All Reviews for Shared Honolulu Airport Shuttles

I used the transfer service from the hotel to the airport. I cannot recommend it for those who want to travel with plenty of time. This was the first time I felt so anxious about a transfer. If you're okay with cutting it close and running at the airport, then it might work for you. However, since I prefer to travel with more time to spare, I plan to use services like Uber in the future instead of this kind of service. It was a learning experience.

ホテル→空港の送迎で利用させていただきました。時間に余裕を持って移動したい方にはおすすめできません。こんなに不安になる送迎は初めてでした。ギリギリでも間に合えばOK、空港で走ってもOKという方は利用しても大丈夫だと思います。私は余裕を持って移動したいので、今後このようなサービスは利用せずUber等の配車サービスを利用しようと思います。勉強になりました。

I usually come with my family, so I often use a rental car, but this time I was alone, so I used it for the first time. I had heard there was a kiosk after the immigration procedures, but since they were waiting with a name board, I recognized them immediately. I was guided to the bus right away, which was stress-free. Thank you very much.

いつもは家族で来るためレンタカー利用が多いのですが、今回１人でしたので初めて利用しました。
入国手続き後、KIOSKがあると聞いていましたが、ネームボードを持ってお待ちいただいていたため、直ぐにわかりました。
直ぐにバスに案内いただきストレスフリーでした。ありがとうございました。

The hotel was relatively on the west side (closer to the airport), so the pickup time was about 20 minutes later than scheduled. Since I had been waiting from a bit earlier, it felt long. This was my first time using this service as I was alone, and waiting for a long time can make one feel a bit anxious. However, they arrived on time, and there were no issues with the arrival time at the airport.

ホテルが比較的西側（空港寄り）だったためか、ピックアップ時間が予定より20分程度遅い時間でした。
少し早めの時間から待っていたので長く感じました。
今回１人だったので初めて利用しましたが、待っている時間が長いと少々不安になりますね。
でも、しっかり来ていただき空港到着時間も問題ありませんでした。

No frills smooth operation from on time pick up to timely drop off. Highly recommended

I used the service from the airport to the hotel.
There was a staff member at the airport arrival gate who helped me find the bus stop, checked me in, and provided the transfer.
The staff member's uniform was easy to recognize, which was great.
I was pleased that the transfer went smoothly without any issues.

空港からホテルまで利用しました。
空港到着口にスタッフの方がいてバス乗り場を教えていただき受付して送迎してもらいました。
スタッフの方のユニフォームがわかりやすくて良かったです。
問題なくスムーズに送迎していただいて良かったです。

There was someone at the counter who spoke Japanese, so I was able to board without any worries. There are benches at the bus waiting area as well. The bus was large enough for the number of people, which made it comfortable even with mixed passengers.

カウンターに日本語が話せる人もいらしたので不安なく乗車できました。バス待ちの場所にはベンチもあります。また人数に対して大きなバスで混載でも余裕があり良かったです。

There weren't many shuttle services that corresponded with domestic flight arrival times, but I applied here because I was informed they could accommodate me.

My flight arrived late, but there was a Japanese staff member waiting at the baggage claim, and I appreciate the smooth guidance I received. (I apologize if I kept others waiting.)

Since it's a shared ride, we will stop at a few places before heading to Waikiki, but I think there won't be any issues as long as you keep that in mind.

国内線の到着時刻に対応している送迎がなかなかなかったのですが、こちらは対応いただけるということで申込させていただきました。

飛行機到着が遅れてしまいましたが、バゲージクレーンでも日本人スタッフの方が待っていてくださり、スムーズに誘導していただき、感謝しております。(他の方をお待たせしていたらすみません)

乗り合いなので、何ヶ所か寄った上でワイキキに向かいますが、その点だけ注意していただければ問題ないと思います。

I used the bus from the hotel to the airport on the day I returned to Japan. The bus arrived right on time for the pickup, and although the driver didn't speak Japanese, it wasn't a problem at all. Most of the other passengers were Americans, so I didn't hear any Japanese, which was great! I recommend this for those who want to experience the atmosphere of being abroad without hearing Japanese.

日本帰国日にホテルから空港まで利用しました。
ピックアップの時間にぴったりにバスが来てくれて、ドライバーの方は日本語を話せないですが、困ることはないので問題なしです。
他の乗客もアメリカ人がほとんどなので日本語が聞こえてこなくてGOOD！
日本語が聞こえない海外の雰囲気を味わいたい方にはおすすめです。

The voucher at the time of booking stated, "Upon arriving at Honolulu Airport, there is a reception desk in the area for group travelers," but I couldn't find the desk after looking around. I contacted the local phone number listed on the voucher, but there was no one who could speak Japanese at all. After asking a nearby guide from another company who spoke Japanese, I finally confirmed the location of the desk, but it was quite far from the place mentioned on the voucher, leaving me to wonder if anyone could find it easily.

申込時のバウチャーには「ホノルル空港に到着して、団体旅行者用のスペースに受付のデスクがある」と記載されていましたが、見回してもデスクがない。バウチャーに記載のあった現地の電話番号に連絡したものの、日本語が全く通じない。近くにいた日本語の通じる他社のガイドさんに聞いてやっとデスクの場所を確認したものの、バウチャーに記載されていた場所とずいぶん離れていて、ストレートにたどり着ける人はいるんだろうかと疑問に思った。

I used this service for transportation from the hotel to the airport. The price is less than half of a taxi fare. Initially, the meeting point was set at the hotel parking lot, but on the day of travel, the location was changed due to a parade and road closures. However, I received prior notice via email, so there were no issues. On the day, the staff at the waiting area confirmed the gathering, allowing me to wait comfortably even in the heat. I plan to use this service again next time.

ホテル近郊から空港への移動に利用しました．価格はタクシーの半額以下です．予約時はホテル内駐車場待ち合わせだったのですが，当日はパレードで道路封鎖のため，集合場所が変更になりました．とはいえ，メール等で事前連絡があったので問題なく対応できました．当日も待合場所のスタッフが集合確認をしてくれているので，暑い中でも安心して待機できました．次回もまた利用しようと思います．

A Rep. met us at baggage claim ans told us where to go shuttle arrived in 10 min

They came to pick me up earlier than scheduled. Previously (up until last October), it was a small bus that would load luggage into the trunk, but this time it was a small bus with a shelf behind the driver (similar to the Airport Line of The BUS), which made me feel secure since the luggage was visible. I had to either place my luggage on the shelf or put it on the bottom floor, but since it couldn't be secured, it was essential to lay the suitcase sideways on the floor to prevent it from moving due to the bumps (they drive really fast on the freeway).

ピックアップより早めにお迎えに来てくれました。
以前(直近昨年10月まで)は、荷物を車のトランクに乗せてくれるタイプの小型バスでしたが、今回は、運転手さんの後ろに棚が付いている(The BUSのエアポートラインの様な)作りの小型バスで、荷物が見えるところにあった安心でした。
自分で棚に載せるか、1番下の段床に置くのですが、固定できないので床の際はスーツケースを横にして車の揺れで(Free WAYでめっちゃ飛ばすので)動か出さない様にする事が必須です。

It might have been bad timing, as we waited about 20 minutes until the bus departure, and after stopping at other hotels, it ended up taking around 1 hour and 20 minutes.

タイミングが悪かったのか、バス出発まで20分ほど待ち、他のホテルを回ったこともあり、結局1時間20分くらいかかりました。

There were staff who spoke Japanese, and everything went smoothly until I boarded the shuttle bus. They also confirmed the destination again, so I was able to board with peace of mind. Everyone was very friendly. Thank you!

日本語対応のスタッフもいて送迎バスに乗るまでスムーズでした。行き先の確認も再度してくれたので安心して乗ることができました。
みなさんとてもフレンドリーでした。
ありがとうございました！

Quick, prompt & helpful. Nice ride from airport to hotel.

The staff was friendly and I had no complaints. However, it seemed like the roads were congested, so I felt like I had to wait a bit.

This time, I used it to return to Waikiki from the outer islands. The location written on the voucher was hard to understand, and there were no people at the designated baggage area. In the end, I thought it would have been better to just go to the usual pickup area for international flights.

I would appreciate it if they could provide clearer instructions.

スタッフの方の対応は、フレンドリーで不満なし。ただ、道が混雑してたようで、少し待たされた感じはあるかなと。

今回は、離島からワイキキに戻るのに利用。
バーチャに書いてある場所がわかりにくく、指定のバゲージに言っても人はおらず、結局は、国際線のあるいつものピックアップでよかったのね、と思った。

もう少しわかりやすく書いてくれとありがたいなと思った。

I used this service for my first trip to Hawaii. I was the last to get off the plane, but there were plenty of buses coming, so I hardly had to wait. It might be more expensive compared to taxis, but I recommend it for a first trip to Hawaii.

初めてのハワイ旅行で利用しました。
一番最後に飛行機から降りましたが、バスがどんどん来るので待ち時間はほとんどありませんでした。
タクシー等に比べれば高いかもしれませんが、初めてのハワイ旅行にはおすすめです。

This company is really on the ball. They noticed errors I made in my flight information and contacted me immediately. I rated the company good because one of the passengers scheduled for the shuttle was in the wrong spot so we waited at least 20 minutes for her, then we drove around for ten minutes looking for her. I guess the missing passenger should be rating the company outstanding because we couldn’t leave the airport until we found her. No man left behind!

I was worried that the bus would arrive on time for my early morning flight, but it was perfect. The driver was also very kind.

早朝のフライトで時間通りにバスが迎に来てくれるか心配でしたが、バッチリでした。運転手さんも親切でした。

The counter in front of the arrival exit displayed a nameplate to welcome me, so I was able to use the service without any confusion. This time, there was damage to my checked luggage, and I needed to go through procedures with the airline, which took some time after customs before I could board the shuttle. However, they kindly waited until the process was completed, which was very helpful.

I had a pleasant experience, so I would like to use their service again next time.

到着出口前にあるカウンターでネームプレートを掲示して出迎えてくれたので、迷うことなく利用できました。今回、航空機への預け荷物に破損があり、航空会社で手続きをしてもらう必要があったため、通関後、シャトル乗車までに時間がかかってしまったのですが、快く手続きが終わるまで待ってくださったので助かりました。
気持ちよく利用できたので、次回もお願いしたいと思います。

I made a reservation five days ago. I usually use the HIS shuttle for $20, but it was fully booked this time, so I chose Roberts for $23. The service is the same. They safely take you to the hotel.

5日程前に予約。いつもHISの送迎20ドルのを利用してますが満席だったので、今回は23ドルのロバーツにしました。サービス内容は同じ。安心してホテルまで送ってくれます。

The shuttle bus stop is quite far, isn't it? Has the stop changed since last November? I'm carrying large luggage, and since the sidewalk has a slope, it's a bit tough.

シャトルバス乗り場まで遠いですね。昨年１１月より乗り場が変わりましたか？大きな荷物を持っているので、歩道がスロープになっているので、少々きつい。

The staff provided polite guidance, and I felt very safe during the ride thanks to their careful driving.

This was my first transportation experience in Hawaii, and all the staff were cheerful and energetic, making my trip to Hawaii even more enjoyable!

丁寧に案内もしてくれますし、
安全運転でとても安心して乗ることができました。

また、ハワイに来て初の移動だったのですが
スタッフさんも皆さん明るく元気で
ハワイ旅行がより一層楽しみになりました！

I always use this service to get from the airport to my hotel in Waikiki. There are other shuttles that are a bit cheaper, but I choose this one because many of the other passengers are foreigners, which adds to the feeling of being in Hawaii. This time, there were two elderly foreign women who seemed to have made a mistake with the pickup location, and the driver was having a hard time searching around the hotel entrance, but when he found them, he responded with a smile, which made me feel reassured. I will use this service again when I come to Hawaii.

空港からワイキキのホテルまでいつも利用しています。
他にももう少し安いシャトルもありますが、同乗する人達が外国の人が多くハワイに来た感が味わえる事もありこちらを選んでいます。
今回は、ご年配の外国女性二人組の方がピックアップ場所を間違えていたのか運転手さんがホテルエントランス辺りをずっと探していて大変そうでしたが、見つけた時には笑顔で対応されておりこちらも安心しました。
またハワイに来た際には利用します。

I felt relieved that even though the flight arriving from Japan was significantly delayed, there was someone waiting at the airport exit holding a sign with my name clearly written on it.

日本から到着する飛行機が、かなり遅れても空港出口でしっかり名前が書かれたボードを持って待って頂いているので安心でした。

This is my several visits to Oahu, but I was able to be picked up and dropped off according to the traffic conditions, which made it stress-free. Thank you very much.

何度目かのオアフ島ですが、多分交通状態に合わせて送迎して頂き、ストレスなく送迎して頂きました、
有難う御座います

It seems that the hotel shuttle was probably mistaken, as I waited for about 10 minutes at the hotel early in the morning with no one around. It was disappointing that there was no announcement.

次のホテルの送迎は多分間違えたらしく早朝誰も居ないホテルで10分ぐらい待ってました。何もアナウンスも無く残念です

The pickup to the hotel was punctual, which is often not the case overseas where timing can be more approximate. When we arrived at the airport, they stopped right in front of the check-in counter for our airline, making it very smooth!

ホテルへのお迎え、海外では時間がアバウトなケースが多いものですが定刻通りに来てくれました。
空港に着いた時も利用する航空会社の受付のドンピシャ手前で停めて頂きスムーズでした！

I was taken care of for both the airport to hotel and hotel to airport transfers. The driver was talking while driving, but unfortunately, I couldn't understand anything due to my limited English skills, which was frustrating. Of course, I was aware that the driver was an English speaker, so I was prepared for that.

空港からホテル、ホテルから空港、往復ともお世話になりました。
ドライバーさんが何かをしゃべりながら運転していましたが、残念ながら私の英語力では全く理解できず、悔しい思いをしました。
もちろん英語スピーカーのドライバーさんだということは承知の上なので、覚悟はしていましたが。

I’ve used this service each time I come to Honolulu which was annually before the pandemic. They get me to my hotel without any fuss. It’s also reasonably priced.