Reviewed by: Rix Tillman
This is our 4th time to visit Hawaii and we always start by spending several days in Oahu before moving on to another island. The Veltra Deluxe Arizona Memorial Tour and Historical City Tour is a must no matter how many times you visit because we always need to remember the extreme sacrifices made for us by our brave men and women of the military. We've been all over the world and Paradise Cruise is one of the very best tour companies ever! HIGHLY recommend this tour. Our guide was Marlon and he was super!
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| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2016/09/20 |
| Activity Date: | 2016/09/15 |
Reviewed by: ハワイ大好き♪
Unfortunately, I ended up waist-deep in the sea, but I had a great time taking photos, playing volleyball, and snorkeling. I was also able to see turtles from the boat. The crew members were all fun, and the hamburgers grilled on the water were delicious! I would love to participate again!
残念ながら腰当たりまで海に浸かってしまったが
写真を撮ったり、バレーをしたり、シュノーケルをしたり
楽しい時間を過ごせました。
船上の上から亀も見れました。
クルーの方が楽しい方ばかりで、また、海の上で焼いたハンバーガーもおいしかった!
また参加したいです!
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| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2016/09/20 |
| Activity Date: | 2014/09/03 |
Reviewed by: Matako
The weather wasn't very good, the water was cold, and due to the tides, the sandy beach that you see in pictures was completely invisible. However, I was able to have an experience that I normally wouldn't get to have. It was a strange feeling to be standing in the middle of the ocean.
On the way to the sandbar, I was thrilled to see sea turtles and manta rays.
Also, the breakfast sandwich was simple but very delicious.
Even if you don't go snorkeling, you can enjoy playing in the water near the boat without getting soaked, so you can have fun even if you're not confident in your swimming skills.
あまり天気が良くなく、水も冷たく、干満の関係で写真で見るような砂浜もまったく見えない状態でしたが、普段、できないような体験ができました。海の真ん中に立っている不思議な感覚です。
サンドバーに着くまでには、ウミガメやマンタが見られ、感激でした。
また、朝食のサンドウィッチもシンプルですが、とてもおいしかったです。
シュノーケリングをしなくても、船の近くでずぶぬれにならずに水遊びができるので、泳ぎに自信がなくても楽しめます。
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| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Families |
| Posted on: | 2016/09/19 |
| Activity Date: | 2015/10/09 |
Reviewed by: Russ Matthews
We have been to this Luau twice before and had a great meal and the show was fantastic both times. On this visit, the show was great, however, the pork was extremely salty and none of us ate the pork. That was not a good thing since the pig is a big part of the Luau.
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| Packages: | Deluxe Package with Table Service Dinner (Front Stage or VIP Royal Box Seating) |
| Attended as: | Families |
| Posted on: | 2016/09/18 |
| Activity Date: | 2016/09/11 |
Reviewed by: 201609
I checked the tide levels when I signed up, so I knew that the sandbar would have water at least up to my knees on certain days, but the snorkeling experience was terrible.
We departed with over 60 people on a large bus, and the number increased even more at the location. With that many people, we were just taken in a line around a designated course and that was it. The snorkeling time was about 5 minutes? It felt more like a swimming lesson for kids. It would have been better not to do it at all.
The guide and crew had a good vibe and took photos and provided services, but the tour program itself was just too awful. I do not recommend it.
申し込む時点で潮位を調べてたので、サンドバーは少なくとも膝上くらいまでは水が出ある日、ということは分かってたけどシュノーケリングがひどかった。
大型バスに60名以上で出発し、現地でさらに人数が増える。その人数で、一列になって決められたコースをぐるっと回らされて終わり。シュノーケリング時間は5分くらい?子どもの水泳訓練か何かですか?という感じ。これならやらない方がマシだった。
ガイドさんやクルーのノリは良いし、写真を撮ったりサービスしてくれるけどツアープログラム自体がひどすぎる。お勧めしません。
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| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/09/18 |
| Activity Date: | 2016/09/15 |
Reviewed by: Simon
When we went on the cruise for our 25th anniversary, the weather was clear and we felt very welcomed by the friendly crew. We also got offered a free drink at the bar as were the other guests. My wife and I enjoyed the relaxing breeze on the tour accompanied with the warm sun. On the boat, we saw gorgeous views of Diamond Head and Waikiki and also took a lot of pictures. While on the boat, we didn't feel any bumps and the trip was very smooth. When we go to Hawaii again, we'll definitely go on this cruise. I highly recommend this cruise for anybody travelling with friends, family, or as a couple.
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| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2016/09/17 |
| Activity Date: | 2016/09/13 |
Reviewed by: Simon
When we went on the Waikiki Glass Bottom tour in Hawaii for our 25th anniversary, we were greeted very warmly and we felt very welcomed. Although it was raining, we still felt comfortable because of the crew and were offered free drinks. During the boat ride, we saw coral, tropical fish, and even sea turtles! We took lots of pictures of the stunning scenery of Waikiki and the Diamond Head. The crew also explained the history of Waikiki and made the tour more interesting so that every moment was enjoyable. Next time we come to Hawaii, we will definitely be going on the tour again. We highly recommend this great vacation tour for anyone travelling with friends, family, or as a couple.
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| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2016/09/17 |
| Activity Date: | 2016/09/14 |
Reviewed by: じゅんこ
The pickup did not arrive. I was passed around on the phone, and in the end, no one came to pick me up, so I had to cancel. What is the point of having an emergency contact? Ultimately, I was directed back to the first number I called, it felt like a comedy sketch... I was told to contact Japan, emailed VELTRA to explain the situation, and received a refund.
I had been looking forward to this tour for a long time, and since there was only one day that fit my schedule due to the park's closing day, I had no choice but to rent a car and buy tickets on-site to enter. However, because I was passed around on the phone, I left around noon and was able to enter only after 1 PM. Since the park closed at 4 PM, many attractions closed by 3 PM, and I couldn't enjoy myself at all before heading back. I spent the day in the worst mood, and my spirits remained low for the next three days... Moreover, two days later, another incident occurred where the pickup did not come. It was the worst trip.
I fully understand that VELTRA is not to blame. They showed various considerations in our subsequent communications, but I felt it was important to share the facts, so I decided to post this review.
ピックアップが来ませんでした。
電話はたらいまわしにされ、結局迎えは来ず、キャンセルにさせられました。
緊急連絡先の意味は?
最終的に最初に電話した番号を案内されるという、コントのような、、、。
日本に連絡しろと言われ、VELTRAさんにメールをし、経緯を説明し、返金してもらいました。
ずっと楽しみにしていたツアーで、閉園日もあったので、日程がこの日しか合わず、しょうがないのでレンタカーを借り、チケットも現地で購入し入園。
しかし、電話をたらいまわしにされたので、出発が12時近くなり、入園できたのが13時を回っていました。
16時閉演のため、15時には多くのアトラクションが閉まり、まったく楽しめず帰ってきました。
最悪の気分で一日過ごし、残りの3日間も気分が上がらず。。。
しかも、この2日後にまた、ピックアップが来ないという事態が起き。
最悪の旅行でした。
VELTRAさんが悪いわけではないのは重々承知の上です。
その後のやりとりでも色々とご配慮いただきましたが、事実はお伝えしたほうがよいと思い、口コミ投稿させていただきました。
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| Packages: | 冬のお得なキャンペーン!送迎付/1日パス |
| Attended as: | Couples |
| Posted on: | 2016/09/16 |
| Activity Date: | 2016/09/11 |
Reviewed by: MADOKA
I went to Taormina for the first time this time to confirm my reservation. When I arrived at the restaurant, there was a Japanese staff member who checked the time and confirmed if they could prepare a message plate for me. I was told my 7 PM reservation was at 6:30 PM, and they kindly said it would be fine to have the message plate. However, in reality, it seems there was a miscommunication, and the message plate only came out after I prompted them. It was disappointing, but overall it was delicious, so that was good. Compared to Japan, it's just not the same, right? (laughs)
今回初めてタオルミーナに食べに行きました〜予約の確認をしに行きました。
お店に行ったら日本人の定員さんがいて時間の確認とプレートを作ってくれるかの確認
19時の予約が18時30分と言われ、メッセージプレートも心良く大丈夫と言ってもらいました〜が…
実際には…きっと伝達ミスで…メッセージプレートもこちらからの催促で出てきました…
残念でしたが〜トータルでは美味しかったので〜良かったです
やはり日本と比べたらダメですね〜(笑)
Thank you very much for using our restaurant meal voucher and advance reservation service. We sincerely apologize for not being able to provide satisfactory service despite your visit being a special occasion.
We have confirmed the details with the local operating company. Regarding your reservation time, you had requested 7:00 PM, but since that time was fully booked, your reservation was confirmed for 6:30 PM. We apologize for the confusion caused by the different time arrangement. Additionally, regarding the message plate, while the restaurant had prepared it, we regret that it was not handled smoothly.
Based on your valuable feedback, we will strive to provide even more satisfactory service in the future.
Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度はレストランの食事券&事前予約サービスをご利用いただき誠にありがとうございます。
記念日にご来店いただいたにも関わらず、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきました。
ご予約のお時間につきましては、19時からでお申込みいただいておりましたが、ご希望の時間が満席だったため、18時半にてご予約が確定しておりました。
異なるお時間にて手配されており、不安なお気持ちにさせてしまい申し訳ございません。
また、メッセージプレートに関しましては、レストラン側で準備はしていたものの、スムーズにご対応できておりませんでしたこと、心よりお詫び申し上げます。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
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| Packages: | ディナープラン(Bコース) |
| Attended as: | Couples |
| Posted on: | 2016/09/16 |
| Activity Date: | 2016/09/13 |
Reviewed by: Karen
The trip was amazing. We went the first week of September so there wasn't much turtles or whales. It wasn't the season yet. It was still extremely fun and enjoyable. I went with my grandma and her or I did not get seasick! I recommend this for anyone who wants to relax at sea with a bit of adventure! Really great for elders and little kids. They have a net you can sit on. They also have a bar you can purchase alcoholic beverages or sodas! You can also buy a sippy cup so you won't spill your drink! Highly recommend and there's a coupon on Groupon! Take everyone!!! I will be coming back with more family members! Definitely coming back in December for the whales!
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| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Families |
| Posted on: | 2016/09/15 |
| Activity Date: | 2016/09/11 |
Reviewed by: MIC
Last time I went to Hawaii, I participated in a dolphin tour with another company, but I got seasick and had to give up snorkeling. This time, I was really looking forward to swimming with the dolphins. However, due to the effects of the hurricane, we weren't able to see the dolphins on the first day, despite the high probability of encountering them.
However, since my husband couldn't swim and immediately cramped up, the Japanese guide helped him with a float and guided him to where the sea turtles were, so he was able to enjoy himself even without seeing the dolphins. I used a half-price ticket for not seeing the dolphins and tried again the next day.
I was truly moved to be able to swim close to the dolphins I had longed for, to see many fish, and to see many sea turtles up close. More than that, I was touched by the morning call, the crew's hula dance and performances on the boat, and the crew's desire for many people to meet the dolphins.
There are various dolphin tours offered by different companies, but I highly recommend Dolphin and You. I would definitely like to participate again.
前回、ハワイに行った時に別の会社のドルフィンのツアーに参加したのですが,船酔いで,シュノーケリングは断念したため、今回こそはどうしてもドルフィンと泳ぎたいととても楽しみにしていました。しかし、ハリケーンの影響か、一日目は高い確率で会えるはずのドルフィンに会えませんでした。
しかし、泳げない上に泳ぎ始めてすぐに足をつった主人を日本語ガイドさんが、浮輪,で誘導して、ウミガメのところまで案内してくれたので、主人はドルフィンには会えなくても、十分楽しめようです。
私はドルフィンに会えなかった場合の半額チケットで、翌日もトライしました。
念願のドルフィンの近くで泳げたこと、たくさんの魚達、たくさんのウミガメを間近で見れたこと、本当に感激しました。
しかし、それ以上に、朝のモーニングコール、船の上でのクルーの皆さんのフラダンスやパフォーマンス、多くの人にドルフィンに会ってもらいたいというクルーの皆さん想いに触れて、感動しました。
色々な会社さんのドルフィンツアーがありますが、ドルフィンアンドユー様をおすすめします。私も、是非、また参加したいです。
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| Packages: | おすすめプラン(2016/7/15~12/31) |
| Attended as: | Couples |
| Posted on: | 2016/09/14 |
| Activity Date: | 2016/09/04 |
Reviewed by: Leah
I participated with my elderly mother. Our guide, Miho, was very attentive and taught us many things. Thanks to her insights about not only Hawaiian culture and history but also the flowers and trees in the courtyard, I feel like we enjoyed our trip many times more! It was my mother's first experience with hula dancing, and the teacher was wonderful and friendly, which made my mother very happy.
年老いた母と二人で参加しました。ガイドのミホさんはとても丁寧に色々な事を教えてくださいました。ハワイの文化や歴史以外にも中庭の花や木など教えて頂いたおかげで旅行が何倍も楽しめた気がします!母にとって初めてのフラダンス体験でしたが、先生も素敵で気さくな方で母も喜んでいました。
| Rating: | |
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| Packages: | フラレッスン(初心者/2019年3月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2016/09/14 |
| Activity Date: | 2016/09/09 |
Reviewed by: kimi
There was a large group of dolphins, but they were far below my feet, so I almost missed them. I wish I could have gotten a little closer. Since they are wild, I can't complain.
After the dolphins, we went to the turtle point, and that was really great. It was my first time seeing so many turtles, including baby turtles, up close. Stand-up paddleboarding and the trampoline were also a lot of fun. The BBQ hamburgers were delicious because they cooked them right there on the spot. I also appreciated that they were accommodating with various requests like gluten-free and no cheese.
イルカの大群はいましたが、足元のずっと下の方だったので、見落としそうでした。もう少し近くまで寄れたらよかったのですが。野生なので、文句は言えないですよね。
イルカの次にカメのポイントに行き、そこがとってもよかったです。あんなにそばでたくさんのカメ、子亀?を見るのは初めてでした。またスタンダップパドルボートやトランポリンなど、とっても楽しかったです。BBQハンバーガーは、その場で焼いてくれてるのでとてもおいしかったです。グルテンフリーやチーズなしなどいろいろな希望を聞いてくれるのもありがたいですね。
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| Packages: | 10時出発プラン(2017年3月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/09/14 |
| Activity Date: | 2016/08/21 |
Reviewed by: どらえもん
The dishes that come out are impressive, and the selection of wine to match is exquisite. Whenever I go to Hawaii, I always make it my last dinner.
出てくる料理もさることながら、それにあわせてのワインのセレクトが絶品でした。
ハワイに行くときは必ず最後のディナーにさせてもらってます。
| Rating: | |
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| Packages: | ディナープラン(Bコース) |
| Attended as: | Couples |
| Posted on: | 2016/09/13 |
| Activity Date: | 2015/10/16 |
Reviewed by: Samantha Brown
Everything was great from the bus ride to and from Paradise Cove down to the food and entertainment. I would definitely recommend this event. Bus Guide Cousin Sexy was the best
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Friends |
| Posted on: | 2016/09/12 |
| Activity Date: | 2016/09/09 |
Reviewed by: jsuppa@aol.com
The water was a little rough, but signs were posted every where to be careful. The lifeguard made an announcement & everything was fine.
| Rating: | |
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| Packages: | Hanauma Bay Shuttle & Snorkel Gear Rental Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/09/12 |
| Activity Date: | 2016/09/09 |
Reviewed by: amie
The staff was kind and had great energy, making it a really fun tour. Despite a hurricane approaching, we managed to avoid it and set off in pleasant weather! We dove into the sea at two points to swim with dolphins, and luckily, we saw honu (sea turtles) at both spots. They made sure to check if everyone had seen the dolphins, and the explanations in both English and Japanese were reassuring. The slide after swimming with the dolphins was also fun and I highly recommend it! Due to the wind, we couldn't play on the trampoline, which I was looking forward to, but I'll save that for next time!
Once you get into the sea, you inevitably feel cold from the wind while on the boat, so I recommend bringing a towel or a hoodie to wear!
I didn't receive the eco-bag that was mentioned during the booking, but this trip was a highlight for me, so I'm satisfied! I will definitely participate again next time!
スタッフの方も親切で、ノリも良くてすごく楽しいツアーになりました。ハリケーンが来ている中、なんとか逸れてくれて、心地いい天気の中出発!イルカと泳ぐポイント2箇所で海へダイブ、ラッキーだったのかどちらのポイントでもホヌも見れました。 きちんと参加者全員がイルカを見れたかも聞いてくれるし、英語と日本語で丁寧に説明してくれるのな安心です。イルカと泳いだ後の、スライダーも楽しくてオススメです!風の影響で、楽しみにしていたトランポリンでは遊べませんでしたが、これは次回の楽しみに取っておきます笑◡̈
一度海に入った後は、どうしても船上で風を浴びるので、寒く感じます。タオルやパーカーなど羽織れるものを持っていくことをオススメします!
申し込み時に書いてあったエコバッグは頂けませんでしたが…
今回の旅でのハイライトとなりましたので、満足です!次回も是非参加します♪
| Rating: | |
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| Packages: | おすすめプラン(2016/7/15~12/31) |
| Attended as: | Friends |
| Posted on: | 2016/09/12 |
| Activity Date: | 2016/09/03 |
Reviewed by: ひとみ
I had so much fun that I still don't want to go home! I was completely satisfied with every ride. This is definitely one of the places I want to visit again when I come to Hawaii next time! 😊
まだまだ帰りたくないほど楽しすぎましたぁ〜
どれに乗っても、大満足
次にハワイに来てもまた絶対行きたい場所の1つです)^o^(
Aloha Hitomi,
Thank you for your valuable feedback. We look forward to your next visit.
アロハ ひとみ様、
貴重なご意見ありがとうございました。又のお越しをお待ち申し上げます。
| Rating: | |
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| Packages: | 【無料特典付き】BBQランチ食べ放題付きプラン |
| Attended as: | Families |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/09/08 |
Reviewed by: Nunia T.
My friends and I loved this Luau! We were captured by the beautiful scenery of the sunset, tropical trees, and beach view this luau offered all in one specific location. We had the Orchid package, seated right in front of the stairs stage that extends its way down the isle. The hospitality at this luau was beyond our expectations. We were genuinely greeted with Aloha by every cousin and aunties we seen there. Paradise Cove is definitely one of the beautiful Luau's here in Oahu that you will definitely feel like you're getting an authentic worth for the Luau.
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Friends |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/09/06 |
Reviewed by: わたまま
I went to Hawaii to celebrate my mother's 77th birthday. About ten years ago, when we came together, my mother also went into the ocean, but I was wondering if she would this time. To my delight, the beautiful sea encouraged her to join in, and she was very happy. She says she wants to go again while she's still healthy. The guide was also kind and had interesting stories to share.
母の喜寿のお祝いに行ったハワイでした。10年位前に一緒に来た時には母も海に入りましたが、今回はどうかなぁと思っていたところ、あまりのきれいな海に母も一緒に海に入って喜んでいました。元気なうちにもう一度行きたいと言っています。案内の女性の方も親切でお話も面白かったです。
| Rating: | |
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| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/02/12 |
Reviewed by: The Leiths
We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the whole adventure - it took us awhile to choose which to do but I am so glad we picked this one - the staff at each event were very knowledgeable.
Thanks Again
| Rating: | |
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| Packages: | Standard Package without Lunch |
| Attended as: | Families |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/24 |
Reviewed by: The Leiths
We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the Luau - the staff from the beginning of the luau were perfect, dinner was delicious, show was very enjoyable! Games and events were fun!
Thanks Again
| Rating: | |
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| Packages: | Deluxe Package with Table Service Dinner (Front Stage or VIP Royal Box Seating) |
| Attended as: | Families |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/25 |
Reviewed by: The Leiths
We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the Dinner Cruise - the staff on the boat were perfect, dinner was delicious, show was very enjoyable!
Thanks Again
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/23 |
Reviewed by: Sindee
It was our first time experiencing the glass bottom boat tour. Although it wasn't what I was expecting from the title of the tour, but it was fun. The boat consisted of boxes with glass bottom you can look down to see underneath the boat. During the shallow parts of the water, you can see fishes and of course it's not a guarantee on what or what not you would see. But, wish we would have seen more!
The captain and his partner were friendly and nice. We went during the first tour at 9am, so we basically had the entire boat to roam around with another family. They offer drinks (water, bud light, soda) and restroom on board, which was great!
We were also lucky with the day that we went. It was sunny but during some parts of the tour, the clouds covered the sun, so the breeze was nice. So all in all, it was a fun experience.
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| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2016/09/09 |
| Activity Date: | 2016/09/06 |
Reviewed by: Victoria
This glass bottom boat trip gives one a new view to look at while experiencing a cruise. Not only is the view amazing but you get to see a side of wild life you don't usually get to look at. We got to see a few different types of fish and a number of turtles.
Our captain and his partner were also hugely helpful. Answering all questions and giving us interesting information on the sea and boat life here in Waikiki. But do understand, you can't control wild life, so some days or seasons might be better to go than others. And while what wild life you see may depend on a number of different things, the view is always enjoyable and relaxing.
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| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Friends |
| Posted on: | 2016/09/08 |
| Activity Date: | 2016/09/02 |
Reviewed by: Adriana
The show was funny and entertaining. The pre-games were fun. We even got a special dance since it was our honeymoon.. 2nd day. The drinks could have been better..the bartender was a bit sloppy..just stick to the mai tais
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| Packages: | Paradise Package |
| Attended as: | Couples |
| Posted on: | 2016/09/08 |
| Activity Date: | 2016/09/05 |
Reviewed by: はなこ
I felt refreshed! The breakfast was a buffet, and I enjoyed it deliciously! After the meal, I went up to the deck, lay down on a chair, and relaxed while feeling the sea breeze—it was the best! I was also able to see whales in the distance! I would like to participate again when I go to Hawaii in the winter!
気分爽快でした!朝食もバイキングでしたが、おいしくいただきました!食後は甲板に上がり、イスに横になり、海風にあたりながらまったり最高でした!クジラも遠目でしたが見ることができました!また冬時期にハワイに行くときは参加したいと思います!
Thank you for boarding. We are very pleased to hear that you enjoyed your experience. Starting December 15, the Whale Watching Cruise will begin! We sincerely look forward to welcoming you aboard when you visit Hawaii.
ご乗船、ありがとうございました。楽しめていただけたご様子で、私どもも大変うれしく思っております。12月15日より、Whale Watching Cruise が、始まります!ハワイにお越しの際には、是非ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
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| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2016/09/08 |
| Activity Date: | 2016/01/12 |
Reviewed by: mayu
Unfortunately, due to the rain, we couldn't fully enjoy the beautiful emerald blue sea, but we had a great time with the sandbar, turtle watching, and snorkeling. The BBQ lunch was very delicious. The guide, as well as the captain and crew, were friendly and very kind. I would like to participate again when the weather is nice. (The weather is always a matter of luck on the day...)
あいにくの雨で、美しいエメラルドブルーの海を満喫という訳にはいきませんでしたが、サンドバーとウミガメウォッチング、スノーケルを楽しみました。
BBQランチ、とても美味しかったです。ガイドさんをはじめ、船長やクルーもフレンドリーでとても優しく親切でした。今度は良い天気の時に参加したいです。(天候ばかりは当日の運ですが…)
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| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/09/06 |
| Activity Date: | 2016/08/30 |
Reviewed by: Lonna Denny
I would highly recommend this boat trip. It was fun and the drinks were surprisingly good. Although it rained, we still had a great time. The weather was warm enough to stay outside on the netting and enjoy the full sensation of sailing. The crew were very nice and attentive to everyone. There were no cheesy banter that I have come to associate with Hawaiian tours of any sort. The catamaran was large, so everyone had a lot of room to move around. It was clean and the head (restroom) was well maintained. Even though it stormed that day, the ride was incredibly smooth and no one got sick. The check in booth was at the entry to the harbor and the line went fast and effortlessly. The only caveat I have for others wishing to do this tour is that you have to have a hard copy ticket or be able to bring it up on your phone. Even though we booked online and they had our names, the lady in the booth needed me to pull the confirmation up on my phone . Unfortunately, this caused us to delay the line , which we hate to do.
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| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2016/09/05 |
| Activity Date: | 2016/09/04 |
Reviewed by: Debbie
We had a wonderful time. We took the shuttle and it was great to be picked up and dropped off. We sat back and enjoyed the evening.
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2016/09/05 |
| Activity Date: | 2016/09/01 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming with the local operating company regarding this matter, I learned that the pickup bus arrived at the designated location at the specified time and attempted to find you by calling your name, but unfortunately could not meet you, and thus had to depart after five minutes. I am truly sorry that, despite your call to the emergency contact number, we were unable to connect you with the person in charge, resulting in the need for you to rent a car to reach the location.
Additionally, I deeply apologize for the repeated inconveniences caused by the local operating company's mistakes regarding the tour you had booked for a later date. We have sent you a separate email, and I would appreciate it if you could check the details.
To prevent similar inconveniences in the future, we will work together with the local operating company to improve our services.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、お迎えのバスは指定時間に指定場所までお迎えに上がり、お名前を呼びながらお客様をお探ししたとのことですがお会いすることができなかったため、5分後にやむなく出発したとのことでございました。
緊急連絡先にもお電話していただいたにも関わらず、担当者におつなぎすることができず、結果、急遽レンタカーを借りて現地に向かっていただくことになり誠に申し訳ございません。
また、後日ご予約いただいていたツアーにつきましても、現地催行会社の手違いにより、度重なるご迷惑をおかけしましたこと、深くお詫び申し上げます。
別途メールにてご連絡させていただいておりますので、詳細につきましてはご確認いただけましたら幸いです。
今後同様のご迷惑をおかけしないためにも、現地催行会社と共に、サービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム