Reviewed by: ニックLOVE
The staff were all high-energy and friendly! There were so many handsome guys, which made it worth participating just for that. (laughs) On the day of the tour, the sea was rough, and it took a while to find the dolphins, but I was moved to be able to swim with them. However, since we had to jump off the boat into the open sea, it was a bit tough for someone like me who isn't a strong swimmer.
スタッフの方がハイテンションで元気よく良い人ばかりでした!
イケメンばかりで、それだけでも参加した価値あり。笑
当日は海が荒れていてイルカを探すのに時間がかかったけど、無事イルカと泳げて感動しました。
でも沖に出て船から飛び込むので、泳げなに自分には少しきついツアーでした。
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Friends |
| Posted on: | 2015/01/25 |
| Activity Date: | 2015/01/21 |
Reviewed by: Nancy Brown
If I could give this cruise more than five starts I would!! This Whale watching cruise was the highlight of my visit to Oahu! The crew Josh, Julia and Jacob were outstanding! The perfect hosts! We witnessed several whale sightings and the crew was very informative about the whales, answering every and all of the guests questions. The catamaran we sailed on was very well kept and we felt safe on our ride out into the Ocean, we traveled at low speeds making the ride very pleasurable. I recommend this tour above any whale watching tour in Oahu, you will not be disappointed! Thank you again to Josh, Julia and Jacob you all were amazing!!!
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/01/24 |
| Activity Date: | 2015/01/13 |
Reviewed by: Mr.Jim
Great Experience for all, Would do this one again.
Wish it was a longer dive with more to see but over all, Great...
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Solo Travelers |
| Posted on: | 2015/01/22 |
| Activity Date: | 2015/01/18 |
Reviewed by: noraチャン
I didn't have time to go to Lahaina to see the whales, so I was a bit unsure if I would be able to see them in Waikiki while participating in the Navatek cruise. However, I felt reassured by the onboard lunch and the explanations about the whales, as well as the guidance from our tour guide, who had been an English teacher in Fukui Prefecture. So, did we see any whales? Yes, we saw a lot!
ラハイナまでクジラを(ホエール)見にいく時間が無く、ワイキキで見れるのか
少し疑問にしながらのナバテック号の参加でしたが。船内のランチタイムや鯨の説明
福井県で英語の教師をしていたガイドさんの案内などで安心して参加出来ました。それで
鯨は見れたのか??、沢山見れました。
| Rating: | |
|---|---|
| Packages: | <午後プラン>ランチビュッフェ付き |
| Attended as: | Couples |
| Posted on: | 2015/01/22 |
| Activity Date: | 2015/01/15 |
Reviewed by: しょーこ
I had to wait for almost an hour until the others arrived to board the submarine, and the boat was rocking, making me feel sick. The weather was bad, it was cold, and the visibility was almost zero; I couldn't see anything. It was the worst.
潜水艦に乗る移るまであとの人たちが来るまで1時間近く待たされ、船が揺れて気持ち悪くなった。天候も悪く、寒くほとんど透明度がなく、何も見えなかった。最悪。
We sincerely apologize that the activity you participated in did not meet your expectations. Upon checking with the operating company, we have been informed that the trolley you were on became stranded due to an accident involving construction vehicles. We are sorry for not providing a proper explanation regarding this matter. Based on your valuable feedback, we will strive to provide services that will ensure your satisfaction in the future. Thank you for your continued support.
VELTRA Customer Support Team
このたびはご利用頂きましたアクティビティがご満足いただける結果となりませんでしたこと、心よりお詫び申し上げます。
催行会社に確認しましたところ、お客様が乗車されておりましたトロリーが、工事車両のアクシデントで立ち往生してしまったと報告をうけております。
きちんとご説明ができておりませんでしたこと、申し訳ございません。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めて参りますので今後ともよろしくお願いします。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Friends |
| Posted on: | 2015/01/22 |
| Activity Date: | 2015/01/16 |
Reviewed by: Nicole
this was a great surprise for my mum....getting to see the whales out in the ocean was such a surprise. the breakfast buffet was amazing and the scrambled eggs are amazing. we saw dolphins as well...and the cruise was so smooth. this will definitely be a memory that myself as well as my mum and kids will never forget
| Rating: | |
|---|---|
| Packages: | Morning Whale Watching Cruise with Breakfast Buffet - Most Popular! (2 Hours) |
| Attended as: | Families |
| Posted on: | 2015/01/19 |
| Activity Date: | 2015/01/08 |
Reviewed by: Nicole
This is such a great activity especially for the young kids..getting to experience a world under water and seeing all of the beautiful fish.
