All Reviews for Shared Honolulu Airport Shuttles

I appreciate that you were informed in advance about my mother being in a wheelchair and that you accommodated us. However, there were some delays due to possibly exceeding the capacity, such as having to transfer buses and needing assistance with the lift for the wheelchair, which caused some frustration among the other passengers. It made for a somewhat uncomfortable situation during the ride to the hotel. I wonder if it would have been helpful to explain the situation to the other passengers?

母が車いすであるこをと事前に連絡しご了承いただき対応いただけて感謝しています。
ただ定員オーバーなのかバスの乗り換えがあったり、車いすをリフトで上げてもらったりと時間を要し、同乗のお客様が怒って不快感をあらわにされていました。
ホテルまでの乗車中少し居づらい状況でした。
他のお客様に状況のご説明があれば良かったのかな？と思いました

After the airplane arrived in Honolulu, we had to stay on the ground for about 30 minutes due to a medical emergency on board, which delayed our exit. While I was a bit worried, I made my way to the group exit and looked for the Roberts Hawaii desk. Fortunately, a staff member was waiting with a sign displaying our names, which made it easy to find them. They handed us our tickets right there and explained the shuttle bus departure location and number, allowing us to move smoothly without getting lost.

Additionally, I accidentally left my luggage at the shuttle waiting area when I boarded the bus, but the staff member kindly brought it to the bus for me, and I couldn't be more grateful. It was truly a lifesaver. Thank you very much!

飛行機がホノルルに到着後、機内で急病人発生のため、30分ほど駐機したままになったため、出場が予定よりも遅くなってしまいました。
大丈夫かなと思いつつ、団体出口に出て、ロバーツハワイの受付を探そうとしたら、係の方が名前を掲げて待って下さってて、わかりやすくて助かりました。
受付票もその場で渡して、シャトルバス発着場所や番号も説明してくださったので、迷わずスムーズに行動できました。
あと、シャトルの待合場所に荷物を忘れたままバスに乗り込んでしまったのですが、係の方がバスまで持ってきて下さり、感謝しかないです。
本当に助かりました。
ありがとうございました。

My wife and I were totally blown away with the excellent service, accommodating and friendly staff. Leave the driving to Fly Shuttle! Aloha spirit! Highly recommended!

Hotel to airport upon returning home. The hotel pickup was right on time, which was a relief. When asked about the airline during boarding, I answered Hawaiian Airlines, but I was dropped off at the first terminal for flights to Kona, even though flights to Japan are at the second terminal. I was able to move shortly after, but I was filled with anxiety and sweating profusely.

帰国時のホテル→空港。ホテルの迎えは時間ピッタリでホッとひと安心。乗車時、エアーラインは？ときかれたので、ハワイアンエアーと答えたら、JAPAN行きは第二ターミナルなのに、Kona行きなどの第一ターミナルで降ろされた。程なく移動できたけれど不安満載で大汗だった。

I was a bit anxious because I arrived more than 15 minutes late. I called the number listed on the voucher that said to call if I was more than 15 minutes late, but it went to voicemail. I was worried since it was an early morning flight, but I made it in time.

予定時間より15分以上遅れて到着だったので少し焦りました。
15分以上遅れた場合は電話して下さい、とバウチャーに書いてある所に電話しましたが留守番でした。
朝早いフライトだったので心配しましたが間に合いました。

I was picked up on time and driven directly to the Honolulu airport.

Pick-up from airport to hotel went smoothly and the driver was friendly.

I was told there was no reservation for the pickup time and location. The transfer from the airport to the hotel was smooth. I also gave a generous tip. On the return pickup, the Roberts car arrived 8 minutes late. When I showed the voucher and tried to get in, I was told there was no reservation, and they gestured for the next car. After repeatedly showing the voucher and asking if they had contacted the main office, I was finally allowed to board, but about 5 minutes had passed during that time. Everything had been smooth until the end, so I was a bit disappointed by the last-minute mishap.

ピックアップの時間　場所で予約がないといわれた
空港から　ホテルの時はスムーズに移動
チップも多めに渡した。
帰りのピックアップの時間に８分遅れロバーツの車が停車
バウチャーを見せ乗り込もうとしたら、予約がないといわれ
次の車ではというジェスチャー
何度も繰り返し　バウチャーを見せ、　本部に問い合わせたのか
乗車させてもらった、　少しの間その間　５分くらい経過
今までスムーズだったのが最後に不手際があり少しがっかり

I was a bit anxious because I arrived slightly later than the pickup time, but the driver spoke Japanese and was very kind, which was a great help. The Waikele Outlet was almost fully open, and I had a wonderful time there.

ピックアップ時間より若干遅れて来たので、少し不安になりましたが、日本語が話せるドライバーさんで、凄く親切で助かりますました。ワイケレアウトレットもほぼほぼオープンしていて十分楽しめました。

We use Robert's every time we come to Honolulu. They never disappoint. The driver was very courteous. Thank you very much!

Thanks xxxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxx xxxxxxxxxxxxx

The driver was very kind and courteous. I liked the fact that he communicated with me about the travel time and that he had other passengers to pick up. Communication is key! We had good conversations along the drive which made the ride more enjoyable. Even though he talked to me along the drive, he never took his eyes off the road. I could tell that he was a careful driver. I appreciated that! Thank you!

Very polite and experienced and told where things were as we passed them I was straight up sick be he was a very safe driver

Driver was on time polite and efficient. What else is needed. Already booking return trip for the family,,.......

Fully recommend this service. I used this company from the airport to my hotel and then back to the airport at the end of my vacation. Booking was easy, drivers were great and the cost was far lower than an Uber or cab.

I changed my initial reservation and received a confirmation email and voucher, but on the day of the service, the shuttle did not arrive even after 10 minutes. After waiting for 15 minutes, I had the hotel staff call for me. After about 30 minutes of conversation, they finally arranged for it. In the end, the shuttle arrived an hour late. I was able to check in and make my flight, but I will think twice about using this service in the future.

当初の予約を変更し、確認のメールもバウチャーも届いていたのですが、当日は10分経っても来ず、15分待ってホテルの人に電話してもらいました。30分ほど話してもらってやっと手配してもらえることになりました。結局1時間遅れでシャトルバスが来ました。チェックイン、フライトには間に合いましたが、今後の利用は少し考えてしまいます。

The airport desk was also prominent, and the participants' names were written and posted, so it was easy to identify. The bus arrived quickly, and we were able to go to the hotel without any waiting time.

空港のデスクも目立ってて、参加者の名前が書いて貼ってあったのですぐにわかりました。バスもすぐに来て待ち時間なくホテルへ行くことができました。

We wouldn't use any other airport shuttle service. Always consistent and timely.

I had a hard time finding the reception area. The location had changed due to COVID. If there were a larger sign and information in Japanese, it would have been easier to navigate.

受付場所がわからなくて､苦労した。
コロナで場所が変わっていた。
もう少し､大きな看板と日本語の案内があると､迷わずにすみそうです。

Amazing service, fast efficient and convenient
Highly recommend

Arrived safely in Honolulu.
Immediately opened the reservation screen and took the waiting bus straight to the hotel!
No time wasted, heading to Waikiki.
Comfortable in the air-conditioned bus!
I always rely on this transportation service.
I can enjoy Hawaii with peace of mind.

無事ホノルル到着。
すぐ、予約してある画面を開き、待機しているバスで、ホテルへ直行！
時間のロスなく、ワイキキへ。
冷房がらきいたバスで、快適！
毎回、こちらに送迎を頼んでます。
安心して、ハワイを楽しめます。

Prompt pick up to and from the airport to the hotel and the driver was very informative and polite. Would recommend and will always use this service every time I visit Waikiki

I used the shuttle bus from the hotel to the airport on May 9, 2022. The shuttle bus arrived at the hotel (Sheraton Princess Kaiulani Hotel) almost on time. Saying goodbye to the city of Waikiki, we headed to the airport. It's reasonable and convenient.

２０２２年５月９日にホテルから空港まで利用しました。
シャトルバスはホテル（シェラトン・プリンセスカイウラニ ホテル）にはほぼ時間通りに到着。
ワイキキの街に別れを惜しみつつ空港へ。
リーズナブルで便利です。

I used the service from the airport to the hotel on April 30, 2022.
As soon as you exit through the group exit, there is a counter for check-in.
They also spoke Japanese.
We departed with about ten people on board.
We were the only Japanese, and no one else was wearing a mask.
We were staying at the Moana Surfrider Hotel, but we stopped at about five hotels in Waikiki before arriving at our hotel later on.
In our case, it wasn't a rushed trip, but if you're short on time, a taxi would definitely be the way to go.

２０２２年４月３０日に空港からホテルまで利用しました。
団体用出口から出るとすぐにカウンターがあり、チェックインします。
日本語も通じました。
約１０名を乗せて出発。
日本人は私達だけで、他にマスクをつけている人は誰もいませんでした。
私達はモアナサーフライダーホテルに宿泊だったのですが、
ワイキキのホテルを５件ほど廻って、同ホテルには後のほうで到着。
私達の場合は急ぐ旅ではなかったのですが、
時間に余裕がない場合は、やはりタクシーになりますね。

I have used this service many times, but once again, they did not come to pick me up on time. After waiting for 10 minutes, I called, and in the end, we departed 20 minutes late.

They have only arrived on time for me once.

Every time is filled with anxiety, so I can't really recommend it.

今まで何回も利用させていただきましたか、やはり今回も時間通りにPick upしに来てもらえず、10分過ぎても来ないので電話をし、結局20分後に出発になりました。

今まで時間通りに迎えに来てもらえたのは、1回だけです。

毎回ハラハラドキドキなので、余りお勧め出来ません。

Thank you for the hassle free pickup from the airport and also taking us back to the airport at the end of our holiday. Will definitely use your company again! Transport was clean, driver very helpful.

A great shuttle service! Nice and easy! The drivers were friendly, and came to and from the airport on time.

I was happy that I could use it early in the morning.
There was no one who spoke Japanese, but my limited English was more than enough.
I would like to use it again!

早朝にもかかわらず利用できたのがうれしかったです。
日本語をしゃべれるかたはいませんが、つたない英語でも十分大丈夫でした。
また利用したいです！

This time, I applied for the HIS shuttle bus through Veltora for the first time. Until now, I had used a certain well-known shuttle bus service. The price was affordable, and the service was efficient. I will definitely use it again!

今回、初めてHISのシャトルバスをveltoraさんから申込しました。今までは某有名な別シャトルバスでした。料金が安くて、テキパキしてました。リピ確実です！

They arrived right on time to pick me up. They drove safely and handled the luggage with care. It's definitely more expensive compared to a city bus, but it's reassuring.

きっちり時間通りに迎えに来て下さいました。
安全運転で荷物の取り扱いも丁寧でした。
路線バスに比べたら大分お高めではありますが、安心ですね。