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All Reviews for Waikiki Boat & Sailing Cruises in Oahu

Overall Rating

4.45 4.45 / 5

Reviews

6633 reviews

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

小さい ちっちゃ

Reviewed by: マモまり

It was different from the image; I could barely see something that looked like a whale in the distance. I probably won't go again. It's a shame.

イメージと違い遠くにクジラらしきものが
なんとか見える感じでした
もう行くことはないでしょう
残念です

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Packages: <午後プラン>ランチビュッフェ付き
Attended as: Families with Young Children
Posted on: 2016/01/02
Activity Date: 2016/01/01

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Catamaran sunset cruise is awesome!

Reviewed by: Chen family

It is better than expected, it was wonderful. Thank you.

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Packages: Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet
Attended as: Families with Young Children
Posted on: 2016/01/01
Activity Date: 2015/12/29

ウミガメシュノーケリング ホロカイ・カタマラン号 高確率でウミガメに会えるタートルキャニオンへ!ソフトドリンク&スナック付き<3時間/英語/ワイキキホテル発>

Seasickness 船酔い

Reviewed by: hayashi

We participated as a couple. As soon as we exited the hotel and reached the beach, we saw the boat, so we arrived without any confusion. There were about 20 participants that day, but we were the only Japanese people.

The weather was nice, and it was great that we got to see sea turtles. However, during snorkeling, there was an incident where my wife's life jacket lost air. Since she couldn't swim, she was quite panicked. I waved to the guide on the boat, but they just smiled and waved back, thinking it was a simple greeting, and didn’t come to help. When I shouted "Help" loudly, a guide swimming nearby brought a float, and we managed to resolve the situation. Perhaps there was an explanation on how to call for help during the initial English guidance.

When we got back on the boat, I found that my life jacket was also about 70% deflated. I had checked how to inflate it and how to maintain the valve with the guide, so the equipment itself might have been faulty.

After snorkeling, we cruised towards Diamond Head. The waves were quite big, and I ended up feeling sick. When I asked the guide where the restroom was because I thought I might throw up, I was told, "Don't throw up in the restroom," so I had to hold it in. Eventually, I couldn't hold it anymore and ended up using a plastic bag.

There were other guests who also felt sick, but after applying lavender essential oil, they received a bucket that said "Let's Do It" and were encouraged with "Let's Do it." There were several people who were rescued from near drowning and others who felt unwell, but they were all Asian. The Western guests seemed to be having a great time, drinking alcohol on the boat. It might be a tour more suited for Westerners (laughs).

夫婦二人で参加しました。
ホテルからビーチに出るとすぐに船が見えたため、迷うことなく到着。当日は20人ほど参加していましたが、日本人は私たち二人だけでした。
天気が良く、ウミガメにも会えた点は良かったです。
しかし、シュノーケリング中、妻の救命胴衣から空気が抜けるハプニングが発生。妻は泳げなかったのでかなり焦りました。船にいるガイドに手を振ったのですが、単なるコミュニケーションと思ったのかニコニコ手を振りかえしてくるだけで助けてもらえず。「Help」と大きな声を上げたところ近くで泳いでいたガイドさんが浮き輪を持ってきて来てくれて事なきを得ました。もしかしたら、最初の英語のガイダンスのところで助けの呼び方などの説明があったのかもしれません。船に上がると私の救命胴衣も7割ほど空気が抜けていました。空気の入れ方、弁の保持の仕方等はガイドさんにチェックしてもらい実施していたので道具自体が良くなかったのかもしれません。
シュノーケリング後はダイヤモンドヘッドの方などをクルージング。結構波が大きく、今度は私の気分が悪くなってしまいました。トイレで吐こうと思いガイドさんにトイレの場所を聞くと、「トイレでは吐くな」と言われ我慢することに。その後、とうとう我慢ができずにビニール袋に戻しました。
他のお客さんも気分が悪くなった人はいましたが、ラベンダーのアロマオイルを塗られた後、「Let's Do It」と書かれたバケツをもらい、「Let's Do it」と言われていました。
溺れかかって助けられた人、気分の悪くなった人は複数人いましたが全てアジア人。西洋人は船上でお酒をがぶがぶ飲みとても楽しそうでした。西洋人向きのツアーなのかもしれません(笑)

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Packages: 【期間限定!】基本プラン
Attended as: Couples
Posted on: 2015/12/30
Activity Date: 2015/12/25

Waikiki Submarine Tour - Descend to 100ft, See Shipwrecks & Sunken Airplanes

Loads of fun

Reviewed by: Milton

We had an absolutely amazing venture and would definitely recommend this for anyone upgrade to the premium sub it's worth the extra money

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Attended as: Couples
Posted on: 2015/12/29
Activity Date: 2015/12/28

Star of Honolulu Dinner Cruise - Luxury Top Deck Sunset Dining Experience & Live Entertainment

Stellar service!!!

Reviewed by: Milton

This was my sixth dinner cruise out of Waikiki I will have to say that this was exceptional and far exceeded my expectations the staff was wonderful our waiter was just absolutely amazing she did a great job and the food was very good service went well entertainment was nice and all in all it was a beautiful cruise

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Packages: Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment
Attended as: Couples
Posted on: 2015/12/29
Activity Date: 2015/12/26

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Great fun

Reviewed by: Katie

Great time had by all, we went on Christmas Day, highly recommend to all, friendly and fun staff

  • Sunset

  • Cruise

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Packages: Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet
Attended as: Families
Posted on: 2015/12/28
Activity Date: 2015/12/25

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

False advertising 宣伝に偽り

Reviewed by: ナイちゃん

I participated in whale watching with high expectations. The main reason I chose this was because it mentioned there would be Japanese commentary. However, when I actually participated, there was no Japanese commentary at all. It was incomprehensible; I searched for where the Japanese commentary was supposed to be in the catalog, but I couldn't find it.

期待してホエールウォッチングに参加しました。
選んだ最大の理由は、日本語解説があるとあったからです。
ところが、いざ参加してみますと、日本語解説一切なしでした。
意味不明、どこが日本語解説なのか、カタログなのか探しましたが、わかりませんでした。

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Packages: おすすめプラン
Attended as: Couples
Posted on: 2015/12/27
Activity Date: 2015/12/24

サンセットセーリング マイタイ・カタマラン号 ビールやシャンパン、カクテルなどオープンバーで飲み放題!金曜日限定の花火観賞プランあり<シェラトン・ワイキキ発>

It's worth riding! 乗る価値ありです!

Reviewed by: のりこ

The sunset was absolutely beautiful! There were only my husband and I, along with one elderly parent-child pair, and the atmosphere was great with lively English-speaking guests! The staff didn't speak Japanese, but my husband and I, who can't speak any English at all, had no particular problems.
For those who will be boarding in the future, please note that a jacket is essential! I boarded on December 20, and it was very windy that day, so it got cold once we went offshore. It was also quite rocky! I'm not sure if there are restrooms available, but considering it's cold and you'll be drinking alcohol, please keep the restroom situation in mind when boarding.

夕日がとっても綺麗でした!日本人は私達夫婦とあと一組の年配親子だけで、ノリのよい英語圏の方ばかりでそれがまた雰囲気がよかったです!スタッフは日本語は通じませんでしたが、英語が全く話せない私達夫婦でしたが特に問題はなかったです。
これから乗る方に注意してもらうことは、上着は必須です!12月20日に乗ったのですが、この日はとっても風が強くて沖合に出ると寒かったです。そしてとっても揺れました!あとお手洗いが有るのか無いのかわからないですが、寒いしお酒も飲むのでお手洗いの事も考慮して乗船して下さい。

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Packages: サンセットセーリング
Attended as: Couples
Posted on: 2015/12/26
Activity Date: 2015/12/20

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Had a lot of fun

Reviewed by: Simon

We made our own fun. I had to drive, so no alcool for me, but the gf got drunk with their delicious cocktail and champagne. It was friday, so we stayed on the waikiki beach waiting in line for the beach restaurant ShoreBird, watching the fireworks and coming inside to grill our own fosh afterward. It was a great night. I recommend going on a friday. We wanted to go to Chinatown after, for the first friday of the month (they have a celebration) but we got lost, and it was too late. But the sunset sail itself was great. Not many seats, so we just sat on the floor.

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Packages: Now Available! Sunset Cocktail Sail
Attended as: Couples
Posted on: 2015/12/26
Activity Date: 2015/12/04

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

I signed up with meals included, but... 食事つきで申し込んだのに・・・

Reviewed by: シルバーファミリー

When we arrived at the port and were about to board, despite having signed up for a meal (showing the smartphone screen of the reservation), we were told that there was no such notification. After confirming with VELTRA over the phone at the counter, it turned out there was a communication error with the operating company after about 10 minutes of investigation. I'm glad it was resolved, but with the departure time approaching, I felt anxious in a foreign place where I struggled with the language. The whale watching was good; although the wind was strong, we were able to see the tails a few times. The meal was also delicious.

港に着いてさあ乗船となった時、食事つきで申し込んだにもかかわらず(申し込みのスマホの画面を提示)、そのような連絡が来てないとのこと。カウンターでVELTRAに電話で確認したところ、10分程調べてもらった結果、運航会社への連絡ミスとわかりました。解決したので良かったですが、出航時間も迫り、言葉の不自由な旅行先で不安になりました。ホエールウォッチングは風が強かったものの、何回か尾びれも見えました。食事も美味しかったです。

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Packages: <午後プラン>ランチビュッフェ付き
Attended as: Couples
Posted on: 2015/12/25
Activity Date: 2015/12/20

Captain Tiger's Waikiki Daytime and Sunset Bottom Fishing Cruise [Closed]

Sunset fishing

Reviewed by: David

The captain and deckhand were very friendly and knowledgable. Very easy going feeling. It was beautiful to see the sunset and the lights come on throughout the city. If you're looking to catch monster sized fish, this isn't for you, but we caught a lot of pretty and tasty fish that were grilled up on the ship and also got to take some home. A lot of fun all around and deliciously rewarding!

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Packages: Sunset Fishing Cruise
Attended as: Solo Travelers
Posted on: 2015/12/24
Activity Date: 2015/12/21

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

I was able to see whales, but... クジラは見れましたが

Reviewed by: 仕事のついで

I was told that breakfast was not allowed on this course. It wasn't particularly extravagant, so I don't think it was a waste, but the sign was misleading.

このコースでは朝食を食べてはいけないと言われました。別に豪勢な料理でも無かったので勿体無いとは思いませんが、看板に偽りありでした。

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Packages: <午前プラン>朝食付き
Attended as: Solo Travelers
Posted on: 2015/12/20
Activity Date: 2015/12/20

Waikiki Submarine Tour - Descend to 100ft, See Shipwrecks & Sunken Airplanes

Submarine tour

Reviewed by: Rich

We had a great time on the submarine! Our guide was the best.

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Packages: Premium Submarine Tour (Larger Window)
Attended as: Couples
Posted on: 2015/12/19
Activity Date: 2015/12/13

Star of Honolulu Sunset Dinner Cruise – 5-Course Steak & Lobster Menu, Polynesian Show & Live Music

Lovely Sunset

Reviewed by: Cool Arrow

Had a great time. Good food (and lots of it) and meeting new people is always fun. It was an intimate setting with a with a friendly and attentive staff. The performers were great; performing dances from the various Polynesian cultures. The view of the city lights from the ship was beautiful as was the sunset. Definitely recommend this dinner cruise for first timers and using the transportation that is offered.

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Attended as: Couples
Posted on: 2015/12/19
Activity Date: 2015/11/27

1-Hour Waikiki Fireworks Sail Cruise with Drinks Included - Holokai Catamaran

Catamaran Fireworks Sail from Waikiki Beach

Reviewed by: Allison

This was an awesome adventure. We had 8 people in our group and the crew was so courteous and accommodating in helping our 82 year old Mom to get on and off the catamaran. The Fireworks Friday Sail is a must if visiting Honolulu. We enjoyed and will definitely do this activity again when we visit. Everything was just perfect. Thanks.

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Packages: Friday Fireworks Sail
Attended as: Families
Posted on: 2015/12/14
Activity Date: 2015/12/04

サンセット・ディナーセーリング スピリット・オブ・アロハ号 <金曜日限定/ヒルトン・ハワイアン・ビレッジ発>

Fireworks 花火

Reviewed by: ぷーさん

The sunset before boarding the ship was also moving. I ended up getting seasick, which made it impossible for my girlfriend to enjoy the fireworks. I'm sorry, as the fireworks must have been amazing.

船に乗る前の夕日も感動です。船酔いをしてしまい彼女に花火どころではない状況を作らせてしまいました。花火は最高だったはずなのにごめんなさい。

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Packages: 通常プラン(2017年12月31日までのご予約)
Attended as: Couples
Posted on: 2015/12/14
Activity Date: 2015/12/11

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Meal after Holokai Catarman Sunset Cruise

Reviewed by: Troy

Nice bar and restaurant. Buffet salad bar with hot items, grill your own meat or seafood. Fun activity.

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Attended as: Couples
Posted on: 2015/12/14
Activity Date: 2015/12/06

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Great activity

Reviewed by: Troy

Beautiful night, great ride, well organized, good booze and tunes.

A must to do if staying in Waikiki

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Packages: Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet
Attended as: Couples
Posted on: 2015/12/14
Activity Date: 2015/12/06

サンセットセーリング ホロカイ・カタマラン号 オープンバーでの飲み放題付き!金曜日は大人限定でゆったりクルーズ<ワイキキ発>

I rode the Holokai Catamaran! ホロカイ・カタマラン号乗りました!。

Reviewed by: おったん。

On November 13, 2015, I took my first ride on the Holokai Catamaran. I actually wanted to book the dinner cruise I used last time, but it was fully booked, so I signed up for this plan instead. In the end, I think it was a good choice.

The meeting place was Waikiki Beach, so I could walk there from my hotel, the Hyatt Regency. I changed into clothes that I didn't mind getting wet and headed out. However, there are two "Outrigger" locations on Waikiki Beach, which unexpectedly made me a bit anxious.

That said, I arrived at the meeting place safely and was able to participate. We set sail at 5 PM and enjoyed a sunset cruise while sipping cocktails and beer.

There was no guidance in Japanese, so I spent some time observing, but I quickly got used to it and enjoyed 3 to 4 cocktails while swaying with the waves. The boat was small, so everyone around me quickly became friendly, but unfortunately, a bit of English proficiency is necessary here.

We encountered a light rain along the way, but there was no place to escape, so I just had fun with the other foreigners around me. After that, a rainbow appeared over Waikiki, which felt like a great bonus. The sense of connection with nature on a small yacht, which you can't experience on a dinner cruise, was truly the best.

I was worried about the restroom situation, but it wasn't as bad as I had feared, which was a relief. Well, I think it's best not to have to go at all, but... this is just my personal opinion.

If I get the chance to go to Hawaii again, I would love to sign up for this again. Thank you!

2015年11月13日、ホロカイ・カタマラン号に初めて乗りました。
ホントは前回利用したディナークルーズを申し込もうと思ったけど、
満員だったため、こちらのプランに申し込みました。
結果としてはこちらにして、良かったと思います。

集合場所はワイキキビーチだったので、投宿先のハイアットリージェンシーからも
徒歩で行け、一旦ホテルで濡れても構わない格好に着替え、向かいました。
ただ集合場所の『アウトリガー』はワイキキビーチに2ヶ所あり、
想定外に焦ってしまいました。

とは言うものの、無事に集合場所へ辿り着き、参加できました。
5時に出航してカクテルやビールを飲みながら、サンセットクルーズを
満喫できました。

日本語でのガイダンスがなく、少し様子を見ながら、過ごしていましたが
すぐに慣れ、波に揺られながら、カクテルを3~4杯いただきました。
狭い船内なので、周囲では直ぐに打ち解けた様子でしたが、
ここは悲しいかな、多少の英語力が必要です。

途中で軽く雨にも当たられましたが、逃れる場所もなく、
ただただ周囲の外国人と一緒にはしゃぎ回ってました。
でもその後はワイキキの街に虹がかかり、お得感満載でした。
ディナークルーズでは味わえない、小さなヨットでの自然との一体感は、
やっぱり最高です。

危惧していたトイレも、覚悟したほどではなく、安心しました。
まぁ行かないに越したことは無いと思いますが、
…まぁこれは個人的な感想なので。

もしまたハワイへ行けるなら、また申し込みたいと思います。
ありがとうございました。


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Attended as: Couples
Posted on: 2015/12/13

Makani Catamaran Day Sail on Oahu - Waikiki & Diamond Head Cruise with Full Bar and Transportation

A great sail !

Reviewed by: Gail pinson

Great crew, nice boat, a great ride down Waikiki beach, beautiful views, smooth sail in and out. Pictures everywhere you turn, recommend this to anyone looking to take some really cool pictures. Relax and enjoy the ride.

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Packages: 2018 Afternoon Fun in the Sun Sail
Attended as: Couples
Posted on: 2015/12/12
Activity Date: 2015/12/08

Waikiki Afternoon Cocktail Cruise with Open Bar - Holokai Catamaran [May 1st - October 31st]

Best $35 you can spend in Hawaii

Reviewed by: Ry & J

We absolutely loved this boat and its staff. I can to Hawaii to visit my sorority sister. So one might imagine how we partied in our college days. Although this wasn't a wild rager, the staff was hilarious, other passengers were super friendly, and the boat was fun (liquor helped). From beginning to end the whole experience was effortless and well worth every penny. We are actually making it a tradition every time we go to Hawaii. It's good for all ages and an amazing way to experience the beauty of Waikiki.

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Packages: Tradewind Sail
Attended as: Friends
Posted on: 2015/12/10
Activity Date: 2015/12/06

Star of Honolulu Sunset Dinner Cruise – 5-Course Steak & Lobster Menu, Polynesian Show & Live Music

Great Event-for the whole family!

Reviewed by: Polina

Enjoyed the cruise! Although short, it was delicious, all you can eat crab legs, and there is some fun entertainment at the end! Fun times!

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Attended as: Couples
Posted on: 2015/12/07
Activity Date: 2015/08/17

1-Hour Waikiki Fireworks Sail Cruise with Drinks Included - Holokai Catamaran

Fireworks Sail & BBQ Dinner Buffet

Reviewed by: Kathryn

The weather was a little disappointing with some light rain but aside from that everything was fantastic. Fireworks were spectacular and the evening was topped off by a lovely bbq dinner - so good we went back again!

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Packages: Friday Fireworks Sail & Shore Bird Standard BBQ Dinner Buffet
Attended as: Couples
Posted on: 2015/12/06
Activity Date: 2015/11/13

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

Whale watching while swaying on the waves! 波に揺られてホエールウォッチング!

Reviewed by: ももちゃん

I was skeptical about whether we would really see whales, but we encountered many of them. The whale tails visible from the sea were truly adorable.

本当に鯨が見られるか半信半疑でしたが、沢山の鯨たちにあえました。
海から見える鯨のしっぽは本当にかわいかったです

Reply from activity provider

Thank you for joining us on the Navatek for whale watching.

We are very pleased to hear that you encountered many whales. In winter in Hawaii, you can also see many baby whales, so you can catch a glimpse of their cute tails.

We look forward to having you on board again.

Atlantis Adventures

この度はナバテック号のホエールウォッチングにご乗船いただき有難うございました。

沢山の鯨にあえたとの事大変嬉しく思います。
冬のハワイではたくさんの赤ちゃん鯨も見られるのでかわいい尻尾も見られますよね。

是非、またのご乗船をお待ちいたしております。

アトランティス・アドベンチャーズ

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Packages: <午前プラン>朝食付き
Attended as: Friends
Posted on: 2015/12/06
Activity Date: 2015/04/14

サンセットセーリング マイタイ・カタマラン号 ビールやシャンパン、カクテルなどオープンバーで飲み放題!金曜日限定の花火観賞プランあり<シェラトン・ワイキキ発>

100% feeling of being in Hawaii. ハワイに来た感100%

Reviewed by: nancy

It was very convenient to depart from the beach in front of the Sheraton Hotel where we stayed. There were about 50 people on board, and we were the only four Japanese. All the crew and other passengers looked foreign, and the language was English ONLY, so we couldn't understand the detailed explanations at all, but it actually made it feel more like we were abroad, which was fun.

Feeling the wind and the splashes of the waves while watching the sunset over Waikiki Beach created a sense of unity that you can't experience on a large ship, and it was the best.

Although there is a restroom available, it seems you have to open a lid about 50 cm on the deck and go down a vertical ladder (I saw two men go down), so I wouldn't recommend it for women.

私たちが泊まっていたシェラトンホテル前ビーチからの出航でとても便利でした。
定員50人ほどで、日本人は私たち4人だけ、クルー他乗客全員見た目も外人、言葉も英語ONLYで、細かな説明などはサッパリわかりませんでしたが、反って外国に来た感おお有りで楽しかったです。
風と波しぶきを感じながら、ワイキキビーチの夕暮れ、サンセットを見られて、大型船では味わえない一体感が最高でした。
お手洗いは有りとなってますが、デッキにある50㎝くらいの蓋を開けて、垂直はしごを降りていくようで(男性が2人ほどいかれてましたが)女性にはおすすめできません。

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Packages: サンセットセーリング
Attended as: Friends
Posted on: 2015/12/03
Activity Date: 2015/11/28

2.5-Hour Waikiki Guided Turtle Snorkel Tour, Snacks & Drinks - Holokai Catamaran

Great Swim with the Turtles

Reviewed by: J Hulls

We had a great time on the sail and the swim with the turtles. The crew was great, you can tell they really love what they do and want to make sure your excursion is a memorable one. We would do it again.

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Packages: Snorkel Cruise (100% Capacity)
Attended as: Couples
Posted on: 2015/12/02
Activity Date: 2015/11/29

Star of Honolulu Sunset Dinner Cruise – 5-Course Steak & Lobster Menu, Polynesian Show & Live Music

Greatness!

Reviewed by: jose

this cruise was bueatiful simple and just perfect. it was tight on space though. overall vary happy :-D

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Rating:
Attended as: Couples
Posted on: 2015/12/02
Activity Date: 2015/11/06

Waikiki Sunset Cocktail Sail with Open Bar Included - Holokai Catamaran

Sunset cocktail sail

Reviewed by: Sarah

Everything was excellent! The weather didn't cooperate, but the captain was nice enough to offer opportunities to reschedule for another night without any charges. Unfortunately this was our last chance to go, and thankfully they were up for it if we were! Everyone was so friendly and the drinks were great. The service was very prompt and even with the monsoon weather we were having it was still an awesome time on the water. We had a blast!!!!

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Rating:
Packages: Now Available! Sunset Cocktail Sail
Attended as: Friends
Posted on: 2015/11/26
Activity Date: 2015/11/23

サンセットセーリング マイタイ・カタマラン号 ビールやシャンパン、カクテルなどオープンバーで飲み放題!金曜日限定の花火観賞プランあり<シェラトン・ワイキキ発>

A tour that is canceled on the same day without any prior notice. 無連絡で当日中止になるツアー

Reviewed by: GRT

We booked a sunset cruise for our family.

We arrived at the meeting point 10 minutes before the scheduled time, but even after the meeting time had passed, neither the boat nor the staff showed up. I called the tour company, but it went to voicemail. The payment had been processed via credit card two months prior, which made me very worried.

In the end, we waited for an hour past the departure time and were informed via email the next day that it had been canceled.

As a result, we wasted precious time on our last day in Hawaii, and it left us with a very unpleasant memory.

I recommend keeping this in mind when making a reservation.

家族でサンセットクルーズを予約しました。

当日10分前から集合場所にいましたが、集合時間を過ぎても船も係員も現れず、催行会社に電話を掛けるも留守電応対。
2ヶ月も前に代金はクレジット決済されており、非常に心配になりました。

結局、出発時間過ぎまで1時間も待たされ、メールの返信で翌日になって中止になった事を知らされました。

この為、ハワイ最終日の貴重な時間を無駄に過ごし、後味も非常に悪い思い出となりました。

こうした事があることを念頭に置き、申し込まれる事をお勧めします。

Reply from activity provider

We sincerely apologize for the inconvenience caused during your valuable time on your last day in Hawaii.

As we mentioned in a separate email, according to the report from the operating company, we attempted to call your hotel room around 10 AM on the day of your scheduled activity to inform you of the cancellation. However, since we were unable to speak directly with you, we left a message on your voicemail.

Normally, in the event of a sudden cancellation, we should inform you through all possible means, including a call to the hotel. If we had been able to communicate this to you in advance, you would not have had to make the trip to the location. We also sincerely apologize for the anxiety caused by the inability to connect with you despite your efforts to reach the operating company.

We will take strict measures with the operating company and strive for further service improvement in the future.

Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team

この度は、ハワイ最終日の貴重なお時間にご迷惑をおかけしましたこと深くお詫び申し上げます。

別途メールでもご案内させていただきました通り、催行会社からの報告によりますと、当日午前10時頃にご滞在ホテルのお部屋にキャンセルの旨のお電話を差し上げましたが、直接お話しできなかったため留守番電話にメッセージを残させていただいたとのことでございました。
本来であれば、急な不催行が決定した場合には、ホテルへのお電話はもちろんのこと、可能な限りあらゆる方法で事前にお客様へご案内する必要があり、当日も事前にお伝えすることができていれば現地までご足労いただくこともなかったと存じます。
また、催行会社に連絡いただいたにもかかわらず電話が繋がらながらず、不安を助長する結果となり誠に申し訳ございません。
催行会社には厳重に注意し、今後さらなるサービス向上に努めさせていただきます。

お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Helpful 2
Rating:
Attended as: Families
Posted on: 2015/11/26

1-Hour Waikiki Fireworks Sail Cruise with Drinks Included - Holokai Catamaran

Cocktails and Fireworks - Awesome

Reviewed by: Mr Ed

The Holokai beached itself with time to spare and after a quick clean up on board when the previous group departed( the boat, not died), there was a name check and then with footwear secured in boxes to be taken on board, we climbed the steps and got underway. There was the usual safety briefing re life jackets and areas to stand and not stand in, then the bar was open and the cocktails were served - delicious. The sea was a bit choppy but it didn't detract from the awesomeness of sailing, drinking cocktails and watching fireworks - with my wife. It doesn't get any better. The crew were great and I got the feeling that even though we were drinking, they wouldn't allow it get out of hand. Very professional and very enjoyable.

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Rating:
Packages: Friday Fireworks Sail
Attended as: Couples
Posted on: 2015/11/23
Activity Date: 2015/11/13
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