Reviewed by: Deb
Enjoyed our whale Watch. Staff are very knowledgeable! Always enjoy this tour! We take this trip every year we are on Oahu. Saw dolphins and whales! The drinks are reasonably priced and delicious! We love getting out on this boat because it is so peaceful in the water is so beautiful and blue. Every time we have taken this cruise we have seen whales! The check-in process was very easy as they were waiting right outside the boat. Parking was easy and it was $10 for the duration we were parked. We used hawaii activities.com to book this trip. They were very easy to deal with and enjoyable. We have been on the star of Honolulu for several different types of excursions. The boat is very safe and we have always enjoyed our time on them.
| Rating: | |
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| Packages: | Buy One, Get One Free - Review Rebate Special! |
| Attended as: | Couples |
| Posted on: | 2024/02/06 |
| Activity Date: | 2024/02/01 |
Reviewed by: モアナ
I didn't encounter any sea turtles at Hanauma Bay, but I did see the state fish. However, half of the one-hour swim was spent searching for sea turtles in an area where there weren't many fish, so there wasn't much time to enjoy watching the fish.
Additionally, after the tour, photos are uploaded to Facebook the same day, but ours were missing. There seemed to be some confusion during the tour regarding the number of participants (was it 8 or 10?), which raised concerns about their awareness. I also received no response when I inquired about it.
Even though I tipped generously, I felt that this tour company was dishonest, as they provided no support after payment. If I receive a response, I will revise my review. Please contact me for now.
ハナウマ湾でウミガメには出会えませんでしたが、州魚を見れました。ただ1時間の遊泳のうち半分は魚があまりいない場所でのウミガメ探しになってしまったので、ゆっくり魚を見る時間はありません。
また、ツアー後は当日中にFacebookに写真がアップロードされますが、私達夫婦の分が漏れており(ツアー中も参加者8人?10人?など揉めており、認識不足が垣間見えました。危険では?)、問い合わせても一切応答なし。
チップも十分払っているのに、、お金を払ったら後は一切対応しない不誠実なツアー運営だと思いました。連絡あれば、評価を修正します。とりあえず連絡ください。
| Rating: | |
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| Packages: | 12:00スタート |
| Attended as: | Couples |
| Posted on: | 2024/02/06 |
| Activity Date: | 2024/01/31 |
Reviewed by: れー
We participated as a group of four, with two adults and two children. We opted for the shuttle service.
After boarding, we had a little time and were able to enjoy breakfast with the bread we brought along.
The onboard announcements (in English) inform you about the direction to look for whales, so I don't think you'll miss them.
We were able to see the whales spouting water and their tails multiple times. Unfortunately, we didn't get to witness a whale jumping out of the water. However, it was a fun experience, and we felt the presence of the whales more than we expected.
It can be quite windy, so having a long-sleeved jacket is advisable.
大人2人、子ども2人の計4名で参加。
送迎付きにしました。
乗船してから少し時間があり、持ち込んだパンで朝ごはんを取る余裕がありました。
船内アナウンス(英語)で、時計のどの方向にクジラが見えるか教えてくれるので、見逃してしまうことはないかと思います。
クジラの潮吹きや尾びれは何度も見ることができました。
クジラがざっぶーんとジャンプするような姿を拝むことは残念ながらできませんでした。
でも、思った以上にクジラの存在を感じることができて楽しい時間でした
風が強く長袖の上着があった方が安心です。
Thank you very much for bringing your family on our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the boat. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズに御家族でお越し頂き誠に有難うございました。
クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2024/02/05 |
| Activity Date: | 2024/02/03 |
Reviewed by: クリーム
Unfortunately, it rained on the day of our cruise at the beginning of February during the rainy season. We arrived early at the Aloha Tower area, but since there isn't much to do, it might be better not to arrive too early. We were able to watch a hula dance show in front of the ship before check-in time. After that, we boarded the ship. It seems that the deck level changes depending on the course rank! We moved to the fourth floor for the five-course meal! The ship has an elevator.
After giving our names, we were shown to our seats and served a delicious welcome drink of champagne! Once we set sail, we enjoyed a toast from the captain and a hula performance by the dancers! We enjoyed our meal for a while, and although we might have been able to see the sunset outside, we couldn't due to the rain. However, we were able to take our time with the meal and enjoy some jazz music in the second half! The ship was a bit rocky, possibly due to the rain and strong winds, so those who are prone to seasickness should be cautious! The restrooms were very spacious and clean!
We had a great time on our first dinner cruise, even in the rain!
2月初めの雨季の乗船で残念ながら当日は雨でした。
乗船場所のアロハタワー周辺に早めに着いたのですが、特に何もない為あまり早くつかない方がいいかもしれません。
チェックイン時間より船の前でフラダンスのショーを見ることができました。
そのあと乗船となります。コースランクによって船の階数が変わるようです!私達は5コースで4階に移動しました!
船にはエレベーターがあります。
名前を伝えると席に案内されウェルカムドリンクの美味しいシャンパンをサーブしていただけました!
出航したら、キャプテンの乾杯の挨拶、ダンサーによるフラを見ることができます!しばらく食事を楽しんで、本来ならサンセットを外で見ることができたのかもしれませんが、当日は雨の為見ることは出来ませんでした。ただその分ゆっくり食事をして、後半にはジャズを聴きながら楽しむことができました!雨と強風のせいかわかりませんが少し船は揺れてました(・・;)船酔いする方は気をつけた方がいいかもしれません!お手洗いはとても広く綺麗でした!
初めてのディナークルーズ雨でも楽しめました!
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the hula dance show and jazz. We hope you will also enjoy the beautiful sunset next time. All of our staff look forward to welcoming you again.
この度は私共のクルーズにお越し頂き誠に有難うございました。
フラダンスのショーとジャズをお楽しみ頂けました様で大変嬉しく思います。次回は綺麗なサンセットもお楽しみ頂きたいです。またのお越しをスタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニターツアー/豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Friends |
| Posted on: | 2024/02/05 |
| Activity Date: | 2024/02/01 |
Reviewed by: マハロー
It was canceled due to bad weather. It's a bit disappointing, even though it's nature. However, the guide was very attentive and we had a really enjoyable time.
天候不良で中止になりました。自然とはいえ、少し残念。でもガイドさんは丁寧に話してくれて、とても楽しい時間を過ごすことができました。
On this day, Hanauma Bay suddenly closed due to large waves, which was truly disappointing. This is a natural phenomenon, so I sincerely apologize. Please come back for a tour when you visit Hawaii again for a chance to experience it. I would love to guide you through the beautiful Hanauma Bay. I look forward to the day we can meet again. Mahalo!!
この日は大波のために急にハナウマ湾がクローズとなってしまい、本当に残念でした。こればかりは自然現象ですので本当にごめんなさいね。またハワイにお越しの際にはリベンジでツアーに来てくださいね。綺麗なハナウマ湾をガイドさせていただきたいと思っております。いつかまたお会いできます日をお待ちしております。Mahalo!!
| Rating: | |
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| Packages: | 7:00スタート |
| Attended as: | Families |
| Posted on: | 2024/02/04 |
| Activity Date: | 2024/02/02 |
Reviewed by: ミミちゃん
I was worried about the bad weather until the day before, but we set sail safely.
When I strained my eyes on the fourth floor, I spotted some splashes of water.
It was far away, but I was moved to see the jumps!
After that, I was able to see them many more times, which made me very satisfied!
Aside from the initial briefing area being a bit cramped and crowded, and the fact that only the first floor restroom was available, I was very satisfied.
There were some people who seemed to be seasick, possibly due to the slightly high waves. I chose this option because I felt reassured that I could try again if I didn't see anything, and I think it was a good choice.
前日までの悪天候で心配しましたが無事出航
4階で目を凝らしていると水しぶき発見
遠かったけどジャンプもみれて感動^_^
そのあとも何度も見られて満足満足!
最初の説明会場が手狭で密集してたのとトイレが一階しか利用できなかったのを除けば大満足です
波が少し高かったのか船酔いしてる人が見受けられました もし見られなければもう一度チャレンジできる安心感で選びましたが良い選択だったと思います
Thank you very much for joining our cruise. We are very pleased to hear that you were able to observe the whales jumping. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。
クジラのジャンプをご観測頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2024/02/04 |
| Activity Date: | 2024/01/10 |
Reviewed by: ジェイ
It took about 40 minutes by bus from the hotel in Waikiki to arrive!
We received an overall explanation at the information center around 10 AM and then dispersed. There was a Japanese staff member who explained everything in Japanese!!
We had free time until the buggy ride. I strolled through the souvenir shop and spent time interacting with the horses!
We checked in for the buggy ride at 10:30 and set off!! The staff attending us spoke only English (there was a Japanese video for the initial safety instructions). There were parts of the explanation during the ride that I didn't understand, but the staff member was cheerful and friendly, and we had an amazing time for two hours!!! Getting caught in a downpour along the way was also a good memory!
Knowing I would get dirty, I participated in clothes I didn't mind throwing away. I was in the last buggy, but since it had just rained, there wasn't much dust, and I didn't get as dirty as I expected!! They provide helmets and goggles, so when it's sunny, you might want something to protect your nose and mouth...
【Essentials】
Change of clothes, wet wipes. It was cold in February, so having a long-sleeved cover-up might be good!!
Afterward, we had quite a bit of time until the 3:30 bus! I wish I had participated in another activity...
Lunch is available for purchase on-site! I had the garlic shrimp plate, and it was delicious!!
I want to participate again the next time I come to Hawaii! Mahalo!
ワイキキのホテルからバスで40分くらいで到着!
10時前くらいからインフォメーションで全体的な説明を受けて解散。日本人スタッフがいるので日本語で説明してくれました!!