| Rating: | |
|---|---|
| Packages: | Standard Submarine Tour [Currently Closed] |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/19 |
| Activity Date: | 2015/01/04 |
Reviewed by: Jessica
Amazing experience! I Definitely will be back and bring the family. Great friendly crew as well.
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Shark Cage Dive with Transportation |
| Attended as: | Friends |
| Posted on: | 2015/01/19 |
| Activity Date: | 2015/01/16 |
Reviewed by: Stefanie
Had a great tine. They we able to accommodate us last minute. The guides were great and helpful. Saw a lot of turtles and they even took the time to take us to a group of dolphins that swam around and under our catamaran it was a highlight of our vacation
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/19 |
| Activity Date: | 2015/01/16 |
Reviewed by: junko
It was exactly as I imagined seeing the whales. I was able to see them spouting water, diving with their backs showing, and their tails. The boat was anchored at the whale watching point, so the kids got a bit bored along the way. Since it was just a little extra to add breakfast when ordering a juice, I thought it might be nice to book the breakfast plan next time.
想像通りのクジラの見え方でした。潮を吹いているところ(潮のみ)、背中から潜って尾ひれが見えるところ、を見られました。クジラのいるポイントで船が泊まっているので、子供は途中で飽きてしまいました。ジュース単品代金にちょっと追加するだけで朝食付きとなったので、次回は朝食付きプランで申し込んでもいいかなと思いました。
Thank you very much for boarding with us. We, the staff, sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船、誠にありがとうございます。また、ハワイにお越しの際にはご乗船頂けます様、スタッフ一同、心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/18 |
| Activity Date: | 2014/12/31 |
Reviewed by: Turtle
On Monday, January 5, 2015 my husband, son, and I went on the Whale Watch Cruise out of the Haleiwa Harbor. It was very early in the season and we did not see any whales which was disappointing, but also kind of expected when you are relying on creatures of nature as they are never predictable. The boat ride on the catamaran was very enjoyable as we cruised parallel to the shoreline down toward Pipeline and back to the Harbor. The coastline is absolutely beautiful and to see it from the ocean was breathtaking. However, the disappointing part was the lack of interaction and education from our crew. The captain done a nice job explaining where the drinks and life vest were and the first mate made sure everyone that want a drink had it just shortly after leaving the dock that was about all the interaction we had. They did stop 1 time and put the sonar on the speaker and mentioned that they didn't hear any whales in the area but that didn't mean we couldn't still see some. There was nothing to educate us main landers about whales and whale watching. Like where to look or how to spot a whale. How many come in during a season and how long each whale stays. Just some basic knowledge about whales for us Hallies would have been nice.
| Rating: | |
|---|---|
| Packages: | Day Sail 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/01/18 |
| Activity Date: | 2015/01/05 |
Reviewed by: AKI
After taking a bus to the coast and boarding a boat, just three minutes later, we were lucky enough to encounter a pod of dolphins! I was really happy because I had heard that sometimes you have to search for wild dolphins. The guides were also very enthusiastic and made the experience so much fun!
バスで海のほうまで移動しボートに乗って三分後!幸運なことにすぐにイルカの群れに遭遇することができました!
野生のイルカだから探しまわるときもあると言われていたのでホントに嬉しかったです。ガイドさんたちもテンション高く盛り上げてくれてとっても楽しかったです!
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Friends |
| Posted on: | 2015/01/18 |
| Activity Date: | 2014/12/24 |
Reviewed by: リエイ
I experienced this with my 2-year-old son. He is the youngest of three brothers, and the older two also had this experience when they were 2 years old. Every time we come, the whole family feels rejuvenated! Seeing my son, who looked so happy after kissing a dolphin, made me really glad I brought him here. This place, where you can also meet Wolfin (a half dolphin, half whale), is a power spot.
