【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was comfortable. 快適でした。

Reviewed by: Tommy

I was supposed to take a reserved bus from my hotel in Waikiki to the airport, but the bus seemed busy and couldn't make all the hotel stops on time. So, they arranged a private taxi for me earlier than my scheduled time. I was the only passenger, and the driver was very safe and the ride was quite comfortable, allowing me to get to the airport quickly. Thank you very much.

ワイキキの宿泊ホテルから空港まで予約したバスで、行く予定でしたが、バスの運行が、忙しそうで、時間とおりホテルを回りきれないため、予約時間より早く、民間のタクシーを手配してくださいましたので、私一人乗せ、安全運転で、とても快適で、早く空港へ行けました。ありがとうございました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Thank you. ありがとうございました

Reviewed by: ay☆

Thank you for operating the service, even though there was only one passenger on the way there. The return trip was a bit cheaper, so it was a good deal.

行きは乗客1人でしたが運行して頂きありがとうございました。
帰りは少しお値段が安いのでお得でした。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It helps a lot. 助かります。

Reviewed by: ゆうゆ

It's always a given that my suitcase gets heavier on the way back. The pickup time is a bit earlier, but it's really helpful. I will use this service again.

いつも帰りはスーツケースが増えるのがお決まり
時間は少し早めのピックアップですが、本当に助かります。
また利用します。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Private reservation? 貸切？

Reviewed by: ゆうゆ

I arrived on a flight at 8 AM. Moreover, since there were only 30 passengers, I was the only one on the shuttle. I was able to chat with the driver, and before I knew it, we arrived at the hotel. Thank you for the enjoyable time!

朝8時着のフライト。
しかも、乗客30名だったためシャトルには私だけでした。
運転手さんとも色々お話しできてあっという間にホテルに到着しました。
楽しいし時間をありがとうございました。

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

Funny Driver!

Reviewed by: Krystal W.

No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fun and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Hawaii for the first time in three years. 3年ぶりのハワイ

Reviewed by: AKIKO.N

I had a lot of preparations to do before my departure to Hawaii, which was different from usual, and I was worried about the PCR test results, so I ended up making the shuttle reservation at the last minute. Additionally, my accommodation was not a hotel but a condominium owned by my family, so I received a cancellation notice once during the booking process. When I contacted them to request a change of the drop-off location to the Ala Moana Hotel instead of canceling, they responded quickly and I was able to make the change even though it was the day before departure. There were no issues with the reservation on-site, and when I tried to lower my large suitcase, the driver kindly offered to help me. The start of my trip to Hawaii after three years felt wonderful. Thank you very much!

ハワイに出発迄いつもとは違い色々と準備が大変で、PCR検査の結果も心配だったのでシャトルの予約がギリギリになってしまいました。その上私の滞在先はホテルではなく家族の持つコンドミニアムだったので、予約の時一度キャンセルのご連絡が来ました。できればキャンセルではなく送迎先をアラモアナホテルに変更して欲しいと連絡したところ、出発前日だったにも関わらず素早く対応して頂き連絡もすぐに頂けたので変更ができました。現地でも何の問題もなく予約が通っていて、大きなトランクを下そうとしたらドライバーさんが声を掛けてくれてお手伝いしてもらえました。3年ぶりのハワイの始まりがとても素敵に感じました。ありがとうございました

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

A very good experience for a tired traveler.

Reviewed by: Laurence Test

The van was there at the pick up time, and I had a good trip to Waikiki. Will use the service again for my return to the airport on May 3.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was on time and comfortable! 時間通りで快適でした!

Reviewed by: マーク

It was picked up more and more.
I was able to spend my time comfortably!
I appreciate being able to come even in the early morning!

どんどんピックアップされていく形です。
快適に過ごせました!
早朝でも来ていただけるのがありがたいです！

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

A great ride.....

Reviewed by: Dave

I scheduled a ride from the Honolulu airport to my hotel. Called when I had my luggage and the very nice van showed up about 15 minutes later. Our driver was wonderful, talkative and personable. Very welcoming for my stay in Honolulu. I'm looking forward to my return trip to the airport in a couple of days.

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

Shuttle service

Reviewed by: Vicki Freytag

I liked how they contacted me and they are very friendly and helpful

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I don't know the meeting place. 集合場所がわからない。

Reviewed by: タイガー

The description of the meeting place for the voucher was different from reality, and I spent over 30 minutes looking for it! In the end, I figured it out by calling, but I think first-time users would get lost! The airport information staff was also cold and it was the worst.

バウチャーの集合場所の説明が実際と違っていて、30分以上探し回りました‼︎
結局電話して場所がわかったが、初めて利用する人は
迷ってしまうと思う‼︎
空港のインフォメーションの‍♀️も冷たくて最悪だった。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's noisy. 騒がしい。

Reviewed by: タイガー

An American was talking loudly on the train, which was annoying, and I wish they would take COVID-19 prevention measures! They arrived earlier than the meeting time and got to the airport ahead of schedule!

車内でアメリカ人が大声で喋っていて、うるさいし、コロナ感染予防対策をして欲しい‼︎
集合時間より早く来てくれて、予定時間より早く空港に到着しました‼︎

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

On-time and friendly

Reviewed by: Lisa

We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

During the COVID-19 pandemic, with fewer travelers, your assistance was greatly appreciated. コロナ禍で旅行者も少ない中、遂行していただき、大変助かりました。

Reviewed by: びーぬ

Although it was supposed to be a shuttle service in the photos, a Charlie Taxi actually arrived. I had seen other reviews mentioning that a taxi came, and the driver clearly said my name, which was reassuring. However, if someone didn't know this, they might think a bus would come, which could be a bit scary. I was a little anxious about the meter running and whether a tip was expected since it was a taxi, but there was no payment required upon getting off.

Since I used it alone, it was cheaper than taking a taxi directly to the airport, which was great. The driver was friendly, which made me feel at ease.

When you enter your flight details at the time of booking the transfer, it determines the pickup time, so you don't have to worry about when to leave for the airport. It departs about an hour earlier than if you were to go on your own, so I wouldn't recommend it for those who want to stay until the last minute. For two or more people, a flat-rate taxi is cheaper.

I definitely recommend this service for anyone traveling to the airport alone!

写真では送迎シャトルですが、実際にはチャーリータクシーが来ました。他の方のクチコミでタクシーが来たと言うのを見ていたのと、運転手が私の名前をしっかりと言ってくださったので良かったですが、何も知らなければバスが来ると思っているので、少し怖いかなと思いました。メーターが動いていたり、タクシーなのでチップいるかな？と少し不安でしたが、降車時の支払いはありませんでした。
1人で利用しましたので、実際にタクシーを利用するよりも安く空港まで行けたので良かったです。運転手の方も気さくで安心しました。
飛行機の予約を送迎の予約時に入れると、迎えの時間が決まるので、空港に行く時間を考えなくて良いです。1時間ほど、自分で行くよりも早めに出発することになるので、ギリギリまで滞在したい人にはオススメしません。2人以上の利用は定額のタクシーの方が安いです。
1人で空港まで行く方には、是非利用して欲しいです！

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

Outstanding service

Reviewed by: JCAgui

As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's simple and good. シンプルでよい

Reviewed by: まいまい

There was nothing particularly unusual, and they handled the luggage smoothly, allowing us to get to the airport without any issues. I would like to use their service again.

特に変わったこともなく、淡々と荷物の出し入れもしてくれて、スムーズに空港まで行けました。また利用したいと思います。

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

shuttle ride

Reviewed by: eldon

the driver was early;
people after me were not so late;
the driver got a huge tip from me

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Japanese-style friendly hospitality 日本的で親切なホスピタリティ

Reviewed by: まいむ

It seems that I almost missed the pickup due to the hotel checkout being right on time, but when I hurriedly called, the receptionist arranged for the driver to come back. The bus was mostly filled with Western travelers, and it was at full capacity. I imagine it was challenging for them to handle the sudden situation and explain things to other guests, but the driver was very kind and made various considerations while saying, "I'm sorry." I truly felt relieved and am very grateful. While American service can often feel quite dry, this company has a long history of dealing with Japanese travelers, so I felt a very Japanese spirit of hospitality.

ホテルのチェックアウトが時間ギリギリでピックアップとすれ違ってしまったようですが、焦って電話したところ再度戻ってきてくれるように受付の方が手配してくれました。バスは欧米の方がほとんどでしたが満席状態、順番にホテルを回っていたとのことで急な対応や他のお客さんへの説明も大変だったと思いますが、運転手さんも優しい方で、ごめんねーと言いながら色々気遣ってくださいました。本当にホッとしましたし、ありがたい限りです。アメリカのサービスは往々にしてドライと感じることも多いですが、日本旅行者との付き合いも長いので、すごく日本的なサービス精神を感じさせる会社さんです。

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute

Reviewed by: Marcela

Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider

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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts

Solid service

Reviewed by: Liz

Professional, affordable, timely. Everything I wanted from a shuttle.

