、イルカオフィスでも話題になりました!
またのご参加、スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額! |
| Attended as: | Families |
| Posted on: | 2019/07/25 |
| Activity Date: | 2019/07/22 |
Reviewed by: Francine Vargas
OMG- my husband and I found this activity last minute, and we went ahead and booked with the hope that would be a cool experience. It went above and beyond on our expectations, and all I can say is that we are so happy we found you guys! My husband loves to snorkel, I on the other hand don’t.. I tried before and my hair usually gets stuck in the equipment, water comes inside of my ears and mouth... this is an Amazing alternative to snorkel, but much much better!
The whole staff was smooth and patient. You will see so many fishes, it’s def incredible! Worth every penny, and I even think they should charge more... 1st class experience!
| Rating: | |
|---|---|
| Packages: | Original Package: Underwater Scooter Adventure with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2019/07/24 |
| Activity Date: | 2019/07/21 |
Reviewed by: Sammie
This was such a fun experience to share with my wife. This was our honeymoon and we really loved the fact that they took great pics of us on the underwater scooters while feeding the fish. Even after our ~20min turn was over, we still had an hour to snorkel and swim around which was amazing! I’ve never been so close to sea turtles in my life!!
| Rating: | |
|---|---|
| Packages: | BOB's Underwater Scooter Adventure (With Transportation) |
| Attended as: | Couples |
| Posted on: | 2019/07/23 |
| Activity Date: | 2019/07/20 |
Reviewed by: アーチャン
This was my first time participating with my mother and my children, aged 3 and 7. I thought my 3-year-old might not be able to handle the dolphin swimming, but when we arrived at the spot, everyone dove into the sea! The 3-year-old was held by a staff member and got to see dolphins and sea turtles, and even ride on a paddleboard, which made them incredibly happy! The staff were all friendly and kept the kids entertained. We encountered dozens of dolphins, many sea turtles, and even baby turtles, making it the best day of our lives. The kids are now excitedly saying they want to join the manta ray program next time! Thank you to all the staff! I will definitely participate again next time!
今回初めて母と私と3歳と7歳の子供連れで参加しましたが3歳の子はドルフィンスイミングは無理かなぁと思いながらポイントに着くと全員海にダイブ!3歳の子はスタッフの方に抱っこされてイルカ、ウミガメを見せてもらったりパドルボードに乗せてもらって凄く喜んでました❗スタッフの皆さんがフレンドリーで子供達を楽しませてくれて何10頭ものイルカ先生、何匹ものウミガメ先生や赤ちゃん亀にも出会えて人生で一番最高な日になりました子供達は、次はマンタ大学にも参加したいと大騒ぎしています❗
スタッフの皆さん ありがとうございました☺️
次回も必ず参加させて頂きます✨✨
ALOHA! Dear Archon,
Thank you for participating in Dolphin University. I hope that your 3-year-old was able to join you in the water and see the dolphins, creating unforgettable memories. We look forward to welcoming you at Manta University next time!
MAHALO!
Dolphin Office
ALOHA ! アーチャン様
この度はイルカ大学へのご参加ありがとうございました。
3歳のお子様も一緒に海に入ってイルカを見れて、忘れられない思い出になってたら嬉しいな〜と思います。
次回はぜひマンタ大学でもお待ちしております!!
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/22 |
| Activity Date: | 2019/07/18 |
Reviewed by: ほんだびーと
There was a bit of trouble with the operating company at the meeting point. We arrived at the meeting location more than five minutes before the scheduled time. Then, a flashy bus with the "Dolphin & You" logo passed right in front of us, and thinking we had been left behind, we hurried to chase after it, but it just kept going. Since we had minimal luggage and didn't have our smartphones, we had no choice but to return to the hotel, where we received a call from the operating company... They said they had come to pick us up at the meeting point but since we weren't there, we could no longer participate in the tour.
Actually, the bus we chased after was a different bus picking up Western guests, while Japanese guests were supposed to be picked up by a smaller van (a plain white bus without the operating company's name or logo), which apparently arrived quite late on the day of the tour. Despite this, the operating company said, "Since this is a cancellation on your part, we cannot issue a refund. If you want to participate, please take a taxi to the harbor." I thought it was unreasonable to ask us to take a taxi to a location that takes an hour by car, and when I expressed my frustration asking, "Is this really our responsibility???" they reluctantly agreed to send someone to pick us up.
On the morning of the tour, a confirmation call was made to the hotel, but the staff member was not fluent in Japanese and did not provide detailed information during the prior call. Therefore, I recommend confirming what kind of bus will come to pick you up on the day of the tour.
