Reviewed by: りょうかいママ
My first experience at Wet 'n' Wild. Since I had a small child and elderly people with me, I arranged for a cabana. The confirmation email was a day late, but I was relieved to have secured it. On the day of the visit, we were given wristbands color-coded by plan before boarding the bus, but there was a mishap where I was mistakenly given the color for a different group's basic plan. However, that was quickly corrected. After getting off the bus, I exchanged the printed confirmation email for entry tickets with the staff, but this turned out to be a mistake. Once inside, I started looking for "where is the cabana I reserved?" but I had no idea where to find it. When I asked the local staff by giving my name, they just shook their heads and said "NO." I should have confirmed with the Japanese staff on the bus before entering, but it was too late, and I was very flustered. While I was trying to explain to the reception staff, a female staff member who spoke Japanese came to help and checked the situation. After a short wait, the response I received was, "We apologize. We indeed reserved it under your name, but due to a mistake on our part, we reserved the wrong date. Since this is our error, I will email Veltra today to explain, and we will refund the cabana fee." When I asked, "Is there anywhere I can rest in the shade?" she very politely replied, "I will take responsibility and find a place for you." After a while, they provided apology gifts for everyone and secured a spot with chairs, although it was a bit far away. It was disappointing that I couldn't use the reserved cabana, but the response from the female staff was very pleasant, and I was able to enjoy my time without feeling upset. After returning home, I also received a polite email from Veltra. While this might be uncommon in Japan, such things may not be rare in America (Hawaii). I recommend everyone check the options before entering.
初めてのウエットアンドワイルド。小さな子供と年配者がいることもありカバナ付きを手配。予約確定のメールは予定より1日遅れでしたが何とか確保できて安心していました。当日、プランごとに色分けされたリストバンドをバス乗車の前につけられるのですが、間違って違うグループのベーシックプランの色をつけられたりとハプニングはありましたが、それはすぐに訂正して頂きました。バス降車後、スタッフの方に予約確定のメールをプリントアウトしたものと引き換え入場券を頂きましたが、これが失敗でした。入場してから「さて予約したカバナはどこ?」と探しましたが全くわからず、現地のスタッフに名前を言って聞いても「NO」と首を振るばかり。バスの日本人?スタッフに確認してから入場すればよかったのですが、時すでに遅しで大変焦りました。受付スタッフに何とか説明していると、日本語ができる女性スタッフが来てくれ、状況を確認してくれました。少し待たされた後、返ってきた答えは「申し訳ありません。確かにお客様のお名前で予約頂きましたが、こちらのスタッフのミスで日にちを間違えて確保してしまいました。今回はこちらのミスですので今日私からベルトラにメールで説明し、カバナ代金は返金させて頂きます。」とのこと。「どこか日陰で休めるところはありませんか?」と聞くと「私が責任をもって探して参ります」と大変丁重に謝って下さいました。そして暫くしてお詫びのグッズを人数分と、少し離れた場所ではありましたがチェアーのある場所を確保して頂きました。予約していたカバナが利用できなかったのは残念でしたが、女性スタッフの方の対応が大変気持ちよく、イヤな気分になることなく楽しめました。帰国後、ベルトラからも丁重なメールを頂きました。日本ではありえませんが、このようなことはアメリカ(ハワイ)では珍しくないのかもしれません。皆さんも入場する前にオプションの確認をされることをお勧めします。
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| Packages: | デラックス・パッケージ(BBQビュッフェランチなど含む) |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/12 |
Reviewed by: ともこ
The cheerful guide, who was a second-generation Japanese-American captain, mostly had foreign guests, but afterwards, he kindly interpreted for the Japanese customers, making it easy to understand. The boat was a yacht type, allowing us to fully enjoy the resort atmosphere. After seeing dolphins, I was delighted to spot sea turtles swimming at a depth of about 10 meters during snorkeling. There was not enough time during lunchtime, so a lot of food was left over, which felt wasteful. It's better to start eating right after snorkeling. I was shocked to find that other coupons offered the same tour at a lower price than what I had booked, but the tour itself was very good, so I highly recommend it!
