All Reviews for Family & Accessible Travel

Paul Patron was an excellent pilot, made the tour very calm and safe. Informed us interesting facts of the island.This is a MUST do, an experience like no other. We were able to see about 2/3 of Oahu by land on a 10 hr bus tour the day before and then be able to see the same amount of the island in 45 min!! Views were magnificent, just like if you were to see it on National Geographic or something.

Dan arrived early for pick up at our hotel entrance. =) My wife and I have very little to no snorkeling experience, and our swimming experience is very limited. However, Dan and Cheiko made our adventure possible, great for beginners. Dan simplified the instructions to make it easy, fun, and safe for all. Cheiko was excellent in ensuring safety for me as I needed a bit more help/guidance. Saw lots of fishes and would do this all over again.

I didn't catch anything at all, and the equipment and tackle were at a toy level. The location was also close to the port, so it didn't require much effort.

With just a quick money-making scheme, there's no way repeat customers will come back.

全く釣れず、道具も仕掛けもおもちゃレベルで場所も港から近くてエネルギー使ってない。

その場しのぎの金儲けだけで、リピーターが来るわけない

I saw dolphins a few times. It might be a luxury, but this is my evaluation of the tour.

First, make sure to arrive early when boarding the boat. The staff will ask you to fill in from the back, but those who know will sit in the front.

Sitting in the front makes it easier to secure a spot near the staff who are aware of where the dolphins are, as people in the front will jump into the sea first.

Also, it’s inconvenient if there’s no basket for your belongings under you, so try to sit where there is a basket.

You will inevitably have to swim close to the staff. Other guests may kick you or push you aside, but keep moving forward without giving up.

After seeing the dolphins, the staff will say, “Those who haven’t seen a dolphin yet, please come to the front,” but those who are at a distance where they can’t see the dolphins at that point cannot move forward.

This is because those who have seen the dolphins do not give up their spots.

The staff warns not to touch the dolphins beforehand, but even when someone tried to touch them, they didn’t seem to pay much attention.

It’s possible that the group I participated in had a lot of people, and that’s why there were such guests.

At the very least, I felt that it was an unfair tour where some people could see many dolphins while others could not, even though we all paid the same amount.

I don’t think the number of people who can board the boat is the same as the number of people who can enjoy the tour.

It’s dangerous to be kicked by fins, and I think it would have been better to sign up for an experience where you can swim with dolphins at an aquarium instead of insisting on wild dolphins.

イルカは数回、見えました。
贅沢かもしれませんが、それでもツアーとしては
この評価です。

まず、船に乗る際は早めに行きましょう。
スタッフに奥から詰めるように言われますが
分かっている人は手前に座ります。

手前に座っている人から海に飛び込むため
イルカの場所を把握しているスタッフさんの
近くの場所を確保しやすいからです。

また、自分の下に荷物のかごがないと不便なので
下にかごがある場所に座りましょう。

スタッフさんの近くまで泳ぐのは必至で泳ぎます。
他のお客さんに蹴られますし、手で押しのけられますが負けずに進みましょう。

イルカを見た後スタッフの方が
「一度もイルカを見ていない人は前に」といいますが
その時点でイルカが見えない距離にいる人は
前に行けません。

イルカを見た人が前を譲らないからです。

イルカには触らないようにとスタッフの方が事前に注意していますが
触ろうとした人がいても、特に注意をしていませんでした。

私が参加した回が人数が多く、たまたまそういうお客さんだった
可能性もありますが、

すくなくとも、同じお金を払い同じ回に参加したとしても
たくさん見れる人と見れない人がいる不公平なツアーだと感じました。

船に乗れる人数とツアーを楽しめる人数は同じではないと思います。

フィンのついた足で蹴られるので危ないですし
別に野生のイルカにこだわらなくても
水族館のイルカと泳げるものに申し込んだ方がよかったと思っています。

I have used Roberts Hawaii for shuttle service before and trust them, so I booked the shuttle bus between the airport and hotel for this trip as well.

There is a new service option to stop by the Ala Moana lounge, and I thought it might cost extra, but it didn't. I was dropped off at Ala Moana, could store my luggage, and would be taken from Ala Moana to the hotel at the time I had previously chosen.

The hotel I had booked was at a somewhat inconvenient distance from Ala Moana, and I thought it would be a hassle to walk or use the Waikiki Trolley, so I was half resigned to not going to Ala Moana this time. However, on the day I arrived, I was able to go to Ala Moana, enjoy nearly a full day of shopping, and then get a ride back to the hotel, arriving just in time for check-in. I was able to make good use of my day.

Arriving in Hawaii and going straight to the hotel in the morning would mean waiting until check-in time, so I was able to use my time effectively without worrying about transportation from Ala Moana to the hotel, making for a fulfilling first day.

I liked the original goods at the Roberts Hawaii lounge and quickly purchased a T-shirt. I would like to use their services again next time.

以前も送迎でロバーツハワイを使用したことがあって信頼しているので、今回の旅行でも空港とホテル間のシャトルバスを申し込みました。
アラモアナのラウンジ立ち寄りという、新しいサービスが選べるようになっていて、お金かかるのかと思いきや、余分なお金はかからず、アラモアナで一旦下ろしてもらい、荷物も預けることができ、あらかじめ決めておいた希望時間にアラモアナからホテルまで送ってもらえるとのことでした。
予約していたホテルが、アラモアナから中途半端な距離で、歩くのも面倒だし、ワイキキトロリーを使うにもあまり便利なところではないと思ったので、今回はアラモアナには行かないかも。。。と半ば諦めていたのですが、着いたその日にアラモアナに行けて、ほぼ１日ショッピングを楽しめ、またホテルまで送ってもらえたので、チェックインの時間にちょうどホテルに着くこともでき、１日が有効に使えました。
ハワイに到着して、そのまま朝にホテルへ行ってもチェックインの時間まで待つことになるので、時間も有効に使えて、アラモアナからホテルまでの足も気にすること無く、充実した初日でした。
ロバーツハワイのラウンジにあったオリジナルグッズが気に入り、Tシャツを早速購入しました。
次回もまた利用したいと思います。

We had the most wonderful morning! The boat was clean and the staff was excellent. We even saw dolphins! We will definitely be taking this tour again!

The sunset is beautiful. If you want to feel the essence of Hawaii, I recommend this. The food is generally delicious, and there is a good variety. The cruise lasts about two hours, so the kids might get a little bored, but I think it's a good value for adults to enjoy at a leisurely pace.

夕陽がきれい。ハワイらしさをまず感じるなら、おススメです。料理も普通に美味しく、品揃えもあります。
クルーズ時間が2時間くらいありますので、子供が少し飽きてきますが、大人がゆっくり楽しむにはコスパ良いと思います。

I had never ridden a horse before, but the horse was well-trained, so I felt safe riding it. It was fun to explore various filming locations. (It was a bit disappointing that the Jurassic Park sign was a little far away.) I must have used muscles I don't usually use, as it was tough to go down the stairs when I got back, but it was a fun experience!

乗馬はしたことなかったけど、しっかり調教されていて安心して乗れました。
ロケ地も色々見ながら回れて楽しかったです。
（ジュラシックパークの看板は少し遠かったので残念でした）
普段使わない筋肉を使ったのか、戻ってきたときには階段を降りるのも辛かったですが、楽しい体験でした！

I used it because it was cost-effective.

I only used it for the return trip in February and October. However, both times it arrived late.

In February, it was about 15 minutes late.

In October, it was 30 minutes late. I was worried I might not make it in time for the flight check-in.

コスパがいいので利用しました。

2月と10月に復路のみ利用です。
でも2回共時間に遅れてきました。

2月は15分位遅れてきました。

10月は30分遅れてきました。
飛行機のチェックインに間に合わないかもとヒヤヒヤしました。

I’m not good with heights, so parasailing was my first experience, but I really enjoyed it. Since we shared the boat with others doing different activities, we had about 30 minutes on the boat. If you are prone to seasickness, I recommend taking some motion sickness medication. The actual time spent parasailing felt like it was less than 10 minutes. During the parasailing, the staff took photos from the boat, and there was a GoPro recording video while I was secured for the parasailing. If you want the data, you need to purchase it, and you can do so after returning to the office once the parasailing is finished. It was a very satisfying activity!

高いところは苦手なので、パラセーリングは初体験でしたが、とても楽しめました。パラセーリング以外のアクティビティの方達とひとつの船に乗って海へ出るので、船の上で30分位？の時間がありました。船酔いする方は酔いどめを飲まれたほうが良いと思います。体感時間は10分もないくらいでした。パラセーリング中は、船の上からスタッフが写真を撮ってくれて、パラセーリングに固定されているゴープロで動画もずっと回されていました。データがほしい人は購入が必要で、パラセーリングが終わったあと、事務所に戻ってから購入します。大変満足なアクティビティでした！

It was great.
The jungle tour was especially good.
It had a cool feeling.
I want you to experience it.
If you go after watching the movie,
the enjoyment doubles.

良かったなー。
ジャングルツアーが
特に良い。
ひんやりとした感じ。
体験してほしい。
映画を見てから行くと
良さが倍増。

What an experience!! Great food, entertainment and I think we got the best server!! Darian was amazing! Would do it again!

Such an amazing experience! It's hands down the best way to experience the ranch and get to see where so many movies were filmed. Doing it on horseback lets you truly enjoy the beauty of it all.

The waves were calm and it was very comfortable.
However, I think it's better for those who are feeling unwell or are prone to seasickness to prepare some anti-nausea medication.
I applied for the photos, but they haven't arrived, so I sent them to another address via email, but I haven't received a response. Please look into this.

波も穏やかでとても快適でした
でも　体調の悪い人や　船に弱い人は
酔い止めのお薬を用意したほうが良いとおもいます。
写真を申し込んだのですが　来ないので
他のアドレス　メールで送ったのですが返事が
ありません。調べてください。

I experienced snorkeling for the first time this time. Although I didn't encounter any sea turtles, I saw many fish, and it was a great experience.

今回初めてシュノーケリングを体験しました。
海ガメには逢えませんでしたが、沢山の魚を見れてとてもいい経験になりました。

I can't speak highly enough of Dan, he is so kind and patient! He made sure that everyone was completely comfortable in the water with the equipment before starting the tour. He was constantly checking to make sure that everyone was still doing well and took us to some spots further out that a lot of people that were snorkeling on their own weren't going to. I think we got to see a lot more than we would have if we just did it on our own so I highly recommend this tour! We got to see so many different kinds of fish and even a sea turtle! Dan was taking pictures with his GoPro and let us know that he posts them all online on his company's Facebook page and that way you are able to just keep what you want to. Him and his wife were both so sweet and you can tell they really love what they do!

I did the Green Room package which was neat being able to go back stage to see how things work behind the scenes along with being able to sit right in front of the stage to eat and watch the show which gave you a great view being so close to the performers. I like how they always include a local artist to perform too, so you are able to see not only Michael Jackson and Elvis but someone local as well. It's also nice that everything is indoors so you don't have to worry about the weather ruining your plans.

This is my third Luau that I have been to so far and this one is by far my favorite! The crew is so nice and attentive and I loved how Chief Sielu is so family oriented. He made several points to bring guests on stage and include them in the show and they even had a special moment for two children through the Make A Wish Foundation that were there which was so sweet!
You are entertained all night long whether it's by the dancing, the Chief's jokes or the amazing fire dancers. I would also highly recommend the Royal package, we had great seats up front and were one of the first in line for the buffet.

I arrived at the pickup location earlier than the scheduled time, but after 10 minutes had passed without seeing anyone, I started to feel a bit anxious. It seemed that the large bus was making rounds to various hotels, and with so many people and their luggage to load and greet, it took some time. However, the bus was clean, so I was able to relax comfortably on the way to the airport.

