Aloha Ericka, Thank you for taking time to let us know about your evening spent with our Germaine's Luau Ohana, or family! We always hope our guests feel welcomed when they come to our backyard style luau! So happy you enjoyed our food, and our performers as they have fun showcasing the various island cultural dances, and keeping them authentic as well as entertaining for our guests! Mahalo, Germaine's Luau

Aloha Erin,
Thank you your feedback, I'm don't understand why you say didn't have time to socialize because there's usually time before the luau actually starts, when music is playing, the sun is setting, as well as during dinner time. However, I am happy that you enjoyed the food, and "information" I assume you mean the Luau show? Thank you for spending your time with our family at Germaine's Luau. Mahalo, Germaine's Luau Ohana

Aloha to the Marino Family,
Thank you so much for choosing to spend an evening with our family at Germaine's Luau on your recent vacation. So happy that you enjoyed our show and our "local style" food, especially our "imu" cooked Kalua pua'a, or the pig, cooked in our underground oven. We are one of the few luaus that actually cook the pig in the old Hawaiian style of cooking. We appreciate you taking time to send your feedback. Hope you and visit us again in the future! Mahalo, Germaine's Luau Ohana.

Aloha Becky, Thank you for your feedback, and sorry you felt there wasn't enough interaction with the crowd. With all the Covid guidelines in place, there are several interactive segments in the Luau format that we can't do right now due to social distancing. Those are the segments when we invite guests on stage to learn the Hula, and also the Tahitian segment but we couldn't do that when you attended. We are looking forward to getting back to our normal format, so I hope you can return one day to experience our luau once things get back to "normal"...We appreciate you choosing Germaine's Luau as a fun activity to do while you were on vacation here. Mahalo, Germaine's Luau Ohana

Aloha Family of Five, Thank you for your feedback. I apologize that your family had to wait so long for your dinner. It has a lot to do with the strict guidelines in place from our State Government that we have to follow, from the Check process, to how we serve the food, and it all takes time. I hope you were able to enjoy the scenery by the ocean, perhaps the beautiful sunset! I'm happy that you enjoyed the food as a luau should also be relaxing and entertaining...away from the hustle and bustle of the resort area. Thank you for choosing Germaine's Luau, and hope you will return to our island again, when we get back to normal. Mahalo, Germaine's Luau Ohana

Aloha and Mahalo for taking time to send such beautiful comment about your experience at our Family luau. We hope you will share your experience as well as some of your photos with your family and friends!! We would love for you to post some photos to our Facebook page...Germaine's Luau & Special Events, or #germainesluau, #experienceohana,
We hope you will come back to our island one day, and visit us again!! Mahalo, Germaine's Luau Ohana.

Aloha Paula,
Thank you so much for your feedback, and I'm so sorry that it took so long for you to get your food. It's been a little challenging for us with all the safety guidelines in place during this pandemic. Even the dinner process takes a little longer because our Servers have to pre-plate the items on each plate, and set them up for guests to "grab and go", and so it takes a little longer to serve everyone. We don't do any audience participation type activity while guests are going through the dinner line, but I believe what you heard was our "People of Polynesia" presentation, where our dancers come out and present each of the costumes that represent, Hawaii, Tahiti, Samoa, and New Zealand with a little dance for each native island. Now that some of the restrictions have been lifted, things are slowly getting back to normal, so I hope you will be able to come back and visit us again some time in the future.!! Mahalo, Germaine's Luau Ohana

ALOHA MissinHawaii, So happy that you were able to make a trip over to our beautiful island, and that you chose to spend an evening with our Ohana at Germaine's Luau!! We really appreciate you taking the time to write your comments about your experience! We also appreciate that you booked thru Veltra, as we love their staff as well, they do a great job there! If you have time, we hope you will post your comments online at Yelp or Trip Advisor, since we know you did attend our luau recently and maybe do #experienceohana, #germainesluau....We hope you will come back sometime in the future and visit us again! Sincerely, Germaine's Luau Ohana

Aloha Barry,
Thank you kindly for sharing your honest feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will definitely learn from, as it will allow us to provide the corrective steps and change in procedures to ensure this will not happen again.
On behalf of the staff and management here at E Noa Corporation, we hope your overall visit to Hawaii was an enjoyable one. Please stay safe and take care.
Mahalo!