All Reviews for Honolulu Airport Services

On March 31, I used the return shuttle from Hilton Hawaiian Village to Honolulu Airport. Unlike the comfort of the outbound trip, the return was the worst experience.

We were scheduled to be picked up at the Grand Islander bus stop at 9:25, but the shuttle did not arrive even after 10 minutes past the scheduled time. After about 20 minutes, I contacted the local inquiry number to check, and that’s when the driver finally showed up.

When we got into the vehicle, we were probably the last passengers. However, the driver left the vehicle and did not return for about 15 minutes. In the end, we departed the hotel over 30 minutes later than originally planned. Is this what they call "Hawaii time"? Is waiting 30 minutes considered normal? There was no explanation or apology from the driver. The family traveling with us also seemed to have waited quite a while and said they would definitely not use this service again.

３月31日にヒルトン・ハワイアン・ビレッジからホノルル空港まで復路を利用しました。
往路の快適さとは異なり復路は気分最悪です。
９時25分にグランド・アイランダーバス停でピックアップの予定でしたが、予定時間から５分過ぎ、１０分が過ぎても一行にシャトルは現れず。２０分位過ぎたことろで、現地問い合わせ先に連絡して確認してもらっていることろにドライバー登場。
案内されて車に乗り込むと多分僕たちが最後の乗客。にもかかわらずドライバーは車から離れて１５分くらい戻らずという状況。結局当初の予定よりも３０分以上遅れてホテルを出発。これがいわゆるハワイ時間なのか？３０分待ちは当たり前ですか？ドライバーから説明や謝罪もない。同乗していたファミリーもかなり待たされたらしく、次は絶対に利用しないと言っていましたよ。

On March 25, I used the service from Honolulu Airport to Hilton Hawaiian Village. I missed the sign for the reception counter and wandered a bit, but I quickly found the counter and completed the check-in without any issues. The shuttle stop was also nearby. There were only two couples, including us, and I thought we might have to wait until more people arrived, but the shuttle arrived in about ten minutes and we headed to the hotel. There were already about three groups on the shuttle, but there was plenty of space inside, making it comfortable. The roads were clear, and we moved smoothly to the hotel. Although we waited for about ten minutes, the cheerful staff kept the conversation lively with local topics from Hawaii and Japan, so we didn't get bored at all.

３月25日にホノルル空港からヒルトン・ハワイアン・ビレッジまで利用しました。
受付カウンターのサインを見落としてしまい、少しさ迷ったがすぐにカウンターを見つけて無事に受付完了。
シャトル乗り場も近かった。私たちと他のご夫婦の2組しかおらず、もっと人数がそろうまで待たされるかと思いきや１０分ほどでシャトルが到着してホテルへ出発。シャトルにはすでに三組ほど乗っていたが、車内は余裕ありで快適。途中の道路も空いていて順調にホテルまで移動できました。
10分程の待ち時間でしたが、陽気なスタッフがハワイと日本のローカルな話題で盛り上げてくれ、
退屈することもありませんでした。

After arriving in Honolulu, I went to the designated location on time. I thought we would depart soon, but we ended up waiting a long time for others to arrive. In the end, we waited for over an hour before departing. Additionally, the air conditioning on the bus was weak, making it very hot, which only increased my fatigue after the flight. They should either increase the number of buses or take some other measures. Given this situation, I think it would be much less stressful to use a taxi, even if it costs a bit more.

ホノルルに到着後、指定された場所に時間通りに行きました。
すぐに出発すると思いきや、他の人の到着を待っているのかなかなか出発しません。結局、一時間以上待たされ出発。さらにバスの中はエアコンが弱く非常に暑く、フライト後の疲れが倍増される結果でした。
便を増やすか何かの対応をすべきです。
これなら少し高くてもタクシーを使うほうがよっぽどストレスがないと思います。

Shuttle service was prompt and friendly. Only thing is wish there was an option to purchase floral lei. This was my first visit and I was really looking forward to getting one but instead recya shell one.

On this day, there were only two other groups besides me, so the arrival at the hotel was very smooth. The driver kindly told me, "The entrance is over there." Even though the price was reasonable, I was excited right from the start when I was given a shell necklace!

この日は、私と他に２組だけでしたので、
ホテルの到着がとてもスムーズでした。
ドライバーさんに、「入り口はあちらだよ」と親切に教えて頂きました。
金額もリーズナブルなのに、シェルの首飾りをかけて頂き、
到着早々テンションＵＰしました！

The driver seemed very serious and found my name right on time! I feel reassured that I can book again next time.

I'm really happy that golf bags are also allowed.

Thank you very much.

真面目なドライバーさんのようで、時間ぴったり！！に名前を読んで探してくれました。
安心してまた次回も予約できそうです。

ゴルフバックもOKなのが本当にうれしいです。

ありがとうございました。

I was attracted by the low price that included tips. I thought it was a fair price. I was worried about the early morning pickup, but they arrived almost on time. I would like to use this service again next time.

チップ込みの低価格にひかれて利用しました。
良心的な価格だと思いました。
早朝のピックアップで、
もしこなかったら。。と心配しましたが
ほぼ時間通りのお迎えでした。
次回も利用したいと思います。

Perfect way to arrive in Hawaii! Beautiful leis from me & my daughter in law.

First, after picking up my luggage, it was difficult to find the designated area, and I ended up at the group exit.
The view was beautiful, and I took it all the way to Maui.

The staff was kind and helpful.

まず手荷物を受け取ってから、指定場所が分かりにくく、団体出口に出てしまった。
レイは綺麗で、マウイ島まで持って行った。

スタッフは親切で良かった。

It was very sucesefull suprise for my son and his girlfriend! Mahalo

I use this service every time I go to Hawaii. Everyone except the driver speaks Japanese. There is a slight wait time after arriving at the airport, but it's affordable and very convenient. I will use it again.

ハワイに行くたびに利用しています。
ドライバーさん以外は日本語で対応してくれます。
空港到着後若干の待ち時間はありますが、お手頃価格だし、とても便利です。
また利用します。

Just before returning to my home country, the shuttle I was counting on was canceled. I hurriedly searched for alternatives through Veltra and found this one. I had previously relied on Roberts Hawaii for various tours, so I was relieved to secure a reservation.

The next day, while waiting in the hotel lobby, the driver only spoke English. Although the two of us weren't very proficient in English, the driver was considerate and communicated with us. We shared the shuttle with other travelers from the United States and Australia, and despite our limited English, we had a lively conversation.

It turns out that even if you can't speak well, you can still manage!

帰国直前になって当てにしていた送迎がキャンセルに。ベルトラさん経由で慌てて探したのがこちらでした。ロバーツハワイさんには以前からいろいろなツアーでお世話になっていたので、予約が取れてひとまず安心。
翌日ホテルのロビーで待っていると英語しか話せないドライバーさん。こちら二人はあまり英語が達者でないのですがいろいろ配慮して話してもらえました。混載で他はアメリカとオーストラリアの旅行者さんたちでしたが、同じ旅行者同士、拙い英語でしたが話が弾みました。
話せなくても何とかなるもんだなぁ。

The greeter was right on time. She had a sign with my name, a chocolate and an informative sheet. It was more than I expected. I would recommend this company to others.

I booked one night before our leaving and I get confirmed next morning, it was such a realife. We was alone at the bus, what was funny.

Every year, I use this service to travel from the hotel to the airport when I come to Hawaii. The pickup time is always accurate, and I feel safe during the ride. There have been no issues, and I will definitely use it again.

毎年ハワイに来るたびホテルから空港までの移動に利用させて頂いています。迎えの時間も正確で道中も安心して乗車しています。特に問題も無くまたリピートさせて頂きます。

Every year, I use this service to travel from the hotel to the airport when I come to Hawaii. The pickup time is always accurate, and I feel safe during the ride. I haven't had any issues and will definitely use it again.

毎年ハワイに来るたびホテルから空港までの移動に利用させて頂いています。迎えの時間も正確で道中も安心して乗車しています。特に問題も無くまたリピートさせて頂きます。

Although I made a reservation the day before, they were able to accommodate me. I think this is the cheapest shuttle bus option available for solo travelers. The reason I didn't give a perfect score is that the bus arrived about 15 minutes late, which made me a bit anxious while waiting. However, that kind of delay might be normal for "Hawaii time." When I boarded, I was the only passenger, but they mentioned that another person was supposed to join. We made a stop at another hotel, but that person never showed up, so it ended up being a private ride for me, which felt a bit awkward. The bus took the scenic route along my favorite Ala Moana Boulevard instead of the highway. Seeing Ala Moana Park and Aloha Tower at the end of my trip was quite moving. The driver was very cheerful and full of Aloha spirit, making for a really pleasant experience. I think this bus is perfect for wrapping up wonderful memories. Next time, I plan to use it for a round trip if the opportunity arises.

前日の予約でしたが、応じていただけました。
一人で予約できるシャトルバスとしては最安だと思います。
評価が満点でなくマイナスなのは、15分くらいバスの到着時間が
遅れ、バスがくるまで少し不安になったからです。
でも「ハワイ時間」としてはそれくらいの遅延は普通かもしれませんね。
私が乗り込んだときは、私一人でしたが、もう一人乗る予定があるということで、
一か所別のホテルに立ち寄りましたが、結局その方は現れず、
私の貸切状態となり、申し訳ない感じでした。
バスは高速ではなく、私の大好きなアラモアナブールバードを通って行きました。
旅の最後に見る、アラモアナ公園やアロハタワーは感慨深いものがあります。
運転手さんはとても陽気で、
アロハスピリッツにあふれた、とても気持ちの良い方でした。
このバスは、素敵な思い出の締めくくりに最適だと思います。
次回、機会があれば往復で利用するつもりです。

I wrote a review on the other Lei Greeting, the young lady was wonderful, very professional, very friendly, very warm helpful with everything!!!

This was so GREAT the kids and adults that had never been to Hawaii thought it was GREAT!!! The young lady was wonderful!!! She took us to baggage pick up and to the place where we picked up our shuttle. Wonderful!!!!

It was a domestic flight, and although my ride was waiting for me, the car took a while to arrive. I had to wait for about 20 minutes as they went to pick up other passengers at a different terminal.

国内線でしたが、迎えは待っていてくれましたが、
そこから車がなかなか来ず。別ターミナルに他のお客さんを迎えに行きまたされ20分ぐらいは待ちました。

I was overall satisfied with the service and the shuttle, but I felt that it was a bit inflexible since it was stated that the voucher needed to be printed out. (I was already staying in Honolulu and made the reservation there. I asked the hotel front desk to print out the voucher for me.) The arrival of the shuttle bus was prompt, and I was very satisfied, so I wanted to give it five stars, but due to the voucher issue, I will give it four stars. This is just my personal opinion for your reference.

サービス、送迎について全体的に満足でしたが、バウチャーがプリントアウトしてどうしても必要と記載がありましたため、個人的には少し融通がきかないなと思いました。（既にホノルルに滞在していて、予約はホノルルでしました。ホテルのフロントにお願いし、バウチャーをプリントアウトしてもらいましたので）送迎のバスの到着も早く、とても満足してましたので星５つとしたかったのですが、バウチャーの件があり、星４つとさせて頂きます。これはあくまでも個人的な主観ですので、ご参考までに。

The arrival flight overlapped, and the airport was very crowded, which made it take a while to get out from the gate, but they waited for us properly. The local staff's response was also very good. There were about 12 passengers on the shuttle bus, including us, and we stopped at four hotels along the way. Our hotel was the last stop, but the driver was very cheerful and created a welcoming atmosphere, so we arrived without any worries. I'm glad I made the reservation.

到着便が重なり、空港がとても混んでいてゲートから出るのに時間がかかりましたが、ちゃんと待っていてくれました。現地スタッフの方の対応もとてもよかったです。シャトルバスには私たちを含めて12人ほどの乗客がいて、途中4つのホテルに立ち寄りました。私たちのホテルが最後でしたが、ドライバーの方がとても明るく、ウェルカムムードいっぱいで何の心配もなく到着することができました。予約してよかったです。

I visit Hawaii every two years, and I always use the shuttle service from the airport to Waikiki through this site. I've never had any problems, so I feel安心して利用しています.

ハワイには２年に１度のペースで来ますが、空港からワイキキまでは毎回こちらのサイトから送迎を利用しています。今まで一度も問題がありませんので安心して利用しています。

I used this service when I arrived in Honolulu from Kauai. In the morning when flights from Japan arrive, there is a check-in at the group exit, but after 1 PM, the check-in moves to the individual exit. I had read this in the guide, so I was able to find the check-in without getting lost. However, there is quite a distance from the Hawaiian Airlines terminal to the check-in area. If I hadn't read it, I think I would have been at a loss (laughs).

At check-in, they greeted me with "Aloha" and presented me with a shell lei. The bus was new and clean, and the seats were spacious. The driver also provided a brief explanation along the way to Waikiki. It's nice not to have to worry about how much it costs like a taxi or about tipping. I will use this service again.

カウアイ島からホノルルに到着したときに利用しました。日本からの便が着く午前中は団体出口の方に受付がありますが、13時を超えると個人用の出口の方に受付が移動します。このことが案内書に記してあったのを読んでおいたので、迷わずに受付にたどり着けました。ただ、ハワイアン航空のターミナルから受付までは相当の距離があります。もし読んでいなかったら途方にくれたと思います（笑）
受付では「アロハー」と、貝殻のレイをプレゼントしてくれました。写真は2名分です。バスは新しく綺麗です。座席もゆったりでした。ドライバーさんはワイキキまでの道すがら簡単な説明などもしてくれました。タクシーのようにいくらだろう？　チップは？　などとと気にしなくて良いのがいいですね。また利用します。

This was a big hit with my husband. He was visiting his son for the week and when he got off the plane there was a sign with his name on it. I wanted to surprise him for his Birthday. He went up to the man and was surprised with a lei with nuts and shells and a flower lei. Such a nice surprise. The gentleman was very personable and talked with David about his stay. I highly recommend this company.

We came with a couple who had not yet experienced Hawaii. To be welcomed with the beautiful leis and friendly and helpful people, gave us the start we were hoping for. Thank you so much, for the great products, but even more for the true reflection of the "Aloha" spirit!

I was wondering what would happen when I exited through the group exit, but I was able to check in right away and smoothly get into the car. It's helpful that the tip is included. I would like to use this service again if I have the opportunity.

団体出口から出てどうなるのかと思っていましたが
すぐに受け付けもでき車にものれスムーズに乗車できました。
チップもこみなのでたすかります。
また機会があればりようしたいとおもいます。

I usually take a taxi, but I thought it might be nice to try the shuttle service once in a while. It was more than half the price of a taxi, and I was able to board without much waiting at the airport, sitting comfortably all the way to the hotel. I would like to use it again when I'm traveling alone.

いつもタクシーを使っていたのですが、たまにはシャトルサービスもよいかな？と思い利用しました。タクシーの運賃の半分以上安いのですが、空港でさほど待つことなく乗車、ゆっくり座ってホテルまで行きました。1人の時はまた利用したいと思います。

Since there was no airport transfer included in the return plan, I arranged this myself. I chose this option instead of the HIS shared transfer, which was a dollar cheaper, but I wanted to go with this one. The driver was pleasant, and the shuttle was spacious, which was nice for the small number of passengers. However, I got off at the Hawaiian Airlines domestic terminal, which caused a bit of confusion. (They might have explained it, but...) It's affordable, punctual, and with a small group, so I highly recommend it. I would like to use this service again next time.

帰りの空港まで送迎がないプランだったので、こちらの手配をさせて頂きました。HISの混載送迎にしないで、１ドル高いけれど敢えてこちらを選びました。
運転手さんは感じが良く、シャトルもゆったりしていて少人数で良かったです。
ただ、ハワイアン航空の国内線で降りてしまったので少し手間取りました。（きっと説明してくれていたのかもしれませんが...）
安いし、時間に正確で、少人数ということで、オススメです。次回も利用したいと思います。

I requested a shuttle service between the airport and the hotel. It was punctual, and I was able to use it without any issues. I would like to use it again.

空港ホテル間の送迎をお願いしました。
時間に正確で、特に問題なく利用できました。
また利用したいと思います。