時間よりも前にピックアップの場所にいましたが、10分過ぎても来ないので少し不安になりました。大きなバスで各ホテルを回っていたようで、大勢の人数の荷物の積み込みとお迎えをしているので、過ごし時間がかるようです。バスは清潔なので安心して空港まで休めました。

I always travel to Hawaii with a budget tour that includes transfers from the airport to Waikiki, but this time I chose an even cheaper tour, so the return transfer from the hotel to the airport was not included.

I thought a taxi would be fine for a family trip (for four people), but since it was just my daughter and me, we decided to use this tour.

It seems they waited in front of the hotel 15 minutes before the pickup time, and they picked us up early since we came down from the hotel ahead of schedule. After that, we smoothly picked up at two other hotels as well.

There was some traffic before getting on the usual highway, but we arrived at the airport very quickly, checked in smoothly without getting caught in the long lines, and were able to relax and have breakfast at the airport.

The guide greeted us warmly and carefully handled our suitcases and other luggage.

I would like to use this transfer tour again next time.

毎回、空港からワイキキまでの送迎付き格安ツアーで渡ハしていますが、今回は更に安いツアーを選んだ為、帰路のホテルから空港まではツアーに含まれていませんでした。
家族旅行'(4人)ならばタクシーでも良いかな？と思いましたが、私と娘の2人旅でしたのでこちらのツアーを使わせて頂きました。

迎えの時間15分前からホテル前で待っていてくれたようで、早めにホテル下へ降りた私達を早めにピックアップしてくれ、その後２ヶ所ホテルも同じく順調に。

いつものハイウェイに乗るまでの渋滞もありましたが、とても早く空港に着き、チェックインの長蛇の列に巻き込まれる事なくスムーズにチェックインし、のんびりと空港で朝食を取ることが出来ました。

ガイドさんも親しみのある挨拶と丁寧にスーツケース他荷物を積み下ろししてくれました。

次回からもこちらの送迎ツアーを使用したいと思います。

I had wanted to try parasailing for many years, so I signed up. I remembered that I have a fear of heights and was hesitant to cancel, but this time I decided to muster up the courage and go for it.

On the day of the activity, there were eight customers on the boat, including myself. As we headed out to sea, the staff spread out the parachute, and it opened with incredible force due to the wind. The thought of being launched with such speed made my face tense with fear. I considered switching to just watching, but when I saw the first pair of people floating gracefully in the air, I decided to go for it.

When it was our turn to fly, I felt no fear at all and was able to take in the scenery slowly. I even had the chance to chat with my husband, who was flying with me. The view of the ocean and the town of Hawaii from above was absolutely beautiful. It was so bright that I was glad I had sunglasses. We were in the air for just under five minutes, and I felt like I wanted to fly for a longer time. After that, we descended and were dipped into the sea up to our waists before returning to the boat to finish. I had signed up for a height of 90 meters, but there was no confirmation on the day.

While I didn't feel fear in the air, the boat was moving quite fast, possibly to keep the parachute afloat, which was a bit scary. I was clinging on tightly. My husband, who usually doesn't get motion sickness, said he felt a bit queasy, so I think it would be wise to take motion sickness medication beforehand for peace of mind.

長年パラセイリングをやっていたいと思っていたので申し込みました。自分が高所恐怖症だということを思い出し、キャンセルするか迷いましたが、今回は勇気を出してやってみることに。
当日、私も含めボートには8人のお客さんが乗っていました。沖まで出て、スタッフがパラシュートを広げると、風に煽られすごい勢いで開きました。私もあんな勢いで飛ばされるんだと思うと、恐怖で顔が引きつりました。見学に切り替えようと思いましたが、一組目(2人一緒に飛ぶ、スタイルでした)の人たちがフワフワと飛んでいったのを見て、飛ぶことにしました。
私たちの番がきて、飛んでみると全く恐怖を感じず、景色をゆっくり見ることが出来ました。一緒に飛んだ夫と話す余裕すらありました。
空の上から見る海とハワイの町並みはとてもきれいでした。眩しかったので、サングラスがあって良かったです。空にいたのは5分たらずで、もっと長い時間飛んでいたかったと感じるほど。その後降下して、腰くらいまで海につけられて、ボートに戻って終わりです。高さは90mで申し込みましたが、当日確認はありませんでした。
空では恐怖を感じませんでしたが、パラシュートを浮かせるためか、ボートのスピードが速く、少し怖かったです。必死でしがみついていました。普段乗り物酔いをしない夫が酔った、と言っていたので、酔い止めをのんでおいたほうが安心だと思います。

The weather was nice, and walking in the great outdoors was very pleasant and enjoyable. The main trekking course was under construction, so we took a different route, but it was fun to have the guide explain many plants to us.

お天気も良く大自然の中を歩いてとても気持ちよく楽しかったです。メインのトレッキングコースは、工事中で、違うルートだったのですが、たくさんの植物をガイドさんに説明してもらい楽しかったです。

Since I only used the shuttle service, I have no particular complaints or praises! However, I was a bit anxious the first time, but the reception area was easy to find and reassuring, so I use it every time.

送迎のみの利用なので特に可もなく不可もなくですね！でも初めての時は不安がありましたが、受付場所も分かり易く安心なので毎回利用させてもらっています。

It was my first time participating in a tour, and I had a great time! The staff were all cheerful, and even though I didn't participate in snorkeling, there were various free floats and equipment available, which was fun! The food was delicious, and I got to see sea turtles, so it was a very satisfying tour!

初めてのツアー参加でしたが、楽しく参加させてもらいました！スタッフは皆さん明るくシュノーケルは参加しませんでしたが、無料の浮輪や道具が色々あり楽しかったです！ご飯も美味しく海ガメも見れて大満足のツアーでした！

it was a whole day tour. the guide was fantastic and gave us a good history lesson all the way up . he was very good with is instructions and timings and gave us ample time to look around
great sense of humour and was very knowledgeable .

I used the service on November 14, 2019. When the bus arrived in front of the hotel, the driver called out my name, so I was able to board without any confusion. There was no place to change into swimsuits, so I wore mine both to and from the location. After arriving, we headed to the sandbar by boat. There were sales of motion sickness medication and sunscreen on the boat, but I think it's better for those who are prone to seasickness to bring their own. Once we arrived at the sandbar, we had some time to take commemorative photos individually, and then we split into groups for snorkeling and non-snorkeling activities. Snorkeling was only for those who could swim, as it required swimming 20 minutes in deep water. For those not snorkeling, one kayak and four stand-up paddleboards were available, and we could play while being taught how to use them. I didn't go snorkeling, but I was able to see a sea turtle while playing. The turtle came quite close, but touching or chasing it is prohibited. Lunch was a buffet with bone-in short ribs, fruits, and unlimited drinks. There were staff members who could speak Japanese, which was reassuring. Captain Bruce seems to cooperate with Japanese television filming as well.

2019年11月14日に利用しました。バスはホテル前につくと運転手さんから名前を呼んでくれたので迷わず乗ることができました。水着は着替えるところがないので行きも帰りも着たままでした。現地に着いてからはボートでサンドバーへ向かいました。ボートの中で酔い止めや日焼け止めの販売はありましたが、酔いやすい方は用意して行った方がいいと思います。サンドバーではまず着いて記念撮影を各自で撮る時間があり、その後シュノーケリングをする人としない人に分かれて行動しました。シュノーケリングは片道20分足のつかない海を泳がなくてはいけないため泳げる人のみの参加でした。シュノーケリングをやらない人はカヤック一台とサップ四台が用意してありやり方を教えてもらいながら遊ぶことができました。私はシュノーケリングにはいかなかったのですが、遊んでいる時にウミガメをみることができました。かなり近くまでカメさんが来てくれますが触ることや追いかけることは禁止されています。お昼ご飯はバイキングで骨付きカルビやフルーツ、ドリンクも飲み放題でした。日本語対応スタッフもいるので安心でした。キャプテンブルースは日本のテレビ撮影などにも協力しているようです。

My horseback riding experience at Kualoa Ranch during the New Year holiday was wonderful, so I repeated it. The horse I rode was very smart, and without stopping to graze along the way, it followed the horse in front of it slowly and steadily, allowing me to ride without hardly having to use the reins. I'm grateful to the horse for walking for two hours without a break.