2歳の息子と体験しました。彼は三兄弟の三男で、上二人の息子も、それぞれ2歳の頃に体験。
来るたび家族みんなで癒されます‼︎
イルカとチューしたーと嬉しそな息子を見てやっぱり連れて行ってよかったな、と。
ウォルフィン(イルカとクジラのハーフ)にも会えるここはパワースポットです。
| Rating: | |
|---|---|
| Packages: | イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/17 |
| Activity Date: | 2014/12/24 |
Reviewed by: sarahbrien
it was a great day, the boat was really nice, we sat up the front with our legs dangling off the boat. we had two snorkel spots, both great, the water was a little murky but still saw a lot of pretty fish and some turtles. good equipment, nice friendly staff. the lunch was good. I have also been snorkelling at Waikiki but this was far superior. good eqipment, great day, highly recommend.
Thank you for the review! We're glad you had a great time and can appreciate the high quality equipment we provide for your snorkel tour. Hopefully we see you again, until then, we hope you enjoy Hawaii and Aloha! Your friends at Ko Olina Ocean Adventures
| Rating: | |
|---|---|
| Packages: | Sail & Snorkel Tour |
| Attended as: | Friends |
| Posted on: | 2015/01/17 |
| Activity Date: | 2014/12/24 |
Reviewed by: Karen
They prepared us by saying its early in the season you may not see anything, we did - a group of whales which we followed around. We didn't see a full breach but you can't have it all! Its exciting, you will be some distance from the whales but there's still a thrill when you catch sight of them. Good value. I'm glad we just did the tour and not the buffet - not sure I would bother with that.
| Rating: | |
|---|---|
| Packages: | Morning Cruise |
| Attended as: | Families |
| Posted on: | 2015/01/17 |
| Activity Date: | 2014/12/28 |
Reviewed by: H&K
I was hoping to see the whales swimming, but it seems it was still too early for that season, and all I could see was the tail of a whale swimming in the distance. I understand it's nature, so there's not much I can do about it, but I really wished I could have seen them up close.
くじらの泳ぐ姿を見られるのかな~と思っていましたが、時期的にまだ早かったらしく、遠くで泳いでいたくじらの尻尾だけしか見れませんでした。
生き物相手なので仕方がないかなと思いましたが、もっと近くで見てみたかったな~。
| Rating: | |
|---|---|
| Packages: | <午前プラン>朝食付き |
| Attended as: | Friends |
| Posted on: | 2015/01/16 |
| Activity Date: | 2014/12/29 |
Reviewed by: mao
We participated as a couple. It was a very large ship, and we boarded with many foreign guests. For breakfast, soy sauce was provided, which made us feel that consideration was given to Japanese guests. During our last visit to Hawaii, I heard that whales can be seen in January, so I signed up and was able to see live whales. I was moved by the large tail of the mother whale and the small tail of the baby whale. Next time, I plan to bring binoculars to enjoy the experience even more!
夫婦で参加しました。とても大きな船で、多くの外人客とともに乗船しました。朝食には醤油が用意され、日本人に配慮されていることを感じました。前回ハワイ訪問時、1月はクジラが見れるとのことで参加を申しみ、なまクジラを拝見出来ました。親子クジラの大きな尻尾と小さな尻尾には感動する覚えました。次回はオペラグラスを用意して、見学したいと思います!
Thank you very much for boarding the Star of Honolulu. If you have another opportunity, please do challenge yourself again! We look forward to your next visit.
Reservation Department
この度はスターオブホノルル号にご乗船頂き、誠に有難うございました。
またの機会がございましたら是非またチャレンジしてみてください!
皆様のまたのお越しをお待ち申し上げております。
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2015/01/15 |
| Activity Date: | 2015/01/09 |
Reviewed by: Nasha Bahasoean
We had a wonderful sailing adventure.The passenger on the boat was full, about 19 people, including me and my brother. As soon as we left the harbour, the sails were up, and we enjoyed 2+ hours of truly amazing sunset sailing. It was really fun to watch the whales for the first time! We had a perfect day for sailing with a very nice breeze that kept us sailing magnificently and a glorious sunset. We sat at the front of the catamaran (which is beautiful and big) where we had great views and got splashed by water, it was just really fun. Once we spotted a whale, they headed to it and we were able to follow it for a good length of time. Very cool. Overall, it was a great excursion for us. Warning - the bulk of the time is spent leisurely motoring the seas so relax and enjoy getting away from the city!
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Families |
| Posted on: | 2015/01/15 |
| Activity Date: | 2015/01/10 |
Reviewed by: きょんまま
I participated in November. After confirming the reservation, I was contacted about changing the date due to a boat inspection or upgrading to a university for free. Since my child is only 4 years old, I hesitated about the change to the university, but since changing the date was not possible, I reluctantly decided to switch to the university and participate. As a result, it was a great decision. It was my husband who took him, and contrary to my worries, he came back overjoyed. Even now, after some time has passed, he often talks about wanting to go again and says it was the most fun he’s ever had before bed. We are going to Honolulu this month, so I plan to let him participate again, of course at the university. This time, at his request, we intend to participate twice during our stay.
11月に参加しました。
予約確定後にボートの点検の為日にちの変更か無料で大学へランクアップするように連絡がありました。
子供がまだ4歳なので大学への変更は躊躇しましたが日にちの変更は無理だったので仕方なく大学へ変更して参加しました。
結果、大正解でした。
私ではなく主人が連れて行ったのですが私の心配とは裏腹に大喜びで帰ってきました。
時間が経った今でももう一回行きたい、今までで一番楽しかったと寝る前にしょっちゅう話してくれます。
今月ホノルルへ行くのでまた参加させてあげようと思います。勿論大学へ。
今度は息子の希望もあって滞在中に2回参加するつもりです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/14 |
| Activity Date: | 2014/11/04 |
Reviewed by: y.shimamura
The level of service, including pick-up and drop-off, was very high. The attention to detail in diving and the commitment to safety made for a very intense experience. It was enjoyable to swim, and above all, safety was prioritized. The fish points were amazing, and at $30, I thought the price was quite reasonable. Lastly, the guide diver explained everything very clearly in Japanese, and we dove continuously for over 60 minutes. Thank you for your hard work. I will participate again, so please take care of the new points until then. Thank you.
迎えから送迎を含み非常に高いレベルでした。
潜水の気配り、安全性のこだわりなど非常に緊迫したひと時でした。
楽しく遊泳 何より安全だと言うことと、写真も商売とは言え魚ポイント
がすばらしく 金額も30ドルと決して高くはなかったと思います。
そして最後に案内のダイバーの方 日本語も非常にわかりよく説明してくださり
60分以上潜りっぱなしでエスコート ご苦労様でした。
また参加いたしますのでその時まで新しいポイントをよろしくお願いいたします。
ありがとう。。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2015/01/13 |
| Activity Date: | 2015/01/07 |
Reviewed by: トレリカ
The North Shore in winter... I imagined the waves would be high. But it was a calm morning... Fortunately, none of my family got seasick, and we were able to experience it safely. The sharks seemed to be well-fed, as they only attacked the cage a few times, but for a fifth-grade boy, it was just the right amount of excitement.
冬のノースショア…。さぞ波が高いことだろう。と思っていたら、穏やかな朝…。
幸い我が家族は、誰も船酔いすることなく、無事に体験出来ました。
サメくんたちは、お腹は充分満たされていたのか、ケージにアタックは
数回しかなかったけれど、小学5年生の男の子には、刺激が強すぎるので
丁度良いあんばいでした。
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Families |
| Posted on: | 2015/01/13 |
| Activity Date: | 2015/01/05 |
Reviewed by: Nasha Bahasoean
We had a wonderful sailing adventure.The passenger on the boat was full, about 19 people, including me and my brother. As soon as we left the harbour, the sails were up, and we enjoyed 2+ hours of truly amazing sunset sailing. It was really fun to watch the whales for the first time! We had a perfect day for sailing with a very nice breeze that kept us sailing magnificently and a glorious sunset. We sat at the front of the catamaran (which is beautiful and big) where we had great views and got splashed by water, it was just really fun. Once we spotted a whale, they headed to it and we were able to follow it for a good length of time. Very cool. Overall, it was a great excursion for us. Warning - the bulk of the time is spent leisurely motoring the seas so relax and enjoy getting away from the city!
