All Reviews for Family & Accessible Travel

The hotel check-out was at 10:00, and the meeting time was at 10:55. Since I had large luggage, I waited for about 50 minutes right in front of the entrance of the Hilton to avoid being late. When the promised time came and no one resembling the group arrived, I asked the Hilton concierge to call, and they replied that the person had already left because they didn't come when called. I panicked as my flight departure time was approaching. In the end, I was able to take a later flight, but the security check at the airport had a long line, and I barely made it in time for boarding. I have requested various tours from Beltora many times before, but this was the first time I experienced such terrible service. I am considering switching to a taxi next time.

ホテルのチェックアウトが１０時で集合時間が10:55だったのですが、大きな
荷物もあったので、集合場所（ヒルトン）の入り口の真ん前で約５０分待ってて遅れないようにしていました。約束の時間になってそれらしき人が来なかったので、ヒルトンのコンシェルジェのお願いして電話してもらったところ、呼んでも来ないのでもう行ってしまったとの返事で、飛行機の発時間がせまりパニックになってしまいました。結局後からの便に乗せてもらったのですが、空港の保安検査は大行列で搭乗時間ぎりぎりでやっと入ることができました。ﾍﾞﾙﾄﾗさんとはこれまでも何度もいろいろなツアをお願いしてきましたが、このような酷い対応は初めてでした。次回からはタクシーに切り替えたいと思っています。
　

I was glad to see sea turtles swimming from above.

One concern I had was that it was my fault for not reading the instructions properly, but I found out after making the reservation that you can't ride alone unless you weigh over 80 kilograms.

On the day of the event, there was an American participant who also tried to ride alone but was made to ride with someone else. One man looked quite large and seemed to weigh over 80 kilograms...

It's unclear whether they were flying for two people's time.

上空から、海ガメが泳いでいるのが見えてよかったです。


気になる点は、
ちゃんと説明を読まなかったのが悪いのですが、予約した後に80キロ以上ないと一人で乗る事ができない事がわかりました。

当日参加したアメリカ人？の方も、一人で乗ろうとしましたが、二人乗りにさせられてました。１人の男性は、体が大きく80キロ以上あるように見えましたが・・

２人分の時間を飛んでくれていたのか不明。

I was relieved to find the reception in a very easy-to-understand location after exiting the airport. I gave my name, and they wrote down the name of the hotel where I was staying on my carry-on case. I was told, "Please wait a moment," so I waited, but they only took the customer in front of me to the bus stop, leaving my sister and me waiting for about 30 minutes. We decided to go to the Roberts shuttle bus stop ourselves, where there was a staff member wearing an aloha shirt (who spoke Japanese). When I mentioned being left behind, they apologized and gave me a booklet, but I was shocked to have been left like that!!!

空港から出てすごく分かりやすい所に受付があり安心しました。そこで名前を言い、キャリーケースに自分が停まってもらうホテルの名前を書いてくれました。「少し待っていて下さい」と言われたので待っていましたが前に居たお客さんだけをバス乗り場に連れて行き、私と姉は放置されたまま30分程待ちました。自分たちでロバーツのシャトルバス乗り場に行きそこにアロハシャツを着た係の人が居たので(日本語が通じる人)放置された事を言うと謝罪とブックレットをくれましたが、放置されたことにびっくりです！！！

Our tour guide and bus driver were both very knowledgeable and were easy to understand. We were given ample time at each stop to be able to see sights and take pictures. Lunch was very tasty. This is definitely one tour that I would recommend to friends and family.

I had a very enjoyable time. On the day of the event, I got caught in traffic and was a bit late, but I was able to participate without any major issues.

I attended with a group of nine people, including elementary school students. Everyone thoroughly enjoyed the attractions. Personally, I was most excited about the first buggy ride. Among the many tours available, I highly recommend this attraction. I believe you won't regret signing up.

As for tips, someone mentioned it, but there was no particular request for them.

とても楽しい時間でした。
当日、渋滞に巻き込まれ、少し予定時刻に遅れてしまいましたが、大きな問題なく参加出来ました。

小学生を含めた9人での参加。
全員がもれなく楽しめたアトラクションでした。
個人的には、1番最初のバギーが1番興奮しました。
数あるツアーの中でも、お勧めのアトラクションです。申し込んで、損はないと思います。

チップは何方かが書かれてましたが、
特段要求される事はありませんでした。

I participated with my two daughters. The guides were all very kind and helpful. The six zip lines had great views and were so much fun that they ended in no time.

娘2人と私の3人で参加しました。ガイドの方は皆親切に教えてくれました。6本のジップラインは眺めも良くて、楽しくてあっという間に終わりました。

I used the service in September last time and had a very smooth experience, so I used it again this time. They picked me up on time, and I left the beautiful land of Hawaii.

前回9月に利用させてもらい、とてもスムーズに移動できたので、今回も利用させてもらいました。
時間通り迎えにきてもらいハワイの地を離れました。

I booked the Kailua Beach tour again this year. Last year, I signed up for stand-up paddleboarding, but this year we decided to relax on the beach, so we opted for the beach items and lunch package. We rented bikes on-site and first cycled to Lanikai Beach; the view from the high point was amazing, and the breeze felt great. After that, we relaxed at Kailua Beach until lunchtime! For lunch, we had pizza recommended by the local staff! The size was surprising. The taste was quite good too! After lunch, we cycled towards the town. Last year, we got pancakes to-go from Boots & Kimo's (takeout is quick and recommended by the local staff), but this year we ate crepes at Crepes No Ka Oi next door. The crepes here were also quite filling. Kailua is a very pleasant town to bike through.

昨年に引き続きカイルア・ビーチツアーを申し込みました。昨年はスタンドアップパドルを申し込みましたが、今年はビーチでゆっくりしようということになりビーチアイテム＆ランチ付きにしました。現地で追加で自転車を借り、まずはラニカイ・ビーチまでサイクリング、高台からの景色は最高で、風も気持ち良かったです。その後、カイルア・ビーチでお昼までゆっくり！！お昼は現地スタッフおすすめのピザを！！大きさにびっくりします。味もなかなか！！昼食後は、街に向けてサイクリング、昨年はブーツ＆キモズでパンケーキをテイクアウト（テイクアウトは時間がかからず、現地スタッフおすすめ）しましたが、今年はその横のクレープ・ノ・カ・オイでクレープを食べてきました。ここのクレープもなかなかボリュームありました。カイルアは、自転車で走るととても気持ちの良い街です。

The reception was very smooth in Japanese. I think there would have been concerns about whether I would be properly taken to my destination if there was a lack of communication with the reception staff.

受付も日本語で、すごくスムーズでした。受付の人と意思疎通ができてないと、ちゃんと連れて行ってもらえるか、心配だったと思います。

When we arrived at the port, it was rainy, which was a bit disappointing, but as we went out to sea, the skies cleared up. The sandbar walk and encounters with sea turtles were a lot of fun. Snorkeling was also a valuable experience.

港に着いた時は雨模様で、少しがっかりだったが、沖合いに出るにつれ晴れ間が。サンドバーウォークや海ガメとの出会いはとても楽しかった。シュノーケルも貴重な体験でした。

Make this a priority. It was the highlight of our trip. Everyone should do this. Young or old!

We participated with two adults and three children in late April. The shuttle bus had strong air conditioning, so long sleeves are a must! The pool was spacious and the wave pool was great! Plus, we could slide down the slides as much as we wanted! The children's pool wasn't just a shallow pool, so they had fun too.

4月下旬に大人2人子供3人で参加しました。送迎バスは少し冷房が強く長袖は必須です！プールは空いていて大きな波のプールも悠々と！それにスライダーも滑り放題！子供のプールもただの浅瀬のプールではなかったから楽しめました。

The guide shared stories about Hawaii and gave us a horseback riding lecture during the drive, which made the travel feel quick. The Dole pineapple soft serve was a good portion, and sharing one between two people was just right. It was refreshing and delicious. The garlic shrimp was also plump and tasty. Riding along the coast and through the forest was very pleasant. It was great that we could take photos as well. I'm glad I participated.

