Reviewed by: Yuma
We chartered a limousine for our family trip to Hawaii with seven people across three generations. We took longer than expected to get through immigration and ended up being about 15 minutes late, but they kindly waited for us. The driver spoke Japanese and took many group photos in front of the limousine. The elementary school-aged children and our parents were very happy, so I'm glad we made the reservation. I would like to book again when we go to Hawaii as a family.
3世代7名のハワイ旅行にリムジンをチャーターしました。イミグレーション通過に時間がかかり集合時間から15分ぐらい遅れてしまったのですが、快く待っていてくださいました。運転手は日本語の喋れる方で、リムジンの前で集合写真もたくさん撮ってくれました。
小学生の子供や両親もとても喜んでくれたので、予約してよかったなと思います。また家族でハワイ行く際は予約したいです。
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】空港 → ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2026/01/17 |
| Activity Date: | 2025/12/26 |
Reviewed by: TAKEちゃん
After arriving at Daniel K. Inouye Airport, once everyone is gathered, I will contact the bus company operator by phone, and the bus will come to pick us up in about 10 minutes. When I call, I will provide the reservation name, and they will inform me of the bus number assigned to us. If there were Japanese language services available, it might be easier for more people to use the service.
ダニエルKイノウエ空港到着後、全員が揃ったのを確認してバス会社オペレーターで電話で
連絡しますが、約10分程でバスがお迎えに来てくれます。
電話した時、予約の名前を伝えると担当のバスの番号を教えてくれます。
日本語サービスがあればもっとたくさんの方が利用しやすいかもです。
当日の道路事情によりますがH1ルート(FREE WAY)より一般道でワイキキへ入る方が
道中楽しめると思います。
| Rating: | |
|---|---|
| Packages: | デラックスゴールド(58人乗り)プラン/ 空港⇒ホテル |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2026/01/05 |
| Activity Date: | 2025/05/21 |
Reviewed by: ちけし
It's just a means of transportation, but for those who want to enjoy a slightly unrealistic daily life, isn't it the best? I took a somewhat old Chrysler from the airport to the hotel, and on the way back, I enjoyed a Cadillac.
ただの移動手段ですが非現実的な日常を少しでも満喫したいと思っている方にとっては最高ではないでしょうか。私は空港からホテルまで少し古いですがクライスラーで帰りはキャデラックで楽しみました。
I think it's an experience that can only be had in Hawaii, so I plan to sign up again next time.
ハワイでしか体験できないと思うとまた次も申し込む予定です。
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】空港 → ホテル |
| Attended as: | Families |
| Weather: | Rainy |
| Posted on: | 2026/01/04 |
| Activity Date: | 2025/12/29 |
Reviewed by: NON
I was a bit anxious because I arrived right at the meeting time, but it was a great experience! Please be sure to try it out!
待ち合わせ時間ギリギリに到着されたので少しハラハラしましたが、とても良い体験ができました!是非体験してみてください
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】ホテル → 空港 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/12/13 |
| Activity Date: | 2025/01/05 |
Reviewed by: だいふくん
I used the service for both my arrival and departure, and the same driver assisted me. On the way to my destination, there was a significant delay due to a major traffic jam at immigration, but the driver remained courteous throughout and even took a photo before I got in the car.
For the return trip, I was about 15 minutes late due to a misunderstanding of the pickup point, but the driver recognized me and immediately greeted me when he saw me. He also helped with my child getting out at the airport and said goodbye, providing the same gentlemanly service as before, which left a very good impression on me.
On the other hand, the person who answered the phone (who I believe was the same as the one for both trips) seemed to take my delay poorly, and I got a rather brusque impression from them. Additionally, regarding the misunderstanding about the pickup point on the return trip, I tried to ask how I should have confirmed the details through the website or email to have the correct understanding, but I received vague answers (it would have been fine if they had just said they didn’t know, but perhaps that’s different from what I’m used to in Japan). This left me feeling confused due to the gap between the courteous driver and the phone representative.
