Reviewed by: かおり
I don't think you can ride horses in such a free manner in Japan. I was a bit anxious at first with just a brief lecture, but I managed to be okay. However, the guide at the front kept explaining everything in English, and I couldn't understand what she was saying at all, so I had no idea about the precautions. Therefore, I regret to say that I just enjoyed it as background music the whole time.
日本ではあんな野放し状態で馬に乗せてもらえることなんてないと思います。
最初にほんの少しのレクチャーのみで不安でしたがなんとか大丈夫でした。
ただ、先頭をいく案内係のおばちゃんがずっと英語で説明をしながらいってくれるのですが、何を喋っているのかさっぱり分からず、注意事項もさっぱりわからずでした。
なので、失礼ながらBGM感覚でずっと行かせてもらいました。
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2015/12/08 |
| Activity Date: | 2015/12/03 |
Reviewed by: Mr Ed
We had an excellent day out and learnt a lot of interesting facts about Hawai'i, and the shrimps were fantastic
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2015/12/07 |
| Activity Date: | 2015/11/14 |
Reviewed by: Polina
Enjoyed the cruise! Although short, it was delicious, all you can eat crab legs, and there is some fun entertainment at the end! Fun times!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/07 |
| Activity Date: | 2015/08/17 |
Reviewed by: jiro
This time, I used the service arriving in Honolulu from Canada.
The arrival time was completely different from the flights from Japan, as we arrived after 10 PM, but the shuttle service was well-organized and convenient.
I will definitely use it again when I travel to Hawaii from other cities in North America next time.
今回は、カナダからホノルル入りで利用させて貰いました。
日本からの到着便時刻(am)と全く違い、到着が22時過ぎでしたが、送迎対応もしっかりしていて便利でした。
次回も北米他都市からハワイ入りした時は活用させて頂きます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/12/05 |
| Activity Date: | 2015/11/28 |
Reviewed by: Gary from Virginia
Royal Star motorcoach provided top notch transportation and Patrick, our driver and guide, provided superior service. The motorcoach was impeccably clean and modern and Patrick was friendly, funny, and completely knowledgeable about everything Hawaiian that all of us asked him. I particularly liked that Patrick kept track of us at all times and was at all rendezvous sites at Pearl Harbor on time. It was great to know that he was looking out for us and took a personal interest in all of us. Patrick is a wonderful ambassador of your company and of your motorcoach and guide services. By the way, I'm not related to Patrick, but I am a former motorcoach bus captain myself for several years in Virginia. Patrick is a man worth keeping happy; you do not want to lose this gem to a competitor! We were very glad we found VELTRA online for our Pearl Harbor and Honolulu transportation and tour on 11/27/2015.
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2015/12/04 |
| Activity Date: | 2015/11/27 |
Reviewed by: jose
this cruise was bueatiful simple and just perfect. it was tight on space though. overall vary happy :-D
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/06 |
Reviewed by: アップルパイ
This was my second time in Honolulu, and I requested the shuttle bus for the first time. After arriving from the outer islands, the shuttle bus staff came to help with luggage and placed a shell lei around my neck. They also carried my suitcase, which was very kind of them.
I was a bit surprised by the radio volume during the ride to the hotel, but they carried my luggage from the vehicle to inside the hotel, and they were very kind. I thought I would like to use this service again the next time I visit Hawaii.
ホノルル2回目で、初めてのシャトルバスをお願いしました。
離島からの到着で、荷物受取でシャトルバスの係員が来て、
貝殻のレイをかけてくれました。
スーツケースも運んで頂き、とても親切でした。
ホテルまでの間のラジオ音が少し大きくて驚きましたが、
荷台からホテル内まで荷物を運んで頂き、
とても親切で、また次回ハワイに行った際、
使いたいを思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/16 |
Reviewed by: アップルパイ
The pickup arrived about 30 minutes late, and there was no apology. Although it was fine in terms of the flight departure time, it was disappointing that there was no communication about the delay.
指定の時間より約30分程、遅れて迎えが来たが、
謝りもなかった。
飛行機の出発時間まで大丈夫でしたが、
遅れる連絡がなかったのが、残念でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/22 |
Reviewed by: Johanna from Sweden
After finishing our day with two big smiles on our faces, my friend and I agreed that it would have to be something extraordinary to top this! We had the time of our lives.
We met some lovely people, and we, being from Sweden, thaiught that it was really amazing that folks we're so understanding when we lost ourselves in translation sometimes.
The sights we saw were amazing with good variety. The bus was not full to the brim with people so moving in and out was easy and it did not take long to gather ourselves up when leaving a destination to go see the next. (Except when Kevin went out to look for our friend from hong kong haha)
The information we attained during the driving time was fun, entertaining and interesting.
Our tourguide, cousin Kevin, will forever and ever remain in our Hearts and memories. Because he is now a part of our international ohana, and what does that mean? Family. And what does family mean?
Nobody gets left behind or forgotten!
Until next time,
Aloha and thank you!
Mahalo for the excellent review, Johanna! We absolutely LOVE your pictures and we're so pleased that you had a great time. We'll be sure to share this review with Cousin Kevin, as well :)
| Rating: | |
|---|---|
| Packages: | Arizona Memorial & Circle Island Tour |
| Attended as: | Friends |
| Posted on: | 2015/11/28 |
| Activity Date: | 2015/11/05 |
Reviewed by: Gene Y
We were picked up less than a block away from our Waikiki Hotel for an early morning 6:30am tour with a guarantee to return us back to the hotel no later than 2:00 pm. As we had a scheduled 3:00pm pick-up for transportation to the cruise ship pier from our Hotel, the time schedule was critical. The drive showed up right on time in a luxury Tour Bus. We completed the Pearl harbor tour which included the USS Missouri, the USS Arizona, and the city tour and got us back to our hotel with time to spare. Great Service. Would highly recommend.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2015/11/24 |
| Activity Date: | 2015/11/14 |
Reviewed by: なっつ
It was a shame that it rained heavily halfway through, but the weather is nobody's fault, so it can't be helped! Also, I couldn't understand the explanations in English from the tour guide during the jeep tour with the foreigners... (*_*) However, I was very satisfied with the nature at Kualoa Ranch!
途中から雨がざんざん降ったのが残念でした~
けど、天気は誰のせいでもないのでしょうがないけどね!
あとはジープツアーが外人の方と一緒で搭乗員英語での説明が全然分からなかったのが…(*_*)
クアロア牧場の自然には満足です!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/11/24 |
Reviewed by: Chiyo
I used the shuttle from the domestic flights. I got a bit lost at the shuttle pick-up point, but I was able to board safely. The driver was very accommodating and provided some guiding explanations along the way, all in English. It's affordable and the service is good, so I would like to use it again.
国内線からのシャトル利用。シャトルの乗り場で迷いましたが、無事に乗り込む事が出来ました。ドライバーの方の対応も良く、ホテルに着くまでの間ガイド的な説明を入れてくれたりしました。全て英語です。安いし対応も良いのでまた利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/23 |
| Activity Date: | 2015/11/06 |
Reviewed by: Karen
Great food, great show! You are truly catered to and the scenery was breathtaking
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/22 |
| Activity Date: | 2015/10/30 |
Reviewed by: Emilyn
This was my first solo trip, so I requested round-trip airport transfers. When I arrived at Honolulu Airport, I had trouble finding the meeting point, but the information staff kindly guided me to a nearby attendant in a yellow aloha shirt. After checking in my suitcase and waiting for a few minutes, I was able to enjoy the scenery on a spacious bus to Honolulu. The return trip to the airport was also smooth. Thank you very much.
今回ははじめて一人旅でしたので往復空港間の送迎をお願いしました。ホノルル空港に着いた時、集合場所がすぐにわからずインフォメーションの方にお聞きしたら、すぐ近く黄色いアロハシャツの係りの方まで案内していただきました。スーツケースを預けて待つこと数分。大型バスでゆったりとホノルルまでの景色を楽しみながら到着することができました。帰りもスムーズに空港まで送っていただきました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/21 |
| Activity Date: | 2015/11/10 |
Reviewed by: かおりん
I used this service on my return from the Neighbor Islands. The staff welcomed me at the baggage claim area and helped with the luggage pickup, which was very attentive. The shuttle seemed to have come from the international terminal, and there were already four or five groups ahead of me. Since my hotel was the last stop, it took a little time to arrive, but that can't be helped. This service is very convenient for individual travelers without a rental car.
ネイバーアイランドの帰りに利用しました。
ターンテーブルのところで係りの方が出迎えてくれ、荷物のピックアップまで手伝ってくれ、至れり尽くせりでした。
シャトルは国際線からまわってきたらしく、すでに4、5組の方がいて、わたしのホテルが最後の場所だったので、到着まですこし時間がかかりましたが、こればかりは仕方ありません。
レンタカーなしの個人旅行にはありがたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2015/11/20 |
| Activity Date: | 2015/11/11 |
Reviewed by: Carol
Paul our driver was very informative and told us many stories about the island and showed us so many beautiful places. Shrimp lunch was yummy.
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2015/11/20 |
| Activity Date: | 2015/11/17 |
Reviewed by: Steve & Janet
The Friday night cruise food was very good and the dancers and live band were excellent. It was a fun filled evening with an opportunity to meet new friends from around the globe.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/18 |
Reviewed by: hammer
In Japan, it seems that you can't really go horseback riding without a license, so I wanted to challenge myself in Hawaii and participated. I enjoyed canyon horseback riding at a place called Happy Trails. There are explanations in Japanese, and the instructor teaches you how to handle the horses in broken Japanese, so there's no need to worry about handling the horses. The horses are trained for polo and were surprisingly calm, which was very soothing.
When you think of Hawaii, the image of beaches is strong, but I enjoyed a different side of Hawaii's scenery.
As a note, the red dirt can get quite messy, so it's better to wear clothes that you don't mind getting dirty.
After horseback riding, we stopped by a beach with sea turtles, but overall, the schedule moved quickly, and the day ended in no time.
日本ではライセンスを取らないとなかなか乗馬はできないようなのでハワイでチャレンジしたいと思い参加しました。
Happy Trailsというところで渓谷乗馬を楽しんできました。
日本語の説明書きが書いてあるし、インストラクターの方がカタコトの日本語で馬の扱い方を教えてくれるので、馬の扱い方は心配ないです。馬もポロ用に訓練された馬で驚くほどおとなしく癒されました。
ハワイというとビーチのイメージが強いですが、また違うハワイの景色を堪能しました。
注意事項ですが、結構赤土で足元が汚れることがあるので汚れてもいい恰好で行ったほうがいいですね。
今回は乗馬の後海亀のいるビーチに寄りましたが全体的に乗馬以外は駆け足でスケジュールが進みあっという間に一日が終わってしまいました。
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Friends |
| Posted on: | 2015/11/17 |
| Activity Date: | 2015/11/10 |
Reviewed by: 鈴木さん
We participated as a family of five. We visited the Dole Plantation, had lunch with Huli Huli chicken in Haleiwa, and then went to Turtle Bay, where everyone had their first horseback riding experience. At first, we were anxious, but the horses were very well trained, and we enjoyed riding between the beautiful beach and the forest. Our guide was an experienced Japanese person, and we had a great time. I think this is a tour I would recommend to everyone.
家族5人で参加しました。ドールプランテーションを見学して、ハレイワでフリフリチキンの昼食をしてからタートルベイへ行き、みんな初めての乗馬体験をしました。最初は不安でしたが、馬はとてもよく調教されており、きれいな浜辺と林の間を馬に乗って散策しました。ガイドも経験豊富な日本人で楽しい時間を過ごすことができました。皆さんにお勧めしたいツアーだと思います。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2015/11/11 |
| Activity Date: | 2015/11/08 |
Reviewed by: Dan B
Started out from our hotel with a great driver who was very knowledgable and entertaining. We stopped to see Hanauma Bay which was beautiful then moved on to see some very beautiful scenery areas and a stop for ice cream. We hadn't seen this part of the island before especially the beautiful homes with ocean scenery. We ended up at Kuala Ranch that had a tram tour that was somewhat of a disappointment because we saw scenery from the ranch that we could see from the road but now much of the ranch or ranching activities. The gold buffet lunch was okay but only came with complimentary water with tiny plastic glasses. If we wanted any other drinks we had to stand in line while our food got cold. We headed to Dole thinking we would get a tour but again only stopped at the gift shop for shopping. Best part of that was we had another pineapple whip which was great. We saw many of the same things on this tour that we saw the day before on our Pearl Harbor / Polynesian tour. The driver was great and very informative but the tour was just so-so and wouldn't recommend it to others who do the Pearl Harbor / Polynesian Cultural Center.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Couples |
| Posted on: | 2015/11/11 |
| Activity Date: | 2015/11/06 |
Reviewed by: tomoko
They welcomed me at an easy-to-find location, which was very reassuring. I definitely want to use this service again next time if I have the opportunity.
着いたら分かりやすい所で迎えてくれて何の不安もなく
助かりました。
次回も機会があれば絶対利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/10 |
| Activity Date: | 2015/10/30 |
Reviewed by: みきてぃ
I was satisfied to have shrimp for lunch! There were a lot of flies, but it was a perfect tour for those who want to enjoy horseback riding! The riding time was long, and I felt a sense of accomplishment from riding more than on other tours. (I had horseback riding experience on a different tour before.) I chose the canyon option, and it was good to be in the mountains rather than by the sea since it was hot even in October. I had a fulfilling day.
お昼はシュリンプ食べれて満足!ハエは多かったですが・・・乗馬を楽しみたいという方にはもってこいのツアーでした!乗っている時間も長く、他のツアーより乗馬をしたという達成感がありました。(以前、違うツアーで乗馬経験しました)渓谷の方を選びましたが、10月でも暑かったので海より山でよかったです。1日充実できました。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/11/09 |
Reviewed by: Carri
We thoroughly enjoyed the sunset cruise. Extremely friendly staff and they made the experience special. Entertainment and good were great!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/11/07 |
| Activity Date: | 2015/11/06 |
Reviewed by: ノブユキ
I was thrilled to see the whale right in front of me. However, the rocking of the boat was severe, and my whole family got seasick. That was disappointing. I almost got seasick for the first time myself, so it might have been a bit tough for the kids.
目の前のクジラに感激。しかし、揺れが酷く家族皆船酔いでダウン。そこが残念でした。
自分も初めて船酔いになりかけたので、子供たちには少しつらかったかな。
Thank you very much for boarding with us.
It sounds like you were able to see whales up close! That must have been an incredible experience. Thank you for the beautiful photos as well. As December approaches, we will be entering whale season. There will be many calm days at sea when the boat won't rock, so we hope you will come to see the whales again this season. All of our staff are looking forward to your next visit.
Star of Honolulu Reservations Department
この度はご乗船誠にありがとうございます。
クジラを目の前でみて頂けたんですね!それは感動しちゃいますね。きれいなお写真もありがとうございます。もうまもなく12月になりますと、クジラの季節を迎えます。海が穏やかで、船が揺れない日もたくさんございますので、ぜひ今シーズンもクジラに会いにいらしてくださいね。またのお越しを、スタッフ一同心よりお待ちいたしております。
スターオブホノルル予約課
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2015/11/07 |
Reviewed by: Michael C.
On our first day we got rained out so we booked for the next day. So glad we did! Saw a rainbow arch across the sky line along with so many water falls.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/06 |
| Activity Date: | 2015/10/12 |
Reviewed by: らっきぃ
I made a last-minute reservation here because another company (a Japanese one) had already closed their bookings. After making the reservation, I received a confirmation email stating, "Hotel pickup is 3.5 hours prior." I thought that was early, but considering I didn't know the road conditions and they would be stopping at other hotels, I figured it was reasonable.
I was fully prepared and waiting in the lobby, but the van took a while to arrive. I started to doubt whether they would come to call me in the lobby, so I waited by the roadside in front of the hotel. While waiting, it was confusing because large buses and vans that didn't have "Roberts" written on them were stopping nearby.
The confirmation email mentioned, "If they don't arrive in 10 minutes, call us," and I hesitated, thinking, "It's about time to call... (but I wouldn't understand if they spoke in English)." Finally, around 15 minutes later, the van arrived. After stopping at a couple of other hotels and passing through the domestic terminal, we arrived at my flight's terminal 2 hours and 40 minutes before departure.
Since I don't understand English, I thought that next time, I should consider having Japanese support as one of my criteria, just in case.
予約がギリギリとなり、別の会社(日系)の方は締め切っていたため、こちらを予約。予約後の予約確定メールに「ホテルピックアップは3時間半前」と。早いなーと思ったけど道路状況も分からないし他ホテルも回るので、そんなものかと。
準備万端でロビーで待ち構えたもののなかなか来ない。ロビーまで呼びに来てくれるのかどうか自信がなくなりホテル前の道端で待機。途中待っている間、ホテル近くにロバーツの大型バスやロバーツと書いていないバンが停まるので紛らわしい…。
予約確定メールに「10分経って来なかったらTELを」と書いてあり、「そろそろTELを…(でも英語で言われても意味分かんないし)」と躊躇していたところ、15分過ぎた頃にバンが到着。その後2か所くらい他ホテルを回り、国内線ターミナルを経由し、私のフライトのターミナルに到着したのはフライトの2時間40分前でした。
英語が分からない私は、次回は、万一の場合に日本語対応可であることも選択基準のひとつにしようと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/04 |
| Activity Date: | 2015/10/12 |
Reviewed by: ハワイ大好き
I would like to participate again♪
This was my first time joining, and the staff were kind.
I plan to go again in March, so I would like to participate.
また参加したいです♪
今回初めて参加したのですが、スタッフの方も親切でした
3月にまた行くので参加したいと思ってます
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed your first experience with us. Please do come back and visit us again. All of our staff are looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
初めてのご参加で、お楽しみいただけました様で大変嬉しく思います。
是非また遊びにいらして下さい。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2015/11/04 |
| Activity Date: | 2014/12/29 |
Reviewed by: samuel
Tour guide/driver was very good. He presented interesting and important facts about what we were going to see and hear. Kept the group organized as far as time factors. Provided interesting facts about the islands.
| Rating: | |
|---|---|
| Posted on: | 2015/11/04 |
Reviewed by: NoName
Let me start off by saying I NEVER post reviews...which I need to work on because I am always checking them out before I do/buy things. This was my boyfriend & I first trip to Hawaii so we were very excited! We chose the Five Star package because of the jazz music (we attended a luau the night before & did not want to have the same theme).
They picked us up from our hotel at 4:30 pm. From the very beginning we were treated like VIP. We were led to the top deck to have champagne & o'dourves with the captain. We also got to take a professional pic with the captain, which was cool. After that, we were led to our seat inside the ship. We had a window seat & loved it. We were a little worried about getting seasick, but it wasn't a problem. I was a little concerned about the food at first because neither one of us are into fancy food, but it was pretty good (as stated before we chose that package specifically for the music). Instead of the lobster we chose a stuffed chicken option which was my favorite! For our steak entree we asked that it was cooked well done & it was the most tender steak ever! Throughout the dinner you can step outside as you please to feel the breeze, take in the views, & take pics.
The ambiance was beautiful! There was a live pianist, saxophonist/flutist, & singer. They were great! In the end they gave us the photo we took with the captain in a nice album cover with a pic of the ship on the water. Also, all of the ladies were given a rose. The only thing I WISH I would have did was asked for another copy of the photo so my boyfriend & I can both have one :-( I didn't even think about it until we returned back to our home state. I called 3 days later to see if we could get a copy; they sent an email to the photo dept. but almost 2 weeks later & I still haven't heard anything.
Overall, I highly recommend! This is perfect for a romantic date night! The cruise lasted about 2 hrs. This was a great way to end our trip in Hawaii.
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2015/11/03 |
| Activity Date: | 2015/10/21 |
Reviewed by: Mary
The cruise was awesome!!! The food was great. The staff we had took such good care of us. The entertainment was off the hook at the end.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/03 |
| Activity Date: | 2015/10/27 |
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I sincerely apologize for the significant delay in picking you up on your return date, which may have caused you anxiety.
The reason for the delay was that your pickup was the final destination for the day, but delays occurred with the previous two pickups. It was also found that the driver was not aware of the delay and could not speak Japanese.
However, our employees are consistently trained to provide genuine care that earns our customers' trust, and above all, the importance of responsibility regarding time is emphasized. I deeply regret that we fell short in this most basic aspect of dispatching the bus at the promised time, causing you to lose valuable time.
We will strive to improve our services to ensure that such inconveniences do not occur again in the future.
Thank you for your understanding.
Robert
Roberts Hawaii Reservation Center
この度はご帰国日のお迎えが大幅に遅れ、不安なお気持ちにさせてしまいましたこと、心よりお詫び申し上げます。
遅れた理由としましては、当日お客様のピックアップが最終目的地だったのですが、その前の2件で遅れが生じてしまった結果という事が判明いたしました。ドライバーからのお詫びが無かった件につきましては、ドライバーには遅れた自覚があまりなく、日本語が話せないという事が判明いたしました。
しかし常々、社員は、お客様に心から信頼していただける心遣い、そして何にも増して、時間に対する責任の重要性について厳しく指導されています。お約束した時間にバスを配車するという最も基本的な所で配慮が足りず、お客様の貴重なお時間を損ない誠に申し訳ございません。
今後二度と同様のご迷惑をおかけしないよう、サービスの向上に努めてまいります。
よろしくお願いいたします。
ロバート
ロバーツハワイ予約センターより