日系2世の船長さんの陽気なガイドで、お客さんはほとんど外国人の方でしたが、そのあと日本人客向けに丁寧に通訳してくださり、よくわかりました。
船もヨットタイプでリゾート気分満喫。
イルカを見たあと、シュノーケリング場所では水深10メートル程のところに海亀も泳いでいるのが見えて嬉しかったです。
ランチタイムは時間が少ないので沢山食べ物が余ってしまって勿体なかったです。シュノーケリングが終わったらすぐに食べはじめたほうがいいです。
他のクーポンで同じ内容のツアーが自分が予約したものより安くなっててショックを受けましたが、ツアー自体はとても良かったのでお勧めです❗
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| Packages: | 通常プラン(2017年12月31日までの参加) |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/12 |
Reviewed by: ハワイ
The meal was delicious, but there was a delay in service as our dishes arrived only when the table next to us was finishing their meal. The show was entertaining and enjoyable. I wish Presley could have come to the seats in the back as well, not just the front row.
食事は美味しかったですが、隣の席が食べ終わる頃にやっとこちらの料理が来るというサービスの手際の悪さがありました。
ショーは面白くて楽しめました。前列だけじゃ無くて後ろの席にもプレスリーが来てくれたら良かったのになと思いました。
Thank you very much for visiting us. We appreciate your valuable feedback. We would like to work on improvements as a team for future challenges. We sincerely look forward to your visit again when you come to Hawaii.
この度はご来場頂きまして、誠に有難うございます。貴重なご意見、有難うございます。今後の課題として、スタッフ全員で改善に取り組みたいと思います。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
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| Packages: | VIPコースディナー(ステージ前テーブル席) |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/13 |
Reviewed by: guya
I participated alone, but I had a great time! The waves were calm, making it perfect for beginners. I thought I wouldn't be able to take any photos since I was by myself, but I was so touched to receive the photo data at the end! The private lesson for two hours was quite intense, and I ended up with sore muscles. Haha!
一人での参加でしたが楽しめました!波が穏やかで初心者におススメです。一人での参加だったので写真取れないなぁと思っていたら、最後に写真データをもらえて感動でした!!プライベートレッスン2時間は結構ハードで筋肉痛になりました。笑
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| Packages: | プライベートレッスン(5歳以上) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/26 |
Reviewed by: hiro355
There were three cars running besides the lead car, but the other two were very slow, constantly going and stopping. It's disappointing that I couldn't drive comfortably.
先導車以外で3台走行でしたが他の2台が非常に遅く行っては待ち、行っては待ちの繰り返し。
気持ち良く走れず残念。
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| Packages: | 四輪バギー1時間コース(5名乗り)【2018年3月31日までのご参加】 |
| Attended as: | Families |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/27 |
Reviewed by: おやじ
We participated as a family of four. Our younger child, who is six years old, was scared to get into the cage, so they watched from the boat while the other three of us went into the cage. After about 30 minutes of heading out to sea, we arrived at the point and split into two groups to take turns entering the cage, which was slightly away from the boat. There were really a lot of sharks swimming quietly around the cage. It was very exciting, but the boat was really rocking! During the trip to the point, while we were in the cage, and even while the other group was in the cage, we were constantly battling seasickness. We drove to the location in a rental car, and since I was the driver, I couldn't take any motion sickness medication (because it makes me sleepy all day), so I just stared at the distant land from the boat to get through it. One of the other participants ended up vomiting, but most of them were fine and enjoyed taking lots of pictures and spotting sharks from the boat. So, for those who get motion sickness, be careful! But I’m glad I participated because I got to see the sharks up close.
家族4人で参加しました。下の子が6歳でケージに入るのは怖いと言うのでボートから見学、ほかの3人でケージに入りました。30分程沖へ進みポイントに着くと2グループに分かれて順番にケージへ入りボートから少し離されます。サメは本当に沢山います、静かにケージの周りを泳いでいます。大興奮ですが揺れがすごいです!ポイントまでの移動中も、ケージに入っている間も、もうひとグループがケージに入っている間のボートも、ずっと船酔いとの戦いでした。私達はレンタカーで現地集合、私は運転手だった為、酔い止めの薬も飲めず(飲むと1日中眠たくなってしまうので)ボートではひたすら遠くの陸を眺めてなんとかやり過ごしました。他の参加者の方々は吐いていた人が1人、大半は酔わずに沢山写真を撮ったりボートからサメを見つけたり楽しんでいました。という事で乗り物酔いする方は要注意!でもサメが間近に見られて参加して良かったと思います。
Thank you!
Mahalo!
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| Packages: | 船の上から鑑賞!ボートプラン<現地集合> |
| Attended as: | Families |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/28 |
Reviewed by: H.T
About an hour by car from Waikiki and about 30 minutes by cruise ship from the harbor, we landed on a truly mysterious sandbar. The shallow area, about 100 meters in diameter, is surrounded by marine blue waters, and the water level is only knee-high, so the kids were able to play safely. We observed tropical fish while snorkeling, and the tour included lunch, which made for a very satisfying experience.
P.S. There was a funny local staff member who had a tattoo of his daughter's name (in kanji!) on his body.
ワイキキから車で1時間、ハーバーからクルーズ船で30分位でしょうか。なんとも不思議なサンドバーに降り立ちました。直径100m程の白い砂の浅瀬はマリンブルーの海の囲まれ、海面も膝の高さ程度ですので、お子様達も安心して遊べていました。シュノーケリングで熱帯魚を観察し、昼食もついて大満足のツアーでした。
P.S. 体に娘さんの名前のタトゥーを入れた(漢字!)、初老の現地スタッフのおじさんが面白かったです。
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| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/26 |
Reviewed by: MJJ
Great day at the sandbar, very nice crew, had a wonderful day at this cruise
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/21 |
Reviewed by: MJJ
Great experience. very funny driving, seeing nice places. Make sure u have a sunglass and hat, maybe something to cover your mouth while driving because of the dust. get ready to get dirty but its a lot of fun!!!
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| Packages: | 1 Hour Multi Passenger (until 03/31/2018) |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/26 |
Reviewed by: MJJ
Great Experience if u r on the island.
The food was great, Show with Dancers wonderful. Cocktails very tasty. Very nice at the evening. Paradise cove luau at ko oliina resort must do on Oahu!!!!!
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/24 |
Reviewed by: さくら
It was a safe depth for elementary school students to swim comfortably! The hamburgers for lunch were also delicious.
小学生にはちょうど良い深さの海で安心して泳がせることができました!
ランチのハンバーガーも美味しかったです
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| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/29 |
Reviewed by: BOSS
The day before, I made a reservation at VELTRA in Hawaii, and the staff's response was very good. Also, during the Obon holiday, I visited with my second-year middle school son, and it was great to have some long-awaited parent-child communication.
前日、ハワイのVELTRAにて予約しましたが、スタッフの対応が大変良かったです。また、お盆中に中学二年生の息子と来店いたしましが、久しぶりの親子のコミニケーションがとれて最高でした。
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| Packages: | 1日券 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/08/15 |
Reviewed by: BayStar
This time, I used the service with my wife and daughter. The boat operator and the parasailing assistant mostly spoke English, but they did their best to entertain us with broken Japanese. We shared the ride with two American couples and had a great time.
今回、妻・娘の3人で利用しました。
ボートのオペレーターやパラセイリングのアシスタントも、殆ど英語なのですが片言の日本語で一生懸命楽しませてくれました。
アメリカのカップル2組と乗り合わせましたが、十分に楽しめました。
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| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/08/11 |
Reviewed by: aya
Since the premium seats were fully booked, I reserved standard seats. I arrived at the hotel just after 4:30 and lined up. Our seats were at the end of the second row from the front. The stage was positioned high, so it wasn't difficult to see. The male fire dance was impressive, and the female hula dance was very vibrant. I was able to enjoy a luxurious time with an ocean view backdrop.
プレミアム席が満席だったので、スタンダード席で予約しました。4時半すぎにホテルに行き、並びました。席は前から2列目の端でした。ステージが、高い位置にあるので、見にくいことはなかったです。男性のファイヤーダンスは、迫力がありました。女性のフラダンスもとても華やかでした。オーシャンビューバックに贅沢な時間を過ごせました。
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| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/14 |
Reviewed by: アロハ
Honestly, I felt like I could have skipped this experience as my memories of my stay in Hawaii were quite faint.
First, we headed to the sandbar. It was a shallow area with water up to our knees, and there was no beach at all. We stayed there for about an hour, but after taking photos for around 30 minutes, it felt like everyone else was just waiting on their boats.
After that, the lunch burgers took a really long time. Everyone was standing in line, and it took about 20 minutes to distribute the food to everyone after picking it up. I think it was because one staff member was out sick. The taste was good, so it was disappointing. Everyone was expressing their dissatisfaction.
Next, we went to a spot where we saw turtles from the boat and swam around the coral reef, which took about 45 minutes. This part was average.
The biggest disappointment was the absence of the sandbar, which I regretted. Considering my lack of preparation beforehand and the time wasted waiting for food and at the sandbar, along with only about an hour of total swimming time, I can't really recommend this experience. Other tours were more intense but allowed for plenty of swimming, and I had memorable encounters with turtles and dolphins right in front of me.
正直参加しなくてもいいぐらい、ハワイ滞在での記憶が薄かったです。
まず最初に、サンドバーに向かいました。
そこは浅瀬で膝まで海水があり、砂浜は全くありませんでした。
そこに1時間ぐらい滞在しましたが、30分間ぐらいで写真を撮ったら、他の方もボートで待ってる感じでした。
その後昼食のバーガーはすごく時間がかかり全員行列状態で立ったまま並んで、受け取りに行き全員に配り終えるのに最後の方は20分はかかりました。スタッフの方が1人風邪で休みになったため、だと思いますが、
味は良かったので、残念です。みんな不満を言っていました。
次に向かったところでは、亀を船上から見て、サンゴ礁のまわりを泳ぐのですが、ぐるっと一周します。およそ45分ぐらいです。
こちらは普通でした。
目的のサンドバーが無いことが、1番不満で、後悔しました。
自分の事前の勉強不足と、食事にサンドバーにとだらだらと待たされたり、泳いでいる合計時間は1時間ぐらいと考えると、あまりおすすめではありません。
他のツアーでは、ハードでしたが泳ぎまくれ、亀やイルカが目の前まで来てくれ、すごく思い出に残っています。
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| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/10 |
Reviewed by: ふちこ
The parasailing itself was enjoyable, and the weather was nice, so I had a great time. However, my friend who was with me got seasick. Since the boat swayed quite a bit, I think it's better for those who are anxious to take motion sickness medication.
パラセーリング自体は
気持ちよく、天気も良かったので
楽しめましたが一緒に居た友人が
船酔いをしてしまいました。
かなり横揺れが激しいため
不安な人は酔い止めを飲んだほうが良いと思います。
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| Attended as: | Friends |
| Posted on: | 2017/08/18 |
Reviewed by: sepia
Initially, I was considering a tour that offered Japanese language support, but since it combined horseback riding and ATV experiences, it would have resulted in two separate package tours. Therefore, I opted for this tour, which allows for three package options. Although the tour was in English, the staff who picked us up were bilingual in English and Japanese. We selected our desired package tour on the bus, and by choosing Japanese as the language, we were able to incorporate it into the Japanese tour on-site.
After completing the three attractions and lunch, it was soon time to head back, so I was a bit disappointed that we couldn't spend more time enjoying the location.
当初日本語対応のツアーにしようかと悩みましたが、乗馬や4輪バギーと組み合わせになり、パッケージツアーが2つになってしまうため、パッケージツアーが3つ選べるこちらのツアーにしました。言語が英語ツアーでしたが、迎えに来ていただいたスタッフの方は、英語日本語共に話すことのできる方でしたし、希望するパッケージツアーをバスの中で選ぶのですが、言語を日本語に選択することで、現地では日本語ツアーに組み込んでいただけました。
3つのアトラクション・ランチを終えると、すぐに帰りのバスの時間になり、あまり現地でゆっくりするという事ができなかったので、少し残念でした。
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| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/09 |
Reviewed by: シンジ
I was a bit worried about the light rain as I boarded the boat, but it stopped right away. I had signed up for the 130m experience, but the other passengers were at the same height, so I wondered if the height standards of 110, 130, and 150 meters really made a difference. The view of Diamond Head and the high-rise hotels below was fantastic.
雨がパラパラで大丈夫かなと思いながら乗船。すぐやんだ。130mに申しこんだが、同じ乗船客も同じ高さだったので、高さ基準は110も130も150も変わらないのでは、、、と思った。
ダイヤモンドヘッドや高層ホテル群が眼下に見えて素晴らしかった。
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| Packages: | 高さ150メートル ※送迎設定保存用 |
| Attended as: | Families |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/14 |
Reviewed by: シンジ
We were a group of two Japanese people and three Asians. The lecture was given in English, but I somehow understood it through gestures. They pushed the board from behind and taught us the timing to catch the waves, so I was able to stand up. It was fun.
我々日本人二人とアジア人3人のグル-プで。英語でレクチャーされたが手振り身振りでなんとなくわかった。ボ-ドを後ろから押してくれて波に乗るタイミングを教えてくれるので、立てました。楽しかった。
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| Packages: | グループレッスン |
| Attended as: | Families |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/14 |
Reviewed by: JTC
This was amazing to see! Highly recommended. It was touching to see and learn about.
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| Packages: | Honolulu City Highlights & Pearl Harbor Visitor Center [9:00 AM] |
| Attended as: | Couples |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/13 |
Reviewed by: ケーシー
We participated as a family of four. I joined 20 years ago and saw sea turtles and beautiful fish in their natural environment, so I wanted to show my children. However, the biggest point is that I didn't realize, since I didn't have kids last time, that the transfer boat to the submarine caused quite a bit of seasickness. It wasn't just us; many other participants were affected, and some adults were even down for the count. While the waves were a bit rough, the real issue seemed to be that we had to wait for about 15 minutes on a rocking boat while picking up people who had been on the submarine. The submarine itself doesn't rock at all.
The guide suggested taking motion sickness medication, but that doesn't help once you're on board. I think it would be better to clearly state in advance that "motion sickness medication is essential" for those who are prone to it. However, they might avoid mentioning this beforehand to maintain a good image.
Additionally, due to the deterioration of the natural environment in recent years, the beautiful coral reefs that were present 20 years ago have significantly decreased, and sea turtles are now rarely seen. The water is often murky (this is all based on what the guide said, so it's not just my impression). It seems that the views may not meet expectations anymore (this is my interpretation).
This tour has been popular for many years, but it might be reaching a transitional period. However, the staff and guides were very friendly.
One more point: when I made the reservation through Veltra, the voucher I received stated "this is not required to bring," but during the boarding process, they asked for proof of the reservation. I was glad I had printed it out just in case.
家族4人で参加しました。私は20年前に参加し、ウミガメや美しい魚が自然の環境で見られたので、子供たちにも見せようと思って参加したのですが・・。
まず最大のポイントは、前回は子供がいなかったので分からなかったのですが、潜水艦乗船までの間の乗り継ぎの船で、かなり船酔いしてしまうということ。我が家だけでなく、他の参加者にもかなり見られたし、中には大人でダウンしている人もいました。確かに少し波は粗いのですが、プレミアムと一般のツアーの乗船場所を回って行く点と、前の回に潜水艦に乗っていた人を帰りのためにピックアップするので、その間15分くらい、揺れる船の上で静止したまま待たないといけないのが辛かったようです。潜水艦自体は全く揺れません。
ガイドの人は酔い止めの薬を飲むよう呼びかけてはいますが、乗船後では何の役にも立ちません。船に弱い人のために、もっと強く事前に「酔い止め必携」を明記した方がいいと思います。ただこれを事前に出すとイメージが悪いので出さないのかもしれないですが・・・。
あと、近年は自然環境の悪化で、20年前はキレイだったサンゴ礁がかなり減り、またウミガメも減ってめったに見られなくなっている上に、海水が濁ることも多い(これらはすべてガイドさんが言っていたことなので、私の印象や創作ではありません)そうで、期待通りの眺望が得られなくなっていることも多いようです(ここは私の解釈)。
長年人気のツアーですが、そろそろ過渡期を迎えているのかもしれないですね。ただ、スタッフ、ガイドさんはとてもフレンドリーでした。
もう1点、ヴェルトラさんで予約をした際に返信されたきたバウチャーには「これは持参不要」とありましたが、乗船手続きの際には予約を取った証拠の提出を求められました。念のためプリントアウトしたものを持っていっておいてよかったです。
Thank you very much for participating in the Atlantis Submarine Tour.
I understand that you were hoping for your child to have the same experience, and it must have been disappointing that the views and services did not meet your expectations.
Regarding the boat transfer to the submarine that you mentioned, you are correct that it takes about 15 minutes, and I apologize for not providing this information on the tour page. To prevent similar inconveniences, we have promptly updated the tour page. We have also included information about seasickness on the voucher, so I would appreciate it if you could check that in advance.
As for the voucher, some guests do bring it with them, so we confirm it on the day of the tour, but please rest assured that you can participate by simply confirming the name used for the booking and the number of participants.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
アトランティス潜水艦ツアーにご参加いただき誠にありがとうございます。
この度は、お子様にも同じ体験をしてほしいという想いの元、お申し込みされたにも関わらず、ご期待に叶った眺望やサービスではなかったために、残念なお気持ちだったかと察します。
ご指摘いただいております潜水艦へ乗り継ぐための船につきましては、おっしゃる通り15分ほど乗船していただいておりますが、 ツアーペー上ではご案内しておらず申し訳ございませんでした。
同様のご迷惑をおかけしないためにも、早速ツアーページを更新させていただきました。
船酔いに関するご案内は、バウチャー上に明記させていただいておりますので、事前にご確認いただけましたら幸いです。
バウチャーにつきましては、持参されている方もいるため、当日確認させていただておりますが、お申込み名と参加人数の確認のみでもご参加いただけますのでご安心ください。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/14 |
Reviewed by: まさぴょん
It was my first challenge, but that feeling was truly wonderful. Seeing Waikiki from the sky with my spouse made me want to shout, "It's all ours!" The only disappointing thing was that we couldn't buy a photo of ourselves flying. It seems we had to request it at the beginning.
初めてのチャレンジでしたが、あの感覚は、ホントに素晴らしいものでした。夫婦で翔んだ空から見るワイキキも、全部俺たちのものだぁ!と叫びたくなりましたよ。
一つだけ残念だったのは、自分達の翔んだ姿の写真が買えなかったこと。最初に頼んでないとダメだったようです。
| Rating: | |
|---|---|
| Packages: | 【期間限定】早朝割引プラン/高さ120メートル |
| Attended as: | Couples |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/14 |
Reviewed by: ムトヤン
I had a very fun experience with a Japanese lady and some joke-loving gentlemen who provided explanations during the tour!
They indicated the direction of the turtles based on the clock, with the front of the boat being 12 o'clock. But sometimes they would tell little lies (laughs) like "Dolphins at 5 o'clock! Whales at 3 o'clock! Just kidding!"
I'm not sure if it was just that day, but they appeared in large numbers all around.
After a bit of movement, we enjoyed snorkeling for the first time at the sandbar, surrounded by lots of fish and coral reefs. The light meal afterward was simple, yet it tasted incredibly delicious!
I highly recommend it.
とっても楽しい日本人お姉さま(&ジョーク好きなオジサマ達)が説明添乗していただけました!
船の前方方向が12時として、時間でカメのいる方角を教えてくれます。
でも時々ウソつきます(笑)イルカ5時!クジラ3時!ウソ!とか。
この日だけなのか分かりませんが、アッチコッチに大量に現れてくれました。
そして少し移動してサンドバーでは初体験のシュノーケリングを大量のお魚さんたちとサンゴ礁と楽しみました。そのあとの軽食は簡単なものなのにとてもとても美味しく感じました!
おすすめです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/11 |
Reviewed by: akb
I nervously challenged myself to the 90M. It was a lot of fun. Next time, I want to try the 150M!
わたしの方がビクビクしながら、、90Mにチャレンジしました。とても楽しかったです。次回は150Mに挑戦してみたいです!
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/07/28 |
Reviewed by: Emese
Highly recommend it to any age saw 3-4 sharks probably 10-12 ft each. They are amazing creatures! Mac and Max were very helpful and funny!
Mahalo for joining us!
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/14 |
Reviewed by: moon
The crew was kind and cheerful while working, which made for a pleasant experience. I was able to see a dolphin for a little while, and I also saw a sea turtle. It was tough because the snorkeling mask didn't fit well, and seawater kept getting in. That didn't happen during a different activity the day before. Also, no one received an eco bag.
クルーが優しく楽しげに仕事をしていて
気持ちよく楽しめました。
イルカは少しだけ見れたし、海亀も見れ
ました。
シュノーケリングのマスクが合わないのか
海水が入ってきてしんどかった。
前日の別のアクティビティではそんなこと
がなかったのに。
あと、誰もエコbagもらえませんでした。
| Rating: | |
|---|---|
| Packages: | 11:00出港プラン(~10/31まで) |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/14 |
Reviewed by: bukabon
This time, my family of three participated in a five-person buggy ride, and I never imagined that racing through nature in a buggy could be so much fun. The weather was great, the scenery was amazing, and my child was thrilled with the new experience. I would like to stop by Kualoa again during our stay in Hawaii. Thank you very much.
今回、家族3人で、5人乗りバギーに参加したのですが、
大自然の中を、バギーで疾走するのが、こんなに楽しいとは想像できませんでした。
天気も良く景色も最高で、子供も未体験の感覚に喜んでおります。
またハワイ滞在の際には、クアロアに立ち寄りたいと思います。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 四輪バギー1時間コース(5名乗り)【2018年3月31日までのご参加】 |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/12 |
Reviewed by: ぽてとん
On the day we arrived in Hawaii, our family of four (two adults, a middle schooler, and an elementary schooler) participated. The introduction page mentioned "everyone paddles together" and "participants must be 3 years or older," so I assumed everyone would be paddling. However, when we participated, only the two adults were allowed to paddle. The children, aged 13 and 11, were told by the captain in English, "If I give the oars to the kids, they'll lose them, and that would be a problem," so they could only ride along. Instead, two male helpers paddled with us, but the kids were disappointed, so I wish we had known this when signing up. *I saw in other reviews that it mentioned "it's okay if women and children don't paddle," but in our case, it was more like "the kids wanted to paddle, but they weren't even allowed to hold the oars." The surfing itself was really fun and went by too quickly. Since we only had two runs, it felt a bit unsatisfying.
ハワイ到着日に、家族4人(夫婦・中学生・小学生)で参加しました。
紹介ページには「みんなで息を合わせて漕ぐ」「3歳以上参加可能」などと書かれており、全員で漕ぐものだとばかり思っていましたが、参加してみると、漕がせてもらえたのは大人2人だけ。子供たちは13歳と11歳ですが、船長さんから「子供にオールを渡すと、なくすから困るんだよね~」と英語で言われ、漕がせてもらえず、ただ乗るだけでした。代わりに助っ人さん(男性2人)が一緒に乗って漕いでくれましたが、子供たちはがっかりしていたので、できれば申込時に知りたかったです。※他の方の口コミに「女子供は漕がなくても大丈夫」というような記載がありましたが、私たちの場合は「子供たちも漕いでみたかったのに、オールさえ持たせてもらえない」状況でした。
波乗り自体は本当に楽しくて、楽しすぎて、あっという間でした。2本だけだったので、何だかちょっと物足りないくらいでした。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
Normally, when children participate, the captain assesses whether they can paddle based on their size at that moment. While it seems there was an explanation from the captain about losing the oars, the actual reason is that it is difficult for children to paddle effectively in the waves. Therefore, we try to have adult customers paddle as much as possible. I deeply apologize for the lack of proper explanation on the activity page before your participation. To ensure that customers do not feel the same way in the future, we have added a note regarding children's paddling on the activity page.
We take your feedback seriously and, together with the operating company, will strive for further service improvement. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
通常はお子様にご参加いただく場合、船長がその場で身体の大きさなどからパドリングが可能かどうか判断しております。船長よりオールをなくされるためと説明があったようではございますが、実際はお子様に漕いでいただいた場合、波に乗るのが難しいという理由からできる限り大人のお客様にパドリングしていただいてるようです。ご参加前にアクティビティページ上にきちんとしたご説明がございませんでしたこと深くお詫び申し上げます。今後お客様を同じようなお気持ちにさせることがないようアクティビティページにお子様のパドリングに関して注意書きを追加させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/12 |
Reviewed by: Damon
Great time and great guides. Enjoyed every minute.
| Rating: | |
|---|---|
| Packages: | Zipline Adventure |
| Attended as: | Couples |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/09 |
Reviewed by: マサカリ
We were thrilled to see sea turtles swimming close by, which made the children very happy. The sandbar was incredibly beautiful and left us in awe. The surrounding mountains and the sea were stunning!
It's said that snorkeling is optional, but we decided to give it a try. However, since there were a lot of people, I think the water clarity is better in Okinawa.
It was a great experience for the kids! The staff were very welcoming, and we had a wonderful time on the boat!
ウミガメが間近にプカプカと泳いでいて子供がとても喜びました
サンドバーはとても綺麗で感動しました。周りの山に海とても生えて綺麗でした!
シュノーケリングはしてもしなくても良いとの事ですがせっかくなので行いましたが、たくさんの人数で行うので海の透明度は沖縄の方があると思います!
子供にはいい体験でした!
スタッフの方々がとてもアットホームで船の上も楽しく過ごすことができました!
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/12 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant inconvenience caused at the site due to the cabana that was supposed to be secured as confirmed by the tour operator not being available.
As mentioned in a separate email, we have taken this matter seriously and have issued a strict warning to the local tour operator to prevent a recurrence. Moving forward, we will ensure that multiple confirmations are made by the tour operator to guarantee that your reservations are properly arranged.
We take your feedback to heart and, together with the tour operator, will strive to further improve our services. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございます。
しかしながら、催行会社より予約確定とご案内していたカバナが確保できていなかったため、現地にて多大なご迷惑をおかけし誠に申し訳ございませんでした。
別途メールでもご連絡させていただきましたが、今回の件につきましては再発防止に努めるべく、現地催行会社に厳重に注意させていただきました。今後はお客様のご予約がきちんと手配されるよう催行会社にて複数の目で確認したうえ、予約の手配を完了させていただきます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム