Reviewed by: Tファミリー
While waiting to board the boat, I was surprised to see a turtle swimming! The view of Diamond Head from the sea was beautiful. The kids were also thrilled, which was great. The staff's guidance was entertaining as well.
船に乗るまでの待ち時間、カメが泳いでいてビックリ!
海から見たダイヤモンドヘッドが素敵。
子供たちも大喜びで、良かったです。
スタッフの案内も面白かったです。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/08/12 |
Reviewed by: MJ Kim
Recommend for friday fireworks! We enjoyed beautiful nightview of Waikiki and Ala moana.
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail |
| Attended as: | Families |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/07/28 |
Reviewed by: Teneal
Highly recommended!! Had so much fun!! Must do while in Hawaii!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/08/20 |
Reviewed by: Eli Tice
Best firework sail on the island!! Would definitely do it again and recommend it to any and everyone!!
| Rating: | |
|---|---|
| Packages: | Temporarily Closed - Friday Fireworks Moonlight Sail |
| Attended as: | Couples |
| Posted on: | 2017/08/23 |
| Activity Date: | 2017/08/18 |
Reviewed by: 加藤鷹を目指す私
I was moved to see the seabed of Waikiki from a submarine. I could clearly see schools of fish and various wreckage on the ocean floor.
潜水艦でワイキキの海底を見る事が出来て
感動しました。魚の群れや海底に残る
いろいろな残骸等良く見えました。
| Rating: | |
|---|---|
| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Friends |
| Posted on: | 2017/08/22 |
| Activity Date: | 2017/08/18 |
Reviewed by: maripapa
There was only one other group of Japanese people besides us.
The crew spoke only English, but we had a great time.
On the contrary, I recommend it for those who want to feel the overseas atmosphere.
The view of Waikiki and Diamond Head from the boat has a unique charm and is very lovely.
Personally, I prefer this catamaran over the sunset cruise with dinner.
私たちの他に、日本人は1組だけ。
クルーも英語のみでしたが、十分楽しめます。
逆に海外を感じたい人にはお勧めです。
船上から見るワイキキの街並みやダイヤモンドヘッドは
一味違う雰囲気でとても素敵です。
個人的にはディナー付きのサンセットクルーズより
このカタマランの方が大好きです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/08/20 |
| Activity Date: | 2017/07/25 |
Reviewed by: Frank and Dee
We've been to Waikiki many times and have done a few catamaran tours. This tour was by far the best! Very personalized, highly recommend the drink shaker and VIP boarding. Captain Rich and his crew Michelle are amazing, Will definitely do this tour again. Highly recommend this tour.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/27 |
Reviewed by: 匿名希望
About 90% of the participants were foreigners. The special drink is recommended as it doesn't make you drunk. If you are prone to seasickness, please take motion sickness medication before joining. Japanese is hardly understood, but it’s an enjoyable tour. If the timing is off when getting on and off the boat, you can get quite wet. Please board quickly while watching the wake. As mentioned by everyone, there is quite a wait. Even if the meeting time is 5 PM, the departure is around 5:45 to 6 PM. Bring minimal luggage. Towels are unnecessary. A waterproof camera is recommended. During this Obon season, a windbreaker is not needed. The voucher stating "comfortable shoes" is incorrect; wearing beach sandals is best. If you go on a Friday, you might enjoy the fireworks after sunset. You can view Waikiki from the sea, which is very nice. You can also see the layers of Diamond Head. If it's during the day, I recommend the snorkeling option.
9割くらいが外国人でした。スペシャルドリンクは酔わなくておススメです。船に酔いやすい方は酔い止めを飲んでから参加して下さい。日本語はほぼ通じません。でも楽しめるツアーです。乗り降りの際にタイミングが悪いとかなり濡れてしまいます。引き波を見ながら、さっと乗船して下さい。皆様記載されていますが、かなり待たされます。集合時間が17時でも出航は17時45分~18時くらいです。荷物は少なく。タオルは不要。カメラは防水をお勧め。このお盆の季節ならウインドブレーカーは不要。歩きやすい靴というバウチャーは間違っています。ビーチサンダルで参加がベスト。金曜日ならサンセット後の花火を鑑賞できる時間帯も良いかも。ワイキキを海から眺められるので、とても良いです。ダイヤモンドヘッドの地層も見えます。昼間ならばシュノーケリング付がお勧めです。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/11 |
Reviewed by: John
Took my wife on this tour. We loved it. Awesome, knowledgeable staff. Got to experience sea life in clear water, right off Waikiki, followed by an awesome sail on the catamaran, which we didn't expect. We thought it was just to see the turtles - so for us, the sailing was an awesome bonus. Highly recommended.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/15 |
Reviewed by: cwj
We loved seeing all the sea turtles! It was nice to have the flotation devices and the anti fog spray for the masks. The crew was amazing and so much fun! Thank you!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/10 |
Reviewed by: ケーシー
We participated as a family of four. I joined 20 years ago and saw sea turtles and beautiful fish in their natural environment, so I wanted to show my children. However, the biggest point is that I didn't realize, since I didn't have kids last time, that the transfer boat to the submarine caused quite a bit of seasickness. It wasn't just us; many other participants were affected, and some adults were even down for the count. While the waves were a bit rough, the real issue seemed to be that we had to wait for about 15 minutes on a rocking boat while picking up people who had been on the submarine. The submarine itself doesn't rock at all.
The guide suggested taking motion sickness medication, but that doesn't help once you're on board. I think it would be better to clearly state in advance that "motion sickness medication is essential" for those who are prone to it. However, they might avoid mentioning this beforehand to maintain a good image.
Additionally, due to the deterioration of the natural environment in recent years, the beautiful coral reefs that were present 20 years ago have significantly decreased, and sea turtles are now rarely seen. The water is often murky (this is all based on what the guide said, so it's not just my impression). It seems that the views may not meet expectations anymore (this is my interpretation).
This tour has been popular for many years, but it might be reaching a transitional period. However, the staff and guides were very friendly.
One more point: when I made the reservation through Veltra, the voucher I received stated "this is not required to bring," but during the boarding process, they asked for proof of the reservation. I was glad I had printed it out just in case.
家族4人で参加しました。私は20年前に参加し、ウミガメや美しい魚が自然の環境で見られたので、子供たちにも見せようと思って参加したのですが・・。
まず最大のポイントは、前回は子供がいなかったので分からなかったのですが、潜水艦乗船までの間の乗り継ぎの船で、かなり船酔いしてしまうということ。我が家だけでなく、他の参加者にもかなり見られたし、中には大人でダウンしている人もいました。確かに少し波は粗いのですが、プレミアムと一般のツアーの乗船場所を回って行く点と、前の回に潜水艦に乗っていた人を帰りのためにピックアップするので、その間15分くらい、揺れる船の上で静止したまま待たないといけないのが辛かったようです。潜水艦自体は全く揺れません。
ガイドの人は酔い止めの薬を飲むよう呼びかけてはいますが、乗船後では何の役にも立ちません。船に弱い人のために、もっと強く事前に「酔い止め必携」を明記した方がいいと思います。ただこれを事前に出すとイメージが悪いので出さないのかもしれないですが・・・。
あと、近年は自然環境の悪化で、20年前はキレイだったサンゴ礁がかなり減り、またウミガメも減ってめったに見られなくなっている上に、海水が濁ることも多い(これらはすべてガイドさんが言っていたことなので、私の印象や創作ではありません)そうで、期待通りの眺望が得られなくなっていることも多いようです(ここは私の解釈)。
長年人気のツアーですが、そろそろ過渡期を迎えているのかもしれないですね。ただ、スタッフ、ガイドさんはとてもフレンドリーでした。
もう1点、ヴェルトラさんで予約をした際に返信されたきたバウチャーには「これは持参不要」とありましたが、乗船手続きの際には予約を取った証拠の提出を求められました。念のためプリントアウトしたものを持っていっておいてよかったです。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/14 |
Reviewed by: 釣りオヤジ
It's important not to have high expectations. When you come to Waikiki, you can't help but think about catching big fish or a lot of them, but with that shabby gear and rod, it's impossible. It feels like I'm just wandering around places where there are definitely no fish, and it's kind of embarrassing.
期待しない事がだいじ。やはり、ワイキキまで来たらデカイ魚や、数がたくさん釣れるとか考えてしまいますが、あのボロい仕掛けと竿では無理。ポイントも絶対に魚が居ない所をウロウロして馬鹿にされてるみたいです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/13 |
Reviewed by: Darren
Had a great time! However, they did not provide fins. That would have made it slightly easier to snorkel. But other than that I thoroughly enjoyed it. Staff was great.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Friends |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/11 |
Reviewed by: Sheena
Loved the view we had as the captain brought us closer to Diamondhead! Got to see honus and had tons of fun! Definitely recommend! :)
| Rating: | |
|---|---|
| Packages: | Now Available! Early Morning Wildlife Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/13 |
Reviewed by: Kellie
We had a great time snorkeling and seeing all of the sea life! Thank you for a wonderful trip!
| Rating: | |
|---|---|
| Packages: | Mid-Morning Lunch Cruise |
| Attended as: | Families |
| Posted on: | 2017/08/15 |
| Activity Date: | 2017/08/12 |
Reviewed by: Simone
We do this every time we come back! Great crew, great drinks and the sunset is always amazing
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/08/15 |
| Activity Date: | 2017/08/12 |
Reviewed by: ハワイ好き
This was my first time using the service. It was supposed to be a sunset cruise, but since we set sail when it was getting dark, I couldn't see the sunset. However, I was satisfied because we had a great view of the fireworks that are held every Friday from the sea. After the fireworks ended, we had more cruise time than I expected, and I enjoyed a delicious Mai Tai while stargazing (though it was a bit weak). The waves were high, but I didn't get seasick and had a great time.
初めて利用させていただきました。
サンセットということでしたが、出航は辺りが暗くなる頃でしたので、夕日は見れませんでした。
金曜恒例の花火は海からよく見えたので、これは満足できました。
また花火終了後は、思った以上にクルーズ時間があり、星を見ながら、マイタイを美味しくいただけました。(ちょっと薄かったけど)
波が高かったのですが、船酔いもせず、楽しめましたよ。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Families |
| Posted on: | 2017/08/14 |
| Activity Date: | 2017/08/04 |
Reviewed by: pommenoel
For about ten years, my mother and I have been visiting Hawaii almost every year, but this time we decided to try sailing for the first time and boarded the Mai Tai Catamaran, which departs near our hotel. I used to stay at the Sheraton, so I often saw it, but I never thought to ride it... For some reason, I was curious this time and decided to give it a try, and it was so much fun! I wish I had done this every year. As mentioned in other reviews, there were very few Japanese people on board. Besides us, there was only one couple, and the rest were from various countries, which made it even more enjoyable. The atmosphere was lively! My mother doesn't speak English, but she had a great time getting wet and laughing with someone from another country who was sitting across from us, using gestures to communicate. It was refreshing to look at the city of Waikiki and Diamond Head from the sea and feel the ocean breeze. We also saw sea turtles. The duration of the trip was just right. I read in other reviews that it was good to bring less luggage, so I tried to minimize what I brought. Before boarding, they took our picture, which we could purchase on the way back for $20. Unfortunately, I didn't have the money to buy it, and that's the only regret I have.
10年程前からほぼ毎年ハワイに母娘で訪れていたのですが、今回初めてセーリングをしてみようと思い、ホテル近くから出航するマイタイ・カタマラン号に乗りました。昔、シェラトンを利用していたので、よく見かけていたのですが、乗ってみようと思うことがなく・・・。なぜか今回気になって乗ってみたら、とっても楽しくて、これなら毎年乗ればよかったと思いました。他の方の口コミにもありましたが、日本人は少ないです。私達の他に、1組カップルの方がいたくらいで、他は国際色豊かでした。それが、また楽しかったですね。ノリがいいので!母は英語が話せませんが、向かいに座った違う国の方と共に濡れて、一緒に笑ってジェスチャーを交えて楽しそうでした。海からワイキキの街やダイヤモンドヘッドを眺めて、海風を感じて爽快でした。あと、ウミガメも見れました。時間もちょうどいい長さでした。他の方の口コミで、荷物を少なくして乗船したと記載されてたので、持ち物を極力少なくして行ったら、乗る前に写真を撮ってくれて、帰るときに購入できるのですが・・・20ドル。持ってなくて買えませんでした。それだけが心残りでした。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/08/13 |
| Activity Date: | 2017/07/19 |
Reviewed by: 30代カップル
The Mai Tai was not crowded with Japanese people, allowing us to fully enjoy the overseas atmosphere! The funky Westerners added to the excitement, making the sunset even more enjoyable!
マイタイ号は日本人少なく、海外気分満喫!
ファンキーな欧米人が盛り上げてサンセットをより楽しめました!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/08/13 |
| Activity Date: | 2017/07/22 |
Reviewed by: SAWADA
This was my second time on the Holokai Catamaran, and it was my first time at Sunset Cruises. The staff really got everyone excited, and it was a fun time. I was able to see parts of Diamond Head that I wouldn't normally see, which made me feel like I was really in Hawaii! The sunset was also very beautiful, and the locals surfing looked amazing. I think the unlimited drinks at a great price were a fantastic deal! Thank you very much!
今回で二回目のホロカイカタマランで、サンセットクールズは初めてでした。スタッフさん盛り上げてくれて、楽しい時間でした。ダイヤモンドヘッドの裏側とかもなかなかみれないので、ハワイに来たなー!という実感が湧いて来ました。サンセットもとても綺麗で、サーフィンをしているロコ達がとても画になり素敵でした。お酒も飲み放題でお得な金額だと思います!ありがとうございました
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/12 |
| Activity Date: | 2017/07/18 |
Reviewed by: AshleyS
We participated in this cruise as the start of my cousin's bachelor party and boy what a great way to start it out! The catamaran was so cool, there was plenty of room for everyone, the staff was helpful and very friendly, and the views were breathtaking. We even saw a sea turtle at the end! The staff made it so fun and made some pretty good drinks to boot. The appetizers were not great, but that is not why we were on the cruise. It was a relaxing and easy cruise right off the pier and around Diamond Head. The sunset views were beautiful. I would highly recommend taking a sunset Waikiki Sail on the Spirit of Aloha.
| Rating: | |
|---|---|
| Packages: | Sunset Sail (Until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2017/08/12 |
| Activity Date: | 2017/08/06 |
Reviewed by: Patty
We had a wonderful time. Staff was great! Would do it again!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/08/11 |
| Activity Date: | 2017/08/06 |
Reviewed by: カモミール
There were about 20 participants, mostly Westerners, along with my family and another group of Japanese people. The staff was friendly, and Mai Tais, beer, and soft drinks were all-you-can-drink. Initially, only those who wanted a Mai Tai raised their hands, and they were served accordingly. After that, those who wanted juice could request it themselves. Instead of moving sideways near the Diamond Head, we stopped the engine and sailed straight out to sea using only the power of the sails. If you sit on the right side during the ride, you can enjoy the view of Diamond Head on the way out and the sunset on the way back, which I highly recommend.
Those who ordered alcoholic drinks like Mai Tais put about $5 in the tip box when disembarking. They also took a commemorative photo with the yacht when boarding, which you can purchase for $20 if you like. I bought it as a keepsake, and it became a wonderful memory! The boarding point is at the beach near the Sheraton's Halekulani. It's a bit hard to find, so please be careful. It's a white yacht.
日本人は私たち家族ともう一組であとは欧米人ばかり20人ほど参加していました。
スタッフもフレンドリーでマイタイやビール、ソフトドリンクは飲み放題。最初にマイタイ希望者のみ手を挙げ人数分サーブされ、その後にジュースなどの希望者は自分でリクエストします。ダイヤモンドベッド近くに横に進むというよりエンジンを止めてかなりの沖合までビーチに垂直に帆の力だけで進みます。乗船は右側に座ると行きはダイヤモンドベッド、帰りはサンセットを眺めれるのでオススメです。
マイタイ等アルコールを注文した人達は降りる時に5ドルほどチップを箱の中に入れていました。乗船時にヨットと記念撮影してくれ気に入れば20ドルで購入出来ます。
記念に購入しましたが良い思い出になりました!乗船はシェラトンのハレクラニ側のビーチです。わかりづらいので気をつけてください。白いヨットです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/08/11 |
| Activity Date: | 2017/08/08 |
Reviewed by: ミッチー
I made a reservation thinking I would swim with dolphins that are accustomed to being fed and cared for by humans, but it was completely different. We entered the vast ocean where dolphins live naturally, and to avoid stressing them, we observed them while swimming at the surface. It was truly moving. Seeing the cute dolphins swimming gracefully underwater somehow brightened my heart and made me feel happy! I highly recommend it! After that, we also encountered a group of giant turtles, which was very healing!
飼育され餌付けされた人間に慣れているイルカと泳ぐのかなあ?くらいの気持ちで予約したのですが、全然違って、全くの自然に生息しているイルカさんたちの大海原にお邪魔して、水中を泳ぐイルカさんたちにストレスをかけないように、人間は水面を泳ぎなら観察するというスタイルで、とても感動しました。海中をスイスイ泳いでいるイルカさんたちのかわいい姿、見たら不思議と、心が明るくなってハッピイになれますよ~お勧めです❗この後、巨大亀さんの群れにも遭遇、癒されました~❗
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/08/09 |
| Activity Date: | 2017/08/04 |
Reviewed by: のじー
I participated at the request of my elementary school child. The best part was getting to see the turtles. There were also photos for sale, which were expensive, but I bought one because it turned out well. Additionally, it was nice that the pressure inside the submarine was constant, so my ears didn't hurt.
小学生の子供の希望で、参加しました。亀に会えたのが1番嬉しかったです。写真の販売もあり、高いですが写りが良く購入しました。また、潜水艦の中は気圧が一定で耳が痛くならなかったのが良かったです。
Thank you very much for participating in the submarine tour and for your feedback. We are very pleased to hear that you enjoyed exploring the underwater world and had the chance to see turtles. We look forward to welcoming you aboard again.
Atlantis Adventures
この度はサブマリンツアーにご参加と書き込みをいただきまして誠にありがとうございます。亀に会えたりと海中探検をお楽しみいただだけたと伺い大変嬉しいです。またのご乗船をお待ちいたしております。
アトランティス・アドベンチャーズ
| Rating: | |
|---|---|
| Packages: | 子供無料キャンペーン/スタンダード・サブマリン<定員48名/ロングシート> |
| Attended as: | Families |
| Posted on: | 2017/08/09 |
| Activity Date: | 2017/08/06 |
Reviewed by: Paige
Absolutely unreal! Worth every penny. Great music, great crew, just beautiful. Get ready to get splashed!
Next time I would take an anti nausea capsule as it was a little choppy heading out.
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Couples |
| Posted on: | 2017/08/09 |
| Activity Date: | 2017/08/06 |
Reviewed by: Brittany
We had a great time on the boat with our two kids and baby. They lived seeing the fish and turtles through the glass. The captain and his mate were very friendly. We would do this again!
| Rating: | |
|---|---|
| Packages: | Now Available! Early Morning Wildlife Cruise (25% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/09 |
| Activity Date: | 2017/08/06 |
Reviewed by: hiro
We participated as a couple. We were the only Japanese people there. The explanation was only in English, but it was sufficient. The snorkeling lasted about 30 minutes, which was enough for us. The yacht ride afterwards was very refreshing with the splashes of water. Riding on the yacht became a great memory. The captain was really cool. It departs from Waikiki and returns in the morning, so I recommend it.
夫婦2人で参加しました。
日本人は私達だけでした。説明は英語だけでしたが、それなりに?
シュノーケリングは30分位でしたが、私達には十分でした。
そのあとのヨットは波しぶきをあげて、とても気持ち良かったです。
ヨットに乗れたことがいい思い出になりました。すごくかっこいいキャプテンでした。
ワイキキから出発で午前には帰るのでおすすめです。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/08 |
| Activity Date: | 2017/07/04 |
Reviewed by: KEI
The arrangements were smooth. The pickup after arrival was also seamless, making it a great value and very convenient. I will definitely use this service again next time.
手配までもスムーズです。到着後もスムーズに送迎してもらえるので料金もお得で大変便利でした。次回もまた利用させて頂きます。
Thank you very much for participating in the submarine tour and for your feedback. We are very pleased to hear that the arrangements went smoothly and that you enjoyed your underwater exploration. We look forward to welcoming you aboard again. Aloha!
Atlantis Adventures
この度はサブマリンツアーにご参加と書き込みをいただきまして誠にありがとうございます。手配もスムーズに海中探検をお楽しみいただだけたと伺い大変嬉しいです。またのご乗船をお待ちいたしております。アロハ!
アトランティス・アドベンチャーズ
| Rating: | |
|---|---|
| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2017/08/08 |
| Activity Date: | 2017/08/04 |
Reviewed by: タロウ
There were only Asians and mostly Westerners, but it was fun! I thought there would be soft drinks, but it seems there were only alcoholic beverages.
アジア人は自分たちだけで、あとは欧米の人たちばかりでしたけど楽しかったです!
ドリンクはソフトドリンクがあるかと思いましたけどお酒が入ったドリンクしかなかったようです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/08/08 |
| Activity Date: | 2017/08/05 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the Atlantis Submarine Tour.
I understand that you were hoping for your child to have the same experience, and it must have been disappointing that the views and services did not meet your expectations.
Regarding the boat transfer to the submarine that you mentioned, you are correct that it takes about 15 minutes, and I apologize for not providing this information on the tour page. To prevent similar inconveniences, we have promptly updated the tour page. We have also included information about seasickness on the voucher, so I would appreciate it if you could check that in advance.
As for the voucher, some guests do bring it with them, so we confirm it on the day of the tour, but please rest assured that you can participate by simply confirming the name used for the booking and the number of participants.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
アトランティス潜水艦ツアーにご参加いただき誠にありがとうございます。
この度は、お子様にも同じ体験をしてほしいという想いの元、お申し込みされたにも関わらず、ご期待に叶った眺望やサービスではなかったために、残念なお気持ちだったかと察します。
ご指摘いただいております潜水艦へ乗り継ぐための船につきましては、おっしゃる通り15分ほど乗船していただいておりますが、 ツアーペー上ではご案内しておらず申し訳ございませんでした。
同様のご迷惑をおかけしないためにも、早速ツアーページを更新させていただきました。
船酔いに関するご案内は、バウチャー上に明記させていただいておりますので、事前にご確認いただけましたら幸いです。
バウチャーにつきましては、持参されている方もいるため、当日確認させていただておりますが、お申込み名と参加人数の確認のみでもご参加いただけますのでご安心ください。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム