Reviewed by: あっきー
The shuttle service and parasailing were both extremely satisfying! The staff were kind, fun, and provided great instruction, allowing me to experience parasailing with peace of mind! I highly recommend it.
送迎、パラセイリングどちらも大満足でした!
スタッフの方も優しく、楽しく、指導してくれて安心してパラセイリングを体験することができました!
本当にオススメです。
| Rating: | |
|---|---|
| Packages: | 高さ110メートル※送迎設定保存用 |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2018/04/30 |
Reviewed by: 鉄ママ
I wanted to see the fireworks from the sea, but the night view of Waikiki and the starry sky away from the city lights were truly beautiful, and I was moved even without the fireworks. And of course, the fireworks were beautiful too.
Going barefoot and boarding during high tide can get you quite wet if the waves are not timed well. It's best to wear beach sandals and clothes that can get wet, like swimwear. My husband thought he was approaching the stairs when the waves receded, but he ended up soaked because of the incoming waves, and the material he was wearing was hard to dry, so he said he felt cold.
After disembarking, there is a shower in front where you can wash your legs.
花火を海上から見てみたい、が参加の理由でしたが、海から見えるワイキキの夜景と街の明かりから離れて見上げる星空が本当にきれいで、花火なしでも感動しました。
そしてもちろん花火もきれいでした。
裸足になるのと、満潮時の乗船で波のタイミングが悪いとかなり濡れます。ビーチサンダルと、下は水着等ぬれても良い格好で。夫は波が引いたタイミングで階段に近づいたつもりが寄せる波で下がずぶ濡れになり乾きにくい素材だったため寒いと言ってました。
下船後正面にシャワーがあるので脚は洗えます。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/22 |
Reviewed by: jiji
I participated with my parents, wife, and younger brother, a total of five people! The weather was perfect for parasailing with few clouds, and the view was amazing, even being able to see Diamond Head in the distance! My wife and brother, who were with me, said they were scared of heights, so we went up to 120 meters, but they mentioned it looked like it would feel great even higher. My parents seemed to be very satisfied and were excited despite their age. I have experience with skydiving, but if you want to enjoy the view slowly from the sky, I highly recommend it!
両親と妻、弟の5人で参加しました!天気は雲も少なく最高のパラセーリング日和で遠くのダイヤモンドヘッドも見えるくらい素晴らしい景色でした!
一緒に乗った妻と弟は高いとこが怖いと言うことで120㍍でしたがもっと高くても気持ち良さそうと言っていました。両親も年がいなくはしゃいでとても満足してたみたいです。スカイダイビング経験者ですが、ゆっくり空からの景色を見たいならおすすめです❗
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: ヤマグチ
Mr. Yano, who came to pick us up!
He made it so much fun and lifted our spirits with all sorts of conversations.
About the boat, and off we go!
As we moved further away from Waikiki, I felt a mix of excitement and nervousness.
With our gear on, we were ready!
At first, I was scared, but as we went higher, my excitement reached its peak!!!
The view from above was breathtaking!
Thank you for the wonderful experience for my 68-year-old mother and my three children.
The ice cream recommended by Mr. Yano was incredibly delicious!
I want to go again with lots of flowers in my hair!
お迎えに、来てくれたヤノさん!
とっても楽しく気分を盛り上げてくれて色んな話をしてしてくれました
ボートについて、さあ出発!
どんどん離れていくワイキキを見ながらどんどん沖へ行き、緊張と楽しみでドキドキ。
装具をつけていざ!
初めは怖かったけど、どんどん高くなるにつれてテンションMAX!!!!!
上から見る景色は絶景でしたーーーー!
68歳の母も、3人の子供たちにもステキな体験をありがとう
ヤノさんオススメのアイスクリーム、めちゃくちゃ美味しかったよ〜。
頭にいっぱい花つけてまた行きたいです
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/21 |
Reviewed by: ごんし&みそ
I participated in a private lesson with my 12-year-old son. Thanks to the lesson being conducted in Japanese, my son was able to enjoy surfing with confidence. The staff were also very kind and taught us with great effort, so even though it was our first time, both my son and I were able to ride the waves multiple times. I never thought surfing could be this fun! It was so enjoyable that I want to do it again. Next time, I plan to invite my wife and daughter as well! Thank you to all the staff!
プライベートレッスンに12歳の息子と参加しました。日本語でレッスンしてくれたお陰で、息子も安心してサーフィンを楽しめたようです。また。スタッフの皆さんもとても親切で一生懸命教えてくれましたので、息子も私も初めてだったのに何度も波に乗ることができ、サーフィンがこんなに楽しいとは思いませんでした!楽しくてまたやりたいです。今度は、妻と娘も誘ってまたやりたいと思います!スタッフの皆さん、ありがとうございました!
| Rating: | |
|---|---|
| Packages: | プライベートレッスン(5歳以上) |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/23 |
Reviewed by: カナニ
Watching the fireworks and enjoying the night view of Honolulu was amazing. However, it was cold. In March, I waded into the sea up to my shins at night to board the boat, and inside the boat, I was barefoot. The night sea breeze hit me directly, and by the time I disembarked, I was freezing. I think bringing a thicker jacket, using the restroom before boarding, and limiting fluid intake would make the experience even more enjoyable.
花火をみることができ、ホノルルの夜景も満喫し、それは最高でした。ただ、寒かったです。3月、夜の海にひざ下まで浸かり乗船し、船の中は裸足。夜の海風をモロに受けて、下船するころには体が冷え冷えでした。厚めの上着持参、乗船前にトイレ、なるべく水分は控えめにすると、より楽しめると思います。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/22 |
Reviewed by: Jintaro
The tour guide was friendly, and it was easy to participate. The weather was nice, and I was able to enjoy a beautiful aerial walk over Waikiki Beach. You can truly savor the peaceful and stunning scenery.
Since you're at it, I recommend going for the 150m option!
ツアーの方も気さくで気楽に参加できました。
天気も良く、とてもきれいなワイキキビーチを空中散歩できました。
本当に静かできれいな景色を堪能できます。
せっかくなので150mをおすすめします!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: Mel
Best in town, great view, great crew, great cocktails
| Rating: | |
|---|---|
| Packages: | Buy One, Get One FREE - Book Now! |
| Attended as: | Friends |
| Posted on: | 2019/03/24 |
| Activity Date: | 2019/03/22 |
Reviewed by: Charles
The boat was a little bit too crowded, but the dinner experience and the view of Waikiki were great.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/03/23 |
| Activity Date: | 2019/03/14 |
Reviewed by: Kkb
We had a great time. Our guides were wonderful. The turtles are amazing I highly recommend this tour
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: ハワイ初心者
The explanation of the meeting point was vague, and I spent 30 minutes searching before arriving at the ticket sales location for the Atlantis tour. When I confirmed the meeting point, I was pointed to the beach and told to gather there 15 minutes prior. After waiting for a long time, I started to feel suspicious five minutes before departure and checked with another staff member, who informed me that check-in was already happening for the boat that had arrived. I ran and barely made it on time, but if I hadn't realized, I would have missed the boat. I feel frustrated with the unkindness of the female staff member I initially spoke to.
The tour itself was very good, so it's really disappointing that the guidance for the meeting point was so unhelpful. I cannot recommend this to those who do not know the name and location of the hotel tower and cannot speak English, as they are likely to miss the boat.
集合場所の説明が曖昧で30分も探してアトランティスツアーのチケット販売所に到着。集合場所を確認するとビーチを指差しここに15分前に集合とのこと。ずっと待って5分前に怪しいと思い別のスタッフに確認すると既に到着していた船でチェックインとのこと。走ってぎりぎり間に合ったが、気づいていなければ乗り遅れていました。最初に確認した女性のスタッフの不親切には憤りを感じます。
ツアーそのものはとても良かったので、集合場所の案内が不親切なのがとても残念です。
現地のホテルのタワー名と場所が分からず英語もできない方は、乗り遅れる可能性が高いのでお勧めできません。
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名/2019年3月31日までのご参加> |
| Attended as: | Families |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: Veronica
To begin with the staff was super friendly and engaging. Saul was on time and absolutely beautiful. I would return on my next trip.
| Rating: | |
|---|---|
| Packages: | Daytime Booze Cruise (90 mins) |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: とうと
It was a plan that included transportation and a cruise. As long as you are at the meeting place on time, you can relax and enjoy the convenience of being taken care of, which is priceless.
There was breakfast included, but since the weather was nice right after departure, everyone went out to the deck to enjoy themselves, so I was glad I didn’t add that option.
As for the whales, I was able to see a few spouting water and their dorsal fins. If I could wish for more, I would have liked to see more whales playing around.
The tour itself was very good, but since I didn’t get to see the whales as I had hoped, I rated it as good. I would like to participate again.
送迎とクルーズ付きプランでした
時間通り、集合場所にいればあとは連れて行ってもらえるので、お金には変えられない安心とラク、便利さでした。
朝食付きもありましたが、出航してすぐ天気良かったので皆、デッキへ出てそれぞれ楽しんでいたので付けなくて良かったな、と思いました。
肝心のクジラは、潮を吹いてる所と背びれを数頭見ることができました。
欲を言えばもう少し多くのクジラと遊んでいる姿を見たかったです
ツアー自体はとても良かったですが、自分の中で思ったようなクジラを見ることができなかったので、よかったの評価にしました
また参加したいと思います
Thank you very much for boarding with us. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/14 |
Reviewed by: soru
The staff at the reception was Japanese, and I was able to smoothly enter the lesson after just handing over the voucher. My valuables were properly stored in the drawer at the counter. The instructor could speak a little Japanese, which was helpful.
After a brief explanation, the lesson began. When the waves came, they gave me instructions on when to stand up. I was able to surf while enjoying the view of Waikiki.
Afterward, when I used the shower near the counter, I was also lent a towel.
Thank you, March. I had a great time in the lesson.
受付のスタッフの方が日本人の方でバウチャーを渡しただけですんなりとレッスンに入れました。貴重品もきちんとカウンターの引き出しに保管してもらえました。教えて頂いた方も片言の日本語が出来たので助かりました。
簡単な説明があり、レッスンが始まります。
波が来るとタイミングをみて、立ってと支持をくれます。
ボードに立って、ワイキキの景色を楽しみながらサーフィンが出来ました。
終わった後カウンターそばのシャワーを使った際、タオルも貸して頂けました。
マーチありがとう。レッスン楽しかったです。
| Rating: | |
|---|---|
| Packages: | サーフィン【プライベートレッスン 】 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/17 |
Reviewed by: Carrie
I had a wonderful time on the cruise ship. Crab and steak are my favorite foods, but my most memorable experience was with my tour bus driver, Lola Tripp. She was an amazing woman, and her lively personality and insight into oahu made my trip worthwhile. I definitely recommend anyone who wants a good experience to apply for the Lola bus! Give five stars.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Friends |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/02/22 |
Reviewed by: みかん
It was my first time paragliding in my life! I chose the lowest option at 90 meters, but I enjoyed it enough! We paid a $10 tip for two people.
人生で初めてのパラセイリングでした!
一番低い90メートルを選びましたが十分楽しめました!チップは2人で10ドル支払いました。
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Friends |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/13 |
Reviewed by: Keb
Very nice time on the ship. Plenty of room to move around to see whales. Saw 8 whales on our trip. Lots of blows and flukes. I recommend this trip to anyone looking for a whale sighting. The boat was professionally staffed and the buffet was good.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Friends |
| Posted on: | 2019/03/20 |
| Activity Date: | 2019/03/16 |
Reviewed by: kame
At first, the children were happy to be on the boat, but perhaps due to bad luck, even though the weather was nice, we couldn't see anything. They provided trivia about whales over the intercom, but everyone around seemed a bit deflated since we didn't see anything. I'll just chalk it up to bad luck.
最初は船に乗れて子供も喜んでいましたが、運が悪かったのかて天気も良かったけれども何も見れませんでした。クジラのトリビアなどを船内放送で教えてくれるのですが、何も見れなかった事に対して周りもしらけ気味。運が悪かったと思っておきます
Thank you very much for boarding with us. We sincerely look forward to welcoming you back on board during your next visit to Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families |
| Posted on: | 2019/03/20 |
| Activity Date: | 2019/03/16 |
Reviewed by: Taylor
This was a great excursion. Alcohol was great, boat ride was smooth and crew was awesome. Deff recommend to locals and tourists. Book early bc it does fill up fast but it’s totally worth it!
| Rating: | |
|---|---|
| Packages: | Daytime Booze Cruise (90 mins) |
| Attended as: | Couples |
| Posted on: | 2019/03/20 |
| Activity Date: | 2019/03/17 |
Reviewed by: AKIO
All-you-can-drink alcoholic beverages (Mai Tai, beer, wine, etc.) and soft drinks!! We were blessed with great weather and were able to enjoy the best sunset. It was also a fun time singing and dancing with cheerful foreigners. A luxurious experience!!
お酒類(マイタイ、ビール、ワインなど)とソフトドリンクも飲み放題!!
お天気にも恵まれ最高のサンセットを観ることができました。また、陽気な外国人とも歌って踊って楽しいひと時でした。贅沢な時間です‼︎
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2019/03/20 |
| Activity Date: | 2019/03/17 |
Reviewed by: 宇宙のよっちゃん
Sunken ships have become artificial reefs, and there were a lot of fish. Unfortunately, it was disappointing that the colors were not visible, possibly due to the lack of light. I saw a turtle, and before getting on the submarine, I was able to see a whale.
沈没船などが漁礁になって、魚が沢山いました。残念ながら光があまり届かないせいか、カラーで見えないのが残念でした。カメがいました、潜水艦に乗るまでにクジラが見れました。
アロハ、レビューを共有していただきありがとうございます。
あなたの体験が期待に満たなかったことを知り、とても残念に思います。
貴重なフィードバックを感謝し、チームと共有いたします。
マハロ!
Aloha, Thank you for taking time to share your review with us.
We are very disappointed to learn that your experience was less than exceptional.
We appreciate your valuable feedback and will share it with our team.
Mahalo!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名/2019年3月31日までのご参加> |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/08 |
Reviewed by: Nikki M
We had so much fun and saw some whales!! Be prepared to get wet. It didnt last the full 2 hours (brought us back at 6:45) and never stopped for us to jump in as advertised but I'd highly recommend! Being able to BYOB made it so much better than the other boat cruises.
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Friends |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/16 |
Reviewed by: KITA
The staff were very friendly. They took a lot of photos with our phone. We had three children with us, and the youngest, who is just over 120 cm and a little over 20 kg, was thrilled and not scared at all! They said they wanted to ride more. I don't think the length of the rope matters much. Since we’re here, I think 150 cm would be good.
スタッフ皆さんとても感じ良かったです。
写真もこちらの携帯でたくさん撮ってくれました。
子供3人連れで、1番下の子が120cmちょっと20キロちょっとの子ですが、怖がることなく大喜びでした!もっと乗りたいと言っていました。
ロープの長さはあまり関係ない気がします。
せっかくなので150cmか良いと思います。
| Rating: | |
|---|---|
| Packages: | 【期間限定】早朝割引プラン/高さ120メートル |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2018/04/29 |
Reviewed by: Kelli
We really enjoyed our snorkeling out to turtle canyon. The crew was friendly, entertaining, and knew what they were talking about. As someone that lives in Waikiki, I will definitely recommend the Manu Kai to friends and family that visit! Thanks!!
| Rating: | |
|---|---|
| Packages: | Buy One, Get One FREE - Book Now |
| Attended as: | Friends |
| Posted on: | 2019/03/18 |
| Activity Date: | 2019/03/17 |
Reviewed by: T.S
I participated in this during my last trip to Hawaii and it was so great that I decided to join again without hesitation! Since it was March, which is winter in Hawaii, we couldn't see a beautiful sunset because it was cloudy, but it still became a fun memory. There were only Japanese participants like us, but we had plenty of fun.
前回のハワイ旅行の時に参加してとても良かったので、今回も迷わず決めました!3月というハワイの冬季だったからか、曇りで綺麗なサンセットは見れませんでしたが楽しい思い出になりました。日本人参加者は私たちのみでしたが十分楽しめます。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2019/03/18 |
| Activity Date: | 2018/03/11 |
Reviewed by: T.S
The prices are reasonable, and there is an all-you-can-drink option for both alcohol and soft drinks. The staff members are friendly and easy to get along with. Above all, the sunset view from over the ocean is amazing! I want to participate again on my next trip to Hawaii.
金額もリーズナブルで、アルコールやソフトドリンクが飲み放題です。スタッフの方々もフレンドリーでその場に馴染みやすいです。何と言っても海の上から見るサンセットは素晴らしい!次回のハワイでも参加したいです。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2019/03/18 |
| Activity Date: | 2018/08/29 |
Reviewed by: T.S
I have used it several times and I really recommend it. I always make a reservation for one person, but even when I participate alone, the staff are kind and helpful, so there's no need to worry.
数回利用していますが本当にオススメします。私はいつも1人で予約しますが1人で参加してもスタッフの方々が優しく教えて下さるので心配ありません。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/18 |
| Activity Date: | 2018/08/31 |
Reviewed by: れいけい
At first, I was disappointed because I couldn't see any whales on the day I had reserved, but I was able to get another boarding ticket. And on the second try! I saw them! I was really lucky since I had a free day! After we spotted the whales, the captain quickly moved to a spot where we could see them well, which made it very easy to view! I was so moved! Thank you! Since it was a large cruise ship, I didn't experience any seasickness. By the way, the shuttle bus fee of $15 is self-funded. We used THEBUS.
最初、予約していた日には鯨は見れず落胆していましたが、再度乗船チケットを発券してもらいました。で、2回目!見れました!予定が無い日があったので本当にラッキーでした!鯨発見後は、キャプテンが鯨がよく見えるスポットに素早く移動していただいたいおかげで、とても見やすかったです!感動しました!ありがとうございましたら!大型客船の為、船酔いも無しでした。因みに送迎バス代15ドルは自己負担です。私達はTHEBUS利用しました。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2019/03/18 |
| Activity Date: | 2019/03/11 |
Reviewed by: Natasha Mulholland
This was super fun and exactly what I needed. The boat tour captain was funny, the crew were super friendly and as a bonus a turtle swam right up next to me. One of the crew brought up an urchin and I got to hold it. This was really great, I highly recommend it.
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| Packages: | Buy One, Get One FREE - Book Now |
| Attended as: | Friends |
| Posted on: | 2019/03/18 |
| Activity Date: | 2019/03/15 |
Reviewed by: 大阪の愉快な家族(^。^)
This time, we participated in a family trip with my 84-year-old mother-in-law, my 78-year-old aunt, my wife, and my daughter. The weather was perfect, and the view of Diamond Head from the sea was amazing. Additionally, the lei-making and hula dance lessons were a great memory, as both my mother-in-law and aunt are experienced and were very happy. We were also moved to encounter the main attraction, the whales. The boat was large, and the crew was wonderful, making for a great experience. Thank you to all the crew members.
今回は84歳の義理母、78歳の叔母、妻と娘の5人での親孝行旅行で、ツアーに参加しました。
天気も最高で、海から見るダイヤモンドヘッドの景色は最高でした。
また、レイ作りやフラダンスレッスンは、母も叔母も経験者なので良い思い出になったと大喜びでした。
メインの鯨とも遭遇できて感動しました。
船も大きくクルーも素敵な方ばかりで、いい気持ちでした。
クルーの皆様有難うございました。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
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| Packages: | ホエールウォッチ+カルチャー体験<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2019/03/18 |
| Activity Date: | 2019/03/15 |
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アロハ、私たちとレビューを共有していただきありがとうございます。あなたの体験が期待以下であったことを知り、とても残念に思います。貴重なフィードバックを感謝し、チームと共有いたします。マハロ!
Aloha, thank you for taking time to share your review with us. We are very disappointed to learn that your experience was less than exceptional. We appreciate your valuable feedback and will share it with our team. Mahalo!