Reviewed by: デートル
I participated two years ago and it was so great that I joined again. Naturally, the staff, the boat, and the menu were all exactly the same. However, I felt that the snorkeling time was extremely short. It was like, "Wait, is it already over?!" Unfortunately, there were no fish at all. The coral reef might have fewer fish now. So, if snorkeling is your main focus, it might be a bit disappointing. The staff's service is excellent. The hamburger was just as delicious as last time.
2年前に参加。非常によかったのでまた参加してきました。
当然ですがスタッフの顔ぶれも船もメニューも全く同じ。
ですが、シュノーケリングの時間が極端に短かったように思います。
「え、もう終わり?!」という感じ。
また残念ながら魚が全くいなかった。
もうあのサンゴ礁には魚が少なくなっているのかもしれませんね。
なのでシュノーケリングをメインにするとちょっと残念な感じになるかもしれません。
スタッフの対応は最高です。
ハンバーガーも前回同様おいしかったです。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2017/08/28 |
| Activity Date: | 2017/08/11 |
Reviewed by: Danielle
Our experience from start to finish was exceptional! The shuttle ride started with a wonderful ride from Emanual- she was friendly and conversational, making our time feel like it was spent with a friend. She was knowledgeable about the Island and told us interesting things. She suggested we rent a car and we did- the next day! Thanks Em so worth it! On the boat Em and Captain Jenna were wonderful. Our teenager got a little sick but they didn't give up on her, with their words of encouragement and support we set sail. Our 8 year old was afraid and because of you two ladies she got in and snorkeled with an 80year old turltle. Words can express that magic of that experience! We are eagerly anticipating the pictures photographer Paul took. Your attention to detail and obvious dedication to your craft is remarkable. Thank you team dolphin excursion for loving what you do and sharing that with my family. Mahalo!
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Families |
| Posted on: | 2017/08/28 |
| Activity Date: | 2017/08/25 |
Reviewed by: のりっく
On the cruise, I was able to see manta rays and sea turtles swimming. Since my child is small, we couldn't use the stroller, but I would definitely like to visit again when they are old enough to ride.
クルージングでは、マンタやウミガメが泳いでいるのを
見ることができました。
子供が小さいのでバギーには乗れませんでしたので、乗れるような歳になれば
またぜひ遊びに行きたいです。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/15 |
Reviewed by: LionMom
We rented a car during our trip and stayed at the Kahala Hotel, which was not included in the shuttle service, so we went on our own. The parking fee was $8, and we could pay by card. For entry, the VELTRA guide only mentioned meeting at the entrance, but it was smooth when we presented the voucher at the counter. There was a baggage check at the entrance, and it seems that food other than fruits is not allowed.
Inside, there were multiple slides, and it was compact and easy to navigate. However, since the operating hours were until 3:30 PM on that day, there were some attractions we couldn't do. I think it's a great place for families with small children. However, the food counter gets really crowded.
旅行期間中レンタカーを借りていたのと、カハラホテルに滞在していて送迎対象外だったので自分達で行きました。駐車場は$8。カードで払えました。入場は、VELTRAの案内では入口集合としか記載なく、窓口にバウチャーを提示したら、スムーズでした。入口では手荷物検査があり、フルーツ以外の食べ物は取上げの様です。
中はスライダーがいくつもあり、コンパクトでまわりやすかったです。ただ、営業時間が15:30迄の日だったので、できないアトラクションもありました。
小さな子供連れには良いところだと思います。
ただ、フードカウンターはめっちゃ混みます。
| Rating: | |
|---|---|
| Packages: | スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/24 |
Reviewed by: ベリー
I was able to relax on the bus both ways, and the entry was smooth, allowing me to enjoy without any waste. I would like to go again next time.
行き帰りともバスでノンビリできましたし、スムーズに入場もできて、むだなく楽しめました。また今度も行きたいです。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/04 |
Reviewed by: 守りやん
I was very disappointed with the restaurant; it was quite poor. Moreover, there was only that one place, leaving no options. If they want to cater to Japanese tourists, they need to improve the food, or else the tour guests will leave. I don't think I will go there again.
レストランがあまりにも貧弱でがっかりでした。さかも、そこ一軒しかなく選択の余地なし。もう少し日本人相手にツアーを組むなら食事を良くしておかないと、ツアー客は逃げて行くと思いました。自分は、あそこは二度と行かないと思います。
| Rating: | |
|---|---|
| Packages: | 濡れずにイルカと触れ合える!ドルフィン・アロハ(2020年9月30日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/05 |
Reviewed by: くりこは二人の娘の母
I found the hotel pool a bit lacking, so I decided to check this one out, and I was very satisfied. My child is small, so we couldn't use the water slides, but it looked like a lot of fun and was really crowded. I definitely plan to try it next time. The wave pool was quite intense; even adults could easily find themselves in trouble if they weren't careful. We rented a cabana, and although it was pricey, it provided a place to store our belongings and relax comfortably. However, the rental float that came with it was quickly used by others, so you need to be cautious about that.
ホテルのプールでは物足りなかったので行って見ましたが、大満足です。子供が小さくウォータースライダー系は出来ませんでしたが、とても楽しそうですごく混んでました。次行った時は絶対やろうと思います。波の出るプールは油断すると大人でも溺れそうなくらいでした。カバナを借りたのですが、値段は高いものの荷物置き場や座る場所が確保出来たので十分にリラックス出来ました。付いてきたレンタルの浮き輪がすぐ他の人に使われたので、注意が必要です。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/26 |
| Activity Date: | 2017/08/02 |
Reviewed by: おやじ
We participated as a family of four. I had read in other people's experiences that the air conditioning on the bus was quite strong, so I brought a jacket. On the way there, many people were wearing their own towels. On the way back, perhaps because we were sitting in the front row, we didn't feel the cold air conditioning, but I didn't see the back seats, so I'm not sure how others managed.
As for the lockers, we didn't use them. We left our change of clothes nearby and kept our valuables in a waterproof case that we bought at ABC Store, which held our credit cards and iPhone.
My youngest child is six years old, and they went on almost all the attractions. They said the attraction shaped like a red trumpet was scary.
We had so much fun that we didn't even have lunch, and we only drank a little of the water we were allowed to bring. We played the whole time and were very satisfied. We want to go again!
家族4人で参加しました。他の方の体験談で行き帰りのバスの冷房がキツいと見ていたので上着を持って行きました、行きは持参のバスタオルを羽織っている方が多かったです、帰りは我々は一番前の席に座っていた為か冷房のキツさは感じず、後ろの席は見ていないので他の方々はどうされていたか分かりません。
ロッカーについては我々は使いませんでした。その辺に着替えの荷物は置いて、貴重品はABCstoreで買った首から下げる防水のビニールケースにクレジットカードとiphoneを入れていました。
下の子供が6歳ですが、ほぼ全てのアトラクション行きました、赤いラッパのような形のアトラクションは怖かったと言っていましたが。
楽しくて楽しくて昼食も摂らず、唯一持参OKだった水を少し飲んだ程度でずっと遊びました、大満足でした。また行きたいです。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/26 |
| Activity Date: | 2017/08/01 |
Reviewed by: kenken
I could only see a little because a shark was nearby. The staff were all cheerful and it was lively. It was nice to have a leisurely morning.
サメが近くに来てるという事で少ししか見れませんでした。スタッフの方は皆さん明るくて盛り上がりました。朝がゆっくりなので良かったです。
| Rating: | |
|---|---|
| Packages: | 11:00出港プラン(~10/31まで) |
| Attended as: | Couples |
| Posted on: | 2017/08/26 |
| Activity Date: | 2017/06/07 |
Reviewed by: utchie
I checked the tide chart and participated during the lowest tide, but I still got soaked up to my knees. Since the sandbar was my goal, I was a bit disappointed about that. The sandbar seemed to stretch quite a long way, but perhaps the tour companies stop at different places to disembark. However, I thoroughly enjoyed the stunning views of the blue sky, the sea, and the surrounding mountains. I also saw sea turtles and mantas, but overall, I feel it might be more geared towards younger people.
潮目表を見て最低水位の時に参加したもののの、膝くらいまでは浸かりました。サンドバーが目的でしたので、その点は残念です。サンドバー(浅瀬)はかなり長い範囲につながっているように見えましたが、ツアー会社によって船をとめて降りる場所が違うのかもしれません。もっとも、青空と海、そして周辺の山の景色は極上で堪能しました。
ウミガメやマンタも見れましたが、全体的に若者向けかな〜という気がします。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/08/26 |
| Activity Date: | 2017/08/23 |
Reviewed by: さとこ
I had a great time.
It felt a bit short, but the whole family enjoyed it.
We bought lunch at a local fast food restaurant, but even though there wasn't much of a line, it took a while. It seems like it's better to buy a little earlier.
すごく楽しかったです。
少し時間が短く感じましたが、家族全員で楽しめました。
昼食は現地のファストフード店で買いましたが、あまり並んでないのに、時間がかかりました。少し早めに買った方が良いみたいです。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families |
| Posted on: | 2017/08/25 |
| Activity Date: | 2017/08/22 |
Reviewed by: やすし
On Sunday, since I only set it up, I could only ride one attraction, and the time was short, so it might be safer to plan for a weekday...
日曜日に、設定したので、アトラクション1つしか乗れず、時間も短いので、平日に予定した方が無難かも、、、
| Rating: | |
|---|---|
| Packages: | 【無料特典付き】BBQランチ食べ放題付きプラン |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/20 |
Reviewed by: いのぴー
There is no place as fun as this in Japan. It was absolutely amazing. The Tornado was especially interesting. However, the air conditioning on the bus was too strong, which was unfortunate for the women.
こんな楽しいところは日本にはありません。もう最高でした。特にトルネードはおもしろかった。ただし、行きのバスは冷房が効きすぎで女性にはかわいそうでした。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/17 |
Reviewed by: アロハ
Since this is a nature tour, it's understandable, but the bad weather and poor visibility left me feeling unsatisfied...
Regarding snorkeling, we all swam in a line along a predetermined route, so I was too focused on keeping up with everyone to really enjoy the underwater experience... (We had a group with both strong and weak swimmers, including children.)
Also, I had somewhat prepared myself for this in advance, but the water level at the sandbar was only up to my knees at most. Jumping for a photo was impossible.
自然が相手のツアーなので仕方がないのですが、天気が悪い&透明度が悪くて、不完全燃焼でした……
スノーケルに関しては、決まっているルートを全員で一列になって泳ぐため、周りに合わせるので精一杯で海の中を楽しむ余裕があまりありませんでした…(泳げる人や泳げない人、子供などの団体になる為)
あとは、事前にある程度は覚悟していましたが、こちらのツアーではサンドバーでの海水位が膝下が精一杯でした。
ジャンプして写真を写すのは無理です。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/21 |
Reviewed by: makkiy
I had a great time. It was easy to get there because there was a bus shuttle from Waikiki to Sea Life Park. I was healed by the dolphins.
とても楽しかったです。ワイキキからバスでシーライフパークまで送迎があるので行くのも簡単でした。イルカに癒されました。
| Rating: | |
|---|---|
| Packages: | イルカと遊ぶ!ドルフィン・エンカウンター【2016年3月31日まで】 |
| Attended as: | Friends |
| Posted on: | 2017/08/24 |
| Activity Date: | 2015/08/24 |
Reviewed by: Tファミリー
While waiting to board the boat, I was surprised to see a turtle swimming! The view of Diamond Head from the sea was beautiful. The kids were also thrilled, which was great. The staff's guidance was entertaining as well.
船に乗るまでの待ち時間、カメが泳いでいてビックリ!
海から見たダイヤモンドヘッドが素敵。
子供たちも大喜びで、良かったです。
スタッフの案内も面白かったです。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/08/12 |
Reviewed by: masa
My elementary school-aged son had a great time. Since it's a popular theme park, it can't be helped, but the wait times in direct sunlight were quite long. We gave up on having lunch and decided to slide down as many slides as possible. The bus instructions for going and returning were very clear and reassuring.
小学生高学年の男子の我が子は大変楽しんでました。
人気のテーマパークなので仕方ありませんが、直射日光の下で並んで待っている時間が結構長かったです。お昼ご飯を食べるのは諦めて、一つでも多くのスライダーを滑ることにしました。行きと帰りのバスの案内はとても分かりやすく安心でした。
| Rating: | |
|---|---|
| Packages: | 【期間限定サマーキャンペーン】お子様無料 1日パス / 送迎付き |
| Attended as: | Families |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/08/18 |
Reviewed by: 加藤鷹を目指す私
I was moved to see the seabed of Waikiki from a submarine. I could clearly see schools of fish and various wreckage on the ocean floor.
潜水艦でワイキキの海底を見る事が出来て
感動しました。魚の群れや海底に残る
いろいろな残骸等良く見えました。
| Rating: | |
|---|---|
| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Friends |
| Posted on: | 2017/08/22 |
| Activity Date: | 2017/08/18 |
Reviewed by: Not my first luau...
The overall experience was a little cheesy...For the good news--I give 5 stars for the dancing during the main hula show--the dance crew were truly amazing and very athletic! The food was tasty but the overall presentation reminded me of the buffet line at a high school cafeteria. And there was no coconut cake which was very disappointing! The M.C. For the entertainment was straight off the Love Boat...he made me chuckle but not in a good way! The pre dinner activities went on for way too long, and I felt like I was in a cattle line being herded from one presentation to another. I would have liked to come just for the dinner and show, but then you risk being assigned a bad seat as it was first-come-first-seated. The property was gorgeous with spectacular views of the sunset. Maybe if this was my first luau I would have enjoyed it more, but I left feeling kind of...meh...
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Friends |
| Posted on: | 2017/08/22 |
| Activity Date: | 2017/08/19 |
Reviewed by: まめたん
The morning pickup was not at the bus stop I specified when I made the reservation, but at a distant bus stop. The bus stop was right in front of the hotel I stayed at, yet I waited at the designated bus stop on foot. However, when the meeting time came, my name was not called, and feeling anxious, I asked someone nearby, who said, "This is it." When I mentioned my name, they checked the confirmation and made a phone call. It seems there was a mistake on their part, and the guide told me, "The bus stop is different, but get on this bus," so I was able to go. But I can't help but feel frustrated thinking that if I hadn't asked, I might have been left behind. There was nothing indicating "Veltour" on the bus or the guide, making it very confusing. After that, during my stay and even after returning home, I received no apology email, just an email asking for a review of my experience. The tour itself was fine, but I will not use this company again.
朝の迎えが申し込み時に指定したバス停ではなく、離れたバス停に指定された。宿泊したホテルの目の前がバス停だったのに歩いて指定されたバス停で待った。
しかし集合時間になっても名前を呼ばれず、不安になり近くの人に聞くと「ここです」と言われ名前をいうと確認書を見て電話をしていた。どうやらそちらで間違えたらしくガイドに「バス停が違うがこのバスに乗って」と言われ行くことができたが、もし聞かなかったらおいてかれてしまったのかと思うと腹立たしい。バスやガイドに「ベルトラ」と書いてあるものが一切なく、とてもわかりづらいのではないか。その後、滞在中も帰国後もお詫びのメールもなく、いきなり体験談投稿のメールがきた。ツアーの内容は問題なかったが、もうこの会社は利用しない。
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!ドルフィンスイム・アドベンチャー(~2019年12月31日) |
| Attended as: | Families |
| Posted on: | 2017/08/22 |
| Activity Date: | 2017/08/13 |
Reviewed by: k50
It was incredibly cloudy and extremely cold... I participated on a day that was so cold, I couldn't believe it was Hawaii. The scenery was also disappointing due to the clouds, and the sandbar had water levels only up to my knees, which was a big failure. It was so cold that I didn't participate in snorkeling and waited on the boat instead. I think if you're going to the sandbar, you should definitely choose the right season to go.
The staff were very cheerful and tried their best to lift the mood; they were kind and pleasant. If I ever go again for a revenge trip, I would choose this tour.
とにかく曇っていて滅茶苦茶寒かった。。。
ハワイでこんなに寒いことってあるのか・・・というくらい寒い日に参加してしまいました。
そして、曇っていた分、景色もイマイチで、肝心のサンドバーも膝上くらいまでの水位だったので、大失敗でした。
あまりに寒いので、シュノーケリングには参加せず、船で待機させて頂きました。
サンドバーに行くなら、やはりちゃんと時期を選んで行くべきだと思いました。
スタッフの方達は、とても明るく、何とか盛り上げようとしてくれて、親切で感じが良かったですし、いつかまたリベンジで行くならば、このツアーを選びます。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/22 |
| Activity Date: | 2017/03/17 |
Reviewed by: Dragon1st
There are a lot of people, and the short snorkeling experience is not well organized. The snorkeling tour in Okinawa was much better.
人は多いし、体育会系の短時間シュノーケル、段取りも決してよくは無い、沖縄でのシュノーケルツアーの方がよっぽど良かったです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/21 |
| Activity Date: | 2017/07/27 |
Reviewed by: Cherrie
Great Luau! Had a great evening. The food was excellent
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/17 |
Reviewed by: ほーちゃん
This was my second visit. Last time, since it was New Year's, there were times when some attractions were open and others were not, which made it inefficient and I remember waiting a lot. This time, I think there were more people than during New Year's, but everything was open, so I was able to enjoy it without waiting too much.
Attractions that could only be done in pairs last time are now available for individuals, which made waiting for the pair floaties take some time. I would like to see more pair floaties available.
I thought the operating hours from 10:30 AM to 4:30 PM were a bit short, but I was able to go around efficiently, so I had plenty of fun. My child really loves this place. I hope we can come again!
二度目の来園です。
前回はお正月だったので、一部のアトラクションがやっている時間とやっていない時間があり、効率が悪く、待たされた記憶がありました。
今回は、人はお正月よりも多かったと思いますが、全てやっていたので、それほど並ぶ事もなく満喫できました。
前回はペアでしか出来なかったアトラクションが一人でも出来るようになっていて、ペアの浮き輪を待つのに時間がかかりました。
もうちょっとペア用の浮き輪を増やして欲しいです。
営業時間は10時30分~16時30分で短いかな?と思いましたが、効率良く回れたので充分楽しめました。
うちの子は、かなりお気に入りの場所です。
また、来れたら良いな~と思います。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/17 |
Reviewed by: りょうかいママ
My first experience at Wet 'n' Wild. Since I had a small child and elderly people with me, I arranged for a cabana. The confirmation email was a day late, but I was relieved to have secured it. On the day of the visit, we were given wristbands color-coded by plan before boarding the bus, but there was a mishap where I was mistakenly given the color for a different group's basic plan. However, that was quickly corrected. After getting off the bus, I exchanged the printed confirmation email for entry tickets with the staff, but this turned out to be a mistake. Once inside, I started looking for "where is the cabana I reserved?" but I had no idea where to find it. When I asked the local staff by giving my name, they just shook their heads and said "NO." I should have confirmed with the Japanese staff on the bus before entering, but it was too late, and I was very flustered. While I was trying to explain to the reception staff, a female staff member who spoke Japanese came to help and checked the situation. After a short wait, the response I received was, "We apologize. We indeed reserved it under your name, but due to a mistake on our part, we reserved the wrong date. Since this is our error, I will email Veltra today to explain, and we will refund the cabana fee." When I asked, "Is there anywhere I can rest in the shade?" she very politely replied, "I will take responsibility and find a place for you." After a while, they provided apology gifts for everyone and secured a spot with chairs, although it was a bit far away. It was disappointing that I couldn't use the reserved cabana, but the response from the female staff was very pleasant, and I was able to enjoy my time without feeling upset. After returning home, I also received a polite email from Veltra. While this might be uncommon in Japan, such things may not be rare in America (Hawaii). I recommend everyone check the options before entering.
初めてのウエットアンドワイルド。小さな子供と年配者がいることもありカバナ付きを手配。予約確定のメールは予定より1日遅れでしたが何とか確保できて安心していました。当日、プランごとに色分けされたリストバンドをバス乗車の前につけられるのですが、間違って違うグループのベーシックプランの色をつけられたりとハプニングはありましたが、それはすぐに訂正して頂きました。バス降車後、スタッフの方に予約確定のメールをプリントアウトしたものと引き換え入場券を頂きましたが、これが失敗でした。入場してから「さて予約したカバナはどこ?」と探しましたが全くわからず、現地のスタッフに名前を言って聞いても「NO」と首を振るばかり。バスの日本人?スタッフに確認してから入場すればよかったのですが、時すでに遅しで大変焦りました。受付スタッフに何とか説明していると、日本語ができる女性スタッフが来てくれ、状況を確認してくれました。少し待たされた後、返ってきた答えは「申し訳ありません。確かにお客様のお名前で予約頂きましたが、こちらのスタッフのミスで日にちを間違えて確保してしまいました。今回はこちらのミスですので今日私からベルトラにメールで説明し、カバナ代金は返金させて頂きます。」とのこと。「どこか日陰で休めるところはありませんか?」と聞くと「私が責任をもって探して参ります」と大変丁重に謝って下さいました。そして暫くしてお詫びのグッズを人数分と、少し離れた場所ではありましたがチェアーのある場所を確保して頂きました。予約していたカバナが利用できなかったのは残念でしたが、女性スタッフの方の対応が大変気持ちよく、イヤな気分になることなく楽しめました。帰国後、ベルトラからも丁重なメールを頂きました。日本ではありえませんが、このようなことはアメリカ(ハワイ)では珍しくないのかもしれません。皆さんも入場する前にオプションの確認をされることをお勧めします。
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant inconvenience caused at the site due to the cabana that was supposed to be secured as confirmed by the tour operator not being available.
As mentioned in a separate email, we have taken this matter seriously and have issued a strict warning to the local tour operator to prevent a recurrence. Moving forward, we will ensure that multiple confirmations are made by the tour operator to guarantee that your reservations are properly arranged.
We take your feedback to heart and, together with the tour operator, will strive to further improve our services. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございます。
しかしながら、催行会社より予約確定とご案内していたカバナが確保できていなかったため、現地にて多大なご迷惑をおかけし誠に申し訳ございませんでした。
別途メールでもご連絡させていただきましたが、今回の件につきましては再発防止に努めるべく、現地催行会社に厳重に注意させていただきました。今後はお客様のご予約がきちんと手配されるよう催行会社にて複数の目で確認したうえ、予約の手配を完了させていただきます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | デラックス・パッケージ(BBQビュッフェランチなど含む) |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/12 |
Reviewed by: ともこ
The cheerful guide, who was a second-generation Japanese-American captain, mostly had foreign guests, but afterwards, he kindly interpreted for the Japanese customers, making it easy to understand. The boat was a yacht type, allowing us to fully enjoy the resort atmosphere. After seeing dolphins, I was delighted to spot sea turtles swimming at a depth of about 10 meters during snorkeling. There was not enough time during lunchtime, so a lot of food was left over, which felt wasteful. It's better to start eating right after snorkeling. I was shocked to find that other coupons offered the same tour at a lower price than what I had booked, but the tour itself was very good, so I highly recommend it!
日系2世の船長さんの陽気なガイドで、お客さんはほとんど外国人の方でしたが、そのあと日本人客向けに丁寧に通訳してくださり、よくわかりました。
船もヨットタイプでリゾート気分満喫。
イルカを見たあと、シュノーケリング場所では水深10メートル程のところに海亀も泳いでいるのが見えて嬉しかったです。
ランチタイムは時間が少ないので沢山食べ物が余ってしまって勿体なかったです。シュノーケリングが終わったらすぐに食べはじめたほうがいいです。
他のクーポンで同じ内容のツアーが自分が予約したものより安くなっててショックを受けましたが、ツアー自体はとても良かったのでお勧めです❗
| Rating: | |
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| Packages: | 通常プラン(2017年12月31日までの参加) |
| Attended as: | Families |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/08/12 |
Reviewed by: H.T
About an hour by car from Waikiki and about 30 minutes by cruise ship from the harbor, we landed on a truly mysterious sandbar. The shallow area, about 100 meters in diameter, is surrounded by marine blue waters, and the water level is only knee-high, so the kids were able to play safely. We observed tropical fish while snorkeling, and the tour included lunch, which made for a very satisfying experience.
P.S. There was a funny local staff member who had a tattoo of his daughter's name (in kanji!) on his body.
ワイキキから車で1時間、ハーバーからクルーズ船で30分位でしょうか。なんとも不思議なサンドバーに降り立ちました。直径100m程の白い砂の浅瀬はマリンブルーの海の囲まれ、海面も膝の高さ程度ですので、お子様達も安心して遊べていました。シュノーケリングで熱帯魚を観察し、昼食もついて大満足のツアーでした。
P.S. 体に娘さんの名前のタトゥーを入れた(漢字!)、初老の現地スタッフのおじさんが面白かったです。
| Rating: | |
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| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/26 |
Reviewed by: MJJ
Great day at the sandbar, very nice crew, had a wonderful day at this cruise
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/21 |
Reviewed by: MJJ
Great Experience if u r on the island.
The food was great, Show with Dancers wonderful. Cocktails very tasty. Very nice at the evening. Paradise cove luau at ko oliina resort must do on Oahu!!!!!
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/24 |
Reviewed by: さくら
It was a safe depth for elementary school students to swim comfortably! The hamburgers for lunch were also delicious.
小学生にはちょうど良い深さの海で安心して泳がせることができました!
ランチのハンバーガーも美味しかったです
| Rating: | |
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| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/29 |
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Mahalo Danielle for your kind words and taking the time to share. I will alert Capt. Jenna, Emanuelle, and Paul to your review so they may fill their soul with candy. We hope to see you again! Lisa, Operations Manager for Dolphin Excursions Hawaii.