Reviewed by: Kelly Craig
This is the second time for us but we had family guests who had not been before. Last time we took the tour, our guide was excellent, informative, fun. This time we were not as happy with the guide. The first thing he did was tell us about himself and he played football. That took 10 min. He went extensively into the history of the island but did not touch on some of the things that were current such as the Hawaiian housing we drove through, no gangs. He was very monotone. I know he said he had been doing this for 30 years but we paid over $600. and he was boring and not as informative as he could be
Kelly Craig
Catasauqua, pa
| Rating: | |
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| Packages: | [8:30 AM] Ko Olina Departure |
| Attended as: | Families |
| Posted on: | 2016/02/13 |
| Activity Date: | 2016/01/19 |
Reviewed by: 164-165
I visited Kauai after going to Maui and Hawaii Island. My main purpose was to see Waimea Canyon. I participated in a tour thinking I could experience the same excitement I felt when I visited the Grand Canyon last September. It was unfortunate that I couldn't go to the Na Pali Coast due to time constraints. It was nice to leisurely explore Kauai by bus. Waimea Canyon was very beautiful and clearly visible since the weather was nice. The guide, an energetic lady who didn't seem to show her age, talked non-stop throughout the day, which I found impressive. I learned for the first time that there is Blue Mountain Coffee in Kauai, and I bought some immediately. The sample I tried was very delicious, so I'm looking forward to drinking it in Japan.
マウイ島、ハワイ島は行ったのでカウアイ島へ観光に行ってきました。一番の目的はワイメア渓谷を見る事。去年9月にグランドキャニオンへ行ったので、あの感激を味わえるかと思ってツアーに参加した。ナ・パリ・コーストは時間が無いので行く事は出来ないのが残念であった。のんびりカウアイ島をバスで巡る事が出来良かった。ワイメア渓谷は晴れて良く見えたので大変良かった。ガイドのおばさまは年を感じさせない元気な方で、1日中喋りまくっていたのは感心した。カウアイ島にブルーマウンテンコーヒーがあるのを始めて知り、即、買った。試飲したのは大変美味しかったので、日本で飲むのが楽しみである。
| Rating: | |
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| Packages: | おすすめプラン(2018年3月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2016/02/13 |
| Activity Date: | 2016/01/24 |
Reviewed by: Tracy Jensen
My husband and I really enjoyed this cruise. The food was excellent and the sunset was beautiful. I just wish it could have been longer.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2016/02/13 |
| Activity Date: | 2016/01/19 |
Reviewed by: Kathy
This was a great excursion. Saw lots of whales, food was great, fun activities, great crew.
| Rating: | |
|---|---|
| Packages: | 2.5 Hour Afternoon Premier Cruise with Lunch Buffet & Roast Beef Carving Station |
| Attended as: | Couples |
| Posted on: | 2016/02/13 |
| Activity Date: | 2016/02/09 |
Reviewed by: すがや
The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.
They did manage to arrange a different bus for me, but it was very unpleasant.
On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.
空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。
空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。
Thank you very much for participating in our shuttle service. However, we sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming with the local operating company regarding your pickup, we learned that the driver arrived on time but was unable to meet you. While we received reports that other customers were picked up without issue, we deeply regret that despite your wait, you were unable to connect with the driver. This resulted in you having to move to the service desk, where the staff's response may have caused you discomfort, for which we sincerely apologize.
Additionally, we are truly sorry that on your departure day, the shuttle arrived 20 minutes late, causing you to wait with anxiety.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は、送迎シャトルサービスにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
お迎えにつきまして現地催行会社に確認させていただきましたところ、時間通りにドライバーはお客様をお迎えにあがりましたが、お客様とお会いできなかったとのことでございました。
他のお客様は問題なくピックアップできたとの報告を受けてはおりますが、お待ちいただいていたにもかかわらず出会えうことができず、結果的に窓口まで移動していただいたうえ、窓口のスタッフの対応にて不快なお気持ちにさせてしまいましたこと、深くお詫び申し上げます。
また、出国日のお迎えにつきましても、送迎車が20分も遅れて到着し、不安なお気持ちでお待ちいただく結果となり誠に申し訳ございません。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/11 |
| Activity Date: | 2016/02/08 |
Reviewed by: アロハ
Due to regulations, you can only see from a farther distance than expected. However, I was able to see the spouts and tails. It would be nice to have binoculars, but since they are small, if you lean in to look, you might lose sight of them.
I accidentally watched from the lower deck the whole time, but I think I would have seen more if I had gone to the top. Even if you can't see whales, it's a pleasant cruise where you can enjoy the view of Waikiki from the clear sea.
Actually, on the dinner cruise, I happened to see whales, and they were closer there. It's all about luck.
By the way, I opted for the breakfast option, but it might be fine without it. The contents were lettuce, tomato, sausage, scrambled eggs, orange, and pineapple.
規定があるので、思ったより遠くからしか見られません。
でも、潮吹きや尾が見えました。双眼鏡があるといいですが、小さいので、覗きこんでいると、見失ってしまいます。
うっかり下のデッキからずっとそのまま見てしまいましたが、一番上に上がったらもっと見えたと思います。
クジラが見えなくても、晴れた海からワイキキを眺められて気持ちいいクルーズです。
実はディナークルーズでも、偶然クジラが見られて、そちらの方がクジラは近かったです。運次第ですね。
なお、朝食付きにしましたが、なしでもいいかも。
内容は、レタス・トマト・ソーセージ・スクランブルエッグ・オレンジ・パイナップル、以上でした。
Thank you very much for participating in our cruise. We are very pleased to hear that you enjoyed the whales during both the whale watch cruise and the dinner cruise. Please do come back and join us again on our cruise. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
ホエールウォッチクルーズでもディナークルーズでもクジラをお楽しみ頂けました様で
大変嬉しく思います。
是非また私共のクルーズに遊びにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2016/02/10 |
| Activity Date: | 2016/02/07 |
Reviewed by: mmam
Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.
出発が13時すぎの個人手配チケットなので、少しでもワイキキにいたい!と思いタクシーも問い合わせましたが、やはり3時間前のピックアップになることが判り、ロバーツを利用。 1カ所ピックアップし空港へ、今回は3組5人で日本人は私のみ。 今回もスムーズに到着。
| Rating: | |
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| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/09 |
| Activity Date: | 2016/01/22 |
Reviewed by: Dolly
I had a wonderful time on this tour, there were great photographic opportunities at sunset, of the ocean waves, and of several other beautiful areas. Our guide was very helpful with the different camera settings and instruction on how to get a great photo. I had a wonderful morning.
Aloha,
Yes...we have some stunning sunrises here on O'ahu. Being on the beach when the sun comes up is a great way to start the day. Thank you for your nice review. A Hui Hou ( Until we meet next time ) Warmest Aloha, marie
| Rating: | |
|---|---|
| Packages: | 5-Hour Sunrise Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/08 |
| Activity Date: | 2016/02/02 |
Reviewed by: なおこ
I was able to see it multiple times! Although we didn't get to see the upper body completely emerge, it was exciting to watch several whales, which appeared to be a mother and her calf, spouting water and floating on the waves with their tails out. Since we had a hotel pickup plan, it was smooth and we didn't have to worry about finding the boarding area.
何回も見ることができました!
上半身がザパーンと出るまでは行きませんでしたが
親子と思われる複数頭が潮吹きをしたり波に浮かんで尻尾を出したり、終始エキサイティングでした。
ホテルに送迎のプランだったので乗り場も迷うことなくスムーズでした。
Thank you very much for joining our cruise. We are very pleased to hear that you were able to see a mother and baby whale. All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私どものクルーズにご参加いただき、誠に有難うございます。
鯨の親子をご覧いただけました様で大変嬉しく思います。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2016/02/07 |
| Activity Date: | 2016/02/05 |
Reviewed by: さくらもち
Since it's near Honolulu, I thought it would be lucky if we got to see whales, and if not, we could enjoy the cruise, so I made a reservation. There are colorful fish in the harbor where the boat docks, so definitely check them out before boarding! The various sizes of yellow and blue fish really get you excited.
For those without meals included, we were guided to the third floor where we received explanations about the whales and the boat before departure, but everything was in English and honestly, it was content you could take or leave. Later, a file with explanations in Japanese was placed on the stage, which was sufficient. Since there was time, many people were having breakfast with the rice balls and bread they brought. Since it was early in the morning, having a meal here might be enough.
Once we set sail, we had free time, so I quickly went up to the observation floor on the fourth deck. About 30 minutes after departure, when we could see Ala Moana, dolphins started swimming alongside the boat!!! Everyone was super excited to see about 20 dolphins! They swam alongside the boat, jumped a little away, and then came back... just this alone felt worth the price, and I was already very satisfied.
After about 45 minutes, we arrived off Diamond Head and stopped. An announcement was made to look for whales. However, during the announcement, we already saw a spout, and when we focused our eyes, we spotted a large tail! It was a bit far, but we could see it perfectly! After that, we spent about an hour and a half moving and stopping while searching for whales, and we were able to see them more than 15 times, which was amazing! In the end, we even saw a mother and calf swimming leisurely about 50 meters from the boat, and I was grateful for the generous spirit of the whales.
After seeing the whales perfectly, we returned to the harbor and were thrilled to also see a turtle swimming smoothly beside the boat during the 4-hour trip!
By the way, I spoke with someone who booked a tour with meals included after disembarking, and they mentioned that during their meal, there was an announcement saying, "A whale has appeared over there," so they kept going back and forth and hardly got to eat, nor did they see the whales. Announcements are made after a whale has already appeared. I think it’s unlikely you’ll see them if you run over after hearing the announcement... it seems like you have a higher chance of spotting them by focusing your eyes on the spouts yourself. Also, I wouldn’t really recommend it for children. Since you can’t approach the whales (but it’s okay if they come close), the whales are far away, and I wonder if they understand when you say, "Over there!"... Many kids seemed to get bored and fussy.
It might be good to participate with the mindset of "If we see them, great; if not, we’ll cruise around Waikiki and Diamond Head." That said, it was fantastic as a cruise! Whether you see whales or not might be a matter of luck, but it was a fun experience worth more than the price♪ I highly recommend it for those going to Hawaii during whale season!
ホノルル近郊だし見れたらラッキーくらいで、見れなかったらクルージングとして楽しもうと予約。
船の停泊している港にはカラフルな魚がいるので乗船前にぜひ見てください!黄色や青の大小さまざまな魚でちょっとテンション上がります
食事無しの人達は3階へ誘導され出港前にクジラや船の説明をされますが、すべて英語だし特に聞いても聞かなくても…という内容。後ほど日本語で書かれた説明ファイルがステージに置かれるので、それで十分。時間があるので、持ってきたおむすびやパンで朝食をしている方が結構いました。朝も早いのでここで食事で十分かも
出港してしまえば自由行動なのでさっそく展望フロアの4階へ。出港して30分、アラモアナが見えてきた頃船と並走するようにイルカが!!!
20頭ほどのイルカにみんなで大興奮!!船と並走したりちょっと離れて飛んだりまた近づいてきたり・・・これだけで値段以上のいいものが見れた気がしてすでに大満足w
45分ほどするとダイアモンドヘッド沖まで来て停泊。ここでクジラを探すとアナウンスが。
が、アナウンス中にすでに潮吹きが見れ、目を凝らしてると大きな尻尾!
ちょっと遠くでしたがバッチリ見れました!
そこからは1時間半ほど動いたり停まったりしながらクジラを探してましたが、15回以上は見れて感動!最後には船から50m先くらいにのんびりと親子で泳ぐクジラまで見れ、サービス精神旺盛なクジラに感謝です
ばっちりクジラを見て港へ帰還中、船の横をすぃーっと泳ぐカメまで見れて感動の4時間でした!!
ちなみに下船後食事つきのツアーで申し込んだ方と話したのですが、食事してる時に「あっちにクジラが出た」とアナウンスがかかるため、見に行ったり戻ったりで食事もほぼ出来なかったし、クジラも見れなかったと。
クジラが出る度にアナウンスはかかるのですが、クジラが「出た」あとにかかります。アナウンスを聞いてからそっちへ走ってもほぼ見れないと思います…自分で目を凝らして潮吹きを探した方が確立高いような気がします。
あと、お子様にもあんまりおススメできないかも。クジラに近寄ってはいけない為(クジラが近寄ってくるのはOK)、クジラは遠くだし、「あそこあそこ!」と言ってもわかってるかなぁ・・・って感じです。結構飽きちゃってグズッてるお子様多数でした
「見れたらラッキー、見れなかったらワイキキやダイアモンドヘッドを巡るクルージング」として参加してみたらいいかな。
とは言え、クルージングとしても最高!見れるか見れないかは運かもしれないけど、お値段以上の楽しい体験でした♪
クジラのいる時期にハワイへ行く方にはかなり!おススメです!
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the experience.
As you mentioned, there are days when the whales are very active and other days when they are more relaxed, so we believe that keeping an eye out for them will give you the best chance to see them at the right moment.
Regarding meals, please note that outside food and drinks are not permitted on board. Recently, the Aloha Tower Marketplace, where the ship departs, has been renovated, and there is now a small supermarket where you can purchase snacks and bento. Additionally, there are open-air tables within the Aloha Tower Marketplace, so if you have booked a cruise without a meal, you might enjoy a light breakfast there before your cruise.
On sunny days, especially in the morning, the cruise is particularly pleasant, so we hope you will visit us again. All of our staff are looking forward to welcoming you back!
Star of Honolulu
この度は私どものクルーズにご参加頂き、誠に有難うございます。
クルーズをお楽しみいただけました様で大変嬉しく思います。
鯨はとてもアクティブな日もあれは、のんびりしている日もございますので、
お客様の仰る通り、お外で目を凝らして鯨を探していただくと、一番良いタイミングでご覧いただけると思います。
お食事の件に付きましては、船内は外からの食べ物、飲み物のお持込は禁止させて頂いております。
最近では、船が出港いたしますアロハタワーマーケットプレイスがリニューアルし、
ちょっとしたスナックやお弁当がご購入できます小さいスーパーマーケットもあり、
また、アロハタワーマーケット内にはオープンエアのテーブルもございますので、
お食事無しのクルーズをお申し込みの場合は、そちらで軽く朝食をされてからクルーズをお楽しみいただいても宜しいかと思います。
お天気の良い日は、特に朝のクルーズは気持ちが良いので、是非また遊びにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております!
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2016/02/07 |
| Activity Date: | 2016/01/31 |
Reviewed by: 小島文子
I have quite a bit of experience traveling to Hawaii, but this was my first time at Kualoa Ranch. I've always wanted to go, and I finally made it happen this time. I'm so glad I went! I wonder why I didn't come sooner? At the private beach, I relaxed in a hammock, and on the cruise, I even got to see turtles. The location tour was fun, and it was a valuable experience to see the U.S. military bunkers. It was a packed and enjoyable day from early morning until nearly evening.
ハワイ渡航歴はかなりありますが クアロア牧場へは今回が初めてでした。
いつも行きたいと思いつつ、今回やっと実現しました。
行ってよかったです!なんでもっと早く来なかったんだろう?
プライベートビーチではハンモックでのんびり、クルーズでは亀にも会えました。
ロケ地巡りも楽しく、米軍の防空壕を見ることができたのも貴重な体験でした。
早朝から夕方近くまで盛りだくさんで楽しかったです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2016/02/06 |
| Activity Date: | 2016/01/14 |
Reviewed by: やまちゃん
I would like to introduce a great value optional tour among the many available in Hawaii. This time, I focused on "Horseback Riding in Hawaii!" while comparing various optional tours. And what I found was this plan!
1. First, the iconic "This Tree, What Tree" at "Moanalua Gardens" (it’s said that the Moanalua Gardens tour will no longer be available after April 2016, so be sure to see it soon).
2. Next, enjoy Hawaii's specialty pineapple at the "Dole Plantation."
3. Then, at the "North Shore," encounter the elusive "sea turtles" (they were huge! I could almost ride on their backs).
4. For lunch, we had a recommendation from our guide for a hidden gem "delicious shrimp restaurant" (so good! Lightly seasoned for $11).
5. The much-anticipated "horseback riding"… Unlike other horseback riding optional tours that just walk along the coast for 40 minutes, this tour takes you through varied landscapes like hills, valleys, and bamboo groves, allowing you to enjoy the rhythm of the horse for a full 90 minutes in nature. Local staff support you at the front and back of the line, ensuring safety. The horses are wild yet generally calm, and there were many female groups participating (however, those over 100 kg are not allowed; we don’t want to hurt the horses).
**Note:** If you ride properly, there are no issues, but if you mess around or let go of the reins (like taking photos), you could fall off and get seriously injured (which is why you have to sign a waiver before riding).
So, how much is this packed tour? An incredible $165 per person! (Of course, it includes a Japanese-speaking guide, tips, and hotel pickup). You will really understand how great of a deal this plan is if you take the time to compare it with other tours!
Let’s not be lazy and look for "other tours" too! That way, you’ll realize that "what Yamachan said was true." If you find any other great deals, please let me know! Let’s share good information! Aloha~
◆数あるハワイの「オプショナルツアー」で、お得感のある(支払に対して満足感が高い)ツアーを紹介します。今回は「ハワイで乗馬!」を主目的に、様々なオプショナルツアーを比較しながら探しました。そして見つけたのがこのプラン! ①まずお決まりの「この木なんの木」の「モアナルアガーデン」(2016年4月以降はモアナルアガーデンツアーは無くなる、との事で早めに見納め)②続いて「ドールプランテーション」にてハワイ特産のパイナップルを堪能 ③続いて「ノースショア」にて、遭遇が難しい「うみがめ」対面(デカッ! いました いました 背中に乗れそう)④昼食はガイドさん推薦の「隠れ家的」な「絶品シュリンプ料理店(うまい!あっさり味付けで11ドル)」⑤お待ちかね「乗馬」…海岸沿いをただ、てくてく歩く「他の乗馬オプショナルツアー(40分)」と違い、このツアーは起伏に富んだ「山あいや谷?や竹やぶ等、いわゆる自然の中を悠々と馬の鼓動を聞きながら(それも90分ですぞ!)、乗馬を楽しむツアーです。サポートも現地スタッフが隊列の前後につき安心。馬も野性味があってスリリングですが総じておとなしく、女性グループも多かったです。(ただし100㎏以上の人はNG 馬さんかわいそうだもんね)【注意点】・キチンと乗れば全然問題なしでも、ふざけたり、手を離したり(カメラ撮影等)してると落馬して大怪我します(そのため、乗馬前に「免責証書を書かされる」)
ハイッ! ここまで盛りだくさんツアーでお値段は? な、な、なんと一人165ドル!(もちろん日本語ガイドさん付き、チップ込みでホテル送迎付き)このプランがいかにお得(安い)かは、いろいろ時間をかけて「他」のツアーを探して比較してみれば よ~くわかります!
横着せずに「他のツアー」も探しましょうね!そうすれば、「やまちゃんが言っていた事は本当だったんだ」と分かります。もし、他にお得なツアーがあれば、また教えてください!良い情報は共有していきましょう! アロハ~
| Rating: | |
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| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2016/02/01 |
| Activity Date: | 2016/01/08 |
Reviewed by: ハワイ大好きっこ
The breakfast was decent, but I was very moved to see the whales. There were many announcements in English on the ship, but everyone moved in the direction of the whales, so I didn't have any particular difficulties.
朝食はそれなりですが、くじらを見られてとても感動しました。
船内の案内は英語が多いですが、くじらのいる方向にみなさん動くので、特に不自由ありませんでした
Thank you very much for participating in our cruise. We are very pleased to hear that you were able to see the whales. Please do come back and visit us again. All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
くじらをご覧いただけました様で大変嬉しく思います。
是非また遊びにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2016/01/31 |
| Activity Date: | 2015/02/08 |
Reviewed by: カワグチ
Two young women in our tour group mistakenly miscalculated the meeting time, causing us to wait for about 30 minutes. The tour driver, in front of the other passengers, forcefully and aggressively said, "Apologize!!" which instantly darkened the mood. It really dampened the travel spirit we had.
Whether this was due to a lack of prior explanation or unclear communication with the two women (only verbal), I believe there is some fault on the part of the tour company regarding the itinerary. Shifting all the responsibility onto us does not absolve them of their own accountability. I hope there will be no further troubles in the future.
ツアー同行者で若い2名の女性が途中の集合時間を間違えて、30分程度待たしてしてしまった、ツアーのドラバーがほかの同乗者もいる面前で「誤ってください!!」と強く強圧的な言い方でその場が一瞬で気分的にも暗くなってしまい、せっかくの旅行気分に水を差されました。
事前の説明不足によるものか、2名とのやり取りが不明(口頭のみ)ですが、ツアーの工程については業者側にも落ち度があるのではないでしょうか、一方的な責任のん押しつけでは責任回避を免れません。今後のトラブルの無いことをお祈りしています。
Thank you very much for participating in the tour.
However, we sincerely apologize for any discomfort caused by the guide's remarks on the day of the tour.
Based on your valuable feedback regarding the tour itinerary, we, along with the operating company, will strive to provide even more satisfactory services.
Thank you very much for taking the time to share your valuable comments with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、当日のガイドの発言で、ご不快なお気持ちにさせてしまいましたことお詫び申し上げます。
ご指摘いただいておりますツアー行程含め、お客様からの貴重な体験談を元に、催行会社共々、更にご満足いただけるサービスを提供出来るよう努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | パイナップル列車プラン |
| Attended as: | Couples |
| Posted on: | 2016/01/30 |
| Activity Date: | 2016/01/27 |
Reviewed by: nopco
I attended with my mother in her 70s (who speaks almost no English). There was a guide assigned to our large hotel shuttle bus, and even with few Japanese people around, they made the journey comfortable and checked on us at the venue, which was very reassuring. At the show venue, the robust performers guided us with smiles, creating a very pleasant atmosphere.
We were seated in the center front row, and across from us was a pair of older white individuals who seemed to be a mother and son, so it was easy to chat and we felt relaxed. There were also younger white groups in the back who were lively, but for us, being small, the Royal Plan was great as we had a clear view of the stage.
As soon as we were seated, we were hit by a heavy rain for about ten minutes. We put on the raincoats provided on the table to take cover, and when we returned to our seats, the salad and drinks that had already been served were soaked. The main dish was protected with a lid, so we managed to eat it. After the first few songs of the show (before the real dancing began), they came to clear our plates while we were still eating, so I thought it wise to finish quickly.
The main male performer was truly entertaining, very skilled at engaging the audience and bringing people on stage, far surpassing typical comedians. His interactions with the lively middle-aged Japanese group in the audience were particularly exquisite, making me feel a bit embarrassed to be Japanese, but he managed to involve the entire venue in laughter.
On the other hand, he also shared touching stories about family and couples' love, making it a heartwarming show. At the end, we all held hands with the cool performers and other guests, singing and dancing together, creating a sense of full participation.
My mother understood most of the meaning and laughed along with everyone at the same timing, expressing her joy and desire to come again. I would definitely like to participate again if the opportunity arises! I would be happy to know the name of the main performer!
70代の母(英語はほぼ不可)と参加しました。ホテル送迎の大きなバスにそれぞれ担当の案内係の方がいて、日本人が少ない中も、道中車内を和ませてくださり、会場でも気にかけてくださってとても安心できました。ショー会場でもごついパフォーマーの方々が、笑顔で誘導してくださり、雰囲気はとても良かったです。
席はど真ん中の最前列で、向かいにはもっとご高齢の母息子らしき白人ペアと4人だけで、お話もしやすく気楽に過ごせました。他の後方の席では若い白人グループが盛り上がっているところもあったので、体も小さい私たちにはステージも丸見えのロイヤルプランで良かったです。
着席してすぐ激しい雨に10分ほど見舞われ、テーブルに用意された雨合羽を着て避難し、席に戻るとすでにサーブされていたサラダや飲み物などびしょ濡れでした。メインのお皿は蓋で保護されなんとか食べられました。ショーの最初数曲の歌のみが終わると(本格的な踊りが始まる前に)、食事もまだ終わらないうちに下げに来られましたので、早く食べ終わるのが賢明と思いました。
メインの男性は、本当にお話が面白く、ステージにたくさん人を上げてはみんなをいじるのがとても上手で、そんじょそこらのお笑いの人など比較にならないほどでした。
特にお元気な中高年の日本人グループのお客さんのいじり方が絶妙で、若干日本人であることが恥ずかしく思えるような部分もありましたが、会場全体を笑いの渦に巻き込んでいました。
その一方で、家族や夫婦の愛情について感動的なお話もされ心温まる素敵なショーでした。
最後には、かっこいいパフォーマーのお兄さんたちや他のお客さんたちとみんなで手をつないで歌を歌い踊って全員参加といった感じで終わりました。
母もだいたい意味が分かってみんなと同じタイミングで笑っており、大変喜んでまた来たいと申しておりました。
また機会があれば是非参加したいと思います!
あのメインのお方のお名前がわかると嬉しいです!
| Rating: | |
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| Packages: | 最前列!ロイヤルプラン |
| Attended as: | Families |
| Posted on: | 2016/01/26 |
| Activity Date: | 2016/01/20 |
Reviewed by: proudworld
Helpful driver(young man but forgot name..sorry). Mosquito repellent and walking stick. Thought about taking bus, but the last stop is a bit of a distance from trailhead. This shuttle expedites the process. Picked up and dropped off at Waikiki hotel. If you have limited time on the island I would definitely recommend this tour. The hike itself is not overly demanding in dry conditions. Wife and I are in 50's and in so-so condition. I thought this was easier than Diamond Head hike, which wasn't difficult either. Probably an entirely different story if wet and rainy. Get off the beach and experience another aspect of the island. Enjoyed it.
| Rating: | |
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| Packages: | Manoa Valley Hike |
| Attended as: | Couples |
| Posted on: | 2016/01/25 |
| Activity Date: | 2016/01/20 |
Reviewed by: LindaTMK
I have attended many Luaus. This was the best by far. The pre entertainment, the show, the food and the staff were fabulous. Will definitely go again. A must - attend event.
| Rating: | |
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| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Couples |
| Posted on: | 2016/01/24 |
| Activity Date: | 2016/01/15 |
Reviewed by: Acvilla
Had a great time!! We were lucky to have lots of whale sightings, one even came up close to the ship!!
| Rating: | |
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| Packages: | Morning Whale Watching Cruise with Breakfast Buffet - Most Popular! (2 Hours) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/24 |
| Activity Date: | 2016/01/21 |
Reviewed by: Sumei
My husband and I took our 3 kids and we were quite impressed with how quickly we spotted the whales (we even saw dolphins!). It's safe and a great experience, I would definitely recommend it for families with young children.
Parking is convenient. Check in is across from boat. Prepare for standing and maybe even a little sea sick lol! Don't forget to bring your binoculars!
| Rating: | |
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| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/27 |
Reviewed by: Tyler
Certain places say you cannot buy tickets anywhere but on the official Pearl Harbor website. Not true. These worked great. Still have to wait in line to exchange voucher for tickets. Get there early.
| Rating: | |
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| Packages: | Passport to Pearl Harbor |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/26 |
Reviewed by: kiyo
The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.
空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。
| Rating: | |
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| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/23 |
Reviewed by: Alejandra González
We are from Argentina. The tour was amazong and the driver very kind, he explains everithing and always arrived in time. Beautiful experience.
| Rating: | |
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| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2016/01/15 |
| Activity Date: | 2016/01/12 |
Reviewed by: Leonard S
The whole trip was very pleasent enjoyed the food and staff were very helpful
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2016/01/15 |
| Activity Date: | 2016/01/12 |
Reviewed by: ハワイ初心者
In January, it was too cold for adults to swim in the ocean or pool, so I joined a hiking tour.
As we progressed, the guide explained about the plants and animals in the tropical rainforest, and we ended up seeing a waterfall. I had thought Hawaii was just about the beaches, but it was great to walk through such a tropical rainforest at a distance and difficulty level that even preschoolers could manage.
I highly recommend this tour for those who are tired of the beaches in Hawaii. It might be especially good for families with children, as it's also beneficial for their English education.
1月で海やプールに入るのに
大人には寒く、
することがなかったので
ハイキングに参加しました。
熱帯雨林の植物や動物のことを
ガイドが説明してくれながら
進み、最後は滝を見れました。
ハワイはただのビーチだけと思っていたのですが
このような熱帯雨林を
幼稚園児でも歩けるぐらいの距離と難易度で歩け
とてもよかったです。
ハワイのビーチに飽きた人には
是非おすすめのツアーです。
特に、子連れにはいいかもしれませんね。
お子様の英語の教育にもいいですし。
| Rating: | |
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| Packages: | マノアバレーハイキング |
| Attended as: | Families |
| Posted on: | 2016/01/13 |
| Activity Date: | 2016/01/07 |
Reviewed by: -PAUL-
I mentioned this before on the phone. This was fun, but was only able to do one activity. Unfortunately the ad misleads you into thinking you can do whatever activities, whenever. You are allowed to swim, snorkel, bike ride or hike in the morning. Then you can either surf(which you cant cause it will cost you more when you never did it, apparently you have to take a lesson before using their boards), kayak, or stand up paddleboard in the afternoon. It just was a disappointment to have an expectaion of what to get for my day, then not do it. In other words, two spereate locations for the morning and afternoon activities, so majority of your time is traveling. Which is fine, but also would of have a different opinion. Knowing what i know now, i probably would never choosen this activity.
I missed the bus to go to the afternoon location, needless to say i was given the wrong time by tourist, but honsestly by the time i got there, i was out of time. One thing that is odd is the memory game, being dropped off somwhere and being picked up elsewhere. However, the people that works at the snorkel rental place, especially that young kid, clueless to his surroundings. Knew who i was & i who else i was there with in regards of the other party on the tour bus & couldnt inform me of the other party making it back. So knowing the time i had to be picked up, this kid not being observant and missing the bus is all my fault, right? So thanks for that! I had to wait for the city bus to pick me up to find out where the tour bus was to get back on it.
All in all, i only did one activity and did a lot of sitting & waiting around. Snorkeling was fun, but was my excitement was short lived with the turmoil. I had fun snorkeling, and thats about it. Oh yeah, dont worry, ill take care of that bus fare!
We are sorry you got the pick up times mixed up and were forced to catch a city bus to catch up , therefore missing your second activity. Normally we have other drivers on the North Shore and could have expatiated things so sorry for that too.PLEASE GIVE US A FUTURE DATE TO COMP YOU THE TOUR SO WE CAN SHOW YOU WHAT ITS REALLY LIKE.
P.S; FOR SAFTEY REASONS SURFING IS THE ONLY ACTIVITY WHICH IF YOU HAVE NO PRIOR EXPERIENCE WE REQUIRE YOU DO A LESSON. Those with some prior experience may surf with our basic package pricing.
Aloha Justin
| Rating: | |
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| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/11 |
| Activity Date: | 2015/05/16 |
Reviewed by: chan
Since I attend a riding club, I found the horseback riding a bit lacking in terms of riding experience. Instead of riding along the beach, we rode steadily along the coastline. I thought 40 minutes would be short, but it actually turned out to be nearly an hour of enjoyment. The scenery was lovely and very much like Hawaii, making it a great experience.
I also got to enjoy the garlic shrimp from Macky's, which is difficult to reach on your own, and I was able to try Matsumoto Shave Ice! Shopping at the cute shops in Haleiwa was also fun, so this tour was quite fulfilling.
Moreover, I got to see a sea turtle!!! And I must say, the guide was quite a character (laughs). At first, I was a bit confused, but he created a fun atmosphere and was very knowledgeable about Hawaii. The vibe in the car during the transfers was friendly and cheerful. Since the travel time was long, the atmosphere was important. Looking back, I feel lucky to have had him as our guide.
This is a highly recommended tour where you can enjoy about half of what Hawaii has to offer! Thank you!
乗馬クラブに通ってるので、乗馬という意味では物足りないです。浜辺ではなく、海岸沿いをひたすら常足での騎乗でした。40分は短いかなと思ってましたが、実際は1時間近かく楽しめました。景色がハワイらしく素敵なのでいい体験になります。
自力で行くことが難しいマッキーズのガーリックシュリンプもいただくことが出来ましたし、マツモトシェイブアイスもトライ出来ました!(^^)!ハレイワの可愛いショップでショッピングも楽しめるので、このツアーはかなり充実しています。
それにウミガメにも逢えました!!!
そして何といっても、ガイドさんがけっこう強烈な方で(笑)最初は???と思いましたが、楽しい雰囲気を作って下さるハワイを熟知した方で、移動中の車内は和気あいあいとしていてました。移動時間が長いので、空気感も大事ですね。終わってみればこの方でラッキーだったと思いました。
こちらでハワイの半分位は楽しめちゃったお勧めのツアーです(^_-)-☆
ありがとうございます♪
| Rating: | |
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| Packages: | 海辺乗馬付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/01/09 |
| Activity Date: | 2015/12/16 |
Reviewed by: HIROMI
We participated as a family.
We joined the jeep tour and the private beach.
The jeep tour had stunning views... and it was quite thrilling (laughs).
At the private beach, we had a very relaxing time, and there were plenty of activities like kayaking, table tennis, and volleyball, which made my elementary school son very satisfied.
The adults were able to enjoy some soothing time swaying in hammocks.
There was also a tour guide who spoke Japanese, so we could have a fun time without any worries.
We were blessed with good weather, and this became the best memory of our trip.
家族で参加しました。
ジ-プツア-とプライベ-トビ-チに参加
ジ-プツア-は景色が素晴らしかった・・・迫力も(笑)
又、プライベ-トビ-チではのんびりした感たっぷりあり
カヤックや卓球、バレ-等遊具も充実していて小学生の息子も大満足でした。
大人はハンモックに揺られ癒しの時間をゲットできました。
日本語も話せる添乗員さんもいて不安なく楽しい時間を過ごすことができました。
お天気にも恵まれ今回の旅行で一番の思い出になりました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2016年3月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/01/07 |
| Activity Date: | 2016/01/04 |
Reviewed by: NOBU
Unfortunately, we couldn't see any whales. While it's part of the luck of the draw, I wished there had been more entertaining activities to enjoy.
残念ながら、クジラは見ることができませんでした。これは時の運もあるのでしょうがないのですが、それ以外にもっと楽しませるエンターテイメントが欲しかった。
Thank you very much for participating in our cruise. We are very sorry that you were unable to see any whales this time. Please come back again to search for active whales on another occasion. All of our staff are looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回、クジラをご覧いただく事ができず、大変残念に思います。
またの機会にアクティブなクジラを探しにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2016/01/07 |
| Activity Date: | 2016/01/03 |
Reviewed by: ぶらっくねこ
It was a very enjoyable time in a different space. I would like to participate again if I have the opportunity. Perhaps because there were many Japanese participants, there were a lot of performances of songs aimed at Japanese people.
異空間でとても楽しい時間でした。また、機会があれば参加したいと思います。
日本人の参加が多いためか、日本人向けの曲の演奏が多かった。
Thank you very much for joining our cruise this time.
We are very pleased that you counted down with us.
We hope this year will be a good one for you.
All of our staff is looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
私共とご一緒にカウントダウンをして頂けまして大変嬉しく思います。
お客様にとって良い年になりますように。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2016/01/05 |
| Activity Date: | 2015/12/31 |
Reviewed by: まあこ
This time, I participated with my parents and my husband, making a group of four. Even my parents, who usually complain a lot, were excited for their first countdown and had a great time.
We reserved a window seat with sparkling wine, and that was a great choice!
The food was also impressive, with a magnificent lobster and tender steak. I was very satisfied!
今回は両親と主人と4人での参加でした。文句の多い両親も、初めてのカウントダウンにテンション上がり、とても楽しんでくれました。
スパークリングを頼んでの、窓際席を予約しましたが、それが良かったです!
お料理も、立派なロブスターに柔らかいステーキ。大満足でした!
Thank you very much for joining our cruise. We are very pleased to hear that your parents also enjoyed it. Please do come back with everyone again. All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私どものクルーズにご参加頂き、誠に有難うございました。
ご両親にもお楽しみいただけましたとの事で大変嬉しく思います。
是非また皆様でお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2016/01/04 |
| Activity Date: | 2015/12/31 |
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Aloha. We are very humbled and grateful that you chose E Noa Tours to help introduce your friends to Oahu. Thank you for taking the time to post a review. Having said that, however, we are extremely disappointed to hear that the tour guide did not meet your expectations. E Noa Tours is proud of each and every one of its drivers and tour guides. And they, in turn, are proud to talk about their island home. Our guests always return with glowing reviews about their tour guides, who normally are entertaining and informative. It sounds like the tour guide who took care of you that day, needs a pep talk from our management team. Please accept our apologies for your negative experience. We hope that your friends still had fun on the tour and walked away with fabulous photos. Warmest aloha to you.