正月休みにクアロアランチでの乗馬体験が素晴らしかったので、またリピートしました。
乗ったお馬さんがとてもお利口で、途中道草食う事もなく、かつキチンと前のお馬さんにゆっくりと付いていってくれたので、手綱操作を殆どする事なく、乗馬出来ました。
２時間も休まず歩いてくれたお馬さんに感謝です。

The pickup was early in the morning, but they arrived on time without any issues. The occupancy rate was about 70%, and there were two Japanese passengers. I would like to use this service again.

朝早い時間のお迎えでしたが、問題なく時間通りに来ていただけました。乗車率は70％くらい日本人は2人でした。
また利用したいと思います。

I was torn between taking the shuttle bus or renting a car, but since I could sleep on the bus and we arrived before the park opened, I wasn't worried about losing time. The air conditioning on the bus was fine as long as I closed the vents. Considering the risk of driving while tired, the shuttle bus was definitely the better choice.

It was quite empty, probably because it was a weekday in November. We hardly had to wait, with a maximum of three people ahead of us. The time spent climbing to the starting point with a large float was overwhelmingly longer than waiting in line.

We were fine with just three bottles of water that we brought, and since we had a proper breakfast and had lunch a bit later, there was no wait at the concession stand.

I was worried about what to do with my camera on the attractions, but it was fine to bring cameras, phones, and even wear flip-flops and straw hats while riding.

I felt it was more relaxed compared to amusement parks in North America, but it was great. I had an amazing time. I highly recommend the bodyboarding for an additional fee; it's a lot of fun and there were hardly any crowds.

送迎バスにするかレンタカーか迷いましたが、バスで寝れますし開園前に着いたので時間のロスも気になりませんでした。バスの冷房も送風口を閉めれば問題なかったです。疲れた体で車を運転するリスクを考えると断然送迎バスが良いです。
11月の平日だからなのか空いてました。ほぼ並びません。最大3人待ちでした。並ぶことよりも大きな浮き輪を持ってスタート地点まで登ってる時間の方が圧倒的に長いです。
飲み物は3人で持ち込みの水3本で大丈夫でしたし、朝ごはんをちゃんと食べて行き昼食をやや遅めにしたので、売店も待ち無しでした。
アトラクションでカメラとかどうするのか心配してましたが、カメラOK、携帯OK、ビーサン（流れる・・）、麦わら帽子はそのままで乗れました。
北米の遊園地と比べるとゆるいなぁと感じましたが、よかったです。
最高に楽しめました。追加料金のボディボードがとても楽しい（空いてます）のでおすすめです。

The designated pickup location was "Yokote Street by the hotel," so I waited on Yokote Street away from the front of the hotel. When the time passed and the car didn't arrive, I tried calling, but it didn't connect well... Feeling troubled, I went to the front of the hotel and found the driver waiting! He looked surprised and said, "Why are you waiting there?" I explained that I was instructed to wait on Yokote, but he seemed incredulous, saying something like, "I can't believe you're waiting there." I've used this service several times before, but this was the first time something like this happened.

事前に指定のあったピックアップ場所は「ホテル横手の通り」だったので、ホテル正面から離れて横手の通りで待っていました。時間が過ぎても車が来ないので電話をしてみましたが、うまく通じず・・・困って、ホテルの正面に行ってみると、迎えのドライバーが！！
「なんでそんなところで待ってるの？」と呆れた様子でした。
用紙に横手で待っているようにと指示があった旨を伝えましたが、「そんなとこで待ってるなんて信じられない」といった感じでした。
今まで何度か使っているサービスですが、今回みたいなことは初めてでした。