バギーの時間まで自由時間。
お土産売り場を散策して馬と触れ合い時間潰し!
10:30バギーの受付をしていざ出発!!
アテンドしてくれるスタッフは英語only
(最初の注意事項説明は日本語ビデオあり)
バギー中の説明は分からないところもありましたが、アテンドしてくれたスタッフが明るく気さくな方で2時間めちゃめちゃ楽しめました!!!
途中スコールをくらったのも良い思い出!
汚れると知っていたので捨ててもいい服で参加
1番後ろのバギーでしたが雨上がりで砂埃もあまりなく、思ったほど汚れずに済みました!!
ヘルメットとゴーグルは貸してくれるので
晴れてる時は鼻、口を守るものは必要かと…
【必需品】
着替え、ウェットティッシュ
2月で寒かったので、長袖の羽織ものあると良いかも!!
終わってからは15:30のバスまで時間があまり過ぎました!他のアクティビティに参加すれば良かったなと…
ランチは現地で購入可能!
ガーリックシュリンププレートを食べましたが美味しかったです!!
また次ハワイ来た時も参加したいです!
マハロ!
| Rating: | |
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| Packages: | 送迎付き/午前開始ツアー |
| Attended as: | Couples |
| Posted on: | 2024/02/04 |
| Activity Date: | 2024/02/02 |
Reviewed by: Debby and Dan
there were tons of whales, great crew that was friendly and knowledgeable, we really enjoyed the trip!
| Rating: | |
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| Packages: | Afternoon Whale Watch Sail |
| Attended as: | Couples |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/02/01 |
Reviewed by: しょうちゃん
The dinner cruise after 20 years was amazing. Especially the crew member with the pineapple hair. A lifetime memory! I want to see you again!
20年ぶりのディナークルーズ最高でした。
特にパイナップルヘアーの女性クルー
一生の思い出‼️また会いたいね〜
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed our cruise in Hawaii after 20 years. We hope to see you again. All of our staff are looking forward to your next visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。
20年ぶりのハワイにて私共のクルーズをお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【販売終了】選べる無料特典付き!/窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/01/10 |
Reviewed by: 水戸黄門
I was worried about seasickness, so I chose the largest sightseeing boat on Oahu. The view as we left the harbor and passed through Waikiki towards Diamond Head was simply amazing. As we got closer to Diamond Head, we encountered a family of whales three times. A group of about three, possibly a mother and her calves, surfaced for air, and every time they spouted water, cheers erupted. Onboard, there was a briefing about where to look when whales were spotted, which made the experience enjoyable. It seems this boat is also used for Sunset Dinner Cruises at night, and it had a restaurant onboard. Next time, I definitely want to experience the Sunset Cruise.
船酔いが心配だったのでオアフ島で一番大きいという観光船を選択。港をでてワイキキ沖を通ってダイヤモンドヘッドに向かう景色は、それだけで素晴らしいものです。ダイヤモンドヘッドに近くなったころに、クジラの家族?に三度遭遇。親子なのか三頭くらいの群れが呼吸のために海面に出てきて汐を吹くたびに歓声があがりました。船内では、クジラが見えたときのアナウンスと見る方向などが事前にレクチャーされており、楽しめました。この船は夜はSunset Dinnerクルーズなどに使われているようで、レストランも完備されていました。次回は是非、Sunsetクルーズを体験してみたいと思います。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope you will join us for the sunset cruise next time. All of our staff are looking forward to welcoming you.
この度は私共のクルーズにお越し頂き誠に有難うございました。
クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。次回は是非サンセットクルーズにお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/01/14 |
Reviewed by: けんこうなお
I participated in the Sandbar Angel's Sea snorkeling and sea turtle watching cruise. The atmosphere was nice and it was fun, but when I entered the water for snorkeling, the water temperature was low and "it was cold."
Snorkeling was enjoyable, but I recommend preparing for the cold after getting back on the boat. Our family of three participated, and we all changed in the restroom and wrapped ourselves in thick towels we brought from the hotel.
Even though it's a tropical climate, it felt like winter? Since the water temperature is low, I recommend taking precautions. I was glad I had read experiences beforehand.
The weather was nice, so I thought it was still bearable, but I believe cold weather precautions are necessary when it's cloudy, rainy, or windy.
サンドバー 天使の海 シュノーケリング&ウミガメウォッチクルーズに参加しました。雰囲気も良く、楽しかったのですが、シュノーケリングで海に入ったのですが、水温が低く「冷たかった」です。
シュノーケリングも楽しかったのですが、船に上がってからの寒さ対策をお勧めします。我が家は3人で参加しましたが、トイレで全員着替えて、ホテルから持参した厚いバスタオルにくるまっていました。
常夏といえど、やはり冬?なのか。水温が低いので対策をお勧めします。
事前に体験談を見て行っていたので、良かったです。
天気が良かったので、これでもまだマシだと思いましたから、天気が曇りだとか雨、風が強い等の時は、寒さ対策が必要だと思いました。
| Rating: | |
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| Packages: | BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2024/02/03 |
| Activity Date: | 2023/12/27 |
Reviewed by: たまちゃん
The waves were calm that day, so we were able to go out to the special area. Although we didn't see any turtles, we saw plenty of colorful and large fish. I thought an hour would be short, but it turned out to be quite tiring, and I got seasick and felt fatigued from the flight. In the end, I managed to return slowly. I had prepared a waterproof case to take photos underwater, but I didn't have the energy to do so. Let's make sure to remember everything with our eyes. Both my child and I felt unwell, but the guide was very accommodating and didn't show any displeasure, which was a relief. Thank you very much.
その日は波が穏やかだったとのことで、特別に行ける沖にいったそうです。
カメは見られませんでしたが、カラフルで大きな魚はたくさん見れました。
1時間は短いかと思いましたが、やってみるとかなり疲れるのと波酔い、飛行機疲れのため酔ってしまいました。最後は休み休み、何とか戻ることができました。
水中で写真撮るかと思い、防水ケースを用意していましたが撮る余裕はありません。目でしっかり焼き付けましょう。
親子で体調が悪くなりましたが、ガイドの方が嫌な顔することなく対応してくださり助かりました。ありがとうございました。
Thank you for joining the tour. Since you went on the tour right after arriving in Hawaii, I imagine you must have been quite tired. Also, the malasadas you had in the car might not have been the best idea before snorkeling. I apologize for that. Both of you were very skilled at snorkeling, so please do challenge yourselves again when you come back to Hawaii. We are always here waiting for you. Thank you. Mahalo!!
この度はツアーにお越しいただき、ありがとうございました。ハワイに到着してすぐにツアーでしたので、きっとお疲れだったのかと思います。それと車の中で食べたマラサダもシュノーケリング前にはよくなかったのかもしれません。ごめんなさいね。シュノーケリングはお二人ともとてもお上手でしたから、ぜひまたハワイにお越しの際には再度挑戦できてくださいね。いつでもお待ちしております。ありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 12:00スタート |
| Attended as: | Families |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/01/31 |
Reviewed by: たまちゃん
I participated in a whale watching tour with my middle school son. The pickup was near our hotel, but there were other tours, and when the bus arrived, it turned out to be for a different tour. After that, our tour bus arrived, but the pickup was a bit delayed. The bus was clean, and there was no typical bus smell, making it comfortable.
Once on board, we listened to explanations in a large dining area on the first floor, where those who wanted could pay for meals. All the staff were locals, so the explanations were in solid English. After the briefing, we could go up to the deck.
We waited at a spot where whales were expected to appear. The boat rocked quite a bit while moving and even while waiting. I took motion sickness medication, but those who are prone to seasickness might get nauseous. I got seasick quickly and rested on a chair on the deck.
We saw a few dolphins. I heard that when a whale appears, they announce it by saying "○ o'clock," so I was lying down and seemed to have missed it when it showed up. My son noticed it because someone next to him murmured about the spout, and he saw it when they said "3 o'clock," so he apparently saw it twice. The whales were quite far away, as shown in the photos, while the dolphins were relatively close.
中学生の息子とホエールウォッチングに参加しました。
ピッキングは宿泊ホテルの近くでしたが、他のツアーの方もいて時間に来たバスが来たので聞いてみると違うツアーでした。その後当ツアーのバスが来ましたが、お迎えは少し時間が遅れていました。バス内は清潔でバス特有の匂いもなく快適でした。
乗船し、1階の食事が出来る大部屋で説明を聞きながら希望者は有料で食事が出来ます。スタッフは全員現地の方なので、説明もガチ英語。
説明が終わったらデッキへ上がれます。
出没スポットと思われるところで待機。船は走っているときも待機中も結構揺れます。酔い止めを飲んでいましたが、乗り物酔いしやすい方は酔ってしまうでしょう。私はすぐに酔ってしまい、デッキの横になれるチェアで休んでいました。
イルカが数匹見れました。
「○oclck」とクジラがでたらアナウンスされると聞いたので、横になっていましたが気づかないうちに現れていたようです。
息子は隣の人が呟いたため気づいて見えた潮吹きと、「3o'clock」と言われてみたので計2回見えたようです。クジラは写真の通り遠巻きで、イルカは割と近くで見えます。
Thank you very much for joining our cruise. We are sorry to hear that you experienced seasickness, but we are very pleased that you enjoyed whale and dolphin watching as well as the views from the ship. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。
船酔いしてしまったのが残念でしたがクジラとイルカの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/02/01 |
Reviewed by: ひとみ
From the moment we set sail, the sparkling sea and the pleasant wind made me feel great, and I thought it would be enough even if we didn't see any whales! However, shortly after departing, we were greeted by a large pod of dolphins. They seemed to playfully swim alongside the boat, and I was thrilled to see so many adorable dolphins.
A little further ahead, we spotted two whales spouting water. They weren't very large, but their size was clearly different from the dolphins, moving gracefully. Throughout the trip, dolphins and whales appeared alternately, making the two and a half hours fly by. The crew mentioned that we were particularly lucky to see so many whales today.
出航前からキラキラ光る海と風に気持ちよくて、クジラ見られなくても十分!と思っていましたが、出航して少ししたら、まずはイルカの大群。
ふざけながら船に並走してくれるようで、たくさんの可愛いイルカたちがみられて感激。
その後その少し先で潮を吹くクジラが2頭。
それほど大きくないクジラでしたが、明らかにイルカとは違う大きさ。ゆったりした動き。
その後もイルカやクジラが代わるがわる現れて、あっという間の2時間半でした。
今日は特にたくさんのクジラが見られたよと船の方もおっしゃってました。
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/01/25 |
Reviewed by: Yile
The couple are so nice! I wish I could have them as guide again if I come next time. I will refer them to my friends and families.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/31 |
Reviewed by: みんみん
I participated in a movie location tour (meeting and ending on-site) in the morning and a zipline tour with seven lines (also meeting and ending on-site) in the afternoon. Both tours had the same check-in location, so I was able to complete the check-in for both with just one visit.
On the way to the zipline location, we took the same route as the location tour by bus, but there were no stops for photo opportunities. All three guides spoke English, so there were times when I didn't understand what they were saying, but all seven ziplines were a lot of fun! It was a great memory to experience seven consecutive ziplines in the magnificent nature, something that is hard to do in Japan!
午前中に映画ロケ地ツアー(現地集合解散)、午後にジップライン7本ツアー(現地集合現地解散)に参加しました。
どちらのツアーも受付が同じ場所なので、1度のチェックインで両方とも受付完了出来ました。
ジップラインの場所に行くまでは、ロケ地ツアーと途中まで同じルートをバスで通りますが、停まって写真撮影とかはありませんでした。
ガイドさん3人とも全て英語なので何を言ってるか分からない事もありましたが、7本のジップラインはどれも楽しかったです!日本では中々出来ない7本連続と、雄大な自然の中で出来たのは良い思い出になりました!
| Rating: | |
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| Packages: | 現地集合/解散プラン |
| Attended as: | Couples |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/27 |
Reviewed by: 匿名
I was supposed to participate with a pickup from the Lacroix Hotel. Even after 15 minutes had passed, no one arrived, and when I called the contact number that said, "Please contact us if you haven't been picked up after 5 minutes," I received a message saying it was outside of business hours, leaving me at a loss. When I consulted with the front desk at the Lacroix Hotel, they kindly made a call and connected me with a Japanese woman from the tour company. After explaining the situation, I was told, "Your pickup is at Sheraton Waikiki. The pickup time for today has already passed. You can take a taxi at your own expense." I mentioned that I had requested the pickup from the Lacroix Hotel from the beginning, that I had already paid for the service including the pickup, and that it didn't have to be today, and only then was I finally offered a reschedule. It was very disappointing that they spoke as if it was my mistake from the start without trying to find the cause of the misunderstanding, and their response reflected that. Since it was a family trip, I rescheduled for the next day, but honestly, I felt like canceling due to their handling of the situation. If a customer cancels on the day of, they incur a cancellation fee, so I thought it would be reasonable for them to provide compensation for this incident. The next day, the pickup was also more than 15 minutes late, and when I called, I couldn't get through, just like the day before. Fortunately, there was another family scheduled to participate, and they received a call about a 20-minute delay on their mobile phone, and I felt relieved when I saw the bus arrive shortly after. However, I was truly disappointed with these experiences over two consecutive days.
Managing time to avoid being late with young children and planning this trip with excitement for months, it is regrettable to have to go through such anxiety and discomfort. I also emailed Veltra about the lack of pickup, and they promptly and very kindly intervened with the tour company. It was through Veltra's contact that I learned for the first time that the pickup location had mistakenly been set to Sheraton Waikiki. The tour company did not provide any explanation or apology regarding this mistake and spoke as if it was a communication error between Veltra and the tour company. While I understand that mistakes can happen, I believe it is very rude not to offer a sincere explanation or apology. I recommend Veltra, but I do not recommend this tour company.
ラクロワホテルお迎えで参加予定でした。15分過ぎても来ず、「当日5分過ぎたら連絡ください」という連絡先に電話しても営業時間外というアナウンスが流れ、途方に暮れていました。ラクロワホテルのフロントの方に相談すると電話をかけてくださり催行会社の日本人女性の方と繋げてくれました。経緯をお話すると「シェラトンワイキキお迎えになっています。今日のお迎え時間はもう過ぎています。自費になりますがタクシーで来ていただいてもいいです。」と言われました。申込時からラクロワホテルでお願いしていること、送迎込みの金額をすでにお支払いしていること、今日でなくてもよいことを伝えるとようやく振替を提案されました。行き違いの原因を探そうともせず最初からこちらのミスであるような言い方をされ、それを踏まえた対応をされたのは大変遺憾でした。せっかくの家族旅行なので翌日に振り替ましたが正直キャンセルしてもいいと思うくらいの対応でした。お客側が当日キャンセルしたらキャンセル料が発生するのですから、今回はこちらにもそれに見合った弁償があってもいいのではないかと思いました。翌日もお迎えは15分以上遅れ、電話をかけても昨日と同じく繋がりませんでした。幸い参加予定のご家族がもう一組おり、そちらの携帯に20分ほど過ぎたころ遅延している旨電話が来て、すぐにバスが見えたので安心しました。しかし2日連続のこれらの対応には本当にがっかりしました。
幼いこどもを連れて時間に遅れないよう時間管理をし、何ヶ月も前からスケジュールを立てて楽しみに旅行に来ているのに、こんな不安な思いや不快な思いをしなければならないのは残念です。
ベルトラさんにもメールでお迎えが来ない旨ご相談したのですが、催行会社との間に入り、迅速に大変親身にご対応いただきました。ベルトラさんからのご連絡で初めて催行会社側のミスで送迎先がシェラトンワイキキになっていたことを知りました。催行会社の方はその旨の説明も謝罪もなく、ベルトラさんと催行会社の間での伝達ミスのような言い方をされました。ミスをするのは人間なのでしょうがないと思います。しかし誠実な説明や謝罪ないのはこちらに対して大変失礼だと思います。
ベルトラさんはおすすめしますが、こちらの催行会社はおすすめしません。
We sincerely apologize for the long wait time for our shuttle bus and for the very unpleasant experience you had over the two days. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future. Thank you for your feedback; we would like to take this opportunity to ensure continuous improvement.
私共の送迎バスの待ち時間に大変時間が掛かったことそして、二日間にわたり非常に不愉快な思いをされた事をお詫びいたします。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families with Young Children |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/22 |
Reviewed by: shuu
I visited Hanauma Bay for the first time in 2019 and was impressed by its beauty and the abundance of fish. However, since then, tours have been discontinued and reservations are now required for entry, making it difficult to visit on my own. This time, I participated in a tour. Although the morning is early, I think it's nice because there are fewer crowds. Even if you're not good at English, as long as you ask about the meeting place and time for the return, there shouldn't be any problems. I was worried about strong winds the day before, but I was lucky that the weather was good on the day of the tour.
2019年に初めてハナウマ湾に行き、美しさとたくさんの魚を観ることが出来、感動しましたが、その後ツアーが無くなったり、入場予約が必要になったりで個人で行くのも難しく、今回、このツアーに参加しました。朝は早いですが混雑が少なくていいと思います。英語が不得手でも帰りの集合場所と時間さえ聞いておけば問題ないです。前日まで風が強く心配でしたが当日は天気良くラッキーでした。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/31 |
Reviewed by: とも
We participated to celebrate our first wedding anniversary and my wife's birthday. We were both very satisfied with the beautiful sunset, the large lobster, and the authentic hula dance.
However, there was one point: I had no idea how to eat the lobster at first, so I ended up mimicking what the person next to me was doing. It would have been nice to have an explanation.
妻との結婚1周年記念と誕生日を兼ねて参加しました。
綺麗な夕焼けや大きなロブスター、本場のフラダンスを見られて夫婦共に大満足です。
ただ一点、ロブスターの食べ方が最初全くわからず、隣の人の食べているのを真似して食べたので説明があると嬉しかったです。
Thank you for choosing the Star of Honolulu Sunset Dinner Cruise for your wedding anniversary and birthday. We are honored to have been able to help you create wonderful memories in Hawaii. We look forward to welcoming you back next time in Hawaii.
スターオブホノルル号サンセットデイナークルーズを結婚記念日とお誕生日にてご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
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| Packages: | 【販売終了】選べる無料特典付き!/窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/18 |
Reviewed by: とも
I participated last month. I was very satisfied to see many sea turtles swimming in the very blue ocean. The guide was Japanese and explained everything in Japanese for the Japanese tourists, which was reassuring. I would like to participate again if I have the opportunity to go to Hawaii.
先月参加させていただきました。
とても青い海に泳いでいるウミガメもたくさん見れて大満足です。
ガイドの方も日本人で、日本の観光客には全て日本語で説明してくれるので安心です。
またハワイに行く機会があったら参加したいです。
| Rating: | |
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| Packages: | BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/19 |
Reviewed by: みんみん
The Royal Hawaiian Center on the 4th floor of Waikiki's bustling area has excellent access! I debated whether to get a ticket with a buffet dinner, but I didn't want to be restricted by time, so I opted for just the viewing ticket and enjoyed a leisurely dinner at a restaurant within the center.
The seating is arranged in a circular shape with 180-degree views, divided into three blocks, with the center being reserved seating and the sides being general seating. Since it was a weekday night, there were only about a third of the seats filled on the day I attended.
The show included hula dancing, a live performance by two superstars, fire performances, and Disney songs, making for a fun night that really lifted my spirits!
ワイキキ繁華街のロイヤルハワイアンセンター4階の常設施設内なので、アクセス抜群です!
ブュッフェディナー付きのチケットか悩みましたが、時間の縛りが嫌だったので観覧のみのチケットにして夜ご飯はセンター内のレストランでゆっくり過ごしました。
席は180度円形型の座席で、3ブロック分かれている内の中央が指定席、左右が自由席のようです。
平日の夜だったこともあってか、観覧した日は三分の一くらいのお客さんでした。
フラダンンス+スーパースター2名のライブ+ファイヤーパフォーマンス+ディズニーソングと盛りだくさんの内容で、テンションが上がる楽しい夜が過ごせました!
Thank you very much for attending the Rockafella Rockin' Show. We are delighted to hear that you enjoyed the performances of Elvis, Michael, and the Hawaiian show. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。エルビスやマイケルそして、ハワイアンショーなど楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
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| Packages: | 【12月末まで20%OFF!】ショーチケット |
| Attended as: | Couples |
| Posted on: | 2024/02/02 |
| Activity Date: | 2024/01/28 |
Reviewed by: Chuck
Touring Jurassic Valley Kualoa Ranch was awesome! It was a great combination of Hawaiian history, Nature information, and Movie set information. The tour guides were professional, and pleasant, making the tour enjoyable. I recommend renting the ATVs because it's fun driving the trails around the ranch.
The best part was a sudden downpour while driving and we kept going on the tour.
My advice is to book your tour when you make your travel arrangements to Honolulu as this tour sells out all the time.
This is a great tour for all ages!!
| Rating: | |
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| Packages: | 2-hour ATV Tour [Morning Package] |
| Attended as: | Friends |
| Posted on: | 2024/02/01 |
| Activity Date: | 2023/12/13 |
Reviewed by: Chuck
The bus had multiple stops to pick up customers our driver was very knowledgeable about all of Hawaii. He provided solid information about going to the Arizona Memorial first. The wind was picking up making the water choppy and the shuttle could stop ferrying tourists. So we were able to get on the boat as stand-by then come back and walk through the museums.
Given a lot of good information about the Punch Bowl as we drove through the grounds!
If you are in Honolulu this tour is a must.
| Rating: | |
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| Packages: | 8:00 AM Standard Tour |
| Attended as: | Friends |
| Posted on: | 2024/02/01 |
| Activity Date: | 2023/12/14 |
Reviewed by: Vermillion
I loved the jetski, it was my first time ever to ride a jetski. But they were able to coach me well and didnt feel intimidating.
The para sail is a little bit underwhelking as the thrill is gone as soon as you reach the highest height/point . But the views are worth it
The service is good and friendly.
We were the last ones for the day but didnt feel rushed
Mahalo for making ocean memories at H2O Sports Hawaii!
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2024/02/01 |
Reviewed by: ハワイLOVE
This time, the scheduled date and time were canceled due to bad weather, so we quickly changed it to the next morning. I had originally booked for lunchtime, hoping to see the beautiful ocean, but in the morning, the sun hadn't come out yet, and the sea looked a grayish blue. When I looked straight down, it was incredibly high and really scary! (150m)
I tackled it with my 5-year-old and my 6th grader in between us, and it seemed the kids had fun and wanted to do it again. Later, my parents, who are over 70, also tried it, and they said it wasn't as scary as I made it out to be. I'm sure it would be enjoyable if you don't look straight down.
Considering the price, the duration was long, and I thought it was very cost-effective.
今回、予定していた日時が天候不良で中止になり、急遽、翌日の朝イチに変更しました。もともとお昼の時間帯を予約していたので、海のキレイさが見られることを期待していましたが、朝イチはまだ日も射しておらず、海がグレーのようなブルーでした。なので、真下を見てみると、すっごく高くてめちゃくちゃ怖かったです!(150m)
5歳の子どもと小6の子どもに挟まれて、3人で挑みましたが、子どもたちは楽しかったようで、またしたいと言っていました。
その後、70を超えた両親も挑みましたが、私が騒ぐほど怖くなかったと言っていました。真下を見なければ、きっと楽しいと思います。
値段の割に時間も長く、とてもコスパは良いと思いました。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/31 |
| Activity Date: | 2024/01/23 |
Reviewed by: ハワイLOVE
I arrived earlier than my reserved time, but after checking in, I went straight into preparation, and before I knew it, the activity had started. The explanation was only in English, so if you don't understand English, you need to speak up; otherwise, it seemed like they would just leave without you. I was worried it might be dangerous, so I didn't let my child have a phone, but it seemed they had set aside time for photos in beautiful scenery at various points, so it would have been better to let them have it. There was an area where you could drive freely, and it seemed both adults and children (6th graders) found it fun, even though kids might fall over. While we were waiting, they also gave us juice and Honolulu cookies. It was a really scenic spot, and even while waiting, I was wandering around taking photos. It lasted about an hour, and I think it was very cost-effective. The staff were also very kind, and I was extremely satisfied.
予約時間より早く着きましたが、受付をすませたらそのまま準備に入り、気づいたらアクティビティが開始しました。
説明は英語のみなので、英語がわからなかったらアピールしないと、そのまま出発しそうな勢いでした。
危ないかな?と携帯を持たせなかったのですが、要所要所に素敵な風景の中、撮影時間をもうけていたようで、持たせた方がよかったです。
途中、自由に運転していいエリアがあり、子どもだと転んだりするので、そこが大人も子ども(小6)も面白かったようです。
待っているこちらにも、ジュースやホノルルクッキーをくれました。
すごく景色のよいところで、待っている間も、うろうろして撮影していました。だいたい1時間くらいあり、非常にコスパもよいと思います。
スタッフの方も非常に優しくて大満足でした。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/31 |
| Activity Date: | 2024/01/24 |
Reviewed by: Karen
Our guide had a lot of interesting information about the film industry of Hawaii, not only about Hawai-5-O. We could go into Mc Garrets house and meet and talk to the character Flippa. The Lunch was only a sandwich and some chips and a soft drink. But it was good. We spent plenty of time in the garden of that house. The other places could not to be visited. We had only 2 more foto stops: one at Danu‘s thinking point and one at the headquarter. But it was ok for us.
If the price was it worth? Not sure, but we had a good time.
| Rating: | |
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| Packages: | Lunch at McGarrett's |
| Attended as: | Families |
| Posted on: | 2024/01/31 |
| Activity Date: | 2024/01/29 |
Reviewed by: れお
We participated as a family of five. Our 8-year-old initially struggled as the horse was eating grass and not listening, but with the help of the guide, they quickly got used to it. It was a lot of fun and became the best memory of our trip to Hawaii.
家族5人で参加しました。
8歳の子は、最初は馬が草を食べたりして言うことを聞かず苦労していましたが、ガイドの方に手伝って頂き、すぐ慣れました。
とても楽しく、ハワイ旅行で一番の思い出になりました。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2024/01/31 |
| Activity Date: | 2024/01/20 |
Reviewed by: コーイチ
I participated in parasailing for the first time. The operation was handled by two English-speaking guys. Both of them were in a great mood, which really lifted my spirits. The parasailing was very stable in the air, and I was able to relax. I didn't get too wet during the landing, which was nice. The photo shoot cost $40, and I paid for it on-site.
はじめてパラセイリングに参加しました。
オペレーションされるのは英語話者のお兄さん二人でした。お二人ともご機嫌でこちらまでテンションが上がりました。
パラセイリングは上空ではとても安定しており、のんびりすることができました。着水時もあんまりぬれず、よかったです。
写真撮影は$40でした。現地にて支払いました。
| Rating: | |
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| Packages: | 1番人気!高さ150メートル |
| Attended as: | Friends |
| Posted on: | 2024/01/31 |
| Activity Date: | 2023/12/27 |
Reviewed by: Jess
My family and I had a great time using this package tour to Kualoa Ranch. The instructions were clear and the transportation vehicles were timely and clean. The ranch itself is beautiful with the ATV tour thoroughly going to different parts of the ranch. The tour guides were informative, funny and definitely wanted the guests to have a great time. I recommend you wear clothes that you don't mind getting dusty as the dust kicks up a lot as you're driving. They provide helmets, bandanas and googles to help cover up. The views were beautiful and they give you plenty of time to take photos and soak in the atmosphere. Overall, highly recommend this tour.
| Rating: | |
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| Packages: | 2-hour ATV Tour with Transportation from Waikiki [Morning Package] |
| Attended as: | Families |
| Posted on: | 2024/01/30 |
| Activity Date: | 2023/12/15 |
Tips and suggestions
Reply from activity provider
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I sincerely apologize for the delay in noticing your message on Facebook. As I mentioned in my reply on Facebook, I checked the photo data afterward, but unfortunately, we do not have any photos of Moana. We find it puzzling as well, but it seems there may have been a malfunction with the GoPro when we were taking pictures of the two of you, or perhaps we thought we had taken them, but they did not save. I am truly sorry for not being able to provide the photos. If you could visit us again, I would love to take some wonderful pictures this time. I look forward to seeing you again someday. I am really sorry for the inconvenience this time.
Facebookのメッセージに気付くのが遅れてしまい、大変申し訳ございませんでした。Facebookでも返信しました通り、その後写真データを確認しましたが、どうしてもモアナさんのお写真がないのです。どうしてなのかは私達も不思議なのですが、きっとお二人を写した時にGoproの不具合いがあったのか、写真を写したつもりでも写っていなかったのだと思います。本当にお写真をおあげできずに申し訳ございませんでした。これに懲りずに次回また来ていただけましたら、今度こそは素敵なお写真を撮ってあげたいと思っております。いつかまたお会いできますことをお待ちしております。本当に今回はご迷惑をお掛けして申し訳ございませんでした。