| Rating: | |
|---|---|
| Packages: | Sunset Sail 2-for-1 Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/01/11 |
| Activity Date: | 2015/01/10 |
Reviewed by: コバヤシ
I was able to see whales. Although I couldn't see the whole whale, as they were mostly spouting water or just showing their tails, I was glad to see them multiple times during the cruise. The food was also delicious. There were hardly any Japanese passengers, and the detailed explanations were only in English, but there were Japanese menus and announcements, so it was manageable.
くじら見えました。潮噴いてたり尻尾だけだったりと、なかなか全体は見えませんでしたがクルーズ中何度も見ることができて良かったです。
ご飯もおいしかったです。
乗客にも日本人はほとんどいなくて、細かい説明は英語のみでしたが、日本語メニューやアナウンスもあったので、それなりに大丈夫でした。
Thank you very much for participating in our cruise. We are very pleased to hear that you enjoyed seeing the whales, even just a little. All of our staff are looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
少しでも鯨の姿をお楽しみいただけました様で大変嬉しく思います。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2015/01/11 |
| Activity Date: | 2014/12/17 |
Reviewed by: ごまちゃん
At first, I was worried about whether I would be able to see anything, but I encountered a family of whales and was able to see them spouting multiple times while staying alongside them. I didn't get too seasick and had a great time. A tip for not missing the whales is to stay close to the naturalist! The view of the buildings in Honolulu from the sea is also very beautiful. ☻
最初は見られるかどうか不安でしたが、ファミリーに遭遇できて、ずっと並走して、なんども潮吹など見ることができました。
船酔いもあまりせず、楽しめました。
ホエールを逃さず見るコツは、ナチュラリストの近くにいる事!
海側からみるホノルルのビルもとっても綺麗です☻
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the whales without any seasickness. Being close to the naturalist is a great idea! I believe that will enhance your experience without missing anything! All of our staff is looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
船酔いもなく、鯨をお楽しみいただけました様で大変嬉しく思います。
ナチュラリストの近くにいるというのはとっても良いアイデアですね!それなら見逃す事なくお楽しみいただけると思います!
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2015/01/11 |
| Activity Date: | 2015/01/08 |
Reviewed by: besan
I was able to see whales, and the scenery was wonderful, so I was very satisfied. I would like to participate again. It became my best memory of my trip to Hawaii.
くじらも見れて景色もすばらしくて、とても満足でした。また、参加したいと思いました。ハワイ旅行の一番の思い出になりました。
| Rating: | |
|---|---|
| Packages: | <午前プラン>朝食付き |
| Attended as: | Families |
| Posted on: | 2015/01/11 |
| Activity Date: | 2015/01/06 |
Reviewed by: emmy
I was looking forward to seeing whales, but I couldn't spot any. However, I did discover three mantas! I enjoyed a lovely morning cruise.
クジラ楽しみに行きましたが見れませんでした。しかし、マンタ三匹を発見!そして、朝の気持ち良いクルーズ、楽しめました。
Thank you very much for participating in our cruise. We are very sorry that you were unable to enjoy the whales, but it was very lucky that you were able to see the manta rays! Please come back to search for whales again! All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。鯨をお楽しみいただけなかったのは大変残念ですが、マンタが見られたのはとてもラッキーでしたね!
また是非鯨を探しにいらしてください!
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2015/01/10 |
| Activity Date: | 2014/12/21 |
Reviewed by: Anton&Natalia
Today me and my husband take part in shark encounter-u have to try it!!)) Actually we thought we'll get more adrenalin, but it turned out it's really safe and exiting trip. Like a "bonus" we saw wales and dolphins, and crew of the boat told a lot interesting facts about sharks that we didn't know. For sure u have to take go pro with u and a camera just in case ull see wales)
| Rating: | |
|---|---|
| Packages: | Shark Cage Diving (50% Capacity) |
| Attended as: | Couples |
| Posted on: | 2015/01/10 |
| Activity Date: | 2015/01/09 |
Reviewed by: HAWAII
The pickup bus was quite late. I understand that it's the same for people from other countries, but there was no explanation in English, only in their language, and they couldn't speak Japanese. Inside the submarine, the chatter of those people was loud, and I couldn't enjoy it much. Additionally, the weather conditions were bad, the water was murky, and there were hardly any fish, so honestly, I felt like I wanted a refund. It's disappointing. I hope for a better experience next time.
迎えのバスもずいぶん遅れた。他国の方と同じなのは理解できるが英語ではなく、そちらの言語だけで日本語は話せないのでとのことで説明なし。潜水艦の中もその方たちのおしゃべりの声が大きくてあまり楽しめなかった。重ねて天候の状態が悪く、濁っていて魚もほとんどいなくて正直お金を返してほしい気分だった。残念。次回に期待。
We sincerely apologize that the activity you participated in did not meet your expectations. The Japanese guide operates on a set schedule, and outside of those hours, we provide an audio guide. Based on your valuable feedback, we will strive to offer services that will further enhance your satisfaction, and we appreciate your continued support.
VELTRA Customer Support Team
この度はご参加いただきましたアクティビティがご満足いただける結果となりませんでしたこと、心よりお詫び申し上げます。
日本語ガイドは時間が決まっておりまして、時間外の場合はオーディオガイドをさせていただいております。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めて参りますので今後ともよろしくお願いします。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2015/01/10 |
| Activity Date: | 2014/09/18 |
Reviewed by: 原口ファミリー
I wanted to make a change the day before, and even though I left a voicemail, there was no response, and the service was terrible. In the end, I was redirected to a different tour and had to participate in that one, and I'm not sure if it was worth what I paid.
前日に変更したいことがあって、
留守番電話を入れておいたのに、
返事がなく、対応が最悪。
結局違うツアーのところに回され、そっちに参加することになり、
支払った内容なのか、ビミョ〜
Thank you for using our service.
However, I sincerely apologize that our response did not meet your satisfaction.
Upon checking with the operating company, I learned that your message was not left on voicemail for some reason, and the only time we spoke was during the pickup. I apologize for the lack of smooth communication.
Regarding the activity you booked, please rest assured that the schedule is the same, with only the time being different.
Thank you for taking the time to share your experience with us.
VELTRA Customer Support Team
この度はご利用いただきまして、ありがとうございます。
しかしながら、対応等がご満足いただけない結果となりましたこと、心よりお詫び申し上げます。
催行会社に確認しましたところ、お客様からのメッセージは何らかの理由により留守番電話には残っておらずお客様とお話させていただいたのはピックアップ時だったとのことです。ご案内がスムーズにいかず申し訳ございませんでした。
お客様にお申し込みをいただきましたアクティビティですが、お時間が違うのみでスケジュールなどの内容は同じですので、ご安心ください。
この度はお忙しい中体験談のご投稿ありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | 送迎ありプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2015/01/09 |
| Activity Date: | 2015/01/03 |
Reviewed by: Kate & Sergey
Yesturday we had a great adventure!
When my husbund and I went to this trip I thought we will see one or two whales very far away. But thanks Dave and his wonderful crew we saw so many things! We saw dolphins, turtles, fishes and whales of course. There were several points where we saw them. One of the whales jumped out the water many times and it was amasing.
It was like we saw Discovery channal but we saw this with our own eyes. We took so many beautiful pictures! The crew was very polite and nice to everybody. They came to us and other tourists and told us about whales habits, it was really useful and interesting.
| Rating: | |
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| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/01/08 |
| Activity Date: | 2015/01/07 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for participating in the tour. I'm glad to hear that you enjoyed it. Please join us again on your next visit to Hawaii.
ツアーへのご参加ありがとうございます。
楽しんでいただけたようで何よりです。
次回ハワイにいらっしゃる際にはツアーにまたご参加くださいませ。