Reviewed by: ぽんぽこ
We participated as a family.
The show had various types, including performances for men only, women only, modern styles, and introductions to Hawaiian royalty, so we were never bored. It was a bit amusing to see the same dancers come out multiple times in different costumes. According to a hula expert in our group, the level of hula was also very high.
The food was delicious, but when we were leisurely eating, they started clearing things away around 7 PM. (I wanted a second helping of watermelon...)
There were times when the timing of the table attendant didn't match up with our drink orders, but their service was very pleasant.
However, I felt the price was a bit high...?
家族で参加しました。
ショーは男性のみ、女性のみ、現代的なもの、ハワイの王族の紹介など何種類もあり、飽きることはありませんでした。同じダンサーが衣装を変えて何度も出てくるのはちょっと笑ってしまいました。同行のフラ経験者によると、フラのレベルも非常に高かったようです。
食事はおいしかったのですが、のんびり食べていると7時を過ぎた頃に片づけられてしまいました。(スイカのおかわりしたかった・・・)
テーブル担当のおじさんの来るタイミングがドリンク注文と合わなかったこともあったけど、対応はとても感じよかったです。
ただ、お値段はちょっと高かったかな・・・?
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2018/08/25 |
| Activity Date: | 2018/08/13 |
Reviewed by: haru
I booked a premium seat. Due to bad weather, the show was indoors, and the seat I was assigned was at the very end of a table among several in front of the stage, facing away from the stage at the back of a long table. It was neither the front row nor the second row as stated in the premium seat plan. There were also some troubles, and I couldn't enjoy it at all. The content of the show and the staff's response were also lacking. I might have had too high expectations just because it was at the Royal Hawaiian. After returning home, I contacted Veltra about the day's events, and they provided a discount refund. Veltra's response was quick and very good, which gave me peace of mind. Next time, I will book another Hawaiian show.
プレミア席で申し込みました。
天候が悪く屋内でのショーで、案内された席は、ステージ前に何列かあるテーブルのうち一番端のテーブルで、長テーブルの一番後ろのステージに背を向けた席でした。
プレミア席プランに記載されている最前列でも2列目でもありませんでした。
トラブルもあり全然楽しめませんでした。
ショーの内容もスタッフ対応もいまいちです。
ロイヤルハワイアンだからと期待しすぎていたのかもしれません。
帰国後、当日の内容をVeltraへ連絡したら料金の値引き返金をしてもらえました。
Veltraの対応は迅速でとてもよく、安心できました。
次回は他のハワイアンショーを予約します。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2018/07/11 |
Reviewed by: とおる
The show and dinner at the Royal Hawaiian were impressive and beautiful. The meal had a wide variety of options and was delicious. The staff was also very pleasant. Each person received three alcohol tickets, and soft drinks did not require tickets.
ロイヤルハワイアンでのショーと夕食、ショーは迫力があり、綺麗。食事はメニューが豊富、美味。 担当の方も感じ良かったです。アルコールチケット、一人三枚、ソフトドリンクはチケットいらずでした。
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Families |
| Posted on: | 2018/06/09 |
| Activity Date: | 2018/05/31 |
Reviewed by: oichan
I'm glad it was easy to participate. The illumination was beautiful. We had time to walk around, but since it was late at night, we took the bus back. It was a bit cold, so I thought it would have been good to bring something warm for the kids.
気軽に参加できて良かったです。
ライトアップはキレイでした。
歩いて回れる時間がありましたが、夜遅かったこともあり、私たちはそのままバスで帰りました。
ちょっと寒いので、子ども用にも、羽織れるものを持ってくれば良かったと思いました。
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2018/05/24 |
Reviewed by: さとちゃん
Since the premium seats were fully booked, I participated in the standard seats. It was a time of unusual weather with a lot of rain and clouds, but fortunately, it cleared up, and I was able to enjoy the show with a beautiful view of Diamond Head and the ocean. I was satisfied with the variety of entertainment, including singing, hula dancing, live ukulele performances, and a fire show. For those who have never seen a Hawaiian show, I think it's a great option to enjoy with family for a special occasion. There were also many children present.
プレミア席が満席だったためスタンダード席で参加。
異常気象で雨や曇りが多い時期でしたが、運良く晴れてダイヤモンドヘッド、海も綺麗に見える中でショーを楽しめました。
歌、フラ含めた踊り、ウクレレ生演奏、ファイヤーショーなどいろいろなものを楽しむことができ満足です。ハワイアンショーをまだ見たことが無い方は、何かの記念日などにご家族で利用するのもとても良いと思います。子供もたくさんいました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/05/07 |
Reviewed by: MaTaE
I was able to enjoy the show from the front and center seat☆
The hula was wonderful!! The food was delicious too!
I'm glad I could participate!
Thank you very much☆
一番前の真ん中の席でショーを堪能できました☆
素晴らしいフラでした!!食事も美味しかったです!
参加できて良かったです!
ありがとうございました☆
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/07 |
| Activity Date: | 2018/04/30 |
Reviewed by: らりらり
As expected, the food and service at the Royal Hawaiian are excellent. The staff is efficient, making it very pleasant to enjoy the experience. I had my small children, aged 4 and 6, with me, and they provided considerate service for the kids as well. It's a bit pricey, but the quality is satisfying.
さすがにです、ロイヤルハワイアンの料理とサービス。従業員もテキパキしていて、とても気持ちよく鑑賞できます。小さな4歳、6歳の子が一緒でしたが、子供に対しても気を使ったサービスをしてくれます。少し高いですが、満足のいく内容です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/27 |
| Activity Date: | 2018/03/19 |
Reviewed by: Al Schroeder
Show was great! Food was not warm and lacking in variety. This luau was very expensive so our expectations were high but it fell short.
| Rating: | |
|---|---|
| Packages: | Premium Seating |
| Attended as: | Couples |
| Posted on: | 2018/03/02 |
| Activity Date: | 2018/02/19 |
Reviewed by: Natalie
This definitely exceeded my expectations! The lights outside Honolulu Hale were beautiful but I didn’t even know about all the trees and decorations inside! Everything was gorgeous & so festive. The lights extended down the road & there was so much to do (food, rides, etc). I also enjoyed the trolley ride to and from because parking is of course minimal in the area. Would definitely go again!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families |
| Posted on: | 2018/01/22 |
| Activity Date: | 2017/12/30 |
Reviewed by: かわさん
I enjoyed participating in the bus tour of the illuminated city at night, which was a view I don't usually get to see! The double-decker bus offered a great view too✨ It can be a bit chilly, so it's better to bring a long-sleeved shirt!
ライトアップの夜の街をバスで走り、普段見れないシティだったので、楽しく参加出来ました!
バスも2階建てでとても良い景色でしたよー✨
少し寒いので、長袖は持って行ったほうがいいですねぇ!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2018/01/02 |
| Activity Date: | 2017/12/25 |
Reviewed by: Aimey R.
Overrated, but still fun to see the city from up high (especially with kids)
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/12/28 |
| Activity Date: | 2017/12/22 |
Reviewed by: CASEY
It was a nice and fun trolley ride with the kids to see the Honolulu City Christmas lights. Recommend it to anyone who wants to sit back, relax and listen to Christmas songs while enjoying the festive lights. I liked is especially that I didn't have to drive and look for parking which made the evening more enjoyable to spend with the kids.
Highly recommend this tour and buy yoir tickets thru this site. Fast and prompt notification on confirmations, etc.
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families |
| Posted on: | 2017/12/11 |
| Activity Date: | 2017/12/08 |
Reviewed by: aya
Since the premium seats were fully booked, I reserved standard seats. I arrived at the hotel just after 4:30 and lined up. Our seats were at the end of the second row from the front. The stage was positioned high, so it wasn't difficult to see. The male fire dance was impressive, and the female hula dance was very vibrant. I was able to enjoy a luxurious time with an ocean view backdrop.
プレミアム席が満席だったので、スタンダード席で予約しました。4時半すぎにホテルに行き、並びました。席は前から2列目の端でした。ステージが、高い位置にあるので、見にくいことはなかったです。男性のファイヤーダンスは、迫力がありました。女性のフラダンスもとても華やかでした。オーシャンビューバックに贅沢な時間を過ごせました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/14 |
Reviewed by: バーバラ
It was very sophisticated, and the children were able to have a fun time without getting bored. The food was delicious, and there were many drink options, which I thought was great. The situation at the Royal Hawaiian was excellent.
とても洗練されており、子供達も退屈することなく楽しい時間を過ごすことができました。食事も美味しく飲み物も種類が多く良かったように思います。ロイヤルハワイアンというシチュエーションが最高です。
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/31 |
| Activity Date: | 2017/03/20 |
Reviewed by: 匿名希望
The show at the Royal Hawaiian Hotel was elegant. However, it was quite cold at night, so a jacket is a must.
ロイヤルハワイアンホテルのショーだけあって、品がよかったです。
ただ夜はさすがに寒くて上着必須です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2017/02/21 |
| Activity Date: | 2017/02/20 |
Reviewed by: Joel
After finding parking ($12) rushed to locate the shuttle which started late because someone on another business had to go potty. Rode to downtown area where there was about 3 blocks of Christmas lights and then stopped to walk around a building with a few trees in it then back to wait on another late bus just to return to where we started. Huge disappointment for $25 and 3 hours I'll never get back.
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Couples |
| Posted on: | 2016/12/25 |
| Activity Date: | 2016/12/22 |
Reviewed by: Derek
Niu helped us to find the place and actually called to see it the trolley could wait for us! Thanks for a really nice time!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/12/21 |
| Activity Date: | 2016/12/18 |
Reviewed by: yukky
Despite being told to gather 15 minutes early and arriving on time, there was no guidance to the bus even after more than 30 minutes past the departure time, which frustrated the other participants as well. After waiting 40 minutes past the scheduled departure, we were finally directed to the bus and set off, but we only had about 25 minutes to see the City Lights.
The return bus didn't make us wait as long, but it was so crowded that we couldn't find a seat on the trolley and had to stand the entire time.
I couldn't enjoy it at all.
15分前集合という事で、時間厳守したにもかかわらず、出発時間を30分以上過ぎてもいっこうにバスへの案内がなく周りの参加者もイラついていた。出発時間を40分経過した後にバスに案内されてやっと出発したが、シティライツを見ることができる時間は、たったの25分程度…
帰りのバスはそれ程待たされはしなかったが、トロリーに座ることができないほどすし詰め状態で、ずっと立っていた。
全く楽しめなかった。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/20 |
| Activity Date: | 2016/12/17 |
Reviewed by: けいちゃん
Last time, I was so impressed that I signed up again, but the meals that were previously served at the table changed to a buffet style, and the content of the show was also lacking. I think it's time to graduate from this place.
前回、感動したのでまた申し込んだが、食事は席にサービスしていたのが、ビュッフェスタイルになり、ショーの内容もいまいちであった。もうここは卒業しようと思った。
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Families |
| Posted on: | 2016/12/16 |
| Activity Date: | 2016/12/12 |
Reviewed by: ピッキー
I've participated in luaus multiple times, and in just two hours, you can learn about Hawaii's history through an engaging show. An elderly American couple from the mainland celebrated their 45th wedding anniversary and came on a commemorative trip with their daughter and her husband. The husband raised his hand to report this to the host, and everyone congratulated them—typical of America! But I think there were only about two other Japanese couples besides us? We forgot that we were foreigners (laughs).
何度もルアウに参加していますが、2時間でハワイの歴史が分かる、そして飽きないショーの展開、お隣のメインランドからいらしたアメリカ人の老夫婦は、結婚45年記念に、娘さんご夫婦と記念旅行に来られたそうで、司会者に旦那様が手を挙げて報告、皆んなでおめでとうの嵐、流石アメリカだ!でも日本人は私達以外には2組ぐらいだったかな?私達が外人なのを忘れていました(笑)
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2016/12/10 |
| Activity Date: | 2016/11/14 |
Reviewed by: Tatiana Johnson
Had a great time at the Royal Hawaiian luau this week. It was much more than simply hula dancing and a fire show. The performances were short acts telling the story of the Hawaiian culture and history through song and dance. I could feel the passion for Hawaii in the host of the evening as he was setting the scene for each act. Interestingly, he was one of the actors in the original Hawaii 5.0!
Before the show started, it was fun to learn and actually see the process of how Hawaiian people made the material for their clothing. It was actually made of out sticks!
Food was plentiful and tasty with lots of variety. Highly recommended experience. The setting was beautiful on the lawn with the beach and an amazing view of Diamond Head in the background. A very special evening!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/12/01 |
Reviewed by: mcavalheiro
What a wonderful evening. Perfect location, beach front right at the heart of Waikiki, with a beautiful views from Diamond Head. The Royal Hawaiian Hotel is the most tradition hotel in Waikiki, the staff is very friendly and always ready to help you.
Before the dinner and the show start you can learn more about Hawaiian traditions. The buffet has a big variety of dishes and the food was very tasty. The drinks were very good too.
The storytelling of the show is very interesting they talk about Hawaiian history starting when the first Polynesians arrived, passing by the Royalty time and until it became the 50th state. The dancers and the singers are fantastic!
Great evening under the starts, good food and friends. I would definitely come back again and I I recommend Aha Aina Luau to everybody!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/11/28 |
Reviewed by: チャラン・ポロン
In short, it's a tour that takes you by bus to a Christmas night festival in Hawaii. For those who are unsure about the bus ride back and forth, taking this bus from Waikiki to the city makes it a fun experience. There are many white people on the bus and once you arrive, so you can really enjoy the foreign atmosphere, which is a hidden charm. There are some small stalls, but it's not the kind of place where you can eat a lot, so it's safer to have a meal beforehand. After returning, there weren't many places to eat open in Waikiki either.
簡単に言えば、ハワイのクリスマスの夜のお祭りにバスで連れて行ってもらうツアーです。
ただ、行き帰りのバスに自信がない人は、ワイキキから市中までこのバスで連れて行ってもらうと楽しく行けますね。バスの中も着いてからも、白人の方がたくさんいるので、え?っと思うくらい外国気分を満喫できるのも、隠れた魅力ですね。ちょっとした出店は出るのですが、ガッツリ食べれる感じでもないので、事前に腹ごしらえをして参加した方が無難です。帰ってきてからはワイキキでも、あまり食べるところが空いてませんでした。
Thank you for participating in the Waikiki Trolley Holiday Light Tour. Some may feel that the city's illuminations are lacking compared to those in Japanese cities, but we hope you enjoyed the Hawaiian-style Christmas with the palm tree lights, the Aloha Santa couple, and decorations of marine life. We would be delighted if you choose to join us again in the future. From all the Waikiki Trolley staff.
この度はワイキキトロリーホリデーライトツアーにご参加いただきありがとうございました。街のイルミネーションは日本の市街に比べてしまうと物足りないと感じてしまう方もいらっしゃるかしれませんが、ヤシの木のライトアップやアロハのサンタ夫婦や海の生物のデコレーションなどハワイらしいクリスマスをご満喫いただければ幸いです。また機会がございましたらぜひご利用ください。 ワイキキトロリースタッフ一同
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/11/26 |
| Activity Date: | 2015/12/24 |
Reviewed by: pamela
great experience. my daughter and I attended for her birthday and she was delighted.
| Rating: | |
|---|---|
| Packages: | Premium Seating |
| Attended as: | Families |
| Posted on: | 2016/11/25 |
| Activity Date: | 2016/10/24 |
Reviewed by: はらたけゆい
I went with three people, and when my two friends stepped away, the people around me kindly spoke to me. Everyone was considerate of me being alone, and it turned into a fun dining experience. The stage was amazing! The food and drinks were excellent! It was a bit pricey, but I enjoyed it thoroughly.
私は3人で行ったのですが、友達2人が席を外した時に周りの外人さんが私に優しい声かけをしてくれました^_−☆
みんな1人になった私を気遣い楽しい会食になりました
ステージも最高!食事も飲み物も最高!少し高いですが十分に楽しめました
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Friends |
| Posted on: | 2016/05/26 |
| Activity Date: | 2016/05/23 |
Reviewed by: Mister
First off we got to ride on a double decker bus with Christmas lights strung on the roof which was not expected because of the title. That was definitely a pleasant surprise. The trolley picked up me and my girlfriend in Waikiki and took us through down town honolulu to see Christmas lights that you probably wouldn't park and walk to look at. The driver also acted as a tour guide talking on the speaker about the history of some of the buildings. Then we circled through to the big Santa and Mrs. Claus statue and the bus dropped us off for half an hour to walk around. Got picked up and dropped off at the same location we started off. No complaints at all.
Mahalo for your review. I agree! The Waikiki Trolley is a convenient way to see the Honolulu City Lights and Honolulu Hale during the holidays. We're glad you had a great time. Hope to see you again next year. Aloha!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Couples |
| Posted on: | 2016/02/14 |
| Activity Date: | 2015/12/21 |
Reviewed by: Traveler
This was the best way to see the Honolulu Xmas Lights.... no traffic to deal with, no having to look for parking, a friendly driver, xmas lights on the bus and xmas music playing! The bus ride (a double decker!) was the best part of the entire tour!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families |
| Posted on: | 2016/01/18 |
| Activity Date: | 2015/12/22 |
Reviewed by: Travelmom
This was the second year we took this tour. The check in crew, driver of the bus, and narrator were very friendly and courteous. It was a fun time for my family and I !
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/09 |
| Activity Date: | 2015/12/14 |
Reviewed by: Melanie
It was a little hard to find the meeting spot, and the description of the tour didn't match what actually happened. First, I thought we would be on a smaller, old-fashioned trolley. We actually rode on a double-decker tour bus, and the fumes were awful on the lower level. The description of the tour said that we would make 2 circuits around Waikiki to see the lights and made no mention of getting off the bus at any time. But, we actually stopped at the extremely crowded Honolulu City of Lights for 30+ minutes, which I was not expecting.
Happy New Years Melanie!
Thank you for taking the time to tell us about your experience with our Holiday Lights Tour. We were not clear enough in letting customers know that
they would be in double decker vehicles. We sincerely apologize. (The name of our company is The Waikiki Trolley but we actually have many types of
vehicles.)
Where did you read the description of our tour? Was it on our web site? The stop at Honolulu Hale is the highlight of this tour so I am concerned where
we missed that in the description you read. We really do appreciate you letting us know these things so we can continually improve.
If you could respond to jlawson@waikikitrolley.com that would be great!
Sincerely,
The Waikiki Trolley Team
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/23 |
Reviewed by: かおる
I ended up spending Christmas in Hawaii, and since I was there, I booked this tour. I mistakenly went to the wrong meeting place and had to explain the situation to the tour company in my limited English. Fortunately, they responded quickly, and everything turned out fine, but I felt sorry for the other tour guests for the inconvenience.
The illumination felt a bit subdued. It might be more extravagant in Japan, but I think it's a nice way to enjoy Christmas in Hawaii.
ハワイでクリスマスを過ごすことになり、せっかくなので、このツアーを予約しました。
待合せ場所を間違えてしまい、つたない英語で事情を催行会社に電話で伝え、迅速に対応していただいた結果、事なきを得ましたが、他のツアー客の皆さんにご迷惑をかけ、申し訳なかったです。
イルミネーションは、控えめかなと感じました。もしかしたら日本の方が派手かもしれませんが、ハワイでのクリスマスを満喫するにはいいと思います。
Dear Kaoru,
Thank you for using the Holiday Lights Tour. I apologize for the miscommunication regarding the meeting point. The Honolulu City Lights is an event that local people look forward to every year during this season. While it may feel lacking compared to the extravagant illuminations in Japan, I hope you were able to enjoy the Christmas atmosphere in Hawaii, including Santa and the various stalls. Mahalo!
Waikiki Trolley Staff
かおる様
ホリデーライトツアーのご利用ありがとうございました。待ち合わせ場所の説明がきちんと伝わっておらず申し訳ございませんでした。ホノルルシティーライトは毎年ローカルの人々も楽しみにしているこの時期だけのイベントです。日本の豪華なイルミネーションとは比べてしまうと物足りなさを感じてしまうかもしれませんが、サンタ夫婦や出店などハワイでのクリスマスらしい雰囲気も含めてお楽しみいただけたらと思います。 マハロ! ワイキキトロリースタッフ
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/25 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant delay of the trolley, which prevented you from fully enjoying the tour.
We have confirmed the details with the local operating company. On that day, there was a major scheduling error on their part, which caused a considerable delay for the 19:00 service that you were scheduled to join. We are truly sorry that due to this oversight, you were unable to enjoy the City Lights as originally planned. We understand that while waiting for the trolley, you may have felt anxious as time passed without any updates. Additionally, we apologize for the discomfort caused by the extremely crowded return bus.
We have also sent you a separate email with further information, and we would appreciate it if you could take a moment to check it.
We take your feedback seriously and will strive to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
Best regards,
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございました。
しかしながら、トロリーの大幅な遅れにより、十分にツアーをお楽しみいただけず、大変申し訳ございませんでした。
今回の内容を現地催行会社に確認させていただきました。当日は催行会社側の配車ミスによりお客様がご参加された19:00の便にかなりの遅れが出てしまったとのことでございます。手配不備による遅れにより、楽しみにされていたシティ・ライツを当初の予定通り御覧いただけず誠に申し訳ございませんでした。トロリーをお待ちいただいた間、ご案内のないまま時間がすぎてしまい不安なお気持ちだったかと察します。また、帰りのバスが非常に混雑しておりご不快なお気持ちにさせてしまいましたこと、お詫び申し上げます。
別途メールでもご案内させていただいておりますのでご確認いただけましたら幸いです。
お客様からのお言葉を真摯に受け止め、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム