Reviewed by: uibabyy
It was an awesome experience and I'm glad at the last minute we were able to make it happen. The employees are so welcoming and polite we enjoyed it from the time we left and to when we came back in. It is a must to try it out. Mahalos
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) 50% Discount Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/11/21 |
Reviewed by: Ryu
It was unexpectedly rainy.
I went during the dry season, but I was surprised by the bad weather and the cold.
Especially during snorkeling, there were people shivering from the cold.
If it had been sunny, the scenery would have been beautiful and it would have been amazing.
I would like to try again next time.
まさかの雨でした。
乾季に行ったのですがまさか天気が悪く寒かったです。
特にシュノーケリングは寒くがたがた震えている人もいました。
晴れていればとても景色もよく最高だったでしょう。
次回またチャレンジしたいと思います。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/04/21 |
Reviewed by: るぅー
We chose 120M and went up side by side. The staff skillfully handled the ropes, and we splashed into the water violently once, and there was also a splash during landing. It seems that the splash during landing can vary depending on the height chosen. It was a lot of fun. All the staff spoke English, so I didn't fully understand everything, but it was enjoyable. For $30, you can also request a photo package.
There is no space to change, so you board the boat as soon as you arrive. I strongly recommend wearing a swimsuit.
120Mを選択し、2人横並びで空へ。
慣れた手つきでスタッフがロープを操り、1度は激しく水面にインされ、
着陸時にもポチャっとインしました。着陸時の水ポチャだけの場合もあり、
選択した高さによって違うのかなという印象です。
とっても楽しいです。スタッフはすべて英語のため、理解できないままですが
楽しいです。30ドルでレフ写真もお願いできます。
着替えができるスペースはなく、現地についたらすぐに船へ乗り込みます。
水着着用を強くおすすめします。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Friends |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/10/29 |
Reviewed by: MAKI
I used to think, "Why go to a pool in Hawaii when there's an ocean?" but after watching a Japanese celebrity visit this facility on a program introducing Hawaii, I wanted to go. Finally, I was able to go this time. They picked us up at the hotel on time, and we set off by bus!!
From the opening at 10:30 AM until closing at 3:30 PM, my husband and I, both in our 40s, screamed our hearts out. Perhaps because it was the end of November, the park was not crowded, and we could enjoy everything without waiting. It was great to let out loud screams and have a blast! However, it seemed like only Japanese people were screaming, while the Caucasians were more subdued... (>_<)
There are plenty of pools for children, so I think even small kids can have a great time. Renting a locker costs $15, but you get $5 back when you return the key. I signed up for a tour without meals, so I had to pay for food separately, but you can get pizza, hot dogs, and hamburgers inside the park for about $10.
Food and drinks other than water are not allowed, and there is a bag check before entering the park.
The Shaka and Tornado rides were terrifying at first, but once I tried them, they were incredibly fun!! However, it seems I was tense, and I felt pain all over my body the next day and the day after.
You won't understand how fun it is unless you go. I highly recommend it for families with children and couples—definitely visit at least once!
海があるのにハワイでプール?と思っていましたが、ハワイを紹介する番組で日本のタレントがこの施設を訪れているのを観て、行きたいと思いました。念願かなってこの度、行くことが出来ました。時間通りにホテルまで迎えに来て貰い、バスで出発!!
10時半開園から15時半の閉園まで40代の夫婦二人で絶叫して参りました。
11月末だったせいか園内も空いていて、どれも待たずに出来ました。久し振りに大声を出して大騒ぎ!!とりあえず、どれも楽しいです。でも、絶叫しているのは、日本人ばかりで白人は、大人しめ・・・・(>_<)
お子さんのプールも沢山あるので、小さいお子さんでも十分に楽しめると思います。
ロッカーを借りるのに、15ドル掛かりますが、帰りにカギを返却すると5ドル戻って来ます。私は、食事のないツアーに申し込んだので食事は別料金で自腹でしたが、大体10ドル程でピザや、ホットドック・ハンバーガーが園内で食べられます。
お水以外の飲食物は、持ち込み禁止で入園する前に荷物検査があります。
シャカやトルネードは、最初、やるまでは恐怖でしたが、やって見ると最高に面白い!!
でも、体に力が入っていたみたいで翌日も翌々日も身体のあっちこっちが痛いです。
とにかく行って見ないと面白さは、わかりません。お子様連れの方もカップルの方も是非、一度は訪れて見て下さい~。
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆/1日パス |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/11/21 |
Reviewed by: andnok
It's easy to get around since it's close to the city center, and the time spent floating in the sky passes by in an instant. I definitely recommend getting photos taken, even if it's for a fee! They did a great job capturing them.
中心地から近いので行き来もラク、空に浮いてる時間はあっという間に終わります。
写真は有料でも絶対撮ってもらうのをオススメ!上手に撮ってくれてました。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/11/08 |
Reviewed by: juniper
The guide was fluent in Japanese, so anyone can participate with confidence. They kindly taught us how to snorkel in detail, which was very helpful. It's great that you can ask questions whenever you don't understand something. Hanauma Bay is rich in fish, and you can encounter a wide variety of them, making it feel like you're swimming in an aquarium. I was surprised that the fish didn't flee even when people were around, as it is a no-fishing zone.
This is a highly recommended tour where you can fully enjoy snorkeling!!!
I hope the coral will recover soon and that Hanauma Bay will return to its original beauty.
ガイドさんは日本語が達者なので誰でも安心して参加できます。シュノーケルのやり方を丁寧に教えてくれてとても親切でした。わからないことはすぐに聞けるのが良いです。ハナウマ湾は魚影が濃く
多種多様な魚に出会うことができ、まるで水族館の中で泳いでいるかのよう。
漁業禁止地区とのことで、人を見ても逃げない魚たちにビックリ。
シュノーケリングを存分に楽しめる、お勧めのツアーです!!!
サンゴが蘇り、早く元の美しいハナウマ湾に戻ると良いなと思いました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(5月14日まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/11/21 |
Reviewed by: emiko
There were three groups of participants, and we were the only Japanese. I was worried because the staff didn't speak Japanese, but there was no need to worry. Everyone focused solely on having fun, and we communicated just fine with gestures! We waved at the couple soaring in the sky, and when they returned, we high-fived! The weather was clear, there were no waves, and it was the best sky adventure. The tour lasted less than two hours, including transportation, so I was very happy to make good use of my time. I would love to participate again! ❤️❤️❤️
参加者は3組、日本人は私たちだけ、スタッフも日本語は?で不安でしたが、心配無用。皆、楽しむことだけに専念、身振り手振りで意思疎通OK!!空に舞い上がったカップルに下から皆で手を振り、戻ってきたらハイタッチ!!。天気も快晴、波もなく、最高の空の旅でした。ツアーの時間も送迎を含め、2時間足らずで、時間を有効に使えるのでうれしい限り。また参加したいです♡♡♡
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2014/11/24 |
| Activity Date: | 2014/11/16 |
Reviewed by: William
This sunset dinner and snorkel sail was excellent! The catamaran was very spacious with plenty of space to walk around and two spacious clean bathrooms. The staff was incredibly friendly and the photographer was exceptional! The food for dinner was also very good! After being in Hawaii for four days already and snorkeling each day, I am so glad I took with snorkel tour since it was by far the best snorkeling with beautiful reefs and sea life, and the photographer came into the water and took underwater photos of us! A jump drive with all the photos cost $40 and was well worth it! Of note do take some motion sickness medicine, you are on a boat! Overall I would highly recommend this trip to any one who wants to see great corral and beautiful sea life!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/11/23 |
Reviewed by: gura
This is an affordable tour that lasts about two hours from the beach near Hilton Hawaiian Village in the early morning. If there are many people, the wait time on the boat can be long, but during our time, there were only three groups, so it ended quickly.
It was 120 meters high, which was surprisingly high and a bit scary, but it was fun! I recommend it for those looking for an easy tour.
早朝からヒルトンハワイアンビレッジ付近のビーチから2時間ほどで終わる、値段も時間もお手軽なツアーです。多い場合は船の上で待ち時間が長くなりますが、僕たちの時は3組だったので、あっという間に終わりました。
120mだったのですが、意外と高く、ちょっと怖かったですが、楽しかったです♪お手軽なツアーをお探しの方にはオススメです。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2014/11/23 |
| Activity Date: | 2014/11/10 |
Reviewed by: kkk
I signed up for this tour because my mother said she didn't want to wear a swimsuit. I had thought I would see beautiful fish the whole time while diving, so I was disappointed that I could only see them at certain points. The colors were also dull. My family was happy, but I felt disappointed. I rated it as average, balancing my family's satisfaction with my dissatisfaction. There may not be anyone who wants to participate based on my experience, but for those who don't understand English or families with small children, I recommend joining the tour with a Japanese guide.
母が水着を着たくないと言っていたので、水着を着なくていいこのツアーに申し込みました。
潜っている間中、ずっと綺麗な魚が見られると思っていたので、ポイントごとにしか見られなくて残念でした。色も地味でした。家族は喜んでいましたが、私は残念に思いました。
評価は家族の満足と私の不満を平均して普通にしました。
私の体験談で参加したいと思われる方はいらっしゃらないかもしれませんが、英語がわからない方、小さいお子様がいるご家族の方は日本語ガイドの会の乗船をお勧めいたします。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/11/23 |
Reviewed by: みかん
The sandbar was great with the sea turtles, but the weather was cloudy and very cold (>_<)
However, the ocean was really beautiful, which was nice.
サンドバーはウミガメはすごくよかったですが、天気が曇りでとても寒かったです(>_<)
でも海はすごくきれいでよかったです。
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/23 |
| Activity Date: | 2014/10/30 |
Reviewed by: Allen
On time pick up and drop off, great friendly driver(Patrick) well done, very organised trip great value. Recommended.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Couples |
| Posted on: | 2014/11/22 |
| Activity Date: | 2014/10/30 |
Reviewed by: アベ チカ
The sea was more beautiful than I imagined. I was moved to find such a beautiful place in the middle of the ocean. I also got to see sea turtles for the first time, and it was the best place ever. The hamburgers were delicious, and the staff were really great to us; I had so much fun♡ I would love to participate again if I have the chance.
海は想像以上に綺麗。
海の真ん中にあんなに綺麗な
場所があるなんて感動でした。
海亀も初めてみれて、最高の場所でした。
ハンバーガーも美味しかったし、スタッフさん達にもすごく良くして頂いて、本当楽しかった♡
また機会があれば参加したいです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/22 |
| Activity Date: | 2014/10/27 |
Reviewed by: カナエ
It was my first experience with snorkeling, so I was a bit anxious, but Alan was very friendly and taught me patiently, allowing me to swim with peace of mind! I think I'm going to get hooked on snorkeling!
The reason I deducted one star is that I didn't get to see a sea turtle (T_T). I was really hoping to swim with a sea turtle, so that was disappointing. I hope to see one next time I participate, so I'm giving it four stars!
However, I saw plenty of fish and even an octopus, so overall, I was satisfied! It was an hour that flew by in the beautiful sea. I wish I could have stayed longer!
When I go to Hawaii again, I definitely want to sign up for this tour! It truly became a wonderful memory! Thank you very much!
シュノーケル初体験だったので不安でしたが、アランさんはとても気さくで優しく丁寧に教えてくださり、安心して泳ぐことができました!
シュノーケルにハマりそうです!
☆を一つ減らした理由は海亀に会えなかったから(T_T)
海亀と泳ぐのが目的だったので残念でした。
次回参加した時は海亀が見れることを祈って☆4つです!
でも魚はたくさん見れたし、タコも見れたので結果的には満足です!
綺麗な海であっと言う間の1時間でした。
もっと入っていたかったなぁ!
またハワイに行った際はツアーに申し込みたいと思っています!
本当に素敵な思い出になりました!
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/22 |
| Activity Date: | 2014/10/29 |
Reviewed by: CND
I participated in a private lesson during my free time. I had a scary impression of surfing, but since the water was shallow, I didn't have to worry about falling into the sea, and I was able to stand up on my first try. The staff were all wonderful people, and the time spent floating in the sea together felt like being in a movie. Although the water is shallow, there are many rocks, so you need to be careful of cuts depending on where you fall. However, including the photos I bought at the end, it was an experience that made me want to do it again.
1人の自由時間にプライベートレッスンで参加。
サーフィンに対して怖い印象がありましたが、遠浅で海に落ちる恐怖もなく、初めてでも1度目で立てました。
スタッフの方々も素敵な人ばかりで、一緒に海に浮かんで休憩している時間は映画の中にいるようでした。
遠浅ですが岩が多いので、海に落ちる場所によっては切り傷に注意が必要です。
でも、最後に買った写真も含めて、また是非やりたいと思える体験でした。
| Rating: | |
|---|---|
| Packages: | プライベートレッスン(5歳以上) |
| Attended as: | Solo Travelers |
| Posted on: | 2014/11/22 |
| Activity Date: | 2014/11/18 |
Reviewed by: Michael
This was our first luau and we weren't disappointed.
The food was so-so.... but the entertainment was first class.
The chief was funny and the dancers were excellent
| Rating: | |
|---|---|
| Packages: | Royal Package |
| Attended as: | Couples |
| Posted on: | 2014/11/21 |
| Activity Date: | 2014/11/17 |
Reviewed by: kilita
You can have a rare experience of interacting directly with dolphins. At first, I wasn't particularly interested, but I participated because my wife wanted to join. Honestly, I felt the price was high, but the experience was worth it. I was able to kiss, touch, and swim with the dolphins. The pool was located a bit away from the facility. Participants are not allowed to take photos, but spectators (for a fee) can take pictures. Since the shooting will be from a bit of a distance, I think a DSLR with a telephoto lens is necessary. By the way, the Royal Dolphin Swim takes place in the pool where the dolphin show is held, and I thought I would try that next.
イルカと直接触れ合える貴重な体験ができます。
最初は特に興味が無く、妻が一緒に参加したいということで参加しました。
正直、料金は高いと感じていましたが、十分に納得できる内容でした。
イルカとキス、触る、泳ぐことができました。
プールは施設から少し離れたところでした。
参加者による撮影はできませんが、見学者(料金必要)による撮影は可能です。
少し遠い場所からの撮影となるので、望遠レンズを付けた一眼レフが必要かと思います。
ちなみに、ロイヤルドルフィンスイムは施設内のイルカショーをするプールで行われており、次はこちらを体験しようと思いました。
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!ドルフィン・アドベンチャー |
| Attended as: | Couples |
| Posted on: | 2014/11/21 |
| Activity Date: | 2014/11/16 |
Reviewed by: ikuyeah
It seems that many people experienced seasickness, but it was incredibly fun! I would love to request this again when I go to Hawaii! ♪
船酔い・海酔いになった人も多々いたようですが、
最高にたのしかったです!
またハワイに行ったときはお願いしたいです♪
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Friends |
| Posted on: | 2014/11/21 |
| Activity Date: | 2014/11/13 |
Reviewed by: The McDowell Sisters
My sister and I had a blast during this, our first, parasailing adventure. For anyone concerned about any jerking movements during take-off or landing, put your fears to rest. The ride was completely smooth and the view is breathtaking! One more thing crossed off our bucket list.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2014/11/19 |
Reviewed by: Maaayu
The sandbar was more beautiful than I imagined! It's a place I want to visit again. The weather wasn't very good, so snorkeling was a bit disappointing, but I got to see sea turtles, and I'm very satisfied!
サンドバーは想像以上にきれいでした!もう一度行きたいと思えるような場所です。
天気があまり良くなかったのでシュノーケリングは少し残念でしたが、ウミガメも見れたし、大満足です!
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/11/19 |
| Activity Date: | 2014/09/19 |
Reviewed by: SATO
Meeting place and time → Specified in detail
Japanese guidance → Perfect
On-site guidance and precautions → Clearly explained
Safety considerations → Perfect
Items provided
- Snorkel mask
- Snorkel
- Inflatable safety vest
- Fins
Items needed
- Cash (dollars) for Hanauma Bay entrance fee + tips
- Swimsuit
- Change of clothes
- Bath towel
- Sunscreen
- Disposable camera for underwater photography
Items not needed
- Credit card
- Waterproof and dustproof case for mobile phones and digital cameras
- Drinking water
- Method for storing valuables
On the day, our guide "Dan" was fluent in Japanese and able to converse normally, which made us feel secure throughout.
Valuables are stored in a large locked container box.
We were also provided with drinking water and snacks.
Dan brought an underwater digital camera, and he uploaded the photos he took to Facebook that night.
During this honeymoon trip to Hawaii, I booked and experienced various optional tours in advance. However, honestly, many of the tours booked through travel agencies were disappointing.
Among them, the only tour I booked myself, the "Hanauma Bay Snorkeling," was extremely satisfying.
I truly realized what a veteran guide's tour should be like.
Even regarding tipping, which is not customary in Japan, I often hesitated in other tours and restaurants, but I was happy to tip Dan.
It was a truly moving tour.
I would love to request it again when I go to Hawaii.
待ち合わせ場所と時間 → 詳細にピンポイントで指定あり
日本語案内 → 完璧でした
現地での案内や注意事項など → わかりやすく説明あり
安全配慮 → 完璧でした
貸してくれる物
・水中メガネ
・シュノーケル
・エアー吹き込み式の安全ベスト
・足ヒレ
必要だった物
・現金(ドル) ハナウマ湾の入場料 + チップとして
・水着
・着替え
・バスタオル
・日焼け止め
・水中撮影用の使い捨てカメラ
不要だった物
・クレジットカード
・携帯電話やデジカメ等、精密機器の「防水・防塵ケース」
・飲料水
・貴重品の保管方法
当日、ガイドをしてくれた「ダンさん」は日本語も達者で会話も普通にでき、終始安心できました。
貴重品類は、大型のコンテナボックスに施錠して保管してくれます。
また、飲料水とお菓子をいただきました。
ダンさんは水中デジカメを持参しており、撮った写真はその日の夜にフェイスブックにUPしてくれました。
今回のハワイ新婚旅行では、事前にさまざまなオプショナルツアーを予約し体験してきました。しかし、正直、旅行会社を通して予約したツアーはガッカリが多く残念なことも多々ありました。
そのような中、唯一、自分で予約したこの「ハナウマ湾シュノーケリング」は大満足でした。
本当にベテランガイドのツアーとはこういうものだと痛感したほどです。
日本では習慣のないチップにしても、他のツアーや飲食店では渋りたくなる場面がほとんどでしたが、ダンさんに対しては気持ちよくチップを渡せました。
本当に感動を与えてくれたツアーです。
また、ハワイに行った際にはお願いしたいほどです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(5月14日まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/18 |
| Activity Date: | 2014/11/14 |
Reviewed by: 初ハワイ
Since it was a weekday, there were only two groups with four participants. They adjusted to the pace of the participants, allowing us to enjoy the beautiful sea without any pressure. At the beginning, they provided a brief introduction to the basics of snorkeling, which made it reassuring for complete beginners.
Our guide, Alan, was friendly and also understood Japanese, making communication easier in case of any issues, which added to our sense of safety (although there were no incidents at all, it was comforting just in case).
I participated in the morning session, and although it rained just before we arrived, it cleared up by the time we got there. The waves were calm, and we were able to observe various types of fish slowly. Along the way, we were fortunate enough to spot two turtles, which I thought was very lucky.
平日参加だったためか、2組4名の少人数でした。参加者のペースに合わせて回ってくれるので、無理なく綺麗な海を楽しめました。はじめに簡単にシュノーケリングの基礎を教えてもらえるので、全くの初心者でも安心です。
ガイドのアランさんは気さくな上に日本語も分かる方なので、いざという時に意思の疎通が測りやすいと思われ、安全面でも安心感がありました。(ハプニング等は全くありませんでしたが、万が一のため)
午前の会に参加し、直前に雨が降りましたが、到着時には晴れました。波も穏やかで、
いろいろな種類の魚をゆっくり観察できました。途中には2匹もカメの姿を見かけることができ、とても幸運だったと思います。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2014/11/18 |
| Activity Date: | 2014/11/14 |
Reviewed by: byom
I participated in somewhat gloomy weather, but luckily I was able to see the sandbar. I also took some really nice photos. I think it would be amazing if the weather were good.
かなりどんよりした天気の中参加しましたが、運よくサンドバーを見ることができました。
とても素敵な写真も撮れました。天気が良ければ最高だと思います。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/11/18 |
Reviewed by: こりん
For water slide lovers, this place is a must! The slide with the red dome and the shaka sign was especially fun.
However, you have to carry a fairly heavy float up the hill by yourself, so it might be tough for just women (even the kids can manage it though).
There are lifeguards present, so it's safe for those with children (they don't talk much and seem to just do their job).
It was cloudy on the day we visited, and by 2 PM it got so cold that we had to change early. The lockers have some cover, but the indoor area is almost non-existent, so having a light jacket would be reassuring.
We requested a shuttle, and the bus was large, departing from the Sheraton. When you get on the bus, you show your reservation ticket to receive a pamphlet and a wristband (pass). Everyone else had pamphlets in Japanese, but for some reason, ours was in English, and since we're not good at English, we couldn't read it at all (laughs).
One disappointing thing was that the restrooms were extremely dirty. I could tolerate the gap at the bottom of the door, but there were too many places that hadn't been flushed... I hesitated to use them at all.
ウォータースライダー好きにはたまりません(∩´∀`∩)
特にシャカと赤いドームがついてるスライダーが面白かったです。
ただし、結構な重みのある浮き輪を自分で持って山を登らなきゃいけないので、女性だけだと大変かと思います(子供達ですら運べるレベルですが…)
ライフガード?がちゃんといるので、お子さん連れでも安心かと。(あんまり話さない、淡々と仕事をしている方達です)
当日は曇りで、14時過ぎには寒くてしかたなくて早めに着替えました。
ロッカーも屋根がある程度で、室内がほぼ0なので羽織物があった方が安心かと。
送迎を頼みましたが、バスは大型でシェラトンから乗りました。
バスに乗るときに、予約券を出してパンフレットとリストバンド?(パス)をつけてもらいます。
他の皆さんは日本語表記のパンフレットなのに、何故か私達のパンフレットは英語表記で、英語が苦手な私達は全く読めませんでした(笑)
残念だったのは、トイレがめちゃくちゃ汚かったこと。ドアの下が結構開いているのは我慢出来ますが、流されてないところが多すぎ…
ちょっと使うのも躊躇う程でした。
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆/1日パス |
| Attended as: | Couples |
| Posted on: | 2014/11/18 |
| Activity Date: | 2014/11/09 |
Reviewed by: hiraoka
I gathered at the Hyatt Regency Hotel on ○○ Street at 6:15 AM, woke up at 5:30, and was at the meeting place 10 minutes early, but the bus didn't arrive. When I asked the hotel staff, I realized it was on the opposite street. I ran to ○○ Street and arrived at the meeting place by 6:17, but there was no one there. Thinking the pickup hadn't arrived yet, I asked other tour company staff present, and they said, "They usually wait for about 10 minutes, so if they haven't come by 30 minutes, you should contact them." So I waited. When they still didn't come, I called the number listed, but it was too early to connect since it was outside of business hours, and the voicemail was in English and quite fast, so I couldn't understand it. I had no choice but to wait until the business hours started at 7:00 to call again, but there was only English-speaking staff, and we couldn't communicate. I explained the situation at the Japanese counter of the Hyatt Regency Hotel, and when they spoke on my behalf, they said, "We waited for about 5 minutes, but since no one came, we left. You can either change the date or try to catch a taxi right now, but it might be too late." Since I had booked optional tours online for other days, I couldn't change it, and I didn't even know the tour location, so I had no choice but to cancel.
Other tour participants were waiting for their people to arrive, and if the phone had connected, I might have made it in time. Above all, the fact that there wasn't a single staff member who could speak Japanese was the most frustrating part.
I reserved a rotating restaurant with a night view on this site, but there were no Japanese-speaking staff there either, and the transportation to Tantalus was not scheduled properly, so it ended up being the same time as the meal. I wanted to go to Tantalus more than have dinner, but I couldn't go, and I really thought I shouldn't have made a reservation on this site!
朝6:15にハイアット・リージェンシーホテルの○○通り集合で、5:30に起きて10分前には集合場所にいたが、バスが来なくてホテルの人に聞くと反対の通りだったことに気がついた。走って○○通りまで行って6:17には集合場所にいたが、姿はなく、まだお迎え来てないのだと思い、そこにいた他のツアー会社の人などにきくと、『大体10分くらいしかは待ってくれるから30分まで待っても来なかったら連絡してみればいいよ』と言われたので待っていた。それでも来なかったので書かれていたところに電話すると、時間が早いため営業時間外で繋がらず留守電も英語でかなり早いためききとれなかった。仕方なく営業開始時間の7:00まで待ってから電話すると、英語スタッフしか居なくて私たちでの会話は無理だった。ハイアット・リージェンシーホテルの日本語カウンターで経緯を説明し、会話してもらうと、『5分くらい待ったが来なかったので出発した。日にちを変えるか、今からすぐにタクシーを拾ってきてもギリギリ間に合うか分からないくらい』とのことだった。他の日もネットでオプショナルツアーを入れていたため変更はきかず、ツアー開催場所も分からないくらいのでやむを得ず断然した。
他のツアーの人は人が来るまで待っていてくれていたし、電話が繋がればすぐに行って間に合ったかもしれないし、なにしろ、日本語が話せるスタッフが一人もいない事が一番嫌だった。
このサイトで夜景の見える回転式レストランを予約したが、そこにも日本語が話せるスタッフはいなくて付いてくるはずのタンタラスの丘送迎も時間設定ができず、勝手に食事開始時間と同じになってしまうため食事よりもタンタラスの丘に行きたかったのに行けず、本当にこのサイトで予約しちゃだめだ!と思った。
Thank you for using our services. However, I sincerely apologize that we were unable to meet your expectations.
Regarding the meeting time, due to the presence of other customers, it is currently difficult for us to wait if the time passes. Additionally, concerning Tantalus Lookout, we have a fixed schedule from the beginning, and we have included this information on the page for your reference when making meal reservations.
I apologize for any unclear points due to the amount of detailed information provided. We will strive to improve, and we appreciate your continued support.
Thank you for taking the time to share your experience.
VELTRA Customer Support
この度はご利用いただきまして、ありがとうございます。
しかしながら、ご満足いただける結果となりませんでしたこと、心よりお詫び申し上げます。
集合時間ですが、他のお客様もおりますため、お時間が過ぎてしまいますとお待ちすることが
難しいのが現状です。また、タンタラスの丘に関しては、始めにスケジュールが確定しておりますため、
お食事のお申込みの際に参考にしていただけますようページに記載させていただいております。
詳細内容の記載も多いため、お客様にわかりづらい点等ございまして、申し訳ございません。
改善に努めてまいりますので、今後ともよろしくお願いいたします。
お忙しいところ体験談のご投稿ありがとうございました。
VELTRAカスタマーサポート
| Rating: | |
|---|---|
| Packages: | 早起きクルーズ /午後クルーズ |
| Attended as: | Couples |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/11/15 |
Reviewed by: ねこた
We made a reservation for Friday night for a family of four, including a 7-year-old and a 3-year-old, and participated on Sunday. While it was understandable that the reservation was for Friday night, we received no response despite reaching out multiple times. Finally, on Sunday at 8:51 AM, we managed to get through on the phone, and they told us to come to the Sheraton by 9:05.
We were staying at Outrigger Reef and had planned accordingly, so we made it on time. However, even though payment was completed, we couldn't reach anyone at Veltra, and I was worried about potential cancellation fees if we couldn't participate (I wasn't willing to pay due to lack of communication, but I didn't want to deal with any disputes).
Wet & Wild seemed to be fun for the kids. However, since my younger son is 100 cm tall, he couldn't go on the rides and showed some dissatisfaction. Other children were also turned away, so he seemed to accept it. I had a coupon for a body board that could be used at the JCB wave pool, but no one knew who was in charge, and we ended up waiting for nearly an hour without resolution. I decided to give up since it was a waste of time, and I think there was a lack of proper communication regarding this.
Since we couldn't enter the wave pool, the kids ended up enjoying the children's pool. The lazy river was enjoyable for both parents and kids. Overall, despite the short stay with transportation included, I think we had a good time.
7歳、3才、夫婦で金曜の夜予約して、日曜に参加しました。
金曜夜の予約であったのは仕方ないが
何度こちらから連絡してもなしのつぶて。
日曜当日朝8時51分に漸くこちらから電話して繋がり、九時五分にシェラトンにこいと。
アウトリガーリーフに滞在し、余裕をもって行動していたので間に合いましたが、
支払いは完了しているのに、ベルトラにも連絡はつかず、参加出来なければキャンセル料がかかりそうだし(連絡不着で払う気はありませんでしたが、揉めるのは面倒だし)、不安でした。
wet&wild自体は子供たちには楽しかったようです。ただ身長が次男は100cmなので乗り物系に乗れず、ご不満な様子も見せましたが、他のお子さんも断られていて、納得したようでした。
JCBの波のプールで使えるボディボのクーポン券を持っていたのですが、担当相が誰も分からず、結局一時間近くまたされ解決せず、時間が勿体ないので諦めましたが、周知が不徹底だったと思います。
波のプールに入れず、子供たちは結局、子供用プールで楽しんでいました。
流れるプールは親子とも楽しめました。トータルでは送迎つきで滞在時間は短いものの楽しめたと思います。
| Rating: | |
|---|---|
| Packages: | 1日パス(2015/12/31まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/10/26 |
Reviewed by: AJ - Melbourne
Had Justin as the guide. Very very good - he made the trip!
Think he managed to talk the entire day(!) and added a lot of interesting and useful information throughout. Wife wanted to try the Shrimp Trucks, so that was her highlight, I wanted to see the large surf, so all-in-all, satisfied all our wants. Highly recommended.
Aloha AJ,
Thank you so much for the great review. Justin and all our guides are the best in Oahu, and we are so glad you got to experience the North Shore guided by his passion and knowledge. I will pass your kind words on to him. Our guides love hearing that they were able to share the aloha spirit with our guests, and show visitors to our island a great time.
Mahalo Nui Loa,
Oahu Nature Tours Management
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/11/13 |
Reviewed by: Jody
I would highly recommend this activity. Driver was very helpful and informative. Everything was just as the company promised. We had a wonderful time.
| Rating: | |
|---|---|
| Packages: | Hanauma Bay Shuttle & Snorkel Gear Rental Package |
| Attended as: | Couples |
| Posted on: | 2014/11/16 |
| Activity Date: | 2014/11/13 |
Reviewed by: 松田 梨絵子
In a word, it was a wonderful tour that truly lived up to the name of a master. I participated with three young couples, plus myself, who is over 60, and we strolled through Hanauma Bay hand in hand with Master Alan. At the end, a Japanese female staff member took up the rear to watch over everyone, so there was no need to feel scared.
It's a world of difference from the time I splashed around snorkeling in shallow waters over 20 years ago. But being able to go out this far is thanks to being with a master, and we encountered turtles twice. Previously, when I participated in a tour of the "Heavenly Sea," I had the chance to snorkel, but there are definitely more fish in Hanauma Bay than in Kaneohe. Kaneohe is more about enjoying the scenery! I want to cherish such a rich sea forever.
I brought shoes and glasses, but they were completely unnecessary. It turned out to be a burden to carry them. If I have another opportunity to come to Hawaii, I would love to join Alan's snorkeling tour again. I thought Alan would be younger, but he turned out to be of the same generation. Perhaps his hobby turned into his job. I wonder if he is also a professional photographer? He took so many wonderful photos.
I thought the price was reasonable as well. Plus, the master took many photos, so there was no need to bring a camera, allowing us to fully enjoy watching the fish. If you have a good time, it's definitely nice to give a tip as a token of gratitude.♡
一言、達人の名にふさわしい、素晴らしいツアーでした。
若い恋人同士で参加した3組プラス60過ぎの私なのですが、二人一組で手をつないで達人アランさんについてハナウマ湾を散策です。また最後は日本人の女性スタッフがしんがりを務め皆さんを見守ってくれますので、怖がることもなさそうです。
20数年前足の着く岩場でポチャポチャとシュノーケルしたのとは大違いです。
でもこんな沖まで出れるのも達人と一緒だからこそ、2回も亀と遭遇できたのです。
以前、天国の海ツアーに参加したとき、シュノーケリングをする機会があったのですが、
カネオハの海よりハナウマ湾のほうが断然魚の数が多いです。
カネオハは景色を楽しむとこかしら!こんな豊かな海はいつまでも大事にしたいものです。
シューズやグラスまで用意してきたけど全く必要ないですね。荷物になるので持ってくる必要はなかったです。
またハワイにくる機会があればこのアランさんのシュノーケリングツアー参加したいともおもいます。
アランさんはもっと若い人かと思っていたら同世代でした。たぶん趣味が高じてお仕事になったのですね。彼はプロのカメラマンでもあるのかしら?素晴らしい写真が沢山です。
お値段もリーズナブルだとおもいました。それに達人が沢山の写真も撮ってくれますので、カメラ持参の必要もないですので、思いっきり魚をみて楽しめること請け合いです。
楽しめたら感謝の気持ちを込めたチップは渡すべきですね♡
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Couples |
| Posted on: | 2014/11/16 |
| Activity Date: | 2014/11/13 |
Reviewed by: ken
The sandbar was incredibly beautiful and the best place. I felt like it was a heavenly sea when the tide came in and the beach appeared. I also saw sea turtles and had an amazing experience snorkeling with lots of fish.
サンドバーはとにかくきれいで最高の場所でした。
潮が満ちて砂浜が現れるなんてまさに天国の海だなと感じました。
ウミガメも見れたしシュノーケリングで魚もいっぱい見れたし最高の体験でした。
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/11/16 |
| Activity Date: | 2014/10/23 |
Tips and suggestions
Reply from activity provider
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Aloha! We're glad to hear you enjoyed it, and the staff is happy too!
Please be sure to come again this year! We look forward to seeing you!!
アロハ! 楽しんでいただけて スタッフもうれしいです!
是非 今年もいらしてくださいね! お待ちしています!!