Reviewed by: サクラサク
I received two free drink tickets per person. I ordered a drink, but after waiting for many minutes because they were busy, they brought me something without any decorations like flowers. When I tried to use the second ticket, they refused me while speaking rapidly in English. I thought maybe it was already last call and was about to give up when they started taking orders from other guests. I pressed them on why they didn't take my order, but I couldn't understand what they were saying at all. I did receive the ticket, but in the end, they never brought me my drink. It might be due to a staff shortage after COVID, but I think they have the worst staff. Previously, when I participated in a countdown cruise with Five Star, the service was exceptional, but this time, instead of enjoying myself, I felt discriminated against and it made me sad.
フリードリンクチケットを2枚/人もらっていた。チチを注文したが、忙しくて何十分も待ったあげく、花などの飾りもないものが置かれた。二枚めを使おうとすると、英語をまくしたてて、拒否された。もうラストオーダーなのかもと思い、諦めていたら、そのうち、臨席のオーダーを取り始めた。なぜ私のオーダーを受けなかったのかと問い詰めたが、何を言ってるのかさっぱりわからなかった。一応チケットを受け取ったが、結局ドリンクは持ってきてくれなかった。コロナ明けで人手不足なのかもしれないが、最低のスタッフだと思います。以前ファイブスターで、カウントダウンクルーズに参加した時は最高のスタッフのおもてなしだったのに、今回は、楽しめるどころか、差別されて、悲しかったです。
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| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: みっちーママ
The weather was great, and it was the best sailing experience. I was able to take a lot of wonderful photos. However, mineral water was not provided.
お天気にも恵まれサイコーのセーリングでした。
ステキな写真もたくさん撮れました。。ただ、ミネラルウォーターは配られませんでしたよ
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/09 |
Reviewed by: Sam
I would recommend the tour to everyone great view of the city at night.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Yvilla
The crew makes it a fun experience. Fun and the views are espectacular! I highly recommend pink
| Rating: | |
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| Packages: | Sunset Cruise & Ocean Swim Package |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Jaci A
We had a wonderful sunset cruise. A very low-key and relaxing way to view the sunset and beautiful landscape. Captain and family are friendly and kind and make the experience even more enjoyable.
| Rating: | |
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| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Friends |
| Posted on: | 2022/10/09 |
| Activity Date: | 2022/10/08 |
Reviewed by: Candy M.
We had a blast. The crew was amazing, the drinks were flowing, and the music made it so fun. This was the best way to start our vacation! Would definitely do it again.
| Rating: | |
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| Packages: | Afternoon Happy Hour Sail |
| Attended as: | Friends |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/10/06 |
Reviewed by: Natasha
Had a great time, will definitely do this catamaran cruise again!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/16 |
Reviewed by: A Pham
The views were worth it. Didn’t really like the food. Opt out of photo as you will have time to go around the ship and take your own photos free of charge.
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Reviewed by: weaselboys
This is an inexpensive booze cruise with Beer and Mai Tai's.
Just a short trip straight out and back.
Crew were excellent at getting drinks, taking pics or whatever you needed.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/16 |
Reviewed by: Janet
We saw lots of green turtles as well as a variety of fish. The staff on board were excellent, making sure that everyone was enjoying the experience. I will go on this tour again when I come back to Waikiki.
| Rating: | |
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| Packages: | Morning Snorkel Cruise (8:30 AM) |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/07 |
| Activity Date: | 2022/10/05 |
Reviewed by: 4wells4rams
What an enjoyable evening! Beautiful view, nice cuts of meat prepared deliciously, fun entertainment and we met some wonderful people. What a small world, met some folks from a nearby city back home. Strongly encourage you to book a special night- no regrets!
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| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: vanilla
This is my third time participating. The fireworks themselves are short, so I think it's better to approach it with the mindset that you can see the fireworks during the night cruising. They anchor the boat so that you can see the fireworks from any seat. The staff is always friendly and enjoyable. The view of the fireworks from the sea along with the night scenery of Waikiki... I think it's a great value.
今回3回目の参加です。花火そのものは短いのであくまでナイトクルージングに花火が見られる、という気持ちでいた方良いと思います。どこの席に座っても花火が見えるように停泊してくれます。スタッフもいつも楽しく感じよく。海から眺める花火とワイキキの夜景・・・ お値打ちだと思います。
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| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/09/30 |
Reviewed by: vanilla
It was my first time back in Hawaii in three years, and my first time participating in this cruise in three years as well. The weather was probably the best I've ever experienced. The ocean seemed to be clearer than before. Wearing masks is optional. If you're concerned, it might be a good idea to bring your own mask and snorkel. Prices have gone up compared to before, but the easy snorkeling off Waikiki and the enjoyable cruising experience are worth it.
3年ぶりのハワイ、3年ぶりのこのクルーズへの参加でした。今までで多分1番のお天気。海がキレイになったような気がします。マスク着用は自由です。気になる方はマイマスク、シュノーケル持参がいいかもしれません。以前と比べて値上がっていますが、ワイキキ沖でのお手軽シュノーケル、気持ちいいクルージングは価値ありです。
| Rating: | |
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| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/09/28 |
Reviewed by: Liz M.
Staff was so nice and welcoming, great vibe on the boat. Staff walked around checked in with everyone and offered to take pictures. We had a great time and would definitely book again.
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/09/26 |
Reviewed by: Melinda T
Was an excellent cruise with theee lovely, fantastic crew members (they were excellent with my older mother too). Boom net was fun, we saw a pod of dolphins and caught a great wave back into the beach. Lots of fun and excellent value for money. Would highly recommend!
| Rating: | |
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| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Families |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: Saby
We had a great time, the crew was amazing and had us all laughing. They made us feel complete even with having kids because we were the only ones with kids. We will definitely recommend this sunset cruise and I know will definitely be do this again!l
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2022/10/05 |
| Activity Date: | 2022/10/02 |
Reviewed by: どら猫
Even though it was cloudy, I could see a bit of the sunset and Diamond Head with a rainbow over it. It was amazing along with the flowing music!
曇りでも、サンセットは少し見え、虹がかかるダイアモンドヘッドも見えた。流れる音楽とともに最高でした!
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2022/10/05 |
| Activity Date: | 2022/10/02 |
Reviewed by: イッチー
The lobster and the meat were excellent. Of course, the sunset view was also beautiful. We enjoyed a bottle of wine and felt great. The hula dance show and local music performances on the boat were wonderful as well.
ロブスターもお肉も最高。もちろん夕日の沈む景色も。ワインを1本空けていい気持ちでした。船内でのフラダンスショーや地元の歌のパフォーマンスも素晴らしかったです。
| Rating: | |
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| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/22 |
Reviewed by: Laura
It was just okay. Boarding went quickly and was fairly organized. You weren't too crowded in the dining room, however it was HOT. They need fans. We were sitting on the sunset side on the outside and the sun was in my face the entire meal. Between the sun, heat and movement of the boat I was miserable. I don't normally get seasick, but combined with the extreme heat and lack of breeze I felt like crap. I couldn't wait to get up top where there was a breeze.
The buffet had what was advertised, but it was a minimal selection. In my opinion it left something to be desired, I didn't even eat one plate. The desserts were okay, the fruit was fresh. The wait staff was friendly and efficient.
We did have a spectacular sunset and it is amazing to see from the ship. We missed most of the entertainment because I needed to be up where there was a breeze but people seemed to be enjoying themselves. We went on Friday to see the fireworks. There were so many people topside that we couldn't stand on the side of the ship you needed to be on to watch them. (You want to be on the right side.) We wound up going back to our seats (2nd level) and had a perfect view of the end of the fireworks display. Overall I couldn't wait for the evening to end so I could get off the ship and get into the air conditioning. Personally I would not go again, but as I said a lot of people did seem to be enjoying themselves. I should mention, I'm not overweight, so that is not why I was so hot, they really need fans in those lower areas. Had I not been so miserable because of the heat I may have had a better experience.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/30 |
Reviewed by: Marcella
We went on a Friday for the fireworks. Everything from the food entertainment show and service was over and beyond. Would highly recommend! The sunset was absolutely beautiful.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/30 |
Reviewed by: norimaki
We were enjoying a lively cruise with the captain's MC and the people around us, but as the sun began to set, the atmosphere turned quietly romantic.
As the sun sank lower, we thought we saw a large airship rising in the east, but it turned out to be a giant full moon. At that moment, a couple appeared to propose with a ring, and the excitement on the ship reached a peak.
In the end, the evening was capped off with a small fireworks display, reminiscent of bidding farewell to summer.
船長のMCのもと周りの人達とワイワイ言いながらクルージングを楽しんでいましたが、やがて日が暮れてくるとしんみりロマンチックな雰囲気に。
さらに、日が沈んでいくにつれ、東に大きな飛行船が上がってきた?と思ったら、それは巨大な満月でした。
そこで、指輪を差し出して結婚を申し込みするカップルも現れ、船内は大盛り上り。
最後は、ゆく夏を惜しむがごとき小さめの花火で締め括られました。
| Rating: | |
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| Packages: | 【2023年10月26日まで】ケアロハ号 |
| Attended as: | Couples |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/09 |
Reviewed by: Happy Customer
One of my most favorite adventures in Honolulu. Beautiful sunset, spinner dolphins, and turtles. The staff is great helped with everyone get on and off the boat., They asked it they could take photos for us. Answered all questions.
I would highly recommend.
| Rating: | |
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| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Couples |
| Posted on: | 2022/09/30 |
| Activity Date: | 2022/09/28 |
Reviewed by: Elizabeth
It was so much fun and the captain and crew were amazing, definitely made the cruise a lot more fun! The sunset was beautiful and romantic since I went with my husband on our honeymoon.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/09/27 |
Reviewed by: Yes to Hawaii
So fun! This is one of my favorite boats. I liked that it had a covered cabin area for those who wanted to get out of the sun for a bit. The start time mid-morning was great to have a bit of a sleep-in. We headed out to Turtle Canyon, about 5-10 minutes sail from the shoreline. The snorkel gear and fins were good quality and we saw TONS of turtles!! After snorkeling for about an hour, the crew sailed the Waikiki coastline to Diamond Head and we had lunch while we sailed. This one also comes with 2 drinks. The boat was pretty spacious so we had room to move around. Overall, great experiences & great crew!!
| Rating: | |
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| Packages: | Premium Package: Morning Turtle Snorkel with Lunch |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/02/20 |
Reviewed by: Yes to Hawaii
100ft underwater. We saw turtles, fish, sunken ships, and sunken planes! Visibility on the day we went was crystal clear and we took tons of photos. I went with my good friend and she brought her 4-year-old. He absolutely loved it!! One thing though, the shuttle boat from shore to the submarine drop zone can be really windy. I packed a jacket which the kiddo was glad that I need since it got a little breezy. Once we were in the submarine, it's fully air-conditioned so I'd have a light jacket if you get cold easily.
Aloha !
Mahalo for your 5-star review! We are happy to hear you enjoyed your recent experience with us, aboard the Atlantis Submarine, from the shuttle boat ride to the deep-sea exploration. We love hearing from our guests and are thrilled to know you had a fantastic submarine adventure! Thank you very much for sharing your valuable feedback and recommendation.
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).
| Rating: | |
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| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/19 |
Reviewed by: Yes to Hawaii
Yes, it's early. But, we LOVED the early sail. Less boats on the water and calmer ocean conditions. If you're looking for a unique cultural experience, this is it. We did the morning cruise and were the only 2 guests on the boat which was really cool. The boat limits capacity to 6-guests. As a local resident, I really liked how the two main hosts of the cultural experience and the Captain were Kamehameha graduates. This boat also offers midday cruises and sunset. Overall, the morning sail was calm and one of the truly unique sails here on Oahu.
| Rating: | |
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| Packages: | Morning Sail |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/26 |
Reviewed by: Yes to Hawaii
LOVED this catamaran! I had been on this same catamaran previously for their Turtle Canyon snorkel cruise so I knew I would like the boat. I liked that the boat check-in was here in Waikiki at the Hilton Village making it super convenient. This saves some transit time from going to some of the farther harbors (i.e. Kewalo Basin Harbor, Honolulu Harbor, etc.). We spent the best day just hanging out at the beach then just walked over to the Port Hilton kiosk to check-in.
I also liked the later departure time than most other sunset cruises so we could have a full beach day and still have time to hop on the catamaran. The dinner was a smaller portion prepackaged & more like appetizers than a full-on dinner. The drinks were tasty & buying more beyond the 2 included was $2/each - not a bad bargain. Since we were on the Hilton's pier, we were super close to the fireworks and were coming into the Port Hilton just as the fireworks were going off.
If you get cold easily, I would recommend packing a windbreaker or light sweater. It doesn't get cold here but it does get VERY BREEZY on the water at night once the sun goes down. I had a super light windbreaker which I didn't actually have to even use until about 1.5 hours into the cruise.
Overall, great cruise! So much fun!
| Rating: | |
|---|---|
| Packages: | Sunset & Fireworks Cruise |
| Attended as: | Friends |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/07/22 |
Reviewed by: Matt
The staff was extremely friendly and personable. The boat ride was amazing, I would definitely do it again!
| Rating: | |
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| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/09/27 |
Reviewed by: L.S. Yamanaka
I took my niece on this snorkel sail, and we both had a fantastic time. The captain and crew are so friendly, and we great about making sure we were both safe and comfortable in the water. Not only were there lots of fish at the snorkel spot, but we saw a bunch of turtles as well. The crew is also really good about making sure we didn't get too close to them, but also pointed out the turtles when they would come to the surface. The snacks they provided were greatly appreciated after over an hour of swimming and snorkeling, and I loved that they turned off the motor on the way back to the harbor so we could actually sail with just the sound of the ocean and wind. 10/10 would recommend!
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2022/09/29 |
Reviewed by: Russ Toler
Excellent tour. Guide was funny and knowledgeable. I highly endorse rhe tour.
Aloha Ross !
Mahalo for your 5-star review! We are happy to hear you enjoyed your recent experience with us, aboard the Atlantis Submarine, from the shuttle boat ride to the deep-sea exploration. We love hearing from our guests and are thrilled to know you had a fantastic submarine adventure! Thank you very much for sharing your valuable feedback and recommendation.
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families |
| Posted on: | 2022/09/27 |
| Activity Date: | 2022/09/25 |
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私たちは、クルーズに対するあなたの失望に非常に申し訳なく思っています。
私たちは社内で確認し、改善のための措置を講じました。
私たちは、あなたが望む場合に送信できる詳細を含むVeltraとのフォローアップを行いました。
改めて、あなたの失望した体験に心からお詫び申し上げ、将来再度チャンスをいただけることを願っています。
ありがとうございます。
We are extremely sorry for your disappointment of our cruise.
We have followed internally and took action to improve.
We have followed up with Veltra with more details which can be sent to you if you wish.
Again we sincerely apologize for your disappointed experience and hope you will give us another chance in the future.
Thank you.