Reviewed by: Jungmin Kim
Fun & exciting experience under the sea in safe.
Greatest activity !!
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| Packages: | Standard |
| Attended as: | Friends |
| Posted on: | 2013/07/23 |
| Activity Date: | 2013/07/19 |
Reviewed by: Mekhemar Family
My 10 and 11 year old daughters and I went on this excursion. It was a dream come true. Our captain took us up to a cove area where there were a good 30-50 spinner dolphins were hanging out! We had a blast. We then moved over to the sea turtles and we just loved that as well.
| Rating: | |
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| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Families with Young Children |
| Posted on: | 2013/07/22 |
| Activity Date: | 2013/06/26 |
Reviewed by: ばにーちゃん
I was worried about seasickness, but it wasn't a big deal and the boat was comfortable. The food was tastier than I expected. I was lucky to see whales multiple times and was able to take great photos. The onboard cultural programs were diverse, and I enjoyed participating in activities like lei making and hula dance lessons.
船酔い心配しましたが、たいしたこともなく快適な船でした。食事は思ってたよりおいしかったです。クジラ、ラッキーにも何度も見れ、写真もしっかりとれました。船内のカルチャープログラムも多彩でレイ作り、フラダンス講習など楽しんで参加できました。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2013/07/21 |
Reviewed by: amanda
This was a great experience! There were sharks all over the place, defiantly wasn't disappointed. The only bad part about it was all the people that got sick, & especially the one that got sick while in the cage. Everything else was awesome. I would recommend it to anyone going to Hawaii.
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2013/07/16 |
| Activity Date: | 2013/07/01 |
Reviewed by: Kylie
This was without a doubt the highlight of our holiday, loved it. The girls that took us out were great, they took us to our first location where we got the chance to swim with about 5-6 dolphins, then we moved on to the sea turtles, just great. On our return trip the girls took us back to our first location where there was now a pod of about 70 dolphins that we got to swim with. Just amazing. Thanks girls.
| Rating: | |
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| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2013/07/15 |
| Activity Date: | 2013/06/24 |
Reviewed by: DemoskiJ
Great beyond my expectation. Wondeful experience would do it again
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2013/07/10 |
| Activity Date: | 2013/07/05 |
Reviewed by: もちこ
I participated hoping to see wild dolphins, and on the day, I was able to encounter several dolphins, which was truly a wonderful experience! It's rare to see so many. I heard that on some days, they move around to different locations in search of dolphins. It was my first time snorkeling. The guide wasn't very thorough, so I was relieved that my friend who accompanied me taught me how to put on the gear and what to be careful of when jumping in.
野生のイルカに少しでも会えたら・・・と思い参加しましたが、当日は何頭ものイルカと出会うことができ本当に素晴らしい体験ができました!こんなに沢山出るのは珍しいとのこと。日によってはイルカを求めてあちこち場所を移動するそうです。シュノーケリング自体初めてでした。あまり丁寧にはガイドはしてくれませんので、同行した友人に装着の仕方とか、飛び込んだ際の注意点など教えてもらえて安心しました。
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| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Friends |
| Posted on: | 2013/07/09 |
| Activity Date: | 2013/06/10 |
Reviewed by: Chris S and family
My teenage daughter really wanted this experience, my wife not so keen. It was well worth it, about 20 large sharks swimming around you whilst you are safe in the cage. Even my wife thought so. It was a good experience, the crew were good and organised.
The slow rolling sea can affect some :-)
Aloha Chris S and Ohana,
We are glad that you folks enjoyed yourselves. Hope to see you folks on your next Hawaiian Vacation. Aloha
Robert
Shark Rez
| Rating: | |
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| Packages: | Temporarily Unavailable - Shark Cage Dive with Transportation |
| Attended as: | Families |
| Posted on: | 2013/07/08 |
| Activity Date: | 2013/07/04 |
Reviewed by: narumi ishikawa
I participated in October 2011. I apologize for the old story. I was anxious about bringing my five-year-old twins, but thanks to Yuka (I wonder if she’s still there), everything was completely fine. The kids got so comfortable that they flew over to me while I was already in the sea. Having twins was no obstacle at all, and I’m very grateful.
2011年10月に参加しました。古い話でスミマセンが。
双子の五歳児連れで不安がありましたが、ユカさん(今もいるかな)
のおかげでまったく大丈夫。子供たちもなついて安心するあまり、
先に海に入ってた私のところに空中を飛んできました。
双子連れが全く障害にならず、感謝感謝。
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2013/07/07 |
Reviewed by: Rui
I participated with a senior colleague from work. The staff were very friendly, and there was music playing on the boat, creating a fun atmosphere. I was expecting a BBQ on board, but it was just simple hamburgers, which was a bit disappointing. However, they were very delicious! Everyone had the chance to see dolphins and sea turtles, as we were able to enter the water twice at the designated points. The hula dancing was physically demanding, but I enjoyed the whole day. I think it would be a lot of fun to participate with a large group of friends.
会社の先輩と参加しました。
スタッフの方々がとても気さくで船上でも音楽がかかっていたりと、
楽しい雰囲気でした。
船上ではBBQと聞き、期待していましたが簡単なハンバーガーだったのが少し残念でした。とても美味しかったですが!
イルカと海亀は全員がみれるようにポイント地点では2回海に入ることができました。
体力的にフラダンスがキツかったですが一日中満喫できました。
大人数の友達と参加するととても楽しいと思いました。
| Rating: | |
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| Packages: | おすすめプラン |
| Attended as: | Friends |
| Posted on: | 2013/07/04 |
| Activity Date: | 2013/06/05 |
Reviewed by: Canadiantraveller
Had ourselves a good time. Got sea sick on the boat ride though. Recommend you bring some gravol. A good activity to do while you are in Hawaii.
| Rating: | |
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| Packages: | Temporarily Unavailable - Shark Cage Dive with Transportation |
| Attended as: | Couples |
| Posted on: | 2013/07/02 |
| Activity Date: | 2013/06/24 |
Reviewed by: Sergio Delgadillo
This was amazing event!!!! It was a safe trip, and it was awesome seeing the sharks swimming very close. I'm looking forward to doing it again.
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Families with Young Children |
| Posted on: | 2013/06/30 |
| Activity Date: | 2013/06/23 |
Reviewed by: kaori
I was able to see whales!
It was absolutely amazing!
I want to go again!
I think it's better to have someone who understands English since there's no Japanese translation.
クジラが見れました!
最高によかったです\(^o^)/
またいきたいです!
日本語訳がないので英語わかる人がイイと思います。
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| Attended as: | Couples |
| Posted on: | 2013/06/27 |
Reviewed by: yuri
My daughter participated in the encounter while I observed, and she was very happy. The dolphins were surprisingly smart. We had a fun day watching the sea lion and dolphin shows in the park.
娘がエンカウンターに参加して私は見学、娘はとても喜んでいました。
イルカはお利口さんでびっくり。
園内で、アシカやイルカのショーを見たり、楽しい一日でした。
| Rating: | |
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| Packages: | イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Families |
| Posted on: | 2013/06/26 |
| Activity Date: | 2013/06/16 |
Reviewed by: Susan
I was nervous since it was going to be our first snorkeling excursion, but the crew was awesome and it ended up being the highlight of our trip! From beginning to end it was fantastic! Would book again for sure! Totally worth it!
That is awesome! Please come back to see us again!
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2013/06/24 |
| Activity Date: | 2013/06/20 |
Reviewed by: malek
I like it, it is amazing
You should try it
You well like it also
| Rating: | |
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| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2013/06/22 |
| Activity Date: | 2013/06/19 |
Reviewed by: chery2
I participated with a friend. I wanted to try something new, but I was actually quite nervous because I'm not very good at swimming. However, I was able to use something like a float, so I didn't have to worry about drowning, which was a relief (laughs). At first, I was both excited and very nervous, and I didn't have the presence of mind to look underwater. But after a little while in the sea, I got used to it. I was able to see many turtles swimming underwater.
After that, we enjoyed about an hour on the boat over the sea. The sea looked very blue and beautiful from the boat. The instructor was serving drinks there, but they weren't free. The hour on the boat was also a lot of fun. Sunscreen is a must for this occasion! My friend and I got badly sunburned and were in a stinging state for about one or two weeks.
私は友達と二人で参加しました。
新しいことを体験してみたいと思い、参加したのですが実際私は泳ぐのがあまり上手でないのでとても緊張しました。しかし浮き輪のようなものを使う事が出来たので溺れる心配はなく、安心しました(笑) 最初は楽しみと思う反面とても緊張していて最初は水中を見る余裕がありませんでしたが、実際海に入って少しするとなれました。水中で泳ぐ亀を沢山みることができました。
その後、船で1時間くらい海の上を堪能しました。船から見る海はとても青く綺麗でした。インストラクターはそこでお酒や飲み物をふるまっていました。飲み物フリーではありません。船での1時間もとても楽しいものとなりました。この時の為に日焼け止めはマストです!私と私の友達は酷く焼けてしまい、1、2週間ほどひりひりした状態でした。
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2013/06/20 |
Reviewed by: User038575
I gave an ok/average rating because this was an expensive excursion and the snorkeling was not up to par. The staff was incredible---- friendly, fun and courteous, but this seemed to be a boat ride geared toward hanging out and drinking on the boat rather than seeing awesome fish, coral reefs, etc. We had 2 snorkel stops and fish/turtles were average. But the crew made sure we saw dolphins from the boat, which was cool.
As far as snorkeling, it was nothing too interesting especially because my husband and I have done amazing snorkeling in Maui and Bora Bora. If you want to drink and relax for an afternoon, this is a top choice. But, a little too expensive for what you get if you are really into snorkeling and seeing different kinds of underwater life.
Thanks for your feedback. We definitely understand that our reef is hard coral- so not the soft fanning coral you get in warm waters, but we strive to do a great job showcasing what we do have to offer on Oahu. One of the sites is Oahu's second largest living reef, though due to weather/water conditions we can't always go there. Perhaps next time you can join us on our other tour- the Dolphin Snorkel Tour- which offers THREE snorkel sites (not two that the Sail offers) including a chance to snorkel view dolphins in the wild. It sounds like you are seeking more adventure and that is what that tour offers. Adventure! We hope to see you again. Thank you!
| Rating: | |
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| Packages: | Afternoon Sail & Snorkel |
| Attended as: | Couples |
| Posted on: | 2013/06/18 |
| Activity Date: | 2013/06/15 |
Reviewed by: chery
This time, I went to Hawaii with my friends. On the day of snorkeling, it was canceled due to the weather and rough sea conditions, but we rescheduled with the local staff to go on another day that fit our stay. The meeting place was really hard to find, and we couldn't locate it at first.
On the day, after signing up, we waited for the boat a little distance away. I didn't speak Japanese with the local staff, so I wasn't sure if they could speak it, but they were very friendly and kind, so I think they would explain things until anyone who doesn't speak English understands!
Before departure, we could take photos in front of the boat one group at a time. Those who wanted the photos could buy them for $15 after returning from snorkeling!
Besides my friend and me, everyone else was from overseas. I was surprised to see so many Japanese people on Oahu, and it was fun to talk to them. We moved to the sea by boat, but there was absolutely no shade, so we got sunburned quickly... During the transfer, there was an explanation from the staff, but I couldn't hear much because of the noise of the boat. However, they used gestures while talking, so I think I could understand somewhat.
During snorkeling, I was able to see schools of fish and sea turtles!
It was my first time seeing a sea turtle swimming in the ocean up close, and I was very moved! I think it was a really great experience.
今回は友達と一緒にハワイに行きました。
シュノーケリング当日は、天候と海の荒れ具合のために中止に
なりましたが、現地のスタッフさんと一緒に滞在期間に合わせて
もう一度日にちを決め直して別の日に行きました。
集合場所はすごくわかりづらくて、最初は見つけれませんでした。
当日、サインアップをしたあと、そこから少し離れたところで
船が来るのを待ちました。現地のスタッフさんとは、
日本語で話さなかったので、日本語を話せるかどうかは
わかりませんでしたが、とてもフレンドリーで
親切なので、英語が話せない方でも理解するまで
説明してくれると思います!
出発する前に、船のまえで一組ずつ写真を撮ってもらえます。
その写真は、シュノーケリングから帰ってきたあとに
欲しい人は$15買うことができますよ!
私と私の友達以外は海外から来た人たちばかりでした。
オアフ島はびっくりするほど日本人がたくさんいたので
珍しいなぁと思いましたし、話したりできて楽しかったです
海へはもちろん船で移動するのですが、日影などは
まったくなくて、身体がすぐ焼けちゃいます...。
移動中にスタッフさんの説明がありますが、船の音で
何を言っているのかあまり聞こえませんでした。
でも、ジェスチャーを交えて話しているので、
なんとなく理解はできると思います。
シュノーケリングでは、魚の群れや海ガメを
みることができました!
海ガメが海を泳いでるのを間近でみたのは
始めてだったのでとても感動しました!
とてもいい経験だったと思います。
Thank you for using our services. We are very pleased that you enjoyed your first experience meeting sea turtles in Hawaii. However, we sincerely apologize for the inconvenience caused by the difficulty in finding the meeting location. We will continue to strive to improve our services to ensure 100% satisfaction for all our customers. We look forward to serving you again.
この度はご利用ありがとうございます。ハワイでのウミガメとの出会い初めての経験、お客様に喜んでいただき、スタッフ一同とても嬉しく思っております。しかしながら、集合場所が分かりにくかったのこと、ご迷惑おかして大変申し訳ございませんでした。引き続き、全てのお客様に100%のご満足をいただけるようサービスの向上に努めて参ります。またのご利用お待ち申し上げております。
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/おすすめプラン |
| Attended as: | Friends |
| Posted on: | 2013/06/15 |
| Activity Date: | 2013/05/20 |
Reviewed by: あむたろう
First of all, I highly recommend this tour!
After the Golden Week, there were two Japanese participants who brought a friend, along with others from America, Oceania, and Europe.
We set sail while listening to the local guide's somewhat thick-accented English explanation.
(Even if you don't understand English, you can get by with gestures.)
We moved by boat to a snorkeling point not too far from the shore.
There weren't too many different types of fish, but we encountered a lot of fish and, most importantly, many sea turtles.
It was truly lucky to see them swimming alongside us up close.
After snorkeling, we cruised near Diamond Head and encountered a large pod of dolphins.
They entertained us with tornado spins and other antics.
The cheerful captain extended our cruising time significantly beyond the schedule.
This has definitely become one of the tours I want to do again.
まずはじめに、このツアーはお勧めです!
私が参加したゴールデンウイーク後は、日本人の参加者が友人を合わせて2名で
その他アメリカ・オセアニア・ヨーロッパ等の方々でした。
現地の方のなまりがきつめの英語の説明を聞きながら、出航です。
(英語がわからなくても、手振りで何となく伝わります。)
陸からそれほど遠くない場所に船で移動し、シュノーケリングポイントへ。
それほど種類は多くないですが、たくさんの魚と
何といってもたくさんの海亀に遭遇です。
平行して泳ぐ姿を至近距離で見れるなんて、本当にラッキーでした。
シュノーケリング後に、ダイヤモンドヘッドの近くまで船でクルージングしたのですが、イルカの大群に遭遇。
トルネードスピンなどしてくれて、楽しませてくれました。
ご機嫌になった船長は、予定よりかなり長くクルージングをしてくれました。
また、必ず行きたいツアーの1つとなりました。
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/おすすめプラン |
| Attended as: | Friends |
| Posted on: | 2013/06/12 |
| Activity Date: | 2013/05/11 |
Reviewed by: Cindy
We were able to see many fishes and even two turtles. I hadn't realized that the duration of the submarine ride would be so short though(40 minutes).
| Rating: | |
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| Packages: | Standard Submarine Tour [Currently Closed] |
| Attended as: | Couples |
| Posted on: | 2013/06/11 |
| Activity Date: | 2013/06/08 |
Reviewed by: puichoco
I participated with my family.
It was nice that we could gather at Waikiki Beach, making it easy to join in.
The snorkeling was quite bumpy due to the waves, and I felt a bit seasick. My companions felt even more nauseous. I recommend bringing a plastic bag just in case.
There were many fish, but not a lot of variety. We were able to see sea turtles several times. Snorkeling in the moderately deep sea was refreshing.
After snorkeling, we took our time cruising. It was nice to view the scenery of Waikiki from the ocean.
It surprisingly got a bit chilly, so make sure to bring a T-shirt or something for sun protection.
家族と参加しました。
ワイキキのビーチに集合なので気楽に参加できるのが
良かったです。
シュノーケルはけっこう波に揺られてしまい、少し
酔いました。同行者はもっと酔っていました。
もしもの時に備えてポリ袋を持っていくことを
おすすめします。
魚がたくさんいる場所でしたが、種類はいません。
ウミガメを何度か見ることができました。
まあまあの深さのある海でのシュノーケルは爽快でした。
シュノーケル後はゆっくりと時間をかけてクルーズしてくれます。
ワイキキの景色を沖から眺めるのも良いものです。
意外に寒くなってくる&日焼け防止のためにTシャツ等は
必ず持っていきましょう。
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆/おすすめプラン |
| Attended as: | Families |
| Posted on: | 2013/06/11 |
| Activity Date: | 2013/05/31 |
Reviewed by: Jana
it was a really great day! staff was really friendly and we saw a lot! had great day on the ocean. i would totally do it again! I also enjoyed the pictures taken a lot! great pictures!
This was an incredible day! Do it! ;)
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Solo Travelers |
| Posted on: | 2013/06/09 |
| Activity Date: | 2013/05/19 |
Reviewed by: Younjae
친구의 도움으로 예약을 해서 가게 됐는데
정말 멋진 시간이였다!!
귀여운 돌고래와 멋진 석양.... 그리고 친절한 직원들까지
하나 더! 함께 탄 사람들도 참 유쾌했다
다만 우리가 영어에 약해 어울리지 못했다는
점이 참 아쉽다
다음 기회에 또 다시 이용하리라
당신의 소중한 의견을 주셔서 감사합니다!
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Couples |
| Posted on: | 2013/06/08 |
| Activity Date: | 2013/06/04 |
Reviewed by: どりぃ
The dolphins were really cute, and I'm glad I did it!
But it was a bit expensive...
I thought it was quite a rip-off to pay $56 for just five photos.
イルカとっても可愛くて、やってよかったです!
でも、少し高いかな…
写真も5枚で56ドルって…結構ボッタクリだなと思いました。
| Rating: | |
|---|---|
| Packages: | 2頭のイルカと泳ぐ!ドルフィン・ロイヤルスイム |
| Attended as: | Friends |
| Posted on: | 2013/06/08 |
| Activity Date: | 2013/05/16 |
Reviewed by: Kasia
Good experinace esspecially for those who are afraid of diving. You can see different species of fishes, nice trip, not long not to short. However if you have see deasease please take medicine
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Solo Travelers |
| Posted on: | 2013/06/07 |
| Activity Date: | 2013/06/04 |
Reviewed by: Cher
I really enjoyed this tour. It was the highlight of our trip! Even though I was not a good swimmer and had never snorkeled they really took good care of me and encouraged me every step of the way! I was impressed with the ladies who escorted us. They made sure we all saw the dolphin's and turtle's. I'm ready to try this adventure again! Cher
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Couples |
| Posted on: | 2013/06/05 |
| Activity Date: | 2013/05/30 |
Reviewed by: kaori
I went with my partner on our honeymoon. The location was great, very close to the Royal Hawaiian where we were staying. The experience was interesting, and we even got to see sea turtles! When we went out to sea, we coincidentally saw whales, and everyone was excited!
The reason I gave it four stars was because of the meeting time. It said 7:30 here, but it was actually at 8:00, and there were no staff members at 7:30. I was worried that there was a mistake, but after asking a local, I waited, and the staff started preparing, so we were able to participate. Also, the explanations were only in English, so it might be tough for those who don't understand it at all.
But it was fun!!! We were the only Japanese people there, and we really enjoyed our time abroad!
新婚旅行で彼と行きました。
宿泊していたロイヤルハワイアンからも近く、とても立地はよかった。
内容も面白くて、ウミガメも見れました!
沖にいったときはクジラも偶然みれて、みんなで大騒ぎしていました!
星4つにしたところは集合時間です。
こちらでは7:30とかいてありましたが、実際は8時で
7:30の時点ではスタッフの方もいませんでした。
間違えているのかとヒヤヒヤしましたが、現地の方に教えて頂き待っていると、
スタッフの方が準備しだして、参加できました。
あと英語での解説しかないので全くわからない方は厳しいかとおもいます。
でも、楽しかったです!!!
日本人も私たちしかいなくて、海外を満喫できました!
Thank you very much for choosing our activities during your precious honeymoon trip. We are very pleased to hear that you encountered whales and sea turtles, and that you enjoyed your experience. However, we sincerely apologize for the inconvenience caused by the incorrect mention of a 7:30 hotel pickup on the voucher, despite your booking not including transportation. We will strive to improve staff training to prevent such issues in the future. Thank you again for taking the time to share your feedback. We look forward to serving you again.
ハネムーンという貴重なご旅行中に、弊社のアクティビティをお選びいただき誠にありがとうございます。そしてクジラ、ウミガメにも遭遇されたとのこと、お客様に喜んでいただき、スタッフ一同とても嬉しく思っております。しかしながら、送迎なしでお申込みいただいておりましたのに、こちらがバウチャーに7:30にホテルピックアップと記載してしまったため、お客様を現地にてお待たせしてしまいましたこと、心より深くお詫び申し上げます。今後はこのようなことがないよう、スタッフの教育に努めて参ります。この度は、貴重なお時間を割いてのご投稿誠にありがとうございます。またのご利用お待ち申し上げております。
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| Packages: | ☆会員様限定モニターツアー☆/おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2013/06/04 |
| Activity Date: | 2013/05/30 |
Reviewed by: Bigrbull
We had a great time! Everyone saw 3-4 8 to 10 foot sharks! Would sure do again!
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Families |
| Posted on: | 2013/05/30 |
| Activity Date: | 2013/05/29 |
Reviewed by: 匿名希望
Both Japanese and local staff assisted with the tour, but the Japanese staff had a bad attitude. Overall, the explanations were insufficient. They didn't properly show us how to wear the snorkeling masks or life jackets. When we reached the dolphin point, we were pushed from the boat into the sea, and some participants hesitated because they weren't mentally prepared. The Japanese staff spoke quite harshly to those individuals, saying, "These are wild dolphins, if you can't get in the sea quickly, stay on the boat!" If there had been prior explanations, those participants could have managed better, and it was very unpleasant to witness.
Later, at the snorkeling point, we ended up with the "Dolphin Junior High" boat from the same company, and since we entered the sea at the same time, participants were swimming quite close to each other. When it was time to get back on the boat, my husband accidentally went to the "Dolphin Junior High" boat. At that moment, the Japanese staff from "Dolphin Junior High" shouted to the university staff, "This is university!" Afterward, they looked shocked, but referring to a customer as "this" is unbelievable.
While we did achieve our goal of seeing dolphins, the bad attitude of the Japanese staff ruined the experience. Although we saw wild dolphins in the sea, if there are other tours with similar content, I would prefer to choose those. I will not be repeating this experience.
日本人スタッフと現地スタッフの両方がツアーで対応してくれますが、日本人スタッフの感じが悪かったです。
とにかく、全てにおいて説明が不十分。シュノーケリングマスクやライフジャケットの装着方法もきちんとしてもらえませんでした。イルカのポイントにつくと、背中を押されるようにボートから海へ足から飛び込むのですが、参加者の中には心の準備ができておらず一瞬躊躇してしまった方も。日本人スタッフはその方たちに対して、かなりきつい口調で『野生のイルカなんだから、さっさと海には入れなければボートに残って!』と言っていました。事前に説明があれば、その方たちだってそれなりに動けたはずなのに、と思うと見ていて非常に感じが悪かったです。
また、その後のシュノーケリングポイントで、同じ会社のスタッフが乗っている『イルカ中学』のボートと一緒になり、同時に海に入った為参加者がかなり近くで泳いでおり、ボートにあがる様指示された時、主人が誤って『イルカ中学』の方のボートに行ってしまいました。その際、あろうことか、『イルカ中学』の日本人スタッフが『大学』のスタッフに向かって『これ、大学!』と叫んだそうです。その後『あ、やばい!』という顔をしていたそうですが、お客を『これ』呼ばわりです。信じられません。
イルカを見るという目的は果たせましたが、とにかく日本人スタッフの感じが悪くて嫌な思いをさせられ、台無しです。
確かに海に入って野生のイルカは見られましたが、同様の内容のツアーが他にあればそちらにすればよかったです。 リピートはしません。
We sincerely apologize for the discomfort caused by our service during your enjoyable trip. We have informed all staff about this matter. There may have been instances where our staff's Japanese was not fluent, and we are currently explaining the situation to the person in charge and conducting a meeting to improve our service for customers. We take your valuable feedback seriously and will make every effort to ensure that such incidents do not occur again in the future.
この度は楽しいご旅行中に私どもの対応によりご不快な思いにさせてしまい大変申し訳ございませんでした。スタッフ全員にも、今回の件を周知させていただきました。スタッフの日本語がたどたどしかった可能性もございまして、ただいま責任者にも事情を説明し、改めてお客様に対するサービス改善のミーティングを行なっております。お客様からの貴重な意見として真摯に受けとめ、スタッフ一同今後二度とこのような事が起こらぬよう尽力して参ります。
| Rating: | |
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| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/05/28 |
| Activity Date: | 2013/05/20 |
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Thank you very much for using Star of Honolulu today. I'm glad to hear that seasickness wasn't a significant issue. I'm very happy that you enjoyed the whales, cultural program, and hula dancing. We look forward to serving you again!
本日、スターオブホノルルをご利用いただきまことに有難うございました。船酔いがたいしたことでなく良かったです。クジラ、カルチャープログラム、フラダンスなど楽しんでいただいてとてもうれしいです。またのご利用をお待ちしております!