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All Reviews for Hanauma Bay Snorkeling Tours in Oahu

Overall Rating

4.65 4.65 / 5

Reviews

1158 reviews

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

If you're going to snorkel, this is the place! シュノーケルするならここ!

Reviewed by: aotan

I didn't see any fish at Waikiki Beach, but here there were plenty of fish. The guide also helped us look for turtles, and we got to see a lot of them. They provided thorough explanations for snorkeling, and it wasn't just a casual experience; it felt pleasantly challenging. There's no need to line up at the entrance, so I highly recommend it.

ワイキキビーチでは魚は見られませんでしたが、ここでは魚がいっぱい ガイドさんがカメも探してくれたっぷり見れました シュノーケルの説明もしっかりしてくれるし、ちゃぷちゃぷしておわりではなくいい意味でハードな感じでした 入り口で並ぶ必要もなくおすすめです

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Attended as: Families
Posted on: 2017/08/13
Activity Date: 2017/08/04

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

First Timers

Reviewed by: Craig

As first time snorkelling for our family instructors Dan and Chieko were great helping us all the way would recommend this tour

Reply from activity provider

Hi Craig, glad you guys had a good time. Hope we see you again. Dan and Chieko.

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Rating:
Packages: Standard Package
Attended as: Families
Posted on: 2017/08/10
Activity Date: 2017/08/07

Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Hanauma Bay Snorkel -- best value for a beginner snorkeler

Reviewed by: Surlymama

Take the earliest shuttle (6:00 a.m. from your hotel) to avoid beach crowd and avoid the park fee (if you get there before 7:00 -- no additional park fee!).
Driver was courteous, informative and fun. Equipment was in great condition, and you can expand on what you get (which is basics, but enough) for very little cost.
Had about 2.5 hours of snorkeling fun.

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Packages: Hanauma Bay Shuttle & Snorkel Gear Rental Package
Attended as: Friends
Posted on: 2017/08/10
Activity Date: 2017/08/02

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

It was amazing! 最高でした❗

Reviewed by: ふうこ

This was my second time participating, following last year. The waves were calm and the sea was very beautiful on the day of the event. Under the guidance of Mr. Dan, I was able to see many fish. I was disappointed that I couldn't meet Bob the moray eel this year, but then Ms. Chieko said, "There are turtles." I was thrilled to see a sea turtle underwater! My husband and son got out partway through, but when they realized there were turtles, Ms. Chieko went all the way to the beach to call out, "There are sea turtles!" Their hospitality and guidance were truly amazing. If I can come again next year, I will definitely ask for them! Thank you very much.

昨年に続き、2回目の参加でした。
当日は波も穏やかで海もとても綺麗でした。
ダン先生の誘導のもと、たくさんの魚も見れました。
今年はウツボのボブちゃんに会えず残念・・と思っていたところに、チエコ先生から「亀いるよ」と。海中で海ガメ感激でした❗❗
夫と息子は途中で上がってしまったの ですが、亀がいるのが分かると、チエコ先生はわざわざ、浜まであがり「海ガメいるよ」と声をかけに行ってもくれました。
お二人のホスピタリティ溢れるガイドは本当にサイコー⤴⤴です。
もし、来年も来ることができたら、必ずお願いしようと思います❗
ありがとうございました。

Reply from activity provider

Fuko, thank you for participating with your family for the second time. Your son did even better this year than last year and was very skilled! This was the day we saw the turtle at the end of the second half of the tour. If we had found the turtle a bit earlier, your son and husband could have seen it too... I'm sorry about that. I will do my best to ensure that your whole family can see the turtle and Bob the moray eel next year, so I appreciate your continued support. I look forward to seeing you again. Thank you very much. Mahalo!!

ふうこ様、この度はご家族で2回目のご参加ありがとうございます。息子さんも去年よりもっと頑張ってくれてとても上手に出来ていましたよ!この日はツアーの後半の最後に亀を見た日ですね。もう少し早く亀を見つけられたら息子さんや旦那様にも亀を見ていただけたのですが、、、ごめんなさいね。きっと来年こそはご家族皆様で亀やウツボのボブちゃんを見ていただける様、さらに頑張ろうと思っておりますので、今後ともよろしくお願い致します。またお会いできるのを楽しみにしております。
本当にありがとうございました。Mahalo!!

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Packages: 7:00スタート
Attended as: Families
Posted on: 2017/08/09
Activity Date: 2017/08/07

Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Easy and Convenient

Reviewed by: Maureen

All the guided snorkeling tours were booked, so we decided to just book the shuttle to Hanauma Bay and do our own snorkeling excursion. It worked out perfectly! The driver arrived at the pick up location on time, was polite and personable, and we didn't have to get up super early to snag a parking spot before the lot filled up. And the snorkeling was great!

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Packages: Hanauma Bay Shuttle & Snorkel Gear Rental Package
Attended as: Couples
Posted on: 2017/08/07
Activity Date: 2017/07/27

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

A family must

Reviewed by: Tennessee travelers

This snorkeling experience was more than we bargained for. We will do this again and bring the rest of the family. What a wonderful way to spend our morning. We just loved it!!

Reply from activity provider

Thanks guys, hope we see you again. Dan.

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Rating:
Packages: Standard Package
Attended as: Families
Posted on: 2017/08/02
Activity Date: 2017/07/17

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

It was amazing! 最高でした!

Reviewed by: よっしー

I had some anxiety about my first trip to Hawaii. However, I applied here for two reasons: my desire to see sea turtles and the fact that they speak Japanese.

And guess what! I was able to see two sea turtles. I even got to swim right next to them, which was amazing!

初ハワイで不安がありました。
その中でもウミガメに会いたい!という思いと、日本語が話せるという2つの理由より、こちらに申し込みました。

なんと!ウミガメにも2匹会えました。
真横で泳いだりもできて、最高でした!

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Attended as: Couples
Posted on: 2017/08/01
Activity Date: 2017/07/05

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

I was able to encounter sea turtles. ウミガメにも出会えました。

Reviewed by: ランタナ

I invited my husband, who wasn't very enthusiastic, to join me, but it turned out to be much more enjoyable than we expected, and he said he would like to participate again. The guide couple was kind, and it was the right choice to select this tour from among many options.

あまり気乗りしない夫を誘って二人で参加したのですが、思っていたよりずっと楽しかったらしくまた参加したいと言っていました。ガイド夫妻が親切でたくさんあるなかからこのツアーを選んで正解でした。

Reply from activity provider

Dear Lantana, thank you for choosing our tour among many options. I am very happy to hear that you enjoyed snorkeling at Hanauma Bay. It was great that you got to see sea turtles as well. Hanauma Bay truly has a variety of fish, and they don't tend to swim away, so you can observe them up close while swimming in the shallow waters, making it enjoyable no matter how many times you go. We always guide you along the best route for the day, so I hope you both will consider repeating your visit when you come back to Hawaii. Thank you very much. Mahalo!!

ランタナ様、この度は数あるツアーの中から私達のツアーにお越しいただきましてありがとうございます。ハナウマ湾のシュノーケリングを楽しんでいただけたと聞き、とても嬉しく思います。ウミガメにも会えて良かったですね。ハナウマ湾は本当にいろんな種類のお魚さんがいて、しかもあまり逃げませんから浅瀬を泳ぐ時には目の前でお魚を観察できて何度泳いでも楽しい所です。いつもその日の最適なルートでご案内させていただきますので、是非またハワイにお越しの際にはお二人でリピートしていただければと思っております。本当にありがとうございました。Mahalo!!

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Packages: 7:00スタート
Attended as: Couples
Posted on: 2017/07/29
Activity Date: 2017/07/06

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

More than I expected... 思っていたより…

Reviewed by: ayuzuto

I was looking forward to it, so I was a bit disappointed. Hanauma Bay was murky, probably due to the high tide, and it wasn't worth the money to pay for it. Compared to Guam and Saipan... it was disappointing. The female instructor... she might need to be that assertive to live in Hawaii, but her condescending tone from start to finish was very unpleasant. I thought it was pointless to get angry halfway through, so I gave up and got used to it. Mr. Dan was surprisingly nice, and I felt he had a good balance. They provided transportation, the equipment was very good, they explained how to use it properly, there was no wasted time, and they took good care of the family who was snorkeling for the first time. We even got to see sea turtles, and they took photos for us. There were more good things than bad, but... I'm done with it.

楽しみにしていたので少しがっかりでした。
ハナウマ湾は大潮だったせいか、濁っていてわざわざお金を払って払う程の海ではありませんでした。グアム、サイパンに比べたら……残念でした。女性インストラクターさんは…ハワイで暮らすにはあれぐらい気が強くないとやっていけないのかもしれませんが、最初から最後まで上目線の話し方でとても不愉快でした。途中から腹を立てても仕方がないと考え、諦めたら慣れました。ダン先生は驚くほど良い人で、バランスがとれてるのだと感じました。送迎あり、機材はとても良く、きちんと使い方を説明してくれ、時間に無駄がなく、初めてのシュノーケリングする家族の面倒も良く見て頂けて、ウミガメにも会えて、写真も撮ってくれて、良いことの方が多いのですが……私はもういいです。

Reply from activity provider

Thank you for visiting with your family of seven, including your eight-year-old child. On that afternoon, we experienced the highest tide of the day, which was over 80 cm higher than the low tide in the morning. This may have made things quite challenging for your family. However, I believe everyone did an amazing job and persevered until the end without any retirements.

Our tours are conducted in the natural environment of the ocean, so just like the weather, there are good days and some that are a bit disappointing. Regardless of the conditions, we prioritize your safety and guide you along the best route possible. Hanauma Bay is truly a beautiful place, and I sincerely hope you will have the opportunity to visit again.

Lastly, I deeply apologize for any discomfort caused by my lack of consideration in addressing your needs. I will strive to be more attentive in the future, ensuring that everyone has a satisfying and enjoyable experience. I am truly sorry for any inconvenience caused. I look forward to the day we can meet again, and I appreciate your continued support. Thank you very much.

この度は8歳のお子様より3世代ファミリー7名様でお越しいただきましてありがとうございます。この日の午後は大潮の一番満ち潮時に重なり、午前の引き潮時と比べれば80cm以上の差があったために、ご家族様には通常より大変だったかもしれません。ですが、一人のリタイアも無く、皆様はとても上手に最後まで頑張ってくださり素晴らしかったと思います。私達のツアーは海という自然が相手のツアーですから、お天気と同じで良い日もあればちょっと残念な状態の日もございます。どんな時でもお客様の安全を第一に、そのコンディションの中でも最適なルートをご案内させていただいております。ハナウマ湾は本当に綺麗な所ですので、機会がありましたら是非また来ていただきたいと切に願っております。
最後になりますが、私の配慮に欠けたお客様への対応により、大変ご不快な思いをさせてしまったこと、大変申し訳なく思っております。今後はもっと気配りのある態度で皆様に接し、皆様に満足し楽しんでいただけるよう更に努力致します。本当に大変申し訳ございませんでした。またいつかお会いできますことをお待ちしておりますので、今後ともどうぞ宜しくお願い致します。ありがとうございました。

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Packages: 7:00スタート
Attended as: Families
Posted on: 2017/07/25
Activity Date: 2017/07/21

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

snorkeling

Reviewed by: merrydee mcfarlin

we had an awesome time snorkeling. we love the pictures you took of us. what a nice touch and rememberance. would definitely go snorl
keling with you again.

Reply from activity provider

Thanks guys, hope we see you again.
Dan and Chieko.

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Rating:
Packages: Standard Package
Attended as: Families
Posted on: 2017/07/24
Activity Date: 2017/06/23

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

I was able to see turtles. 亀も見れました

Reviewed by: カンタベリーで感動した人

On the day of the tour, we had a plan for the afternoon, and it was just my husband and me participating. Our guide was Chieko, a very friendly Japanese woman. She was quite experienced, and she seemed to know everyone at Hanauma Bay. It had been quite a challenge for us since we participated in a snorkeling tour in Saipan 30 years ago, but Chieko efficiently taught us the snorkeling techniques, so we felt comfortable joining in. She also took underwater photos and shared them with us. She guided us expertly to points where many fish were swimming. To our surprise, we even saw a turtle. It was an unforgettable and wonderful memory. I’m really glad we participated. Hanauma Bay is thoroughly protected, so the water is very clear and beautiful, and the fish are impressively large. They grow big because they are protected. We saw mongooses playing on the beach. With the life jackets, we floated safely, and by moving our fins, we could swim forward. All we had to do was breathe through our mouths instead of our noses. My husband and I confidently recommend this tour to everyone.

当日は午後からのプランで、参加者は私達夫婦だけでした。担当はchiekoさん。とっても気さくな、日本の方でした。相当なベテランの方で、ハナウマ湾の係りの方は皆、知り合いでした。私達はなにしろ、サイパンで30年前にシュノーケルツアーに参加して以来のチャレンジですが、chiekoさんが手際よくシュノーケルの要領を教えてくれたので安心して参加出来ました。水中写真も撮っていただいてアップして下さいました。魚が沢山泳いでいるポイントを要領よく案内していただきました。なんと、亀も見れました。一生忘れられない素晴らしい思い出です。本当に参加して良かったです。ハナウマ湾は自然保護が徹底しているので、水はとっても透き通ってきれいですし、お魚さんのなんと大きいこと。迫力満点です。保護されているので、大きく育つそうです。海岸ではマングースが遊んでいました。ライフジャケットで体は浮いているので、安心ですし、足ヒレを動かせば前に進みます。後は鼻で息をしないで、口で呼吸すればいいだけです。私達夫婦はこのツアーを自信を持って皆さんに推薦します。

Reply from activity provider

Thank you for participating in the tour. Since it had been a while since you last went snorkeling, we took our time practicing in the shallow waters before guiding you. It was truly wonderful to be surrounded by a school of convict tangs, swim with a large parrotfish, and finally meet a turtle! Thank you for swimming all the way from the right end to the left end of Hanauma Bay. We look forward to having you both join us for another tour when you come back to Hawaii. Thank you very much. Mahalo!!

この度はツアーにご参加いただきましてありがとうございます。シュノーケリングは久し振りとのことでしたので、浅瀬でゆっくり練習してからご案内させていただきました。シマハギの群れに囲まれたり、大きなアオブダイと泳いだり、そして最後には亀にも会えて本当に良かったですね!!ハナウマベイの右端から左端まで本当に最後まで頑張って泳いでくださってありがとうございます。是非またハワイにお越しの際にはお二人でツアーに来てくださることをお待ちしております。
ありがとうございました。Mahalo!!

  • 凄い数のきれいなお魚!

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Packages: 7:00スタート
Attended as: Couples
Posted on: 2017/07/21
Activity Date: 2017/07/17

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

Hanauma Bay, the No. 1 beach in the United States for 2016. ハナウマベイ 2016年度全米No.1ビーチ

Reviewed by: Jun

Thank you, Dan and your wife. This was my fourth time on Oahu, but it was my first time snorkeling at Hanauma Bay. It was a very beautiful location, and both my husband and I were very satisfied. Although it was disappointing not to encounter any sea turtles, we were happy to see many beautiful fish.

ガイドのダンご夫妻、ありがとうございました
オアフ島は今回で4回目でしたが、ハナウマベイでシュノーケリングしたのは、はじめてでした。
とても美しいロケーションで、夫婦共に大満足でした☺️海ガメに出会えなかったのは残念でしたが、色々なキレイな魚に出会えましたので良かったです。

  • 水中でアロハ

  • 初めて見たホウボウコチ?

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Posted on: 2017/07/18
Activity Date: 2017/06/19

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

So Many Fish!!!

Reviewed by: Brian

I want to start this review by saying that Kieko (our guide) picked us up at our hotel and I was not in the right pick up area. She was actually walking around calling out my name and found me. I cannot thank her enough!!!

The tour was about a half day long - we went in the morning, which I would recommend because it can get crowded at Hanauma as the day goes on.

We were able to lock up our valuables while we were in the water. The tram ride down and back up to the parking lot was awesome

As for the snorkelling - it was AMAZING. I cannot believe how many different species of marine life we saw. So much fun. I did not want to get out of the water!

Reply from activity provider

Hi guys, glad you had a good time. Hope we see you again. Chieko.

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Packages: Standard Package
Attended as: Couples
Posted on: 2017/07/16
Activity Date: 2017/04/05

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

The benefits of having a guided tour are significant! ガイド付きにするメリット大きい!

Reviewed by: カハラ

In recent years, entry to Hanauma Bay has become more regulated, requiring various procedures to gain access. The tour guide prepared tickets in advance and provided priority entry to the parking lot. This made for a stress-free experience for snorkeling at Hanauma Bay.

近年のハナウマ湾は規制が厳しく入場するのもいろいろな手順を踏んでいかないといけません。
このツアーのガイドさんは事前にチケット準備したり、駐車場にも優先?入場可能で。ストレスフリーでハナウマ湾のシュノーケリングに臨めました。

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Attended as: Solo Travelers
Posted on: 2017/07/15
Activity Date: 2017/07/07

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

My 6-year-old son is overjoyed! 6歳の息子が大喜び❗️

Reviewed by: 魚大好き

I participated with my 6-year-old son and husband the other day. Since it was our first time snorkeling, I had about half expectations, but we were well taken care of, and my son was able to see many fish that he loves, which made us very satisfied! I considered going to Hanauma Bay on our own, but given that my younger child is still small and the concerns about being at the beach for a long time and the parking lot filling up quickly, we decided to join this tour. Thank you very much. I would definitely like to participate again.

先日6歳の息子と主人で参加させて頂きました。
初めてのシュノーケリングだったので、期待半分くらいだったのですが、丁寧に見て頂き息子も大好きな魚をたくさん見ることができて大満足でした❗️
個人でハナウマベイに行くことも考えましたが、下の子がまだ小さくビーチに長時間いることや駐車場がすぐ満車になること不安などを鑑みてこちらのツアーに参加させて頂きました。
ありがとうございました。
またぜひ参加させて頂きたいと思います。

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Attended as: Families with Young Children
Posted on: 2017/07/13
Activity Date: 2017/06/30

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Snorkel Tour with Dan.

Reviewed by: Kulin

Me and my 3 kids had a great experience snorkeling with Dan. This was our first experience and i had never thought i could go in for straight 35 mins with my kids [our youngest is 6 years old]. I felt i was in safe hands with Dan and did have to worry much about the kids. I will go back to Dan when we visit Hawaii, without a doubt !!

Reply from activity provider

Thanks Kulin, you guys all did all really great. Lets try again with mom next year.
Dan

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Packages: Standard Package
Attended as: Families with Young Children
Posted on: 2017/07/09
Activity Date: 2017/07/06

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

First snorkeling 初シュノーケリング

Reviewed by: shiki

During my first snorkeling experience, I was initially scared and couldn't do it well, but I was taught patiently. They accompanied me until the end, and I was moved by the beautiful sea and had a great time. I didn't see any sea turtles, but I encountered wonderful fish. I'm glad I participated in this tour.

初めてのシュノーケリングで、初めは色々怖くて上手く出来なかったのですが、丁寧に教えていただきました。最後まで付き添っていただき、途中から綺麗な海に感動して楽しい時間が過ごせました。海ガメは見れませんでしたが、素敵な魚たちに出会えました。このツアーに参加して良かったです。

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Attended as: Couples
Posted on: 2017/07/08
Activity Date: 2017/07/03

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

Hanauma Bay was beautiful. ハナウマ湾綺麗でした。

Reviewed by: dolanker

It was great to see everything efficiently because we had a guide. In the morning, many people got seasick, but it was good that no one got sick in the afternoon. We were able to see fish, but we didn't see any turtles; apparently, they aren't visible every day. We did see turtles on the Waikiki and dolphin tours.

ガイドさんについて泳いだので効率よく見れて良かったです。午前は波酔い多数とのことでしたが午後は誰も酔わなくて良かったです。お魚は見れましたが亀は見れず毎日見える訳ではないそうです。亀は、ワイキキやイルカのツアーで見れました。

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Posted on: 2017/06/28
Activity Date: 2017/06/22

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

Translation is not available because the original text is unclear. 。。。。

Reviewed by: umi

I was looking forward to this, so I was shocked by the way the Japanese female instructor spoke from a condescending perspective. When someone else, who is also Japanese, asked a question, she would interrupt and talk about herself instead. When I asked about the condition of the ocean, her only response was that I wouldn't know unless I looked at the sea. If she had already conducted this tour in the morning, I think there could have been a better way to reassure the customers with her answers. As a professional, I really wanted her to answer the customers' questions properly.

The view from the entrance of Hanauma Bay was breathtaking. The snorkeling was quite challenging, and perhaps the conditions weren't suitable that day. I have participated in various snorkeling tours before, but for the first time, I felt like I shouldn't have come. She mentioned that she would take photos with a GoPro, but there was no explanation when it turned out to be broken or unusable; it was just left at that. During the pickup, she stayed seated in the driver's seat without getting out of the car and just said, "Thank you." It felt like she mistook me for a friend. I only regret choosing this tour during my short trip to Hawaii after paying for it. I believe everyone has their own feelings about experiences, but I found it quite unpleasant.

楽しみにしていたのでショックでした、
日本人女性のインストラクターの全部上から目線での話の仕方。
わたしじゃない日本人の方が質問するとそれにかぶせて自分の話。。
海の様子を聞くと答えは海を見ないとわからないの一点張り。
午前中もこのツアーこなしてるなら、
お客さんをもう少し安心させる答え方があったんじゃないかなと。
プロでこそお客さんの質問にはしっかりと答えてほしかったなー

ハナウマ湾は入り口からの景色は絶景でした。
シュノーケリングはまーなかなか波も強くこの日は適してなかったのかな。。
今までシュノーケルツアーはいろいろなものに参加してきましたが、
初めて来なければよかったと感じました。
goproで撮影してくれると言っていましたが、壊れたか何かで使えないと何の説明もなく、
そのままでした。
送迎時には車から降りず運転席に座ったまま ありがとうございました でした。
友達と勘違いなさってますね。。
お金を払って短いハワイ旅行の中でこのツアーを選んだことに後悔しかありません。
人それぞれ感じ方はあると思いますが私は不愉快に感じました。

Reply from activity provider

Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.

I am truly sorry that the tour you were looking forward to was ruined due to the instructor's attitude. I have confirmed the situation with the operating company for that day, and they stated that the instructor did their best to ensure customer satisfaction. It seems that the instructor was unable to provide detailed information about the sea conditions because they did not participate in the morning tour and were unaware of the specifics. I deeply apologize for causing you any anxiety due to their handling of the situation. Additionally, regarding the GoPro, it appears that filming is not done every time. The staff on that day happened to have a GoPro and planned to take photos as a service, but it seems they were unable to do so due to a malfunction. I apologize for the lack of proper explanation regarding this matter. I will request the operating company to focus on training their on-site staff.

We take your feedback seriously and, together with the operating company, will strive for further improvement in our services. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team

この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。

インストラクターの態度により、せっかく楽しみにされていたツアーが台無しとなってしまったこと大変残念に思います。催行会社に当日の状況を確認いたしましたが、本人としてはお客様にご満足いただけるよう精一杯ご案内に努めたとのことでした。インストラクターが海の状況を細かくお伝えできなかった理由はその日、午前のツアーに参加していなかったため、詳細がわからなかったようです。その時の対応により不安なお気持ちにさせてしまいましたこと深くお詫び申し上げます。また、GoProにつきましては毎回撮影をしているわけではないようです。この日のスタッフがたまたまGoProを持っていたため、サービスで撮影をさせていただく予定でしが、故障のため撮影できなかったようです。きちんとしたご説明がされませんでしたことお詫び申しあげます。現場スタッフの指導に力を入れるよう催行会社には要請してまいります。

お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Posted on: 2017/06/26
Activity Date: 2017/06/22

Small Group Snorkel Tour with Personal Guide at Hanauma Bay [Open Soon]

Awesome for first time snorkeling

Reviewed by: Vicki

We had Dan for our guide. On the drive out to the bay he gave us lots of useful information about the local culture. He was upbeat and very knowledgeable. At the bay he was organized and took very good care of us. We had serveral who were snorkeling for the first time and he made them feel very comfortable. As an added bonus he takes pictures of your trip and posts them to FB so you can grab them. No extra charge! Cool! I would highly recommend this excursion

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Posted on: 2017/06/19
Activity Date: 2017/06/15

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

There were turtles having a great time! 大はしゃぎで亀もいた!

Reviewed by: ニャンコ

Having a veteran Japanese tour guide made for a very comfortable and enjoyable snorkeling experience! I was also very satisfied to see the photos taken in the sea on the website!

ベテランの日本語ツアーガイドがついてくれたので、非常に快適で、楽しいシュノーケリングになりました!!海で撮った写真もHPで見れて、大満足でした!

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Activity Date: 2017/05/26

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

As expected of a master. さすが達人

Reviewed by: yato

I'm glad I chose an expert instead of a veteran. I was able to see various fish, and I got to see sea turtles up close. They also took many photos during that time.

ベテランでなく達人にしてよかった。いろいろな魚も見れたし。ウミガメもしっかりそばで見れ、その時の写真も数多く撮ってくれました。

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Posted on: 2017/06/10
Activity Date: 2017/05/19

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

You can swim slowly. ゆっくり泳げる

Reviewed by: ばななまん

I wanted to go to Hanauma Bay with a different tour company than last time, but it seems that the two plans listed on Veltra are from the same tour company. There is no difference in the guide's content between the two plans (only differences in the included fees). I'm disappointed that the plan names are different but it's the same tour company.
The guide was friendly, but I wonder if it's just me who feels a bit frustrated by how Americanized it is...
There was someone who got seasick. Those who can't swim might feel scared as the waves can pull you in. It requires stamina since you'll be swimming for about an hour.

前回と違ったツアー会社でハナウマ湾に行きたかったのですが、ベルトラに掲載されている2つのプランは同じツアー会社のようです。2プランともガイド内容に差はありません(含まれる料金の違い)。プラン名が違うのに同じツアー会社でがっかり。。
ガイドの方は気さくな感じですが、アメリカナイズされすぎていて少しイライラしてしまうのは私だけなのか…。
波酔いしている方がいました。泳げない人は波に体をもっていかれて恐怖感を感じるかも? 1時間ほど泳ぐので体力いります。

Reply from activity provider

Dear Banana Man, thank you for joining our tour. There are only a limited number of certified guides who speak Japanese at Hanauma Bay, which can sometimes lead to this situation. I sincerely apologize for any disappointment this may have caused. Moving forward, we will review our shortcomings to ensure that our customers have a more enjoyable experience. We look forward to seeing you again when you visit Hawaii. Thank you. Mahalo!

ばななまん様、この度はツアーにお越しいただきましてありがとうございます。日本語の話せるハナウマ湾の公認ガイドは限られた少ない人数のためにこうなることもございます。がっかりさせてしまい大変申し訳ございませんでした。今後はもっとお客様に楽しかったと言っていただけますように、悪い所は見直し、更に頑張ってゆきたいと思っております。どうぞまたハワイにお越しの際にはお会いできますことをお待ちしております。ありがとうございました。Mahalo!

  • きれいな青です

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Packages: 7:00スタート
Attended as: Friends
Posted on: 2017/06/07
Activity Date: 2017/05/26

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

I highly recommend it! めっちゃくちゃお勧めです

Reviewed by: まーちゃん

I was able to get a photo swimming with a turtle, making this snorkeling tour the most memorable part of my trip. It was amazing!

カメと一緒に泳げた写真も、とってもらえて、
今回の旅行で一番記念に残るシュノーケリングツアーとなりました。
最高ですよ

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Posted on: 2017/06/03
Activity Date: 2017/04/28

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

First snorkeling at the age of 66 as a senior. シニア66歳にして初シュノーケリング

Reviewed by: へんちゃん

My husband, at 66 years old, took on his first snorkeling adventure! I had to persuade him to join, so I read various experiences and decided that this tour was the best choice. It was a great decision. I was worried about my husband, who has nasal issues, when I heard the instruction, "Breathe through your mouth only, not your nose," but thanks to Chieko's excellent teaching, he didn't struggle with breathing and was able to enjoy about an hour of snorkeling without holding back the younger couples. We created wonderful memories with the beautiful sea and the adorable, colorful fish. What is the path to enjoying snorkeling? The path to meeting the fish? Dan guided us along that sea path and helped us meet the fish. I recommend renting a wetsuit as it has many advantages, such as protecting against injuries from coral and helping with buoyancy, as well as keeping warm. Dan took plenty of photos and uploaded them to Facebook, so we could download them to our smartphones. The only disappointment was that we didn't get to see any sea turtles. It seemed that the continuous hour of swimming was tough for my husband, and he mentioned that he was tired and wanted a break.

夫は、66歳で初シュノーケリングに挑戦!渋る夫を説き伏せての参加だったので体験談をいろいろ読んで ツアーはここしかないと決めました。大正解でした。「鼻呼吸はしない 口呼吸だけです」の言葉に 鼻の悪い夫が心配になりましたが、教え方の上手なチエコさんのおかげで呼吸が苦しくなることもなく、若いカップルたちの足を引っ張ることもなく 1時間ほどのシュノーケリングを楽しむことができました。きれいな海 可愛くきれいなお魚さんの数々 良い思い出が作れました。シュノーケリングを楽しむ道? お魚さんに会える道?なんでしょうか ダンさんがその海の道を案内してお魚さんに合わせてくれます。ウエットスーツは、サンゴからの怪我を避けるのと体が浮きやすくなる 寒さから身を守るなど利点が多いので借りることをお勧めします。写真もダンさんがいっぱい撮ってくれてフェイスブックにアップしてくれるので写真を自分のスマホにダウンロードできます。ただ残念だったのが、ウミガメさんには会えなかったことですね。1時間ぶっ続けのスイムは 夫にはきつかったみたいで疲れた 休憩ほしかったといってました。

Reply from activity provider

Thank you for trying snorkeling for the first time with us. I apologize if your husband got quite tired. Our tour might involve more swimming than many other snorkeling tours (laughs). We really want you to see the beautiful fish in Hanauma Bay, so we tend to swim a bit too much. We always consider the sea conditions and tides of the day to guide you on the best route at that time. Next time, I will do my best to show you a sea turtle, so please come back with your husband for our tour again. Thank you very much. Mahalo!!

この度は初シュノーケリングに挑戦していただき、ありがとうございます。旦那様にはかなり疲れさせてしまったようでごめんなさいね。私達のツアーは数あるシュノーケルツアーの中でも一番泳ぐかもしれません(笑)ハナウマ湾の綺麗なお魚達を沢山見て頂きたくて、ついつい泳ぎ過ぎてしまいます。いつもその日の海のコンディション、潮の満ち引きなどを考えて、その時のベストルートをご案内しております。次こそはウミガメをお見せできるように頑張りますので、またご夫婦で私達のツアーに来てくださいね。ありがとうございました。Mahalo!!

  • 早朝のハナウマビーチ

  • ハナウマ湾

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Packages: 7:00スタート
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Posted on: 2017/05/30
Activity Date: 2017/05/24

Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

The best experience ever!!

Reviewed by: Clover

This was my first time snorkeling and Dan was a great teacher! He guided me through everything and made sure we were ready before heading out to the waters. I'm so glad that he was our guide..I don't think I would ever be able to do it without him. If you want to learn how to snorkel and see some beautiful fishes and turtles go with Blue Hawaii Divers!

Reply from activity provider

Thank you Clover, you guys were awesome. Hope you had a great honeymoon! Dan.

  • First time snorkeling

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Packages: Standard Package
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Posted on: 2017/05/25
Activity Date: 2017/05/22

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

I couldn't see any sea turtles, but I was able to see a lot of fish! 海亀は見られませんでしたがたくさんの魚達を見ることが出来ました!

Reviewed by: ほりうちんぐ

I participated in the afternoon session starting at 12:30. Fortunately, we were the only participants. According to the guide, there were nine participants in the morning session, which seems to be more popular, possibly because it allows for more effective use of time. In the afternoon, the water temperature is warmer, so for those who dislike cold water, the afternoon might be a better option.

The guide, who has lived in Hawaii for over 20 years, shared a lot of information about Hawaii during the round trip, which was very helpful. They also provided thorough instructions during snorkeling. The snorkeling masks were of good quality, designed to prevent water from entering through the nozzle. On that day, there were quite a few waves, and while swimming, I occasionally got splashed, but since water didn’t come in from above, it was easy to swim.

The snorkeling time was about an hour, but it flew by as I was swimming and looking for fish. I couldn't find any turtles, but I was able to see various types of fish, which was enjoyable.

12時30分からの午後の回に参加しました。参加者はラッキーなことに私達だけ。ガイドさんいわく、午前は9人の参加だったそうで、時間を有効に使えるからか、午前のほうが人気とのこと。午後は海の温度が上がっているので午前より水が冷たくないので冷たいのが嫌な方は午後のほうがいいかもしれません。
ハワイで20年以上暮らしているというガイドさんは往復の移動中もハワイのことを色々と教えてくれて、ためになりました。
シュノーケルの際も丁寧に教えてくれます。シュノーケルのマスクはいいもので、ノズルの先から水が入らないようになっています。この日は波がかなりあって、泳いでいるときも時々波をかぶることがあったのですが、上から水が入らないので泳ぎやすかったです。
シュノーケルの時間は1時間程度とのことですが、魚を探して泳いでいたらあっという間に過ぎてしまいました。亀は見つけられませんでしたが、色々な種類の魚を観ることが出来て、楽しかったです。

Reply from activity provider

Thank you for participating in the tour with Blue Hawaii Divers. It’s not often that you get a private tour just for the two of you, so you were lucky! On that day, the tide was high and the waves were quite strong, so I thought sea turtles would come in close. I’m sorry we couldn’t show them to you. However, I’m glad to hear that you enjoyed your time. Please come back again, just the two of you. We are always waiting for you. Thank you. Mahalo!!

この度はブルーハワイダイバースのツアーにご参加いただきまして、ありがとうございます。お二人だけの貸切なんてそう滅多にないので、ラッキーでしたね!この日は満ち潮で波が結構入っていましたから、こんな日はウミガメはインサイドに入ってくるはず!と思っていたのですが、お見せできなくてごめんなさいね。でも楽しんでいただけたようで、嬉しく思います。是非またお二人で来てくださいね。いつでもお待ちしております。
ありがとうございました。Mahalo!!

  • ハナウマ湾に入る前に10分程度の説明を聞く必要があります。

  • きれいなビーチ

  • ハナウマ湾を上から見たところ

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Posted on: 2017/05/20
Activity Date: 2017/05/15

ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日>

Satisfaction! 満足❗️

Reviewed by: ちえちえ

It was a completely new experience... The instruction was thorough, making it easy to understand, and I had a great time snorkeling. Time flew by, and I felt it wasn't enough, so I couldn't say I was completely satisfied!

Thank you very much.

全くはじめての体験、、、丁寧に教えて頂き
分かり易く、楽しくシュノーケリング出来ました。
あっという間に時間が過ぎ、物足りないので
大満足の大は、付けられませんでした!

ありがとうございました。

Reply from activity provider

Thank you for joining the tour with Blue Hawaii Divers. Time flies when you're having fun, doesn't it? We hope you'll join us next time for the Hanauma Bay Experience Diving Tour. For those who find snorkeling a bit lacking, diving is highly recommended! We look forward to seeing you again. Thank you. Mahalo!!

この度はブルーハワイダイバースのツアーに来ていただき、ありがとうございます。楽しい時間はあっという間に過ぎてしまいますね。是非次回はハナウマ湾体験ダイビングツアーにいらしてください。シュノーケリングでは物足りない方にはダイビングがオススメですよ!またお会いできるのを楽しみにしております。
ありがとうございました。Mahalo!!

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Packages: 7:00スタート
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Posted on: 2017/05/17
Activity Date: 2017/05/10

ハナウマ湾シュノーケリング 日本語ガイドが海の世界へご案内<シュノーケルセット/終日>

Hanauma Bay Snorkeling ハナウマ湾シュノーケリング

Reviewed by: ダイキ

The service was polite and kind, which was great. My wife, who usually can't swim, was able to snorkel without any worries because they taught her well. We were also satisfied to see the sea turtle we were hoping to encounter. If we have the chance again, we will definitely use this service.

対応が丁寧、親切でよかったです。
普段は泳げない妻ですが、しっかりと教えてもらえたので不安なくシュノーケリングできました。
お目当のウミガメにも会えたので満足です。
また機会があれば利用させてもらいます。

  • ハナウマ湾ウミガメ

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Posted on: 2017/05/13
Activity Date: 2017/04/20

Private Guided Snorkel Tour at Hanauma Bay

Amazing time

Reviewed by: Mimi

I went to visit Hawaii with 3 kids, 10, 11, 14 and did 8 hrs private tour.

I would like to say that it was the most amazing tour I have ever done in my life. From beginning to the end, all of us were excited and were having so much fun.

First, we did snorkeling at Hanauma bay. Guide ( so sorry I forgot his name.....) was so patient with all kids (it was a first time snorkeling for most of us). He taught us step by step and made us feel comfortable in the water. We got to see lots of colorful fish and had lots of lots of fun.

Rest of time, Mark took us many many places we could not even visit by ourselves in Hawaii. Kids call him "Moving museum" because he knows everythings about hawai (histories, stories about things and etc) He answered all our questions and we never heard he said " I don't know"......

Mark took us amazing real Hawaiian food restaurant! We got to experience cool food there!!

We could not see sea turtles at Hanauma bay but Mark took us to the beach where he finds sea turtles often. Well, we found 3 of them! It was so amazing to see them and my dream came true!!!!!!

We all thank to both guys who gave us an amazing experience in hawaii, we learned so much about hawaii history and many stories about hawaii.

We would love to do this again next time we visit there for sure.

Thank you again,

  • Sea turtles

  • Hanauma Bay

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Packages: Full Day Private (8 hours)
Attended as: Families
Posted on: 2017/05/07
Activity Date: 2017/05/01
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