Once we got on the boat, I thought the staff members were very kind and helpful. There were also staff members who spoke Japanese fluently. They were very high-energy, which might be a bit overwhelming if you’re feeling unwell. In my case, I think the strong winds contributed to my discomfort, and I felt that snorkeling might be tough for small children... My child cried a lot during the first attempt and couldn't handle it. Dolphins can only be seen underwater as dark shadows, so it might be better for children to see them from the boat.
I also brought an underwater camera, but it's quite difficult unless you're a good swimmer. Regarding clothing, I wore a rash guard and tights, and I think that was sufficient without needing to rent a wetsuit (the rental wetsuits are short types). As for belongings, you should definitely borrow a bath towel from the hotel and bring it with you. It can get a bit chilly on the way back, so it's better to take off wet rash guards and dry off with the bath towel before putting on a dry shirt.
As for tipping, which can be confusing for Japanese people, it didn't seem like it was strictly enforced. The Q&A section on the operating company's website also mentions that a small gesture is sufficient. I hope this information is helpful to everyone.
集合時に運営会社と少しとトラブルになりました。
私たちは集合場所に待ち合わせ時間の5分以上前から来ていました。
すると「ドルフィン&ユー」のロゴが描かれた派手めのバスが目の前を通り過ぎてしまったので、置いて行かれたと思い、慌てて追いかけたのですが、そのまま行ってしまいました。
荷物も最小限で、スマホも持っていなかったので、仕方なくホテルに戻ったところ、運営会社から電話が・・・。集合場所にピックアップにきたが、いないのでもうツアーには参加できないとのことでした。
実は我々が追いかけたバスは、欧米人客を拾っていく別便のバスで、日本人客はそれよりは小さいバンのようなバス(運営会社名もロゴもない、真っ白なバスです)が拾っていくことになってたらしいのですが、当日それが待ち合わせ時間よりもかなり遅れてきたのです。
・・・にも関わらず、運営会社がいうには、「そちらの都合のキャンセルなので、返金には応じられない。参加したければ、タクシーでハーバーまで来てください。」とのことでした。
車で1時間もかかるところに、タクシーで来いというのもどうかと思いますし、さすがに「それってこちらの責任なのですか???」と憤ったところ、渋々なんとか迎えにきてくれました。
当日の朝に確認の電話がホテルに掛かってきますが、そのときのスタッフは日本語が堪能ではなく、事前の電話でそこまで詳細な情報までは教えてはくれませんでした。
ですので、当日はどんなバスが迎えにくるのかを必ず確認された方がいいと思います。
船に乗ってからは、スタッフの皆さんとても親切で良かったと思います。
日本語がとても流暢なスタッフもいました。
とてもハイテンションなので、気分が悪くなるとちょっとしんどいかもしれません。
私の場合は、結構風が強かったのも原因かと思いますが、シュノーケリングは小さいお子さんは厳しいかも・・・という印象でした。
うちの子は、1回目で大泣きでダメでした。
イルカは水中で見ても、黒い影のようにしか見えないので、子供は船上で見た方がいいかもしれません。
あと水中カメラを持っていきましたが、泳ぎが得意な方でないとなかなか難しいです。
あと服装ですが、私はラッシュカードとタイツをはいて行きましたが、ウエットスーツ(貸しウエットスーツは短パンタイプです)を借りなくても、これで十分だと思いました。
荷物としては、バスタオルはホテルで借りて必ず持っていくべきでしょう。やはり帰りはちょっと寒いので、ぬれたラッシュガードなどは脱いで、バスタオルで体を拭って、乾いたシャツ等を着る方がいいと思います。
日本人が戸惑うチップですが、そんなにきっちり払っている感じはなかったです。運営会社HPのQ&Aにも書いてありますが、気持ち程度でいいと思います。
皆さんの参考になればと思います。
| Rating: | |
|---|---|
| Packages: | 11:00 出港(2024年3月まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/21 |
| Activity Date: | 2019/07/18 |
Reviewed by: Diana T
My family and I were very impressed. We were able to see a kaleidoscope of fishes even a shark and leopard stingray. We were even able to see large leather back sea turtles. Definitely worth it
Mahalo for your review! We are so happy to hear that you enjoyed your recent experience with us. We're also excited you were able to see some great marine life! We hope to have the pleasure of welcoming you back aboard in the future! A hui hou (until next time).
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/19 |
| Activity Date: | 2019/07/16 |
Reviewed by: きむ
The guide, who was fluent in Japanese, taught us various things and made everything easy to understand! That guide was also fluent in English and Chinese. It was my first time on a submarine, so I was excited the whole time. However, I felt there were a bit fewer fish than expected, but I was very satisfied because I got to see a sea turtle! Being able to see the depths of the ocean at 30 meters was truly mystical! I highly recommend this tour!
日本語がペラペラなガイドさんがいろいろ教えてくださり、分かりやすかったです!そのガイドさんは英語、中国語もペラペラでした。
潜水艦は初めてだったので終始興奮でした
ただ、お魚がちょっと少なかったかなという印象でしたが海ガメにも出会えたのでとっても満足です‼️30メートルも深い海の中を見ることができてとても神秘的です!おすすめツアーです!
Thank you for your review! We are glad to hear that you enjoyed exploring with us, and we will definitely share your thoughts about the guides being funny and passionate! We love hearing feedback from our guests, and we are happy to know that you had a wonderful submarine adventure. We hope to see you again!
あなたのレビューのためのマハロ!私達はあなたが私達と探索することを楽しんだことを聞いてうれしく思います、そして私達はあなたが彼らがおかしくて情熱的であると思ったというガイドと必ず共有するでしょう!私達は私達のゲストからのフィードバックを聞くのが大好きで、あなたが素晴らしい潜水艦の冒険をしたことを知ってうれしく思います。またお会いしましょう!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名>※2020年3月31日までのご参加 |
| Attended as: | Couples |
| Posted on: | 2019/07/19 |
| Activity Date: | 2019/07/16 |
Reviewed by: ここはダメ
I participated with one adult and two children. From the time of the pickup, I was told that one child was canceled, even though I hadn't canceled anything, which led to a back-and-forth argument. Somehow, we were allowed to board, but at the park reception, they said one child was still canceled. What does this mean? I'm angry. We managed to get in, but it was confusing. I was also not given an explanation about purchasing photos, so I couldn't buy any, which made me angry. Overall, the service was terrible from start to finish. I will never use this again.
大人1人と子供2人での参加でした。
送迎の時からこちらはキャンセルしてないのに子供1人キャンセルになっていると言われ押し問答、なんとか乗せてもらいパーク受付でも1人キャンセルになってると。
どういうこと怒り
ここもなんとか入れてもらい、戸惑いながらの参加。写真購入の説明もされず買えなかった怒り
とにかく最初から最後まで対応は最低でした。
二度と利用しません
Thank you very much for your patronage.
However, I sincerely apologize for causing you to feel uneasy from the moment of your pickup, despite your anticipation for the outing.
Upon confirming the situation with the local operating company on the day of the event, it was found that there was an error in the reservation management on their side, which resulted in the seat for one child not being secured. Additionally, I apologize on behalf of the operating company for the unilateral response without sufficient explanation, which caused you discomfort.
We recognize that carefully confirming each important booking from our customers is fundamental to ensuring that you have a wonderful time, and that any deficiencies in reservation management are a serious issue that cannot be overlooked. To prevent similar inconveniences in the future, we will strengthen our collaboration with the local operating company and strive for further service improvement.
For further details, we have sent you a separate email, and we would appreciate it if you could check that.
Thank you for your understanding.
VELTRA
ご利用いただき誠にありがとうございます。
しかしながら、せっかく楽しみにお出かけいただいたにも関わらず、お迎えの時から不安なお気持ちにさせてしまい誠に申し訳ございません。
当日の状況を現地催行会社に確認しましたところ、催行会社側の予約管理にエラーが発生していたため、お子様1名のお席のが確保できておりませんでした。
また、十分な説明もなく一方的な対応となってしまい、ご不快なお気持ちにさせてしまいましたこと、催行会社に代わりお詫び申し上げます。
お客様からの大切なお申込みを1件1件丁寧に確認し、素敵なお時間をお過ごしただけますためにも予約管理は基本中の基本であり、不備が許されない重大な問題であると認いたします。
今後同様のご迷惑をおかけしないためにも、現地催行会社との連携を強化して、さらなるサービス向上に努めてまいります。
詳細につきましては、別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけましたら幸いです。
何卒よろしくお願いします。
VELTRA
| Rating: | |
|---|---|
| Packages: | 水中でイルカと遊ぶ!ドルフィン・エンカウンター(~2020年3月31日) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/16 |
Reviewed by: PEN太
I have been to Hawaii many times, but the Atlantis Submarine was a first-time experience for me. There was Japanese audio available, but I didn't feel the need for it because the Japanese spoken by the guide was very interesting. I was very lucky to see both a sea turtle sleeping and swimming at the same time. The windows were smaller than I imagined, so it was definitely the right choice to book the "Premium Plan with Larger Windows."
何回もハワイへ行っていますが、アトランティス潜水艦は初めての体験でした。日本語のオーディオが用意されていましたが、実際にお話する方の日本語が非常に面白かったため、必要性を感じませんでした。
海ガメが寝ているところと実際に泳いでいるところをダブルで見られ、とてもラッキーでした。
窓は想像よりも小さかったため、『窓が大きいプレミアムプラン』を予約していて大正解です。
Aloha! Thank you for sharing your review. We are glad to hear that you enjoyed exploring over 100 feet below the sea with us! We appreciate your kind words and look forward to having you on board again. Mahalo!
アロハ!レビューを共有していただきありがとうございます。私たちと一緒に海の下100フィート以上を探索して楽しんだことを嬉しく思います!私たちはあなたの優しい言葉に感謝し、あなたがまた乗船するのを楽しみにしています。マハロ!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名>※2020年3月31日までのご参加 |
| Attended as: | Families |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/12 |
Reviewed by: JacqualyneNichols
I was invited to a wedding in Honolulu and the bride and I were looking at a few activities for us to do while there. I saw the video for the BOB and we immediately wanted to do it. We made reservation for the 4 of us. I’m not a swimmer and haven’t been since high school. The staff was so professional and caring. I love their motto of “we treat everyone as non swimmers...” Their patience is great with all participants. Very knowledgeable about their equipment, their staff and the environment. Each staff played their part in our safety and the for the fish and turtles! And the fact they not only take pictures, they give you memorable videos. This was an Amazing experience that we’ve encountered and we’re telling everyone in Chicago about it!! Thank you for sharing this experience! Saturday, July 13, 2019 8:30 am
| Rating: | |
|---|---|
| Packages: | BOB's Underwater Scooter Adventure (With Transportation) |
| Attended as: | Couples |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/13 |
Reviewed by: Leonard P.
Words can't explain...the entire experience was awesome from start to finish. From the excursion to the staff, top notch!
| Rating: | |
|---|---|
| Packages: | Original Package: Underwater Scooter Adventure with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: Ken0721
This was my second time in Hawaii, and I rode a submarine for the first time. Since I don't usually get to do this, I was really looking forward to it. We saw many creatures like sea turtles and sharks, and the kids were very happy. The cheerful captain spoke in a fun way and provided interesting explanations, making it a very meaningful experience. I would love to do it again if I have the chance.
2回目のハワイで初めて潜水艦に乗りました。
日常では乗ることはないので楽しみにしていましたが、
海がめやサメなど多くの生き物が沢山集まっていて子供たちも
大変喜んでいました。また陽気な見本語をしゃべる船長が
面白おかしく説明してくれてとても有意義な時間を過ごすことが
できました。また機会があれば利用したいです。
Aloha! Thank you for your excellent review! Please join us for diving in the deep sea. I had a wonderful experience. We take pride in providing our guests with the best experience every time they dive with us. Thank you for joining us. We hope to see you again soon for another underwater adventure!
アロハ!あなたの優秀なレビューのためのマハロ!ぜひ深海へのダイビングにご参加ください。私は素晴らしい経験をしました。私たちは彼らが私たちと一緒にダイビングするたびに私たちのゲストに最高の体験を提供することに誇りを持っています。ご参加ありがとうございます。私たちはもう一つの水中冒険のためにまた近いうちにあなたに会えることを願っています!
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/01/02 |
Reviewed by: まさき
Instead of diving, I participated in this submarine tour as a way to explore the ocean. I was able to see sea turtles both on the shuttle to the submarine and inside the submarine! There was also an audio guide in Japanese, and the crew members were very friendly, so I had a great time!
ダイビングができない代わりに海に潜る方法として、この潜水艦ツアーに参加しました。潜水艦までの連絡船、潜水艦の中両方でウミガメを見ることができました!日本語での音声ガイドもあり、クルーの方々も親切だったのでとても楽しめました!
Aloha! Thank you for sharing your experience aboard the submarine. We hope you will join us again soon for another underwater adventure! Mahalo!
アロハ!潜水艦での乗車体験を共有していただきありがとうございます。私たちはあなたがすぐに別の海中の冒険のために私たちに参加することを願っています!マハロ!
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Couples |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/12 |
Tips and suggestions
Reply from activity provider
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ALOHA! Miki,
Thank you for participating in the Dolphin Middle School program. Every day brings a different encounter with nature's creatures. It's very lucky that everyone got to see them!!
Please join us again when you come back to Hawaii. All of our staff are looking forward to it.
MAHALO!
Dolphin Office
ALOHA ! Miki さま
この度はイルカ中学へのご参加ありがとうございました。
自然の生き物との出会い、毎日違います。全員が見れるのはとてもラッキーですね!!
ぜひまたハワイへお越しの際はご参加ください。
スタッフ一同心よりおまりしております。
MAHALO !
イルカオフィス