往復利用で、同じドライバーの方が対応してくださいました。
往路はイミグレの大渋滞でピックアップ時間を大幅に遅延してしまいましたが、ドライバーの方は終始紳士的に応対してくださり、乗車前に写真まで撮ってくださいました。
復路もピックアップポイントの認識誤りで15分ほど遅れてしまいましたが、顔を覚えておられたのか、私を見つけるとすぐにドライバーの方から声をかけてくださり、また空港でも同行した子どもの下車を手伝ったりバイバイしてくれたりと、往路と同様に紳士的に応対してもらいとても良い印象を受けました。
一方で、電話応対してくださった方(こちらも往復同様の方のように思います)は私が遅れたことに対し気を悪くしたのか、刺々しい印象を受けました。また復路でのピックアップポイントの認識誤りについても、Webやメールなどどこをどう確認すべきだったのか私自身正しい認識を持とうと質問を投げかけたものの、的を得ない回答に終始する始末で(分からないならそう言ってもらって構わないのですが、そこは日本とは違うところなのかもしれません)、紳士的なドライバーの方とのギャップに戸惑ってしまいました。
If you are using a hotel with restrictions on transportation or during busy immigration periods, be sure to check and consider carefully.
イミグレが混み合う時期や送迎に制約のあるホテルを利用される方はよく確認し検討を。
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】ホテル → 空港 |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/11/03 |
| Activity Date: | 2025/11/02 |
Reviewed by: TEAM AMO
ROYAL STAR WAS REALLY EASY TO WORK WITH, ON TIME AND RELIABLE AND WORK GREAT FOR MY TEAM OF 26 GETTING US TO AND FROM THE AIRPORT AND HOTEL . SMOOTH RIDE AND FRIENDLY PEOPLE.
Aloha! Thank you for your wonderful review. We are happy you all great time with our drivers and that you enjoyed your trip to Hawaii. We grateful to part of your wonderful experience. I'll be sure to share with our drivers as it motivates us to do better every day. We hope to see you back in our island again in future. - Royal Star Hawaii Team
| Rating: | |
|---|---|
| Packages: | [Arrival] Deluxe Gold Temsa Motorcoach (up to 34 passengers) |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/10/22 |
| Activity Date: | 2025/10/20 |
Reviewed by: TomN
I requested round-trip transportation for two people from the airport to the hotel in Waikiki.
First, for the outbound trip, I was able to meet the welcoming SUV right away, and the cheerful driver (who spoke English) made for a pleasant journey.
For the return trip, I requested a pickup from a different hotel, and to my surprise, I was picked up in a stretch limousine by a driver who spoke Japanese. It was a comfortable ride to the airport, making for a nice conclusion to my trip.
空港から、ワイキキのホテルまで、往復の送迎を、二名乗車でお願いしました。
まず、往路は、出迎えの車(SUV)ともすぐに会えて、かつ、明るい感じの運転手さん(英語)で、気持ちよく移動できました。
復路は、異なるホテルでのピックアップをお願いし、驚いたことに、ストレッチリムジンで、日本語を話す運転手さんでした。 心地よく、飛行場まで移動でき、旅の最後の締めくくりも快適でした。
Certainly, while it may be more expensive compared to taxis or shuttle buses, I believe the comfort and convenience you gain make it worthwhile.
確かに、タクシーやシャトルバスに比べると高価にはなりますが、得られる快適性、便利さは、推奨できると思いました。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/10/19 |
| Activity Date: | 2025/09/25 |
Reviewed by: BOB
Wonderful driver, on time, and professional, with my party. Highly recommend them!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Luxury Mini Bus (up to 20 passengers) |
| Attended as: | Families with Young Children |
| Weather: | Rainy |
| Posted on: | 2025/10/08 |
| Activity Date: | 2025/10/06 |
Reviewed by: ぶ〜
It felt like a scene from a movie. I was surprised to see such luxurious cars that I would never ride in Japan. I want to ride in one again when I go to Hawaii.
映画で見る光景が自分にという感じでした。日本ではまず乗れない豪華な車でビックリでした。またハワイに行くときは乗りたいと思います。
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】ホテル → 空港 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/10/04 |
| Activity Date: | 2025/08/23 |
Reviewed by: ぽんちゃんパパ
The welcome was great, as upon arrival, the vehicle was upgraded from an SUV to a limousine, which really boosted my excitement!! They also picked me up earlier than scheduled for the return trip, which was very nice. I will definitely use this service again!
出迎えは到着すると車の都合でとSUV→リムジンにグレードアップされており、テンション爆上がりでした!!帰りも時間よりも早めにピックアップしてもらってとても良かったです。また利用させていただきます!
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/09/27 |
| Activity Date: | 2025/09/06 |
Reviewed by: かちかち
The person who assisted me was kind. In my case, the same person was there for both the outbound and return trips. I recommend it. On the way back, it was a large limousine.
担当していただいた方が親切でした。
私の場合は往復とも同じ方でした。
おススメです。
帰りは大型リムジンでした。
(エアコン故障していて暑かった)
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/13 |
| Activity Date: | 2025/08/21 |
Reviewed by: BEAN
As a final surprise for our trip, we used a limousine from the hotel to the airport. While you don't see them as often in the city as you used to, seeing one in person was overwhelming with its pure white ultra-long body, and it looked fantastic against the backdrop of our accommodation, the Pink Palace. We chose a more affordable car, a Chrysler 300C, so it's true that the model is a bit old, but everyone was surprised and delighted. I highly recommend choosing a private transfer.
旅の最後のサプライズとして、ホテルから空港までリムジンを利用しました。昔ほど街中では見かけなくなりましたが、実際見ると真っ白な超ロングボディに圧倒され、宿泊先のピンクパレスとの映えがスゴイ。選んだリムジンは、安価なクルマを予約しましたが、クライスラー300Cなので、車種が旧いのは否めませんが、全員が驚き喜んでもらえました。貸切送迎を選ぶならお勧めです。
I am an English driver, but since it's just for pick-up and drop-off, I don't think there will be any problems.
英語ドライバーですが、送迎だけなので、ほぼ問題ないとおもいます。
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】ホテル → 空港 |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/09/04 |
| Activity Date: | 2025/09/02 |
Reviewed by: mana
As soon as I arrived in Hawaii, I was taken to the hotel, and for the return trip, I was taken from the hotel to the airport, which made my travel hassle-free and easy. The driver was kind, and it was nice to chat during the ride. I think I will request this service again when I come to Hawaii.
ハワイに着いてすぐにホテルまで送ってもらい、帰りはホテルから空港に送ってもらって、移動に手間をかけずにすみ楽チンでした。送迎の人も優しく移動中もいろいろ話が聞けてよかったです。ハワイにきたらまたお願いしようと思います。
I think round-trip transportation is more comfortable than one-way.
片道より往復送迎のほうが気持ちが楽だと思います。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/07/27 |
| Activity Date: | 2025/07/24 |
Reviewed by: しるく
The pickup time was originally set for 10:30, but I received a call the day before saying it would be 10:35. On the day of, I got another call saying it would be delayed by another 3 to 4 minutes. I waited a long time at the car drop-off area, and the hotel bellboy was concerned and called the service company, who said, "They will be there soon." In the end, the car arrived at 10:49. The car was comfortable and I was satisfied, but I would like them to stick to the scheduled time.
ピックアップ時間、当初10:30でしたが前日お電話で10:35になるとのことでした。当日さらに3〜4分遅れると電話あり。車寄せで長い時間待っていたので、ホテルのベルボーイさんが心配してくださり、手配会社に電話をかけてくださって「もうすぐ来る」とのこと。結局車が到着したのは10:49でした。
車は快適で満足でしたが、お時間は守っていただきたいです。
Please be careful about the pickup time.