ガイドさんが車内でハワイに関する話や、乗馬レクチャーをしてくださったので、移動も早く感じました。
ドールのパイナップルソフトは量があり、2人で1個買って丁度よかったです。さっぱりしていて美味しかったです。
ガーリックシュリンプもプリプリで美味しかったです。
乗馬も海沿いや林の中を気持ちよく歩けました。写真を撮ってもらえたのもよかったです。
参加してよかったです。

This was my first time surfing, and I was worried about whether I could do it, but there were about 20 people in the group with around 5 instructors who helped push us when the waves came. They also gave us signals like, "Come on, come on! Stand up!" By the third try, I started to get the hang of it and was able to ride the waves! The instructors were all friendly, and some of them spoke Japanese, which made me feel at ease. I definitely want to do this again next year! ☆

今回、初サーフィンとのことで、乗れるか心配でしたが、20人前後のグループにインストラクターが5人程付いて、波が来たタイミングで押してくれます。あとは、「コイデコイデー！セイザー！タッテー！」と合図をくれるので、3回目くらいにはコツが掴めて来て、波に乗れるようになります！スクールのインストラクターの方も皆さんフランクで、日本語を話せる方もいたので、安心してできました。来年も絶対やりたいです☆

Despite having specified a time, I was made to wait over an hour at the airport. Moreover, I was told they didn't know where my hotel was, and I had to inquire at the desk. When I finally arrived at the hotel, they parked in the middle of the road, causing a huge traffic jam behind us, which was both embarrassing and apologetic. I really felt that I should have just used Speedy Shuttle.

時間指定してあったにもかかわらず、空港で1時間以上待たされました。
しかも宿泊先のホテルがわからないと言われ、デスクに問い合わせている始末。ようやくたどり着いたホテル前では、道の真ん中に駐車し後続大渋滞で、恥ずかしいやら申し訳ないやら。普通にSpeedyシャトルを利用すれば良かったと実感しました。

The flow from the arrival floor to the information desk is easy to understand, and I was able to find the staff right away. I thought the departure wouldn't happen until the passengers were full, but it departed relatively quickly and picked up more passengers at another terminal until it was full. The operation was very smooth, and I arrived in the Waikiki area without any stress.

到着フロアから案内所までの動線は分かりやすく、すぐにスタッフを見つけることが出来ました。
乗客が満員にならないと出発しないのかと思いきや、割と早く出発して別のターミナルで乗客を乗せて満員となりました。
オペレーションは非常にスムーズでストレス無くワイキキエリアに到着です。

They arrived earlier than the pickup time, so I was able to use the service with peace of mind without worrying about the flight time.

ピックアップ時間よりも早く来てくれましたので、フライト時間を気にすることなく安心して利用できました。

Since it was the last season in April, I expected it, but unfortunately, we couldn't see any whales. Perhaps feeling sorry for us, we were able to see the spout of a whale during our stopover, although it was quite far away.

4月の参加でシーズン最後だったので、予想はしてましたが、残念なからくじらを見ることはできませんでした。
そんな私たちを哀れに思ったのか、寄港する途中でくじらの潮吹いたところだけ見せてくれました。かなり遠かったけど。

I booked the 150m option, and I definitely recommend the 150m! The weather and wind were great, and I flew high with an amazing view of Waikiki. Make sure to apply sunscreen properly, or you'll get really sunburned.

150mで予約しましたが、絶対150mがオススメです！
天気も風もとても良くて高く飛んでワイキキの景色もすごく綺麗でした。
日焼け止めをしっかり塗って行かないとすごく焼けます。

In Japan, you can let out your screams without holding back, and it's the best! It's a park where both small children and adults can have fun, and there are staff members everywhere, so you can feel safe both in the park and in the water.

日本では、出しては、いけないギャー の声も隠さず出せて 最高〜！でも小さい子供から大人まで楽しめるparkで至る所で監視員がいるので park内や水の中でも安心。

You will travel to the submarine by a larger ferry from the pier and board the submarine that has surfaced. The journey to the submarine feels like a cruise with a view of Diamond Head. The boat may sway a bit, so those prone to seasickness should be cautious.

Inside the submarine, there is a decent amount of space, and we were able to enjoy observing the underwater fish and sea turtles. As we navigate between the reefs, you can see many fish. Fortunately, we were able to see sea turtles.

It was a very enjoyable tour.

潜水艦までは桟橋から大き目のフェリーで移動し，浮上してきた潜水艦に搭乗します．
潜水艦までの移動もダイヤモンドヘッドを見ながらクルージングといった雰囲気です．少々船が揺れますので船酔いに弱い方は注意してください．
潜水艦内はそこそこ余裕もあり，楽しく水中の魚やウミガメを観察することができました．
漁礁の間を縫うように進むため，たくさんの魚をみることができます．
運よく自分たちはウミガメを見ることができました．
非常に楽しいツアーでした．

Great ride and awesome adventure. Very great day to see the coast and loved the ride.

I had a wonderful time with the lovely guide and staff! I was a bit anxious since I had a child with me, but the sandbar was shallow enough for my 2-year-old to enjoy, and we even got to see sea turtles, which was so exciting! The guide was very considerate, and we were in a great mood the whole time! I was also happy that they actively took photos for us!

Snorkeling was a bit too early for my 2-year-old, so we took turns enjoying it. The food was delicious, and having unlimited drinks was great too.

素敵なガイドさんとスタッフさんで楽しい時間を過ごせました(^^)子供づれだったので不安でしたが、サンドバーは浅瀬で2歳児でも楽しめて海亀も見れて大興奮♫ガイドさんが気遣ってくださり、終始ご機嫌でした！写真も積極的に撮ってくださり嬉しかったです！
シュノーケリングは流石に2歳には早かったので代わり番こに楽しみました。
ご飯も美味しくドリンク飲み放題なのもいいですね。

I was worried about a smooth pickup since my flight from the mainland U.S. was delayed significantly, but as usual, the staff was waiting at baggage claim and there were no issues.

アメリカ本土から夜遅くのフライトで、到着が大幅に遅れたのでスムーズにピックアップされるか心配でしたがいつも通りバゲージクレームにスタッフが待っていて問題ありませんでした。

I have used this service multiple times, but this time there were no other passengers besides us, and we went directly from the airport to the hotel, so we were able to arrive at the hotel very smoothly.

何度も利用していますが今回は私達以外同乗者が無く空港からホテルへ直行だったったのでとてもスムーズにホテルへ到着することが出来ました。

Had so much Fun.. what an amazing Experience. Would Recommend to all my family . A must when you come to Hawaii..

It was one of a kind tour. The Sand bar was very mesmerizing. Great views all around. The volleyball we played was super fun.

Turtle watching was good but not outstanding. We were able to spot a few.

However the highlight was snorkeling. Great location choosen for the activity. Amazing variety of fishes and plantlife was spotted while snorkeling.

I loved the tour and would definitely recommend it to anyone in Oahu.

I was able to find the counter quickly, the check-in process was smooth, and I was transported to the hotel without any worries. I would like to use this service again.

カウンターもすぐに見つけられて、受付もスムーズで、ホテルまで何も不安なく送迎いただけました。また利用したいです。

I always use it. I always stay at the Trump Hotel, so it's very good. Since I go from the airport to Hilton Village and then to Trump, it saves me time.

いつも利用しています。いつもトランプホテルに泊まるのでとても良いです。
空港→ヒルトンビレッジ→トランプに泊まっていきますので、時間が少なくて済みます。

They picked us up on time. Since the route is Trump Hotel → Hilton Village → Airport, I think this hotel is great for those staying here.

時間通りピックアップしてくれました。トランプホテル→ヒルトンビレッジ→空港なので、このホテル宿泊の人はとてもいいと思います。