Reviewed by: がりちゃん
As others have mentioned, absolutely no Japanese was understood! Aside from us, all the participants were foreigners.
During the pickup, there was a slight delay, but since they called out "Zipline!" there was no confusion.
Because the location was in the North, the weather was unstable, and it started pouring rain halfway through. I didn't bring a change of clothes, so I ended up soaking wet and had to buy a T-shirt there. I think it's better to bring a change of clothes when the weather looks questionable. Also, while traveling in the jeep, mud splattered everywhere, making me all muddy.
The mud was quite sticky, so my jeans, T-shirt, and shoes got really dirty. It would have been nice if it had been sunny, but please be careful after rain or when it’s raining (laughs).
There were only a few snack and juice vending machines on site, and while there were some water and bananas available along the way, they didn't look appetizing, so I didn't eat them. It might be a good idea to bring some light snacks if lunch is going to be late.
Since it was my first time on a zipline, I had a lot of fun.
他の方が書いてらした通り、全く日本語が通じません!参加者も私達以外は全て外人さんでした。
ピックアップの時はやはり少し遅れてのお迎えでしたが”ジップライン!”と呼んで頂けたので、迷う事はありませんでした。
場所がノースだった為、お天気が不安定で途中から大雨でした。着替え等を持って行ってなかったので、ビショビショになり向こうでTシャツを買う事になりまた。お天気が怪しい時は着替えを持参した方がいいと思います。あと、ジープでの移動中も泥が飛んで来てベチョベチョになりました。
泥がねっちょりしてるので、ジーパンやTシャツや靴の汚れが酷かったです。
晴れていたら良かったのでしょうが、雨や雨上がりの後は気を付けて下さいね(笑)
現地にはちょっとしたスナックやジュースの販売機しかないので、(途中にお水やバナナは置いてありましたが、食べようとは思えない状態だったので、食べてません)お昼がまたがる時は軽食持参がいいかもです。
ジップライン自体が初めてだったので、楽しかったです。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/01 |
Reviewed by: ゆきこ
We participated with my brother's family and our parents to find something enjoyable for my 4-year-old niece.
We took a boat to the transfer point for the submarine. Sitting in an outside seat, the boat rocked quite a bit, especially while we were in the bay. The wind helped distract from the motion, but those who are prone to motion sickness should be cautious.
Although the transfer to the submarine was last, it might have actually been the right choice. I had a window all to myself. My parents, who were seated in the middle, mentioned that they had to share two windows with 3 or 4 people, which made it a bit cramped. However, the staff's chatter was quite loud, and while it wasn't bothersome if you didn't understand English, it was a bit annoying when seawater dripped in after the hatch was opened.
There were plenty of fish around the artificial reefs made of blocks, boats, and airplanes. However, they didn't come close to the windows. It turns out that it doesn't quite match the pictures. Still, watching the underwater world while listening to the audio guide was fascinating and enjoyable. My niece didn't listen to the guide, but she seemed to have a good time.
4歳の姪っ子が楽しめるものを、ということで弟家族と両親と参加しました。
潜水艦への乗り換えポイントまで船で行きます。
船外の席に座っていると、かなりの揺れ。特に湾内にいるときの方が揺れました。
船外の席で風に当たっていると気分は紛れますが、乗り物酔いしやすい人は注意が必要かも。
潜水艦への乗り換えが最後になってしまいましたが、これが実は正解だったかも。
船窓を独り占め。真ん中のほうの席にいた両親は、3,4人で2つの船窓だったので隣の人が少し邪魔だったと言っていました。
ただし、暇を持て余したスタッフが話している声が結構大きいのと(英語が分からないとそれほど気になりませんが)、浮上後にハッチを開けた際に海水が少し降ってくるのは我慢です。
ブロックや船、飛行機などの人口漁礁の周りでは魚がいっぱいいました。
ただ、船窓近くには寄って来ませんが。やはり、写真のようにはいかないですね。
それでも音声ガイドを聞きながら見る海の世界は興味深く、楽しいものでした。
姪っ子はガイドは聞いていませんが、それなりに楽しんでいたようです。
| Rating: | |
|---|---|
| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/07/08 |
Reviewed by: John
Enjoyed the submarine experience with my 3 kids ages 7,12 and 14. All of us had a great time. The short boat ride to and from the dive site was great, with beautiful views of Waikiki and Diamond Head. Everything was very organized and the staff all seemed genuinely happy to be there. The narrator dude (Justin or Jason...can't remember) was awesome!...funny and knowledgeable. Sad to hear about how global warming is changing what can live and grow in Hawaiian waters and how quickly things are changing. We saw a million colorful fish, a shark and a turtle. Totally worth it!
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: まるちゃん
Our family of five participated, with children aged 10, 8, and 6. It was the children's first time snorkeling, and for the 6-year-old, it was even their first time swimming in the ocean. However, Dan and Chieko provided excellent support, allowing us to enjoy ourselves with peace of mind. We were lucky to encounter a sea turtle as well. Although it was after a typhoon, it seemed to be murkier than usual. Still, we were satisfied to see many fish. If we have the opportunity to go to Hawaii again, we would love to join your tour! Thank you very much.
家族5人、子供は10才、8才、6才が参加でした。
子供たちはシュノーケリングが初めて、6才は海で泳ぐことすら初めてでした。
ですが、ダンさんとチエコさんがしっかりサポートしてくれて、安心して楽しむことができました。ウミガメにも遭うことができラッキーでした。
今回は台風のあとでしたが、実はいつもより濁っていたのでしょうか?それでもたくさんの魚が見れて満足です。またハワイに行く機会がありましたら、お2人のツアーに参加したいです!本当にありがとうございました。
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/07/25 |
Reviewed by: Sherry Washburn
My Neice was traveling to Oahu from LA. Her plane had engine damage and she had to wait for a new plane. She was overwhelmed & extremely upset that her departure was delayed almost an entire day. I thought I'd cheer her by having her Lei'd at her arrival. It was short notice, I could not get anyone to do it. Than I called Veltra, I explained my situation. After some checking the very nice gal told me they could arrange it, my niece was arriving in just 3 hours. I am so greatful. Thank you!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: はるまま
The weather was nice when we participated, but we were in the water up to our waists. It was great that the staff were considerate since my 2-year-old son was with us. The schedule was compact, which I think is good for families with children.
私達が参加した時は天気は良かったのですが、腰くらいまで海に浸かった状態でした。2歳の息子も一緒だったので、何かとスタッフの方が気を使ってくれて良かったです。時間がコンパクトで、子連れにはいいと思います。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/07/11 |
Reviewed by: halona
The weather was nice, and the sandbar was very beautiful. The water depth was about waist-deep, but I enjoyed taking photos. The lunch was also delicious. Although it had rained the day before, so the visibility wasn't great, I still enjoyed snorkeling to some extent.
天気も良く、サンドバーもとても綺麗でした。水深は腰下ぐらいまでありましたが、写真撮影を楽しみました。ランチも美味しかったです。前日に雨が降ったので透明度はそんなに良くはなかったのですが、シュノーケリングもそれなりに楽しめました。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/14 |
Reviewed by: Clint
It's not every day you get to ride in a submarine! Well organised informative staff and really well run. One of our trips highlights especially after it being a spur of the moment thing
| Rating: | |
|---|---|
| Packages: | Standard Submarine Tour [Currently Closed] |
| Attended as: | Couples |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/08/03 |
Reviewed by: Leianna
My Dad and I did the 1000ft foot line and it was AMAZING! Definitely one of the best things we did in Oahu.
| Rating: | |
|---|---|
| Packages: | Super Flight - 1000ft Line (10 min) with Transportation |
| Attended as: | Families |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/15 |
Reviewed by: Kelcie
The staff was so friendly and knowledgable! They made everyone feel safe, and provided pictures they took of everyone! An unforgettable experience, and I can't wait to go again!!
| Rating: | |
|---|---|
| Packages: | Pelagic Shark Dive Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/17 |
Reviewed by: ゆきこ
Since it wasn't low tide, the water at the sandbar was up to my knees. Still, I could fully enjoy the strange feeling of standing right in the middle of the ocean.
For snorkeling, we swam along the edge of the sandbar. Thanks to the life jacket and float (or buoy?), I was able to snorkel safely without getting separated from my companions. Although the fish didn't come very close, we could see quite a few. Some reviews mentioned that the time was a bit short, but it was more than enough for beginners in snorkeling.
干潮ではなかったのでサンドバーでは膝位まで潮が満ちていました。
それでも海のど真ん中に立っている不思議な感じは満喫できます。
シュノーケリングはサンドバーの淵に沿って泳ぎます。
ライフジャケットと浮き輪(浮き棒?)のおかげで、連れとも離れずに安心してシュノーケリングができました。
魚も近くには来ませんが、結構見られます。
少し時間が短いという口コミもありましたが、シュノーケリング初心者には十分でした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/09 |
Reviewed by: Bev
Food was great, service was great, show and dancers was awesome, views of Honolulu and fireworks perfect!!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2016/08/05 |
| Activity Date: | 2016/07/29 |
Reviewed by: Emilie
Chieko and Dan were very accommodating. For someone who's first time at the sea, I was able to participate because of them. I had an awesome time. Highly recommend them!
Thanks Emilie, Glad you had fun. Hope to see you again.
Dan and Chieko
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/08/05 |
| Activity Date: | 2016/08/01 |
Reviewed by: たかな
The weather was terrible on the day we went, and it rained several times along the way. During the snorkeling, there was a heavy downpour like a tropical storm, but the staff kept the atmosphere lively with bright voices and topics.
The rain was so intense that more than half of the people returned to the boat, but even then, they kindly prepared warm cocoa and coffee for us. The Japanese staff member took a lot of photos, and I thought it would have been perfect if the weather had been just a little better.
I was told that as long as I disposed of my trash, I could smoke on the sandbar, so I think smokers should definitely bring their cigarettes and lighters without hesitation. If you're not taking photos underwater, a regular digital camera or phone would be just fine.
The BBQ burger was delicious. You won't get one unless you remember the staff's name! The amount of tomatoes is one slice per person, so if someone takes two, there won't be enough. The staff was watching and laughing, saying, "One slice only!!"
行った日は天候が酷く、途中に何度も雨が降っていました。シュノーケルのタイミングでスコールのような大荒れの天気になったのですが、明るい声や話題で絶えず盛り上げて下さいました。
あまりにも激しい雨だったので、半分以上の人が船に戻ったのですが、そのときもすぐに温かいココアやコーヒーを用意して下さったりと、本当に親切でした。
日本人スタッフのお姉さんは写真をたくさん撮ってくれたし、天気があと少しでも良かったら最高だったなあと思いました。
自分でゴミさえ処理すれば、サンドバーでタバコも吸っていいよ、と言われたので、喫煙者の方は遠慮せずタバコとライターを持っていくべきだと思います笑
海の中を取らないのであれば、普通のデジカメや携帯でも問題ないくらいです。
BBQバーガーも美味しいです。スタッフさんの名前を忘れているともらえません。笑
トマトの量が1人1枚なので、ひとりで2枚取るような人がいると足りなくなります。スタッフさんが「1枚マデー!!」と笑いながら監視してました。笑
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/08/05 |
| Activity Date: | 2016/05/25 |
Reviewed by: Diana
This place was a great choice! So glad we booked this kayaking activity! It was both me and my friends first time kayaking in the ocean and I was a little nervous but as soon as I got there I was greeted by a very friendly staff! Our guide "PO" was so welcoming and friendly! He made us feel very comfortable from the moment we met him. He was very patient, knowledgable, taught us some history about Kailua and most of all he made us feel safe! :) PO was an AMAZING kayaking guide!!! I would totally recommend this activity to anyone who wants to get away from the crowed beaches like in Waikiki. Most beautiful beach in Oahu in my opinion. Forgot to mention the lunch it included was super yummy!
PS. PO our guide also took great pics of us with his GoPro and emailed them to us for free. Great customer service!!! Wish I could give 10 stars
| Rating: | |
|---|---|
| Packages: | Kailua Beach Experience with Lunch with Transportation |
| Attended as: | Friends |
| Posted on: | 2016/08/05 |
| Activity Date: | 2016/08/02 |
Reviewed by: Noboru Hatori
We booked the North Shore Keana Farms Zipline Adventure (7 lines) / Standard (with transportation) for four people at my daughter's request. On the day of the tour, the shuttle bus arrived an hour late at the pickup location. (I could communicate in English a bit, so I was able to call multiple times to ask about the delay, but regular Japanese tourists would have been left feeling anxious with no way to get information.) After that, the vehicle we departed in had a flat tire on the coastal road, which almost led to a serious accident! We had to deal with another vehicle in a panic! Although we were initially told we would return by 2:00 PM, we were alarmed to hear it might be around 5:00 PM, which caused us to rush to cancel our dinner reservation. In the end, we returned around 3:00 PM. While the activity itself was somewhat satisfying, I believe the level of pickup service and ensuring the safety of travelers was extremely low. We would not recommend this tour to others.
ノースショア・ケアナファーム ジップライン・アドベンチャー(7本) / スタンダード(送迎付きプラン)に娘の希望で4人申し込みました。当日送迎バスが一時間遅れでピックアップ場所に到着。(多少の英会話ができるのでTELで何度も遅れについて聞けましたが一般の日本人旅行者では何もできず不安だけが募る状態でした)その後出発した車は前輪がパンク海岸沿いの道だったので間一髪大事故になるところでした!!代わりの車をまたまた末事態に!!14:00帰着予定も初めに17:00頃と脅かされ予約の夕食のキャンセルなど大慌て結局15:00頃帰着しました。アクティビティそのものはそれなりに満足したようですがピックアップや旅行者の安全確保にきわめて低レベルであると思います。私たちはこのツアーを他の人に勧める事は無いでしょう。
Thank you very much for participating in the tour.
However, I sincerely apologize for the delays in pick-up and the unfortunate incident of a flat tire during the transfer, which may have caused you to feel uneasy, despite your enjoyment of the activities themselves.
As you mentioned, to ensure a safe experience for all participants, it is essential that all tours and activities we provide meet safety standards. We will work together with the local operating company to improve our services and prevent similar inconveniences in the future.
Thank you for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、アクティビティ自体はお楽しみいただいたにも関わらず、お迎えの遅延、更には道中に送迎車のタイヤがパンクするなど、不安なお気持ちにさせてしまいましたこと、心よりお詫び申し上げます。
お客様のおっしゃる通り、安心してご参加いただくためにも、ご提供しております全てのツアーやアクティビティの安全面が確保されているべきですので、今後同様なご迷惑をおかけしないためにも、現地催行会社と共に、サービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2016/08/05 |
| Activity Date: | 2016/08/02 |
Reviewed by: しんちゃん
The sandbar is beautiful, just as it looks in the photos. Also, the hamburgers eaten on the boat are incredibly delicious.
サンドバーは、写真で見たとおりに、綺麗です。また、船の上で食べるハンバーガーも、最高に美味しいですよ。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Families |
| Posted on: | 2016/08/04 |
| Activity Date: | 2015/08/07 |
Reviewed by: かっちん
I participated with a friend.
The zip line itself is absolutely amazing!
Maybe the sun was stronger than we expected, but when we got back, both my friend and I had terrible sunburns on our arms... (laughs)
We slid down a total of seven lines, and the views, distances, and heights were all different, making it a truly fun and fantastic aerial walk!
Taking that first step is incredibly scary.
But once you calm down, you realize you're securely strapped to the wire... I felt that way from the second line onward. ^ ^
However, the pickup time was just so delayed!
It was scheduled for 7:45, but after 30 minutes, they still hadn't arrived. I called and was told to wait, so I was worried while waiting, and they finally showed up an hour later (at 8:45).
Apparently, there was a traffic jam... It was really stressful not having a way to contact them on-site.
Also, on the way there, we had to wait for another car due to vehicle trouble... we ended up waiting for about 30 minutes. (laughs)
When we arrived, there wasn't much said, and we just checked in quickly...
But despite all that frustration, it was so great that I forgot about it!
All the instructors were very kind as well. ^ ^
友人と2人で参加してきました。
ジップライン自体はものすごく最高です!
思っている以上に日差しが強かったのか、帰ったら友人と腕周りが日焼けで大変なことになってました…(笑)
計7本を滑りましたが、見る景色や距離、高さなど色々あり本当に楽しい、最高の空中散歩です!
初めの1歩目を踏み出すのはものすっごく怖いです。
ただ冷静になれば、しっかりワイヤーに体括られてるしな…2本目からは思えました。^ ^
ただ。
ピックアップの時間が、とにかく!遅れてました。
7:45予定でしたが、30分経っても来ず、電話を掛けて、待っててくれとの事だったので、心配しながら待ってると1時間後(8:45)に来ました。
どうやら渋滞で混んでいたらしいですが…現地で連絡の手段がないと物凄く焦りました。
後は、向かっている途中で車のトラブルで別の車を待つことに…これまだ30分くらい待ちぼうけでした。(笑)
着いて何か言われる訳でもなく、速攻チェックインして…って感じでした。
ただ、そんなモヤモヤも忘れさせてくれるくらい最高です!
インストラクターの方々もみなさん、優しい方です^ ^
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Friends |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/08/02 |
Reviewed by: D,Sakamoto
This is my second visit to Wet 'n' Wild Hawaii. The kids were looking forward to this trip the most. It felt a bit less crowded, possibly because it was a weekday. This time, we drove there with a rental car, so we were able to enjoy it until just before closing. I think it will definitely be a place we visit again next time.
ウェット・アンド・ワイルド・ハワイへは2回目の訪問です。子供達は、この旅行で一番楽しみにしていました。平日なのか少し空いてるような気もしました。今回は、レンタカーで現地まで行ったので、閉館ギリギリまで楽しめました。次回も必ず行く場所になると思います。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/07/29 |
Reviewed by: みみこ
I signed up because it was said to be a clear beach, but due to the approaching hurricane, there were winds and waves, and I couldn't enjoy the snorkeling I was looking forward to. It was disappointing that the weather wasn't favorable, with heavy rain at times. However, I rented a bike and went out shopping and to Lanikai Beach with my child. The bike rental is $10 (credit cards accepted). Since we extended our trip to Lanikai Beach, we didn't have much time to relax on the way back. If you're planning to snorkel, I think Kailua Beach would be a better option to enjoy it more leisurely.
澄み渡ったビーチだということで申し込んだのですがハリケーン接近中のため風・波があり楽しみにしていたシュノーケリングができませんでした。
一時大雨になったりと天候には恵まれず残念でしたが
自転車を借りて子供とふたりラ二カイビーチやショッピングに出かけました。
自転車は$10でレンタル(カードOK)できます。
ラ二カイビーチまで足を延ばすと帰り時間ぎりぎりでゆっくりできなかったので
シュノーケルするのであればカイルアビーチだけのほうがゆっくりできると思います。
| Rating: | |
|---|---|
| Packages: | 基本プラン(ビーチアイテムレンタル+ランチ付き) |
| Attended as: | Families |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/07/22 |
Reviewed by: さとし
I thought I would easily find the group exit since I was wearing a red aloha shirt, but I couldn't find it at all. I even tried the individual exit, thinking it might be a different one, but still no luck. By the time I went back to search, it had already been an hour since my arrival.
I had no choice but to ask the JTB representative I had arranged my trip with. They helped me search and even made contact.
To my surprise, they said, "At the individual exit, there's someone in a purple aloha shirt." Wasn't it supposed to be red at the group exit?
Moreover, they said they couldn't reach the person, so I was asked to look for them. The JTB representative also helped with a major search.
Then, I found him. He was sitting to the side, doing a crossword puzzle, showing no intention of looking for me at all. The JTB representative had to firmly tell him, and only then did he finally realize.
To make matters worse, the lei was in a plastic bag, lacking any charm. The card he handed me had different writing than what I had requested.
I wasted both time and money. I want a refund.
団体出口、赤色のアロハシャツということで、すぐ見つかるだろうと思っていたのですが、全く見つからず。
違う出口かと思って個人の方も行ってみたのですがまた見つからず。
戻って探している間にすでに到着から一時間。
仕方なく旅行を依頼していたJTBの人に聞いてみたら、探してくれたり、さらには連絡をとってくれました。
すると、驚くことに、
「個人出口」で、「紫」のアロハシャツ。
は、団体出口、赤では??
しかも連絡がつかないから、こちらから探してくれと言われたとのこと。
JTBの人も手伝ってくれて大捜索。
すると、いました。
脇に腰かけて、クロスワードをしているおじさん。
探す気なんてさらさらありません。
JTBの人があきれた感じで強く言ってくれて、やっと気づいたくらい。
しかもレイはポリ袋の中。全く情緒なんてありません。
渡してくれたカードもこちらが依頼していたものとは違う文字。
時間とお金を無駄にしました。
返金を求めたいです。
Thank you very much for using Ray Greeting Service.
However, I sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite it being a special occasion.
Upon confirming the details with the local operating company, it was found that the greeting was actually at the individual exit, but there was an error in our activity page that incorrectly stated it was at the group exit. I am truly sorry for the trouble caused by the inaccuracies on our activity page.
Additionally, regarding the staff's response at the location, they should have welcomed you upon your arrival and assisted in creating memorable experiences, but instead, we caused you discomfort. On behalf of the operating company, I deeply apologize for this.
We have also contacted you separately via email, so I would appreciate it if you could check your email for further details.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、実際は個人出口でのグリーティングでありましたが、弊社アクティビティページに記載に誤りがあり、団体出口とご案内してしまったことが発覚しました。
弊社アクティビティページの記載不備により、ご迷惑をおかけしましたこと、誠に申し訳ございません。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
別途メールにてご連絡させていただおておりますので、詳細につきましては、メールをご確認いただけましたら幸いです。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | オーキッド・レイ |
| Attended as: | Couples |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/08/03 |
Reviewed by: かけさん
Two years ago, I participated in the "Manoa Falls Hiking Tour" and had a great experience, so this time I wanted to try a different tour and chose this one. In addition to wanting to enjoy the tropical rainforest, I also hoped to see the introduced and now wild Madara Yadokugaeru (poison dart frog) and Jackson's chameleon if possible.
I had some concerns about not having a Japanese guide, but I thought it would be fine and decided to join. Besides me, there was a group of three from California. The guide was a local named Terry.
When we arrived and I mentioned wanting to see the Madara Yadokugaeru and Jackson's chameleon, Terry seemed a bit surprised but said, "I think the Madara Yadokugaeru is probably here. The chameleon is around, but it's slow-moving and hard to spot."
The destination was actually near Manoa Valley, and although the route and the waterfall were different from the Manoa Falls trekking, it was quite similar. I thought this course was a bit narrower and steeper, making it more challenging, but it was by no means a difficult course.
Terry provided detailed explanations not only about the names of the plants but also their origins and the history of Hawaii's vegetation. However, since he spoke completely in native English, it might be a bit challenging to understand (^_^;)
And happily, a boy in our group found the Madara Yadokugaeru, and we were able to take pictures of it! Because I made a somewhat niche request at the beginning, both the guide and the other participants helped look for it.
There was a sense of accomplishment when we reached the waterfall, and above all, I was thrilled to finally see the poison dart frog, so I was very satisfied. Unfortunately, we couldn't find the Jackson's chameleon, but I felt it was worth participating.
2年前に「マノア滝ハイキングツアー」に参加してなかなか良かったので、今回は違うツアーに…と思ってこのツアーを選びました。
熱帯雨林の自然を満喫したいというのに加えて、出来たらハワイに移入されて野生化しているマダラヤドクガエルとジャクソンカメレオンの姿を見てみたい希望もあったのです。
日本語ガイドでないというので一抹の不安はありましたが、まあ何とかなるだろうと思って参加しました。
僕の他にはカリフォルニアから来た母子3人組。ガイドはテリーさんと言うハワイ生まれの方でした。
現地に着いて「マダラヤドクガエルとジャクソンカメレオンが見たい。」と言うと流石にちょっと驚いた風情でしたが、「マダラヤドクガエルは多分いると思うよ。カメレオンはいるにはいるが、動きがゆっくりしていて見つけづらいんだ。」と言ってくれました。
目的地は実はマノア渓谷の近くで、マノア滝トレッキングとはルートも目的の滝も違うものの、よく似たコースです。今回のコースの方がちょっと狭くて勾配も強く、難易度が高いかなと思いますが、決して厳しいコースではありません。
テリーさんは、植物の名前だけでなく、由来、更にはハワイの植生の歴史まで丁寧に説明してくれました。ただ、完全にネイティブ・イングリッシュなので、聴き取って理解するのはちょっと大変かもしれません(^_^;)
そして、嬉しい事にマダラヤドクガエルを同行者の男の子が見つけてくれ、写真に収める事が出来たのです!
冒頭にマニアックな発言をしたものだから、ガイドさんだけでなく、同行者も一緒になって探してくれたおかげです。
滝に辿り着いた時の達成感もありましたし、何と言っても念願のヤドクガエルを見られたのだから、大満足です。残念ながらジャクソンカメレオンは見つけられませんでしたが、参加してよかったと思っています。
| Rating: | |
|---|---|
| Packages: | マノアバレーハイキング |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/07/30 |
Reviewed by: ggg
I was able to enjoy the experience with almost no waiting time. I had to wait quite a bit for lunch at the concession stand, but the BBQ bento place located behind the stand was not crowded at all and is highly recommended. I don't think the all-you-can-drink plan is necessary.
待ち時間もほとんどなく楽しむことがでしました。売店での、お昼はかなり並びましたが、売店の後ろにあるBBQ弁当らしき所は、すきすきでおすすめです。飲み放題のプランは必要ないと思います。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Couples |
| Posted on: | 2016/08/04 |
| Activity Date: | 2016/07/31 |
Reviewed by: Michi-Hiro
This time, I participated in a tour with my grandchildren. After securing our seats, the grandchildren immediately joined the Island Racer, the Raging River experience, and a bodyboarding lesson, and I was thrilled to see them having so much fun. For lunch, we enjoyed BBQ, which the grandchildren love, so we were satisfied. Unfortunately, we didn't have much time to relax.
今回、孫達とツアー参加。座る場所を確保した後、孫達は直ぐにアイランド・レーサー、レイジング・リバーの体験とボディボードのレッスンに参加し、燥ぐ姿を見て感激。お昼も孫達が好きなBBQで満足。時間が結構ギリギリで、ユックリした気分は残念ながら味わえず。
| Rating: | |
|---|---|
| Packages: | デラックス・パッケージ(BBQビュッフェランチなど含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/03 |
| Activity Date: | 2016/08/02 |
Reviewed by: Unhappy customer
We were pretty disappointed with this trip. Just not as organized as we had hoped. We've been on many different snorkel trips over the years and this is one of the most unorganized we've attended. Competing boats seem to pass out gear and explain rules and safety regulations on the way to the destination. Then, once anchored, we can get in the water. This boat waits until we are on anchor, then starts the slow unorganized process of handing out gear. Takes way too long!
Food was decent, but mixed drinks were not! The captain, although tried to be funny, was not for the most part. We tried to have a conversation with him and generally got one word answers. So, he really wasn't interested in talking with us. When we were on anchor, he seemed to be more interested in flying his own personal drone around the boat.
The crew was nice and helpful, the captain, not so much! The best part of the trip was the photographer. Really a terrific individual, very personal with the guest and generally took an interest in the guest.
Overall, I wouldn't use this boat again.
Aloha and thank you so much for taking the time to write about your experience on the Kai 'Oli'Oli. We are sorry your experience wasn't the best. Because of your feedback, we have thoroughly retrained the crew on how to efficiently conduct our snorkel preparation and briefings and have privately counseled the Captain about his disinterest towards you and your family. At our next crew meeting, we have food and beverage training scheduled in addition to our usual safety training. We strive to always have complete customer satisfaction and we know that at times we may fall short, so we truly appreciate your input. When you visit O'ahu again, please call us directly and we would like to host you on our boat and we will be proud to show you a better tour as a result of your review.
Ocean Joy Cruises Management
| Rating: | |
|---|---|
| Packages: | 3.5-hour Sunset Snorkel Cruise [Apr-Sep] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Reviewed by: ぺこりん
Since it was our family's first time parasailing, we decided on the 90M option based on these reviews. The pickup car arrived right on time, and the driver was so cheerful! Even though we could only have a little conversation, he kept talking to keep the mood lively.
As for the parasailing itself, the crew was a cheerful duo who spoke mostly English. There were only two families, including ours, so there was no seasickness as mentioned in the reviews (though it might have been because we took motion sickness medication...). My middle school daughter was really scared and was unsure until the last moment, but afterward, she said it was great and felt wonderful! There was hardly any fear at all. The views of Diamond Head and Waikiki were truly beautiful and breathtaking. We even got to see sea turtles!
If we have the chance to go again, we would definitely participate.
家族全員初パラセーリングなので、こちらの口コミを参考にしながら90Mにしました。
迎えの車も時間ぴったりに来て下さり、運転手の方の陽気なこと!
会話も少ししかできないのに、盛り上げようとずーっと話をしてくれていました。
本題のパラセーリングですが、乗務員はほぼ英語のやはりこちらも陽気な2人組でした。私たち家族の他は3人家族の計2組でしたので、口コミにあるような船酔いもありませんでした(もしかしたら酔い止めを飲んだのでその効果かもしれませんが…)中学生の娘が本当に怖がっていて、直前までどうしようか迷っていましたが、終わったあとはやって良かった!気持ち良かった!と大絶賛でした。ほぼ恐怖感は無いです。ダイヤモンドヘッド、ワイキキの全景が本当にきれいで感動ものです。そして海ガメも見ることができました!
また行く機会があれば、ぜひ参加したいです。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/29 |
Reviewed by: 匿名希望
The parasailing experience itself was very satisfying. However, there was a large sign on the boat in Japanese that said "Please tip," and we were asked for tips twice during the return trip. It was disappointing because we were told that tips were included in the tour price.
パラセイリング自体は、大変満足でした。
ただ、船に日本語で大きく「チップをお願いします」と書かれており、帰りの船内でも二度に渡りチップをお願いされました。チップはツアー料金に含まれているとされていましたので、残念でした。
| Rating: | |
|---|---|
| Packages: | 高さ130メートル※送迎設定保存用 |
| Attended as: | Families |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/23 |
Reviewed by: 匿名希望
I was a bit anxious because the bus driver didn't speak Japanese, but I felt relieved when Japanese explanations were played on the bus, and a Japanese staff member provided explanations inside the bus.
We were allowed priority entry 15 minutes before opening, which let us secure a spot for the coin lockers and experience popular attractions. I was satisfied to have tried all the attractions I wanted to experience.
The food court was very crowded by noon, so I recommend adjusting your timing for meals. The portion sizes were quite generous.
The return bus was delayed due to traffic, and we arrived later than scheduled.
バスの運転手は、日本語が通じず少し不安でしたが、バスの中で日本語の説明が流れ、また、現地で日本人スタッフがバス内で説明をしてくれましたので安心しました。
オープン15分前に優先入場をさせてもらい、コインロッカーの場所取りや、人気アトラクションの体験もできました。やってみたかったアトラクションすべて体験でき満足しています。
フードコート(?)は、12時には大変混雑していましたので、時間をずらした利用をお勧めします。料理の量は結構多めでした。
帰りのバスは、道が渋滞しており、予定時間より遅い帰着になりました。
Aloha,
Thank you for your valuable comment. We look forward to your next visit.
Aloha,
貴重なコメントを頂きありがとうございました。又のお越しをお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | サマーキャンペーン!送迎付/1日パス |
| Attended as: | Families |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/22 |
Reviewed by: ムシバラス
Unfortunately, it was cloudy and windy, and it was cold without a rash guard... The scenery is nice, though. However, it seems that the view during high tide, like in the photos, can only be seen a few times a year, and it appears that this is not the right time.
残念ながら、曇っていて風もあり、ラッシュガードが無いと寒くて…景色は良いです。ただし、写真で見るような満ち潮の時のような景色は、一年に数回しか見れないようで、今回はその時期では無いようでした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/03/19 |
Reviewed by: Nese
I sent my husband and two oldest sons 13 & 16 parasailling for the first time. They said it was one of the best experiences they've ever done and would go again. Just wish I could've gotten a picture or video of it.
| Rating: | |
|---|---|
| Packages: | Beginner Ride [500 feet] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Tips and suggestions
Reply from activity provider
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Thank you for bringing your family on our tour. The day after a tropical storm passed through Hawaii, the waves might have been a bit stronger than usual. But the kids did great!! It was wonderful that you got to see the cute turtles!! Please come back for another tour when you visit Hawaii again. From the age of 12, you can also participate in the introductory diving experience at Hanauma Bay. We look forward to seeing you again. Thank you. Mahalo!!
この度はご家族で私達のツアーにお越しいただきまして、ありがとうございます。あの日はハワイにトロピカルストームが通り過ぎた翌日で、ちょっと波も普段よりあったかもしれませんね。でもお子さん達は頑張ってくれました!!かわいい亀さんにも会えてよかったですね!!是非また皆さんでハワイにお越しの際にはツアーに来てくださいね。12歳からはハナウマ湾での体験ダイビングにも参加できますよ。またお会いできるのを楽しみにしています。ありがとうございました。Mahalo!!