Reviewed by: Tony
All goo very easy. Friendly drivers. You are met in arrivals hall and picked up at you hotel
All in good time. Drivers friendly and helpful with luggage
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/11/15 |
| Activity Date: | 2025/10/26 |
Reviewed by: TEAM AMO
ROYAL STAR WAS REALLY EASY TO WORK WITH, ON TIME AND RELIABLE AND WORK GREAT FOR MY TEAM OF 26 GETTING US TO AND FROM THE AIRPORT AND HOTEL . SMOOTH RIDE AND FRIENDLY PEOPLE.
| Rating: | |
|---|---|
| Packages: | [Arrival] Deluxe Gold Temsa Motorcoach (up to 34 passengers) |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/10/22 |
| Activity Date: | 2025/10/20 |
Reviewed by: TomN
I requested round-trip transportation for two people from the airport to the hotel in Waikiki.
First, for the outbound trip, I was able to meet the welcoming SUV right away, and the cheerful driver (who spoke English) made for a pleasant journey.
For the return trip, I requested a pickup from a different hotel, and to my surprise, I was picked up in a stretch limousine by a driver who spoke Japanese. It was a comfortable ride to the airport, making for a nice conclusion to my trip.
空港から、ワイキキのホテルまで、往復の送迎を、二名乗車でお願いしました。
まず、往路は、出迎えの車(SUV)ともすぐに会えて、かつ、明るい感じの運転手さん(英語)で、気持ちよく移動できました。
復路は、異なるホテルでのピックアップをお願いし、驚いたことに、ストレッチリムジンで、日本語を話す運転手さんでした。 心地よく、飛行場まで移動でき、旅の最後の締めくくりも快適でした。
Certainly, while it may be more expensive compared to taxis or shuttle buses, I believe the comfort and convenience you gain make it worthwhile.
確かに、タクシーやシャトルバスに比べると高価にはなりますが、得られる快適性、便利さは、推奨できると思いました。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/10/19 |
| Activity Date: | 2025/09/25 |
Reviewed by: BOB
Wonderful driver, on time, and professional, with my party. Highly recommend them!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Luxury Mini Bus (up to 20 passengers) |
| Attended as: | Families with Young Children |
| Weather: | Rainy |
| Posted on: | 2025/10/08 |
| Activity Date: | 2025/10/06 |
Reviewed by: ぽんちゃんパパ
The welcome was great, as upon arrival, the vehicle was upgraded from an SUV to a limousine, which really boosted my excitement!! They also picked me up earlier than scheduled for the return trip, which was very nice. I will definitely use this service again!
出迎えは到着すると車の都合でとSUV→リムジンにグレードアップされており、テンション爆上がりでした!!帰りも時間よりも早めにピックアップしてもらってとても良かったです。また利用させていただきます!
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/09/27 |
| Activity Date: | 2025/09/06 |
Reviewed by: BRuss
Glenn was great he met us at baggage claim and when he was done he even helped with our baggage to the awaiting car I had.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/27 |
| Activity Date: | 2025/09/25 |
Reviewed by: かちかち
The person who assisted me was kind. In my case, the same person was there for both the outbound and return trips. I recommend it. On the way back, it was a large limousine.
担当していただいた方が親切でした。
私の場合は往復とも同じ方でした。
おススメです。
帰りは大型リムジンでした。
(エアコン故障していて暑かった)
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/13 |
| Activity Date: | 2025/08/21 |
Reviewed by: Nicole
My husband and I surprised my parents with a lei greeting in the airport upon our arrival in Honolulu, Oahu. Our greeter was wonderful and the leis were beautiful! I especially loved the leis the guys are wearing, they were so unique. Perfect start to any Hawaiian vacation!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/08/16 |
| Activity Date: | 2025/08/07 |
Reviewed by: mana
As soon as I arrived in Hawaii, I was taken to the hotel, and for the return trip, I was taken from the hotel to the airport, which made my travel hassle-free and easy. The driver was kind, and it was nice to chat during the ride. I think I will request this service again when I come to Hawaii.
ハワイに着いてすぐにホテルまで送ってもらい、帰りはホテルから空港に送ってもらって、移動に手間をかけずにすみ楽チンでした。送迎の人も優しく移動中もいろいろ話が聞けてよかったです。ハワイにきたらまたお願いしようと思います。
I think round-trip transportation is more comfortable than one-way.
片道より往復送迎のほうが気持ちが楽だと思います。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/07/27 |
| Activity Date: | 2025/07/24 |
Reviewed by: RR
Surprised my wife with a Lei greeting and it was spectacular
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Posted on: | 2025/07/27 |
| Activity Date: | 2025/07/04 |
Reviewed by: Kat
They were in contact with us the entire time. Their communication was spectacular! They were there before we got there, waiting with the sign and made it extra special to start off our anniversary trip!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/07/21 |
| Activity Date: | 2025/07/19 |
Reviewed by: Oscarmedico
Mi family loved them !
A nice experience when visiting Hawaii for the first time.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/07/04 |
| Activity Date: | 2025/07/02 |
Reviewed by: MUGIちゃん
The driver was waiting more than 30 minutes before the scheduled time at the pickup location, which allowed for smooth group coordination and baggage loading. At Honolulu Airport, the lobby was divided into two areas, but thanks to the meeting with the driver on the day, we were able to manage two stops without mixing up the baggage, which was a great help. We go to Honolulu with about 50 people every year, so we would like to continue using your services in the future. Thank you very much!
配車場所で時間より30分以上前に待機してくれていたので
グループの誘導やバゲッジの積込もスムーズにできました。
ホノルル空港ではロビーが2カ所に分かれていましたが
当日ドライバーさんとの打合せで2ストップ バゲッジもMIX’d UP
することなく大変助かりました。
毎年50名くらいでホノルルへ行きますのでこれからもお願いしたいと思います。
ありがとうございました!
There are many buses that are similar, so please check the bus number in advance. It seems that the decision is made the night before, but there may be changes, so it's a good idea to confirm (by phon
同じようなバスがたくさんありますので
バスナンバーを事前に確認してください。前夜に決定するらしいのですが
変更になることもありますので当日の朝07:00以降に確認(電話)するとよいです。
| Rating: | |
|---|---|
| Packages: | デラックスゴールド(58人乗り)プラン / ホテル⇒空港 |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/06/18 |
| Activity Date: | 2025/05/22 |
Reviewed by: Linda
Kei greeter was very friendly and had very Hawaiian greeting for us
Aloha Linda! Thank you for sharing your wonderful photo with us! We'll be sure to share your feedback with your Greeter, Adriana! We hope you return to the islands in the future!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/16 |
| Activity Date: | 2025/06/14 |
Reviewed by: とまほーく
No one was there, and I couldn't receive anything. I want my money back. Anyway, there was no one who seemed to be in charge. I question the quality of the service.
誰もいない、受け取れない。お金を返して欲しい。とにかくそれらしい人はどこにもいなかったです。サービスとしてどうかと思います。
I recommend not applying.
申し込まないことをオススメします。
We would like to respond on behalf of the VELTRA staff.
We sincerely apologize for the inconvenience caused during your important trip, which you were looking forward to, as you were unable to receive the service.
On the day of your arrival, the staff from the operating company was waiting at the exit of Honolulu Airport, but it is possible that it was at a different exit from where you were. We are truly sorry that we could not present you with the lei at the airport despite your reservation.
To prevent such occurrences in the future, we will work diligently with the operating company to confirm and improve our processes.
We sincerely look forward to your next visit.
VELTRA Travel Consultant
ベルトラスタッフよりご返信させていただきます。
この度は、せっかく楽しみにしてくださっていた大切なご旅行におきまして、サービスをお受けいただけなかったことを心よりお詫び申し上げます。
当日は、催行会社スタッフがホノルル空港の出口にて待機しておりましたが、お客様とは別の出口であった可能性がございます。
せっかくお申し込みいただきましたのに、空港でレイをお渡しできず、誠に残念に感じております。
今後このようなことが起こらないよう、再発防止に向け、催行会社との確認・改善に尽力してまいります。
またのご利用をスタッフ一同、心よりお待ちしております。
VELTRA トラベルコンサルタント
| Rating: | |
|---|---|
| Packages: | ハネムーンスペシャル・レイ(2組セット) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/06 |
| Activity Date: | 2025/06/06 |
Reviewed by: Greg
Everything was perfect. We were the envy of our group. When we got to Honolulu airport our greeter was right there
| Rating: | |
|---|---|
| Packages: | Exclusive Solo Lei Greeting Package (One participant) |
| Attended as: | Friends |
| Posted on: | 2025/03/29 |
| Activity Date: | 2025/03/27 |
Reviewed by: Kentucky Christmas in Hawaii
Very professional and sweet greeter met us with beautiful flowers. Well worth the money! Thx!
| Rating: | |
|---|---|
| Packages: | Large Group Greeting Package (8 participants or more) |
| Attended as: | Families |
| Posted on: | 2024/12/22 |
| Activity Date: | 2024/12/20 |
Reviewed by: Takeshi
Self explanatory. They are supposed to be within reach once we get out of airport.
But, we spent 2 hours looking high and low.
Staff were rude because they weren’t English-fluent, and were condescending and not-one-bit helpful when spoken English too.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2024/12/18 |
| Activity Date: | 2024/12/16 |
Reviewed by: Diego
In time ad very kindly. The mini bus arrive in time and the driver help us to put luggage into the correct place.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2024/12/14 |
| Activity Date: | 2024/11/19 |
Reviewed by: Dan B
Greeter met us as we expected and was very welcoming. The flowers were fresh and beautiful. Exceeded our expectations.
| Rating: | |
|---|---|
| Packages: | Exclusive Solo Lei Greeting Package (One participant) |
| Attended as: | Couples |
| Posted on: | 2024/12/12 |
| Activity Date: | 2024/12/10 |
Reviewed by: koimari
I used the round trip service from the airport to the hotel. Since it was just two adults, I was unsure whether to share a ride, but I was able to request a pickup at my preferred time, so there was no waiting time and I could use the time effectively. The drivers were different for the outbound and return trips, but both were polite, so I’m glad I chose this service. I would like to use it again.
空港ーホテル往復を利用しました。
大人2人だけなので乗り合いにするか迷いましたが迎えが希望時間で申し込めた
ので待ち時間などなく有効に使えました。
ドライバーさんも行き帰り別の方でしたがどちらも丁寧な方でしたので頼んで
良かったです。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Couples |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/21 |
Reviewed by: 旅行大好き♡
I was able to enjoy a luxurious time while taking in the scenery from the airport to Waikiki. Since it was private, I could maximize my time in Honolulu without wasting any, which was very nice.
空港からワイキキまで、景色を楽しみながら、優雅な時間を過ごすことができました。プライベートなので、無駄な時間を使うことなく、ホノルル滞在の時間を最大に持つことができたので、とても良かったです。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/片道】空港 → ホテル |
| Attended as: | Families |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/10/11 |
Reviewed by: Cin
Greeter was there waiting. My niece was walking towards him and she was amazed. Incredible experience. 100 percent worth it!
Aloha Cin! Thank you for your wonderful review! The greeter, Glenn, was glad to have assisted you and your niece at the baggage claim carousel, and he was advised of your kind words. We truly hope you enjoy your time on the island, and we look forward to providing lei again to you in the future. Mahalo!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/25 |
Reviewed by: Keven
Asked for a vehicle to accommodate 2 wheelchairs, but the vehicle could only handle one.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families with Young Children |
| Posted on: | 2024/10/20 |
| Activity Date: | 2024/10/16 |
Reviewed by: Kathy from Florida
Very Prompt, and Helpful!
Would recommend, made it easy to get to our destination without any stress.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2024/10/12 |
| Activity Date: | 2024/09/21 |
Reviewed by: ゴルフ好きのおじさん
I would like to express my gratitude to Ali from Pakistan for the round-trip transfer between the hotel and the airport, as well as the transfers to the golf course and shopping guidance. Thank you very much. I appreciate all the thoughtful care you provided. I look forward to your assistance during my next visit to Hawaii.
この度はホテル〜空港間の往復送迎、さらにゴルフ場への送迎やお買い物の案内等々、パキスタン出身のアリさんには大変お世話になりました。ありがとうございました。
全てに行き届いた気遣いをしていただき感謝しています。
また次回のハワイ訪問時も宜しくお願い致します。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Friends |
| Posted on: | 2024/09/27 |
| Activity Date: | 2024/09/18 |
Reviewed by: R. J. Ferguson
The desk help me with my shuttle and even helped me get to my shuttle. They help me with my suitcase.
The drive even told me where to be for my return shuttle to the airport so I would not miss it.
A+++++++ Will use again
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2024/09/21 |
| Activity Date: | 2024/09/19 |
Reviewed by: 家族で参加
I used this service for a round trip from the airport to my hotel in Waikiki. Although my arrival was delayed, when I contacted them just outside the arrival lobby, the driver came to meet me within a few minutes. For the return pickup, they surprised me, and I ended up with wonderful memories.
空港からワイキキのホテル往復で利用しました。
到着時間が遅れましたが、到着ロビーを出たところで連絡したら数分でドライバーがそこまできていただきました。帰りのお迎えの際はサプライズもしていただき、最後に素敵な思い出ができました。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Posted on: | 2024/09/14 |
| Activity Date: | 2024/08/21 |
Reviewed by: Carlie
Very satisfied from beginning to end.
Andrea contacted me upon arrival then greeted & escorted us to our driver with a smile. She was very friendly, helpful, & grateful.
Our driver was also awesome, personable, courteous & knowledgeable. He gave us some good recommendations and advice as tourists. So sorry I forgot his name. The SUV was spotless & comfortable. Our driver was also a conscientious driver and got us to our hotel safely and in a timely manner. No issues; very satisfied & will definitely use in the future. Thanks a bunch!
Thank you very much for the kind words and we will look to see who your driver was so we can also convey the nice message.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Lincoln Town Car Sedan (1-3 passengers) |
| Attended as: | Couples |
| Posted on: | 2024/09/11 |
| Activity Date: | 2024/09/09 |
Reviewed by: GayleP
We rang as instructed when we were at the meeting point and were told a car would be dispatched and would be 15 minutes. He arrived, loaded our bags, we climbed aboard (& I mean climbed, no step was offered), then sat waiting for a further 20 minutes for 3 other people. We were under the impression this was a private shuttle, not like all the other airport shuttles on demand. My husband had to help the other two elderly ladies into the vehicle as the step was far too high. Totally disappointed for the price we paid!!
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki Hotel: One Way Shuttle |
| Attended as: | Couples |
| Posted on: | 2024/09/04 |
| Activity Date: | 2024/09/02 |
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