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Great Service!

Reviewed by: Jim

I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.

On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.

I will definitely use them again, and I highly recommend them for all transportation needs.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Right outside the airport! I was able to board smoothly even without speaking English. 空港出てすぐ！英語が話せなくてもスムーズに乗車できました。

Reviewed by: ちかこ

I was anxious because I couldn't speak English, but as soon as I exited the airport, I was able to check in at a yellow counter where they assisted me in Japanese. It was written that I should make a phone call, but I was flustered because I couldn't do it well, so I was relieved. The driver spoke English, but he was polite and that was great.

英語が話せず不安だったのですが、空港出てすぐにある黄色いカウンターにて日本語で受け付けしてくれました。電話をするように書いてあったのですが、うまくかけられなくて焦ったので安心しました。ドライバーさんは英語でしたがら丁寧でよかったです。

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Not bad

Reviewed by: Megan Rish

The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Wonderful Experience

Reviewed by: Megan Rish

Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It is a quick and comfortable shuttle service. 迅速で快適な送迎サービスです

Reviewed by: あっこ

There was a desk located just outside the airport, which was easy to find. The shuttle pickup area was also nearby, so I hardly had to walk, and the wait time was about 10 minutes. The driver was friendly, and the experience was comfortable.

空港を出てからすぐの場所にデスクがあり、分かりやすかったです。シャトルが来る場所も近くてほとんど歩かず、待ち時間も10分程でした。ドライバーさんも感じが良くて、快適でした。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

There were discrepancies regarding matters after arriving at the airport from Japan. 日本から、空港に到着後の事柄が相違していた。

Reviewed by: ハワイ大好き

I was told in an email to call after arriving at the airport, but I couldn't get through. While I was lost, I spotted a Roberts Hawaii vehicle and, upon speaking to them, I learned that they were checking in at that location.

空港に到着後に電話するようにとメールで言われており、電話をしたがつながらず、迷っているとロバーツハワイの車を発見し話しかけたところ、その場所で受付をしていたと聞かされた。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Regarding contact information 連絡先について

Reviewed by: ミッチー

It was stated that I could contact them in Japanese with a phone number, but no matter how many times I called, I couldn't get through. When I finally did get through, a staff member who couldn't speak Japanese answered, and I felt anxious because I couldn't communicate in English.

日本語で連絡ができると電話番号が記載されていましたが、何度かけても電話が繋がらずやっと繋がったと思いましたが日本語が話せないスタッフが出て英語が通じず不安な思いをしました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

You will receive a confirmation call the day before. 前日に確認のTELがあります

Reviewed by: パリパリ

I received a call from the Japanese staff the evening before. Charlie Taxi was arranged and arrived to pick me up about 7 minutes before the scheduled time. I felt very secure using their service. I think it would be smoother to register a mobile number that can communicate or, if using the hotel phone, to provide the room number when making a reservation.

前日の夕方に日本語スタッフさんからTELがあります。
チャーリータクシーが手配され、約束の時間の7分前に迎えに来てくれました。
とても安心して利用できました。
予約の際には通じる携帯か、ホテルのTELの場合は部屋番号を登録しておくとスムーズだと思います。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Welcome with a name board. ネームボードでお出迎え

Reviewed by: パリパリ

After exiting with the orange tape for pre-clearance, I was welcomed with a board that had my name on it, and after confirmation, the staff guided me to the pickup area. In reality, a Charlie Taxi was arranged, and I was the only passenger! I arrived at the hotel in about 20 minutes. I believe the attentive service is due to the impact of COVID-19, but I can only express my gratitude for the pleasant service during such difficult circumstances.

プレクリアランスのオレンジテープを巻いて出口を出たら、
名前の書かれたボードで迎えてくださり、確認後はスタッフが乗り場まで案内してくれました。
実際はチャーリータクシーが手配されて、乗客は私一人！
20分ほどでホテルに到着しました。
至れり尽くせりのサービスは、コロナのせいだと思いますが、
大変な状況の中で気持ちの良いサービスで感謝しかありません。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was consistently good. 安定に良かったです

Reviewed by: haru

Thank you for coming to pick me up without any worries!
I appreciate the smooth arrangements with no waiting time.
The staff are always kind and attentive, which makes me feel secure when making reservations.
I look forward to requesting your services again in the spring.
Thank you very much!

心配無くお迎えに来て下さいました！
待ち時間も無く、スムーズな配慮に感謝します
スタッフの方々も、親切で丁寧な対応にいつも
安心して予約できます
又春にお願い致します
有り難うございました！

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