Reviewed by: きよきよ
The weather on the day was great, and I had an amazing time in the best conditions. I was especially lucky to see manta rays. The staff were very friendly and kind, and I was extremely satisfied. I definitely want to participate again!
当日は天気にも恵まれ、最高のコンディションの中楽しんできました。特にマンタが見れて超ラッキーでした。スタッフの方々もとてもフレンドリー&親切で大変満足しました。是非また参加したいと思います!
| Rating: | |
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| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Families |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/25 |
Reviewed by: Victoria
My husband and I went on the highest one, 1200, which is described as extreme, but is so fun and extremely relaxing. It feels like you're floating. We're both pretty sketchy about heights, but this was so fun. I want to do it again.
| Rating: | |
|---|---|
| Packages: | 1200ft Line (10 min) |
| Attended as: | Couples |
| Posted on: | 2014/07/26 |
| Activity Date: | 2014/07/05 |
Reviewed by: Wyatt M
We had a GREAT time! Loved the volleyball on the sandbar, bbq on the boat and cruising across the bay watching the turtles. Snorkeling on the reef was awesome. The crew was awesome. Would do this again in a heartbeat!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2014/07/26 |
| Activity Date: | 2014/07/03 |
Reviewed by: ゆきだるまん
I intended to participate using Early Bird, but it was disappointing that the participation date only allowed for regular hours, which really limited the time. There were many enjoyable attractions, and I was satisfied! However, even though the park isn't that large, it took a lot of time to move around. The wave pool was "too crowded" and "the waves were too strong," making it difficult for the kids, and the adults were struggling too. There were too few free floaties. I was looking forward to "Shaka," but it wasn't as intense as "Manta" in Guam. I have listed some complaints, but it is still a place I would like to visit again.
アーリーバードを利用して参加するつもりが、参加日は通常営業しか対応してなかったため時間が本当に短かったのが一番の残念。アトラクションは楽しいものが多くて満足!でもそんなに広くない園内なのに移動にすごく時間がかかります。波のプールは「人多すぎ」「波がきつすぎ」で子供たちは溺れかけて大人も必死でした。無料の浮き輪が少なすぎます。「シャカ」を楽しみにしてましたが、グアムの「マンタ」ほどキツクなかったです。不満が並びましたが、でもまた訪れたい場所ではあります。
| Rating: | |
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| Packages: | ソフトドリンク飲み放題プラン(2015/12/31まで) |
| Attended as: | Families |
| Posted on: | 2014/07/25 |
| Activity Date: | 2013/08/18 |
Reviewed by: Greg
The whole experience was great. Nice bus. Good guide. The actual park was very patriotic and humbling. Informative. Well done. Our kids enjoyed it.
| Rating: | |
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| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2014/07/24 |
| Activity Date: | 2014/07/21 |
Reviewed by: ankichi
I chose the movie village tour and cruise. I was worried because I had a one-and-a-half-year-old child with me, but we had a great time. It was also nice that lunch was included. The movie village tour was excellent, and the guide was very good.
映画村ツアーとクルーズを選択しました。1歳半の子供を連れていったので、心配しましたが、とても楽しむことができました。ランチもついていたのでとてもよかったです。
映画村ツアーもガイドさんがとてもよかったです。
| Rating: | |
|---|---|
| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/23 |
| Activity Date: | 2014/07/17 |
Reviewed by: 22歳の男
Among the trip to Hawaii with five guys, this activity was particularly memorable and truly addictive. The view of Hawaii from 150 meters above is indescribable, and I highly recommend experiencing it at least once!
I got lost on the way to the meeting point and ended up being late, but they quickly accommodated me by rescheduling to another time.
男5人で行ったハワイ旅行の中でも、特に思い出に残る、本当に病み付きになるアクティビティーでした。上空150メートルから眺めるハワイの景色は、筆舌に尽くしがたく、ぜひ一度体験されてみてはいかかでしょうか!
集合場所までの道で迷ってしまい、予定していた時間には遅れてしまったのですが、すぐに別の時間に回してくれました。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Friends |
| Posted on: | 2014/07/23 |
| Activity Date: | 2013/08/30 |
Reviewed by: Barbie
our adventure was awesome, first i didnt think that we were going to see any sharks, but as soon as our boat arrived at the cage, about 15 good sized sharks circled the boat. being in the cage seeing the sharks up close was amazing>
| Rating: | |
|---|---|
| Packages: | Shark Cage Diving (50% Capacity) |
| Attended as: | Families |
| Posted on: | 2014/07/23 |
| Activity Date: | 2014/06/28 |
Reviewed by: Emi
Was fun!! Hope to visit again Honolulu with other friends so they can try this Xtreme parasailing!and the 2 handsome guys was cool! 1 Keep up the good work!!
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2014/07/21 |
Reviewed by: hisae
This activity is quite easy and can be completed in one hour. I participated in the 9 o'clock course and was back at the harbor by 10. The meeting point at the harbor is just a short distance from the Hilton Hotel. It's a bit hard to find, so I recommend arriving early. Overall, it was a smooth and enjoyable activity.
1時間で完了するアクティビティでかなりお手軽です。私は9時からのコースに参加しましたが、10時にはハーバーに戻ってこられていました。集合先のハーバーはヒルトンホテルからすぐのところです。すこしわかりにくいので早めの集合をおすすめします。総じてスムーズ、楽しいアクティビティでした。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2014/07/20 |
| Activity Date: | 2014/07/06 |
Reviewed by: e-chan
I was worried because I have a fear of heights, but when I saw the blue ocean, I felt completely fine! It was a wonderful experience, and I made the best memories!
高所恐怖症で心配でしたが、青い海を見たら全然平気でした!
とっても良い経験ができて、最高の思い出が出来ました!
| Rating: | |
|---|---|
| Packages: | 高さ110メートル スタンダードライド!<2015/11/30まで> |
| Attended as: | Families |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/16 |
Reviewed by: きよこ
The sea was beautiful, anyway!
I saw a sea turtle from a distance.
It was my first time snorkeling, and I enjoyed seeing the coral too!
It was great that I could first challenge myself in the shallow waters!
The staff were so cheerful! It was reassuring that the Japanese staff provided clear explanations.
The handmade hamburger we had on the boat was delicious!
The freshly grilled patty was juicy!
とにかく海が綺麗でした!
遠目でしたが、海ガメも見れました。
初めてのシュノーケルでしたが、珊瑚も見れて楽しめました(*^^*)
浅瀬でまずチャレンジできたのがよかった!
スタッフの方がとにかく陽気!日本人のスタッフがきちんと説明してくれて安心でした。
船で食べた手作りハンバーガーが美味しかったです!
焼きたてのパテがジューシーでした!
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Families |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/06/25 |
Reviewed by: Heni
Nice bay and nice service for a fair preis. Thank you
| Rating: | |
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| Packages: | Hanauma Bay Shuttle & Snorkel Gear Rental Package |
| Attended as: | Couples |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/16 |
Reviewed by: Sharyceb
We did the 600 ft for 6 minutes and wish we would've purchased to get higher! VERY beautiful view, definitely worth it. The take pictures of you for a fee of 30.00 with a SD card to take home with!
| Rating: | |
|---|---|
| Packages: | 300ft Line (3 min) |
| Attended as: | Couples |
| Posted on: | 2014/07/18 |
| Activity Date: | 2014/07/17 |
Reviewed by: ノラ^^
The plan to play with dolphins was fantastic. I was worried about the water being cold after reading some comments, but it wasn't cold at all for the 11 AM plan! Plus, we got to touch the dolphins multiple times, and they seemed to enjoy it; they really like humans. After getting out of the water, we took a quick shower and then watched the show, so our swimsuits dried quickly. There was even a child around 2 years old who participated while being held. There are explanations in Japanese as well.
We wandered around the park from around 9 AM, participated in the event at 11 AM, watched the show at noon, and then took a break with some ice cream... before we knew it, it was time to head home. Of course, you get dirty from being in the pool, but a quick shower is all you need. There are changing rooms, but I think it's best to come dressed as if you're at the beach.
イルカと戯れるプラン。腰までの入水、コメントを見て水が冷たそうだと心配していたのですが…11時からのプランだったら全然寒くない!!しかもイルカに何度も何度も触ることもできて、イルカもそれを楽しんでいる、人間が好きみたい^^水から上がると、シャワー浴びてすぐにショーを見れば水着もすぐに乾くw2歳くらいの子供も抱っこされて参加してましたよ。日本語の説明もあります。
9時ごろからパーク内をうろうろ→11時イベントに参加→12時ショーを見て→アイスでも食べて休憩…としているうちに帰る時間になりました。
もちろんプールに入るので汚れます、シャワーをササッと浴びるだけです。更衣室はありますが、海辺にいるくらいのつもりの恰好で来るのがいいかと思います。
| Rating: | |
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| Packages: | イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Friends |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/10 |
Reviewed by: Yuka
Parasailing was my first experience, but the staff's instructions were easy to understand and they were very friendly, so I had a great time! There was a service (for an additional fee) that took pictures of me while I was on the ride, which made for wonderful memories!
パラセーリングは初めての体験でしたが、スタッフの指示はわかりやすくノリが良い方々だったのでとても楽しかったです!
自分が乗ってるところを写真に撮ってくれるサービス(別途料金有)があって良い思い出になりました!
| Rating: | |
|---|---|
| Packages: | 高さ110メートル スタンダードライド!<2015/11/30まで> |
| Attended as: | Friends |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/13 |
Reviewed by: Terri&Rob
Wow, what a wonderful crew, boat and view.
These guys are serious about safety in a humorous way. The crew was attentive and hard working while making the experience fun for all.
We saw spinner dolphins. Then moved on to snorkeling with fish and turtles. The fins, snorkels and masks were great. They had sizes to fit everyone. Lunch and mai-tai's were wonderful as well. We were additionally impressed that they cared about the ocean environment.
Highly recommend these guys! Thanks for the great memories!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2014/07/15 |
Reviewed by: Angel [reno,nv]
My boyfriend and i really had fun snorkeling thou it's our first time doing it don't even know how to swim still we loved it..Staffs did a well done execellent job..We got to see lovely sea turtles & snorkel in d' ocean by d' reef (seen a lot of fishes) & a panoramic amazingly beautiful view of d' island..will definitely recommend this activities for everyone whose visiting Oahu..Enjoy!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/07/12 |
Reviewed by: Joe
we opted for convenient pickup from our hotel which arrived on time however if you choose to drive - the parking lot seemed empty at the marina. The crew was super friendly and it was a short ride out to open water. Plenty of photo opportunities for Waikiki Beach, surfers and Diamond Head as you had in and out. It wasn't long until the parachute was out and we're up in the air. We did 800 foot line. It's exhilarating yet peaceful up there with great views of the entire island. We were only up there for a few minutes. The crew does take 15-30 pictures while you're up there and will sell it to you for $30 on 4GB SD, which I recommend against it if you already have a GoPro or waterproof camera. Overall I'll say it was a great experience and I do recommend it during your stay.
We'll definitely do this again but with the 1000/1200 foot line.
| Rating: | |
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| Packages: | 800ft Line (8 min) |
| Attended as: | Couples |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/07/03 |
Reviewed by: Chelsea Lee
It was bloody amazing. So worth the money. Do it, you won't regret it.
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/07/09 |
Reviewed by: aosyn
I signed up for a tour that included pick-up, free drinks, and meals. It was smaller in scale than I expected. After going through everything once, I felt satisfied enough. However, I didn't have to wait long, and I was happy with the price. I was wondering when I would receive the souvenir cup that was supposed to be included in the tour, but in the end, I didn't receive anything. The driver on the way back was a foreigner who only spoke English, and I didn't have the chance to ask anything before being quickly dropped off at my destination. I thought any item would be a nice memento, so I was looking forward to it, but it was very disappointing. The fact that it was included in the fee but not given to us is quite disappointing.
送迎とフリードリンクと食事付きのツアーで申込みました。思っていたよりも規模が小さかったです。一通り乗ればもういいかなって、、。でも、それほど待つこともなく価格的にも満足でした。ツアーに含まれているはずの、お土産のカップはいつ貰えるのかと思っていたら、結局何ももらえず、帰りの運転手も英語オンリーみたいな外人で、聞くタイミングも無く目的地でサッサと降ろされました。どんな物でも記念になると思うので、楽しみにしていたのですが非常に残念です。料金に含まれていて、それをくれないという事は、○○ですね、、。
| Rating: | |
|---|---|
| Packages: | BBQランチ食べ放題プラン(2015/12/31まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/07/06 |
Reviewed by: Tsuki
It was unfortunately rainy from the morning, but the sun came out just during the sandbar and snorkeling time. We checked the tides and were able to see the best views. The round trip from the port was cold due to the rain, and some people were standing in covered areas. There's nothing we can do about the weather, but it would have been even better if it had been sunny.
朝からあいにくの雨でしたが、サンドバーとシュノーケルの時だけ太陽が現れてくれました(^^)v
海の満ち引きを調べて行き、最高の景色を見ることができました。
港からの往復は、雨で寒く屋根のあるところで立っている方もいました。
天気ばかりはどうしようもないですが、晴れていたらもっと良かったでしょう(^-^)
| Rating: | |
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| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/06/27 |
Reviewed by: Heather
We had so much fun and were glad that we can all 3 go at the same time. Would recomend this to all our friends that go and visit.
| Rating: | |
|---|---|
| Packages: | 800ft Line (8 min) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/14 |
| Activity Date: | 2014/06/23 |
Reviewed by: まりこ
The sandbar feels like an ordinary beach in the ocean, so I wasn't as impressed as I thought I would be, haha. However, I think it's nice to spend the day relaxing, eating burgers grilled on the boat, watching sea turtles from the boat, and snorkeling.
サンドバーは海の中にある普通の砂浜という感じなので思ったほど感動でもなかったです笑でも、船で焼いてくれたハンバーガーを食べたり、船上からウミガメを見たり、シュノーケリングをしたりと1日のんびり過ごせてよいかと思います。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/07/12 |
Reviewed by: S夫婦
This was my first time participating! Although I have a fear of heights, I wanted to feel the wind and sky of Hawaii, and thought I might be able to do it if I was with my husband, so I decided to join!
My husband was okay with going higher, but since it was our first time, we signed up for 90 meters!
There were a total of five groups: two foreign couples and families, a Japanese couple and family, and us.
We were quite anxious since we don't speak any English, but the staff, including the drivers, could speak a little Japanese, so there were no problems at all.
The staff helped us with putting on the equipment, so without any explanation, we were ready to go up into the sky!
During the parasailing, I was a bit scared thinking it might sway or feel floaty, but it was hardly like that, and it was incredibly fun!! I was very satisfied to feel the beautiful sea, blue sky, and the wind of Hawaii!
I highly recommend it to everyone!
We also requested photos! We had some fun expressions during the water splash moments that we had never seen before. They took a lot of great shots, which became wonderful memories.
I was worried about seasickness, but I took motion sickness medicine and tried to look as far away as possible, and it was totally fine.
The staff's service was great, so I definitely encourage everyone to participate! Next time, I will challenge myself to go a little higher!
初めて参加しました!
高所恐怖症の私ですが、ハワイの風と空を感じたくて
主人と一緒なら飛べるかも?!と参加を決意!
主人はもっと高くてもよかったのですが、初めてということもあり
90メートルに申込みました!
参加者は外国のカップルと親子の2組と
日本人カップルと家族、私たちの合計5組でした。
私たちは英語が全くダメなので不安でしたが、
スタッフの方は送迎の方も含めて日本語が少しできるので
何も問題なかったです。
装具をつけたりするのも全部スタッフの方がしてくださるので
何も説明がなくてもすぐに空へGO!でした。
パラセイル中、揺れたりふわっとしたりするのかなと少し恐怖感がありましたが
ほとんどそんなことはなく、めちゃくちゃ楽しかったです!!
きれいな海と青い空、ハワイの風を感じることができ大満足!
みんなにもおすすめしています!
写真も頼みました!
水ポチャの瞬間とか見たことのない楽しそうな表情の私たちでした。
本当にたくさん連写でとって頂き、いい記念になりましたよ。
船酔いも心配しましたが、酔い止めをしっかり飲み
なるべく遠くをみていたりしたら全然大丈夫でした。
スタッフの方の対応も良いので、ぜひ皆さんも参加してみてくださいね!
つぎはもう少し高いのを挑戦します!
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Couples |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/07/04 |
Reviewed by: Bruce Diekow
We had a very good time. The weather was beautiful, the water and snorkeling was great. Captain Bob and his crew did an excellent job. Everything was great. Will recommend to any one going to Honolulu.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/06/19 |
Reviewed by: Marisa
Get ready for a fun time on this catamaran! The dolphins are a plenty and are in their hibernating season so they stay close to the coast. While you don't get in the water surrounded by dolphins, it keeps them safe, so it's good for everyone. There were so many kinds of fish and it was fun to swim through them. It was a nice cool day, and the dolphins were definitely out there. They got nice and close to the boat! The snorkel was amazing. By lunchtime, I was looking forward to food. The Captain is a fine cook and knows his way around a boat so it's double bonus for us. We had the tasty teriyaki chicken sandwich, which I can proudly give 5 stars! Try the Naked Pirate drink. It's awesome! The crew on the boat was friendly and managed to keep it fun for everyone even with a bunch of little kids running around. It's family-friendly and they made sure those kids stayed safe. This catamaran sail is worth every penny and then some. I highly recommend!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2014/07/11 |
Reviewed by: 匿名さん
I was waiting at the changed meeting place the day before the tour, but no shuttle came, and I didn't receive any calls on my registered mobile. I tried calling the tour company several times, but couldn't get through. After 40 minutes, I finally got a call through, and when I explained the situation, they asked if I had been at the meeting place.
They said they would contact me again after confirming, so I waited in my room, but after 30 minutes, I still hadn't heard anything. When I called again, they said the Japanese office opens at 8 AM, which is why they couldn't contact me. At that point, it was already past 8:15 AM.
They mentioned rescheduling for another day or in the afternoon, but due to my travel schedule, I could only reschedule for that afternoon, which meant I would have to switch to a lunch plan that was different from the morning one I had originally chosen. Since I was traveling with an 8-month-old baby, snorkeling wasn't an option, and long hours would be a burden, which is why I had specifically chosen the morning plan.
It was a main option for me, so I decided to switch to the afternoon one, but they said it would just be a direct rescheduling, which frustrated me. When I complained, they said they would cover the costs.
The option I participated in was wonderful, but I felt that my limited time on this expensive trip was wasted on phone calls, I couldn't even have breakfast, and my original afternoon plans were ruined. Moreover, there was no response unless I took action myself. It’s truly sad and frustrating that such memories were left from this trip. I don't think I will use this company again.
I’m sharing this for reference, hoping no one else has to go through a similar experience.
参加前日集合場所の変更があったためそちらで待機していましたが送迎が来ず、登録した携帯に連絡が来ず、ツアー会社の電話にも数回したが繋がらず。40分後にようやく電話が通じ、事情を話すと
もう出てしまった、集合場所にいたのか? との対応。
確認後再度連絡すると言われたため部屋で待ったが30分経っても連絡なし。再度こちらから電話したら日本語のオフィスが8時から開くため連絡できなかったと。その時点で8時15分過ぎでしたが。
他の日、もしくは午後に振り返ると言われたが滞在日程ではその日の午後にしか振替できず朝とは違った昼食付きのプランになってしまった。
生後8ヶ月の赤ちゃん連れだったためシュノーケリングが出来ないし長時間は負担になってしまうからわざわざ朝のプランにしていたのに。
メインにしていたオプションだったので午後のに振り返ることにしたが、そのまま振替にするという対応だったので頭に来て文句を言ったら料金はこちらで負担しますと。
参加したオプションは素晴らしかったのだが、お金をかけて行った旅行の限られた時間を電話のやりとりで無駄にされ、朝食も食べれず、もともとの午後の予定もダメになった。そしてこちらからアクションをかけないと対応もなし。せっかくの旅行にこんな形で思い出が残ってしまったことが本当に悲しく腹立たしい。
もう二度とこの会社は使わないと思う。
こんな目にあった人もいるということで参考までに載せておきます。二度と同じような経験をする人が出ませんように。
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/10 |
| Activity Date: | 2014/07/03 |
Reviewed by: ひろやす
I participated in a tour in July during the day. The weather was a bit rainy and somewhat cold, but we had fun playing underwater beach volleyball at the sandbar. After that, we moved to a point where we could see turtles and had hamburgers. We saw about ten turtles from the boat. They come up to the surface for a moment to breathe, so we only saw them briefly. After that, we went snorkeling. There were life jackets available, and there were also things like boogie board poles, so I felt safe doing it. There were a lot more fish underwater than I expected. We were even able to feed them bread, which was very satisfying. Finally, it cleared up, and we were able to see the beautiful sandbar!
7月の昼のツアーに参加しました。天気は雨も少し降っていて若干寒かったのですがサンドバーでは水中のビーチバレーをやって楽しめました。その後はハンバーガーを食べて亀が見えるポイントに移動。10匹ぐらいの亀を船の上から見ました。呼吸をするのに一瞬海面に上がってくるとのこと。なので見えたのも一瞬でした。その後はシュノーケリング。これはライフジャケットもあるしビート板のポールのようなものもあるので安心して出来ました。海中には予想してたよりも色々な魚が大量にいました。パンをあげることも出来て大満足。最後は晴れて綺麗なサンドバーも見ることが出来ました♪
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/10 |
| Activity Date: | 2014/07/07 |
Reviewed by: Chetan Diwan
Awesome experience. Recommended for first timers.
| Rating: | |
|---|---|
| Packages: | 600ft Line (6 min) |
| Attended as: | Couples |
| Posted on: | 2014/07/08 |
| Activity Date: | 2014/07/03 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the anxiety caused despite your having a small child with you, and for the impact it had on your valuable time and subsequent plans. We also deeply regret that we were unable to provide the plan you originally wished to participate in. Moving forward, we will strengthen communication among our staff to prevent a recurrence. We will fully refund the tour fee, so please check the details in the separate email we sent.
VELTRA Customer Support Team
この度は、小さなお子様をお連れだったにも関わらず不安な思いをさせてしまったこと、お客様の貴重なお時間を裂く結果となりその後のご予定にも影響を与えてしまったこと、大変申し訳ございませんでした。
本来ご参加を希望されていたプランも提供する事ができなかった点についても重ねてお詫び申し上げます。
今後はスタッフ間の連携を強化し、再発防止に努めさせていただきます。
ツアー料金は全額返金させていただきますので、別途お送りしたメールにて詳細をご確認いただきますようお願い申し上げます。
VELTRA カスタマーサポートチーム