ピックアップ時間要注意です。
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】ホテル → 空港 |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/06/24 |
| Activity Date: | 2025/06/22 |
Reviewed by: しるく
In Tokyo, it's really hard to get around; after all, heading to the hotel in a limousine feels great. The driver was friendly, and I'm satisfied.
東京ではとても乗れません、やっぱりリムジンでホテルへ向かうのは気分が良いです。ドライバーさんもフレンドリーで満足です。
Experiencing things you can't do in your everyday life is the essence of travel! I highly recommend a limousine.
普段出来ない体験をするって旅の醍醐味!リムジンお勧めです。
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】空港 → ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/21 |
| Activity Date: | 2025/06/18 |
Reviewed by: MUGIちゃん
The driver was waiting more than 30 minutes before the scheduled time at the pickup location, which allowed for smooth group coordination and baggage loading. At Honolulu Airport, the lobby was divided into two areas, but thanks to the meeting with the driver on the day, we were able to manage two stops without mixing up the baggage, which was a great help. We go to Honolulu with about 50 people every year, so we would like to continue using your services in the future. Thank you very much!
配車場所で時間より30分以上前に待機してくれていたので
グループの誘導やバゲッジの積込もスムーズにできました。
ホノルル空港ではロビーが2カ所に分かれていましたが
当日ドライバーさんとの打合せで2ストップ バゲッジもMIX’d UP
することなく大変助かりました。
毎年50名くらいでホノルルへ行きますのでこれからもお願いしたいと思います。
ありがとうございました!
There are many buses that are similar, so please check the bus number in advance. It seems that the decision is made the night before, but there may be changes, so it's a good idea to confirm (by phon
同じようなバスがたくさんありますので
バスナンバーを事前に確認してください。前夜に決定するらしいのですが
変更になることもありますので当日の朝07:00以降に確認(電話)するとよいです。
| Rating: | |
|---|---|
| Packages: | デラックスゴールド(58人乗り)プラン / ホテル⇒空港 |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/06/18 |
| Activity Date: | 2025/05/22 |
Reviewed by: まるは
I arrived in Honolulu in the morning, and even though I was tired, I came later than my reservation time. Isn't it common to wait a little before the scheduled reservation time since there’s a possibility that the arrival flight could be earlier? It doesn’t match the price.
朝方着のホノルルで疲れてるのに予約時間より遅れてきた。
到着便が早まる可能性もあり、普通予約時間の少し前には待機が当たり前では?
値段に見合わない。
Thank you for your message.
Normally, I am on standby near the airport a little while before.
Although I was delayed due to a traffic accident and previous delays,
I sincerely apologize for the great inconvenience caused.
Trans International
ご連絡ありがとうございます。
通常は少し前に空港近くでスタンバイをしております。
交通事故や前の遅れで遅れてしまったとは言え、
大変、ご不便をお掛けして誠に申し訳ございませんでした。
Trans International
| Rating: | |
|---|---|
| Packages: | 【車種:クライスラー】空港 → ホテル |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/05/07 |
| Activity Date: | 2025/05/05 |
Reviewed by: takalanikai
What I liked: The excitement I felt when the Escalade limousine, so different from everyday life, arrived at the meeting point, and the comfortable ride made me look forward to the upcoming stay for sure! I was also glad that we could take a commemorative photo at the beginning.
What I was concerned about: Those with knowledge might find it a bit concerning, but since we take a different route to Waikiki than regular cars, we end up spending a little longer in the vehicle, for better or worse.
Impression: Overall, I think this is a tour where you can truly experience a sense of specialness. The driver was friendly, and at the end, he said, "We look forward to your return," which makes me want to come back again.
良かったこと:日常生活からかけ離れたエスカレードリムジンが集合場所に現れた時の気持ちの高揚と、快適な乗り心地にこれから始まる滞在が楽しみになること間違いなし!最初に記念写真も撮って頂けて良かったです。
気になったこと:知識のある方は気になるかもしれませんが、普通車とは異なる経路でワイキキまで行くため、良くも悪くも車に少し長く乗ることになります。
感想:とにかく特別感を味わうことの出来るツアーだと思います。運転手の方も気さくな方で、最後に「またのお帰りをお待ちしています」と言われたので、また帰りたいと思います。
This car can accommodate many passengers, making it ideal for trips with large groups, such as three generations traveling together.
たくさん乗車できる車なので、3世代での旅行など大人数での利用がおすすめです。
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】空港 → ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/02/12 |
| Activity Date: | 2025/02/07 |
Reviewed by: あおちゃん
We were pleasantly surprised upon arriving in Hawaii. Eight of us across three generations, from adults to children, were all thrilled. We were able to experience a luxurious feeling that we can't have in Japan. The pickup was prompt, and they were very accommodating with taking commemorative photos. The interior of the vehicle was very clean, and the neon lights were beautiful! The driver's Japanese was even better than that of a native speaker, and the driving was smooth, kind, and reassuring. I would definitely like to request this service again.
ハワイ到着してすぐのサプライズに
3世代 8人 大人から子供まで 大喜び
日本ではできないリッチな気分を味わうことができました。
ピックアップも早くて 記念写真も気軽に対応してくださいました。
車内はとても清潔 ネオンライトもきれい!
運転手の方の日本語は日本人以上に上手で
運転もスムーズ、親切丁寧で安心できます。
また是非お願いしたいです。
You can experience a luxurious feeling that you can't have in Japan with a long car.
長~い車、日本ではできないリッチな気分を味わうことができます。
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】空港 → ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/02/02 |
| Activity Date: | 2024/12/31 |
Reviewed by: Hawaii
We, who are not good at English, were nervous about the conversation issues, but the driver was very kind and fluent in Japanese, which made us feel at ease. Also, we arrived earlier than the scheduled time, but since they came early, we were able to head to our destination hotel without any waiting time.
英語が苦手な私たちは会話問題でドキドキしていましたが、ドライバーの方はとても親切で日本語がペラペラだった為安心しました。
また、予定の到着時刻より早く到着しましたが、早めにきてくださり待ち時間なく目的のホテルまで向かうことができました。
| Rating: | |
|---|---|
| Packages: | 【車種:キャデラック・エスカレード】空港 → ホテル |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/01/03 |
| Activity Date: | 2024/12/26 |
Reviewed by: koimari
I used the round trip service from the airport to the hotel. Since it was just two adults, I was unsure whether to share a ride, but I was able to request a pickup at my preferred time, so there was no waiting time and I could use the time effectively. The drivers were different for the outbound and return trips, but both were polite, so I’m glad I chose this service. I would like to use it again.
空港ーホテル往復を利用しました。
大人2人だけなので乗り合いにするか迷いましたが迎えが希望時間で申し込めた
ので待ち時間などなく有効に使えました。
ドライバーさんも行き帰り別の方でしたがどちらも丁寧な方でしたので頼んで
良かったです。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Couples |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/21 |
Reviewed by: 旅行大好き♡
I was able to enjoy a luxurious time while taking in the scenery from the airport to Waikiki. Since it was private, I could maximize my time in Honolulu without wasting any, which was very nice.
空港からワイキキまで、景色を楽しみながら、優雅な時間を過ごすことができました。プライベートなので、無駄な時間を使うことなく、ホノルル滞在の時間を最大に持つことができたので、とても良かったです。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/片道】空港 → ホテル |
| Attended as: | Families |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/10/11 |
Reviewed by: ゴルフ好きのおじさん
I would like to express my gratitude to Ali from Pakistan for the round-trip transfer between the hotel and the airport, as well as the transfers to the golf course and shopping guidance. Thank you very much. I appreciate all the thoughtful care you provided. I look forward to your assistance during my next visit to Hawaii.
この度はホテル〜空港間の往復送迎、さらにゴルフ場への送迎やお買い物の案内等々、パキスタン出身のアリさんには大変お世話になりました。ありがとうございました。
全てに行き届いた気遣いをしていただき感謝しています。
また次回のハワイ訪問時も宜しくお願い致します。
| Rating: | |
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| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Friends |
| Posted on: | 2024/09/27 |
| Activity Date: | 2024/09/18 |
Reviewed by: 家族で参加
I used this service for a round trip from the airport to my hotel in Waikiki. Although my arrival was delayed, when I contacted them just outside the arrival lobby, the driver came to meet me within a few minutes. For the return pickup, they surprised me, and I ended up with wonderful memories.
空港からワイキキのホテル往復で利用しました。
到着時間が遅れましたが、到着ロビーを出たところで連絡したら数分でドライバーがそこまできていただきました。帰りのお迎えの際はサプライズもしていただき、最後に素敵な思い出ができました。
| Rating: | |
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| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Posted on: | 2024/09/14 |
| Activity Date: | 2024/08/21 |
Reviewed by: Carlie
Very satisfied from beginning to end.
Andrea contacted me upon arrival then greeted & escorted us to our driver with a smile. She was very friendly, helpful, & grateful.
Our driver was also awesome, personable, courteous & knowledgeable. He gave us some good recommendations and advice as tourists. So sorry I forgot his name. The SUV was spotless & comfortable. Our driver was also a conscientious driver and got us to our hotel safely and in a timely manner. No issues; very satisfied & will definitely use in the future. Thanks a bunch!
Thank you very much for the kind words and we will look to see who your driver was so we can also convey the nice message.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Lincoln Town Car Sedan (1-3 passengers) |
| Attended as: | Couples |
| Posted on: | 2024/09/11 |
| Activity Date: | 2024/09/09 |
Reviewed by: yaiyai
We requested transportation for six people from the airport to our hotel in Waikiki. The driver was fluent in Japanese and was very friendly, saying, "You can take your time to smoke if you'd like." He also took photos for us in front of the limousine, providing excellent service throughout!
空港からワイキキのホテルまで6名でお願いしました。ドライバーさんは日本語ペラペラで喫煙には「ゆっくり吸って来ていいですよ〜」と気さくに対応していただいたりリムジンの前で写真をとってくれたりと終始明るくサービス満点でした!
| Rating: | |
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| Packages: | 【車種:キャデラック・エスカレード】空港 → ホテル |
| Attended as: | Families |
| Posted on: | 2024/08/31 |
| Activity Date: | 2024/08/11 |
Reviewed by: Jakki
When I made the reservation, the confirmation I received indicated that the pickup time was set for 30 minutes after the flight arrival time. Considering the time it takes to pass through immigration and collect luggage, I thought it was impossible, so I inquired about it. I was reassured with a response that they would take the arrival time into account for the pickup. However, on the day of the pickup, I received a call from the transportation company saying that they had to wait so long that an additional fee would normally apply, and they asked me to give a tip to the driver. I felt disappointed because they set the pickup time without consulting me, and even though I had contacted them in advance, it felt like they were implying I should not expect any additional charges.
予約を入れた際に頂いたconfirmation に迎えの時間が、飛行機到着時間の30分後になっていた。どう考えてもイミグレーションの通過時間や荷物受取を考えると不可能と思い問い合わせすると、ちゃんと到着時間を考慮して迎えに向かうので問題ないとの解答を得て安心しました。が、当日、送迎会社の方から電話があり、本来なら追加料金がかかるくらい待たされたから、ドライバーにチップを上乗せして欲しいと言われました。勝手に迎え時間をセットし、こちらは事前に連絡していたのに、なんだか恩着せがましく追加料金は無しにと言われて残念な感じがしました。
Dear Jakki,
I sincerely apologize for any discomfort we may have caused you. Since I am not aware of how many hours it has been since your pickup time, my response will be limited.
I believe I informed you about the additional charges because sometimes customers are unable to come out due to their circumstances. I will reconsider how we communicate this to our customers. Thank you for your feedback.
Recently, we have had customers who are able to come out in 30 minutes, so I think we adjusted to that timeframe.
When you use our services next time, please note that it is possible to change the time even after confirmation. I would appreciate it if you could contact us.
I apologize for the delayed response, and I look forward to continuing to serve you.
Best regards,
Keiko
Trans International
Jakki さま
この度は、不快な思いをさせてしまい申し訳ございませんでした。
お迎えのお時間から何時間だったのか私が把握していない為、
お答えが以下になってしまいます。
たまにお客様のご都合で出て来られない方がいらっしゃたりする為、
追加料金のお知らせをしたのだと思います。
お客様に対するお伝え方を今一度、考えたいと思います。
ご指摘ありがとうございます。
最近は30分で出てくるお客様がいる為、
その時間に合わせたのだと思います。
次回ご利用していただける際は、
コンファームの後からでも時間の変更は可能ですので、
お手数ではございますが、ご連絡くだされば幸いです。
お返事が遅くなりましたが、
これからもどうぞよろしくお願い致します。
Keiko
Trans International
| Rating: | |
|---|---|
| Packages: | 空港 → ホテル(車種:クライスラー) |
| Attended as: | Families |
| Posted on: | 2024/01/03 |
| Activity Date: | 2024/01/01 |
Reviewed by: Kazy
I arranged a limousine from the airport to our accommodation as a surprise for my parents, who have always said they want to ride in one every time they see a limousine in Hawaii.
As soon as we arrived, the driver contacted us, and there was almost no waiting time before he came to pick us up. Since we had a lot of luggage, including suitcases, it was very helpful to have a large vehicle to take us to Waikiki.
The service and ride quality were excellent. I think it's a great service to kick off our stay in Hawaii. The spacious and private riding experience was wonderful.
一度は乗ってみたい!と毎年ハワイでリムジンを見るたびに言っていた両親に空港から滞在先までのリムジンをサプライズで手配しました。
到着後すぐにドライバーさんから連絡が入り待ち時間はほぼない状態ですぐにお迎えに来ていただけました。
空港到着時はスーツケースなど荷物が多いので大きい車でワイキキまで送迎いただけるのはとてもありがたかったです。
サービスも乗り心地も最高でした。ハワイ滞在のスタートを切るにはとてもいいサービスだと思います。
ゆったりとした空間とプライベート感満載の乗車体験は素晴らしかったです。
| Rating: | |
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| Packages: | 空港 → ホテル(車種:クライスラー) |
| Attended as: | Families |
| Posted on: | 2023/09/12 |
| Activity Date: | 2023/08/29 |
Reviewed by: Kara
Easy to set up, we appreciate the ride. Mahalo!!!!
| Rating: | |
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| Packages: | Honolulu Airport to Waikiki Hotel (Arrival) |
| Attended as: | Families with Young Children |
| Posted on: | 2023/08/21 |
| Activity Date: | 2023/07/19 |
Reviewed by: Scott
Driver arrived a few minutes early and provided a seamless ride back to the airport. Another wonderful trip! Thanks!!!
| Rating: | |
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| Packages: | Cadillac XTS Executive Sedan (Departure) |
| Attended as: | Couples |
| Posted on: | 2022/03/30 |
| Activity Date: | 2022/03/28 |
Tips and suggestions
Reply from activity provider
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Depending on the road conditions on the day, I think entering Waikiki via the local roads instead of the H1 route (FREEWAY) will be more enjoyable along the way.