Reviewed by: Kara
Very interactive day! My kids loved to get to canoe to the next island, and the show was unlike any other show I have seen!
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Friends |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/27 |
Reviewed by: Kara
You will learn sooo much about the history of Hawaii and all the slands that surround it!
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Friends |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/19 |
Reviewed by: Kara
The staff is really friendly! This luau made my families night :)
| Rating: | |
|---|---|
| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/18 |
Reviewed by: トミー
I participated in the 3-star course on the day of the fireworks on Friday. I also signed up for the window-side option and commemorative photos.
The dishes are served in order. I joined after seeing a comment that "the plates were taken away while I was taking pictures of the sunset," but if you time it right, that won't happen.
There was also a comment about the shrimp being watery, but I didn't particularly feel that way.
As the start time for the fireworks approaches, everything starts moving at once, so it's a good idea to get there a bit early. You can't see from behind the Americans. However, the duration is shorter than Japanese fireworks festivals (10-15 minutes?), and since it's from a distance, the impact is somewhat lacking.
As it gets closer to the end, it turns into disco time, with female staff bursting into dance, creating a lively atmosphere.
The instructions mentioned that "the fee does not include tips," so I was prepared for that, but I didn't find the right moment to give one.
Near the exit, you can take commemorative photos with a male and female hula dance pair (free). It became a nice memory.
金曜日の花火がある日に3スターコースに参加しました。窓際オプションと記念写真も申し込みました。
料理が順に運ばれて来ます。事前に「夕陽の写真を撮っている内にお皿が下げられた」というコメントを見て参加しましたが、タイミングを見計らえば、そんなことはありません。
「エビが水っぽい」というコメントもありましたが、特には感じませんでした。
花火は、開始時刻が近くなると一斉に動き始めるので、
少し早めに動くのがコツです。米人の後ろからは見えません。ただ、日本の花火大会より時間は短く(10〜15分?)、遠方からなので迫力は今一歩です。
終わり近くになるとディスコタイムとなり、女性従業員が弾けて踊り、盛り上がりました。
説明書に、「代金にはチップが含まれていない」と書いてあったので、心積もりしていましたが、渡すタイミングがありませんでした。
出口付近で、フラダンスの男女ペアと記念撮影してくれます(無料)。いい思い出になりました。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/11 |
| Activity Date: | 2022/10/07 |
Reviewed by: Michele N.
The dinner and show were a great way to spend time in Hawaii, and I would do this one again! The food was tasty, plentiful, and offered more of a variety of choices than some of the other luaus I’ve attended on the island. Be sure to come hungry! I was thrilled that I could enjoy a welcome mai tai since they had a nonalcoholic option. I thought I was going to have to miss out, but they had me covered, and it didn’t taste like it was only pineapple juice. After the delicious dinner and fun fellowship with other guests, it was time for the show. The transition from the dining area to the show venue was smooth. The staff was so helpful. Shout out to Sheena!
Some of the performers in the show had also attended to us at the luau. It was awesome to see them in their element on stage. They were professional in both settings, and so talented on stage. I felt like I was watching friends perform. I knew the show was about Hawaii over time, but I was pleasantly surprised when “Elvis” came on stage and you also had to bolt me to my seat when “Michael Jackson” appeared. Both performers were believable! The fire dancer was lit! (Pun intended) and the energetic dancers and singers were top notch. Be sure to come with a camera to take lots of pictures with the flash off, of course! You will not be disappointed!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/11 |
| Activity Date: | 2022/10/09 |
Reviewed by: Funtopawty
Captain and her team was awesome! Loved the experience, it’s mainly luck if you wanna see a lot of marine life but the experience itself was so cool! We went with a total of 14 people in my group
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: サクラサク
Elvis and Michael may still be famous in America, but in Japan, they might be considered nostalgic. Even as someone over sixty who loves Western music, I don't really know what Elvis sounds like when he's singing live, so I thought it might be a bit much for younger people. I believe that traditional hula dancing is more representative of Hawaii.
Even though I was in the front row, only a few people in the middle got to shake hands with the singer playing Elvis. When we were leaving, he quickly avoided us when we got close. Why is that?
プレスリーもマイケルも、アメリカではまだ有名なのかもしれないけど、日本だともう懐メロの範疇かな。洋楽大好きな還暦過ぎの私でも、プレスリーなどリアルに歌っているのを知らないので、若い人にはちょっと無理かなと思いました。伝統的なフラダンスだけの方がハワイらしくて良いと思いました。
最前列なのに、プレスリー役の歌手には真ん中の数人のみ握手してもらえず。帰りのお見送りでも、近づくとさっと逃げられました。どうして?
| Rating: | |
|---|---|
| Packages: | VIPワイキキルアウ ビュッフェ & ショー(中央前方のVIP席) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/09 |
Reviewed by: サクラサク
I received two free drink tickets per person. I ordered a drink, but after waiting for many minutes because they were busy, they brought me something without any decorations like flowers. When I tried to use the second ticket, they refused me while speaking rapidly in English. I thought maybe it was already last call and was about to give up when they started taking orders from other guests. I pressed them on why they didn't take my order, but I couldn't understand what they were saying at all. I did receive the ticket, but in the end, they never brought me my drink. It might be due to a staff shortage after COVID, but I think they have the worst staff. Previously, when I participated in a countdown cruise with Five Star, the service was exceptional, but this time, instead of enjoying myself, I felt discriminated against and it made me sad.
フリードリンクチケットを2枚/人もらっていた。チチを注文したが、忙しくて何十分も待ったあげく、花などの飾りもないものが置かれた。二枚めを使おうとすると、英語をまくしたてて、拒否された。もうラストオーダーなのかもと思い、諦めていたら、そのうち、臨席のオーダーを取り始めた。なぜ私のオーダーを受けなかったのかと問い詰めたが、何を言ってるのかさっぱりわからなかった。一応チケットを受け取ったが、結局ドリンクは持ってきてくれなかった。コロナ明けで人手不足なのかもしれないが、最低のスタッフだと思います。以前ファイブスターで、カウントダウンクルーズに参加した時は最高のスタッフのおもてなしだったのに、今回は、楽しめるどころか、差別されて、悲しかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Sam
I would recommend the tour to everyone great view of the city at night.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: TomAzz
First, want to acknowledge our awesome tour guide. His name was Garfield. This guy was full of information and his instructions were spot on. I have so much to say about this day. To me it was a little overwhelming all that we saw in such a short time. Between the Bowfin submarine tour, it's museum, the USS Arizona Memorial was spectacular and awe inspiring. The aviation museum was my favorite since I am an aviation buff. All the planes in various states of repair and some that were riddled with bullet holes was incredible. The Battleship Missouri was quite a sight to see. I wish I returned to spend more time to explore. This day was full of sights and emotion. Worth the price of admission for sure. Thank you again Garfield.
| Rating: | |
|---|---|
| Packages: | Standard Tour: Battleship Missouri, Bowfin Submarine & Aviation Museum |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/13 |
Reviewed by: A Pham
The views were worth it. Didn’t really like the food. Opt out of photo as you will have time to go around the ship and take your own photos free of charge.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Reviewed by: The Arms Family
They say Hawaii is beautiful I totally agree, we had the deluxe package, I wasn’t feeling good and almost canceled wow I’m so glad I didn’t it was amazing, the tour guide was hilarious and sweet, the food was emasculate,you get plenty, there were games to play and tattoos the only thing that was disappointing was my husband ask to take a picture of the beautiful birds next to the water and was told No, but the rest of the people we’re great the singers, and especially the dancers but a huge shout out to the fire show it was worth everything penny that you pay it’s something everyone should see it was my birthday so I got a shout out Thank you so much, I wanted this since I was seven yes old and didn’t get to enjoy it like I wished but I made it thank you all for an awesome day the Arms family
| Rating: | |
|---|---|
| Packages: | Deluxe Package with Table Service Dinner (Front Stage or VIP Royal Box Seating) |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/18 |
Reviewed by: ayano
The rock and hula show was amazing!
It was a very good performance!
It took a while to eat because we had to share a table with a large group.
No one was wearing masks. In fact, hardly anyone wears masks in Hawaii.
Since people are sitting very close together, I wouldn't recommend it for those who are concerned about infections.
It seems that there are not many people who are worried about it in Hawaii.
The food was just okay. The meat was very delicious.
A plan that includes just the hula show might be a good option.
ロック ア フラショーは最高でした!
とてもよいパフォーマンスでした!
食事は大人数の相席でご飯を食べに行くまで時間がかかりました。
マスクをしている人はいません。そもそもハワイでマスクをしてる人はほぼいません。
隣の人と距離がとても近いので感染不安などある方はおすすめできません。
ハワイなので気にしている人は少なさそうです。
食事の内容はまぁまぁという感じです。お肉はとても美味しかったです。
フラショーだけのプランでもよいかもしれません。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/10/04 |
Reviewed by: Aidita
It was great. However it rained all day. We were not prepared for this weather. The rain ponchos they sell were good so that we can walk around to the different islands. The islanders performers were authentic and beautiful. We learned so many things. In general it was a wonderful time experience! The Buffett Had a lot of variety and good service. The quality of the food was ok. Not great. The Ha show was outstanding!!!
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: 4wells4rams
What an enjoyable evening! Beautiful view, nice cuts of meat prepared deliciously, fun entertainment and we met some wonderful people. What a small world, met some folks from a nearby city back home. Strongly encourage you to book a special night- no regrets!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: vanilla
It was my first time back in Hawaii in three years, and my first time participating in this cruise in three years as well. The weather was probably the best I've ever experienced. The ocean seemed to be clearer than before. Wearing masks is optional. If you're concerned, it might be a good idea to bring your own mask and snorkel. Prices have gone up compared to before, but the easy snorkeling off Waikiki and the enjoyable cruising experience are worth it.
3年ぶりのハワイ、3年ぶりのこのクルーズへの参加でした。今までで多分1番のお天気。海がキレイになったような気がします。マスク着用は自由です。気になる方はマイマスク、シュノーケル持参がいいかもしれません。以前と比べて値上がっていますが、ワイキキ沖でのお手軽シュノーケル、気持ちいいクルージングは価値ありです。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/09/28 |
Reviewed by: Karen Coomber
A wonderful day of activities,information and performances, from the moment we were picked up by Roberts Tours to the moment they brought us home we were informed and entertained, we purchased the buffet and Ha: Breath of life package, highly recommend, amazing food and the most amazing, spectacular finale performance, we were left speechless
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2022/10/05 |
| Activity Date: | 2022/10/03 |
Reviewed by: サンフ
I made a VIP reservation and was told I would have the front row seats, but from the photos, it looked like a table seat, and in reality, there were no table seats, just regular seats. If there are changes, I think it should be clearly stated. Moreover, the price difference between VIP and regular reservations is significant, yet the regular seats are just one row behind the VIP ones.
It's really unfair to book based on the photos.
VIPで予約し、一番前の席とのことだったが、写真で見た限り、テーブル席なのに実際はテーブル席などなく、普通の席だった。変更があるならそう書くべきだと思う。しかも、vipと普通の予約で値段が大きく違うのに普通でも席はvipの一つ後ろなだけ。
こちらは写真を見て予約するのに酷すぎる
| Rating: | |
|---|---|
| Packages: | VIPワイキキルアウ ビュッフェ & ショー(中央前方のVIP席) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/25 |
Reviewed by: Bryan Forrest
My wife and I had a great time with Captain and crew. Enjoyed the bay, sandbar, watching sea turtles, and meeting new friends from around the country.
Great burgers and cold drinks were perfect to make this excursion a must book experience on your island vacation.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/30 |
Reviewed by: イッチー
The lobster and the meat were excellent. Of course, the sunset view was also beautiful. We enjoyed a bottle of wine and felt great. The hula dance show and local music performances on the boat were wonderful as well.
ロブスターもお肉も最高。もちろん夕日の沈む景色も。ワインを1本空けていい気持ちでした。船内でのフラダンスショーや地元の歌のパフォーマンスも素晴らしかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/22 |
Reviewed by: Laura
It was just okay. Boarding went quickly and was fairly organized. You weren't too crowded in the dining room, however it was HOT. They need fans. We were sitting on the sunset side on the outside and the sun was in my face the entire meal. Between the sun, heat and movement of the boat I was miserable. I don't normally get seasick, but combined with the extreme heat and lack of breeze I felt like crap. I couldn't wait to get up top where there was a breeze.
The buffet had what was advertised, but it was a minimal selection. In my opinion it left something to be desired, I didn't even eat one plate. The desserts were okay, the fruit was fresh. The wait staff was friendly and efficient.
We did have a spectacular sunset and it is amazing to see from the ship. We missed most of the entertainment because I needed to be up where there was a breeze but people seemed to be enjoying themselves. We went on Friday to see the fireworks. There were so many people topside that we couldn't stand on the side of the ship you needed to be on to watch them. (You want to be on the right side.) We wound up going back to our seats (2nd level) and had a perfect view of the end of the fireworks display. Overall I couldn't wait for the evening to end so I could get off the ship and get into the air conditioning. Personally I would not go again, but as I said a lot of people did seem to be enjoying themselves. I should mention, I'm not overweight, so that is not why I was so hot, they really need fans in those lower areas. Had I not been so miserable because of the heat I may have had a better experience.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/30 |
Reviewed by: Marcella
We went on a Friday for the fireworks. Everything from the food entertainment show and service was over and beyond. Would highly recommend! The sunset was absolutely beautiful.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/30 |
Reviewed by: na◎◎
On the day of the sandbar, unfortunately, we left Waikiki with a feeling of disappointment due to the bad weather, but that feeling was blown away once we got on the boat (*´-`).
I believe there were two boats in total, one filled with Japanese people and the other with foreigners, each departing separately.
The crew member Yukiko was very cheerful and funny, teaching us various things. On the boat ride to the snorkeling area, we followed the directions and were able to see a honu and a manta ray.
Unfortunately, we couldn't see them underwater, but I was very excited to see so many fish.
It was a tour that made me want to participate again next time.
5泊した中でまさかのサンドバーの日だけ生憎の天気に残念な気持ちでワイキキを出発しましたが、そんな気持ちも船に乗れば吹き飛びました(*´-`)
日本人ばかり集めた船が一隻、外国の方で一隻の合計2隻でそれぞれ出発だったと思います。
クルーのゆきこさんはとても明るく面白く、色んなことを教えてくれました。シュノーケリングエリアまでの船で指示通りの方向を見に行くと、ホヌとマンタを見ることができました。
残念ながら水中では見ることはできませんでしたが、沢山の魚にとても興奮しました。
また次も参加したいと思える様なツアーでした。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/09 |
Reviewed by: アロハマハロ
The excitement from the bus ride, the atmosphere at the venue, the sunset, the events, the food, and the wonderful show. I definitely want to go again.
行きのバスから盛り上がり、現地の雰囲気、サンセット、イベント、食事、そしてショーの素晴らしさ。
絶対また行きたいです。
| Rating: | |
|---|---|
| Packages: | 基本プラン(サイド席) |
| Attended as: | Friends |
| Posted on: | 2022/10/01 |
| Activity Date: | 2022/09/08 |
Reviewed by: frederica
I was a bit suspicious of the overwhelmingly positive reviews, but it was truly amazing. The weather was clear on the day, and the sea looked even more beautiful. There were about equal numbers of Japanese and English speakers on board. With a Japanese guide present, those who don't understand English can feel at ease. At the sandbar, they set up a beach volleyball court, which everyone enjoyed regardless of nationality. The BBQ hamburger for lunch had freshly grilled patties that were very juicy. After that, we saw many sea turtles during the sea turtle watching, and I even had the chance to swim with a manta ray while snorkeling. (It's said that encountering sea turtles and manta rays on the coral reef is quite rare.) Overall, I was very satisfied. However, please make sure to apply sunscreen thoroughly, even on the backs of your knees. You will regret it otherwise.
最高レビューばかりで若干サクラを疑ってましたが本当に最高でした。
当日は快晴で、海が一層綺麗でした。
日本人と英語スピーカーと乗船は半々くらいでした。
日本人のガイドさんもいたため、英語がわからない方でも安心です。
サンドバーではビーチバレーコートを設置してくれ、国籍とわずで楽しめました。
お昼のBBQハンバーガーは焼きたてのパテがとてもジューシーでした。
その後海亀ウォッチは沢山の海亀が見れ、
シュノーケリングでは偶然マンタと泳ぐこともできました。(珊瑚礁での海亀やマンタとの遭遇かなりレアだそうです)
全てを通して大満足です。
ただし日焼け止めは膝裏までしっかり塗ってください。痛い目を見ます。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2022/09/30 |
| Activity Date: | 2022/09/28 |
Reviewed by: Yes to Hawaii
So fun! This is one of my favorite boats. I liked that it had a covered cabin area for those who wanted to get out of the sun for a bit. The start time mid-morning was great to have a bit of a sleep-in. We headed out to Turtle Canyon, about 5-10 minutes sail from the shoreline. The snorkel gear and fins were good quality and we saw TONS of turtles!! After snorkeling for about an hour, the crew sailed the Waikiki coastline to Diamond Head and we had lunch while we sailed. This one also comes with 2 drinks. The boat was pretty spacious so we had room to move around. Overall, great experiences & great crew!!
| Rating: | |
|---|---|
| Packages: | Premium Package: Morning Turtle Snorkel with Lunch |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/02/20 |
Reviewed by: Yes to Hawaii
Yes, it's early. But, we LOVED the early sail. Less boats on the water and calmer ocean conditions. If you're looking for a unique cultural experience, this is it. We did the morning cruise and were the only 2 guests on the boat which was really cool. The boat limits capacity to 6-guests. As a local resident, I really liked how the two main hosts of the cultural experience and the Captain were Kamehameha graduates. This boat also offers midday cruises and sunset. Overall, the morning sail was calm and one of the truly unique sails here on Oahu.
| Rating: | |
|---|---|
| Packages: | Morning Sail |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/26 |
Reviewed by: Yes to Hawaii
Great way to see a lot in 1 day! We flew over from Oahu to Big Island and spent the entire day learning about Volcanoes National Park. Akaka Falls was gorgeous too!
We did the land tour and helicopter combo. Unfortunately, the helicopter tour cancelled because of weather. We joined the rest of the group who was doing the land-only option and saw a few really cool spots including Liliuokalani Gardens and other parts of Hilo town. I wore comfortable shoes (running shoes) and am glad I did because we did quite a bit of walking.
| Rating: | |
|---|---|
| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/29 |
Reviewed by: Yes to Hawaii
Tasty buffet dinner! The food was DELICIOUS. I really liked the variety of food - and dessert options! While I'm not vegetarian, I did notice there were a few vegetarian options - including the fried rice (my favorite). There was some hula dancing for the first part of the dinner and we could join in for hula lessons. I liked that this was an outdoor dinner BUT there was a covered tent above us in case of any rain.
And, it did end up raining. Lucky for us, the covered tent kept us nice and dry. Then, we headed inside to the indoor theater where we saw the Vegas-style impersonators for Elvis, Michael Jackson, and a local performer.
| Rating: | |
|---|---|
| Packages: | Luau Buffet Package: One Welcome Drink & Rock-A-Hula Show Premier Seating |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/07/06 |
Reviewed by: Yes to Hawaii
I had tried to go on this tour previously for the flight school but it cancelled. This time, we opted for the scenic flight. The experience was pretty cool - and really immersive especially if you have an interest in aviation.
It was really rainy and we had called a couple times on the way to the airport to see if the flight was going out. The cloud cover was pretty low on the northeast side so a lot of the mountain view was obstructed. Overall, pretty cool tour but wish the weather cooperated with us!
Would go again for the flight school option!
| Rating: | |
|---|---|
| Packages: | Circle Island Expedition [60min] |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/07/08 |
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私たちは、クルーズに対するあなたの失望に非常に申し訳なく思っています。
私たちは社内で確認し、改善のための措置を講じました。
私たちは、あなたが望む場合に送信できる詳細を含むVeltraとのフォローアップを行いました。
改めて、あなたの失望した体験に心からお詫び申し上げ、将来再度チャンスをいただけることを願っています。
ありがとうございます。
We are extremely sorry for your disappointment of our cruise.
We have followed internally and took action to improve.
We have followed up with Veltra with more details which can be sent to you if you wish.
Again we sincerely apologize for your disappointed experience and hope you will give us another chance in the future.
Thank you.