Reviewed by: mmm
There were many foreigners last time, but this time more than half were Japanese. The fireworks were beautiful, but everything else was pitch dark, so I thought maybe the sunset would have been better!
外人さんが多いとレビーがありましたが今回は半分以上日本人でした。花火は綺麗に見えましたがそれ以外は真っ暗なので、もしかしたらサンセットのほうがよかったかもーと思いました!
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/29 |
Reviewed by: ひより
I was a bit disappointed. I was excited for my first cruise. The pickup was 20 minutes late, and I became anxious, so I called the Hawaiian company from my Japanese phone. They said they were delayed. The microbus arrived over 30 minutes late. I had to sit in a jump seat on a full bus, and the driver confirmed names without apologizing for the delay before we departed. The ship was also full, and it started to rain heavily with high waves, so everyone went inside. This time, there were not enough meals for the number of people, and they sold out quickly, which was funny.
The rain intensified, and many people started to feel seasick. We were given buckets and water. By the time we were returning, the rain had stopped, and we could see the night view of Waikiki. On the way back, we had to wait again, and since it had rained, there were no seats available. My mother, who is over 80, ended up feeling unwell the next day. If the driver and the weather had been better, it might have turned into a good memory.
少し残念でした。はじめてのクルーズにワクワクしていました。
ピックアップの時間20分過ぎてもお迎えは来ず、不安になり日本の携帯からハワイの会社に電話。遅れているとの事。30分以上遅れてマイクロバスが到着。満席のバスに補助席に座り、ドライバーは名前確認し遅れた詫びもなく出発。船も満席の人で万悪く雨が降り出し波は高く皆さん船内へ。今回は人数が料理も足らずすぐに完売 笑
雨はきつくなり波は高く船酔いされる方が続出。バケツとお水を渡されます。帰るころには雨も上がりワイキキの夜景を見れました。帰りのバスもまた待たされ雨の後なので座る所もなく80を過ぎた母 は次の日ダウン。ドライバーと天候に恵まれたらよい思い出になるかも?です。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/19 |
Reviewed by: TAKE
I drove to the parking lot of Aloha Tower Marketplace and searched around the marketplace, but I couldn't find anything that looked like a ticket center. Be aware that Pier 6, where the cruise departs, is located a bit further away. The rundown marketplace had sparse crowds, and even after asking a few people, no one knew where Pier 6 was. Although it was written that Atlantis Adventures could assist in Japanese, they only spoke English, which was a bit concerning. So, just to be safe, I asked an older gentleman managing the port, and finally arrived at Pier 6, where there was a large parking lot next to it. It would have been better if they had guided me here from the start.
As for the cruise itself, it was on a small boat, so there was a bit of rocking. The entertainment was simple, featuring a live performance and one hula dancer, but it was enough to enjoy the sunset and the night view of Honolulu. The meal portions were also appropriate. The boat has three levels: the first floor has tables for dining, the second floor has sofas for a more relaxed atmosphere, and the stage is also on the second floor. The third floor is partially covered with a roof over the deck, so it depends on the weather.
I think the cost is reasonable.
レンタカーでアロハタワー・マーケットプレイスの駐車場に行き、マーケットプレイス内を探し回りましたが、チケットセンターらしきものはなく、出航するピア6は少し離れた場所にあるので注意。さびれたマーケットプレイスには人がまばらで何人かに聞いてもピア6の場所は分からず、日本語で対応可能と書いてあったアトランティス アドベンチャーズ は英語しか話せず心許なかったので、念のため港の管理のおじさんに聞いてやっとピア6に到着すると、横に大きな駐車場。最初からここを案内してくれれば良いものを。
クルーズ自体は、小さな船なので少し揺れが大きく、エンターテイメントも簡易な生演奏とフラガール一人とささやかですが、サンセットやホノルルの夜景が楽しめるので十分でしょう。食事も適量です。船は三層で1階はテーブルで食事、2階はソファもあってゆったりくつろぐ感じ、ステージも2階です。3階は半分がデッキに屋根を付けたものなので、天候によるでしょう。
コスト的にはリーズナブルだと思います。
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/15 |
Reviewed by: ひより
It was a bit disappointing. I was really excited about that cruise for the first time. Even after 20 minutes past the pickup time, no one came to pick us up, which made me anxious, so I called the Hawaiian company from my Japanese phone. They said they were running late. The microbus arrived more than 30 minutes late. I had to sit in a supplementary seat on a full bus, and the driver confirmed names without apologizing for the delay before we set off. The boat was also full of people, and then it started to rain heavily with high waves, so everyone went inside. This time, there were not enough dishes for the number of people, and they sold out quickly, haha.
The rain intensified, and many people started to feel seasick. We were given buckets and water. By the time we were heading back, the rain had stopped, and we could see the night view of Waikiki. On the return bus, we had to wait again, and since it had rained, there were no seats available. My mother, who is over 80, ended up feeling unwell the next day. If the driver and the weather had been better, it might have turned into a good memory.
少し残念でした。はじめてあのクルーズにワクワクしていました。
ピックアップの時間20分過ぎてもお迎えは来ず、不安になり日本の携帯からハワイの会社に電話。遅れているとの事。30分以上遅れてマイクロバスが到着。満席のバスに補助席に座り、ドライバーは名前確認し遅れた詫びもなく出発。船も満席の人で万悪く雨が降り出し波は高く皆さん船内へ。今回は人数が料理も足らずすぐに完売 笑
雨はきつくなり波は高く船酔いされる方が続出。バケツとお水を渡されます。帰るころには雨も上がりワイキキの夜景を見れました。帰りのバスもまた待たされ雨の後なので座る所もなく80を過ぎた母 は次の日ダウン。ドライバーと天候に恵まれたらよい思い出になるかも?です。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2017/10/21 |
| Activity Date: | 2017/10/19 |
Reviewed by: Longo
Would go again. It was great and we had lots of fun
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/19 |
| Activity Date: | 2017/10/11 |
Reviewed by: keke
Recently, whenever I go to Hawaii, I always make sure to sign up for it. The sunset cruise with free drinks is fantastic for both the mood and the scenery. I'm looking forward to the next time!
ココ最近ハワイに行くときは必ず申し込ませてもらっています。
フリードリンクでのサンセットクルーズ、気分も景色も最高です。
また次回も楽しみにしています
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/10 |
Reviewed by: おぎ
I debated between the Star of Honolulu and this one, but I chose this based on the price and atmosphere. As mentioned in other reviews, I felt that there were relatively more participants from Western countries than from Asia, but it wasn't unusual to see Japanese people, and I was able to make friends. Since it's not a large ship, it sways a bit and there are some splashes from the waves, but that's part of the fun of sailing. The selection isn't extensive, but the drinks were delicious, the view was great, and it was a wonderful experience that makes me want to participate again on my next trip to Hawaii.
スターオブホノルル号と迷いましたが、お値段と雰囲気からこちらを選びました。
他のレビューにあるように、参加者は比較的アジア圏よりも欧米圏の方が多いと感じましたが、日本人も珍しくなく、仲良くなることができました。
大きな船ではないため多少揺れ、波しぶきはありますが、それもセーリングの楽しさということで。
種類は多くないですが、お酒も美味しく、眺めも良く、次のハワイ旅行でも参加したいと思える良い体験でした。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/09/19 |
Reviewed by: Tim Snyder
Crew was great and entertaining. Weather was perfect for the sunset. My wife and I had a great time.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/14 |
Reviewed by: カメハメハ大王
On Friday, fireworks will be launched from the Hilton, and you can watch them from the sea. It was a very special experience. Additionally, there was an all-you-can-drink option for Mai Tai, making it a cost-effective tour. It might get chilly at night, so I think it's a good idea to bring something to wear over.
金曜日にヒルトンから花火が上がるので、それを海の上から見ることができます。とても特別な体験でした。
さらに、マイタイというお酒が飲み放題でしたので、価格的にもお得なツアーでした。
夜は冷えるかもしれませんので、一枚羽織れるものを持ってくといいかと思います。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/13 |
Reviewed by: ともや
Dining while cruising and enjoying the sunset, the night view of Waikiki, and even watching fireworks was a truly luxurious experience. However, the fireworks from Hilton lasted only about five minutes, so if you're imagining the quality of a Japanese fireworks festival, you might find it a bit lacking. Please keep that in mind when attending the fireworks every Friday! ^^
クルーズで食事を取りながらサンセット、ワイキキの夜景、さらに花火を見たりするのはとても贅沢な時間を過ごせられました。ただヒルトンからの花火は5分程度だったので、日本の花火大会のようなクオリティを想像していると物足りなさが出てしまうため、毎週金曜日の花火はそのつもりで参加されてくださいね^^
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー+花火鑑賞<金曜日限定>(2019年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/13 |
Reviewed by: Bert S.
This was our second time on this cruise. The staff is great and the scenery is gorgeous! Highly recommend,
| Rating: | |
|---|---|
| Packages: | Sunset Sail (Until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2017/10/15 |
| Activity Date: | 2017/10/09 |
Reviewed by: Kurita
Since I came all the way to Hawaii, I wanted to see the sunset from the ocean, so I booked this tour. It's a yacht rather than a large boat, so it sways more than I expected! I think it's better to be out on the deck and feel the wind rather than stay inside.
As soon as we set sail, drinks were served, and after a while, there was a buffet-style dinner. Although no one spoke Japanese, the staff was very friendly, so I didn't have any issues. We set sail at 5 PM, and by before 6 PM, the drinks and dinner were finished. I thought to myself, "Do I really have to stay in this sway for over an hour?" but on the way back, the swaying stopped due to the direction of the waves, and I was able to enjoy the much-anticipated sunset and relax.
It may depend on the day, but I think those who are not prone to seasickness will enjoy it even if it sways.
せっかくハワイに来たので海からのサンセットが見たくこちらのツアーを予約。
大型船ではなくヨットなので思っていた以上に揺れる!
室内にいるよりデッキに出て風に当たる方がいいと思います。
出航してすぐドリンクが提供され、しばらくしてバイキング形式のディナー。日本語は全く通じませんがスタッフはとてもフレンドリーで困ることはありませんでした。
17時に出航して18時前にはドリンクとディナーが終了、まだ1時間以上もこの揺れの中いるのかぁ、、と一瞬挫けそうになりましたが戻りは波の向き的に揺れがなくなり期待のサンセットを見たりのんびり過ごせました。
日にもよると思いますが揺れても大丈夫な船酔いに強い方は楽しめると思います。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/15 |
| Activity Date: | 2017/10/04 |
Reviewed by: 足立貞行
A pleasant sea breeze and a speeding yacht.
We’re feeling tipsy with Mai Tais.
The two beautiful women next to us synchronize with our toast.
We hit it off and enjoy a fun dinner together.
Italian food at Waikiki Beach.
The best night until late into the evening.
Thank you.
心地よい海風をうけ、疾るヨット。
マイタイでほろ酔いかげんな僕ら。
カンパイの音頭に隣りの美人二人連れがシンクロ。
意気投合して、楽しい夕食を伴に。
ワイキキビーチのイタリアン。
夜が更けるまで最高の夜。
ありがとう。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/09/22 |
Reviewed by: Victor
Great captian and crew. Free pick-up and return from Waikiki, didn't have to be concerned about drinking too much. Fun evening and great fireworks.
| Rating: | |
|---|---|
| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/10/06 |
Reviewed by: ハワイに首ったけ
We participated as three generations of our family. The sunset was very beautiful, and the Mai Tai was delicious! My clothes got a little wet from the splashes, but that's also a nice memory.
親子三世代で参加しました。夕日がとても綺麗で、マイタイも美味しかった〜。水しぶきで服も少し濡れたけど、それもいい思い出。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/10/04 |
Reviewed by: Yoshi
I had the most moving moments during this trip. It's not often in life that you experience something that makes you want to cry just from seeing the scenery. I would definitely recommend it to others, and if I have the chance to come back to Waikiki, I will make sure to include it in my schedule.
今回の旅行の中で、最も感動する時間を得る事が出来ました。景色を見て泣きそうになることなど、人生の内でそうそう体験出来るものではありません。他の人にも進めると同時にまたワイキキに来ることがあれば、必ずスケジュールに入れたいと思います。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/10/09 |
Reviewed by: linolino
I participate every time I travel to Hawaii. This time, I joined on the first day of my arrival. The waves were a bit high, and it swayed like an attraction, but everyone was fine! Haha. We drank and drank, and our spirits were at their peak. Cheers to the healing journey that starts today!
毎回、ハワイ渡航中に参加します。今回は、到着日初日に参加。ちょっと波が高くて、アトラクション的に揺れたけれど、みんなへっちゃら!笑。飲んで飲んで、気分は最高潮。今日から始まる癒しの旅に乾杯!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/13 |
| Activity Date: | 2017/09/16 |
Reviewed by: sun
If you are prone to seasickness, you might be a little worried. The atmosphere was very nice, and I felt it was worth participating. The drinks were sufficient. The meeting place was hard to find.
船酔いがある方は 少し心配かなとも おもいます。雰囲気はとても良く 参加して良かったと思いました。ドリンクだけで 充分でした。集合場所が わかりにくい。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/12 |
| Activity Date: | 2017/09/19 |
Reviewed by: Brian
Definetly do the 5 star....it was my wife's 40th Birthday and we had a great meal, beautiful views! Awesome sunset! GREAT music....the staff was wonderful and the setting was very romantic. I would do it again!!!
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2017/10/12 |
| Activity Date: | 2017/10/09 |
Reviewed by: ハワイ育ち
As mentioned in other people's experiences, the claim that this is "the only dinner cruise in Hawaii that can take you from Waikiki to offshore Diamond Head" was false. It followed the same route as Star of Honolulu and turned back well before reaching Diamond Head. It may have been due to high waves on the day, but there was no explanation provided. I had explained to other first-time visitors to Hawaii that we would go to offshore Diamond Head... The food was delicious. It was also nice that it wasn't as large as Star of Honolulu and had fewer people.
他の方の体験談にも記載がありましたが、「ワイキキ沖からダイヤモンドヘッドの沖合いまで行くことができるハワイ唯一のディナークルーズ」というのは嘘でした。スターオフホノルルと同じコースを辿り、ダイアモンドヘッドのはるか手前で折り返し。当日は波が高かったのでそうなったかもしれませんが、その説明は無し。他の初ハワイの人たちに、「ダイヤモンドヘッドの沖まで行く」と説明したのに・・・。食事は美味しかったです。スターオフホノルルほど大きくなく人が少ないということも良かったです。
Thank you very much for participating in the tour. However, we sincerely apologize for not being able to provide you with the expected cruise to Diamond Head, which must have been disappointing.
Upon confirming the details of the cruise course with the local operating company, we found that there has been a change in the course since May 2017, and it no longer includes a trip to Diamond Head. We are truly sorry for the inconvenience caused due to our lack of coordination with the local operating company, which resulted in outdated information being published.
In response to your feedback, we have updated the tour page with the correct information.
We take your comments seriously and will strengthen our collaboration with the local operating company to further improve our services in the future. Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら期待されていたダイヤモンドヘッド沖合までのクルーズをお楽しみいただくことができず、残念なお気持ちにさせてしまいましたこと、お詫び申し上げます。
クルーズのコース詳細を現地催行会社に改めて確認いたしましたところ、2017年5月よりコースに変更があり現在はダイヤモンドヘッド沖までご案内していないとのことでした。
現地催行会社との連携が至らず、古い情報のまま掲載されていたため、ご迷惑をおかけしまして誠に申し訳ございません。
お客様のご意見を受け、ツアーページに内容を修正させていただきました。
お客様からのお言葉を真摯に受け止め、現地催行会社との連携を強化し、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/10 |
| Activity Date: | 2017/10/05 |
Reviewed by: Matt
My wife and I booked this during our honeymoon and definitely enjoyed ourselves! The food was delicious, the view was spectacular and gave us plenty of picture opportunities at sunset on the back of the ship! We definitely enjoyed the on board entertainment with the hula dancers, the gentleman on the ukelele, solo vocalist, pianist and they even had a saxophone player who dabbled in the art of the jazz flute! What a great night out!!
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2017/10/10 |
| Activity Date: | 2017/10/07 |
Reviewed by: Laura
This was so much fun and our hosts amazing, Ryan and Felipe. Thank you so much for a great start to our honey moon.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/09 |
| Activity Date: | 2017/10/06 |
Reviewed by: のじじい
I was worried that the clouds would obstruct the sunset, but I was able to see the sun setting on the horizon after all. The atmosphere was fantastic, and I felt very relaxed. I would love to ride again.
雲が多く夕陽か見えるか心配でしたが、何とか水平線に沈む夕陽が見えました。
雰囲気は最高で、とても癒されました。
また乗りたいと思います。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/09/14 |
Reviewed by: Becky
Very relaxing. Beautiful sunset, my husband & I enjoyed it very much!
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/09/14 |
Reviewed by: ふじもと
I was anxious about my first trip to Hawaii, especially since the guide couldn't speak Japanese, but I had no problems and enjoyed myself completely! The night view and fireworks were wonderful! Since it can be a bit chilly, it's definitely a good idea to bring a jacket!
初めてのハワイで不安、しかもガイドさんは日本語が話せない…と不安でしたが全く問題無く楽しめました!夜景に花火素晴らしかったです!
肌寒いので必ずアウター持っていくといいです!
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/09/15 |
Reviewed by: Gail
Best cruise we have been on. Great staff, very helpful. Would recommend to anyone looking for an affordable dinner cruise.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/10/04 |
Reviewed by: Todd & Jen
Beautiful and fun. The crew was awesome! Such a great way to end the day!!!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/10/03 |
Reviewed by: MIYAKO
On my first trip to Hawaii, I was looking for a spot to watch fireworks since the first day was a Friday, and I found this cruise. I boarded the ship feeling excited about my first time in Hawaii! Shortly after departure, the fireworks visible from the sea were amazing. The fireworks lasted about ten minutes, and then the sailing cruise began with the sails up! It felt wonderful to sway gently in the wind. The drinks were all-you-can-drink, and I had a few beers while my friend, who doesn't drink alcohol, enjoyed pineapple juice, which was also very delicious. Perhaps because we departed later than other boats, the sea in Hawaii felt like it was all ours after the fireworks ended. (Other boats seemed to have left early and returned after the fireworks.) The night view was beautiful, and it was a truly moving moment. I would love to board this cruise again the next time I visit Hawaii. Thank you!
初めてのハワイで初日が金曜日ということで花火観賞スポットを探していて見つけたクルーズでした。
初ハワイでウキウキのまま乗船!
出発後まもなく海から見える花火は最高でした。
花火は10分ほどでしたがその後に帆を立ててヨットクルーズがスタート!
ゆらゆらと風に乗ってとても気持ち良かったです。
ドリンクも飲み放題で私はビールを何本かいただき、お酒の飲めない友人はパイナップルジュースを飲みました。パイナップルジュースもとてもおいしかったです。
出発がほかの船より遅かったからか花火が終わった後は
ハワイの海が貸し切り状態でした。
(ほかの船は早くから出港して花火が終わったら帰港のようでした)
夜景もきれいで何もかもが感動のひとときでした。
次回ハワイを訪れた時はもう一度乗船したいと思います。
ありがとうございました。
| Rating: | |
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| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/09/29 |
Reviewed by: ちゅら
This was my second time on the Sunset Dinner Cruise, and it was great again. Unfortunately, the sunset was hidden by clouds, but the night view of the Waikiki hotel district from the ocean side was very beautiful. The last-minute reservation went smoothly, and there were no issues at all. I think it's a recommended tour.
サンセットディナークルーズは二度目でしたが
今回も良かったです。残念ながら夕日は雲に隠れて見えなかったけど海側から見るワイキキのホテル街の夜景はとても綺麗でした。急遽の予約でしたが送迎もスムーズでなんの問題もありませんでした。オススメのツアーだと思います。
| Rating: | |
|---|---|
| Packages: | アペタイザー&ドリンク飲み放題(2019年3月まで) |
| Attended as: | Friends |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/10/01 |
Reviewed by: vanilla
Since we had no plans this time, I thought I’d join in to see the fireworks on Friday night. Although we couldn't catch the sunset, we thoroughly enjoyed the fireworks. With all-you-can-drink options and the chance to enjoy the night view, I think it’s a great way to participate casually. Since it was the end of September, there were only us and one other group of Japanese people. The staff were friendly, and it was nice to enjoy a cheerful Hawaiian night.
今回は何も予定なしだったので、金曜の夜の花火でも見ようかなーと参加してみました。時間的にサンセットは見られませんが花火は堪能できました。飲み放題だし、夜景観賞できるし気軽に参加できていいと思います。9月末ということもあって日本人は私たちとプラス1組だけ。スタッフの方たちは感じいいし、ハワイの陽気な夜を楽しめていいかと思います。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/04 |
| Activity Date: | 2017/09/29 |
Tips and suggestions
Reply from activity provider
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Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service you expected.
I have confirmed the situation with the operating company on the day of the tour. As I reported in a separate email, there was heavy traffic due to bad weather, which caused delays in the pickup time. I apologize for making you wait for a long time at your travel destination, which must have caused you anxiety. I have requested that the company contact customers in advance if they are unable to arrive at the promised time. Additionally, I have strictly warned the operating company to provide a proper explanation and apology in cases where delays are unavoidable.
Regarding the meals, I have received a report from the operating company that they provided food according to the number of people, but I am very sorry to hear that you were not satisfied. I have conveyed your feedback directly to the operating company.
Lastly, due to the bad weather on the day, I understand that you could not enjoy the sunset cruise, and your mother had to stay outside for a long time in the bad weather, which must have been a difficult experience during your trip to Hawaii. The operating company reported that the captain and staff did their best to ensure that customers could enjoy themselves, but I deeply apologize for not being able to provide the expected level of service.
We take your words seriously and will work with the operating company to further improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
催行会社に当日の状況を確認いたしました。別途メールでもご報告させていただきましたが、当日は悪天候の影響もあり、交通渋滞が発生していたため、ピックアップ時間に遅れてしまったとのことでした。
ご旅行先にて長時間お待たせしてしまい、不安なお気持ちとさせてしまいましたことお詫び申し上げます。お約束のお時間にお伺いできない際はお客様に事前に連絡するよう要請いたしました。
なお、やむ終えず時間に遅れてしまった際はきちんとした説明と共に謝罪をさせていただくよう催行会社に厳重注意いたしました。
また、お食事についてですが、催行会社からは人数にあわせご提供させていただいたとのこと報告を受けておりますが、ご満足いただけなかったとのこと大変残念に思います。いただいたご意見はそのまま
催行会社に申し伝えました。
最後に、当日は悪天候のため、せっかくのサンセットクルーズをお楽しみいただけず、お母さまにおかれましては長時間悪天候の中外にいらっしゃったため体調を崩されてしまったとのことせっかくのハワイ旅行中にさぞつらいご経験だったかと存じます。
催行会社からは船長とスタッフが少しでもお客様にお楽しみいただけるよう最善を尽くしたと報告受けておりますが、期待通りのサービスの提供ができませんでしたこと深くお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム